DC-2300 User Manual v1.0 Important Safety Instructions (English) Read the following instructions thoroughly before starting up your printer. The device and power supply must all times be easily accessible. Never carry out maintenance or repair work yourself. Always contact a Dascom qualified service technician. Keep this user guide in a place which is easily accessible at all times. Place the printer on a solid and level base for reliable operation.
DC-2300 User Manual v1.0 Wichtige Sicherheitshinweise (German) Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen. Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein. Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer einen qualifizierten Servicetechniker. Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.
DC-2300 User Manual v1.0 Consignes importantes de sécurité (French) Lire attentivement les instructions suivantes avant de mettre l’imprimante en service. Le dispositif et la prise principale doivent toujours être accessibles facilement. Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur qualifié. Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.
DC-2300 User Manual v1.0 Indicazioni di sicurezza importanti (Italian) Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni. Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili. Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico di assistenza qualificato. Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.
DC-2300 User Manual v1.0 Instrucciones de seguridad importantes(Spanish) Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio. El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos. Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un técnico de servicio calificado. Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier momento.
DC-2300 User Manual v1.0 Правила по технике безопасности. (Russian) Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера. Устройство и розетка должны быть всегда легко доступна. Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о неисправностях квалифицированным сервисным техникам. Данная инструкция должна быть всегда доступна каждому пользователю.
DC-2300 User Manual v1.0 Instruções Importantes sobre Segurança (Portuguese) Leia as instruções de segurança antes de usar a impressora. A impressora e a tomada devem ser facilmente em todos os momentos acessíveis. Consulte sempre um técnico qualificado para executar uma reparação . Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas. Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou substânciasexplosivas.
DC-2300 User Manual v1.0 Önemli Güvenlik Talimatları (Turkish) Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun. Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir. Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman kalifiye bir uzman servis-teknisyenine haberverin. Yazıcıyı, üzerinden yere düşmesi mümkün olmayacak sabit ve düz bir zemine yerleştirin.
DC-2300 User Manual v1.0 TRADEMARK ACKNOWLEDGEMENTS “Windows”, “Windows 7”, ”Windows 8”, “Windows 10”, “Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation. All other product names and company names appearing in this manual are the registered trademarks or trademarks of their respective holders. Approvals This device fulfils the European standards requirements by complying with the Directive relating to electromagnetic compatibility and relating to low-voltage electrical equipment.
DC-2300 User Manual v1.0 About This Manual This manual provides information that describes the basic operation, enabling safe and correct use to the operators of DC-2300 Printer.
DC-2300 User Manual v1.0 Symbol Description The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. CAUTION: Provides information that must be observed to prevent damage to the equipment or loss of data. NOTE: Advises you of information that is essential to complete a task.
DC-2300 User Manual v1.0 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION...................................................................................................................................... 1 1.1 Unpacking....................................................................................................................................................... 1 1.2 Operating the Printer Safely.............................................................................................................
DC-2300 User Manual v1.0 CHATPER 5 TROUBLESHOOTING..............................................................................................................................45 5.1 Warning Messages and Troubleshooting..................................................................................................... 45 5.2 Valuable Help from You For Troubleshooting.............................................................................................. 46 5.3 Troubleshooting.......................
DC-2300 User Manual v1.0 Chapter 1 Introduction Thank you for choosing Dascom® DC-2300 card printer. You can print high-quality cards of different colors and styles with this printer. The printer should use the consumables and accessories provided by Dascom. For more details, please visit our website WWW.DASCOM.COM. 1.1 Unpacking Open the package, take out the printer and remove the protect material. Check if the parts and accessories in the box are complete as the following picture.
DC-2300 User Manual v1.0 The package contents vary with different customized order requirements.
DC-2300 User Manual v1.0 1.2 Operating the Printer Safely The following precautions must be observed to assure safe operation of your printer. Do not do anything that is not described in this manual. Doing so could cause an unexpected failure. The manufacturer is not responsible for any problems caused by incorrect operation of the printer. Installation location Power supply Do not install the printer in a damp or dusty location.
DC-2300 User Manual v1.0 While the printer is operating, do not turn off the power, unplug the power cable, or look inside (open) the printer. WARNING The lower part of the Top Access Cover, the printer internal heat roller section, and the thermal head section become very hot. Ensure you do not touch these three locations. • The cooling fan is always running for cooling inside the printer. This is not a malfunction. • Contact your reseller if there is a current leak.
DC-2300 User Manual v1.0 1.3 Printer Components 1.3.1 Component and function Thermal print head Top cover Front cover Lower cover Card eject slot Part name Top cover Front cover Control panel Knob Function Protects the print head and the internal components,and reduce noise.Open to replace the ribbon. Open to load cards. Max. 100 pieces of 0.76mm thickness cards can be placed. Thermal print head Core component of the printer.
DC-2300 User Manual v1.0 Cover open button Ethernet port USB port Power switch Power socket USB Hub port Part name Function Cover open button Pull the button up to open the top cover. Power socket Used to connect Power Cable. Power switch Turns power on and off. USB Hub port Connect to the printer via USB Hub port. USB port Connect to the printer via USB port. Ethernet port Connect to the printer via Ethernet port.
DC-2300 User Manual v1.0 1.3.2 Control Panel Button There are four buttons. Logo ▲/▼ Name Function 【Menu/Exit】 key Enter or exit current setup 【Set】 key Confirm current setting 【Up/Down】 key Choose between or navigate settings Buzzer The following combinations of buzzer show different statuses of the printer.
DC-2300 User Manual v1.0 1.4 Attaching Power (1)Make sure the printer and the computer are powered off. ① (2)Connect the power cord to the power adapter.② (3)Connect the power adapter to the printer.③ (4)Connect the power cord to the power socket. ④ Power on and power off Press the power switch: “I”, switch on the printer. Press the power switch: “O”, switch off the printer.
DC-2300 User Manual v1.0 1.5 Connecting to Computer The standard On-board ports of this printer are a USB port and a Ethernet port. All the ports are located on the rear side of the printer, please choose the proper port. (1)Ensure your printer is switch off. (2)Insert the interface cable into the corresponding port. (3)Connect the other end of the interface cable to the hostcomputer. 1.5.1 Connecting to Computer via USB port 1.5.
DC-2300 User Manual v1.0 1.6 Duplex option DC-2300 can be configured with a Duplex option based on the customers’ requirement. In User Mode, setup the menu to implement Double-Sided Printing and Rear Side Ejecting functions.
DC-2300 User Manual v1.0 1.7 Installing Windows Driver The driver is the connection and transformation platform between the card printer and the computer operating system to achieve the interactive processing of the information. User can set up relevant settings, get print status and etc. via the driver. We have provided the Driver on the accompanied CD. The guide steps are operated with Win 10 system. 1.7.1 Installing Windows Driver via USB Connect the USB cable to the computer and turn on the printer.
DC-2300 User Manual v1.0 (2) Select the Driver Selection and appropriate Port Selection, click “Next”. (3) Set up the printer name or go with the default, click “Start” to begin the process.
DC-2300 User Manual v1.0 (4) Waiting for the installation. (5) When the Driver has been successfully installed, click the “Finish” button.
DC-2300 User Manual v1.0 1.7.2 Installing Windows Driver via Ethernet Connect the Ethernet cord from the Printer to an available port on a Ethernet Switch or Router. Turn On the Printer, put the CD-ROM into the computer and choose the Drivers Install program. The Install program will guide you through the necessary steps to finish the whole installation. Ensure the printer and the computer are on the same LAN before installation. Switch on the printer. Please follow the installer carefully.
DC-2300 User Manual v1.0 (2) To search for the network attached Printer, click “Search” button. (3) Select your printer by clicking on it, then click on the “Modify Printer” button.
DC-2300 User Manual v1.0 (4) You can modify the Printer name, IP address acquisition mode,IP address, Subnet mask,Default Gateway. Click the “OK” when you finish. (5) Return to the Ethernet port configuration page, wait for a few seconds, you can see the updated Ethernet information.
DC-2300 User Manual v1.0 (6) Select your printer, click “Select”. The corresponding IP address information is displayed at the bottom left. The installation will start when you click on “OK”. (7) Select the Driver Selection and appropriate Port Selection, click “Next”.
DC-2300 User Manual v1.0 (8) Set up the printer name or go with the default, click “Start” to begin the process. (9) Waiting for the installation.
DC-2300 User Manual v1.0 (10) When the driver has been successfully installed, click the “Finish” button.
DC-2300 User Manual v1.0 CHAPTER 2 INSTALLATION 2.1 Installing Cards Cards can be loaded automatically from the card cassette, which can hold a large quantity of cards making it convenient for mass or large-scale printing. 2.1.1 Card Specifications This printer supports CR-80 cards. Dimensions: 85.6mm × 54mm Thickness: 0.25mm~1.25mm Types: blank card, magnetic stripe card, contact smart card, contactless smart card, pre-printed card and paper card.
DC-2300 User Manual v1.0 2.1.2 Loading the cards (1)Open the card cassette. (2)Load the cards neatly to the Card cassette.(①) Then close the card cassette to its original position .(②) Please load the cards carefully. Ensure that magnetic stripe CARDS and contact smart CARDS are properly placed in the card feeder. If the card is inserted in the wrong direction, the code selection may not work properly.
DC-2300 User Manual v1.0 2.1.3 Adjusting the card inlet according to the thickness of the cards The factory default supports 0.76mm (30mil) card thickness. Confirm the correct thickness setting before installing new cards to the card cassette. The printer configures with 0.25mm(10mil)~ 0.76mm(30mil) and 0.76mm(30mil)~ 1.25mm (50mil) , 5 levels. Set the lever to the correct position. 2.1.
DC-2300 User Manual v1.0 2.2 Replacing the Ribbon Change the ribbon when the OLED prompts [RIBBON END] message.
DC-2300 User Manual v1.0 Consume the ribbon as soon as possible after purchase. ( 1 ) Press the cover open button to open the top cover. (2)Flatten the ribbon film and put the ribbon into the ribbon cartridge slot (①). Pay attention to the direction of handle (②). And close the top cover . ( 1 ) When the ribbon roller is mounted to the cartridge base, push it down to the bottom with a little force. ( 2 ) After installation, the ribbon film should be slightly tightened, without any no skew.
DC-2300 User Manual v1.0 2.3 Replacing the Cleaning Roller One Cleaning Roller is shipped with each Ribbon in a package. IMPORTANT: Replace cleaning roller each time you change the ribbon, to guarantee the print quality and protect the print head. ( 1 ) Press the cover open button to open the top cover. ( 2 ) Tear off the protective film on the cleaning roller. (3) Pull the string clip up(①) ,then put it vertically into the slot, in front of the ribbon cartridge slot(②).
DC-2300 User Manual v1.0 2.4 Printing card All kinds of Windows applications have document printing capabilities (such as Microsoft Office suite MS-Word, MS-Access, MS-Excel, MS-PowerPoint, and the DASCOM self-designed card editing software CardEditor). 2.4.1 Using CardEditor CardEditor is an editing software for Dascom smart card printers. You can quickly create and edit the content that needs to be printed with this software.
DC-2300 User Manual v1.0 (3) On the right menu, you can see the items “Attribute”, “Background” and “Card Format”: 1) Choose “Attribute”, you can set the database. 2) Choose “Background”, you can change the background of the print content. 3) Choose “Card Format”, you can set the cards size,transverse/ longitudinal. 4) Click thumbnail of “Front” and “Back”, you can choose the different side to edit.
DC-2300 User Manual v1.0 (5) Double click the template, you can edit the content, then click the “print” logo to print: (6) You can set the amount of cards and number of copies before printing: (Note: If "print black element" is selected, black objects will be printed with priority. That means all the black objects on the card will be placed on top. As an example, there are two objects on the template, one is a black rectangle and the other is text in other colors.
DC-2300 User Manual v1.0 2.4.2 Using settings The main selections of the Printer Driver are “Routine setting”, ”Card setting”, ”Card setting(back)”, “Advanced options” and “Maintenance”. “Routine” Tab Card Size Print Quantity Automatic Ribbon Detection Print Side (User can choose front/ reverse side to print.
DC-2300 User Manual v1.0 “Card” Tab Printing mode Black settings (User can print black via print K color or YMC secondary colors and K color or YMC colors. As well as, user can choose monochrome printing, color printing) Printing protection zone setting.
DC-2300 User Manual v1.0 Watermarks Setting O Layer Area: Printing area and content of layer O,"None" , "Full Page" and "From Bitmap". Coverage mode: Normal and reverse.O layer do not print when choosing”Full Page” in the O Layer Area and choosing “Reverse in the Coverage mode.” O Value: The threshold range is from 0 to 255, the large the value is, the more obvious the printing effect of the layer is. O Layer File Path: Choose “From Bitmap” in the O layer Area.
DC-2300 User Manual v1.0 “Card (Back)” Tab Printing mode Black settings (User can print black via print K color or YMC secondary colors and K color or YMC colors. As well as, user can choose monochrome printing, color printing) Back printing protection zone setting.
DC-2300 User Manual v1.
DC-2300 User Manual v1.0 “Maintenance” Tab Printing test (Print the test content.) Printer information (User can check the printer DPI, the maximum printing area and minimum printing area.) Printer parameter setting (User can read the detailed printer parameter.
DC-2300 User Manual v1.0 2.5 Updating Firmware It’s very easy to update the firmware, but if the installation of firmware is incorrect, the printer will be damaged. Before updating, please contact DASCOM dealer for advice on the implementation of the upgrade. In general, updates are required only when a problem or failure is explicitly identified in DASCOM. To download the update, please visit WWW.DASCOM.
DC-2300 User Manual v1.0 (6) After the upgrade, you can create the personalization card with this printer. Do not interrupt the transmission between the computer to the printer during the download. (Such as switch off the printer or computer power, unplug the cable, etc.). Otherwise, printer might not restart. In case of such failure, please contact DASCOM dealer.
DC-2300 User Manual v1.0 CHAPTER 3 NORMAL MODE AND USER MODE You can change between Normal and User Modes when the printer is operating. This section outlines the differences between these two modes and how to switch from one to the other. 3.1 Normal Mode Normal mode: After start up, the printer goes into Normal Mode in which the printer can print cards. In this mode, after you press the ▲Key for 1 second, the OLED displays the unused ribbon indicated by a series of “*”marks.
DC-2300 User Manual v1.0 3.2 User Mode User Mode allows changing the parameters and checking the status. Steps to change from Normal Mode to User Mode: 1) After OLED displays [READY], press Menu/Exit Key for 1 second then release it. The OLED changes its display to [Printer Info.], which is the entry menu in User Mode: Ready Printer Info. Menu/Exit Setup: 2) Press【 Menu /Exit 】Key for 3 second then release it. The OLED shows [Choose mode].
DC-2300 User Manual v1.0 Function of four keys in User Mode: Menu/Exit Key: back to its parent menu, i.e. one level up in the menu hierarchy. ▲ Key: previous item. ▼Key: next item. SET Key: an affirmative response to the second line in the OLED Moving between menus in the same level: Section 3.3 lists out eleven menus in the same level, from Printer Info, Print Head Info, ... to Reset User Default. Consecutively pressing ▼/▲ keys scrolls through the various menus.
DC-2300 User Manual v1.0 When SET: >> appears on the second line of the menu, pressing available sub-menus . Below, the right menu is the sub-menu of the left one. SET Key enters Printer Info SET: >> SET Key Head Info SET: >> Menu/Exit Key Printing times 1.0.10.0 Consecutively press Menu/Exit Key until the OLED shows [Quit the Menu]. Then press SET Key to return to Normal Mode: Ready SET Key Quit the Menu? Yes SET Key must be pressed to save the newly changed value.
DC-2300 User Manual v1.0 3.3 The major menus Printer Info Head Info Version Info Printer Setup Card Setup Ribbon Setup Image Setup Interface Setup Option Cleaning Reset User Default 3.3.1 Sub-menus for Printer Info View the utilization history of this printer in each sub-menu: Card Count Print Count Ribbon Remainder Printer S/N Printer ID For quality assurance at the factory, it is necessary to run various print tests on the printer.
DC-2300 3.3.4 User Manual v1.0 Sub-menus for Printer Setup View and change operation parameters: Buzzer: OFF\ON Power Save Mode: OFF\ 5~120 Language: Chinese\English\Japanese OLED Contrast: 128 Card detection: OFF\ON (In "ready to print" state to detect whether card slot is empty) 3.3.5 Sub-menus for card setup View and change card properties: Card type: PVC/PET/PET-G/PC Std card exit: FRONT SIDE\REAR SIDE Error card exit: FRONT SIDE\REAR SIDE Card loading mode:Card cassette,C
DC-2300 3.3.8 User Manual v1.0 Sub-menus for Interface Setup View and change the interface settings: 3.3.9 Printer ID: 0 - 15 IP Type: Static / DHCP IP Address: 192.168.0.12 Sub net Mask: 255.255.255.0 Default Gateway: 192.168.0.1 MAC Address: BC:9D:A5:07:4F:56 Timeouts(s) : 10 USB ID: OFF / ON Sub-menus for Cleaning Execute the cleaning process following instructions shown on the OLED display. 3.3.
DC-2300 User Manual v1.0 CHATPER 4 CLEANING 4.1 Cleaning with a Cleaning Card Use the Cleaning Card provided to clean the Card Transport Roller if cards do not feed smoothly. We recommend cleaning the rollers after printing 250 cards. Cleaning Cards can only be used once and cannot be reused. Use a new Cleaning Card with the adhesive side down every time you clean the rollers. Do not touch the platen with hands. (1) Switch from Normal Mode to User Mode. Press the 【▲】or【▼】to find the [Cleaning].
DC-2300 User Manual v1.0 CHATPER 5 TROUBLESHOOTING 5.1 Warning Messages and Troubleshooting This printer is designed for minimal user intervention. Occasionally, the OLED displays messages to advise users to take corrective actions. After clearing an error, press SET Key to initialize the printer and [Ready] will be displayed. Warning/Error List Display Solution Push Set Key Push the SET Key once. Feeder empty Card cassette is empty. Refill cards to the feeder. Press SET Key to resume printing.
DC-2300 User Manual v1.0 5.2 Valuable Help from You For Troubleshooting Help us identify the following for us to resolve your problem(s): The version number of the software installed. You can confirm the version number of driver installed in your Microsoft Windows PC as follow steps: 1 Press the start button in the lower left corner of the Windows taskbar to select the printer and fax. ○ 2 Select the printer, double clicks. ○ 3 Select the printing preferences on the printer menu.
DC-2300 User Manual v1.0 5.3 Troubleshooting Do not attempt to use any tool to fix any problem. This may cause serious damage to the printer. 5.3.1 Faults Related to Printing No print out? ① Check the printer driver Check compatible printer driver for Microsoft Windows. Check if this printer is the default driver in Microsoft Windows. ② Check if power is connected to the printer. Check if the printer is connected correctly to power. Check if the OLED display shows: READY.
DC-2300 User Manual v1.0 Blank card ejected? ① Check the ribbon Check if ribbon run out or is damaged. Replace them if necessary. ② Check if print head is damaged. Print test pattern. If failed to print the test pattern, contact local reseller for support, or visit website http://www.dascom.com. Is the printing quality dissatisfactory? Faults Defective Spots Probable Cause Corrective Actions Dirty Card Surface Check that card surfaces are clean and dust free. Use new, clean cards.
DC-2300 User Manual v1.0 Incomplete printout? ① Check manual settings Check card software design layout matches card dimensions. Check the landscape/portrait orientation in the driver. ② Check interface cable If the text is printed in strange colors, use the USB cable supplied with the printer. Check secure and proper connection between printer and your computer. Try another cable. ③ Check if the printer is clean See Section 2.3 to clean/replace cleaning rollers.
DC-2300 5.3.2 User Manual v1.0 Clear Jammed Card Do not turn off the power. The print job will be lost. Do not attempt to use any tool (screwdriver or sharp object) to remove a jammed card. Sharp objects may damage the rollers and heating rollers. Damages caused by such action may void the warranty。 To reduce the chance of card jamming ① See Section 2.1.3 to set the proper card thickness dial. ② Use cards with thickness specified in the specifications. ③ Check that cards are not bent.
DC-2300 User Manual v1.0 5.4 Technical support If you have trouble configuring and using a printer, read this manual carefully. If you still can't solve the problem, you can get detailed information and help via the DASCOM partner network. 5.4.1 DASCOM partner network If you have any problem can’t be solved, please contact the DASCOM dealer. If you don’t know any DASCOM dealer, please visit WWW.DASCOM.COM to tell us your problems.
DC-2300 User Manual v1.0 CHAPTER 6 SPECIFICATION Model Printing system DC-2300 Direct thermal printing Function Single-sided printing, edge to edge printing, double-sided printing(Optional) Resolution 300×300DPI、300DPI × 600DPI,300×1200DPI Card thickness 0.25~1.25mm PVC, ABS, PET, PET-G、TESLIN、Composite material, Card type 85.6mm×53.98mm (ISO ID-1/CR-80) 83.8mm×51.8mm Automatic feed from Card Cassette: 100 pieces of 0.
DC-2300 User Manual v1.0 Duplex, magnetic stripe card, contact smart card, contactless smart card, big card cassette for 200 pieces cards, CardEditor software Option Consumable: Dascom certified consumables Automatic printing settings and adjustment Cleaning suit: DASCOM cleaning kit; Cleaning card; Cleaning roller with viscosity.
Appendix I FCC STATEMENT 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: i. This device may not cause harmful interference. ii. This device must accept any interference received, including interference that may cause undesired operation. 2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Appendix II DASCOM REPRESENTATIVES GERMANY DASCOM Europe GmbH Heuweg 3 D-89079 Ulm Deutschland Phone: +49 (0) 731 2075 0 Fax: +49 (0) 731 2075 100 www.dascom.com AMERICAS DASCOM Americas LLC 34 Lakeview Court, Verona, VA 24482 USA Phone:+1 (877) 434 13 77 Fax: +1 (540) 242 7221 www.dascom.com SINGAPORE (ASIA PACIFIC) DASCOM AP Pte Ltd 2 Jurong East Street 21 # 05-42, IMM Building Singapore 609601 Phone: +65 6760 8833 Fax: +65 6760 1066 www.dascom.