Warranty Guide

Wood and Metal-Clad Wood Window & Patio Door Limited Warranty
OUR WARRANTY TO YOU...
JELD-WEN
®
Products
1
are designed to create lasting value for your home. This warranty is effective for all
JELD-WEN Products manufactured on or after July1, 2010 for use in the United States and Canada. Any
previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date.
For additional information, including care and maintenance instructions, installation instructions, and
previous warranties, refer to www.jeld-wen.com or www.jeld-wen.ca.
WHAT THIS WARRANTY COVERS
Twenty Year Warranty for Window & Patio
Door Products
Except as set forth in the Special Coverages section below,
we warrant that if your JELD-WEN Product exhibits a
defect in material or workmanship within twenty (20)
years from the date of manufacture, we will, at our
option, repair, replace or refund the purchase price of
the Product or component part. Skilled labor
2
(where
deemed necessary by us) to repair or replace components
is provided for two (2) years (unless specied otherwise
below).
Special Coverages
Clad Finish*: Under normal atmospheric conditions, the
clad nish on your metal clad window or patio door
manufactured by us will be free from defects as follows:
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nishes are warranted for twenty (20)
years and will not peel, check, crack, or exhibit
excessive chalk, fade or color change.
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are warranted for ten (10) years and will not peel,
check, crack, or exhibit excessive chalk, fade or
color change.
3
*The term “clad nish” means the painted nish on
metal cladding. Clad products installed within one
mile of a salt-water source (for example, an ocean
or salt lake) or other corrosive environment require
additional and specic maintenance requirements.
Refer to our full care and maintenance instructions.
AuraLast
®
Protection: We warrant pine wood
components of JELD-WEN Products for twenty
(20) years against wood cellular structure failure
(often referred to as “wood cellular breakdown”)
caused by decay and/or termites. Warranty coverage
outside Canada, the contiguous 48 states and Alaska
is contingent upon approval from the JELD-WEN
Customer Care Department. Please contact us.
Factory Prenish: We warrant the factory-applied
prenish on our Products against peeling, checking,
or cracking for one (1) year from the date of
manufacture. Should the factory prenish be
proven defective within this time period, we will
at our option, replace or renish the component
or product, or offer a renish credit up to $50 per
opening for windows or $100 per opening for patio
doors. Note: this coverage applies to factory-applied
nish coat options only; standard factory-applied
primer is not a nish coat.
Custom Fiberglass Door Slabs: We warrant our
berglass door slabs for as long as you own and
occupy your residence.
Custom Fiberglass Door Factory Prenish: We
warrant the factory prenish on our berglass doors
for ve (5) years. Should the factory prenish be
proven defective, we will at our option renish
the door or pay up to $350.00 per opening to the
current owner.
Electric Operators: We warrant electric operators
provided by us for one (1) year (to include free
replacement parts and skilled labor
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necessary to
replace the operator for one (1) year).
Blinds/Shades Between the Glass: We warrant the
insulated glass unit (including the seal), the external
control mechanism, and the operation of the shade/
blind for ten (10) years.
ImpactGard
®
Glass: We warrant each ImpactGard
glass unit for ten (10) years.
Special Glazings (including laminate glass units other
than ImpactGard): We warrant special glazings (including
glass options not listed in our product literature e.g.,
leaded or decorative glass) for ve (5) years.
Spontaneous Glass Breakage: We warrant sealed glass
units installed in windows and patio doors (excluding
laminated glass, and special glazings) for spontaneous
breakage for one (1) year (to include free replacement
glass and skilled labor
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necessary to replace the glass for
one (1) year. Spontaneous breakage occurs when the
glass develops a crack without sign of impact.
Transferability
In the event you sell your residence/building or it becomes
occupied by other than the original owner, the warranty is
the lesser of ten (10) years from the date of manufacture
or the period indicated under Special Coverages above.
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