Use and Care Guide

ManualsBrandsJELD-WEN ManualsDouble Hung WindowsW-2500 29.375-in x 56.5-in Wood New Construction Primed Double Hung Window

The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a competent and licensed

construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance upon the information or advice is at the

risk of the party so relying. The information contained herein may be changed from time to time without notication.

logos and the like (whether registered or unregistered) are owned or controlled by JELD-WEN, inc. or others. Unauthorized use or duplication of JELD-WEN intellectual property isprohibited. JELD-WEN

reserves the right to change product specications without notice. Please check our website, jeld-wen.com, for current information.

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

12/28/18

This guide provides important information that will help keep wood

windows and patio doors looking beautiful and operating smoothly

for many years while maintaining warranty coverage. Regular

inspections and minor maintenance are the best ways to keep these

products in good condition.

Do-It-Yourself Technician

For optimal performance, new wood products should be nished or

painted as soon as possible after installation. Finishing is necessary

because by nature, wood is porous. Painting and nishing seals porous

surfaces, maintains, protects and enhances the beauty of the product by

keeping it less susceptible to debris and easier to clean. Factory painted

custom wood products have a low-maintenance nish, but over time

will still need to be touched up and renished as recommended below

on page 9. The wood’s grain pattern will be slightly pronounced when

painted. This is normal and not a defect. See our warranty for details.

Keeping wood properly nished is the rst step in effective maintenance.

Table of Contents

Precautions and Safety ..................................... 2

Needed Materials and Tools ................................. 2

Basic Inspections and Maintenance ............................ 3

Cleaning Glass ........................................... 4

Hardware Cleaning and Lubrication ........................... 5

Cleaning Wood and Cladding ................................ 8

Finishing and Renishing ................................... 9

Glossary ............................................... 11

Inspection Checklist ...................................... 12

For questions, feel free to contact us by phone or email:

• Email: customerserviceagents@jeld-wen.com

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

Window and Patio Door Parts

Top Rail

Sill

Bottom Rail

Lower

Sash

Upper

Sash

Lite

Side Jamb

Sash Lock

Stile

Glazing/Glass

Check/

Meeting Rail

Head Jamb Grille

Top Rail Frame

Head Jamb

Check/Meeting

Stile

Operating

Panel

Side

Jamb

Bottom

Rail

Stationary

Panel

Sill

INTRODUCTION

Summary of content (12 pages)

PAGE 1
Care and Maintenance Wood Windows and Patio Doors (JCM003) This guide provides important information that will help keep wood windows and patio doors looking beautiful and operating smoothly for many years while maintaining warranty coverage. Regular inspections and minor maintenance are the best ways to keep these products in good condition. Do-It-Yourself Technician introduction For optimal performance, new wood products should be finished or painted as soon as possible after installation.
PAGE 2
Care and Maintenance Wood Windows and Patio Doors (JCM003) PRECAUTIONS, SAFETY AND CLEANING RECOMMENDATIONS Precautions and Safety Recommendations • Some windows have opening control devices installed to help prevent falls, while allowing full operation when manually released. Know how to operate these devices before an emergency occurs. See the full Safety and Operating Instructions at www.jeld-wen.com.
PAGE 3
Care and Maintenance Wood Windows and Patio Doors (JCM003) BASIC INSPECTIONS AND MAINTENANCE Insect Screens Sash/Panel Inspection 1. Inspect screens for: • Cuts, scratches or holes • Looseness 2. Replace or repair damaged screens. Contact a local supplier for repair or replacement information. Note: Screens may not be covered under manufacturer’s warranty. To be sure, ask your supplier or distributor. Cleaning 1.
PAGE 4
Care and Maintenance Wood Windows and Patio Doors (JCM003) BASIC INSPECTIONS AND MAINTENANCE - CONTINUED Weatherstrip Inspecting and maintaining weatherstrip can help avoid costly structural damage from water leakage and energy loss due to air and/or water infiltration. Replace weatherstrip, that is missing, torn, cracked, brittle, discolored, gummy, or that has no “bounce back” when pressed down. Call us for replacement instructions.
PAGE 5
Care and Maintenance Wood Windows and Patio Doors (JCM003) CLEANING GLASS - CONTINUED Stubborn Stain Removal More Information on Glass Cleaning Commercial glass cleaning products may be necessary. • Apply small amount directly to the stain. Avoid spilling or dripping down the glass. • Some persistent stains may need higher strength cleaning solutions that contain active ingredient chemicals such as denatured alcohol or acetone. Special care must be taken when using these types of cleaners.
PAGE 6
Care and Maintenance Wood Windows and Patio Doors (JCM003) HARDWARE lubrication Casement/Awning Hardware – Continued Different hardware parts need different types of lubricants. Suggested Lubricant Types White or Lithium Grease: Protects metal surfaces against corrosion, reduces friction and wear on moving parts, and is an excellent multi-purpose lubricant. Light Oil (such as 3-in-One®): Use for sliding or rotating joints. Graphite (spray black carbon powder): Use for door lock keyways and hinges.
PAGE 7
Care and Maintenance Wood Windows and Patio Doors (JCM003) HARDWARE lubrication - continued Tilt and Turn Casement - Continued Snapper Lock Keeper Patio Door Rollers and Multi-Point Locks Removing patio door panels can be dangerous and should be performed by service personnel or at least with additional help. Rollers 1. Remove door panel. Latch 2. Tip door panel for access to point rollers on the bottom. 3. Lubricate rollers where the shaft goes through the middle of the wheels with light oil.
PAGE 8
Care and Maintenance Wood Windows and Patio Doors (JCM003) CLEANING WOOD SURFACES AND CLADDING Wood window care includes proper finishing and maintenance of wood and cleaning and caring for metal clad surfaces. Bi-annual inspections are sufficient for most areas; however, coastal areas require monthly inspections because of moisture and salt in the air. Exposed Wood Surfaces Aluminum Cladding – Continued Clean exposed wood surfaces with mild soap and water.
PAGE 9
Care and Maintenance Wood Windows and Patio Doors (JCM003) finishing and refinishing This is a guideline for painting and finishing wood surfaces on windows and patio doors and primed cladding on some patio doors. Consult a paint professional for specific “how-to” instructions and additional materials. During manufacturing of primed wood products, a waterborne, modified acrylic primer is applied for good paint film adhesion and some wood protection during shipping, handling and installation.
PAGE 10
Care and Maintenance Wood Windows and Patio Doors (JCM003) 2 prepare to finish - continued Prepare Double-Hung Sash On double-hung windows, the moving sash stile edges that come in contact with the jamb liners need to be sealed, not painted. The sealer should be a high-quality waterproofing product applied to the sash edge to adequately seal the wood while not causing operational problems. Minimize the film thickness on the sash edge.
PAGE 11
Care and Maintenance Wood Windows and Patio Doors (JCM003) glossary Casement A window with a sash that opens from the side like a door. Clad A metal protective shell on the exterior of some wood windows and patio doors. Usually aluminum or copper. Double-Hung A window with an upper and lower sash that slide vertically past each other. Egress Hinge A hinge used in conjunction with certain casement windows to allow a wider opening to meet emergency exit requirements.
PAGE 12
Care and Maintenance Wood Windows and Patio Doors (JCM003) inspection checklist EXTERIOR INSPECTION DATE _____/_____/_____ NOTES • Paint or Finish  Dirty  Cracks, scratches, blisters, other damage • Sealant Joint  Cracks, voids, other damage  Deterioration, loss of adhesion • Glass  Dirty  Scratched, cracked, other damage • Weatherstrip     Missing or loose Tears, cracks, other damage Brittle, gummy, discolored No “bounce back” • Insect Screen  Dirty  Missing or loose  Mesh damaged or