USER MANUAL SUPPORT jabilwave.zendesk.com EMAIL wave@jabil.com ADDRESS: 10560 Dr. Martin Luther King Jr. St. N. St.
T H E W AV E P L AT F O R M A L L O W S YO U T O S E A M L E S S LY R E O R D E R YO U R FAV O R I T E P R O D U C T S BA SED ON USAGE .
WAV E USER MANUAL CONTENTS Created by Jabil Inc. 1.01 MOBILE APP LOGIN & DE VICE SETUP 4 1.02 ON-BOARDING DE VICES 7 2.01 MOBILE APP OVERVIE W 3.01 F R E Q U E N T LY A S K E D Q U E S T I O N S 14 4.
E M P O W E R I N G YO U R FAV O R I T E P R O D U C T S TO BE SMARTER THAN E VER
1 WAV E USER MANUAL M O B I L E A P P I N S TA L L AT I O N & DEVICE SETUP 1.01 M O B I L E A P P I N S TA L L AT I O N 1.
WAV E USER MANUAL 1.01 A P P I N S TA L L AT I O N I N S TA L L I N G T H E W A V E MOBILE APP To get started using the Wave ecosystem, please install the Wave app on your mobile phone. We have sent the information to install to your email address. Check your junk folder if you have not received instructions, please submit a request on our support portal (jabilwave.zendesk. com) if you need to be sent a new link.
WAV E USER MANUAL 1.02 ON-BOARDING DE VICES 1 1.5 2 ON-BOARDING NEW DEVICES To keep things simple, the Wave mobile app will guide you through the process to pair the app with your new product’s device. Please insert batteries into your device before you attempt to go through the on-boarding process.
WAV E USER MANUAL 1 02 2.1 O L ONG- B OOUASRADGI EN G D E V I C E S 5 PR E PA R E YO U R B I N FO R TH E D E V I C E TO B E A D H E R E D TO THE INSIDE OF THE LID. WIPE DOWN LID OF DEBRIS TO ENSURE PROPER ADHESION OF THE DEVICE TO YO U R B I N . B E S U R E TO S TI C K TH E D E V I C E I N TH E MIDDLE OF THE LID. 6 PRESS THE RESET BUTTON ON THE DEVICE AND CLOSE TH E LI D O F YO U R B I N 7.
WAV E USER MANUAL 1 02 2.1 O L ONG- B OOUASRADGI EN G D E V I C E S 9.5 YO U D O N OT H AV E TO E M P T Y Y O U R B I N F O R C A L I B R AT I O N , Y O U C A N M A N U A L LY S E L E C T Y O U R BIN’S SIZE VIA THE BUTTON ON THE BOOM OF THE SCREEN. 10 CO N N EC T TO YO U R LO C A L W I FI N E T W O R K , S O T H AT Y O U R D E V I C E CAN CONNECT TO THE INTERNET 11 YO U W I LL TH E N B E G U I D E D THROUGH THE FULFILLMENT PA RTN E R ’ S PRO D U C T SELECTION PROCESS.
G E T T I N G T O K N O W T H E W AV E M O B I L E A P P
2 WAV E USER MANUAL MOB ILE APP OVE RVIE W 2 .
WAV E USER MANUAL 2 .1 02 M E SAAPGPE O V E R V I E W L OOGBOI LU MY DEVICE SCREEN MY ORDERS SCREEN The ‘My Device’ screen provides you a quick view of your current bin’s information. The ‘My Orders’ screen shows you the most recent orders placed by for your bin. Please note – the default re-order threshold is set at 20%, you can change it to your preference by long pressing the lock icon and the end of the handle. Please note – once your threshold is passed, your order will be placed.
WAV E USER MANUAL 2 .1 02 M E SAAPGPE O V E R V I E W L OOGBOI LU DEVICE SETTINGS SCREEN Yo u c a n c h a n g e y o u r d e v i c e ’ s nickname and link to your Amazon settings from the ‘Device Settings’ screen.
U N D E R S TA N D I N G W H AT T H E W AV E P L AT F O R M C A N D O F O R YO U
3 WAV E USER MANUAL F R E Q U E N T LY A S K E D QUESTIONS 2 .
WAV E USER MANUAL 3.01 F R E Q U E N T LY A S K E D QUESTIONS 1 . W AV E C O N S U M E R S O F T W A R E P L AT F O R M HOW SHOULD I CLE AN MY CONNECTED DE VICE? H OW D O E S T H E WAV E AU TO - R E P L E N I S H M E N T SOLUTION WORK? If your connected device becomes dirty we recommended you dampen a washcloth with water and gently wipe away any debris or residue. Do not submerge or spray your device with cleaning products.
WAV E USER MANUAL 3.01 F R E Q U E N T LY A S K E D QUESTIONS 3 . W AV E M O B I L E A P P L I C AT I O N D O E S T H E WAV E A P P U S E B LU E TO OT H? Ye s , t h e W a v e a p p u t i l i z e s B l u e t o o t h t o p a i r t h e c o n n e c t e d d e v i c e to the Wave mobile app. I S M Y PH O N E S U PP O RTED? The Wave mobile app is suppor ted on the following plat forms: i O S 11 a n d n e w e r ( i P h o n e o n l y) Android 8 A n d r o i d 9. 8 A n droid 10 .
H E L P F U L T I P S & T R I C K S T O G E T YO U S TA R T E D
4 WAV E USER MANUAL HELPFUL HINTS & TROUBLESHOOTING 3.
WAV E USER MANUAL 4.01 HELPFUL HINTS & TROUBLESHOOTING AD-HOC ORDERING CLEANING Yo u c a n m a n a g e y o u r o r d e r s a s y o u n o r m a l l y w o u l d , t h r o u g h t h e Amazon app or Amazon.com. The device should not get wet. AMA ZON ACCOUNT SET TINGS DEVICE SETUP If you would like to change your default shipping address for orders, or billing information, you will need to do that via the Amazon app or Amazon.com.
WAV E USER MANUAL 4.01 HELPFUL HINTS & TROUBLESHOOTING I F T H E R E A D I N G S S E E M I N A C C U R AT E Check to make sure the puck is properly situated in the bin that the device is properly situated in the puck. ON-BOARDING If the device shows disconnected after on-boarding, it should update in the next hour when the first readings are sent. If the d ev ice f a lls of f lin e fo r l o n ge r t ha n 24 h o u r s , p l e as e p re ss t h e reset button the device.
SUPPORT jabilwave.zendesk.com EMAIL wave@jabil.com ADDRESS: 10560 Dr. Martin Luther King Jr. St. N. St.
