PB22&PB32 Portable Label and Receipt Printer User’s Guide
Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
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Before You Begin This guide provides you with information about the features of the PB22/PB32, and how to install, configure, operate, maintain, and troubleshoot it. Before you work with the PB22/PB32, you should be familiar with your network and general networking terms, such as IP address. Related Documents This table contains a list of related Intermec documents and their part numbers.
1 Using the PB22/PB32 Portable Label and Receipt Printer Use this chapter to familiarize yourself with the PB22/PB32 Portable Label and Receipt Printer.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Learning About the PB22/PB32 Mobile Label and Receipt Printer The PB22/PB32 is a rugged direct thermal label and receipt printer that is designed for use with the CK3x, 700 series, CK6x, CN3, CN3e, CK3, CV30, and CV60 mobile computers as well as the SF51 and SR61 scanners. The PB22 uses 50.8 mm (2 in) media and the PB32 uses 76.2 mm (3 in) media. The PB22/PB32 provides: • print resolution of 203 dpi.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Understanding the Control Panel The PB22/PB32 control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the PB22/PB32 printer. See the following tables to understand the buttons, the menu system, and what the LED means.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Understanding How to Use the PB22/PB32 Buttons (continued) Button Name Button Info Function Press to display a summary of network connection information and error conditions. Each setting in the summary information displays on the screen for five seconds. All of the buttons can act as “soft keys,” which means that the function of each button depends on the state of the printer.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer There is only one LED on the PB22/PB32 printer: the Ready-toWork™ indicator. Understanding the Ready-to-Work Indicator Indicator State Description Off When the light is off, it can mean one of several conditions: • The printer is in Standby mode. • The printer is in Info mode. • The printer is in Setup mode. On The PB22/PB32 is turned on and operating.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer The current firmware type and version display on the PB22/PB32 screen when the printer is in Ready mode. IPL 11.1.0 OK The screen of a PB22/PB32 running IPL firmware Understanding the Printer Sounds The PB22/PB32 plays sounds in response to several actions that you can take with the printer. Use the following table to understand when the sounds occur and what they mean.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer • you press a button. • you connect the printer to external power. • you are communicating with or sending data to the printer. You can change the amount of time to have elapse before the backlight turns off using the Setup menu. Options for backlight are always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds, or 60 seconds.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer 2 Insert the battery with the tab facing away from the front control panel. 3 Insert the edge of the battery under the lip of the PB22/PB32 and then push down until you hear the battery latch click.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Charging the Batteries There are two ways to charge the PB22/PB32 battery: • Connect AC power to the printer using a 12 VDC power supply and charge the battery while it is in the PB22/PB32. • Charge the battery in the AC18 4-bay battery charger. For information on charging your battery in the 4-bay battery charger, see the AC18 4-Bay Battery Charger Instructions (P/N 943-128-xxx).
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Battery Icon Status (continued) Icon Status Battery is critically low. You need to replace the battery now. Battery charging error. You may need to replace the battery. External power connected and there is no battery in the printer. Extending Battery Life Here are some tips for extending the overall life of your battery: • Never expose the battery to direct sunlight or temperatures over 50°C (122°F).
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Loading Media You can use roll or fanfold receipt media with the PB22/PB32 printer. The PB22/PB32 ships with a small amount of media loaded and a test page printed to verify that the printer works. The PB22/PB32 supports self-strip printing applications. For information on how to correctly load media for self-strip printing, see “To load media for self-strip printing” on page 14. For information on media, see “Specifications” on page 52.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer 3 Insert a roll of media and close the media supports so the roll is held firmly in place. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer. 4 Lock the media support lock. 5 Pull out approximately 8 cm (3 in) of the media.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer 6 Close the media cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer 7 Press down on the self-strip door to make sure the media cover is completely latched. 8 Press the Feed button to advance the media. To load media for self-strip printing 1 Complete Steps 1 through 4 in the previous procedure. 2 Open the self-strip door in the media cover.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer 3 Remove a label from the roll of media so that you are left with several inches of label liner. 4 Feed the label liner over the self-strip bar and out the back of the self-strip door. 5 Close the media cover until it latches and press down on the self-strip door to make sure it locks. The separated liner and media spool from the self-strip mechanism.
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer Printing a Test Page After you have loaded media in the printer, you are ready to print a testprint. You can choose from several testprint options for each type of firmware. If you cannot get the testprint information to print, see “Troubleshooting the PB22/PB32” on page 42. To print a test print with a PB22/PB32 loaded with IPL firmware 1 Press the Setup button. 2 Press until you reach Test/Service.
3 Troubleshooting and Maintaining the PB22/PB32 Use this chapter to solve problems you may encounter while using the PB22/PB32. You will also find information on booting the printer and routine maintenance.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Troubleshooting the PB22/PB32 You may have printer operation, print quality, or printer communication problems at some time during the life of the PB22/ PB32 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 44. If you cannot find the answer to your problem, you may need to contact Product Support.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Possible PB22/PB32 Error Icons and Messages Error Icon Error Message Description Pause The print job is paused. Paper out (IPL) Out of Paper (Fingerprint) The printer is out of paper. Load a new roll of media. For help, see “Loading Media” on page 11. Testfeed not done The printer did not perform a test feed before it printed out test labels. It is important to perform a test feed because it calibrates the sensor.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Possible PB22/PB32 Error Icons and Messages (continued) Error Icon Error Message Description Field out of label You are attempting to print in an area that extends beyond the print window. See the programmer’s reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters. Printhead lifted The printer is not completely closed. Press down on the media cover to make sure it is latched.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Printer Problems and Solutions (continued) Problem Possible Solution The printer is not • Verify that the wireless settings are correct. For printing with an 802.11 help, see “Setting Up 802.11 Radio wireless connection. Communications” on page 28. • Make sure the printer has an IP address. • Make sure the printer is connected to the network. • Make sure the printer is in Ready mode. The printer is not printing with a Bluetooth connection.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Printer Problems and Solutions (continued) Problem Possible Solution The battery charge is • Check the battery date. If the battery is a few not lasting as long as it years old, the shortened life may be due to should. normal aging. • Replace the battery. The test pages do not print. • Make sure that the blue light is not blinking. If Print quality it poor. • Clean the printhead.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label. Printable characters are printed in black-on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-onblack.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 4 Press until you reach Data Dump and then press 5 Press to select Yes and then press . . 6 Cold boot the printer to exit Dump mode. For help, see the next procedure, “Cold Booting the PB22/PB32.” Cold Booting the PB22/PB32 You rarely need to cold boot the PB22/PB32 printer, unless you are upgrading the firmware. If your printer occasionally locks up, you will want to cold boot it. A cold boot reinitializes the 802.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 5 Extract the .zip file to a folder on your computer. You have options for upgrading the firmware based on whether your PB22/PB32 has a Bluetooth radio or an 802.11 b/g radio. Use one of the following procedures to upgrade your printer firmware. Your printer should reboot after you finish upgrading the firmware. If it does not reboot, you will need to cold boot the printer. For help, see “Cold Booting the PB22/PB32” on page 48.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Cleaning the Printer To properly maintain your PB22/PB32, you should clean it at the recommended intervals. To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Clean the printer with a cotton swab saturated with alcohol.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 Cleaning the PB22/PB32 Printer Printer Part Cleaning Method Cleaning Interval Platen roller Rotate the platen roller and After every five rolls of media clean it thoroughly with 70% or more often if necessary. isopropyl alcohol on a cotton swab. Paper sensors Clean thoroughly with 70% isopropyl alcohol and a cotton swab. After every five rolls of media or more often if necessary.
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32 52 PB22/PB32 Portable Label and Receipt Printer User’s Guide
A Specifications 51
Chapter A — Specifications Specifications Physical Dimensions PB22 Depth: 71.1 mm (2.8 in) Height: 176.4 mm (6.9 in) Width: 101.6 mm (4.0 in) Weight: 450 g (1 lb) with battery PB32 Depth: 81.6 mm (3.21 in) Height: 182.2 mm (7.2 in) Width: 127.6 mm (5.0 in) Weight: 700 g (1.54 lb) with battery Power Specifications AC power adapter voltage: 100 to 240 V, 43 to 63 Hz Printer voltage: 12 VDC and 50 Hz to 60 Hz Operating power: Rechargeable 7.
Chapter A — Specifications Print Speed and Resolution Print speed: 4 ips (100 mm/s) Resolution: 203 dpi (8 dots/mm) Print Technology Printhead: Direct thermal Maximum print width: PB22 55.88 mm (2.2 in) PB32 83.82 mm (3.3 in) Media Specifications Minimum gap and black mark length: 3.17 mm (0.125 in) Minimum gap, black mark, and notch length: 12.7 mm (0.50 in) Minimum notch length: 6.35 mm (0.25 in) Minimum notch width: 12.7 mm (0.
Chapter A — Specifications Here are a few things to keep in mind when ordering media for the PB22/PB32 printer: • Black marks can only be sensed on the back side of the media. • You can use higher caliper media in the printer, but print quality will be reduced. • Receipt roll stock media has an end of roll indicator. The end of roll indicator is a red marking (on last 3 feet of roll) on the thermally sensitive side of the paper. External Fanfold Media Specifications Stack height: 70 mm (2.
Chapter A — Specifications Recommended Media Sensitivity and Constant (continued) Sensitivity Constant Description 430 100 Duratherm III Synthetic 180 80 Duratherm II Label 180 80 Duratherm III Label 180 80 Duratherm Near IR 150 50 Duratherm 5 mil Tag 180 80 Duratherm II Floodcoated (NTC) 180 80 Duratherm III Floodcoated (TC) 420 63 Duratherm III NIR Floodcoated (FedEx) North America Receipt Media 401 45 Duratherm TC 102 32 Duratherm NTC - 2 101 30 Duratherm NTC 101 30
Chapter A — Specifications AV14 Vehicle Dock Use the vehicle dock to attach the PB22/PB32 to a truck. Belt Clip Use the PB22/PB32 belt clip to attach the printer to your belt. Handstrap Use the PB42 and PB22/PB32 handstrap to conveniently carry your PB22/PB32 printer. With the handstrap attached, you can also attach the shoulder strap. Power Supply (Model AE19) Provides power to the PB22/PB32 and the 4-bay battery charger (Model AC18).
