Compliance Statement Insert Device Name: AC, DC Portable, Van, Wall Mount Printer Model Number: 6820 The responsible party for the compliance of this device is: Intermec Technologies Corporation 6001 36th Avenue West Everett, WA 98203 USA CAUTION: See users guide instructions for handling, charging, and replacing batteries. Failure to follow those instructions can result in personal injury, fire, or battery explosion. This product conforms to the following approvals.
DECLARATION OF CONFORMITY (According to ISO/IEC Guide 22 and EN 45014) THE PRODUCT HEREWITH COMPLIES WITH THE REQUIREMENTS OF : THE LOW-VOLTAGE DIRECTIVE 73/23/EEC. THE EMC DIRECTIVE 89/336/EEC. THE R&TTE DIRECTIVE 1999/05/EC.
PROHLÁŠENÍ O DODRŽOVÁNÍ TECHNICKÝCH NAŘÍZENÍ (V souladu se směrnicí 22 ISO/IEC a EN 45014) STRÁNKA JEDNA Z JEDNÉ STRÁNKY ZDE UVEDENÝ VÝROBEK SPLŇUJE POŽADAVKY: SMĚRNICE 73/23/EEC PRO NÍZKONAPĚŤOVÁ ZAŘÍZENÍ SMĚRNICE EMC 89/336/EEC SMĚRNICE R&TTE 1999/05/EC Jméno výrobce: Intermec Technologies Corporation 6001 36th Avenue West Everett, WA 98203, USA Evropský zástupce: Intermec International Incorporated Sovereign House, Vastern Road Reading, Berkshire RG1 8BT England prohlašuje, že níže uvedený výrobek: Ty
User's Manual 6820 Series 80-Column Printer
Intermec Technologies Corporation Corporate Headquarters 6001 36th Ave. W. Technical Communications Department 550 Second Street SE Everett, WA 98203 U.S.A. Cedar Rapids, IA 52401 U.S.A. www.intermec.com The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec.
Document Change Record This page records changes to this document. The document was originally released as Revision A. Revision Date Description of Change E 04/2004 Updated printer paper specifications in Chapter 1, “Introduction.” F 08/2004 Merged technical reference information into user guide to create a user manual.
iv 6820 Series 80-Column Printer User’s Manual
Contents Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not repair or adjust alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Installing Internal Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Adjusting the Print Head Gap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Loading Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Instructions for Windows 95 or Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration File Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration Utility Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Page Formatting Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Line Spacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set Skip Over Perforation . . . .
Contents Bluetooth Adapter Power Management Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Radio Power On/Off Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Persistent Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents A Self-Test Function Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Boot Block Program Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Program Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Font Module Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2D Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Single Character Control Code Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Escape Sequence Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Factory-Installed Printer Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 C Printer Font Test Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents xii 6820 Series 80-Column Printer User’s Manual
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Summary Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Safety Icons This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this manual. You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts. A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.
Before You Begin Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Service & Support. The Intermec Global Sales & Service page appears. From the Service & Support menu, move your pointer over Support, and then click Warranty. Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs.
Before You Begin Who Should Read this Manual? This manual provides you with information about the features of the 6820 Series 80-Column Printer, how to install, configure, operate, maintain, access the programming capability, and troubleshoot the printer. Related Documents This table contains a list of related Intermec documents and their part numbers.
1 Introduction The 6820 Printer is used in the route accounting industry to produce high-quality customer invoices, receipts, load reports, transfers, and other documents. A unique “sleep” feature saves energy when the printer is not printing, eliminating the ON/OFF switch. Data input is normally provided by hand-held or mobile computers.
Chapter 1 — Introduction About the Printers S Fixed Mount Printer The fixed mount printer is mounted in motor vehicles or used in a settlement room. The terminal holder may be mounted on the printer or a remote dock can connect to the side of the printer. A deep paper tray, which holds up to 200 3-ply forms (about 2” or 5 cm thick) is under the printer mechanism. S Portable Printer The portable printer has a handle so that you can carry it.
Chapter 1 — Introduction Battery Options The following battery options are available for the 6820 Printers. See “Inside Sales” for ordering information and part numbers Internal Battery This battery (P/N: 317-075-001) allows the portable printer and some fixed mount printers to operate independently of other power sources. Vehicle Battery A power cable provides power to the printer through a cable permanently installed in the vehicle.
Chapter 1 — Introduction Connectors Each printer has a dc power jack that connects the printer to a power source, such as the vehicle battery or an external power supply. Each printer communicates with a mobile computer through the 25-pin data communications connector (wall mount printer) or mobile computer socket (in terminal holder, remote terminal holder, or vehicle dock). Fixed Mount Printer The dc power connector is on the bottom rear of the printer behind the printer terminal holder.
Chapter 1 — Introduction Control Panel The printer control panel has four indicators in the top row and three buttons in the bottom row. Three indicators blink when there is a problem. The three buttons adjust and align the paper. Indicators PAPER OUT The printer is out of paper. HEAD JAM The print head is jammed and cannot move. LOW BATT The internal battery voltage, the vehicle battery voltage, or the power module voltage is too low.
Chapter 1 — Introduction Hinges on Printer Cover All printer covers are hinged to the printer. These hinges have a tension screw (turn clockwise to tighten, turn counterclockwise to loosen), should you need to adjust them. Internal Power Module The alternating current (ac) power module, or the ac foot, is available for fixed mount and portable printers — not for wall mount printers — and allows for ac operation. The ac foot is installed at the factory and is not an add-on option.
Chapter 1 — Introduction Paper Use of paper that matches the following specifications ensures optimum 6820 performance. Variation from these specifications, use of aged paper, or use of paper exposed to elements such as dirt or humidity may cause printing problems. The printer works with 1–3 ply carbonless paper that is single-edge glued and designed for sprocket feed. Standard paper size is 8.5 x 11” or 8.5 x 12” (241 x 305 mm international). Use 3-ply forms up to a maximum of 0.009 inch (0.23 mm) thick.
Chapter 1 — Introduction 16# CB (Carbonless Back) Target Under Over Basis Weight 16# 15.2 16.8 Caliper 3.3 2.8 3.8 Moisture 5.7 4.2 6.7 Smoothness (RS) 180 120 270 Smoothness (CB) 270 220 320 Brightness (Wht) 86 84 88 Opacity (Wht) 81 78.5 82 Target Under Over Basis Weight 20# 15.2 16.8 Caliper 4.0 3.8 4.2 Moisture 3.8 4.7 5.
Chapter 1 — Introduction Printer Dimensions Below are the three most common printer configurations: Wall Mount Printers See the 6820 Printer Installation Instructions P/N: 962-018-016 for Wall Mount assembly dimensions. Below are the width, height, and depth dimensions for the Wall Mount Printer. Width Length Depth 13.25” 10.5” 4.5” (33.7 cm) (26.7 cm) (11.4 cm) Fixed Mount Printers The base of the Fixed Mount Printer is 12.75” (32.5 cm) wide by 14” (35.5 cm) front to back.
Chapter 1 — Introduction Reset Button Each printer has a reset button that cold-boots the printer. Fixed Mount or Portable Printer Both the fixed mount printer and the portable printer have the reset button on the left-hand side of the raised printer mechanism. See the following illustration for the location of the reset button. Printer mechanism (raised) Reset button Wall Mount Printer The wall mount printer has the reset button on the right hand side of the printer case.
Chapter 1 — Introduction Specifications Note: Various print fonts do affect the print speed. Print Speed: 230 cps Weight: Fixed Mount Printer: 14.41 lbs (6.55 kg) Portable Printer: with 4000 or 61XX Terminal 12.75 lbs (5.80 kg) Holder: with 62XX. 600 Series, 700 Series, or CK60 Terminal Holder: Wall Mount Printer: 12.25 lbs (5.67 kg) 10.00 lbs (4.54 kg) Mounting plate: 4.25 lbs (1.93 kg) Flat paper tray: 5.40 lbs (2.45 kg) Compact paper tray: 4.50 lbs (2.
Chapter 1 — Introduction Inside Sales Contact Inside Sales at 1-800-255-6292 for these supplies: Cables: 4’ power cable P/N: 226-215-001 8’ Battery cable P/N: 206-875-002 16’ Battery cable P/N: 206-875-006 22’ Battery cable P/N: 206-875-009 ”Y” power cable P/N: 226-325-001 Internal battery: P/N: 317-075-001 Cleaning solutions: MICRO-CLEAN II P/N: 901-438-001 Guide Shaft Cleaner P/N: 901-439-001 Paper: 1-ply: P/N: 816-027-111 2-ply: P/N: 816-027-012 3-ply: P/N: 816-027-013 Ribbon cartr
2 Operation This chapter provides instructions how to set up the 6820 Printer for the first time.
Chapter 2 — Operation Check List Make sure the following tasks are done: S Printer is unpacked. S Foam blocks are removed from around the printer. Save the box and packaging materials for future use, such as servicing, relocations, etc. S Twist tie is removed from the print head. S Power cable is hooked up to the vehicle battery or power source. S Printer is mounted in the vehicle. The following tasks must be done.
Chapter 2 — Operation Installing Internal Battery The optional internal battery (sold separately — see “Inside Sales” in Chapter 1 for ordering information and part number) is primarily for portable printers; not wall mount printers. The battery can go in some fixed mount printers via a cable and a factory-installed adapter. The printer battery recharges automatically when the printer is connected to an external power source via power cable.
Chapter 2 — Operation Installing the Ribbon Cartridge Ensure there is a ribbon cartridge (sold separately — see “Inside Sales” in Chapter 1 for ordering information and part number) in the printer before you print and that the ribbon is fully seated (cartridge makes a distinct “snap” or “click”) with the visible portion of the ribbon straight and even. 1 Turn the ribbon advance knob (in the direction of the raised arrows) to remove any slack in the ribbon.
Chapter 2 — Operation Adjusting the Print Head Gap The head gap adjuster is near the printer mechanism on the side opposite the green thumb wheel. The print head adjuster has five notches between the print head and the platen for different paper thicknesses. Verify the thickness of the paper loaded into the printer. S If you are using single-sheet forms, set the head gap adjuster to the third notch away from the paper.
Chapter 2 — Operation Loading Paper Tray Note: Do not exceed the recommended amounts of paper quantity or thickness. When loading multiple-sheet paper, be sure to have the original faced up, with the leading edge towards the rear of the printer. Fixed Mount and Portable Printers 1 Unlatch and raise the printer mechanism. 2 Lower a stack of paper, with the original faced up, into the paper tray under the printer mechanism. S The fixed mount printer holds up to 200 3-ply forms (about 2” or 5 cm thick).
Chapter 2 — Operation Wall Mount Printer The wall mount printer can load paper from either an optional flat paper tray or an optional compact paper tray. Loading the Flat Paper Tray If you have a flat paper tray attached to the wall mount printer, hold a stack of paper, up to 2.5 inches (6 cm) thick, with the original facing you, and lay the stack flat into the tray. Pull the top form out to load into the printer.
Chapter 2 — Operation Loading Paper into Printer CAUTION: Follow these steps to load the paper into the printer, or paper jams may occur. Paper for the 6820 Printer has perforated strips that fit onto the pinfeed holder pins, guiding the paper into the printer. This paper is sold separately in 1-, 2-, or 3-ply forms. See “Inside Sales” in Chapter 1 for ordering information and part numbers. Positioning the Paper 1 Open the pinfeed holders outward.
Chapter 2 — Operation Adjusting the Pinfeed Holders Note: There are two pinfeed holders, one next to the green thumb wheel and one opposite the same wheel. Always loosen the pinfeed holder opposite the green thumb wheel. Note: Adjusting the pinfeed holder next to the green thumb wheel may cause information to print in the wrong place.
Chapter 2 — Operation Setting the Paper Do the following to feed the paper into the printer: 1 Press the FORM FEED button on the control panel to feed the paper into the printer. 2 Lower the paper bail. An empty printer autofeeds new paper approximately 0.1” (0.25 cm) beyond the top of the paper bail. Note: The ideal distance to feed paper beyond the paper bail may vary due to environmental conditions (such as humidity) and specific aspects of certain paper.
Chapter 2 — Operation Inserting Computer in Terminal Holder Note: When removing the computer, do not press the computer keys against the terminal slide retainer. Always store the computer in the terminal holder. The fixed mount or portable printers have terminal holder options for the 4000 Series, 61XX, 62XX, 600 Series, 700 Series, or CK60 Computer.
Chapter 2 — Operation Inserting a 61XX, a 600 Series, a 700 Series, or a CK60 Computer Do the following to insert a 61XX, 600 Series, 700 Series, or CK60 Computer into the terminal holder: 1 Insert the top of the computer into the terminal slide retainer. 2 Use the computer to push the terminal slide all the way in the direction shown. See part A in the following illustration. 3 Lower the connector end of the computer into the terminal holder. 4 Slide the computer to fully seat it in the docking connector.
3 Maintenance The printer lasts longer and performs better when it is operated correctly and kept clean.
Chapter 3 — Maintenance Operating Guidelines Do Ensure that the computer remains connected to the printer throughout printing or operation. Make sure the printer cover is closed (except during maintenance or when loading paper). Ensure there is paper properly installed in the paper tray or dashboard mount. Disconnect the printer power cable when jump-starting the vehicle.
Chapter 3 — Maintenance General Cleaning CAUTION: Do not use glass cleaners with ammonia. Permanent damage to the printer cover will occur if such glass cleaners are used. CAUTION: Do not use abrasives or solvents (or any product containing these substances) to clean any part of the unit. Permanent damage to the printer will occur if such substances are used. CAUTION: Never use ketonic solvents (acetone or ketone) or aromatic solvents (toluene or xylene) to clean any part of the printer.
Chapter 3 — Maintenance Cleaning the Inside CAUTION: Let the printer cool before you clean the inside of the printer, or you may burn your fingers. Open the printer cover and inspect the ribbon cartridge and all visible moving parts on the printer mechanism for signs of wear or damage. Pinfeed holder Thumb wheel (green) Paper bail Head gap adjuster Ribbon cartridge This illustration shows the visible moving parts of the printer mechanism.
Chapter 3 — Maintenance Removing Old Ribbon Cartridge Physically move the print head mechanism to an open area, then do the following to remove the old ribbon cartridge: 1 Squeeze the ribbon cartridge locking tab (on the side of the cartridge) against the ribbon cartridge. 2 Lift the ribbon cartridge to remove the ribbon from the print head. Ensure the ribbon does not catch. 3 Lift the ribbon cartridge out of the printer.
Chapter 3 — Maintenance Cleaning the Mask Spring Look at the mask spring behind the print head. If the mask spring needs to be cleaned, go on to the next page. If the mask spring appears to be in good condition, install a new ribbon cartridge as described on page 16. Mask spring Print head This shows the location of the mask spring.
Chapter 3 — Maintenance Do the following to clean the mask spring: 1 Unlatch the print head locking tabs to release the print head, lift the print head aside, then lift up the paper bail. Do not detach the print head unit. CAUTION: Never use a sharp object, such as pinchers, to clean between the print head and the platen (rubber roller). This can damage the mask spring and print head. 2 Remove the clear plastic paper guide that seats the mask spring, if necessary.
Chapter 3 — Maintenance Changing the Printer Settings Note: If your printer configuration matches either of the following conditions (manufacturing date or control program version #), then you may not be able to use your printer control panel to reconfigure the printer. For units built after March 15, 1999 (line 4 on your self-test report for the manufacturing date under the “MFG Date” header) or with control program versions greater than 1.
Chapter 3 — Maintenance Selecting the Bit Rate S If the PAPER OUT indicator is lit, the printer is set for “19.2K.” S If the same indicator stays dark, the printer is set for “9600 bps.” Press the FORM FEED button to toggle these bit rates. Adjusting the Zero Print Option S If the HEAD JAM indicator is lit, the zero print option is set for the zero with a slash (4) to appear in printouts.
Chapter 3 — Maintenance 34 6820 Series 80-Column Printer User’s Manual
4 Using the 6820 Printer Configuration Utility The IntermecR 6820 Printer Configuration Utility is run on a host computer to manipulate the configuration of a 6820 Printer flash memory. This chapter describes how to install and use the configuration utility. Before using the configuration utility, you must connect your host computer to your printer, go to page 37 for instructions.
Chapter 4 — Using the 6820 Printer Configuration Utility Font Modules Intermec Technologies provides the following font modules for your 6820 Printer: S NFT00000.MOD — Default International, 4820 compatible S NFT00437.MOD — IBM/Microsoft compatible Code Page 437 S NFT00932.MOD — JIS Japanese S NFT00936.MOD — GB2312 Chinese Simplified S NFT00949.MOD — KSC5601 Korean S NFT00950.MOD — Big 5 Traditional Chinese Note: See Appendix C, “Printer Font Test Jobs,” for sample print jobs.
Chapter 4 — Using the 6820 Printer Configuration Utility Connecting to the Printer Connect your printer to your desktop computer via a serial cable. The serial COM Port connector on either your Fixed Mount Printer or your Portable Printer is on your printer mechanism, the same side as the green thumb wheel. Printer mechanism (raised) COM Port connector Reset button Be sure to locate and disconnect the gray terminal holder ribbon cable connector from the floor of the printer cavity.
Chapter 4 — Using the 6820 Printer Configuration Utility Instructions for Windows 95 or Windows 98 These instructions apply to desktop computers running either Windows 95 or Windows 98 operating systems. Installation All files necessary to configure the 6820 Printer are located in the toolkit, including the Configuration Utility application program, RPGPCONF.EXE, and the initialization file, RPGPCONF.INI.
Chapter 4 — Using the 6820 Printer Configuration Utility has no fonts, the parameters are set to the default values, and there is no printer control program in memory. You should consider the working configuration as temporary and lost when you exit from the utility. The Configuration Utility’s main menu offers you various ways to manipulate the working configuration.
Chapter 4 — Using the 6820 Printer Configuration Utility Note that when the Main Menu is first displayed, the Save Printer Configuration options are grayed out, prohibiting selection of those options until a configuration is loaded or modified. Exit from the Configuration Utility Program If you click Exit, a message appears to prompt whether you want to exit. Click No to return to the Main Menu. Click Yes to exit the program.
Chapter 4 — Using the 6820 Printer Configuration Utility Canceling the Operation Click Cancel to return to the Main Menu without selecting a file to open. Selecting a File Name You can select the drive, directory, and file name with your pointing device, using standard MS Windows file selection methods. If you want to enter text for a file name, you can do this with the alpha keyboard, or use your host computer keyboard. Click Alpha to access the alpha keyboard described on page 52.
Chapter 4 — Using the 6820 Printer Configuration Utility However, if the working configuration is not replaced successfully with the configuration from the selected file, an error message is displayed informing you that it was not successful, as shown below. Click OK to return to the Main Menu without loading a file. Load Configuration from Printer This option, selected from the Main Menu, loads a configuration from the 6820 Printer.
Chapter 4 — Using the 6820 Printer Configuration Utility If you click No, an error message appears (as shown below) is displayed informing you that the configuration was not loaded. Click OK to return to the Main Menu without loading the printer’s configuration. Connection Successful If the connection to the printer is successful, then no user intervention is required throughout the remainder of this operation.
Chapter 4 — Using the 6820 Printer Configuration Utility Include Control Program is a switch that determines whether to include the printer control program when saving the working configuration to the printer. Click this box to change the setting. When checked, the control program is included the next time you save the printer configuration. Generally, you only need to update the control program as new versions become available. The control program is named NPFL6820.MOD.
Chapter 4 — Using the 6820 Printer Configuration Utility Deleting Font Files To avoid the problem of exceeding flash memory, you can delete fonts in the printer flash, from the Fonts Selected list. To do this, select the font names you want to delete in the Fonts Selected list, then click Erase to clear the names from the Fonts Selected list.
Chapter 4 — Using the 6820 Printer Configuration Utility Canceling the Operation Click Cancel to return to the Main Menu without making any changes. If you have not made any changes to the Fonts Selected list, you return to the Main Menu. However, if you have already made some changes to the Fonts Selected list, a confirmation message appears, similar to that shown below. Click OK to return to the Main Menu with changes made to the Fonts Selected list discarded.
Chapter 4 — Using the 6820 Printer Configuration Utility Note: If your version of the Configuration Utility has a 38.4K bit rate selection, ignore that selection. If selected, it defaults to 19.2K bps. On future releases, the 38.8K bit rate will not show on the display. Note: If your version of the Configuration Utility has an XON/XOFF selection, ignore that selection. If selected, it defaults to DTR. On future releases, the XON/XOFF protocol will not show on the display.
Chapter 4 — Using the 6820 Printer Configuration Utility Choosing File Name and Location on Disk You can select the drive, directory, and file name with your pointing device, using standard MS Windows file selection methods. If you want to enter text for a file name, you can do this with the alpha keyboard, or use your host computer keyboard. Click Alpha to access the alpha keyboard described on page 52.
Chapter 4 — Using the 6820 Printer Configuration Utility Save to Printer This option, selected from the Main Menu, allows you to send the working configuration to your 6820 Printer. When To Printer from the Main Menu is clicked, a warning message (as shown below) is displayed. This means that the working configuration is copied into flash memory, in your 6820 Printer, and overwrites the current configuration settings that are in your printer.
Chapter 4 — Using the 6820 Printer Configuration Utility Connection Successful If the connection is successful, the following screen is displayed, the Send to Printer function is initiated, and the printer’s configuration is updated to match the working configuration. This screen displays the progress made while updating the printer’s configuration. Upon completion of this operation, the Total Transfer bar reaches 100%, and you return to the Main Menu.
Chapter 4 — Using the 6820 Printer Configuration Utility If you click OK, and if the default configuration file is not successfully loaded into the working configuration (such as an illegal directory), then the following error message appears. Click OK to return to the Main Menu without loading a file. If the default configuration file is successfully loaded into the working configuration, a message, as shown below, is displayed. Click OK to continue with the Restore Defaults to Printer operation.
Chapter 4 — Using the 6820 Printer Configuration Utility Connection Successful If the operation was successful, your 6820 Printer is now set to the default configuration in flash memory, and you are returned to the Main Menu.
Chapter 4 — Using the 6820 Printer Configuration Utility Instructions for Windows 2000 or Windows XP These instructions apply to desktop computers running either Windows 2000 or Windows XP operating systems. Installation All files necessary to configure the 6820 Printer are located on the CD for the 6820TKCD toolkit, including the 6820 Printer Configuration Utility application program, PCONFIGAPP.EXE.
Chapter 4 — Using the 6820 Printer Configuration Utility 4 If you wish to change the default location of this installation, click Browse to change the destination. If this installation is for anyone who uses this desktop computer, select Everyone near the bottom of this screen. Click Next to continue. If you wish to know the amount of space required for the configuration utility, click Disk Cost for the following screen. Click OK to close and return to the installation screens.
Chapter 4 — Using the 6820 Printer Configuration Utility 5 Click Next to verify this installation, click Back to adjust the information in the previous screen, or click Cancel to exit this installation. 6 A progress screen, followed by an Installation Complete screen finishes this installation. Click Close to exit the installation.
Chapter 4 — Using the 6820 Printer Configuration Utility If the default location was not changed in step 4 on the previous page, the “Program Files\Intermec\6820 Printer Configuration Utility” subdirectory is created. The Configuration Utility application program and applicable DLL files are extracted to this subdirectory.
Chapter 4 — Using the 6820 Printer Configuration Utility COM Port This utility is flexible in which COM Port to use to communicate with your printer. If COM Port 1 is not available or is in use by another application, select another COM Port with which to connect to your printer. Establishing a Communication with the Printer Click either the Get 6820 Configuration or the Set 6820 Configuration button to open communications with the printer. 1 The “Opening COM Port x to printer . . .
Chapter 4 — Using the 6820 Printer Configuration Utility Get 6820 Configuration To view the settings on your 6820 Printer, do the following: 1 Click Get 6820 Configuration to initiate communication. 2 The “Getting printer parameters . . . ” message appears in the text box. 3 When finished retrieving information from the printer, the “Getting printer parameters . . . Done” message replaces the message described in step 2.
Chapter 4 — Using the 6820 Printer Configuration Utility Fonts and Control Click Fonts and Control from the 6820 Configuration Utility to update the fonts stored in your printer or to update the printer control program. The Fonts Available for Update list shows font files that are available. The Fonts Selected for Update list show fonts that are to go to the printer.
Chapter 4 — Using the 6820 Printer Configuration Utility Copying Font Files To select font files, highlight the font files in the Fonts Available for Update list. You can highlight several files at one time. Then click the right arrow pointing to the Fonts Selected for Update list to copy the selected font files to this list. Below is a sample screen. If you select enough fonts that go over the space allowed, an error message will appear.
Chapter 4 — Using the 6820 Printer Configuration Utility Click Update Printer to update the fonts in the printer with those in the Fonts Selected for Update list. The Update progress: bar indicates the progress as the control program or fonts are written to the printer. S The Include program control update box determines whether to include the printer control program when updating the printer.
Chapter 4 — Using the 6820 Printer Configuration Utility Timeout Error The timeout error may occur due to either of these situations: S The printer was not reset in the time allowed. S The COM port exists on the desktop computer but nothing is connected to the port. Error Message: Unable to open COM port x to printer. Printer not reset within the time allowed or printer not connected to COM port x. Port Not Found Error The COM port does not exist.
5 Control Code Definitions This chapter contains a set of control code definitions and specifications for page layout for the 6820 Printer. These control code definitions are organized by categories of functions. To locate control codes easily, several methods have been provided: S Alphabetically organized (complete list)— refer to the Control Codes & Escape Sequences Index table in Appendix B, “Cross-Reference Tables.” Locate the index for the control code, and turn directly to that page.
Chapter 5 — Control Code Definitions Control Code Definitions Buffers I/O Buffer All characters and control codes received by the printer are stored in this buffer. Characters and controls codes are read from this buffer and acted upon to form the print buffer. Characters are removed from the I/O buffer as they are processed. Print (image) Buffer All characters go through this buffer on their way to the printed page.
Chapter 5 — Control Code Definitions Beeper The printer’s sounding device produces a beep sound for approximately 1/10 of a second. Format Decimal Hex ASCII 7 07 BEL Cancel Line All of the characters currently in the print buffer are discarded. Current print position is set to left margin. Text already printed cannot be canceled.
Chapter 5 — Control Code Definitions Select Half-Speed Printing Half-speed mode is turned on to provide quiet printing, and more accurate print positioning during text mode printing. Format Decimal Hex ASCII 27 115 1* 1B 73 01* ESC “s” 1* Cancel Half-Speed Printing Half-speed mode is turned off (factory default), and continues with normal speed printing.
Chapter 5 — Control Code Definitions Perform n/216-inch Reverse Line Feed An immediate reverse line feed of n/216 of an inch is produced. This does not affect subsequent line feeds. Range of n is 0–255.
Chapter 5 — Control Code Definitions Set Print Position (relative) The print head is moved to a horizontal position on the paper, relative to the current print head position. The distance specified is in dots. To determine n1 and n2, first calculate the displacement required in 1/120ths of an inch. If the displacement is to the left, subtract it from 65536. The values for n1 and n2 determine the distance, as follows: number of dots = n1 + (n2 * 256) Maximum displacement is ±960.
Chapter 5 — Control Code Definitions Select Unidirectional (one line) Printing Unidirectional printing is turned on, for the current line only. The contents of the print buffer is printed, and cleared, before setting this mode. This allows more accurate print positioning during text mode printing, for the current line.
Chapter 5 — Control Code Definitions Line Spacing These functions set the amount of space from one line to the next, for line feeds. The factory default is 1/6 inch (6 lines per inch). The Page Length, Vertical Tab, and Skip Over Perforation functions are also dependent upon this function. Select 1/8-inch Line Spacing Line spacing is set to 1/8 of an inch (8 lines per inch), for subsequent lines.
Chapter 5 — Control Code Definitions Set Margins Margin settings define the horizontal print area on the page. The minimum space between margins is the width of one double-wide pica character. Set Right Margin All text in the print buffer is cleared, then the right margin is set to n columns, using the current character pitch. This is the number of the characters from column 1 (at the left edge of the paper) to the last column before the right margin (factory default = 80).
Chapter 5 — Control Code Definitions Set Skip Over Perforation This function is valid for continuous paper only. The number of lines to skip between the last printed line on the page and the first printed line on the next page is set. If the value specified for this function is greater than the page length, it is ignored. This function is canceled by the use of one of the Set Page Length functions (factory default = disabled).
Chapter 5 — Control Code Definitions Cancel Condensed Mode (compressed) This function cancels the compressed mode, enabled by Select Compressed Mode, SI or ESC SI (1). Note that this function is not supported in DBCS. Format Decimal Hex ASCII 27 18 1B 12 ESC DC2 18 12 DC2 Select Double-Strike Mode Double-strike printing is enabled, until Cancel Double-Strike Mode is encountered. Factory default disables double-strike.
Chapter 5 — Control Code Definitions Cancel Double-Wide (expanded) Print (one-line-only) Double-Wide (expanded) print mode is canceled for the current line only. Modes set previously return on subsequent lines. However, it does not cancel expanded mode set by Select Double-Wide (expanded) Mode, ESC “W” (1) or Master Select, ESC “!”. Note that this function is not supported in DBCS.
Chapter 5 — Control Code Definitions Cancel Emphasized Mode The effect of the Select Emphasized Mode is canceled. Note that this function is not supported in DBCS. Format Decimal Hex ASCII 27 70 1B 46 ESC “F” Define Intercharacter Space This function defines the amount of space to the right of each character, in addition to the space allowed in the character design. The variable n represents the number of units of space, with each unit equal to 1/120 of an inch.
Chapter 5 — Control Code Definitions Valid combinations of the values in the following table include any combinations except that Pica cannot combine with Elite. An example of combining values: Pica Compressed Italic Underlined, by adding values (00h + 04h + 40h + 80h), which results in C4h for the value of n.
Chapter 5 — Control Code Definitions Select Superscript Mode All subsequent characters are printed approximately 2/3 the normal height in the upper part of the character space, until Cancel Subscript/Superscript is encountered. Note that this function is not supported in DBCS.
Chapter 5 — Control Code Definitions Tabs and Tab Setting Functions Horizontal Tabs This set of functions deals with horizontal tabs: set tabs, tab to next tab stop, clear tabs, and set tab increments. S Tab settings are not affected by subsequent changes in pitch. S Tabs may range up to maximum width for character and printer size. S All previous tab stops are cleared when new tab stops are set. Also, if the left margin is changed after the horizontal tabs are set, then all tab stops are cleared.
Chapter 5 — Control Code Definitions Vertical Tabs This set of functions deals with vertical tabs: set tabs, tab to next tab stop, clear tabs, set tab increments, set tabs in channels, and select a tab channel. S Tab positions are line numbers, counting from the Top of Form. S All tabs set beyond the page length are stored, but are not used. S Any tab set within the SOP range (Skip Over Perforation), during the time SOP is active, are stored but not used until SOP is canceled.
Chapter 5 — Control Code Definitions Clear Vertical Tabs All vertical tab stops are cleared. It is merely a variant behavior of the Set Vertical Tabs function, where the NUL acts as an early terminating character, since the function normally clears the existing tabs before setting any new tabs.
Chapter 5 — Control Code Definitions Character Sets and User-Defined Functions Different character sets may be installed in the 6820 Printer. In some cases more than one character set may be present at one time, depending on the amount of available font memory. The 6820 Printer reserves 438K of memory for installable fonts in FLASH memory. You can install these character sets using NPCP or the flash configuration utility available in the 6820 Tool Kit.
Chapter 5 — Control Code Definitions Multi-Byte Character Sets DBCS and SBCS can mix when printing a report. This mixture is referred to as a Multi-Byte Character Set (MBCS). When a DBCS is selected, the characters from the SBCS codepage currently selected are used for rendering character codes and control codes from 0 to 127. Codes above 127 (that fall within the range of lead-in bytes for the selected character set) treat the byte that follows as a trailing byte for that character set.
Chapter 5 — Control Code Definitions International Character Sets Country Country Number 35 36 64 91 92 93 94 96 123 124 125 126 USA 0 # $ @ [ \ ] ^ ‘ { | } ~ France 1 # $ à º ç § ^ ‘ é ù è ¨ Germany 2 # $ § Ä Ö Ü ^ ‘ ä ö ü β England (UK) 3 £ $ @ [ \ ] ^ ‘ { | } ~ Denmark 1 4 # $ @ Æ Ø Å ^ ‘ æ ø å ~ Sweden 5 # ¤ É Ä Ö Å Ü é ä Ö å ü Italy 6 # $ @ º \ é ^ ù à è ì Spain 1 7 P $ @ ¡ Ñ ¿ ^ ‘
Chapter 5 — Control Code Definitions Greek Character Sets Dec Hex Chr Dec Hex Chr Dec Hex Chr 97 61 A 105 69 I 113 71 P 98 62 B 106 6a K 114 72 Σ 99 63 Γ 107 6b Λ 115 73 T 100 64 ∆ 108 6c M 116 74 Y 101 65 E 109 6d N 117 75 Φ 102 66 Z 110 6e Ξ 118 76 X 103 67 H 111 6f O 119 77 Ψ 104 68 θ 112 70 Π 120 78 Ω Note: See Appendix C, “Printer Font Test Jobs,” for sample print jobs.
Chapter 5 — Control Code Definitions Define User-Defined Characters Characters are redefined by the user in the currently selected mode. However, they can only be used in draft mode. Note that this function is only useful with the default SBCS character set. Format Decimal Hex ASCII 27 38 0 k1 k2 s1 d1 ... d11 1B 26 00 k1 k2 s1 d1 ... d11 ESC “&” NUL k1 k2 s1 d1 ...
Chapter 5 — Control Code Definitions Select Default Character Set If the Select User-Defined Set function was previously set, this function switches back to the default character set. Note this function is only useful with the default SBCS character set. Format Decimal Hex ASCII 27 37 0 1B 25 00 ESC “%” (0) Enable Printing of Codes 128-255 All codes (128–255) are treated as printable characters, rather than control codes, with this function.
Chapter 5 — Control Code Definitions Expand Printable Code Area This function allows certain ASCII codes (00h to 1Fh) and codes (80h to 9Fh) to be printable when the variable n is set to the value of 1. This allows the use of these codes for user-defined characters. If n = 0, the function returns these two ranges of characters to non-printable control codes. A user-defined character set must be selected by ESC “%” (1), the Enable Printing of Codes 128-255 function, before these codes can print.
Chapter 5 — Control Code Definitions For character values from 32 to 126 (20h–7Eh): S When the default SBCS codepage is selected, the selected international character set is printed. S When other SBCS codepages are selected, the international character set selection is not in effect. For the character value 127 (7Fh): S When the default SBCS codepage is selected, a space is printed S When other SBCS codepages are selected, the character associated with the codepage is printed.
Chapter 5 — Control Code Definitions For the character value 127 (7Fh): S When the default SBCS codepage is selected, a space is printed S When other SBCS codepages are selected, the character graphics symbol is printed. For character values from 128 to 255 (80h–FFh): S When the default SBCS codepage is selected, the FX-86e Epson Character Graphics set is printed. S When other SBCS codepages are selected, the corresponding character is printed.
Chapter 5 — Control Code Definitions Graphics Modes Mode m Dots per Inch / Dots per 8” Line Single-density 0 60 dots per inch, 480 dots per 8 inch line Low Speed Double-density 1 120 dots per inch, 960 dots per 8” line High Speed Double-density see note 2 120 dots per inch, 920 dots per 8” line Low-Speed Quadruple-density see note 3 240 dots per inch, 1920 dots per 8” line CRT I 4 60 dots per inch, 480 dots per 8” line Single-Density Plotter 5 72 dots per inch, 576 dots per 8” line CRT I
Chapter 5 — Control Code Definitions Select High-Speed Double Density Graphics Mode This 8-pin graphics mode produces the same density as the Low-Speed Double Density mode, however, the speed is doubled. Calculating the parameters, n1 and n2, is described on page 89. Format Decimal Hex ASCII 27 89 n1 n2 1B 59 n1 n2 ESC “Y” n1 n2 The resolution is still 120 dots per inch. Each 8-inch line can accommodate 960 columns of graphic dots.
Chapter 5 — Control Code Definitions Select 9-Pin Single Density Graphics Mode Single density, 9-pin graphics mode is enabled. Calculating the parameters, n1 and n2, is described previously under Nine-Pin Graphics Modes. Format Decimal Hex ASCII 27 94 0 n1 n2 1B 5E 00 n1 n2 ESC “^” (0) n1 n2 The resolution is 60 dots per inch. Each 8-inch line can accommodate 480 columns of graphic dots. A graphic string that exceeds the length of the print line is discarded.
Chapter 5 — Control Code Definitions Page Layout for Fanfold Paper Printable Area The following illustration shows the printable area of the lower section of a page of fanfold paper and the upper section of the next page. The Assured Print Area is the best overall area in which to use for printing: Assured Print Area (area 2) 0.75 inch (or more) 55 lines max. (at 1/6” line spacing) Paper width Assured Print Area 8 inches Max. (area 2) 0.75 inch (or more) Paper End Detection Position Abcdef...
Chapter 5 — Control Code Definitions However, consider the following: S The top and bottom margins are represented by Area 1, as shown in the previous illustration. The top margin is defined as the distance between the top edge of the paper and the first row of printed characters. The bottom margin is defined as the distance between the last row of printed characters and the bottom edge of the paper.
6 Bluetooth Adapter This chapter provides general information and configuration information about the Bluetooth adapter that you may have upgraded to for your 6820 Printer.
Chapter 6 — Bluetooth Adapter About the Bluetooth Adapter The Bluetooth adapter connects to an internal serial port of the 6820 Printer, providing serial print data over a transparent Bluetooth link, running a Serial Port Profile (SPP). Once your 6820 Printer is upgraded to Bluetooth with this adapter, the 6820 Printer no longer supports NPCP (NorandR Portable Communications Protocol), and instead prints using the Epson DTR mode.
Chapter 6 — Bluetooth Adapter Bluetooth Adapter Indicators The interfaces on the Bluetooth adapter that allow for the different modes are detailed below: 700 Series or CK60 Handheld Computer to 6820 Pass Through Note: Pass through printing requires shutting down the Bluetooth portion of the adapter. To reenable Bluetooth functionality after you finish pass through printing, press a button on the control panel to wake the printer.
Chapter 6 — Bluetooth Adapter Bluetooth Adapter Power Management Flow Bluetooth Power Management Flow Diagram Radio Power On/Off Mechanism Note: The shutdown timer configuration is addressed in Appendix A, “Bluetooth Configuration Commands.” As stated earlier, the Bluetooth adapter, including the Bluetooth radio shuts down after a configurable time (default is two hours). To wake the Bluetooth adapter, the 6820 Printer is powered on by any button push on the printer control panel.
Chapter 6 — Bluetooth Adapter Security The adapter complies with Bluetooth 1.1 specification, including bonding for authentication and enabling encryption.
Chapter 6 — Bluetooth Adapter Remote Configuration You can query the following items: S Discoverable State [Get/Set] S Connectable State [Get/Set] S Bondable State [Get/Set] (Authentication) S Encryption State [Get/Set] S Device Name [Get/Set] S Device Address[Get] S Class of Device[Get/Set] S Service Name [Get/Set] S Bluetooth Profile [Get] S Bluetooth Passkey [Set] (Get the fact that it is set) S Radio Shutdown Timeout Bluetooth Performance S Range — Operating range is expected to range from a minimum s
Chapter 6 — Bluetooth Adapter Diagnostics Capabilities Radio Self Test The Bluetooth radio settings are available to a user. The 6820 Bluetooth adapter sends a print out of Bluetooth information to the printer upon receiving a message from a 700 Series or CK60 Handheld Computer in a terminal holder. The self-test appears like the following.
Chapter 6 — Bluetooth Adapter Applications A 6820 Bluetooth Information application that prints the Bluetooth selftest information on the 6820 Printer can be installed on your 700 Series or CK60 Handheld Computer. Do the following to use this application: 1 Insert the 700 Series or CK60 Handheld Computer in the terminal holder on the 6820 Printer. 2 From the 700 Series or CK60 Handheld Computer, tap Start > Programs > the 6820 BT Information icon.
Chapter 6 — Bluetooth Adapter System Qualification Operation Resilience Normal operation of the Bluetooth system is available in environments with radio backbones, including 802.11b, Spectrum 24, and OpenAir technologies. Environmental Specifications Temperature The device must operate from -20°C to +60°C, and must be capable of non-operating storage from -30°C to +70°C.
Chapter 6 — Bluetooth Adapter Safety/Regulatory/Agency Requirements The Bluetooth adaptor within the 6820 Printer, including all options, must meet these electrical safety requirements for Information Technology Equipment. The test configuration must include a portable computer connected to the 6820 Printer, continuously printing the letter “H”. At least 6dB of margin below the relevant limits must be demonstrated. Product Safety UL Listed per UL 1950 / UL 60950 (Printer and AC power supply) CSA C22.
Chapter 6 — Bluetooth Adapter Default Configuration Bluetooth Authentication Off Discoverable True Connectable True Class of Device 0x040680 Service Name Wireless Printer Device Name 6820-DDEEFF Baud Rate 19,200 Data Bits 8 Stop Bits 1 Parity None Handshaking Hardware Radio Shutdown Timeout 120 Minutes 6820 Series 80-Column Printer User’s Manual 105
Chapter 6 — Bluetooth Adapter 106 6820 Series 80-Column Printer User’s Manual
7 Troubleshooting and Diagnostics This chapter helps you correct printing problems that may occur. If you experience a printing problem, you can perform several tests to find and possibly cure the problem. This chapter also contains troubleshooting strategies for the 6820 Printer, and a detailed listing of the Diagnostics Information table.
Chapter 7 — Troubleshooting and Diagnostics Checking the Power Source Press any key on the printer control panel. If there is power, the power indicator (green LED) turns on and the print head moves to its starting position. If the printer emits beeps and any of the other indicators light up or flash, observe the number of beeps and indicator flashes and refer to the Printer Failure Indicators table on page 119.
Chapter 7 — Troubleshooting and Diagnostics Printer Mechanism Alignment If head jams are occurring, the alignment of the printer mechanism may need correction. Open the printer top cover, then install a ribbon cartridge (see page 16) and position the print head to the far left toward the green thumb wheel. Observe the area between the print head and the printer cavity (circled in the following illustration).
Chapter 7 — Troubleshooting and Diagnostics 4 Hold the printer mechanism in this position and securely tighten the screws in the sequence shown. 3 Top Left 1 Top Right Push mechanism to the back 2 Bottom Left 4 Bottom Right Push mechanism to the right. The four position screws that hold down the printer mechanism are shown in this illustration. Be sure to do the screws in the order given. The position of the print head should NOT touch the pivot frame or press nut.
Chapter 7 — Troubleshooting and Diagnostics Communications Pin-Out Configurations Below are common cable configurations between a mobile computer or a dock and the printer: Mobile Computer Signal Name Pin # Chassis Ground Charge Input SG (Signal Ground) DSR (Data Set Ready) DTR (Data Terminal Ready) CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) Dock_A/B_SW shell 8 9 7 2 6 3 5 4 NC 8 15 1 9 15-Pin DSUB Male Pin # shield 1 9 7 6 20 5 4 3 2 12 Wall Mount Printer or
Chapter 7 — Troubleshooting and Diagnostics Wall Mount Printer PC Signal Name Pin # Pin # Signal Name DTR (Data Terminal Ready)* RC (Receive Carrier) TC (Transmit Carrier) DCD (Data Carrier Detect) SG (Signal Ground) DSR (Data Set Ready)* CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) 20 17 15 8 7 6 5 4 3 2 20 17 15 8 7 6 5 4 3 2 NC (No Connection) NC NC NC GND DTR RTS CTS TXD RXD * Signals are not available on the 6100 Dock 1 14 13 25 1 14 25 13 25-Pin DSU
Chapter 7 — Troubleshooting and Diagnostics PC Printer Signal Name Pin # Pin # Signal Name TXD (Transmit Data) RXD (Receive Data) RTS (Ready To Send) CTS (Clear To Send) DSR (Data Set Ready) SG (Signal Ground) 3 2 7 8 6 5 4 5 3 6 7 9 RCT TXD CTS RTS DTR (Data Terminal Ready) GND Chassis Ground shield shell shell ...............
Chapter 7 — Troubleshooting and Diagnostics Dock Printer w/ 6210 Terminal Holder Signal Name Pin # TXD (Transmit Data) DTR (Data Terminal Ready) RTS (Ready To Send) RXD (Receive Data) CTS (Clear To Send) DSR (Data Set Ready)* SG (Signal Ground) 2 20 4 3 5 6 7 open Pin # Signal Name 4 2 3 5 6 7 9 shield RXD NC (No Connection CTS TXD RTS DTR GND shell * Signal is not available on the 6100 Dock 13 25 8 15 1 9 14 1 25-Pin DSUB Male 15-Pin DSUB Female 25-Pin to 15-Pin Cable P/N: 226-162-XXX
Chapter 7 — Troubleshooting and Diagnostics PC Printer Pin # 7 5 3 2 8 5 9 6 1 Pin # 6 5 3 2 1 1 9-Pin DSUB Male 6 RJ-11 Jack Data Communications Cable P/N: 226-270-XXX 6820 Series 80-Column Printer User’s Manual 115
Chapter 7 — Troubleshooting and Diagnostics The printer has a 25-pin connector with the following pinout designations and signal mnemonics: Printer Communications Connector Pin-Outs 15-Pin D-Sub 25-Pin D-Sub Signal Name Type I/O Description 1 NC NC ––– ––– NC (No Connection) 2 20 NC ––– ––– NC 3 4 CTS (Clear To Send) RS-232 IN Wake up 4 2 RXD (Receive Data) RS-232 IN Printer’s RxD 5 3 TXD (Transmit Data) RS-232 OUT Printer’s TxD 6 5 RTS (Ready To Send) RS-232 OUT Ir
Chapter 7 — Troubleshooting and Diagnostics Troubleshooting The printing system is composed of four basic components: Printer, Computer, Power Source, and Communications. Any one of these components can prevent the printer from functioning properly. Verifying the Printer Components Power Source Verification Start by verifying that power is available at the printer. Visually inspect the control panel to verify that the power indicator (Green LED) is lit.
Chapter 7 — Troubleshooting and Diagnostics Communications / Host Computer Verification Use the self-test report to verify that the communications protocol options, selected at the printer, match those expected by the host. If they do not match the expected results, reconfigure the printer using the control panel configuration modes described below in the Configuration part of this chapter. If the protocol options match, then the communications cable may be defective.
Chapter 7 — Troubleshooting and Diagnostics For a listing of run-time errors, refer to the following table.
Chapter 7 — Troubleshooting and Diagnostics During the course of POST, the other LEDs light to indicate progress throughout the tests. If a POST failure is detected, the printer emits one of the following printer LED error codes and beep sequences.
Chapter 7 — Troubleshooting and Diagnostics EEPROM Configuration Errors Errors related to an invalid configuration block (diagnostic block) produce 13 beeps once, and then the printer suspends. It continues to produce this symptom, until the configuration block error is corrected. No LEDs light. This error may be caused by a flash write error or merely lack of proper printer configuration.
Chapter 7 — Troubleshooting and Diagnostics Detailed Printer Self-Test Self-test is user-selectable, verifies printer functions, and provides reporting of printer diagnostics. It performs a series of internal diagnostics and prints the results. When self-test begins, the beeper sounds for half a second and all LEDs turn on for half a second.
Chapter 7 — Troubleshooting and Diagnostics First Page of Self-Test The self-test report is divided into sections. Refer to pages 124 and 125 for a sample printout. The printer model number is given on line 1 (first line). This identifies the printer type used, in this case the 6820. The 8-digit serial number of the printer is listed on line 4 under the “Serial#” heading on line 3. The serial number is also on the inside of the printer.
Chapter 7 — Troubleshooting and Diagnostics (continued) “Error Log” information appears on lines 38–43. This information is cleared after every self-test. This information is very helpful in determining problems.
Chapter 7 — Troubleshooting and Diagnostics 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 A2D History Curr Low High Min Max Error Page Count 24v: 024.00 023.21 023.91 023.21 024.51 027.21 00401 00021 12v: 012.55 010.91 013.51 010.90 014.50 8.
Chapter 7 — Troubleshooting and Diagnostics Miscellaneous Troubleshooting Tips The following table lists actual printing problems, possible causes, and actions you should take to correct a problem. Possible Printer Problems Symptom Test or Cause Solution Printer does not communicate with the mobile computer. S Incorrect protocol selection. Check lines 17 and 18 on the self-test report for correct bit rate and protocol selection. Change protocol settings through configuration process.
Chapter 7 — Troubleshooting and Diagnostics Possible Printer Problems (continued) Symptom Test or Cause Solution No paper feed (paper jam or head jam) Test: Pull paper toward roller. Cause: If paper is resistant: S Paper tray too full S S Torn paper perforation Paper wrinkled, creased, moist, or perforations missing S White ribbon cables obstructing paper S Head Jams due to carriage alignment. Check line 29 on self-test report, under “Position” header, for value.
Chapter 7 — Troubleshooting and Diagnostics Compatibility Issues Use the following information to determine some compatibility issues that come up relative to the 6820 Printer: Compatibility Issues and Conclusions Issue Conclusion Does 4820 Ribbon work with 6820 Printers? Yes. Do 4820 Applications work with 6820 Printers? Yes. Applications that work on the 4820 Printer also work on the 6820 Printer.
Chapter 7 — Troubleshooting and Diagnostics Accessing Diagnostic Information The amount of Flash memory reserved for nonvolatile diagnostic memory is 2K bytes. Printer self-test prints most of the information contained in the Diagnostic Memory for remote and end-user diagnostic access. Diagnostic Information Field ID Length Description Stored as Total Length 01 4 Serial # 7 digit BCD set at MFG 39 bytes 3 Date of Manufacture.
Chapter 7 — Troubleshooting and Diagnostics Diagnostic Information (continued) Field ID Length Description Stored as Total Length 30 2 Temperature, minimum and maximum over last 50 reports. Set A2D value. 2 bytes 11 bytes 2 Temperature, minimum and maximum over printer life. Set A2D value. 2 bytes 1 Temperature error. Last A2D conversion below -10 or above +60 Celsius recorded. 1 byte 2 Page number at last temperature error. 2 bytes 2 Total number of temperature errors.
Chapter 7 — Troubleshooting and Diagnostics Diagnostic Information (continued) Field ID Length Description Stored as Total Length 50 2 NPCP NDM (normal disconnect mode) error count. Increments when normal disconnect mode entered. 2 bytes 20 bytes 2 NPCP address error count. Increments when invalid print- 2 bytes er address received. 2 NPCP length parity error count. Increments when parity of length field in frame incorrect. 2 bytes 2 NPCP IFTS (invalid frame this state) error count.
Chapter 7 — Troubleshooting and Diagnostics Diagnostic Information (continued) Field ID Length Description Stored as Total Length 70 1 Zero font selection for codepage 437 0 = Ø; 1 = 0 1 byte 6 bytes 1 Autofeed configuration 0 = CR; 1 = LF+CR 1 bit 1 Protocol Selection: 00h = NPCP 20h = DTR No Parity 21h = DTR ODD Parity 22h = DTR EVEN Parity (all other values reserved) 1 Bit Rate 0 = 9600; 132 1 = 19.
A Bluetooth Configuration Commands Configuration of the Bluetooth radio and software is accomplished using the Bluetooth Configuration Commands listed in this appendix.
Appendix A — Bluetooth Configuration Commands Notation Numbers are in decimal except: S Numbers with an “h” suffix are in hexadecimal. S Numbers with a “0x” prefix are in hexadecimal. S Numbers with a “b” suffix are in binary. Command All printable characters can be entered directly via the keyboard. Any nonprintable characters are entered in binary data format. Binary data format is any non seven-bit ASCII data to transmit to the module is encoded in the Internet percent notation.
Appendix A — Bluetooth Configuration Commands Commands that return payload data use the format: is one character from the set: [a-z] is one character for the set: [0-9] is variable in length. is the command terminator. The command character is the “lower case” version of the local host command.
Appendix A — Bluetooth Configuration Commands Command and Control Modes Note that these commands are only available over the serial link, not over the air and are not available when the device is in the Bluetooth Link Active state.
Appendix A — Bluetooth Configuration Commands Set Local Bluetooth Device Name Command F0 Definition “Device Name” — String up to 254 bytes long Default “6820–DDEEFF“ where DDEEFF is from the Bluetooth device address (AABBCCDDEEFF) Example “F01Len’s 100%25 serial module“ This sets the name to “Len’s 100% serial module” Set Class of Device/Service Field Command S1< Class of Device/Service field > Description The Class of Device/Service (CoD) field is a 24-bit field de
Appendix A — Bluetooth Configuration Commands Specify Page Scan Timing Command C1, Description Sets the Page Scan timing parameters Default 4096,18 Example “C11024,512” Note: To enable scanning, the values for Interval and Window must be in the range of 18 to 4096. The Window value must be less than the Interval value. Both values must be zero to disable scanning. Note: Page scan timing is described in the Bluetooth V1.
Appendix A — Bluetooth Configuration Commands Manage Security Modes This command controls the security access mode and device pairing. The modes available are: L0 Disable encryption, authentication and exclusion L1 Enable authentication L2 Enable encryption and authentication L3 Enable encryption, authentication and exclusive Mode L0 allows any remote device to connect. Mode L1 require the remote device to be authenticated by a PIN request.
Appendix A — Bluetooth Configuration Commands Read Local Device Address Command V1 Description Displays the local device address Returns “v1%xx%xx%xx%xx%xx%xx” Note: This command responds with the requested data only not the •ACK• Example: Sent: “V1“ Received: ”v1%00%2C%C6%03%45%39” Set Shutdown Timing Command T0 Description “Time” – Integer value - 0 implies never expire the timer Range 0–270 minutes Default 120 Example “T0120“ This sets the shutdow
B Cross-Reference Tables A set of cross-reference tables are provided to assist you in locating control codes and escape sequences. The default settings are also included.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences The following table contains a complete alphabetized list of control codes, including single character control codes and escape sequences, as an aid to locating the control codes defined in Chapter 5, “Control Code Definitions.” For detailed definitions of these control codes, refer to the pages shown in the Page column of this table.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page Code Cancel Printing of Codes 128-255 Char. Sets, User Defined 86 Codepage Selection Char. Sets, User Defined 82 Enable Printing of Codes 128-255 Char. Sets, User Defined 86 Expand Printable Code Area Char. Sets, User Defined 87 Cancel Condensed Mode Char. Style & Text Mode 73 Select Condensed Mode Char. Style & Text Mode 72 Char. Sets, User Defined 84 Char.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page G General Printer Control Functions General Printer Control 64 Disable Printing of Character Graphics Char.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page Line Spacing: Select 1/6 inch Line Spacing Page Formatting 70 Select 1/8 inch Line Spacing Page Formatting 70 Select 7/72 inch Line Spacing Page Formatting 70 Select n/72 inch Line Spacing Page Formatting 70 Select n/216 inch Line Spacing Page Formatting 70 Set Left Margin Page Formatting 71 Set Right Margin Page Formatting 71 Master Select Char.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page O One Line Only: Cancel Double Wide Mode (one line only) Char. Style & Text Mode 74 Select Double Wide Mode (one line only) Char.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page S Single Byte Character Sets Char. Sets, User Defined 81 Cancel Skip Over Perforation Page Formatting 72 Set Skip Over Perforation Page Formatting 72 General Printer Control 66 Define Intercharacter Space Char.
Appendix B — Cross-Reference Tables Control Codes and Escape Sequences Index (continued) Description Category Page Unidirectional: Cancel Unidirectional Printing General Printer Control 68 Select Unidirectional Printing General Printer Control 68 Select Unidirectional Printing (one-line-only) General Printer Control 69 User Defined Characters: 84 Cancel Printing of Codes 128-255 Char. Sets, User Defined 86 Copy ROM to RAM Char. Sets, User Defined 84 Define User-Defined Characters Char.
Appendix B — Cross-Reference Tables Single Character Control Code Definitions This table contains control codes between 00h and 7Fh, and provides definitions for the ASCII symbols as used in the table on the next page and in format definitions in Chapter 2, “Control Code Definitions.” Dec Hex ASCII Description 0 00 NUL Used as a terminator for several escape sequences.
Appendix B — Cross-Reference Tables Escape Sequence Quick Reference The following table is a quick reference between the escape sequences listed in ascending order, according to numeric values. For detailed definitions, see Chapter 2, “Control Code Definitions.
Appendix B — Cross-Reference Tables Decimal (continued) Description ESC “D” NUL Clear Horizontal Tabs ESC “D” n1 n2 ...
Appendix B — Cross-Reference Tables Factory-Installed Printer Defaults Function Default Value Carriage position At left margin Character set Normal (not user defined) Codepage 0 Codes 128-255 Disabled Condensed (compressed) Disabled Double-Strike Disabled Double-Wide Disabled Emphasized Disabled Graphics mode Not selected Half-speed printing Disabled Intercharacter space Zero (0) International character sets Disabled Italic Disabled Justification Left justification Keyboard, p
Appendix B — Cross-Reference Tables The settings in the previous table are installed in the printer at the factory. To restore the printer to these defaults, see page 10 for instructions. The default settings listed below can be restored to the printer, as described in Chapter 4, “Using the Configuration Utility.
Appendix B — Cross-Reference Tables 154 6820 Series 80-Column Printer User’s Manual
C Printer Font Test Jobs For each of our 6820 Fonts, Intermec Systems test department has a special test print job. This appendix contains a sample print job from each font available on your 6820 Printer. You can perform these tests yourselves. Load the font of choice from the Toolkit CD into flash memory. After downloading the desired font, use any of the sample print jobs to reveal the character locations within the printer memory.
Appendix C — Printer Font Test Jobs Big 5 Traditional Chinese Character Set This program generates a text file, BIG5950.TXT, to copy to a 6820 Printer. The textfile illustrates the use of the BIG 5 traditional Chinese character set. Install the BIG 5 character font, NFT00950.MOD, in the printer flash using the configuration tool to have BIG5950.TXT print correctly. 1 Use the Microsoft C version 7.00 compiler. cl big5.c /link slibce graphics 2 Run BIG5.EXE to create BIG5950.
Appendix C — Printer Font Test Jobs Japanese (Shift JIS) Character Set This program generates a text file, JIS932.TXT, to copy to a 6820 Printer. The textfile illustrates the use of the JIS character set. Install the JIS character font, NFT00932.MOD, in the printer flash using the configuration tool to have JIS932.TXT print correctly. 1 Use the Microsoft C version 7.00 compiler. cl japan.c /link slibce graphics 2 Run JAPAN.EXE to create JIS932.TXT. 3 Copy this text file to the appropriate printer port.
Appendix C — Printer Font Test Jobs 158 6820 Series 80-Column Printer User’s Manual
I Index The Control Codes index covers 6820 Printer control code topics. The General Index covers all topics. Those in italics are figures, those in bold are tables. The Files Index is to assist you in locating descriptions for device drivers, applications, utilities, batch files, or other files within this publication.
Index Control Codes B Backspace (BS), 64 Beeper, 65 Bottom-up printing, select bottom-up printing, 68 C Cancel line (CAN), 65 Carriage return (CR), 65 Channel clear vertical tabs in channel, 80 select vertical tab channel, 80 set vertical tabs in channel, 80 Character graphics disable printing of character graphics, 88 enable printing of character graphics, 87 print character graphics, 88 Character sets define user-defined characters, 85 select default character set, 86 select national character set, 82 se
Index Length of page set page length (inches), 69 set page length (lines), 69 Line feed (LF), 66 perform line feed, 66 perform n/216-inch line feed, 66 perform n/216-inch reverse line feed, 67 Line spacing select 1/6-inch line spacing, 70 select 1/8-inch line spacing, 70 select 7/72-inch line spacing, 70 select n/216-inch line spacing, 70 Low-speed graphics functions, select low-speed double density graphics, 90 M Margins set left margin, 71 set right margin, 71 Master master select, 75 perform master rese
Index T Tabs and tab setting functions horizontal tabs clear horizontal tabs, 78 perform horizontal tab, 78 set horizontal tabs, 78 vertical tabs clear vertical tabs, 80 clear vertical tabs in channel, 80 perform vertical tab, 79 select vertical tab channel, 80 set vertical tabs, 79 set vertical tabs in channel, 80 Time, set inactivity time for sleep mode, 66 Top-down printing, select top-down printing, 68 U Underline mode cancel underline mode, 77 select underline mode, 77 Unidirectional printing cancel u
Index General Index Numbers 4000 series computer, inserting in terminal holder, 23 4000 Series Terminal Holder, 2 600 series computer, inserting in terminal holder, 24 61XX computer, inserting in terminal holder, 24 61XX Terminal Holder, 2 62XX computer, inserting in terminal holder, 23 62XX Terminal Holder, 2 pin-out configuration, 114 700 series computer Bluetooth adapter to 6820 passthrough, 97 to module communication interface, 97 inserting in terminal holder, 24, 24 A A2D check, self-test functions, 1
Index Character sets Chinese Big 5 traditional, 81, 156 GB 2312, 81, 156 double-byte, 81 Greek, 84 Hebrew, 83 international, 82, 83 sample test page, 157 Japanese, shift JIS, 81 sample test page, 157 Korean, KSC-5601, 81 sample test page, 157 multi-byte, 82 select national, 82 single byte, 81 Character style functions, 72 CK60 handheld, inserting in terminal holder, 24 Class of device, Bluetooth adapter, 99 Cleaning inside, 28 mask spring, 30 outside, 27 Cleaning solutions part numbers, 12 use of, 27 Clear
Index Dimensions fixed mount, 9 portable, 9 wall mount, 9 Discoverability, Bluetooth adapter, 99 Double byte character sets, 81 Double-spacing, 123 DTR, protocol configuration, Windows 95/98, 47 E Enable discoverable, 138 End paper detection, paper layout specifications, 94 Environment specifications, Bluetooth adapter, 103 Erase fonts, function, Windows 95/98, 45 Error handling, 118 EEPROM configuration errors, 121 fatal errors, 120 flash errors, 120 POST errors, 119 run-time errors, 118 Error log - self-
Index K Korean character set (KSC-5601), 81 sample test page, 157 KSC-5601, Korean character set, 81 sample test page, 157 KSC5601 Korean font file, NFT00949.
Index Printer, save configuration to, Windows 95/98, 49 Programs, self-test A2D check, 121 boot block, 121 control program verification, 121 Windows 2000/XP, 56, 61 Windows 95/98, 38, 44 font module verification, 121 nonvolatile diagnostic memory update, 121 nonvolatile diagnostic memory verification, 121 Protocol binary sequence, 33 Protocol selection mode, 32 interface mode - self-test, 123 Q Query items, Bluetooth adapter, 100 Query mode commands, 136 R Range, Bluetooth adapter, 100 Read local device ad
Index U URLs, Bluetooth Configuration Commands, 140 User-defined control code functions, 81 Utility, configuration installation Windows 2000/XP, 53 Windows 95/98, 38 operation Windows 2000/XP, 56 Windows 95/98, 38 V Vehicle battery, 3 Verifications communications/host computer, 118 printer components, 117 Vertical tabs, 79 clear, 80 clear in channel, 80 line spacing, 70 perform, 79 select channel, 80 select double-wide mode, 73 set, 79 set in channel, 80 168 Visible moving parts in mechanism, 28 W Wall m
Index Files Index B BIG5.EXE, 156 BIG5950.TXT, 156 C CHINA.EXE, 156 D DEFAULT.PCF, default configuration, Windows 95/98, 38, 50 G GB2312.TXT, 156 I IBM437.EXE, 156 IBM473.TXT, 156 J JAPAN.EXE, 157 JIS932.TXT, 157 K KOREA.EXE, 157 KOREA.TXT, 157 N NATION.EXE, 157 NATION.TXT, 157 NFT00000.MOD Arabic, 36 default character set, 81 default international, 36 sample test page, 157 6820 Series 80-Column Printer User’s Manual Turkish, 36 NFT00437.
Index 170 6820 Series 80-Column Printer User’s Manual
Corporate Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.
