PW50 User’s Guide Workboard Printer Placeholder for PW50 illustration
Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
Contents Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Changing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Changing Configuration Settings From PrintSet . . . . . . . . . . . . . . . . . . . 17 Changing Configuration Settings Using the Command Line . . . . . . . . 17 Changing Configuration Settings From SmartSystems Console. . . . . . 17 Establishing Communications With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. Web Support Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF).
Before You Begin IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr Who Should Read This Manual This user’s guide is for the person who is responsible for installing, configuring, and maintaining the PW50 Workboard Printer. This user’s guide provides you with information about the features of the PW50, and how to configure, operate, maintain, and troubleshoot it.
Before You Begin viii PW50 Workboard Printer User’s Guide
1 Using the PW50 Workboard Printer Use this chapter to familiarize yourself with the PW50 Workboard Printer.
Chapter 1 — Using the PW50 Workboard Printer Learning About the PW50 Workboard Printer The PW50 is a rugged direct thermal label and receipt printer that is designed for use with the CN3, CN3e, and CK61 mobile computers. The PW50 provides: • print resolution of 203 dpi. • print speeds of up to 100 mm per second (4 ips). • a Bluetooth radio. Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the PW50.
Chapter 1 — Using the PW50 Workboard Printer Understanding the Control Panel The PW50 control panel contains two buttons and four LED indicators. Use the two buttons to perform functions on the PW50 printer. See the following tables to understand the buttons and LED indicators. Standby button Feed button Communications Error Battery Intermec Ready-to-Work indicator PW50 Control Panel: Use this illustration to familiarize yourself with the buttons and LEDs on the PW50.
Chapter 1 — Using the PW50 Workboard Printer Understanding the Communications, Error, and Battery Indicators Indicator Name State Description Communications Off The Bluetooth radio is off. The Bluetooth radio turns off when you connect a serial cable. Steady green The Bluetooth radio is on and the printer is not connected to a serial cable. Error Off The PW50 is off. Steady green Ready/Data Battery Steady red Error Off • The battery is installed and working properly.
Chapter 1 — Using the PW50 Workboard Printer Understanding the Printer Sounds The PW50 plays sounds in response to several actions that you can take with the printer. Use the following table to understand when the sounds occur and what they mean. Understanding the Printer Sounds Sound Occurs When: Power • You insert a battery in the printer. • The PW50 starts charging the battery. • You plug in the AC adapter. Hardware You open the media door, close the media door, or insert a cable.
Chapter 1 — Using the PW50 Workboard Printer Installing the Battery Make sure you fully charge the battery before you use your PW50. You can charge the battery before or after you install them into the PW50. To install the battery 1 Lay the PW50 upside down on a flat surface. 2 Insert the battery with the tab facing away from the front control panel. 3 Insert the edge of the battery under the lip of the PW50 and then push down until you hear the battery latch click.
Chapter 1 — Using the PW50 Workboard Printer For information on charging your battery in the 4-bay battery charger, see the AC18 4-Bay Battery Charger Instructions (P/N 943-128-xxx). It takes approximately 6 hours to charge the battery while it is installed in the PW50 printer. To charge the battery inside the PW50, you need: • an Intermec 12 VDC power supply (Model 073573 or Model AE19). • an AC power cord. To charge the battery inside the PW50 1 Install the battery in the PW50.
Chapter 1 — Using the PW50 Workboard Printer Extending Battery Life Here are some tips for extending the overall life of your battery: • Never expose the battery to direct sunlight or temperatures over 40°C (104°F). • Only charge the battery inside the PW50 using a power supply or in the 4-bay battery charger (Model AC18). Here are some tips for extending the life of your battery between charges: • Press the Standby button to put the printer in Standby mode.
Chapter 1 — Using the PW50 Workboard Printer To load media 1 Press down on the blue media cover release button until the cover releases. 2 Insert a roll of media. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer. 3 Pull out approximately 8 cm (3 inches) of the media.
Chapter 1 — Using the PW50 Workboard Printer 4 Close the media cover and press down on the cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly. 5 Press the Feed button to advance the media. Printing a Testprint After you load media in the printer, you are ready to print a testprint. If you cannot get the testprint information to print, see Chapter 3, “Troubleshooting and Maintaining the PW50.
Chapter 1 — Using the PW50 Workboard Printer Inserting a Handheld Computer The PW50 is designed for use with the CN3, CN3e, and CK61 mobile computers. To insert a handheld computer • Slide the computer into the slot on the PW50 until the computer snaps into place. This illustration shows inserting a CN3. However, the PW50 is also designed for use with the CN3e and CK61 mobile computers.
Chapter 1 — Using the PW50 Workboard Printer Using the Card Reader Option You can order the PW50 with a card reader option. I need information about the card reader option.
2 Configuring the PW50 This chapter describes how to configure the PW50 and contains these sections: • Configuring the PW50 • Establishing Communications With a Host • Upgrading the Firmware • Downloading Fonts and Graphics 13
Chapter 2 — Configuring the PW50 Configuring the PW50 You can change the configuration settings of the PW50 printer by sending commands from your PC or remotely from the SmartSystems console. Understanding the Printer Modes The PW50 has seven modes to help you effectively interact with the printer: Ready, Paused, Error, Test, and Upgrade. Use the following sections to understand the different printer modes Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print.
Chapter 2 — Configuring the PW50 Using Test Mode Test mode is a simple sequence of events which requires little user interaction. Extended Test mode requires more user interaction and lets you choose which actions you want the printer to perform. To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media. 2 Press and hold the Standby and Feed buttons until the PW50 beeps. 3 Release the buttons.
Chapter 2 — Configuring the PW50 5 Close the media cover. You are now in Extended Test mode. • Press and hold the Feed button for at least 2 seconds to cycle through the Extended Test mode option. • Press and release the Feed button select an Extended Test mode option. Options in Extended Test Mode Option Description Select Media This option is similar to the process in Test mode, except that the printer performs a slow test feed in Extended Test mode.
Chapter 2 — Configuring the PW50 Changing Configuration Settings From PrintSet PrintSet Version 4.2 (or later) is a printer configuration tool that you can download from the Intermec web site. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later). PrintSet allows you to easily change all of the setup parameters. It also includes setup wizards to guide you through some common configuration tasks. Does PrintSet version 4.
Chapter 2 — Configuring the PW50 Establishing Communications With a Host The PW50 must establish communications with a host that will send the data for the printer to print.
Chapter 2 — Configuring the PW50 To set up Bluetooth communications with a mobile computer • Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user’s manual. Note: For maximum security, you need to configure a Bluetooth passcode for the PW50. The default passcode for the PW50 is “1234.” To set up Bluetooth communications with a scanner 1 Download and install EasySet.
Chapter 2 — Configuring the PW50 Setting Up Serial Communications Use a serial cable (P/N 075497-001) to connect the PW50 to a PC, or insert a CN3, CN3e, or CK61 mobile computer. Before you can establish a serial connection, you need to make sure that the settings on the PC or mobile computer match the settings on the PW50.
Chapter 2 — Configuring the PW50 Upgrading the Firmware The latest firmware and software is always available for download from the Intermec web site at www.intermec.com. To download firmware updates 1 Go to the Intermec web site at www.intermec.com. 2 Click Support > Downloads. 3 In the Select a Product field, choose PW50 mobile printer. The latest available software displays on the page. 4 Download the latest firmware version to your computer.
Chapter 2 — Configuring the PW50 Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use the free Intermec printer application called PrintSet. You can download PrintSet from the downloads page for the PW50 printer on the Intermec web site at www.intermec.com. Follow the procedures in the PrintSet online help to download fonts and graphics. You can also use ESC/P commands to send fonts and graphics to the printer.
3 Troubleshooting and Maintaining the PW50 This chapter contains information to help you solve problems you may encounter while using the PW50 and contains these sections: • Troubleshooting the PW50 • Cold Booting the PW50 • Cleaning the PW50 23
Chapter 3 — Troubleshooting and Maintaining the PW50 Troubleshooting the PW50 You may have printer operation, print quality, or printer communication problems at some time during the life of the PW50 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 25. If you cannot find the answer to your problem, you may need to contact Product Support.
Chapter 3 — Troubleshooting and Maintaining the PW50 Understanding Error Messages Use the following tables to troubleshoot common errors. To receive error messages, you need to tunrn on the Allow Messages From Printer command. For help, see the ESC-P Programmer’s Reference Manual (P/N 937-005-xxx). PW50 Error Message Descriptions Error Message Description Lid_Open The media cover is open. Close the media cover and press down until it latches.
Chapter 3 — Troubleshooting and Maintaining the PW50 Printer Problems and Possible Solutions (continued) Problem Possible Solution Printer keeps printing or feeding when it should stop. • Check media settings. • Make sure the label gap sensor is clean. For help, The printout is not in the desired position. • Check for errors in the software application. • Make sure the label gap sensor and platen roller see “Cleaning the PW50” on page 28. are clean. For help, see “Cleaning the PW50” on page 28.
Chapter 3 — Troubleshooting and Maintaining the PW50 Printer Problems and Possible Solutions (continued) Problem Possible Solution Print quality is poor. • Clean the printhead. For help, see “Cleaning the PW50” on page 28. • Check the battery and charge or replace as necessary. For help, see “Charging the Batteries” on page 6. • Check the quality of the media. Use only Intermec media to ensure superior print quality and product performance.
Chapter 3 — Troubleshooting and Maintaining the PW50 Cold Booting the PW50 You rarely need to cold boot the PW50 printer, unless you are upgrading the firmware. If your printer occasionally locks up, you should cold boot it. A cold boot clears the working memory. Note: The Setup menu is not affected by a cold boot. Your printer retains all of your configuration settings after the printer powers back up. To reset the PW50 1 Disconnect the PW50 from power if externally powered.
Chapter 3 — Troubleshooting and Maintaining the PW50 Placeholder for illustration of PW50 parts to clean. PW50 Workboard Printer: Identifying the parts of the PW50 to clean regularly. Cleaning the PW50 Printer Printer Part Cleaning Method Printhead Use 70% isopropyl alcohol on a After every five rolls of cotton swab to clean the print media or more often if elements from end to end. necessary. Platen roller Rotate the platen roller and clean it thoroughly with 70% isopropyl alcohol on a cotton swab.
Chapter 3 — Troubleshooting and Maintaining the PW50 30 PW50 Workboard Printer User’s Guide
A Specifications 31
Appendix A — Specifications Specifications Physical Dimensions Dimension Value Depth Need this information. Need this information. Need this information. Need this information. Height Width Weight Power Specifications Specification Value AC power adapter voltage 100 to 240V Printer voltage 100V to 240V and 50 Hz to 60 Hz Operating power Rechargeable 16.
Appendix A — Specifications Print Speed and Resolution Specification Value Print speed 4 ips (100 mm/s) Resolution 203 dpi (8 dots/mm) Print Technology Technology Description Printhead Direct thermal Maximum print width 108 mm (4.25 in) Media Specifications Media Value Core inside diameter, standard 19 mm (0.75 in) Core inside diameter, with adapter 10.2 mm (0.4 in) Maximum roll outside diameter 67.3 mm (2.65 in) Media width, label with liner/receipt 111.5 mm (4.
Appendix A — Specifications Receipt roll stock media is supplied as a continuous roll. Label, tag, and fanfold media use repeat indicators for non-continuous media. Gap, notch, and black marks are used as repeat indicators: • Gap: Label and fanfold media • Notch: Tag media • Black mark: Label, tag, and fanfold media Here are a few things to keep in mind when ordering media for the PW50 printer: • Black marks can only be sensed on the back side of the media.
Appendix A — Specifications Use the following table as a guide when setting sensitivity numbers.
Appendix A — Specifications Accessories for the PW50 You can use these accessories (sold and ordered separately) with the PW50 printer. To order accessories, contact your local Intermec sales representative. AB13 Battery Use the lithium-ion 2200 mAh battery to provide power to the printer. AC18 4-Bay Battery Charger Use the AC18 to charge up to four batteries at a time.
IMPORTANT NOTE: Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instruction as documented in this manual.
