UltraSync Wi-Fi IP Camera Installation Guide TM P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.
Contents Product overview ..................................................................................... 3 Installation environment........................................................................... 3 Cable requirements .......................................................................... 4 Package contents .................................................................................... 4 UltraSync Wi-Fi IP Bullet Camera ....................................................
Product overview This is the installation guide for the following UltraSync IP camera models: RS-3230/3231 (1080p IP Wi-Fi Desktop IR camera) RS-3250/3251 (1080p IP Wi-Fi Bullet IR camera) Installation environment When installing the product, consider these factors: Electrical: Electrical wiring should be installed carefully by qualified service personnel. Always use a proper Power over Ethernet (PoE) switch or a 12 VDC UL listed Class 2 or CE certified power supply to power the camera.
Cable requirements For proper operation, adhere to the following cable and power requirements for the cameras. Category 5 cabling or better is recommended. All network cabling must be installed according to applicable codes and regulations. Package contents Check the package and contents for visible damage. If any components are damaged or missing, do not attempt to use the unit; contact the supplier immediately. If the unit is returned, it must be shipped back in its original packaging.
UltraSync Wi-Fi IP Desktop Camera IP Desktop Camera Installation Guide WEEE and Battery Installation Configuration CD Anchors and Screws Mounting Template Power Supply and Extension Power Supply Adapters (US, EU, UK, and AUS) CAUTION: Use direct plug-in UL listed power supplies marked Class 2/CE certified or LPS (limited power source) of the required output rating as listed on the unit. CAUTION: Risk of explosion if battery is replaced by an incorrect type.
Camera description – Bullet Camera 1. Adjustment nut 7. LED indicator 2. Mounting base 8. Micro SD card slot 3. Main body 9. Ethernet interface 4. Sun shield 10. Power cable (12 VDC) 5. Lens 11. GND screw 6. WPS/RESET button 6 P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.
Camera description – Desktop Camera 1. Lens 9. 2. Microphone 10. WPS/RESET button Ethernet interface 3. IR (infrared) LED 11. I: Alarm input interface 4. LED indicators (see next page) 12. G: Grounding 5. PIR (passive infrared) sensor 6. Light sensor 7. Micro SD card slot 8. Three-axis bracket 13. O: Alarm output interface 14. Power supply port (12 VDC) 15. Speaker P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.
Desktop camera LED indicators The following table describes the desktop camera LED behavior (see item 4 in “Camera description – Desktop Camera” on page 7).
Accessing the Micro SD card A 16 GB Micro SD card is pre-installed in the camera. Micro SD cards with up to 128 GB of storage capacity can also be used. Note: Video and log files stored on the Micro SD card can only be accessed using the UltraSync App when validated with the UltraSync Panel. Bullet Camera To access the Micro SD card slot, remove the cover on the bottom of the camera. Desktop Camera P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.
Mounting Before mounting a camera: Ensure that all the related equipment is powered off during the physical installation/camera mounting. Ensure that the wall or ceiling is strong enough to withstand four times the weight of the camera assembly. Bullet Camera To mount the bullet camera on a wall or ceiling: 1. Drill the holes for the mounting hardware in the mounting surface using the supplied drill template.
b. Adjust the pan direction [0°~360°]. c. Adjust the tilt direction [0°~90°]. d. Rotate the camera [0~360°] to adjust the lens to the surveillance angle. e. Tighten the adjustable nut (1) to complete the installation. Waterproof jacket assembly We recommended using the waterproof jacket to protect network cabling when the camera is installed outdoors. To assemble the waterproof jacket: 1. Remove the connector (3) from the end of the network cable (7). 2.
Desktop Camera To mount the desktop camera on a magnetic surface: Place the base of the camera on a magnetic surface to hold the camera in place. WARNING: Magnetic fields can erase data on a credit card and cause damage to cell phones and hard drives. To mount the desktop camera on a wall or ceiling: 1. Drill the screw holes according to the drill template. 2. Disassemble the three-axis bracket.
4. Install the base on the fixed tray. 5. Install the camera on the bracket. 6. Adjust the camera angle by doing the following: a. Loosen the knob (1) to adjust the panning position and tilting position. b. When finished adjusting the camera angle, fasten the knob. Browser requirements The following browsers are supported for camera setup: Internet Explorer 8 or later Safari 5 or later P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.
Quick setup Note: If the light source where the camera is installed experiences rapid, wide variations in lighting, the camera may not operate as intended. To quickly put the camera into operation: 1. Mount the camera. (See “Mounting” on page 10) 2. Connect the camera to a local network via Wi-Fi. (See “2. Add cameras to a Wi-Fi network” on page 15) 3. Add the camera to the UltraSync app. (See “3. Add cameras to UltraSync” on page 17) 4. Reboot cameras. (See “4. Reboot cameras” on page 18) 1.
85+ – Excellent: No additional actions needed and default video resolutions settings may be increased if required. 75-85 – Very Good: No additional actions are required to increase signal strength. It is not recommended to increase video resolution settings. 65-75 – Good: We recommend using a Wi-Fi repeater or powerline adapter to increase signal strength. Alternatively, video resolutions settings may be reduced to minimize poor video quality.
Note: It may take up to two minutes for the camera to boot up. The IR LED on the bullet camera and the LINK LED on the desktop camera blink slowly to indicate that the temporary Wi-Fi connection is enabled 2. Note the model and serial numbers on the camera. 3. Find the camera in the list of wireless networks available to the device being used for setup and initiate connection. 4. Enter the camera’s serial number as the security key/password. 5.
11. Scroll down and click or tap the Save button on the bottom of the screen. Note: Do not select Connect in the WPS Section. 12. Repeat steps 9-11 above to add any additional cameras. 13.Connect the setup device to the wireless network selected in step 9. Network connection via Wi-Fi is now complete! 3. Add cameras to UltraSync Ensure the proper installation of camera hardware and follow the instructions in “Add cameras to a Wi-Fi network” on page 15 before adding cameras to UltraSync.
5. The “Success!” message appears after a few seconds. Note: The “Success" message appears after a camera scan is executed. This does not indicate that cameras were added to the system. 6. The IP and MAC addresses automatically populate for all cameras on the network. Scroll down to view and verify connected cameras. 7. Tap Save. Note: The camera may take up to two minutes to finalize association with the intrusion panel and appear in the cameras tab. 4.
Note: The Camera Configurator can also be launched by typing the camera’s IP address into an internet browser. The default camera IP address is 192.168.1.70 in a network without a DHCP server. 8. The TruVision Configurator appears. Enter the credentials below: User Name: admin Password: 1234 9. Tap Network and then tap Basic Settings on the left menu. 10. Change LAN settings to the required configuration.
UltraSync app basic functions View Live Stream and Latest Clip 1. Tap the Cameras tab on the bottom of the screen. All available cameras appear. 2. Tap the Play icon underneath the camera name to view a live feed of a specific camera. 3. Tap the Latest Clip icon to view the last recorded clip from a specific camera. Program event triggered camera clips Cameras can be programmed to automatically record when selected events occur. This is achieved by creating Automations (Scenes).
3. Select the Scene to Configure drop-down list and type a Scene Name. 4. Make Scene Trigger selections as shown below (select an installed sensor from the Activate Sensor drop-down list). 5. Make Scene Result selections as shown below (select the Camera(s) to begin recording when the scene is triggered) Select Alarm System from the Device drop-down list. Clips are recorded on the Micro SD card installed in the camera and are linked to events in History.
View event triggered clips in History Note: UltraSync installer privileges are required to view event triggered camera clips in History. 1. Tap the menu icon at the top left of the screen, and then tap History. 2. Make Event History selections from the Select Date and Event Filter drop-down lists. 3. Find an event for viewing by tapping the Oldest, Prev, Next, and Latest buttons. 4. Scroll to the tile containing the video event and tap it to play video.
Change default camera settings Default camera settings can be modified using the camera’s browser configuration interface. To determine the IP address of the camera to be configured: Launch the TruVision Device Manager and locate the camera in the list by device type and/or serial number. The IP address is listed next to device type. Launch the UltraSync app and tap the menu icon at the top left of the screen, tap Settings, and then tap Cameras in the Settings Selector drop-down list.
Reset cameras to factory default If required, a camera can be reset to the factory default settings. Reset button 1. Remove the camera cover, press and hold the WPS/RESET button, and then remove power from the camera. 2. Apply power to the camera and continue holding the WPS/RESET button for 20 seconds. Camera configurator 1. Launch the camera configuration browser interface. 2. Select System and then select Maintenance on the left menu. 3. Click Restore or Default to restore the default settings.
Troubleshooting Troubleshooting/FAQ 1. The camera does not appear in the list of Wi-Fi networks. Cause Solution The camera takes up to 90 seconds to boot up. Wait until the camera boots up before checking the Wi-Fi list. An Ethernet cable is connected to the camera. Disconnect the Ethernet cable from the camera. Another user is currently setting up the camera using the recommended method or the camera has previously been set up using the recommended method.
3. The camera was added in the setup process, but the video doesn’t show in the Cameras tab. Cause Solution After completing the setup process, the camera may take up to two minutes to appear in the UltraSync App. Wait for the process to complete Make sure the camera is still connected to the network. If video still doesn’t appear, go back into setup and perform the “Scan for Cameras” function. 4. Live Video quality is poor. It is choppy, shows gray, etc.
Specifications UltraSync Wi-Fi IP Bullet Camera Electrical Voltage input 12 VDC, PoE (IEEE 802.3af) Power consumption Max. 5.8 W Wi-Fi parameters Wi-Fi standard IEEE802.11b/g/n Frequency range 2.4 to 2.4835 GHz Communication bandwidth Support 20/40 MHz Security 64/128-bit WEP, WPA/WPA2, WPA-PSK/WPA2-PSK, WPS Transmission rate 11b: 11Mbps, 11g: 54 Mbps, 11n: up to 150 Mbps Transmission range Up to 50 m Varies depending on the actual working environment. General Dimensions 70×157×62 mm (2.
UltraSync Wi-Fi IP Desktop Camera Electrical Voltage input 12 VDC, PoE (IEEE 802.3af) Power consumption Max. 4.5 W Wi-Fi parameters Wi-Fi standard IEEE802.11b/g/n Frequency range 2.4 to 2.4835 GHz Communication bandwidth Support 20/40 MHz Security 64/128-bit WEP, WPA/WPA2, WPA-PSK/WPA2-PSK, WPS Transmission rate 11b: 11Mbps, 11g: 54 Mbps, 11n: 150 Mbps Transmission range Up to 50 m Varies depending on the actual working environment. General Dimensions 70×72.3×133.3 mm (2.8×2.8×5.2 in.
Copyright © 2017 United Technologies Corporation. Interlogix is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation. All rights reserved. Trademarks and patents The UltraSync and TruVision names and logos are trademarks of United Technologies. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. CAUTION: Changes or modifications not expressly approved by UTC for compliance could void the user’s authority to operate the equipment.
aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. RS-3230/RS-3231/TVQ-8101 complies with IC requirements, IC: 20201-RS323X. RS-3250/RS-3251/TVB-8101 complies with IC requirements, IC: 20201-RS325X.
guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment. Installation must at all times conform to local regulations. 2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points.
Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz: Country Restriction Reasons/remarks Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund. Italy Implemented The public use is subject to general authorization by the respective service provider. Russian Federation Limited implementation 1. SRD with FHSS modulation 1.1. Maximum 2.5 mW e.i.r.p. 1.2. Maximum 100 mW e.i.r.p.
PRODUCT WARNINGS A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PROVIDED, OR THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
