DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Reference Manual Interlink-U ID Document Version: Version 1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Document Revision History Description 0.1 Date 13/08/2020 Author Zak Inshya Initial Document creation Draft version 1.0 25/10/2020 Zak Inshya Draft version 1 finalised. Draft Version 1.1 04/11/2020 Zak Inshya Contents fixed, Updated Tech Specification & Glossary Draft Version 1.2 23/11/2020 Zak Inshya Feature names updated & images added Version 1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Table of Contents Reference Manual ................................................................................................................................. 1 1. Introduction – About the Interlink-U ID.......................................................................................... 6 2. Interlink-U ID Device Layout and Key Functions .............................................................................
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 5. Interlink-U ID Technical Specification ............................................................................................37 5.1 Technical Specification Table................................................................................................37 5.2 FCC Statement ........................................................................................................................39 5.2.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Figure 24: Deactivating the RIP detection feature .................................................................................33 Figure 25: Checking the device status....................................................................................................
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 1. Introduction – About the Interlink-U ID Interlink-U ID is specifically designed as an identity card holder which is easy to use and discreet to wear. Containing future proof data technologies (GSM/4G LTE), the device enables a 24/7 link to a dedicated, state of the art Alarm Receiving Centre (ARC) (or Monitoring Center) in the event a device user requires assistance. 1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 2. Interlink-U ID Device Layout and Key Functions 2.1 Interlink-U ID Layout Figure 1: Main Functions 2.2 Key Functions 2.2.1 Device Check The Interlink-U ID comes equipped a Device Check feature. This function allows your device to transmit certain pieces of device information (securely) to our ARC/Monitoring Center at configured intervals.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 2.2.2 Check-In This function allows you to leave a brief voice message before you begin each visit, or each time you move location by detailing where you are and for how long. Your present location is also communicated to the ARC/Monitoring Centre as part of this function. 2.2.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 3. Initial Set Up and Care and Maintenance 3.1 Initial Set Up 3.1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 3.1.2 Attaching a Lanyard or Belt Clip The Interlink-U ID can be worn on a lanyard by attaching to the Rip Pin(supplied) in the device. The Rip Pin location will facilitate wear in either in Portrait or Landscape orientations. As a device user you can alter the device orientation yourself. Attaching the Lanyard or Lapel Clip attachment: Start by inserting the Rip Pin into the Interlink-U ID (as shown).
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Figure 3: Interlink-U ID shown in Portrait and Landscape mode(s) Alongside the lanyard, the device also comes supplied with a Belt clip which allows you to attach the Interlink-U ID to your belt. Inserting the Interlink-U ID into a supplied Belt Clip: First you must remove the device’s Rip Pin as per the instructions on page 34 of this manual.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual The device should then be inserted into the belt clip. Your device has now been fully inserted into the belt clip and can be comfortably and securely worn on your belt/trousers. Figure 4: Connecting the Belt Clip 3.1.3 Initial Charge of your Interlink-U ID Your Interlink-U ID must be fully charged before you attempt to use it, this conditions the battery fully.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 3.1.4 Inserting and removing your ID card The front face of ID device has two raised ridges to hold an ID card. These ridges run horizontally when the device is in landscape orientation. Slide the ID card in as shown. ID card successfully inserted.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual You can now apply the Protective cover (supplied) which provides protection for your ID card.* To remove the ID card, firstly remove the Protective Cover (if used), push your thumb onto the centre of the ID card. .. and simply slide out again as shown. Figure 5: Inserting and removing an ID card * Interlink-U ID can be used without the protective cover, this does not affect usability, IP rating, or card fit. 3.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 3.2.1 Cleaning If required, use a damp cloth to remove any dirt from your Interlink-U ID. Do not use any alcohol or chemical cleaning agents of any type. 3.2.2 Ingress Protection Interlink-U ID has an IP67 rating for ingress protection, this means that it will remain protected and fully operational in most industrial applications, including those where the device is exposed to water spray, rain, debris, etc.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 4. How to Use your Interlink-U ID 4.1 Functionality 4.1.1 Charging & Powering your Device You should ensure that your Interlink-U ID is fully charged before use. We recommend leaving the device on charge for a minimum of 2 hours per day or at the end of each shift using the Interlink-U supplied charger only. The Alert functions of your Interlink-U ID can still be used while the device is on charge.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Powering your Interlink-U ID on and off Checking if ID is already turned on: First check if your Interlink-U ID is on; this is done by completing a single, quick button press to either of the device’s physical buttons. If the device is turned on, this action will serve to wake the device and the screen will become lit.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Powering on the Interlink-U ID: Please press the power button on the reverse of the unit to power on the ID. You will feel a single vibration. The screen on the rear of your device will show the Interlink-U ID boot-screen as the device begins to initialise. Once completed, the home screen will be displayed. Typically, this sequence should take no longer than 60 seconds.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Please press and hold the power button as shown (for 2 seconds) to power off the device. You will feel two vibrations. Figure 10: Power off your device Please note that the Interlink-U ID has a built-in safe shutdown process whereby if the battery level reaches “critical” levels (~1%) the device will safely power down. 4.1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual By pressing the Check-In button for 2 seconds, which is located along one of the device’s edges (next to the power button). OR On the ID’s home screen, a 2 second press of the “confirm” button with the ‘Check-In’ icon highlighted will activate a Check-In. When the Alert has been activated you will feel 3 short vibrations which denote the initiation of the alert.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Red Alert On the Interlink-U ID, a Red Alert is an alarm call through to a Interlink-U Alarm Receiving Centre, available to a device user on a 24/7 basis. A ‘Red Alert’ can be raised several ways: Via the ‘Red Alert’ button: By pressing and holding the ‘Red Alert’ on the rear of the device. This can be done discreetly and without breaking eye-contact. Once an Alert is live, you will feel three short vibrations.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Then select the ‘Red Alert’ icon on the device homepage and hold down the “confirm” button on it for 2 seconds to activate a Red Alert. When activated the device’s screen will turn off unless a button is pressed to wake it. This is in place to ensure that the device remains discreet during an active Alert. When the screen is awake during an active Red Alert the interface will display a timer showing the current Alert length.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual ARC/Monitoring Center Operator can listen to and/or record the situation. During an active Incapacitation Alert, your device will periodically vibrate (3 times every 10 seconds); this is to provide reassurance that the call is active and open, and that someone is listening to and/or recording events.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual To cancel or adjust the remaining time, you must once again visit the Timer screen (as detailed above). Once here, you should hold down the “confirm” button for 2 seconds, which will cancel the active timer. When there is a minute left on your timer the device will enter a Timer-Expiry phase during which it notifies you (as highlighted, and by vibrating 4 times) of imminent timer expiry.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual A device user can stop or extend Monitoring Timer from the interface. This feature is especially useful where a device user is entering an environment where they may lose cellular/network signal for a specified amount of time. Activating the Monitoring Timer On the Interlink-U ID, a user is required to manually activate a timer at the beginning of a period for however long they would like to be monitored by the ARC Operators.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual that we will engage your escalation contacts. Figure 16: Monitoring Timer activation The default state of the Monitoring Timer is Off and is only active when you activate it as per the above instructions. *Check with your Employer or your Interlink-U Account Manager as to whether you have this function enabled. 4.1.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual be used to locate the user should GNSS or other services do not provide a location due to a lack of coverage. 4.1.4 Settings There are various adjustments that can be made to Interlink-U ID from the settings page (using the symbol on page 2 on the device’s interface). These Settings are detailed below: Volume Here a user can adjust the system tones and call volume of the device.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual - English - Dutch (post-launch) - German (post-launch) - French (post-launch) - Spanish (post-launch) Below you can see how to alter the language pack to your preference. In the Settings page, select the Language Setting Icon (as highlighted). On the following screen use the “<” & “>” buttons to select your preferred language and complete a long press on the “confirm” button to complete the change.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual In the settings page, select the ‘Wi-Fi WPS’ option, as shown. On the next screen you will see a list of available Wi-Fi Access Points, here you should select the network you know to be configured for your device. The device will indicate on the display when it is attempting to connect to your selected network. Your device will make it clear on the screen (as highlighted) once a connection has been established.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Next you select the “Connect with WPS” icon, which allows your device to begin scanning for WPS pairing. At this point you should press the WPS button on your Wireless router. Once the network is found by the device it will display the “connecting” screen. Once the pairing has completed and a connection to the internet has been established, the device will show the “connection successful” screen.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual On the next page your device will let you know if it already has the latest software version installed. If an update is available for your device will show the screen advising you as such. You should select the tick icon by pressing the “confirm” button; this will initiate the update. When the software update in in progress, the device will let you know its status as a percentage on the screen.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual On the following screen you will see a slider which allows you to easily adjust the screen brightness level using the “<” & “>” buttons. Once you have your device brightness is at your desired level, you should hold the “<” button for two seconds to exit the menu.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Pin. It is important to note, that if you do not remove the RIP pin in the 15 second window, the device will once more begin monitoring for RIP pin removal. This ensures that this function cannot be accidentally deactivated when it is in fact needed. Deactivation can be done as follows: Select the RIP Pin option in the device Settings menu. You then have 15 seconds during which RIP detection is temporarily disabled.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Navigate to Device Status option within the Settings menu. You can now see the various pieces of device status information. You must hold the “<” button for 2 seconds to exit this menu.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 4.2 Interlink-U ID Key Indicators 4.2.1 Icons Battery level is between 0% - 20% Battery level is between 20% - 40% Key Function Battery (Charging) Here is a summary of the icons on your Interlink-U ID screen.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 4.2.2 Vibration Patterns The following table summarises the standard vibration indications given by your Interlink-U ID. The Vibration patterns aid the use of Interlink-U ID for the visually impaired.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 5. Interlink-U ID Technical Specification 5.1 Technical Specification Table Modem 4G 3G 2G BT WIFI GNSS VoLTE Support FDD-LTE: B2/4/5/7/12 WCDMA: B2/4/5 GSM GPRS Max 85.6Kbps (DL) / Max 85.6Kbps (UL) B2, B3, B5, B8 Bluetooth V4.2+EDR support only for RX GNSS support 802.11b/g/n (Read-only 2.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Case Materials Battery life - standby Battery life - talk time Operating temperature range Operating humidity range © Interlink-U Ltd, 2020 PC+ABS >48h >2h 0 C to +40 C Up to 95% non-condensing at +40°C Page 38 of 44
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 5.2 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual manufacturer of your specific pacemaker. Numerous studies have been performed to assess the risks of such devices impairing the correct functioning of pacemakers. There is a consensus across the studies found regarding the following: • The degree of protection of pacemakers against the effects of RFEE depend on the design of pacemaker. The latest pacemakers with ceramic filters appear to immune to RFEE.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 5.3 Disposal and Recycling Information This product must not be disposed of as unsorted municipal waste. Please dispose of this product in accordance with local environmental laws and guidelines, by returning it to your point of sale or to your municipal collection point for recycling. Note that this product contains a battery that cannot be removed by the customer. For advice on disposal, please contact Interlink-U.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 6. Interlink-U ID Warranty Please refer to the Terms and Conditions in Section 13 - Warranties of your Interlink-U Master Service Agreement for more details or Contact your Interlink-U Account Manager.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual 7. Glossary of Terms Term Definition 2G/3G/4G 2nd, 3rd, & 4th Generation wireless telephone technology which digitally encrypts calls, video, and messages for a specific recipient. Alert An inbound call, message, or event to an ARC. Check-In An alert left at the ARC detailing the user’s current location, situation, and status to aid the operator in dealing with any subsequent alerts.
DISTRIBUTION: INTERNAL + INTERLINK-U CUSTOMERS Interlink-U ID Reference Manual Term Definition SMS Short Message Service – a text-based message facility for GSM phones. TCP/IP Transmission Control Protocol/Internet Protocol – the standardized suite of protocols used to connect hosts over the internet. It provides end-to-end connectivity specifying how data should be formatted, addressed, transmitted, routed, and received at the destination.
