Intel® Server Board S5000PAL User’s Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/ Products Intel Order Number D31968-003
Disclaimer Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 2.0 CD and/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
重要安全指导 在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。 和/或 http://support.intel.com/support/motherboards/server/sb/CS-010770.
Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
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Preface About this Manual Thank you for purchasing and using the Intel® Server Board S5000PAL. This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server Board S5000PAL.
Product Accessories This server board is compatible with the following Intel® Server Chassis: • Intel® Server Chassis SR1500 • Intel® Server Chassis SR1550 • Intel® Server Chassis SR2500 You may need or want to purchase one or more of the following accessory items for your server: Processor(s), memory DIMMs, hard drive, USB floppy drive, CD-ROM or DVD-ROM drive, RAID controller, operating system.
Table 1.
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Contents Safety Information ..................................................................................................... iii Important Safety Instructions ................................................................................................ iii Wichtige Sicherheitshinweise ............................................................................................... iii Consignes de sécurité ................................................................................................
Before You Begin ................................................................................................................ 21 Tools and Supplies Needed ........................................................................................ 21 Installing and Removing Memory ........................................................................................ 21 Installing DIMMs ..........................................................................................................
System Boots when Installing PCI Card ......................................................................48 Problems with Newly Installed Application Software ...................................................48 Problems with Application Software that Ran Correctly Earlier ...................................48 Devices are not Recognized under Device Manager (Microsoft* Windows* Operating System) ............................................................................................................
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List of Tables Table 1. Additional Information and Software .........................................................................viii Table 2. Server Board Features ...............................................................................................2 Table 3. NIC LED Descriptions .................................................................................................9 Table 4. Setup Menu Key Use .........................................................................................
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List of Figures Figure 1. Intel® Server Board S5000PAL .................................................................................. 1 Figure 2. Server Board Connector and Component Locations ................................................. 4 Figure 3. BIOS Select Jumper................................................................................................... 5 Figure 4. Recovery Jumpers .....................................................................................................
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2 Server Board Features This chapter briefly describes the main features of the Intel® Server Board S5000PAL. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board. Figure 1.
Table 2 summarizes the features of the server board. Table 2. Server Board Features Feature Processor Description Support for up to two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus. Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz front side bus. Up to two 45nm 2P Dual-Core Intel® Xeon® processors. Product codes S5000PALR and S5000XALR only. Up to two 45nm next generation Quad-Core Intel® Xeon® processors.
Table 2.
A. BIOS Bank Select Jumper B. Intel® 6321ESB IO Controller Hub C. I/O Expansion Module Connector D. POST Code Diagnostic LEDs E. Intel® Adaptive Slot - Full Height F. PCI Express* Riser Slot - Low Profile G. System Identification LED Blue H. Back Panel I/O Ports I. Status LED - Green/Amber J. Serial B Configuration Jumper K. System Fan 4 Header L. System Fan 3Header M. DIMM Sockets N. Intel® 5000P MCH or Intel® 5000X MCH O. Processor 1 Socket P. Processor 2 Socket Q.
Configuration Jumpers BIOS Select J3H1 1-2: Force Lower Bank 3 2-3: Normal Operation (Default) 3 TP02087 Jumper Name BIOS Select Jumper Purpose If pins 1-2 are jumpered, the BIOS in the lower bank will be selected on the next reset. These pins should be jumpered on 2-3 for normal operation. Figure 3.
BMC Force Update Mode Disable 2 Password Reset 3 J1D2 2 Enable 3 J1D1 2 3 Clear CMOS J1D3 TP02080 Jumper Name Jumper Purpose CMOS Clear If pins 2-3 are jumpered, the CMOS settings will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation. Password Clear If pins 2-3 are jumpered, administrator and user passwords will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.
Intel® Light Guided Diagnostics The server board contains diagnostic LEDs to help you identify failed and failing components, and to help you identify the server from among several servers. Except for the ID LED, the status LED, and the 5V standby LED, the LEDs turn on (amber) only if a failure occurs. B C A Light Guided Diagnostics Legend POST Code LEDs A D E F G H I J K DIMM D2 DIMM D1 DIMM C2 DIMM B2 DIMM C1 DIMM A2 DIMM B1 DIMM A1 N L M CPU 2 CPU 1 Socket Socket through N A.
Back Panel Connectors A B C D E F G H TP02081 A. Mouse B. Keyboard C. Serial Port B D. NIC 1 (10/100/1000 Mb) E. NIC 2 (10/100/1000 Mb) F. Video G. USB Port 6 H. USB Port 5 Figure 6.
The NIC LEDs at the right and left of each NIC provide the following information. Table 3. NIC LED Descriptions LED Left Right LED State Description Off No network connection Solid Amber Network connection in place Blinking Amber Transmit/receive activity Off 10 Mbps connection (if left LED is on or blinking) Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection RAID Support The Intel® Server Board S5000PAL provides an embedded SATA controller that supports both 1.5 and 3.
Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under "Additional Information and Software." Processor Support for one or two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus. Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz front side bus.
Memory The server board provides eight DIMM sockets across two branches, and each branch has two channels. Channel A consists of slots A1 and A2; channel B consists of slots B1 and B2; channel C consists of slots C1 and C2; and channel D consists of slots D1 and D2. Channel A Channel C Channel B Channel D DIMM D2 Socket DIMM D1 Socket DIMM C2 Socket DIMM C1 Socket DIMM B2 Socket DIMM B1 Socket DIMM A2 Socket DIMM A1 Socket Branch 0 Branch 1 TP02325 Figure 7.
DIMM D1 Socket DIMM C1 Socket DIMM B1 Socket DIMM A1 Socket TP02327 Figure 8. Four DIMM Configuration Example In non-mirrored mode, all DIMMs with the same slot number within a given branch must match (size, technology, manufacturer). It is not required to match DIMMs between different slot numbers. DIMMs must meet the following requirements: • Use only Fully Buffered DIMMs (FBD) with DDR2 DRAM technology. • Use only FBD DDR2-533 and FBD DDR2-667 stacked DIMM modules.
Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time. See the Intel® Server Board S5000PAL/S5000XAL Technical Product Specification for additional information regarding the memory sub-system. Power Supply A minimum of 550 Watts is required. Your supply must provide a minimum of 3.5A of 5V standby current or the server board will not boot.
Intel® Local Control Panel The Intel® Local Control Panel provides enhanced system control by utilizing a LCD display, which provides additional controls and indicators beyond the standard control panel.
3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Intel® 5000 Series Chipsets Server Board Family Datasheet where you will find details about specific BIOS setup screens.
“Setup Menu Key Use” describes the keyboard commands you can use in the BIOS Setup menus. Table 4. Setup Menu Key Use Key to Press Description Pressing on any menu invokes the general help window. Left and right arrows The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed. Up arrow Select Item up - The up arrow is used to select the previous value in a menu item's option list, or a value field pick list.
Table 4. Setup Menu Key Use Key to Press Description Save and Exit - Pressing causes the following message to appear: Setup Confirmation Save Configuration changes and exit now? [Yes] [No] If "Yes" is selected and the key is pressed, all changes are saved and Setup is exited. If "No" is selected and the key is pressed, or the key is pressed, the user is returned to where they were before was pressed without affecting any existing values.
Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive. See “Additional Information and Software” for a link to the update software. Note: Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade.
BMC Force Update Mode Disable 2 Password Reset 3 J1D2 2 Enable 3 J1D1 2 3 Clear CMOS J1D3 TP02080 Figure 9. Clear Password Jumper 4. Wait five seconds. 5. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2. 6. Close the server chassis. 7. Reconnect the AC power and power up the server. 8. The password is now cleared and can be reset by going into BIOS setup.
BMC Force Update Mode Disable 2 Password Reset 3 J1D2 2 Enable 3 J1D1 2 3 Clear CMOS J1D3 TP02080 Figure 10. Clear CMOS Jumper 4. Wait five seconds. 5. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2. 6. Close the server chassis. 7. Reconnect the AC power and power up the system. 8. The CMOS is now cleared and can be reset by going into the BIOS setup.
4 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual.
DIMM B2 Socket DIMM B1 Socket DIMM A2 Socket DIMM A1 Socket DIMM C1 Socket DIMM C2 Socket DIMM D1 Socket DIMM D2 Socket C D B A TP02072 Figure 11. Installing the Memory 6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. 7. Holding the DIMM by the edges, remove it from its anti-static package. 8. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with the key in the DIMM socket.
11. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover. Removing DIMMs To remove a DIMM, follow these steps: 1. Observe the safety and ESD precautions in “Safety Information”. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover.
Installing the Processor To install a processor, follow these instructions: 1. Observe the safety and ESD precautions in “Safety Information”. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover. 5. Locate the processor socket and raise the socket handle completely (see Figure 12).
7. Line up the alignment marks on the processor and the socket, and insert the processor into the socket. Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly. 8. Remove the protective socket cover (see Figure 14). Note: Retain the protective socket cover for use when removing a processor that will not be replaced. A B TP02076 Figure 14. Removing the Socket Cover 9. Lower the CPU load plate and lower the socket lever completely.
Installing the Heat Sink(s) The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 1. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor. 2. Loosely screw in the captive screws on the heat sink corners in a diagonal manner. Do no fully tighten one screw before tightening another. 3.
Removing a Processor 1. Observe the safety and ESD precautions in “Safety Information”. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. See the documentation that came with your server chassis for instructions on removing the server's cover. 5. Unplug the processor fan cable from the server board. 6. Loosen the four captive screws on the corners of the heat sink. 7.
Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices. Warning: Danger of explosion if battery is incorrectly replaced.
1. Observe the safety and ESD precautions in “Safety Information”. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover and locate the battery. See the documentation that came with your server chassis for instructions on removing the server's cover. 5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic retainer.
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Appendix A: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5000PAL. Telephone All calls are billed per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice). Before calling, fill out an “Intel® Server Issue Report Form”. A sample form is provided on the following pages.
In Asia-Pacific Region Australia.... 1800 649931 Cambodia.. 63 2 636 9797 (via Philippines) China ......... 800 820 1100 (toll-free) .................... 8 621 33104691 (not toll-free) Hong Kong 852 2 844 4456 India........... 0006517 2 68303634 (manual toll-free. You need an IDD-equipped telephone) Indonesia ... 803 65 7249 Korea ......... 822 767 2595 Malaysia .... 1 800 80 1390 Myanmar... 63 2 636 9796 (via Philippines) New Zealand 0800 444 365 Pakistan.....
Colombia ... Contact AT&T USA at 01 800 911 0010. Once connected, dial 800 843 4481 Costa Rica . Contact AT&T USA at 0 800 0 114 114. Once connected, dial 800 843 4481 Ecuador (Andimate) .... Contact AT&T USA at 1 999 119. Once connected, dial 800 843 4481 (Pacifictel) ..... Contact AT&T USA at 1 800 225 528. Once connected, dial 800 843 4481 Guatemala. Contact AT&T USA at 99 99 190. Once connected, dial 800 843 4481 Mexico ....... Contact AT&T USA at 001 800 462 628 4240.
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Appendix B: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel® Server Board S5000PAL complies with the following safety requirements: • • • • UL60950 - CSA 60950 (USA / Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) • GOST R 50377-92 - Listed on one System License (Russia) • Belarus License - Listed on System License (Belarus) • CE - Low Voltage Directive 73/23/EE
• GOST R 50628-95 Immunity -Listed on one System License (Russia) • Belarus License - Listed on one System License (Belarus) • RRL MIC Notice No.
Table 5. Product Certification Markings Regulatory Compliance Region C-Tick Mark Australia / New Zealand BSMI Marking (Class A) Taiwan RLL MIC Mark Korea Marking Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
• Increase the separation between the equipment and the receiver. • Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product.
Korean Compliance (RRL) English translation of the notice above: 1. Type of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative 3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5.
Restriction of Hazardous Substances (RoHS) Compliance Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable substance threshold limits or (2) an approved/pending RoHS exemption applies. Note: RoHS implementing details are not fully defined and may change. Threshold limits and banned substances are noted below.
Appendix C: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hotswap controller (HSC). See “Additional Information and Software” for a link to the software updates.
Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”. First Steps Checklist • Is AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices. 1. Turn off the system and all external peripheral devices.
Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • • • • • • • • Power light does not light. No characters appear on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. Diskette drive activity light does not light. Hard disk drive activity light does not light. CD-ROM drive activity light does not light. There are problems with application software. • The bootable CD-ROM is not detected.
No Characters Appear on Screen Check the following: • Is the keyboard functioning? Test it by turning the "Num Lock" function on and off to make sure the Num Lock light is functioning.
• Does this video monitor work correctly if plugged into a different system? System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: • • • • Is the power-on light lit? If not, see “Power Light Does Not Light”.
Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. See “Additional Information and Software” for a link to the current drivers. • Make sure the driver is loaded and the protocols are bound. • Make sure the hub port is configured for the same duplex mode as the network controller.
• The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run diagnostics. System Boots when Installing PCI Card System Management features require full-time "standby" power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot.
• If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. • If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.
LED Information The Intel® Server Board S5000PAL includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. Table 7.
In addition to the beep codes above, additional beep codes are provided if an Intel® Remote Management Module is installed. The Intel® Remote Management Module provides the following additional beep codes. Table 9. Error Beep Codes Generated by Intel® Remote Management Module Number of Beeps Reason for Beeps and Action to Take 1 Control panel CMOS clear has been initiated. 1-5-1-1 Processor failure. Reseat or replace the failed processor.
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Appendix D: LED Decoder During the system boot process, BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, BIOS will display the given POST code to the POST Code Diagnostic LEDs found on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to identify the last POST process to be executed.
USB Port Diagnostic LEDs USB Port Back edge of server board MSB LSB Figure 17. Diagnostic LED Placement Diagram Table 11.
Table 11.
Table 11.
Table 11.
Table 11.
Appendix E: Intel® Server Issue Report Form Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000PAL/. For the fastest service, please submit your form via the Internet.
DIMM Configuration DIMM A1 MB and Vendor / part number: __________________________________ DIMM A2 MB and Vendor / part number: __________________________________ DIMM B1 MB and Vendor / part number: __________________________________ DIMM B2 MB and Vendor / part number: __________________________________ DIMM C1 MB and Vendor / part number: __________________________________ DIMM C2 MB and Vendor / part number: __________________________________ DIMM D1 MB and Vendor / part number: ________________________
Peripheral Description Driver Revision IRQ I/O Base Address Make/Model Hot-swap or Fixed IRQ FW Revision FW Revision Middle PCI Slot Bottom PCI Slot Video On-board Video Add-in Video NIC On-Board NIC1 On-Board NIC2 Hard Drive Information Drive Type (SATA, SAS, etc) Management Information On-Board Platform Instrumentation only ___________________________________ Intel® System Management Software ______________________________________ Control Panel Information Standard Control Panel _____________
Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.
