User Manual www.samsung.
Table of contents Getting started Applications Troubleshooting 3 7 13 30 31 32 34 35 36 50 55 15 15 About this manual Layout Turning the computer on and off Unlocking the screen Windows Basics 17 19 22 24 27 29 Keyboard Touchpad External display Wired LAN Wireless LAN Using the security slot 37 Using applications Samsung Settings Samsung Security Samsung Update Online Support (S Service) Samsung PC Help (Self-help application) Samsung PC Cleaner 55 Appendix 58 59 63 65 75 Settings & Upgrade 38
Getting started • This user manual describes procedures for using the touchpad, mouse and touch screen. Instructions for using the touch screen are for models with the touch screen feature. • Images and screenshots are those of the representative model of the series and may differ in appearance from the actual product. About this manual • Content may differ from the final product and is subject to change without prior notice. For the latest version of the manual, refer to the Samsung website, www.
Getting started Instructional icons and expressions Copyright Warning: situations that could cause injury to yourself or others Copyright © 2019 Samsung Electronics Caution: situations that could cause damage to the computer or other equipment No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written perm
Getting started • Intel and Core are trademarks or registered trademarks of the Intel Corporation. • HDMI, the HDMI logo, and the term High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. • Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the Microsoft Corporation. • All other trademarks and copyrights are the property of their respective owners.
Getting started Data precautions Product capacity representation Samsung Electronics shall not be liable for any data loss. Please take care to avoid losing any important data and back up your data to prevent any such data loss. Storage capacity representation The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
Getting started Layout • Features or options may differ depending on the model. • The items marked as optional may not be provided or may be provided in different locations. • Since some space on the SSD is reserved for system recovery and operations, the available space on the SSD may be less than the actual capacity.
Getting started Front view 1 Number/Name Camera indicator light 2 3 Camera 4 Microphone LCD 5 Description • This indicates the camera operating status. • Using this camera, you can take still pictures and record video. • You can use the built-in microphone. • The screen’s images are displayed here. • Turns the computer on and off. • Shows the operating status of the computer.
Getting started 1 2 Number/Name 3 Fan vents 4 Keyboard 5 Touchpad 6 Description • Sucks in outside air and discharges heat generated inside the computer through these holes. • Enter text or control computer functions. • Moves the cursor and selects options. • Functions as a mouse. 7 • Avoid blocking the vents. The computer may overheat or it may not work properly.
Getting started Right view Number/Name Earpiece/ Headset jack USB 3.0 port 1 2 3 4 Fan vents Security slot 10 Description • Connect an earpiece or a headset to the computer to listen to audio. • Connect various peripheral devices, such as a mouse, camera, or keyboard. • Sucks in outside air and discharges heat generated inside the computer through these holes. • If the vents are blocked the computer may overheat. Avoid blocking the vents as this may be dangerous.
Getting started Left view Number/Name Fan vents 1 2 3 4 5 6 DC jack Wired LAN port HDMI port USB 3.0 port USB-C™ port 11 Description • Sucks in outside air and discharges heat generated inside the computer through these holes. • If the vents are blocked the computer may overheat. Avoid blocking the vents as this may be dangerous. • This jack connects to the AC adapter to supply power to the computer. • Connect the Ethernet cable to this port.
Getting started Bottom view Number/Name 1 Fan vents • If the vents are blocked the computer may overheat. Avoid blocking the vents as this may be dangerous. • Provides power to the computer when not connected to an AC adapter. Internal battery • To remove or replace the internal battery, take it to a Samsung Service Center. You will be charged for this service. Speaker • Sound is emitted from the speakers.
Getting started Turning the computer on and off 3 Fully charge the battery using the AC adapter before using the computer for the first time. The computer turns on automatically when the LCD panel is opened. If the computer does not turn on automatically, press the Power button. Turning the computer on 1 Before turning on the computer, check that the battery is charged and charge it if necessary. 2 Open the LCD panel.
Getting started About Windows Activation Turning the computer off When you turn the computer on for the first time, the Windows activation screen appears. 1 2 Follow the activation procedures according to the instructions on the screen to use the computer. Select the Start button ( Select ). → Shut down. The computer’s date and time may be incorrect when you turn it on for the first time. They may also be incorrect if the battery has been fully discharged or removed.
Getting started Unlocking the screen Windows To unlock the lock screen, do one of the following: Microsoft Windows is an operating system that is used to control a computer. • Mouse: Click the lock screen. • Images and available features may differ depending on the model and operating system. • Keyboard: Press any key. • Touchpad: Tap the touchpad. If the account has a password, enter the password to log in after unlocking the screen.
Getting started • You can enable or disable push notifications for applications. You can also set personalized hot keys to appear in the action center by selecting the Start → System → Notifications & button ( ) → actions. Action Center The Windows 10 action center allows you to receive system notifications, such as updates, and push notifications, such as emails and SNS updates. You can also adjust settings conveniently.
Basics Keyboard Enter text or access computer functions with the keyboard. • Images and available features may differ depending on the model and operating system. • The keyboard layout may differ depending on the country. Using hot keys Press and hold the Fn key and press a hot key.
Basics Hot key functions Key/Icon F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 Key/Icon Description • Samsung Settings: Launch the Samsung Settings application. F11 • Screen brightness control: Adjust the brightness of the display. F12 • LCD/External monitor: Switch between the LCD and an external display device when an external display device is connected to the computer. • Touchpad: Turn the touchpad function on or off. • Mute: Mute or unmute the audio.
Basics Touchpad Clicking Tap the touchpad or press the left touchpad button. Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act the same as the left and right buttons of a mouse. Tap or • Use the touchpad only with fingers. The touchpad will not recognize actions of other objects. Click • Images and the touchpad layout may differ depending on the model.
Basics Gesture functions Right-clicking This function enables right-clicking. Swiping To right-click an item, press the right touchpad button. To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad. Click or Dragging To move an icon or an app tile to a desired location, press and hold it and then drag it to the target position with the left touchpad button pressed.
Basics Pinching Configuring touchpad gestures To zoom in, spread two fingers apart while viewing a website, map, or image. Pinch to zoom out. Configure touchpad gestures to use the touchpad more efficiently. Select the Start button ( desired options. )→ → Devices → Touchpad → Some options in the touchpad settings may not be available depending on the model.
Basics External display Touchpad lock Press and hold the Fn key and press the F5 key to lock the touchpad. Connecting the computer to an external display device can be useful for presentations or when watching a movie. The cables and adapters required to connect an external display are sold separately. The computer supports HDMI cables and USB-C™ display cables. + HDMI cable USB-C™ display cable Check the available ports on the display device to ensure that it is compatible with the computer.
Basics Connecting to a display The method for connecting to an external display may differ depending on cable or adapter types. The following actions are based on using an HDMI cable. 1 2 Connect the HDMI cable to the corresponding port of the computer. Turn on the display and change its display mode to one that supports an external input. 5 6 Press and hold the Fn key and press the F4 key. Select a mode. PC screen only Show the screen on the computer monitor only.
Basics Wired LAN Wired LAN To access the Internet at home, set up an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. 1 2 • Some features or procedures may differ depending on the model. Connect a LAN cable to the LAN port on the computer. → Network & Internet → Select the Start button ( ) → Ethernet → Change adapter options.
Basics 4 5 Select Internet Protocol Version 4 (TCP/IPv4) from the list below This connection uses the following items → Properties. Configure the IP settings. • When using DHCP, select Obtain an IP address automatically. • The Network Component name may differ depending on the operating system. • When not using DHCP, contact the network administrator for the IP address. To use a static IP address, select Use the following IP address and set the IP address manually.
Basics Wake on LAN (WOL) feature 4 • If the computer wakes up from sleep mode inadvertently, disable the Wake on LAN feature. Activate the system remotely from sleep mode when a signal, such as a magic packet command, is received via a wired LAN. 1 Restart the computer. • This feature may not work while using other power saving features. To disable other sleep functions, select the Start → System → Power & sleep.
Basics Wireless LAN Connecting to a Wi-Fi network Connect the computer to a wireless network to use the Internet. 1 The descriptions below are for computer models with a Wireless LAN card or device. A Wireless LAN device is optional. The pictures in this manual may differ from the actual product depending on the wireless LAN device model.
Basics 2 Deactivating the Wi-Fi feature Select a network from the list of detected wireless networks and select Connect automatically → Connect. When you are not using the Wi-Fi feature, turn it off to save battery power. 1 2 Select on the taskbar. Select Wi-Fi. The Wi-Fi feature is deactivated. 3 Enter a password, if necessary, and select Next. Once the computer has been connected to a wireless network, it will attempt to connect to it automatically when it is available.
Basics Using the security slot You can secure the computer by connecting a lock and cable to the security slot. Tie the lock and cable to a fixed object and install the other end of the cable to the security slot. 1 2 To use this feature, you must purchase a lock and cable (sold separately). Your product may differ from the one shown above. For more information, refer to your lock’s manual.
Applications Using applications • Images and features may differ depending on the model and the application version. • Some applications may not be supported depending on the model. • Applications that are provided by Samsung can be installed from Samsung Update. • Third-party software related services For descriptions about and service requests for third-party applications, please contact the relevant manufacturer.
Applications Samsung Settings Menu Description Samsung Settings, a Samsung-integrated settings application, offers various settings functions. System • Set system settings. Power management • Set power-related settings. Network • Set network functions and settings. Display • Set the screen brightness and color. Input • Set input functions and settings. • Manage the quick settings displayed on the taskbar. • View the application version.
Applications Samsung Security 2 Follow the on-screen instructions to create a password. Create a privacy folder to hide private files on your computer from other users. Also, you can set the various privacy protection feature such as the secret screen feature or blocking recording feature. If you have already set a Windows password, this step will not appear. Features may differ depending on the model and the application version.
Applications 3 Deactivating the privacy folder Press and hold the privacy folder. key and press the F12 key to hide the • Dark Screen Effect: Make the window black. • Opacity Effect: Make the window transparent. Alternatively, select the Start button ( ) → Samsung → Samsung Security → Privacy Folder and select the Active switch. Using the secret screen The privacy folder will not appear in the File Explorer. Press and hold the secret screen.
Applications Samsung Update 3 Install and update Samsung applications and drivers on the computer easily and conveniently. This application enables the user to search for or download the BIOS, drivers, and applications over the Internet. Keep the computer performing better and more stably with Samsung Update. The items will be updated. • To check for available updates, the computer must be connected to the Internet. • Only applications that have been installed with this application can be updated.
Applications Online Support (S Service) 2 Select Online Support (S Service) on the main page. Enter the Contents and select Request. A service associate can resolve any problems you have with your computer using the online chat and remote control program. You can receive the help when you are having trouble using Samsung software. Online Support (S Service) You can access the online service for free for a certain period of time after purchasing your computer.
Applications Samsung PC Help (Self-help application) Using Samsung PC Help 1 2 Use Samsung PC Help to access help-related content for Samsung computers from a smartphone. Watch the Samsung PC Help videos to become familiar with new functions or to find solutions to problems. • When you register your computer in the Settings menu, you can view its information on the Samsung PC Help app. • Videos from Samsung PC Help are also available on the Samsung Newsroom YouTube channel (www.youtube.
Applications Samsung PC Cleaner Timeline manager Timeline manager tracks your application installation history and helps you manage computer performance by automatically managing your Windows backup points. You can manage the list of applications installed on your computer and your system using the Windows Restore feature. Samsung PC Cleaner helps your computer maintain its performance by using the timeline manager feature and the system cleaner feature.
Settings & Upgrade 4 Battery status When the battery is fully charged, the power button turns green. Disconnect the AC adapter from the computer. Move the cursor over the battery icon on the taskbar to view the current battery charge. Viewing the current battery charge when the computer is turned off Connect or disconnect the AC adapter from the computer to view the current battery charge when the computer is turned off.
Settings & Upgrade Saving battery power On the taskbar, select When battery expiration is imminent Batteries are consumable parts and the remaining battery life is currently low. Continued use may result in charge or discharge failures. Whether or not batteries can be used is determined based on safety evaluations. Please replace it with a new battery (genuine) to prevent data loss and ensure safe usage. → Battery saver. Battery saver mode is activated.
Troubleshooting Samsung Recovery Why is the capacity representation of the hard disk drive (HDD) in Windows different from the product specifications? What is a Recovery Area? The capacity of the storage device (HDD or SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 Bytes, and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity.
Troubleshooting Miscellaneous What is a recovery image? This refers to the operating system, drivers, and software that are converted to a data image. It is required to recover the computer and is embedded in the computer’s HDD. However, this is not provided for storage devices where the capacity is less than 64 GB, due to their small capacities. The camera and the microphone are not working. How do I turn them on again? When recording protect mode is activated, the camera and microphone will not work.
Appendix • Optional components may not be provided or different components may be provided depending on the model. • The system specifications are subject to change without notice. Product specifications • The Storage device capacity of a computer in which Samsung Recovery is installed, is smaller than the product specification. The system specifications may differ depending on the derived model. For detailed system specifications, refer to the product catalog.
Appendix Ergonomic tips • Use an adjustable chair with firm, comfortable support. • Adjust the height of your chair so that thighs are horizontal to the floor and feet are flat on the floor. Maintaining the proper posture during computer use is very important to prevent physical injury. Improper or prolonged keyboard use may result in repetitive strain injury. Viewing the monitor screen for extended periods of time may result in eye strain.
Appendix Arms and hands • When using the keyboard and touchpad, the shoulders should be relaxed. The upper arm and forearm should form an angle that is slightly greater than a right angle, with the wrist and hand in almost a straight line. • Use a light touch when typing or using the touchpad and keep the hands and fingers relaxed. Avoid rolling the thumbs under your palms or supporting the wrists on the desk while typing. • Use an external keyboard and mouse when using the computer for long periods.
Appendix Eye position and display illumination Hearing and volume control cm 50 VOLUME Check your volume! • Ensure that the volume is not too loud before using the headset or earpiece. Excessive exposure to loud sounds can cause hearing damage. • Position the screen at least 50 cm away from your eyes. • Adjust the height of the screen so that its top edge is equal to or just below the level of your eyes.
Appendix Operating conditions • If anyone related to you has experienced seizures or blackouts while using a similar product, consult a physician before using the computer. • Take at least a 10 minute break every hour. • Avoid using the computer in dark locations. Use the computer with as much ambient light as you would when reading a book. • If you feel discomfort, such as a muscle spasm, or disoriented, stop using the computer immediately and consult a physician.
Appendix Powering your device • You must insert the power plug when the power indicator light (LED) is lit green. If the plug is connected properly, the power indicator light remains green. Charging the battery on an airplane Otherwise, the power indicator light turns off. In this case, disconnect the plug, verify that the power indicator light is green and then reconnect the power plug. Power outlets may vary by airplane. Choose the connection method that fits your circumstances.
Appendix Using an auto adapter Using an airplane charging converter When a 12 VDC power supply is available a cigarette lighter socket will be provided. Use the optional auto adapter to use the 12 VDC power supply. Depending on the type of airplane you are traveling on, use the auto adapter and charging converter. Insert the airplane power input jack into the airplane’s power outlet. 1 1 2 Connect the auto adapter’s DC plug to the computer.
Appendix Safety precautions Power related For your safety and security and to prevent damage, carefully read the following safety instructions. This ’Safety precautions’ relate to computer use. Some of the content may not be applicable to your computer. Handle the power cord with care. • Do not touch with wet hands. • Do not use a damaged power cord. • Do not overload a multi-outlet or an extension cord beyond the specified voltage/current capacity.
Appendix Use only properly earthed electric sockets or extension cords. Battery usage related Unearthed electric sockets or extension cords may cause electric shock. Any connection to unearthed electric sockets or extension cords may produce an electric field from a current leak. Use manufacturer-approved batteries, chargers, accessories, and supplies. • Using generic batteries or chargers may shorten the life of your product or cause the computer to malfunction.
Appendix Usage related Replace a run-down battery with a new, Samsung-approved battery. Do not use the computer on heated floors or electric pads, or on beds, blankets, or cushions that block the ventilation of the computer. Dispose of worn-out batteries properly. • There is a danger of fire or explosion. • The battery disposal method may differ depending on your country and region. Dispose of the used battery in an appropriate way.
Appendix Before cleaning the computer, disconnect all the cables that are connected to the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery. Caution Failure to follow instructions marked with this symbol may result in minor physical injury or damage to the computer. Failure to do so may result in electric shock or fire. Installation related Keep the computer away from water or liquid.
Appendix Usage related Do not place or use the computer on slanted or vibrating surfaces. Failure to do so may result in computer malfunction or damage. Do not use the pen for unintended purposes, such as poking the body like eyes or ears and do not put it in your mouth. Do not place heavy objects on the product. Doing so may result in physical injury. This may cause a problem with the computer. In addition, the object may fall and cause injury or damage the computer.
Appendix Close the LCD panel only after checking if the notebook computer is turned off. Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers. The temperature may rise and it may cause deformation of the product. • The battery may leak. • Your device may overheat and cause a fire. Do not press the eject button while the CD-ROM drive is in operation. Do not use damaged or illegally modified CDs.
Appendix Do not use your computer in a hospital or on an aircraft that can be interfered with by radio frequency. Do not place your face close to the Optical Disc Drive tray when it is operating. There is a danger of injury due to an abrupt ejection. • Avoid using your computer within a 15 cm range of a pacemaker, if possible, as your computer can interfere with the pacemaker. Do not use the product if it is cracked or broken. Broken glass or acrylic could cause injury to your hands and face.
Appendix Upgrade Related Shut down the computer and disconnect all cables before disassembling the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery. Do not attempt to upgrade the computer, unless you are qualified. Otherwise, contact a Samsung Service Center or an authorized technician. Failure to do so may cause electric shock.
Appendix Storage and movement related Cautions on preventing data loss (hard disk management) Do not store the computer in an enclosed space, such as a computer bag, while it is running. Take care not to damage the data on a storage device. Failure to do so may result in fire. Completely shut down the computer before putting the computer into an enclosed space. • Subjecting the device to physical impacts may result in data loss.
Appendix LCD bad pixels Samsung observes strict specifications regarding the quality and reliability of the LCD. However, there is a small chance that a few pixels may be bad. A large number of bad pixels can cause problems with the display, but a small number of bad pixels does not generally affect computer performance.
Appendix Important safety information Setting up the system • Read and follow all instructions marked on the product and in the documentation before operating the system. Retain all safety and operating instructions for future use. Safety instructions The system is designed and tested to meet the latest standards for safety of information technology equipment.
Appendix • Ensure that the fan vents on the bottom of the casing are clear at all times. Do not place the computer on a soft surface, doing so will block the bottom vents. Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the computer or its components. The best way to avoid spills is to not eat or drink near the computer or its components.
Appendix • Unplug the system from the wall outlet and contact a Samsung Service Center if: Operating instructions –– The power cord or plug is damaged. 1 When installing and operating devices please refer to safety requirements in the user manual. 2 Devices can be used only with the equipment specified in the technical specifications of the devices. 3 If any smell of burning or smoke is detected from the computer the unit should be switched off and the battery removed.
Appendix Replacement parts and accessories Battery disposal Do not put rechargeable batteries or products powered by non-removable rechargeable batteries in the garbage. Use only replacement parts and accessories recommended by manufacturer. Contact the Samsung Service Center for information on how to dispose of batteries that you cannot use or recharge any longer. Follow all local regulations when disposing of old batteries. To reduce the risk of fire, use only No.
Appendix • Laser Safety Note: Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. Laser safety All systems equipped with CD or DVD drives comply with the appropriate safety standards, including IEC 60825-1.
Appendix Power cord requirements General requirements The power cord set (all plugs, cable and AC adapter plugs) you received with your computer meets the requirements for use in the country where you purchased your equipment. The requirements listed below are applicable to all countries: • All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
Appendix Regulatory compliance statements The RF field strength of the wireless device or devices that may be embedded in the notebook are well below all international RF exposure limits as known at this time. Because the wireless devices (which may be embedded into the notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, manufacturer believes these devices are safe for use.
Appendix • Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11ABGN (also known as wireless Ethernet or Wi-Fi) and Bluetooth communication devices are examples of devices that provide wireless communication. • Every country has different restrictions on the use of wireless devices.
Appendix Explosive Device Proximity Warning United States of America Do not operate a portable transmitter (such as a wireless network device) near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use. USA and Canada Safety Requirements and Notices Do not touch or move antenna while the unit is transmitting or receiving.
Appendix The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Intel could void the user’s authority to operate this device. 85 Challenger Road. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
Appendix Intentional emitter per FCC Part 15 If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet helpful: “Something About Interference.” (If fitted with 2.4 G band or 5 G band) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in the notebook system.
Appendix Health and safety information Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Exposure to Radio Frequency (RF) Signals Certification Information Wireless devices are not user serviceable. Do not modify them in any way. This product can contain an embedded radio transmitter and receiver.
Appendix For corresponding model only For body worn operation, this model meets the FCC RF exposure guidelines when used with Samsung accessory designated for this product. Non-compliance with the above restrictions may result in violation of FCC RF exposure guidelines. The Specific Absorption Rate (SAR) is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC wireless devices to comply with a safety limit of 1.6 watts per kilogram (1.
Appendix Manufacturer information RTC caution CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the Manufacturer’s instruction. Samsung Electronics Co., Ltd. 129, Samsung-Ro, Yeongtong-Gu, Suwon-City, Gyeonggi-Do, 443-742, Korea Samsung Electronics Suzhou Computer Co., Ltd. No.
Some content may differ from the computer depending on the region, service provider, software version, or computer model, and is subject to change without prior notice. www.samsung.com English. 06/2019. Rev. 1.
