INSTRUCTION MANUAL 5.8 GHz Cordless Telephone with Caller ID & Visual Call Waiting PM5821 PM5825 PM5827 PM5805 Dual Handset Triple Handset Expansion Handset The picture above depicts the dual handset model PM5825 Important Charge the handset battery for 12 continuous hours prior to first use. 1 PM5821manual 21mar.
TABLE OF CONTENTS INTRODUCTION ................................................................................................ 4 GETTING STARTED ......................................................................................... 5 Checking package contents ............................................................................... 5 Modular jack .................................................................................................. 5 Installation tips ..................................
TABLE OF CONTENTS Low battery warning .................................................................................. 14 Voice mail indicator ..................................................................................... 15 CALLER ID FEATURES ................................................................................. 15 Caller ID with Call Waiting ............................................................................ 15 Caller ID list ...................................................
INTRODUCTION Congratulations on your purchase of this PhoneMate cordless telephone. Your PhoneMate 5.8 GHz cordless telephone is a fine-quality home communications product. It is carefully designed and produced by a world leader of consumer and industrial electronic equipment. With proper maintenance and care, it will provide you with years of enjoyment and convenience. Main Features 5.8 GHz Technology Superior Range – The use of 5.
GETTING STARTED Checking package contents Make sure your package includes the items shown here. Base unit Handset Telephone line cord Charger (optional) Belt clip Battery AC Adaptor Some models such as PM5825 and PM5827, may contain multiple handsets, Belt Clips, Batteries and AC Adapters. Modular jack You need an RJ11 type modular phone jack. If you do not have a modular jack, call your local phone company to find out how to get one installed.
Battery setup 1. 2. Remove the battery compartment cover on the handset, insert the battery, plug the cord into the jack (inside the compartment) and replace the cover. Set the handset RINGER switch to ON, and place handset in the base. Slide down the battery cover Place the battery in the slot Plug the wire into the jack Slide up the battery cover Connecting the base unit and charging the handset 1. 2. 3. Plug the AC adaptor into the power DC 9V jack on the back of the base.
Telephone line connection Once the handset battery is fully charged, connect the telephone line cord to the TEL LINE jack on the back of the base. Plug the other end into a telephone outlet. Tone/pulse setting 1. If you have Pulse (rotary) service, you will need to set the dial mode to pulse. If you have Touch-Tone service, do nothing as your phone has been set to Tone prior to shipment. If you do not know which type of service you have, contact your local telephone company. 2.
NAMES AND CONTROLS Handset 1. Belt clip 11. TALK key (also used to end a call) 2. REDIAL key 12. MUTE/FORMATkey (MUTE/FORMAT/TRANSFERkey) 3. Headset jack 13. Ringer switch 4. MEM (memory) key 14. CID/VOL (volume) up/down key 5. CH (channel)/DEL key 15. Keypad (0-9) 6. FLASH/PROG (program) key 16. * TONE/EXIT key 7. Charging contacts 17. # PAUSE key 8. Incoming call/in use LED 18. Microphone 9. Earpiece 10. LCD screen 8 PM5821manual 21mar.
NAMES AND CONTROLS Base Unit Charger For PM5805 1. Handset Cradle 2. Page Key 3. Charge/In Use LED 4. Charge LED 9 PM5821manual 21mar.
INITIAL PROGRAMMING Before using this telephone, 4 initial settings must be completed on the handset: Language, Area code (this is required to use Caller ID service from your telephone company), Ringer tone, and Tone/Pulse setting. Language setting 1. Make sure the phone is OFF (not in TALK mode). 2. Press FLASH/PROG until “ 1 ENG 2 FRA 3 ESP ” shows on screen. 3. Press CID/VOL or , or the number keys (1 – 3) to select the desired language. 4. Press FLASH/PROG to store selection.
Resetting to default You can reset the phone programming to the initial factory default settings. The default settings are: Language Area Code Ringer Tone Tone/Pulse Setting English --1 Tone 1. Make sure the phone is OFF (not in TALK mode). 2. Press FLASH/PROG repeatedly until “DEFAULT 1 NO” shows on screen. 3. Press CID or , or the 1 or 2 keys to select your choice between “1 NO” and “2 YES” for Default Settings” 4. Press FLASH/PROG again to confirm. You will hear a confirmation tone.
Making a call 1. Press TALK. Note: If handset is in the base cradle, remove it from base before pressing the TALK key. 2. Dial the phone number. Call No. Call Timer Telephone Number Caller Name 3. Press TALK to end your call. Volume adjustment The VOLUME key adjusts the volume level of the earpiece. There are 4 volume levels. 1. Make sure the phone is in TALK mode. 2. Press the CID/VOL or key on the handset.
Pre-dialing (up to 32 digits) 1. Make sure the phone is OFF (not in TALK mode). 2. Enter the telephone number. The number is displayed as you enter it. 3. Press TALK. Note: Pressing *TONE will exit pre-dialing. Changing the pre-dial number 1. 2. 3. 4. Make sure the phone is OFF. Enter the telephone number. Press CH/DEL to delete digits one by one. Re-enter the number. Redialing 1. Make sure the phone is OFF. 2. Press TALK. 3. Press REDIAL to redial the last number (up to 32 digits). Fast redialing 1.
* TONE key This feature enables Pulse service phone users to access touch-tone services offered by banks, credit card companies, etc. 1. 2. 3. 4. Dial the desired number. Press *TONE after your call is answered. Follow the voice instructions to complete your desired action. Hang up when finished. The phone returns to Pulse service. Handset locator (Paging function) This feature helps to locate a misplaced handset. 1. Press PAGE on the base, the screen shows “PAGING”.
Voice mail indicator When you subscribe to a voice mail service offered by your phone company, the phone alerts you when voice mail has been received. MESSAGE WAITING appears on screen for 60 seconds when a voice mail is received. The LED on the base flashes to indicate there is a voice mail waiting. After the voice mail has been reviewed, MSG WAITING OFF appears on screen, and the indicator stops flashing. Note: The indicator does not work with your answering machine.
Caller ID list The incoming caller information transmitted from the phone company is received by your phone between the first and second ring and stored in the Caller ID list. If you answer a call before the second ring the caller information may not be stored. When the Caller ID list memory is full, a new call automatically replaces the oldest call in memory. NEW appears on screen for calls received that have not been reviewed. Note: Check with your local phone company regarding name service availability.
Storing Caller ID entries in the directory Before storing a caller ID number, make sure the number appears in proper digits for your dialing area. If not, change it using the MUTE/FORMAT key. For example, if the Caller ID number appears 1-416-222-5555 but it is not a long distance number, press MUTE/FORMAT until it shows 416-222-5555 (without 1). Note: If a specific memory entry is longer than 15 digits, the last 15 digits show on the screen. 1. 2. 3. 4.
Deleting all entries 1. 2. 3. 4. Make sure the phone is OFF (not in TALK mode). Use the CID/VOL or keys to display any entry. Press and hold CH/DEL, until “DELETE ALL?” shows on screen. Press CH/DEL again to confirm. “NO CALLS” shows on screen. DIRECTORY You can store up to 10 names (up to 15 characters) and numbers (up to 24 digits) in the directory for quick dialing. If a number exceeds 24 digits, you can program it in parts, and then chain dial the number.
and not a pause. Each pause counts as 1 digit in the dialing sequence. Or you can store redial number in the directory by pressing REDIAL (Note: If the redial number is longer than 24 digits, it cannot be stored into the memory.). 8. Press MEM again to store the number to memory. If you are replacing a number, “REPLACE MEMO?” shows on screen. Press MEM again to confirm, or press *TONE/EXIT to return to standby mode. To view your directory, press MEM and use CID/VOL (0-9) to scroll.
Chain dialing from the directory Use this feature to make calls that require a sequence of numbers such as using a calling card for a frequently called long distance number. You can dial each part of the sequence from a different entry of the directory. The following example shows how you can use chain dialing to make a call through a long distance service: The Number for: Long distance access number Authorization code Frequently called long distance number 1. 2. 3. 4.
Make sure the telephone is off before you replace the battery. 1. Slide off the battery compartment cover. 2. Disconnect the battery plug from the jack in the compartment and remove the battery pack. 3. Insert the new battery pack and connect the cord into the jack. Note: Please refer to the pictures on page 6, “Battery setup” for guide. 4. Put the battery compartment cover back on. 5. Place handset on the base to charge for 12 hours.
HEADSET JACK AND BELT CLIP Headset connection (Headset not included) For hands free conversation, connect the headset (not included) to the HEADSET jack. The handset earpiece and microphone are disabled when the headset is connected. Press TALK to answer or place a call while using the headset. Belt clip installation • Attach the belt clip by inserting the sides of the belt clip into the slots. • Snap the ends of the belt clip into place.
LCD SCREEN MESSAGES The following indicators show the status of a message or of the phone. BLOCKED NUMBER/ NAME/CALLER TRANSFERRING.. EMPTY ERROR ENTER NAME ENTER TEL NUMBR DELETE ALL? DELETE? END OF LIST HANDSET 1 HANDSET 2 HANDSET 3 HANDSET 4 INCOMPLETE DATA MESSAGE WAITING NEW CALL NO CALLS NO DATA REPT UNKNOWN NUMBER/ NAME/CALLER PAGING RINGER=OFF The person is calling from a number that has been blocked from transmission. A call transfer from one handset to another handset (For PM5805).
SOUND SIGNALS A long warbling tone Signals an incoming call Single Tone A key is pressed Three short beeps Error tone Two long beeps Confirmation tone One short beep and one long beep Page signal Three beeps every 2 seconds Transfer signal Two short beeps every 15 seconds Low battery warning TROUBLESHOOTING CALLER ID No display • Is battery fully charged? Try replacing the battery. • Make sure that the base is connected to a non-switched AC outlet.
• When you press a button from the keypad, you should hear the confirmation "beep" from the PM5821 or PM5805, and also the tone or pulse (depending on your dialling method) that actually dials the number. Try dialling more slowly and ensure you hear both of these sounds. If not try pressing the same number again. My handset(s) have static noise • Try re-registering the handset to the PM5821 base unit as described in the manual.
• Charge battery. • Make sure base is not plugged into an outlet with another household appliance. Phone beeps • Place handset in base for a minimum of 20 seconds to reset the security code. If that does not work, charge battery for 12 continuous hours. • Clean charging contacts on handset and base with a soft cloth or an eraser. • See solutions for No dial tone. • Replace battery.
Can’t receive or make phone calls • Check if the phone is set to the correct type of service, either Tone or Pulse • Check that the AC power adapter is plugged into a working AC power outlet. • Check all telephone cord connections or try another wall jack • Check to make sure that the Battery is properly installed and connected There are continuous short beeps instead of a dial tone when the handset is far from the base. • The beeps are a warning that you are too far away from the base.
Causes of poor reception • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction can shield radio signals. • You are too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into an AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Handset battery is low. • You are out of range of the base.
MAXIMIZE BATTERY PERFORMANCE The freedom that your cordless telephone can offer is fully dependent on the performance of the rechargeable battery in the handset. To maximize the battery performance, follow these guidelines: Charge it for a full 12 hours Before initial use of your new battery, charge it for 12 hours continuously. The proper initial charging is very important to maximize the battery performance. Keep the contacts clean You can never fully recharge the battery if the contacts are dirty.
TECHNICAL INFORMATION REN Number: interpreted as a defect of the phone. The Ringer Equivalence Number (REN) assigned to each terminal’s device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. 2. RANGE Because radio frequencies are used, the location of the base station can affect the operating range of the phone. Try several locations and choose the one that gives the clearest signal to the handset.
TECHNICAL INFORMATION NOTICE: Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request that the user disconnect the equipment. Privacy of communications may not be ensured when using this telephone.
TECHNICAL INFORMATION Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. FCC STATEMENT interference by one or more of the following measures: • Reorient or relocate the receiving antenna.
CONSUMER INFORMATION for this product is part of the product identifier that has the format US:KT5W400BPM58XX. The digits represented by 0.0B are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label]. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: KT5W400BPM58XX.
NOTICE According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. disconnect the equipment until the problem is resolved. Please follow instructions for repairing if needed (e.g. REPLACING THE BATTERY section); otherwise do not alter or repair any parts of the device except where specified.
MANUFACTURER’S WARRANTY WARRANTY APPLICATION WHAT IS NOT COVERED This product purchased new, unused in the USA and Canada through an authorized PhoneMate dealer are warranted against manufacturing defects in materials and workmanship for 6 months covering parts and labour, from the date of purchase by the original retail purchaser. This warranty only applies in favour of the original retail purchaser of the warranted product. a. Products purchased outside of the USA and Canada. b.
MANUFACTURER’S WARRANTY ORIGINAL RETAIL PURCHASER’S RESPONSIBILITY the use of this product. STATUTORY WARRANTIES The above provisions do not preclude the operation of an applicable state or provincial statute which in certain circumstances may not allow some of the limitations and exclusions described in this warranty. Where any terms of this warranty are prohibited by such a statute, they shall be deemed null and void but the remainder of this warranty shall remain in effect.
IMPORTANT SAFETY INSTRUCTIONS Some of the following information may not apply to your particular product; however, when using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
