USER GUIDE FW2000 5G CPE
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Contents Introduction and Getting Started ........................................................................................................................................ 4 Overview .................................................................................................................................................................................. 5 Key Features ...............................................................................................................................
1 Introduction and Getting Started Overview Getting Started 5G FW2000 CPE USER GUIDE 4
Overview The Inseego 5G FW2000 is the next-gen CPE solution that brings wireless 5G data speeds to urban, suburban, and rural customers alike. The 5G FW2000 delivers high-speed data over both 5G and 4G LTE networks using a proprietary high-gain antenna array. The FW2000 connects to the best cellular network and provides data connectivity to the existing in-building network. Your 5G FW2000 is installed by professional technicians to assure optimal performance.
Getting Started To turn on your FW2000 and connect a device: 1. Check that the PoE cable from the FW2000 is in the Data & Power Out port on the PoE power injector and the PoE power injector is plugged into an earthed AC outlet. 2. Insert one end of a Cat6A Ethernet cable into the Data In port on the PoE power injector. 3. Insert the other end of the cable into the Ethernet port of the device you wish to connect. WARNING! Use only the PoE power injector supplied with the FW2000.
2 Admin User Interface Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2000 Getting Support 5G FW2000 CPE USER GUIDE 7
Overview Use the 5G FW2000 Admin Web User Interface to configure and troubleshoot your FW2000. On a computer or device connected to your FW2000, open any web browser and go to http://192.168.1.1. Home Page The Home page is the local gateway to configuring and managing your FW2000. It displays data usage and general status information.
Admin Password The Admin password is what you use to sign into the 5G FW2000 Web UI. The default Admin password is Fast5G!. You should change the Admin password to something easier to remember, and set up a security question that will help you securely recover your password if you forget what you changed it to. Important: It is critical that you change the Admin password from the default to keep the device and your network secure. Changing the Admin Password To change the Admin password: 1.
Managing Data Usage On the Web UI Home page, the Data Usage panel displays graphs of your FW2000 data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the Web UI side menu. The Data Usage page appears.
Data Usage Page Use the Data Usage page to view details about your FW2000 data usage.
Managing Settings You can view and configure system settings for your FW2000. To change system settings, select Settings from the Web UI side menu. The Settings page includes four tabs: • Preferences • Software Update • Backup and Restore • Advanced Preferences Tab This tab allows you to change how dates, time, and numbers are displayed in the FW2000 Web UI. NOTE: These preferences affect packets sent to remote servers.
Software Update Tab Software updates are delivered to the FW2000 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software Version: The version of the software currently installed on your FW2000. Check for Software Update Last check for update: The date and time the FW2000 last checked to see if an update was available.
Backup and Restore Tab Use this tab to back up current FW2000 settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the device to factory defaults, or restart the device. Backup Configuration To back up current FW2000 settings to a file on your computer, enter your Admin password in the Admin Password field. The default Admin password is Fast5G! and should have been changed upon first login.
Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to match the configuration file. To restore system settings from a backup settings file, enter your Admin password in the Admin Password field. Click Browse and choose a backup settings file to restore. NOTE: You can only restore a file that was created for this model of FW2000. Click the Restore Now button.
Advanced Tab The Advanced Settings pages on the FW2000 Admin website are intended for users with technical expertise in the area of telecommunication and networking. WARNING! Changing the Advanced settings may be harmful to the stability, performance, and security of the FW2000. When you select the Advanced tab on the Settings page, a warning message appears. If you click Continue, the Cellular tab of the Advanced Settings page appears.
Network Selection Enable automatic network selection: When the ON/OFF slider is ON, your FW2000 automatically selects the best 5G available network and you cannot use the Select a Different Network button below. Select a Different Network: You may wish to use this option if multiple networks are available and you have a preference. NOTE: This option is available only if Enable automatic network selection is off. Click the button to scan for available networks, then choose the preferred network.
Manual DNS Sub Tab The FW2000 automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual DNS feature. DNS 2 IP address: Enter the IP address for the secondary (backup) DNS. This address is optional and may be left blank if desired. Click Save Changes.
SIM Sub Tab The SIM card in your FW2000 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown. You may also need to provide the existing PIN to change a SIM. The default PIN is available from your service provider. Use this page to unlock your SIM or enter a SIM PIN. SIM Settings SIM PIN Lock: Indicates whether the PIN lock feature is in use.
Desired Action: The actions available depend on the SIM status. Possible operations include: PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be obtained from your service provider. PUK Lock - If the SIM is currently PUK locked, the only operation possible is to enter the PUK.
LAN Sub Tab This page provides settings and information about the FW2000’s local area network (LAN). The LAN consists of the device and all connected devices. IPv4 IP Address: The network IP address assigned to your computer, not your FW2000 device. NOTE: IP Passthrough is always used. IPv6 Turn on IPv6: Move the slider to ON if any of your connected devices support IPv6. This enables IPv6 connected devices to make IPv6 connections to the Internet.
Inseego Connect Sub Tab Use this page to enable and configure settings for connection with Inseego Connect. Inseego Connect is a cloud platform product that provides 360 degree visibility and secure accessibility into your deployment from a single platform. Cloud Services By default, the connection to Inseego Connect is OFF. Slide the ON/OFF slider to ON to enable the connection. Status Connection state: The status of the Inseego Connect connection.
Viewing Info About the FW2000 On the Web UI Home page, the General Status panel shows general Internet connection and system information. Carrier: The name of the Mobile Network Operator. Technology: Indicates the current cellular data connection, for example, 5G Sub6. Band: The band in use for the current connection. PCI: The Physical Cell ID. SIM Status: The current status of the SIM card. WAN: The current status of the WAN connection. MDN: The phone number of your FW2000.
To view more information about your FW2000 and its use, select About from the Web UI side menu. The About page includes six tabs: • Internet Status • Internet Sessions • Diagnostics • Device Info • GPS • Logs Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. General Status: The current status of the FW2000 Internet connection. Network Name: The name of the network for the current Internet session established.
IPv4 • IP Address: The Internet IP address assigned to the FW2000. • Mask: The network mask associated with the IPv4 address. • Gateway: The gateway IP address associated with the IPv4 address. • DNS: The Domain Name Server currently used by the FW2000. IPv6 • IP Address: The global IPv6 address for the FW2000 (blank if IPv6 is turned off or is not supported by the current network connection or operator).
Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session. Received Data: The amount of data received for the Internet session. This counter starts at zero when the connection is established.
Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FW2000. IMEI: The International Mobile Equipment Identity (IMEI) for your FW2000. This is a 15 digit code used to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed. IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2000.
Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: FW2000. Device Version: The version of firmware (software) currently installed. SKU: The SKU for your FW2000. Software Components OS Version: The version number for the Operating System and its components. Modem Firmware Version: The version of firmware (software) currently installed for the modem component. Web UI Version: The version number for the FW2000 Web UI.
GPS Tab The FW2000 incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to view current location information. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix. Altitude: Altitude for the last location fix. Accuracy: A measure of the accuracy of the horizontal position obtained by the GPS receiver.
Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting. Click Save Changes to enact changes. If logs are turned on, the following are visible: Click on Mobile Network Log for log data of connections to the mobile network.
Getting Support To view the Customer Support page, select Support from the Web UI side menu. The Customer Support page appears. Customer Support Page Use the Customer Support page to access documentation and support information for your FW2000.
3 Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support 5G FW2000 CPE USER GUIDE 32
Overview This chapter provides troubleshooting and support information, including instructions on replacing a SIM card, information on the indicator LED, and how to reset your device. Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. A SIM card is installed in your FW2000 during the technician installation process. These instructions are for replacing your SIM card.
3. Use the SIM end of the provided SIM tool to remove the existing SIM card. 4. If necessary, remove the new SIM card from the outer card, being careful not to touch the gold colored contacts. 5. Use the SIM end of the provided SIM tool to insert the SIM card into the SIM 1 * slot with the gold-colored contact points facing the front of the device. CAUTION! Do not insert SIM card into the SIM 2 slot - it will not work. 6. Reattach the protective shield cover to a torque of 1.2Nm (0.885 ft/lb). 7.
Indicator LED There is a multifunction LED located on the FW2000 device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device.
Resetting your Device You can reset your FW2000 CPE to factory settings using the RESET button on the device or from the Admin Web UI. CAUTION! Resetting returns your FW2000 to factory settings, including the Admin password. Resetting with the RESET Button The master reset button is in a small hole located in the SIM compartment on the bottom of the FW2000 device. This button returns the device to factory settings, including resetting the Admin password. To reset the FW2000 from the RESET button: 1.
Resetting from the Admin Web UI To reset the FW2000 from the Admin Web UI, select Settings > Backup and Restore and select Restore Factory Defaults. Technical Support IMPORTANT: Before contacting Support, be sure to restart both your computer and your FW2000 device. Customer Service and Troubleshooting Contact your service provider for assistance. More Information Documentation for your FW2000 is available online. Go to www.inseego.com/supportdocumentation. Or, from the Admin Web UI, select Support.
4 Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier’s Declarations of Conformity Wireless Communications Limited Warranty and Liability Safety Hazards 5G FW2000 CPE USER GUIDE 38
Product Specifications Device Name: 5G FW2000 Model: FW2000 Standards/Approvals/Certifications: FCC, GCF, PTCRB CE/ISED/MIC/RCM-ACMA * Bluetooth SIG Device Testing: WEEE, RoHS, REACH Dimensions: 430mm x 400mm x 71.7mm (16.9” x 15.75” x 2.8”) Weight: 4.22 kg (9.3 lbs) Ports: 1 x 5Gbps Ethernet LAN Port SIM: 2 x 4FF Nano SIM Slots † Chipset: Qualcomm® Snapdragon™ SDX55 LED: Power and Status Power: Power over Ethernet (PoE) Web UI OS Support: Windows 10 and later MacOS 10.
Network Connectivity* 5G NR Sub6 4G LTE CAT 22 4x4 MIMO Sub6 256 QAM Sub6 Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF * Data plan required. Coverage subject to network availability.
Regulatory Information Federal Communications Commission Notice (FCC – United States) FCC ID: PKRISGFW2000 Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Innovation, Science and Economic Development Notice (ISED – Canada) IC: 3229A-FW2000 ISED RSS-Gen Notice This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.
Inseego Corp. declares that FW2000 is in Compliance with the Radio Equipment Directive 2014/53/EU, its essential requirements and other relevant provisions of the directive. A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA.
Product Certifications and Supplier’s Declarations of Conformity Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA. https://www.inseego.com/support/. Wireless Communications IMPORTANT: Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed.
Limited Warranty and Liability THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, INSEEGO CORP DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE A PARTICULAR SALES CONTRACT.
Safety Hazards Do not operate the 5G FW2000 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger. Where explosive atmospheres might be present Do not operate your device in any area where a potentially explosive atmosphere might exist.
5 Glossary 5G FW2000 CPE USER GUIDE 47
Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
• ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the EUTRAN Cell Identifier (ECI). • Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. • FTP — File Transfer Protocol. A standard network protocol used to transfer computer files between a client and server. • GB — Gigabyte.
• Kbps — Kilobits per second. The rate of data flow. • LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity (such as inside an office building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks. • M2M— Machine to machine. Direct communication between devices. This may include wired or wireless communication. • MAC Address — Media Access Control.
• Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. • PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming (Network operator specific). • Protocol — A standard that enables connection, communication, and data transfer between computing endpoints.
• TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate. • UDP — User Datagram Protocol (UDP) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP).
