User's Manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
LANE / 5000
900018474 R11 000 04/0216
Copyright© 2015 Ingenico
All rights reserved
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Changes or modications to this device not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Any liquid spill under the custom cover must be removed right away.
The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables provided by
Ingenico.
4_Environment
This product is labelled in accordance with European Directive 2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE).
Ingenico ensures that efcient collection and recycling schemes are set-up for WEEE according to the local regulation of your country.
Please contact your retailers for more detailed information.
Packaging waste must also be collected separately to assure a proper disposal and recycling.
Please note that proper recycling of the WEEE will ensure safety of human health and environment.
More Information
For more information on cleaning, troubleshooting, operating the device, features, specications, accessories, the system menu,
security, and downloading see the Ingenico Lane/5000 User Guide.
The associated symbol means that WEEE must not be thrown away
but collected separately and recycled.
5_Terminal Location
The Lane/5000 device may be mounted on a at surface, wall, or customer stand (recommended).
The device is designed to operate in the following environment:
Operating temperature of 0°C to 45°C
Operating humidity of 10% to 85% RH non-condensing
The terminal is intended for internal use only.
Do not place the Lane/5000 device on a PC monitor, adjacent to an electronically active security tag deactivation
system, or near other sources of magnetic elds.
The Lane/5000 device must be at least 12 inches away from an electronically active type of security tag deactivation
pad.
There are two types of security tag deactivation systems :
An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security
tag. If the Lane/5000 device is placed too close to the system’s pad, or placed above the pad, the signature capture
les may be corrupted.
A passive system is a permanent magnet type that does not send out a signal. This type does not affect the
Lane/5000 device.
3_2 Device is not working
Make sure that the Lane/5000 connector is fully inserted into the back of the device.
1
Restart the device.
2
If you have another working Lane/5000 device, swap the devices to determine if the problem is with the device,
cable, POS, or power supply.
3
If the Lane/5000 device is directly connected to a host, reset the host by turning it off and back on again.
4
Lane / 5000
Installation Guide
If your host device has a magnetic stripe reader, try swiping the card there.
If you have another working Lane/5000 device, try swiping the card there.
To determine if the problem is with the card:
5