User Guide WebPOS iWP220/ iWP250 INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine ‐ FRANCE Tél. 33(0)1 46 25 82 00 ‐ Fax 33 (0)1 47 72 56 95 www.ingenico.
Contents 1. Introduction _________________________________________________ 4 2. Unpacking ___________________________________________________ 4 3. Recommendations _____________________________________________5 3.1. Security _____________________________________________________________5 3.2. Security of your terminal _______________________________________________5 3.3. EC standard compliance marking _________________________________________5 3.4.
7.1. Paper roll ___________________________________________________________ 13 7.2. Cleaning of the terminal _______________________________________________ 14 7.3. Transport and storage ________________________________________________ 14 7.4. Troubleshooting _____________________________________________________ 14 7.5.
1. Introduction Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee‐related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.
3. Recommendations 3.1. Security Power on/Power down To power on or power down the iWP220/iWP250 connect or disconnect the power supply from the electric outlet. Lithium battery The iWP220/iWP250 is fitted with a lithium battery, which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.
3.4. FCC compliance The FCC ID for this model are: TBC_iWP220 _iWP250 3.4.1. FCC Statement This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
3.5. Main Characteristics Terminal Weight about 1,700 kg without paper roll Size (with foot in middle position) 345 x 210 x 160 mm (l x w x h) Serial link 2 USB A (Host) 4 USB B (Device) 1 RJ45 ‐ Lan 1 RJ11 – Cash Register 1 Desktop power supply unit Weight approx 450 g (without mains cable) Size approx 133 x 59 x 35 mm (L x w x h) Class II equipment PSU 2 pole socket 3 A Electrical mains network 100‐240VCA/50‐60 Hz Max consumption 2.
4. Installation and connection 4.1. Positioning the terminal Install the terminal on a flat surface, with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti‐shoplifting barriers, ...).
4.3. Connections All connections are on the rear of the terminal protected by a shield cover. 4.4. Installing the iWP220/iWP250 – Cable fixing 4.4.1. Remove the shield cover 1 Remove the shield cover by drawing on the clips . Lift the shield cover rearward to remove it, as shown by arrows on the figure. Profil view 1 4.4.2.
4.4.3. Close the shield cover 1 To close the shield cover, start by inserting the clips of the shield cover in their housing respectively first, as shown on the figure here below, and close the shield cover as indicated by arrow on the figure below. 1 Profil view 4.5. Installing Micro SD Memory and SIM MicroSD Memory and SIM slots are located under the terminal Insert completely the micro SD memory card or SIM in their slot, To remove the SD Memory Card or SIM card push on it with your nails.
5. Installing a paper roll CAUTION Use only paper approved by the manufacturer (diameter 80 mm). Use of unsuitable paper is likely to damage the printer of your terminal (see characteristics in “Maintenance chapter”). 5.1. Open the cover paper compartment Open the paper compartment by pushing the button on the front face and pull the cover to the rear of the terminal. ATTENTION Do not force the cover against stop edge. 5.2.
6. Daily use 6.1. Card insertion 6.1.1. Reading a magstripe card Insert the card manually in the driver, magstripe facing right. Swipe the card with constant speed, not too slow not too fast, to maximize the reading and avoid annoying repetitions. 6.1.2. Contactless (optional) Bring the card firmly up to the active zone above the display (at about 1cm). Keep the card close to the Cless aerea during the transaction.
7. Maintenance ATTENTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. 7.1. Paper roll Characteristics Precisions Colour White Width Diameter 80 mm 80 mm max.
7.2. Cleaning of the terminal First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are: Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Do not clean the electrical connections. Do not use in any case, solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts. Avoid exposing the terminal to the direct rays of the sun. 7.3.
7.5. End of life The product belongs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product. The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.
“This Document is Copyright © 2009 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
