User Manual

Indyme Customer Service
How To Contact Us:
The Indyme team of communication systems professionals can assist with every phase of
implementing and maintaining your system. There are several support options available,
including phone support, e-mail support, and on-site equipment repair.
Phone Support
Phone support is available from 6:00 a.m. to 6:00 p.m. (Pacific Time) Monday through
Friday. However, emergency support is available 24 hours a day. Call Indyme Customer
Service at 1-800-829-6141.
E-mail Support
Address e-mail messages to [e-mail]. When doing so, include the
Messaging Telephony Server (MTS) serial number, location, and a brief description of
the problem.
Mail In Equipment Repair
Equipment Manufactured by Indyme—All Indyme manufactured equipment carries a
one-year warranty. To obtain repair service, call Indyme Customer Service at 1-800-829-
6141, Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific Time).
A Return Material Authorization (RMA) number will be issued. Ship the equipment to the
Indyme Repair Depot, freight pre-paid. It will be repaired and returned within three
business days.
This service is provided free of charge for equipment still under warranty or covered by a
Maintenance Agreement.
Non-Indyme Manufactured Equipment—The procedure for this equipment is the same
as stated above, however ten business days must be allowed for repair and return.
On-Site Equipment Repair
For on-site service, call Indyme Customer Service at 1-800-829-6141, Monday through
Friday from 6:00 a.m. to 6:00 p.m. (Pacific Time).
If the source of the problem cannot be identified and corrected over the phone, the
Indyme Field Service Coordinator will dispatch a technician. Actual response time may
vary, but will not exceed 24 hours for emergency calls, 48 hours for urgent calls, and 72
hours for routine trouble calls.
Indyme Electronics, Inc. P/N: 430441-00 Rev E