Warranty Manual

IK Multimedia Limited Warranty
Thank you for investing on an IK Multimedia product. Please read the terms of this warranty carefully. If you have any questions, please call our numbers below.
Terms and Conditions
IK Multimedia warrants to the first purchaser from an authorized dealer/reseller that this product will be free from defects in materials and/or workmanship and that will function
in accordance with the product specifications for a period of one (1) year from the date of purchase. You must register your IK product within fifteen (15) days of purchase.
Warranty Period
One Year Warranty PARTS, ninety (90) days Warranty LABOR.
During the 90 days period from the date of purchase, IK Multimedia will repair or replace this product at its sole discretion at no charge to you for PARTS or for LABOR. After the
initial 90 days period, IK Multimedia will repair or replace the PARTS at no charge to you, but we will charge you for LABOR, (fees to be determined according to the problem’s
characteristics).
This warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, accidental damage or exposure to extremes in
temperature or relative humidity, improper installation, damage which may have been caused either directly or indirectly by another product, improper care, or if the product has
been altered or modified in any way, or if the damage was caused by repairs or service provided by an unauthorized center.
To exercise your rights under this warranty, you should contact the numbers below to obtain a Return Authorization (RA) number. After you have obtained a RA, complete the
Product Return Form and ship this product in the original (or in an appropriate) packaging at your expense (insurance is recommended), together with proof of purchase (copy), to
one of the addresses below. Please read the Service Policy section of this document carefully.
THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS, IMPLIED OR STATUTORY. IK MULTIMEDIA MAKES NO OTHER WARRANTY,
EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-
INFRINGEMENT. PURCHASER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT, OR A REFUND OF THE PURCHASE PRICE
PAID, AS SPECIFIED HEREIN. IN NO EVENT WILL IK MULTIMEDIA BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY DEFECT IN THE PRODUCT, INCLUDING LOST PROFITS, DAMAGE TO PROPERTY AND, TO THE EXTENT PERMITTED BY LAW, DAMAGE FOR PERSONAL INJURY, EVEN
IF IK MULTIMEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states/countries do not allow the exclusion of implied warranties or limitations on the duration of an implied warranty, so the above limitations may not apply to you. This
warranty gives you specific legal rights. You may have other rights, which vary from state to state, country to country.
Service Policy
To obtain warranty service, you must:
1) Be the original purchaser who bought from an authorized dealer/reseller and register your IK product within fifteen (15) days of purchase.
2) Call the numbers below during the warranty period to obtain a Return Authorization number and shipping instructions.
3) Ship the product as instructed to one of the addresses below (Do NOT send the product to your dealer), including the Product Return Form (available for download at
www.ikmultimedia.com/warranty) and a copy of your proof of purchase.
Europe
IK Multimedia Production srl
Via dell’Industria, 46
41122 Modena
ITALY
Phone: [phone]
Fax: [phone]
US, Canada, Central and South America
IK Multimedia US, LLC
590 Sawgrass Corporate Pkwy.
Sunrise, FL 33325
Phone: [phone]
Fax: [phone]
Other Countries
Contact your Local Distributors at:
www.ikmultimedia.com/dealers
OR
Contact either the Europe or US office to find out
where to send the product.
4) IK Multimedia must be able to duplicate the related defect or problem at its facilities.