User guide Bridge EB1 Version 0.
Welcome! This guide will get you up and running with your igloohome Bridge. In the meantime, you should follow igloohome on Facebook and Youtube! Like us on Facebook Visit our Youtube As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual.
Table of Contents What’s Included 4 Specifications 5 Bridge Anatomy 6 Features 7 Compatible igloohome Locks 8 Setting up Bridge Placement of Bridge Power Up App Onboarding Managing Locks/Devices in App Retrieving Activity Logs Bridge & Linked Device Status Etiquette Mode Unpairing the Bridge Hard Reset 9 11 12 14 15 16 18 19 20 LED Indications 21 Troubleshooting 22
What’s Included Bridge Adhesive Mounting Tape USB-C Cable 4
Specifications Model Power Type Operation Temp Storage Temp Body Material WiFi Weight EB1 USB-C 0°C to 40°C -25°C to 70°C PC 802.11 b/g/n [2.4GHz only] Net: 40g, Gross: 154g Side 64mm 24mm 64mm 64mm Front For damage resulting from incorrect use of Bridge, use of Bridge in potentially explosive environments, or use of Bridge outside of stipulated specifications, the customer bears sole responsibility. igloohome accepts no liability whatsoever.
Bridge Anatomy WiFi LED Bluetooth LED USB-C Port 6 Multi-Function Button
Features Remote Access Lock & Unlock from Anywhere Create and Revoke access remotely Access your lock from anywhere in the world with an internet connection. Lock & Unlock as and when you want to. Create, edit and delete PINs as well as revoke different types of access. Connects to your home’s WiFi Activity Logs Compatible with 2.4GHz WiFi. View your lock’s activity logs from anywhere.
Compatible igloohome Locks Compatible Devices Maximum Bridge to Device distance* Deadbolt 2S Metal Grey Less than 17m Mortise 2/2+ Less than 18m Push-Pull Mortise Less than 19m Lever Mortise Less than 17m Metal Gate Rim Lock Less than 15m Glass Door Rim Lock Less than 18m Keybox 3 Less than 14m Padlock Less than 13m Other Devices Newer devices will be launched from time to time. For latest Bridge compatibility, go to go.igloohome.
Placement of Bridge Ensure Bridge is within Bluetooth range of your lock. Ensure Bridge is within Ensure Brige is within WiFi range of your router. WiFi range of the router. Place your Bridge next to a power outlet. NOTE: The Bridge functions best when locks are within close proximity to the Bridge. Please refer to the table on the previous page for the maximum distance between the Bridge and the igloohome device. The Bridge also needs to be placed within WiFi range of your router.
Power Up Plug in the USB-C cable into the USB-C port and power adapter. Bridge will turn on and go into “Ready to Pair” mode with both WiFi and Bluetooth LEDs blinking. Bridge will stay in this mode for 10 mins after turning on. If the Bridge is not configured after 10 minutes, both LEDs will stop blinking. Press the Multi-function button once to put the Bridge back into “Ready to Pair” mode.
App Onboarding Register as a Lock User a) Download the igloohome app from the App Store / Play Store b) Create an account and login 2 Pairing the Bridge Go to [Configuration], select [Manage Bridge], and select the [+] sign at the top right corner. Select [Next] when the Bridge is in [Ready to Pair] mode with both WiFi and Bluetooth LEDs slowly blinking. Wait for the pairing to complete. Once Bridge is paired, create a name for the Bridge.
3 Connect the Bridge to your WiFi Network a) Select [Start WiFi configuration] b) If your phone is already connected to a WiFi network and you would like the Bridge to connect to the same WiFi network, please enter the password for that WiFi network. Note: the Bridge can only connect to a 2.4GHz WiFi network. 5GHz is not supported. If your WiFi is not turned on, please turn it on to continue the WiFi configuration. Select [Go to WiFi settings] to be redirected to your phone’s settings to turn on WiFi.
Add / Link the Lock to your Bridge a) Select [Link now] b) Select a lock to begin linking, wait for the linking to complete. Select [Done].
Managing Locks/Devices in App a Link more Locks to your Bridge 1. Pair your lock to the igloohome app first 2. Select [Manage Bridge] in the Configuration Menu 3. Select the Bridge you want to link to 4. Select [Linked Lock(s)] 5. Select [+] icon on the top right hand corner b Unlink Locks from your Bridge To Unlink locks, repeat steps 2 & 3. Select the bridge you want to unlink the locks from and click the unlink icon to the right of the lock.
Retrieving Activity Logs Activity Logs To retrieve activity logs from your lock, go to the Activity Log view in the App. If your lock is from the latest batch or has the latest Firmware update, the Bridge will automatically retrieve activity logs from the lock. If your lock is from an earlier batch, the activity logs will not be automatically retrieved by the Bridge. You will have to upgrade the Firmware on the lock in order for the Bridge to automatically retrieve activity logs from the lock.
Bridge & Linked Device Status a Bridge Status Here are the steps to check the status of your Bridge as well as all of your locks 1. Select on [Diagnostics] under Bridge Settings 2. Select on [Sync] to update the parameters for the Bridge and any linked devices Under the Bridge tab, the 2.4Ghz WiFi connection information will be displayed. Here, you can check if your Bridge is connected to your WiFi network, the WiFi signal level and connection to the internet.
c Heartbeat The Bridge will perform a “Heartbeat” automatically every 24 hours (12am local time). The Heartbeat allows the Bridge to update its own status as well as the status of its linked devices. This will ensure that the WiFi status of the Bridge as well as the individual locks’ status, battery level as well as the Bluetooth signal strength gets automatically updated.
Etiquette Mode a a Activate The Etiquette Mode is to turn off the Bridge’s status indicator lights to ensure they do not disturb the user at night time. The Etiquette Mode can be activated by pressing the Multi-function button twice in quick succession. b a Deactivate To deactivate Etiquette Mode, press the Multi-Function button twice.
Unpairing the Bridge To remove the Bridge from your account 1. Go to [Configuration], select [Manage Bridges] 2. Select on the Bridge you want to remove 3. Select on the [Delete Bridge] button Note: This Bridge will be unlinked from all your linked locks automatically and unpaired from your igloohome account. This Bridge can now be paired to another igloohome account.
Hard Reset a Press and hold the Multi-Function button for at least 10 seconds. After the first 5 seconds of pressing the button, the WiFi and the Bluetooth LEDs will start blinking red. Continue pressing the button until the WiFi LED (green) and the Bluetooth LED (blue) blinks slowly. First 5 seconds Solid Green LEDs Next 5 seconds Blinking Red LEDs Hard Reset Complete Blinking Green/Blue LEDs Hard reset will result in all settings and data being reset from the Bridge.
LED Status Indicators WiFi LED Bluetooth LED Bridge State Slow blinking Green (synchronised with Bluetooth LED) Slow blinking Blue Bridge powered on, “Ready to pair” state Solid Green Solid Blue Pairing complete Solid Green N/A WiFi connection established / stable Blinking Green N/A Bridge powered on and attempting to connect to WiFi network Blinking Green N/A WiFi activity (data transfer) Blinking Red N/A WiFi connection / internet connection failed N/A Blinking Blue Bluetooth activi
Troubleshoot Can’t connect to WiFi while setting up • Ensure the device is connecting to a 2.4GHz WiFi network, not a 5GHz network • Move the Bridge closer to the WiFi Access Point/Router for better WiFi reception Can’t remotely access lock • Check that the WiFi LED is solid green (unless in Etiquette mode. To turn on/off Etiquette mode, double press on the Multi-function button) • Ensure that the Bridge is within Bluetooth range of the locks.
Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
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