SMART Series SMART-51S, SMART-51D, SMART-51L User Manual 1
Copyright Notice Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or mechanical, without the express, written authorization of the company IDP card printer. All information contained herein may be subject to modification without prior notice.
Table of Contents 1. Introduction...................................................................................................................10 1.1 Printer outside features ...................................................................................................... 10 1.2 Printer inside features ........................................................................................................ 13 1.3 Ribbon cartridge features......................................................
5. Optional device driver installation.................................................................................70 5.1. Contact smartcard reader ................................................................................................... 70 5.2. Contactless smartcard reader ........................................................................................... 73 6. Troubleshooting ............................................................................................................
Table of Figures Figure 1 SMART-51 front features .................................................................................................................. 10 Figure 2 SMART-51 rear features.................................................................................................................... 11 Figure 3 SMART-51S (Standard) ..................................................................................................................... 12 Figure 4 SMART-51D (Dual) ................
Figure 27 Loading the cards 1 .......................................................................................................................... 24 Figure 28 Loading the cards 2 .......................................................................................................................... 24 Figure 29 Loading the cards 3 .......................................................................................................................... 24 Figure 30 Loading the cards 4 ..............
Figure 54 Printer sharing..................................................................................................................................... 37 Figure 55 Ports ......................................................................................................................................................... 37 Figure 56 Advanced ...............................................................................................................................................
Figure 81 Upgrading the firmware 3 .............................................................................................................. 57 Figure 82 Dynamic IP configuration .............................................................................................................. 58 Figure 83 Static IP configuration .................................................................................................................... 58 Figure 84 Network service configuration ....................
Figure 108 Printer cleaning Step 5 ................................................................................................................. 83 Figure 109 Printer cleaning Step 6 ................................................................................................................. 83 Figure 110 Thermal Print Head......................................................................................................................... 84 Figure 111 Print head setup...........................
1. Introduction 1.1 Printer outside features For the user’s convenience, SMART-51 status can be seen through LCD with LED and the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s PC The following shows the outside functional features found on the printer.
⑦ ⑦ Backside card outlet ⑧ Stacker fixing Hole ⑨ Power switch ⑩ 24V power connector ⑪ Network port In case there is no network option, it is closed.
There are three models in SMART-51 card printer series such as SMART-51S, SMART-51D, SMART-51L. SMART-51S (Figure.3) is the standard card printer. It can be printed in single side with the encoding. This manual is prepared based on SMART-51S. SMART-51D (Figure.4) has a flipper which can enable to print in both sides. SMART-51D can print the both side of the card with the encoding. SMART-51L (Figure.
1.2 Printer inside features In SMART printer, the ribbon is installed by a ribbon cartridge which can be used semipermanently. The following shows the inside functional features found on your SMART-51 printer. ⑤ ② ④ ③ ① Figure 6 SMART-51 Inside features ① Output hopper(Stacker) Collect the printed card and/or encoded cards. Maximum 40 cards are loaded and the extra printed/encoded card is passed out. It can be withdrawed when pulling forward. ② Input hopper Load the cards for printing.
⑤ Thermal Print Head This enables the cards to be printed. (Caution!: This is very hot after printing. Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality or damaging printer head permanently.
1.3 Ribbon cartridge features SMART-51 printer uses the same ribbon cartridge as a SMART-50’s. (However, the ribbon for SMART-51 is incompatible with SMART-50’s. The color of gear part of the ribbon for SMART-51 is gray.) ② ③ ④ ① ① Ribbon cartridge ② Take up parts ③ Supply parts Figure 7 Ribbon cartridge features ① Ribbon cartridge -. Install a ribbon and a disposable cleaning roller provided with the ribbon. -. This semi-permanent ribbon cartridge is a component of the printer.
1.4 Display and Buttons Control panel of Printer consists of 2 lines LCD and 2 buttons. The 2 buttons have the functions as shown in the Figure 8. Two Line LCD Right Button Left Button Figure 8 SMART-51 Display and Buttons The status of SMART-51 is ‘Initializing’ when boot up. It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is working. In case of sensing an error, it is changed to ‘Error’ status.
2. Printer installation 2.1. Connecting a power and a USB cable (1) SMART-51S Connect the power and USB cable as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. Figure 9 SMART-51S Connection of power and USB cable (2) SMART-51D Connect the power and USB cable after turning the printer on its side as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection.
(3) SMART-51L SMART-51L needs two power cables. Connect powers and USB cable after turning the printer on its side as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. SMART-51L has two power switches so please turn on both switches.
2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button. Figure 13 Top Cover open (3) Take out the ribbon cartridge.
(4) Install a ribbon into the ribbon cartridge as the right picture. Figure 15 Loading the ribbon 1 (5) Insert the supply side of the ribbon to no.1 hole and press the opposite (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4. After inserting, tighten the ribbon. ① (Caution! If the ribbon is not tightened, a rolling up error might be happened.) ③ ② ④ Figure 16 Loading the ribbon 2 (6) Install the disposable cleaning roller to the ribbon cartridge.
(7) Peel the protective wrapper from the cleaning roller. After removing the protective wrapper, the cleaning roller should be kept clean from fingerprints, dust and foreign substances to avoid contamination because it is adhesive. (Caution! Do not use without peeling off the protective wrapper because the cleaning roller cannot perform its function.
2.3. Fitting a laminating film In case of installation of the laminator, please fit a laminating film as below. (1) Open the laminator cover by pressing the laminator cover open button. Take out the film cartridge. (Caution: Laminator head is possible to be HOT. Do not touch it.) Figure 21 Take out the film cartridge (2) Insert the laminating film in the same way of ribbon. (Caution! If the film is not tightened, a rolling up error might be happened.
2.4. Loading the cards This section shows how to load the plastic cards. (1) Open the input hopper cover. Adjust the card thickness with the card thickness control lever. (Caution! If the adjustment is not correct, it will make some error. Use the type of cards in the specification of this manual. Always keep the card surface clean state.) Figure 24 Adjusting the card thickness lever (2) To separate cards from each other, push a stack of cards back and forth to an angle about 45 degrees vertically.
(3) Stand the stack of cards vertically after separating Figure 27 Loading the cards 1 (4) Load the cards on the input hopper properly and close the hopper cover.
2.5. The withdrawal of printed cards. Printed cards are passed out to the stacker of front bottom side of SMART printer. Figure 31 SMART-51 Withdrawal a card SMART-51’s stacker can be divided as following image. so you can withdraw the printed cards easily.
2.6. Rear Stacker (Option) SMART-51 can install a rear stacker for option at the back of the printer. In case of SMART51S and SMART-51L, please install into the slots at the backside. In case of SMART-51D, please open the back cover of the printer and install it. After that, set the value of ‘Card Out’ to ‘Back’ in the CardPrinterConfig Program.
2.7. Driver installation (Windows 7 / 8 / 10) (1) Please insert the installation CD. Please choose language and click “Driver Install”. Figure 36 Install Win7 driver 1 (2) When “User Account Control” window is opened, click “Yes” Figure 37 Install Win7 driver 2 (3) STEP 1: Please turn off printer if it is connected to PC. Please click “Next”. When you click “Next”, older driver will be removed automatically. This process will take several minutes to remove older driver.
(4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 39 Install Win7 driver 6 (5) STEP 3: - USB Please click “Next” if printer is connected to USB only. If you want to install the driver for a printer connected to network, please select the “TCP/IP Network port” and select the proper printer as step (7). Figure 40 Install Win7 driver 8 (6) Please turn on the printer (Network cable is not supplied. Please ask network administrator for more questions.
(8) When driver installation is completed, please click “Close” Figure 43 Install Win7 driver 11 (9) Please open “Devices and Printers” from “Hardware and Sound”. Please check if “IDP SMART-51 Card Printer” is created. Figure 44 Install Win7 driver 12 (10) Please click the right mouse button after cursor is placed on “IDP SMART-51 Card Printer” icon. Click “Printer properties”.
(11) Please select “general” tab and click “Print test page” in “IDP SMART-51 Card Printer Properties” window. Figure 46 Install Win7 driver 14 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly. (If card is not printed or error comes out, please refer to “Trouble Shooting”.
3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SMART-51 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture. Figure 48 Printer properties (2) Layout - You can select either horizontal or vertical printing direction. To apply your selection, click “OK”.
(3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SMART51 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SMART-51 supports CR80 cards only. Figure 50 Input / Output (4) Printing Do Printing : You can select printing or not [ Print Side ] Side : Please select one side printing or both sides printing (It is possible only when you have a flipper.) [ Front / Back ] Color : You can select color or mono print.
Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only. (Please select “Diffusion Dither” for high quality.) Ribbon Save : K ribbon Split : You can set the both sides (Front:YMCO, Back:K) to save color ribbon(YMCKO, HYMCKO, BYMCKO). It is only activated while printing both sides option is set.
(6) Encoding This tap will be shown only when Magnetic encoder is installed. Do Encoding : You can select encoding or not Coercivity : You can select the coercivity to encode Loco : 300, 600 Oe. HiCo : 2760 Oe. SpCo : 4000 Oe. Auto : Defined automatically Repeat Count : You can select the retry count to encoding when encoding is failed Figure 53 Encoding 3.2.
Position Processing: Set criteria for resin black processing. - Color [-32:32]: to set the position of color panels - Mono [-32:32]: to set the position of resin or mono panel - Overlay [-32:32]: to set the position of overlay panel Resin Black(K) Processing: Set criteria for resin black processing.
Card Side [Front/Back]: to set the direction of card when waiting Wait Position [-100:100]: to set the position of card to wait from the criteria position. Unit is 0.1mm - Wait Time [0:1000]: to set time to wait.
3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 54 Printer sharing (2) Ports Port tab shows which port is connected with SMART-51. SMART-51 has connection with USB Virtual printer port as left picture because SMART-51 uses USB connected to PC. (Caution! This port is selected automatically. It is recommended to maintain default.
(3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 56 Advanced (4) Color Management In “Color management” tab, you can select color management profile fit to the printer. SMART-51 uses color profile to express optimal color.
(5) Security You can set the permission to use a printer. Depend on the permission, the certain group or user can print, manage the printer/documents or not. Figure 58 Security (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon & balance and printer’s status. You can print the “technical support sheet” on a card to check printer’s setup value.
4. Utilities 4.1. Card Printer Config SMART-51 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in our Installation CD. You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program. If you input the correct password, the recorded setup value will be shown and you can change values. The password is saved to SMART-51 printer.
(2) Card Printer Basic Setup ② ① ③ ④ ⑤ ⑥ ⑨ ⑦ ⑧ ⑩ Figure 62 CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SMART-51 Card Printer” is a name of printer. “SMART1” is printer ID, “USB005” is connected port. If you connect the Network printer, please check the “Allow Network Printer” and select in the pull-down menu. ② To set administrator password and user password.
③ Click “Card Printer” tab.(If laminator or flipper is installed, you can setup laminator or flipper setting value by “Laminator” tab or “Flipper” tab.. ④ To show firmware version, serial number of printer and serial number, resister & type of print head. ⑤ To show print area. It shows exaggeratingly for user convenience. ⑥ To set print area. Please set it properly to print on an entire card because SMART51 is a direct thermal card printer. When you click “⑦ Print”, a card is printed as like “④ example”.
Figure 63 Color density Black Density: To set resin black density. In the picture, barcode is printed to express density. When density is too strong, barcode is printed too thick. When density is too weak, barcode is too thin. Please adjust resin black density to express clear barcode. Please refer to the following pictures. Figure 64 Resin Black density Overlay Density: To set overlay density. Please set it when overlay is printed on surface regularly.
Figure 65 Overlay density ⑧ To print calibration card. ⑨ To show advanced Setup. (It is recommended not to set advanced setup.) ⑩ To load or save values. Get Config.: to get values from current printer Set Config. : to set values to current printer Load from File: to load values from file Save to File : to save values to file Load Default : to load default. Please adjust values again after load default.
(3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 66 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SMART-51 is used by SDK, you can set unique ID for SMART-51 printer regardless of whether it is connected by USB or what IP address is. It is useful to connect and use several printers. Default is “SMART”. Set PC Serial: One of security function.
Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SMART-51 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SMART-51 printer. “Total Issue Count” is the number of issued cards from factory shipment, “User Issue Count” is the number of issued cards from replacing head. When you replace a head, please initialize the number by ticking “Reset User Issue Count”.
SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SMART-51 is connected to USB, it transmits the USB serial number to PC. Default is the same number used by all SMART-51. Please set this option when you use multiple SMART-51 printers connected to 1 PC via USB.
(4) Flipper Setup This ‘Flipper’ tab is shown when the flipper option is installed.
(5) Laminator Basic Setup This ‘Laminator’ tab is shown when the laminator option is installed. ① ② ④ ③ Figure 68 CardPrinterConfig – Laminator Basic Setup ① It shows the information of installed laminator such as firm-ware version, serial number. ② The fields show laminator film’s type, balance, code and laminator code. Film Type : It shows installed film’s type and vendor code. Film Remain : It shows installed film’s total number and balance.
Heater Temperature : It is for laminating temperature. Laminating PPS : Laminating speed. Laminating Move Pulse : The distance of laminating movement. Separation with Card : After laminating and removing film, the value changes the distance of card movement Separation with Film : After laminating and removing film, the value changes the Distance of film movement. Lami. Start Card Pos : The value is for laminating start position. Torque Laminating Max : Maximum torque of motor while laminating.
① It shows total laminating count.
4.2. Network configuration (1) Connecting network port The printer which installed with network option has a port for network connection as shown in the left picture. ① Power Switch ② Power Supply Connector ③ Network Port ④ USB Port ①②③④ Figure 70 Rear view of SMART-51 printer 1 Please connect network cable (RJ45) to a printer. (Network cable is not supplied. Please ask network administrator for more questions.
(2) Network configuration NetAdmin is run as the Pic.72 after turning on SMART-51 network printer. ① Printer Connection Status Searches local network, finds and shows available network printer. ① ② ③ ② Network Module Management Searches connected encoder on network module. Reboots, Resets network module. Firmware upgrade available ③ Printer Configuration Sets detailed system configuration.
If you are unable to find printer in local network, please connect printer by USB. You can setup network by USB. When you click Refresh, you can find a printer connected by USB as shown in the left picture.. You don’t need to install device driver for network configuration by USB. Please ignore messages related to device installation. You can change values of “System Management” only when you connect a printer by USB. Please connect a printer by network to use all of the functions of Netadmin.exe.
“USB port state” shows USB device status connected on network module. Network module has 4 USB ports. Network module supports PC/SC. When you install the encoders that support PC/SC on network module, you can recognize the status of encoders. Figure 76 USB port state “Reboot module” reboots network module. Please click “Yes” when pop-up window comes out for reboot. It takes 1 minute to reboot. Please click “Refresh” after reboot.
“Reset to default” resets to default and reboot network module. Please click “Yes” when pop-up window comes out for reset. It takes 1 minute to reboot. Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”. Figure 78 Reset to default “Upgrade firmware” enables to upgrade firmware of network module. You can choose a firmware file.
Warning box will be shown during firmware upgrade for network module. It is recommended not to do other work during firmware upgrade for system reliability. Please do not turn off a printer until the upgrade is completed. Figure 80 Upgrading the firmware 2 When firmware upgrade is completed, pop-up comes out for reboot. Please click “Yes”. It takes 1 minute to reboot. Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”.
If you setup network automatically, please choose DHCP. Please select DHCP or Static. “DHCP” is default for SMART-51 printer. Please enter values for “IP”, “Network Mask”, and “Gateway”. Click “Set Configuration”. Static IP is recommended. DHCP server assigns IP address automatically but this IP address is temporary, so the IP address may be changed. In this case, the network error may occur in connecting to SMART-51 network printer.
You can change Service Configuration. SMART-51 network printer provides 3 kinds of service (change “USB Spool”, “Network Spool” and “Network SDK”). You can select and change the service according to the need. In “Network SDK”, you can control the printer and print a card well, and the printer supports SSL (Secure Sockets Layer) and User Authentication for security. Please use default and ask technician for details. Figure 84 Network service configuration You can use Open Card Print function.
You can add, change, delete User and change its password. “admin” is administrator and you can’t delete this account.
4.3. Card Printer Test Basically Card Printer use standard printer device so you can be used same as general paper printer. In the case of magnetic stripe, contact, contactless encoder option, you will need to install appropriate driver and operate individually. Encoding operation will be controlled by “CARD PRINTER SDK”. You can test all feature of printer by Card printer Test.
④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SMART-51 printer connected to USB has higher priority. Other printers could be selected by pull-down menu. You can test all function with connected printer. .
Rotate Rotator is to flip over a card in the printer installed flipper. “Auto” is to move a card from printer to flipper and flip over a card and move a card to the printing position automatically. “Batch” is to repeat “Auto” as many times as the number of set. “To Bottom” is to turn to the backside of card and “To Top” is to turn to the front side of card. Etc “Cleaning Roller” is to clean the roller by cleaning card automatically. “Use Log” is to display log in message space.
In the Setting, “Retry” is to retry the encoding test when the error occurred. “Prompt on Error” is to display Pop up Message when the error occurred. If not, Error number will be counted without message. The number of error is displayed at Error section. (5) Encoding Magnetic: Magnet Stripe Encoding “Read” is to read and display the data from magnetic stripe card. It is composed of “Do Read” and “Read All Buffer” and runs “Do Read” and “Read All Buffer” sequentially.
IC(PC/SC) : Contact Smartcard Encoding In SMART-51 printer, a contact smartcard encoder can be installed and SMART-51 printer supports the contact smartcard encoder in the printer inside and the SIM encoder on the right of front side. “IC(PC/SC)” is to test a contact smartcard and SIM encoding. “Batch” is applied only to the contact smartcard encoding because SIM encoder is installed outside and can’t move a card automatically.
Figure 89 Contact smartcard encoding RF(PC/SC) : Contactless Smartcard Encoding In SMART-51 printer, a contactless smartcard encoder can be installed and SMART51 printer has the internal and external contactless smartcard encoder. RF(PC/SC) is to read and write the contactless smartcard. Using internal encoder, the printer brings a card into the printer from input hopper and encodes a smartcard.
“Save APDU” is to save the displayed APDU commands. “Clear APDU” is to clear the APDU section. “Send APDU” is to run the APDU commands. Batch process repeats the following steps sequentially, Card “IN” Move “RF” RF “Connect” Get UID RF “Discontact” Card “OUT” Figure 90 Contactless smartcard encoding (6) Printer status “Get Temperature” is to get and display the temperature of Thermal Print Head.
4.4. Firmware update When you run the CardPrinterFirmware, you can see the pop-up window. (1) CardPrinterFirmware Menu Device: Select the local printer that you want to upgrade. Card Printer / Flipper / Laminator: Select the device you want upgrade. Device Version: Displays the current firmware version of selected printer. Binary File: Click “Browse” button and select new firmware file to update. Figure 91 run CardPrinterFirmware Manual Update: It is used when you want to update manually.
(3) Firmware Update Click “Update” button to upgrade automatically, then the printer is upgraded after rebooting. In case there are some problems in the automatic upgrade, you click “Manual Update” and can see the pop-up widow as below picture. It shows procedure of manual upgrade. You can upgrade manually according to this procedure. (Caution: Please do not close upgrade dialog box until it is completed successfully and do not turn off the printer.
5. Optional device driver installation In SMART-51 printer, you can install the optional devices that encode contact smartcard or contactless smartcard. If your purchased SMART-51 printer has optional devices, you should also install the smart card reader drivers. 5.1. Contact smartcard reader In SMART-51 printer, you can install the two types of optional devices which are contact smartcard reader and mobile SIM smartcard reader.
(2) License agreement The license agreement window is shown. Check at the agreement and click “Next”. Figure 95 License agreement (3) Installation The installation message is shown as the picture. Click “Install” to install driver.
(4) Complete installation When the installation is completed, the window is shown. Click the “Finish” to complete the installation steps.
5.2. Contactless smartcard reader In SMART-51 printer, you can install the two types of smartcard reader which are internal contactless smartcard reader and external contactless smartcard reader. If you have one or more contactless smartcard reader devices on your printer, you should install the contactless smartcard device driver as in the following, and connect SMART-51 printer to your PC.
(2) Choose the installation method At the window as the picture, select “Install from a list or specific location” and click “Next”. Figure 99 Installation method selection (3) Driver location Insert the smartcard installation CD and find “\Options\ Omnikey 5121” directory on your CD. Find the right directory which is installed OS version on your PC, and select the directory as the picture, and click “Next”.
(4) Complete installation When the installation is completed, the window as the Pic121 is shown, click “Finish” to complete the installation steps.
6. Troubleshooting 6.1. Error Message SMART-51 printer shows the error message in the LCD display when it occurs. Click the Left button to retry or the right button to cancel an operation. The following shows the error message on your Smart Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD. No LCD Message Description and Countermeasures Fail to move a card from the hopper to the printer inside. -.
The printer can’t search the ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor 7 Ribbon Seek Err -. Check the operating state of the ribbon encoder sensor and gears -. Check and clean the Color In/Out Sensor -. Check the operating state of the color in/out Sensor The printer can’t wind the ribbon in printing or booting up. 8 Ribbon Move Err -. Check the operating state of the Ribbon Motor -.
-. Check the status of installation of ribbon and laminating film -. Check the laminator turning on if the laminator is installed Fail to communicate between a printer and a flipper/laminator 15 DeviceCon Error -. Check the laminator turning on if the laminator is installed -. Check a cable between a printer and a flipper/laminator Error occurs while laminating 16 Lami Error -. Remove a card after opening a laminator top cover -.
No LCD Message Description and Countermeasures Failed to execute a command of the printer -. Replace the USB cable USB 24 SetCommandFail -. Change the USB port in the PC -. Turn off/on the printer The printing data is full in the spooler 25 Spool Full -. This message disappear after printing all data to send -.
6.2. Cleaning the printer To maintain the best condition of SMART-51 printer, you must clean the printer periodically. If you use the exclusive cleaning card as the picture, you can clean the printer easily. For purchase the exclusive cleaning card, ask to SMART-51 printer provider. Figure 102 Exclusive cleaning card for SMART-51 printer If the exclusive cleaning card is ready, click the “Clean Printer” in the service tab of SMART-51 printer driver.
Step 1. Connect the SMART-51 printer to PC and turn it on, and prepare the exclusive cleaning card. Figure 104 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 105 Printer cleaning Step 2 Step 3. Insert the exclusive cleaning card into the printer through input hopper.
automatically. It is normal that the exclusive cleaning card is inserted to the ends and rollers are moving to clean. Figure 106 Printer cleaning Step 3 Step 4. Close the top cover to clean the Thermal Print Head and the printing roller. When the top cover is closed, cleaning card will be moving back and forth to clean.
Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive cleaning card will be ejected automatically as the picture. Figure 108 Printer cleaning Step 5 Step 6. Remove the exclusive cleaning card and install ribbon cartridge into the printer.
6.3 TPH (Thermal Print Head) replacement 1. Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 110 Thermal Print Head 2. Set up the new TPH’s configuration using CardPrinterSetup program. Step1: Run ‘Card Printer Setup’ in Utilities of the installation CD and click expansion button. Step2: Click “Change Header” in the extended setup. Step3: Input the TPH’s Serial No.
3. Replacing the new TPH Step1: Remove the old TPH from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the TPH and press the locked hook, then the TPH is disconnected.. (3) Disconnect the TPH from print head wire carefully. (Caution: TPH is possible to HOT.) Step2: Installing the new TPH (1) Connect new TPH to the print head wire. (2). Put the new TPH on the Shift and pull it up until be locked.. Figure 112 Print head replacement 4.
5. Calibration of Print Head Angle To get the best print quality, the TPH should be located vertically with card surface. If print quality has the problem, it could be caused by print head angle. Through Adjusting print head angle by screw (red mark in the right picture), you could make good quality of print. Figure 113 Print head angle (Use the appropriate screw driver to adjust, and turn the screw by 90 degrees at a time.) 6.4. Card movement 6.4.1.
Wrong printing position setting. Please contact the local supplier When operating temperature and humidity is out of the acceptable operating limit of the printer. Adjust the operating environment of the printer. 6.4.3. An Error occurs while the card is being transferred. First of all, check the Error message at LCD display. Open the top cover and remove the card by LED buttons. If this problem occurs frequently, check the followings. Non-standard cards or bad cards. Change the cards.
6.5.2. Not printed horizontal line. The ribbon cartridge is installed improperly. Check the ribbon cartridge installation state and whether the ribbon has wrinkles. The printer head is contaminated with the dust and dirt. Clean the printer head with cleaning kit. Figure 115 Printing quality trouble 2 The printer head is damaged. Please contact the local supplier to replace the printer head. 6.5.3. Unclear or not uniform print. Uneven or bad card surface. Change the card.
6.5.5. Unplanned color print. Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm). Uneven or bad card surface. Change the card. The transfer roller or printing roller is contaminated with the dust and dirt. Figure 118 Printing quality trouble 5 Clean the rollers with the cleaning kit as section 6.1. Worn-out printer. Please contact the local supplier. 6.6. Magnetic stripe encoding 6.6.1. Magnetic encoding error.
6.7. General operation 6.7.1. Ribbon snapped during printing. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again. Check the followings if this kind of problem occur frequently. Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm). Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed. 6.7.2.
Bad USB cable. Change the USB cable. The printing is operated with another printer driver. Select the correct SMART-51 printer driver again. Wrong USB port setting of the printer driver. Check the port setting of the printer driver and change the port setting. No ribbon in the printer or error occurred. Install ribbon in the printer or resolve the error. Too long power or USB cable (more than 1.5M). Use the cable provided with the printer. PC’s USB port is down: Reboot your PC.
7. Specification Model Printing SMART-51S Print Type Dye-Sublimation Print Area Edge to Edge Resolution 300dpi Dual Side Printing Card SMART-51D Option (with Flipper) Card Feeding Card Size Yes ISO CR80 or ISO CR79 (option-Factory installed) 0.38mm (15mil), 1.0mm (40mil) Card Type PVC, PET, Composite PVC Monochrome 5 sec./card (720 cards/hour) YMCKO Laminating Yes Automatic Card Thickness Printing Speed SMART-51L Max. 17 sec./card (212 cards/hour) YMCKOK _ Max. 22 sec.
RFID(13.56MHz) Usage The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.
