PISCES - POS PIN PAD User Guide
Copyright Copyright 2016, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 USA This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH.
FCC Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay PISCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Chapter 2 Installing the ViVOpay PISCES. . . . . . .
Chapter 1 Getting Started Overview The ViVOpay PISCES seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay PISCES is a PCI 4.1 certified counter-top contactless reader with integrated color display, MSR, signature capture and PIN pad. This device features serial RS-232 and USB 2.0 communications to POS systems.
Getting Started Unpacking the ViVOpay PISCES The ViVOpay PISCES requires a data cable and a power supply if the data cable is not supplying power. Data cable and power supply are not included with the ViVOpay PISCES and should be purchased separately from TDTECH. Verify that you have all the required components for the installation.
Chapter 2 Installing the ViVOpay PISCES Overview Before you connect and mount the ViVOpay PISCES, you should plan the installation to conform to PCI 4.1 requirements and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay PISCES, you can connect it to power and the POS terminal. Finally, you should test the ViVOpay PISCES to make sure the installation is successful. Site Planning Two environmental considerations affect how you install the ViVOpay PISCES.
Installing the ViVOpay PISCES ESS Can Another Customer View the PIN? While one person stands at the ViVOpay PISCES with their hand positioned to enter the PIN, the other tester should try to observe the keypad from behind and beside the first person. Can the Cashier View the PIN? While one person stands at the ViVOpay PISCES with their hand positioned to enter the PIN, the other tester should stand behind the counter and try to observe the PIN keypad.
Installing the ViVOpay PISCES ESS Installing the ViVOpay PISCES This section describes how to install the ViVOpay PISCES. The basic steps are: • • • Connect to power and POS Mount if required Test the installation Connecting the ViVOpay PISCES Accessing the Connectors The ViVOpay PISCES connectors are beneath a cover on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay PISCESso that the connector cover is visible. 2. Open to connector cover.
Installing the ViVOpay PISCES ESS 3. Insert the data cable into the HDMI connector directly 4. Close the cover 5. Turn the ViVOpay PISCES keypad side up. 6. Place the stylus in the holder at the side face of the ViVOpay POSCES. 7. Attach the data cable from the ViVOpay PISCES to the appropriate port on the POS.
Installing the ViVOpay PISCES ESS 8. Plug in the power supply. The ViVOpay PISCES the left LED illuminates. The ViVOpay PISCES may take up to 30 seconds to finish booting. The ViVOpay PISCES displays the opening set of screens before it displays the Welcome screen. The opening screens include: • • • ViVOtech screen Copyright screen Firmware version screen It should then display Welcome or Please present card or similar wording, depending upon the POS application.
Testing the Installation Installing the ViVOpay PISCES ESS After you have completed the installation and have checked for PCI 4.1 conformance, run the Onboard Diagnostic program as described in “Onboard Diagnostics” on page 10. Then check that the ViVOpay PISCES and the POS are communicating correctly by performing a sample transaction. The following test assumes that the host POS is already programmed to communicate with the ViVOpay PISCES.
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay PISCES readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader and the data cable. Symptom Possible Cause Probable Cause and Remedy • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply.
Troubleshooting and Maintenance Symptom Possible Cause Probable Cause and Remedy • Faulty or incorrect cable connections. • Unsupported card used. • Contactless application is not installed on terminal (for serial connections only). • Magstripe card not swiped correctly. • Magstripe card not level during card swipe. • The POS application is not using the correct communications parameters. • Check that the cable connection is secure and in the correct port on the POS/ECR.
Troubleshooting and Maintenance 3. After applying power. Please press key "1" and then press press key "#" within 3 sec after LCD display "Welcome". If you input correctly, The ViVOpay AR Diagnostics will appears on the screen and prompt alarm will sound.
Troubleshooting and Maintenance Maintenance The ViVOpay PISCES contains no user-serviceable parts within its enclosure. Do not open the ViVOpay PISCES enclosure. WARNING: Attempting to open the ViVOpay PISCES enclosure will trigger PCI security measures and it will stop functioning even after reassembly! You can replace the stylus without violating PCI security measures. You can also upgrade the ViVOpay PISCES’s firmware if required.
Troubleshooting and Maintenance Upgrading the Firmware You can upgrade the firmware of the ViVOpay PISCES if required for your application. You will need the following from your ViVOpay PISCES distributor: • New ViVOpay firmware ViVOpay download utility USB data cable You also need a PC with a USB port. The PC should have the required USB driver HID.DLL file. If not, it is available for download from Microsoft’s website.
Appendix A Specifications ViVOpay PISCES Specifications For detailed specifications, see the ViVOpay PISCES Technical Specifications. RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A&B, Mifare, ISO 18092 Reading distance MAX 4cm Physical Length 175 mm Width 95 mm maximum Depth 58 mm maximum Weight 0.4Kg Environmental Operating Temp. 0 to 55° C (32 to 131° F) Storage Temp.
Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
