Troubleshooting Guide

780 Montague Expy, Ste 601, San Jose, CA 95131 ! Tel: [phone] ! Email: [e-mail]
Unlimited)Access,)Anywhere,)Anytime!
www.ibabylabs.com!
Installation!
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Question!1:#I#installed#the#app#but#I# cannot#see#the# video#feed#(LED#light#at#the#back# of# the# monitor#is#
red)!
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Solid&red&means&the&monitor&cannot&connect&to&Wi!Fi.$Here$are$some$possible$reasons$for$that:"
1.If%you%are%using%a%third%party%USB%cable,'it'might 'have'a'different'voltage."
2."The"camera"does"not"support"the "5GHz$Wi!Fi#frequency.#Please#connect#your#phone#to2.4!GHz$WI!
FI,$and$reinstall$the$camera."
3.# Wi!Fi# SSID# and# password# should# be# 8!18# characters# made# of# uppercase# or# lowercase# letters,%
numbers,) or) their) combinations.) It) cannot) be) special) characters,) such) as) space,) apostrophe,)
ampersand,*etc."
4.Because) Wi! Fi#signal#cannot#pass# through#walls#and#floors,#it#is#recommended#to#set#up#the#monitor#
within&5!10#meters#(15#!35#feet)#of#the#router.&Also,&to&ensure&strong&signal,&do&not&put&the&router&in&
the$corner."
5."Unp lug "p ower"a d ap ter"of"the "router"and"p lu g"it"in "a gain."
6."Unp lug "p ower"a d ap ter"of"the "cam e ra"and"plu g"it"in "again."
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Question!2:"The"video"feed"la g s"a fter"installation.!
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1.#Unplug#power#adapter#and#plug#it#in#again."
2.#Because#Wi!Fi#signal#cannot#pass# through# walls# and#floors,#it#is#recommended# to# set# u p#the#monitor#
within&5!15#meters#(15#!35#feet)#of#the#router.#Also,#to#ensure#strong#signal,#do#not#put#the#router#in#
the$corner."
3."The"router"might"b e"o ld ,"or"th e re"are"too"many"devices"con n ec ted"to"the"router."
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Question!3:#Where#can#I#download#iBaby#Care#App#for#Android?!
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Please&download&iBaby&Care&App&from&Google&Play&Store."
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Question! 4:I$keep$seeing$the$ message$ ‘If$ you$ do$ not$ see" any"progress," please" click"‘Cancel’’,"when"
installing(the(m o n itor.!
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1."I f"you"are"using"a"third"party"USB"cable,"it"might"have" a"different"voltage. "
2."In"iBaby "Ca re"App ,"click "th e"‘L og "O u t’"button,"log"in"again"and "re!add#the#monitor."
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Question!5:#How#do"I"set"up"the"monitor"in"a"new"location?!
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Connect' your' phone' to'the' new' Wi!Fi# and# plug# in# the# U SB# cable# to# the# monitor.# Click# ‘Share#Wi!Fi ’$
when%prompted,%and%follow%the%instructions%on%the%screen%to%unplug%the%USB%cable."
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