Table of Contents Introduction ....................................................................................................................................... 3 Configuring from the Controller Touchscreen .................................................................................. 3 Touchscreen Navigation ..................................................................................................................................... 3 Connecting to a WiFi Network ..........................
Introduction This guide covers configuration of your Hydrawise™ Ready controller using the Hydrawise App for Apple or Android or configuration using your web browser. Because each Hydrawise™ Ready controller model is slightly different, please consult the Quick Start Guide supplied with your model for information on hardware installation and connection to your irrigation system.
All items on each screen are color coded to indicate which screen elements are buttons and which screen elements indicate status information. GREEN screen items indicate settings that can be changed. If you touch on the GREEN color item, then you'll be able to change that setting. If you’re entering information into the controller and use the Home or Back buttons, then your changes on that screen will not be changed. Always use the OK or Confirm buttons to confirm your changes.
Touch on any of the green buttons to change the wireless type, security type, or password. Configuring Wireless Name Touching on the currently configured Wireless Name will automatically start a scan of all local wireless routers and allow you to choose a new one. After about 5 seconds, a list of found wireless networks will be listed. To select a wireless name, touch on the wireless name and then touch Confirm.
Setting your Password For any security mode (except for Open) your wireless router password must be entered. Wireless passwords are a minimum of 8 characters and are case sensitive. Enter Wireless Password hydrawiserocks q w a e r t y u i o s d f g h j k z x c v b n m ?123 , . p l OK After typing in your password press the OK button. Do not press the Home or Back buttons – these options will not save your password.
The controller status screen shows your controller’s connection to Hydrawise servers for synchronizing schedule and weather information. Controller Status Status of connection to Hydrawise Servers Server Status Sync’d 5 seconds ago Serial Number C012556 Your serial number. Used to link your controller to your account Connection to Hydrawise success rate Version 1.
• Cordless telephones operating in the 2.4GHz range – you could also change the channel your phone uses • Nearby base stations using adjacent channels Note that the Hydrawise unit is designed to work in poor wireless environments. However, if you wish to manually run or stop a zone and the wireless signal is down then these actions will fail. Offline Mode If the controller loses internet for more than 24 hours you’ll receive a notification email. The controller will go into an offline mode.
Once the controller has successfully connected to your wireless router the Test Network button can be used to test network connectivity for troubleshooting purposes. The network test will verify connectivity to 4 destinations: Checking WiFi Performs a ping test to the Gateway address listed in the Network Status screen. If this test fails, check that you don’t have MAC address filtering enabled on your router. Checking DNS Performs a ping test to the DNS address listed in the Network Status screen.
Vegetables Zone 6 Each zone is color coded to indicate the current status of the zone as follows: Green Zone is scheduled to run at some time in the future. Grey This zone is not scheduled to run in the future. Blue (dark) Zone is current active. Blue (light Zone is waiting for another zone to finish watering and then will start immediately. Gold This zone is a master zone. Viewing zone information From the Zone Summary screen touch the zone you wish to view.
Current Zone Number Zone Name Type of Watering Schedule Sensor State (if configured) Water Usage (if configured) Press to Start, Stop, or Manually Modify a Zone Current measured for Zone (supported models only) Next Run Time and Length Page 11 RC-024 Version 2.
Configuring from the Hydrawise App or Website Getting Started Wizard To be able to configure your controller from the Hydrawise App or website you will need to connect your controller to the internet and link the serial number of the controller to your account. The controller does not need to be connected to the internet when you’re making your configuration changes – if it isn’t connected at the time the changes are made the new configuration will be loaded once the controller connects to the internet.
Controller Location Set the address where your controller is located. Your controller will use this address for weather forecasts. When you click Update Address you will see local weather stations to which you can subscribe. You can subscribe to one or more weather stations by clicking on them and choosing Subscribe. The weather stations that you’ve subscribed to will display in blue. You can subscribe to one of the two closest airport stations for free – these will be updated daily.
Configuring the Master Valve If your irrigation system has a master valve then configure it here. For more details on what a master valve is see Configuring a Master Valve. Adding Zones Now you can add the zones for the various parts of your garden. For more detail on how to add zones, see Adding a Zone. Setting Program Start Times The last step in configuring your controller is to set up your Program Start Times. These will tell your controller when it’s allowed to water.
Your controller is now configured and ready for use. Linking your Controller to your Account You must link your Hydrawise controller to your account before it will start watering. If you entered your controller’s serial number during the wizard then your controller is already linked and you don’t need to follow these steps. 1. In the Hydrawise App or web browser, go to your Dashboard. Click on the Settings icon ‘Watering Schedule’ bar and then click the Link to controller menu item (see below).
Time Based Watering For Time Based watering you decide the watering frequency and irrigation run time, either by entering the information directly or choosing a preconfigured watering schedule. The controller will use the Watering Triggers you’ve set to automatically adjust its watering schedule. Time based watering will water on specific days (unless delayed by rainfall or forecast rainfall) and will vary the watering length based on your watering triggers.
Adding a Zone To add an irrigation zone, navigate to the Zones & Schedules page in your Hydrawise account and click on Add a New Zone. The Zone wizard will be displayed. Fill in the Zone Details: Zone Name Use a meaningful name for each irrigation zone. Zone names are displayed on the Hydrawise controller and are used in your Hydrawise account to show run times and allow manual modification of watering schedules.
may see preconfigured watering schedules that your contractor has created, which you can also use. Enter Time and Frequency If you choose to enter the time and frequency, the following fields are available: Watering Length The number of minutes this zone will run for each time. Peak Season Watering Frequency How often the zone will normally run during your peak irrigation period. This frequency will be automatically adjusted throughout the year based on actual evaporation and rainfall.
Schedule Adjustment- Choose how to adjust the watering time based on your weather triggers. Use a Preconfigured Watering Schedule If you choose to use a preconfigured Watering Schedule you can either choose from a list of schedules you’ve previously created, or add a preconfigured watering schedule by entering the watering length and frequency and schedule modifications as per the fields above.
You can upload multiple images per zone. The total number of images that can be uploaded is based on the images size and is different for each account’s Plan Subscription. After an image is uploaded you can select an image to be displayed on the Dashboard by editing the zone and selecting the image in the Zone Icon list. Configuring a Master Valve A master valve is an automatic valve that is installed at the point where the irrigation system connects to the water supply.
Initially there is no master valve configured. Configuring Program Start Times Your controller's watering Program Start Times specify when your controller is permitted to do any watering. If multiple zones are using the same Program Start Time, then they will be started in sequence (only one zone can run at a time). To add a program start time, navigate to the Zones & Schedules page in your Hydrawise account and click on Add Watering Time. Start Time Enter the time for this Program Start Time.
Then select the zones to which this Program Start Time applies. Either apply it to all zones or select from a list of zones or Preconfigured Watering Schedules. Configuring Preconfigured Schedules Preconfigured Watering Schedules allow you to group together zones with identical watering properties. Page 22 RC-024 Version 2.
Each Preconfigured Watering Schedule determines how long a group of zones will run and how the schedule should be modified based on your local weather. Zones will water only at your defined Program Start Times. To add a preconfigured watering schedule, navigate to the Zones & Schedules page in your Hydrawise account and click on Add Watering Schedule. Schedule Name Give the schedule a name. Run Time Choose how long each irrigation zone associated with this Preconfigured Watering Schedule will run.
Hydrawise supports 2 main types of weather stations: Airport Weather Stations- Weather stations which are based at airports. These are generally highly reliable because they are maintained by professional organisations. These weather stations are available to all users. Personal Weather Stations- These weather stations are maintained by amateurs. The quality of these stations varies – some are good, some are not reliable.
Sensor Configuration There are 2 steps to get your sensor working for each of your zones: 1. Create a new sensor in your Hydrawise account under Sensors. Sensor Name Type of Sensor Give the sensor a name. Choose the type of sensor or Creating Custom Sensor.
Creating Custom Sensors You can also create custom sensors in your Hydrawise account under Sensors. Some examples of custom sensor types are: • A flow meter of a different size to the standard Hydrawise flow meters. • A sensor to conform to watering restrictions which specify that zones must not water for a minimum period of time after rain is detected. • A sensor to start irrigation if motion is detected To add a custom sensor type, go to Sensors and click on Add Custom Sensor Type.
Watering Triggers You can configure watering triggers for either Time Based watering or Smart (ET) watering. To configure your Predictive Watering™ triggers click on Watering Triggers. Triggers for Time Based Watering You can suspend watering based on either forecast or actual weather data. You can also vary the amount of watering according to the forecast temperature.
Suspend Watering – Weather Station Measurements Actual Rainfall 24 hr- Choose to suspend watering when the rainfall over the past 24 hours is higher than the specified amount. Actual Rainfall 7 days- Choose to suspend watering when the rainfall over the past 7 days is higher than the specified amount. The threshold of 7 days can be changed to between 1 and 30 days by clicking on the number.
High water usage for a zone Set a percentage to generate an alert when the zone's water usage rate is that much higher than the previous time this zone ran. Flow Meter Low water usage for a zone Set a percentage to generate an alert when the zone's water usage rate is that much lower than the previous time this zone ran. Flow Meter High water usage with no zones running Set a number of litres/gallons to generate an alert when that amount of water usage is detected when no zones are running.
If an alert is added to a controller, it will be applied to all sensors for that controller. If an alert is added to a sensor, it will be applied only to the selected sensor. Alert Actions Add Event to Event Log Add the alert to your event log which you can view under Reports. This option is always selected. Send App Notification Send a notification to any Apple or Android device with the Hydrawise app.
Controller Settings Here you can see your controller settings and remove a serial number. Some configuration options include – Controller Name The name of your controller Serial Number The controller’s serial number.
Expansion Modules Here you can see your expansion modules and when they last made contact. You can also add or remove expansion modules. Up to 2 expansion modules can be added to a single Hunter HC controller. When you add an expansion module you will need to give it a name and specify the ID number that you selected when setting up the module.
By default, nobody else can see your account. However, if you want help from a Hydrawise contractor then you can choose to make your account visible to the contractor so that they can help you with configuration or troubleshooting. You can also register as a contractor. Controllers Here you can see a summary of your controllers. You can also manage or delete a controller. Users Here you can see which users have access to manage your controller.
User Name The name of the new user Email Address The email address that the new user will use to log into their account Type of User Ifyou want the user to have full control over the controllers, select “Can modify configuration and run zones” If you don’t want the user to be able to change configuration, select “Can view configuration, manually run zones” Click Create- the user will get an activation email and when they visit their Dashboard for the first time they will need to select a password.
Monitoring There are a number of ways to keep an eye on your controller, including the dashboard, reports, and configuration. Controller Dashboard From the controller dashboard you can: 1. 2. 3. 4. 5. 6. Find zone information and start, stop, and suspend zones See temperature and rainfall observations See the weather forecast See and add sensors See your controller’s status View a different controller Zone Information All your configured zones are listed here.
To run a zone, click the Play button. You will be prompted to run the zone for its normal watering time or to choose a custom time. To suspend a zone, click the Pause button. You will be prompted to choose when the suspension should end. Once a zone is suspended it will display in a lighter color on the dashboard and you can click the Pause button again to remove the suspension. To display zone information, click the information button.
Temperature and Rainfall All temperature and rainfall values are calculated as the median of your weather stations. For example, if you are subscribed to 3 weather stations, the temperature or rainfall will be the middle value. If you are subscribed to 4 weather stations it will be halfway between the two middle values. 3 weather stations: • If your weather stations record maximum temperatures of 45, 48 and 56 degrees, the median will be 48 degrees.
Forecast This area will show forecast temperature and weather conditions, including the percentage chance of rainfall, expected humidity, and expected average wind speed. Sensors This area will show any sensors you have configured and will also allow you to add a sensor. Controller Status This area will display the status of your controller. If the controller is online you will see a green circle with a tick, and you can hover over this to see the last time the controller was synchronised.
REPORT NAME DESCRIPTION Watering History (Actual) Shows actual completed watering time for each zone. You can hover over each watering time to see more details about the watering. Show the historical weather forecast plus the next 3 days, forecast. You controller will use this forecast to adjust your watering schedule. Shows daily maximum temperatures for each weather station to which the controller is subscribed.
REPORT NAME DESCRIPTION Flow Rates (per minute) If you have a flow meter installed, this report shows instantaneous flow rates each time the controller records flow. Hover over any dot to see the flow rate and number of zones active at the time. Sensor Levels If you have a rain sensor, moisture sensor or any other ‘level’ based sensor configured this report will show the historical status of your sensor (open or closed). Smart Water Balance Shows the irrigation balance for each zone on a given day.
Using Hydrawise as an Irrigation Contractor If you’re a landscape or irrigation contractor, a Hydrawise Contractor account with a Hydrawise-Ready controller can save you and your customers time and money. It offers automatic schedule adjustments based on internet weather stations with a simple-to-use interface.
If you choose a plan with an associated price you’ll be taken to Paypal to pay for the plan. Then you can enter your business details.
The Hydrawise Contractor Portal Hydrawise accounts with a Contractor plan have a dedicated portal for creating and managing your customers and controllers. To get to your portal go to Settings -> My Customers. If you haven’t already registered for a contractor plan then you can do that here, otherwise the portal will show you details on all your current customers. Dashboard The dashboard shows you key information about your customers and their controllers.
Customers and Controllers This section allows you to configure all your customers and their controllers. You can also see your own controllers. When you first enter the screen you’ll see a list of your customers. From here you can also add a customer. Customers will be color-coded by the type of plan they have: • Green for a Home plan • Orange for an Enthusiast plan • Blue for a Contractor plan There’s also a map which shows all the controllers you manage unless you’re using a small screen.
Customer Events This section shows all events for your customers’ controllers, with the most recent events at the top. Events can be errors, warnings or information and you can use the buttons at the top of the section to filter the type of events you want to see. If you don’t need to see the events anymore you can either click Acknowledge next to a specific event or click Acknowledge All Events. You can change the number of events shown on the page.
Managing Customers and Controllers Adding a Customer To add a new customer click on the Plus (+) button next to My Customers: This will show the Add a Customer screen – 1. Enter your customer’s email address or serial number and click Next 2. If your customer already has a Hydrawise account the system will detect this and your customer will need to grant you permission to view their account: • Click Request Access – this will send them an email asking them to grant you access to manage their controller 3.
Customer’s Email The email address that the customer will use to log into their account Customer Name The customer’s name Type of User If you want your customer to have full control over their system, select “Can modify configuration and run zones If you don’t want your customer to be able to change their configuration, select “Can view configuration, manually run zones Send Notifications To Choose where to send emails about a controller being offline or plans requiring renewal.
Viewing Customers & Controllers In the contractor portal go to the Customers and Controllers section. Click on any customer name to drill down to information specific to that customer. Plans The plans section shows you which subscription plan your customer has and when they’ll expire. You can also add plans. Page 48 RC-024 Version 2.
Controllers The controllers section shows you this customer’s controllers. You can add a controller from here. You can also configure controllers. Users The users section shows you all the users associated with your customer. You add a user from here. You can also click on the user name or choose View Details from the menu which will allow you to manage the user. Page 49 RC-024 Version 2.
Files You can add files to a customer. For example, you may wish to upload a diagram showing the layout of their garden. You can also rename and delete a file. Any files that you add to your own account will also show up in the My Account screen. Updating your Business Details As a landscape contractor, you can make your business details available to existing Hydrawise customers. Customers can then choose you to manage their controllers.
If you choose a plan with an associated price, you’ll be taken to Paypal to pay for the plan. Then you can enter your business details.
To change them, click on Change. Either confirm your existing plan or choose a new one, then update your details. Configuring Customer Controllers In the contractor portal, find your customer and click on their name to configure their details. Find the controller you’re interested in and use the menu to: 1. 2. 3. 4. 5. 6.
Deleting a Controller If the controller is no longer being used, you can delete it. Moving a Controller You can move a controller from your own account to a customer account. However you can’t move the controller between customers. Select the account to which you’re moving the controller and click Move. Page 53 RC-024 Version 2.
Attaching a Serial Number This allows you to associate the serial number with the controller. Note that serial numbers can only linked to one controller at a time. Enter the serial number and click Link to Controller. Removing a Serial Number You can remove a serial number attached to a customer’s controller account. You may want to do this if ownership of the controller changes (eg. you are moving it from one customer to another).
Generating Job Sheets A job sheet is a handy summary of information about a controller which you or your staff can use when you go out on site to make changes or fix a problem. You can generate a job sheet from three different places: 1. In the contractor portal, find your customer and click on their name to configure the details. Find the relevant controller, click on the plus sign and select Generate Job Sheet. 2.
• Controller Name and alerts summary • An area for you or your staff to record details on when the job was done and how long it took • Zone Information • Alert details • Files (email only) Printing a Job Sheet If you choose to print a job sheet, a PDF file will be created which you can then print.
Enter the name of the controller and the serial number if you know it, then click Create. This will add the controller to the customer and you will see it in the list. You can click on it to see status information and from here you can configure the controller. Note that your new controller will not appear on the map until you have gone through the configuration wizard for the controller and entered an address for it.
You can also: 1. Add a Plan using a Code you’ve received from a retailer 2. Assign a Plan you’ve previously purchased 3. Purchase a Plan Adding a Plan using a Plan Card If you’ve purchased a Hydrawise plan card with a code on the back from a retailer you can use this to assign the plan to your customer. The plan code will look like 4 characters followed by a dash and another 4 characters (for example 45F2644E). Click on the menu and select Add Plan using Code. Page 58 RC-024 Version 2.
You’ll be prompted to enter the 8 digit pin code, then click Assign and the plan code will be assigned to your customer. Enter the Plan Code and click Assign. Assigning Pre-Purchased Plans If you’ve purchased plans online, or you have received some free plans with your Gold, Silver or Bronze contractor plan, and haven’t yet assigned them to a customer, these are available for you to assign to customers. Click on the menu and select Assign Available Plan. Page 59 RC-024 Version 2.
You’ll see a list of available plans – choose the one you want and click on Add Plan to assign it to the customer. Purchasing Customer Plans Online If you don’t have any plans available you can purchase one from here. Click on the menu and select Purchase Customer Plan. Choose the plan you want to purchase and select whether or not you’d like it to be automatically renewed, then continue to Paypal to pay for the plan.
This will show the New User screen.
• If you want the user to have full control over the controller, select “Can modify configuration and run zones” • If you don’t want the user to be able to change the configuration, select “Can view configuration, manually run zones” Deleting a User This allows you to delete this user. Page 62 RC-024 Version 2.
Resend Activation Emails This allows you to re-send the account activation email to this user, in case, they can’t find it. Sending a Lost Password Email This allows you to send an email to the user to allow them to reset their password. Managing Customer Files In the contractor portal, find your customer and click on their name to configure their details. You can see the list of files toward the bottom. Page 63 RC-024 Version 2.
You can use the customer file functionality to store information about your customer, for example you may wish to store irrigation drawings so that you can refer to them at a later date. Adding a File To add a file, click on the plus button in the File section and select the file you want to upload. Renaming a File To rename a file, click on the menu next to the file name and choose Rename. Page 64 RC-024 Version 2.
Deleting a File To delete a file, click on the menu next to the file name and choose Delete. Creating Customer Wide Settings Customer wide settings allow you to create different configurations which can apply across multiple customers. Global Alerts There are some things that you may always want to be alerted to for all your customers. For example, let’s say you want to be alerted to high water flow on any controller for any of your customers.
For more information on the different types of alerts, see Alert Types. On the next screen, select “Applies to all customers” to apply this alert to all your customers and their controllers. If you add new customers, or if existing customers add controllers in the future, this alert will automatically be applied to them. Alternatively, click on the customers and controllers in the “available” box to apply the alert only to those customers or controllers. Page 66 RC-024 Version 2.
On the next screen, select the action you want to take when the alert occurs. You can choose to create an event, receive an in-app notification or receive an SMS. For more information on alert actions, see Alert Actions. For these customer-wide alerts, actions can only be sent to you, not to your customers. Your customers will also see these alerts on their own account but they won’t be able to edit or delete them – only you can do that.
Types of events Problems with the controller such as overcurrent or excess water usage. Warnings- Possible problems with the controller such as low current. Info- Information about the controller such as new zones added or zone running time. Limiting Changes a Customer Can Make Have you ever had a customer change their configuration and break their watering schedule? You can prevent this by stopping customers from changing their configuration details – they’ll still be able to run zones manually.
• If you want the user to have full control over the controllers, select “Can modify configuration and run zones” • If you don’t want the user to be able to change the configuration, select “Can view configuration, manually run zones” Click Save to change the permissions. Viewing Changes to Customer Controllers When your customer has a problem with their controller, do you ever wish you could see what changes they’ve made to their configuration? First choose the controller you want to monitor, then: 1.
Getting Help Self-help guides are available at https://support.hydrawise.com. Email support is available at support@hydrawise.com Certifications Canadian FCC Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
