Installation • Operation • Care Sonnette™ Cellular Roller Shades PowerView™ Motorization
CONTENTS Getting Started: Product View.........................................................................................................1 Tools and Fasteners Needed...................................................................................2 Installation: Installation Overview..............................................................................................3 STEP 1 — Mount the Installation Brackets..............................................................3 Inside Mount........
GETTING STARTED Product View Battery Wand Clips Battery Wand Installation Brackets End Cap Headrail Magnetic Hold-Down Bracket (Optional) Bottom Rail Bottom Rail End Cap 1
GETTING STARTED Thank you for purchasing Hunter Douglas Sonnette™ Cellular Roller Shades. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and packing list before beginning the installation.
INSTALLATION Installation Overview To install your shade, you will need to perform the following three steps: STEP 1: Mount the Installation Brackets STEP 2: Install the Shade STEP 3: Connect the Power Source STEP 1 — Mount the Installation Brackets ■■ Your order will include the correct number of installation brackets for your shade width, as shown in the table below. ■■ Shade orders may also include spacer blocks or extension brackets, if they were specified for added clearance.
INSTALLATION Mount the Installation Brackets — Inside Mount Prepare the Installation Brackets ■■ If using the optional back cover: Use pliers or heavy duty scissors to remove the top tabs on the installation brackets. ➤➤ Then remove the top tab on the back cover brackets. Tab Remove Top Tab ➤➤ Snap the prongs on the back cover brackets into the holes on the back of the installation brackets. ■■ If not using the optional back cover: Remove the top tab only on the installation brackets.
INSTALLATION ■■ Center the brackets on your marks and mark the location of the screw holes. ➤➤ The minimum casement depth required for installation brackets is 1". 2" to 3" ➤➤ The minimum casement depth required for a fully recessed mount is 33/16". Casement Depth ■■ Use a level to check that the mounting surface is level. Shim the brackets, if necessary (use the top tab that was removed from the brackets). ■■ Drill the screw holes using a 3/32" drill bit.
INSTALLATION Mount the Installation Brackets — Outside Mount Prepare the Installation Brackets Tab ■■ Use pliers or heavy duty scissors to remove the top tabs on the installation brackets. NOTE: Save these tabs once removed. They may be used as shims, if necessary. Remove Top Tab Mount the Installation Brackets ■■ Center the headrail over the window opening at the desired height. Use a pencil to lightly mark each end of the headrail.
INSTALLATION ■■ Drill the screw holes using a 3/32" drill bit. CAUTION: Use drywall anchors when mounting into drywall. ■■ Attach the installation or extension brackets using the screws provided. IMPORTANT: The tops of the installation brackets or extension brackets must be level with their front edges aligned. ■■ If using spacer blocks, attach the spacer block(s) and installation bracket to a flat vertical mounting surface with #6 screws long enough for a secure installation.
INSTALLATION STEP 2 — Install the Shade ■■ Peel back the protective covering from the top of the headrail. Leave the rest of the protective covering on the front of the headrail. Lever Installation Bracket Headrail Slide the Headrail Between the Lever and the Bracket. ■■ Position the shade so that the front faces you. ■■ Slide the headrail into the installation brackets so the edge of the headrail is between the lever and the bracket, as shown.
INSTALLATION STEP 3 — Connect the Power Source NOTE: When power is connected to the motor, a green LED inside the manual control button housing will flash to indicate the shade is ready for operation. ■■ Refer to the appropriate page based on your order. ➤➤ For a battery wand, see below. ➤➤ For a satellite battery pack, see page 10. ➤➤ For an 18V DC power supply, see page 12. ➤➤ For an 18V DC power supply with daisy-chain connections, see page 13.
INSTALLATION Plug the Power Cable into the Battery Wand ■■ From the back of the shade headrail, connect the power cable (from the motor side) into the socket on the battery wand. ■■ Two-On-One Headrail Shades. Plug in both cables to the battery wands. Power Cable Battery Wand Install the Back Cover Battery Wand ■■ If using a back cover, install it into the back cover brackets, as shown. Back Cover Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page 14 or “Testing the Shade” on page 15.
INSTALLATION ■■ Position the battery wand so the power cable is easily connected to the socket. ■■ Snap the battery wand into the wall mount bracket. Socket ■■ Replace the cover with the slot aligned to the socket in the battery wand. Battery Wand Cover Slot Socket ■■ Plug the power cable from the shade into the extension cable. ■■ Plug the other end of the extension cable into the socket in the battery wand. ■■ Two-On-One Headrail Shades.
INSTALLATION If You Have a DC Power Supply... Connect the Power Supply ■■ Plug the power cable from the shade into the extension cable. ■■ Plug the other end of the extension cable into the DC power supply. Power Cable from Shading Wire Retainers ■■ Plug the DC power supply into a standard outlet. 15" Maximum ■■ Secure the extension cable using wire retainers (not supplied). If hiding the cable behind the shade, make sure it does not impede the operation of the shade.
INSTALLATION If You Have a DC Power Supply with Daisy-Chain Connections... The daisy-chain feature allows up to three PowerView™ shades to be powered by a single DC power supply. However, each shade can operate independently. The daisy-chain feature is only available with the DC power supply option. ■■ Route the power cables from each shade to the connector, using an extension cable, if necessary. ■■ Plug an extension cable into the connector and plug the cable into the DC power supply.
INSTALLATION Attach the Magnetic Hold-Down Brackets (Optional) ■■ Lower the shade. ■■ Place the magnetic hold-down bracket onto the bottom rail just inside the end cap, oriented as shown. ■■ Mark the screw location using the mounting options shown below. ➤➤ The screw should be placed in the middle of the channel. This will allow for adjustment. Hold-Down Bracket Outside Mount Preferred Bottom Rail Alternate Inside Mount Preferred Alternate ■■ Drill the screw holes using a 3/32" drill bit.
OPERATION Testing the Shade Use the manual control button to test the shade and ensure that the motor and power source are working correctly. ■■ Press the manual control button to lower the shade. If the shade does not operate, see “Troubleshooting” on page 20. ■■ Test vane operation by pressing the manual control button to open the vanes and then pressing it again to close the vanes. ■■ After the vanes are fully closed, press the manual control button to raise the shade.
OPERATION Joining a Shade to a Group IMPORTANT: The shade will not operate using the remote until it has been joined to a group. 1. Press and hold ■ STOP for 4 seconds to put the remote in program mode. The lights on the remote will flash to indicate it is in program mode. 2. Press the desired group number (1 – 6) on the remote. The backlight for the group number will flash to show it is selected. 3. Press and hold the manual control button on the shade. 4.
OPERATION Further Operation and Programming Information PowerView™ Pebble™ Remote and/or PowerView Surface Remote Operation For information regarding operation and programming of the PowerView remote, refer to your PowerView Motorization Remote Control Guide. PowerView Scene Controller For information regarding operation and programming of the PowerView Scene Controller, refer to your PowerView Motorization Scene Controller Guide.
OPERATION Troubleshooting If your shade is not operating correctly: ■■ First review the guide that came with your control device. ■■ Refer to the following troubleshooting procedures for specific solutions for your shade. If questions remain, please contact the Hunter Douglas Customer Information Center at 1-888-501-8364. Problem The shade will not snap into the installation brackets. Solution Check that the installation brackets are aligned and level.
OPERATION Problem The shade will drift up once stopped. Solution Removing Spring Tension ■■ Locate the adjustment behind the LEFT end cap cover. ➤➤ The cover is removed by placing your thumb in the center and releasing the snap on the top back corner. ■■ Raise the shade completely and hold into place. ■■ Push a 3/16" Allen wrench into the access hole in the end cap of the shade (about a 1/2").
OPERATION Problem The shade raises or lowers unevenly, the bottom rail is not level when fully raised, or the fabric winds unevenly or starts to rub against one end of the headrail. Solution Keep the bottom rail level while raising the shade. Side-to-side movement while raising the shade may cause fabric to skew. Check that the window is square by measuring the diagonals. Check that the installation brackets are level. Shim to level, if necessary.
OPERATION Problem The shade will not fit into the installation brackets. Solution If the shade has a battery wand, check that the wand is not interfering with the installation brackets. Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary. Be sure the heads of the mounting screws are flush against the installation bracket. Check that the headrail is completely inserted into the installation brackets. See “STEP 2 — Install the Shade” on page 10.
OPERATION Problem The shade is hard to raise or lower, or the bottom rail does not stop at the top limit. Solution Check the adjustment position of both limit stops. The top illustration shows the correct adjustment. The limit stop catches the bottom rail, and the bottom of the limit stop is slightly above or barely touching the fabric roll. In the second illustration, the limit stop adjustment is too tight. The fabric may not drop freely and could even be damaged when the shade is raised.
OPERATION Problem The bottom rail does not raise or lower completely, or its location when fully lowered has changed over time. Solution The batteries may be low in the battery wand, satellite battery pack, or C-size satellite battery wand. Replace the batteries. Check that the battery wand, satellite battery pack, C-size satellite battery wand, or DC power supply is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets.
OPERATION Problem The shade raises or lowers unevenly, the fabric rubs against one end of the headrail, or the bottom rail is uneven when fully raised. Solution Check that the window is square by measuring the diagonals. Check that the installation brackets are level. Shim to level, if necessary. Adjust the Bottom Rail Weight: ■■ Release the weight clips by inserting a flat blade screwdriver into the weight clip and turning clockwise.
OPERATION Problem The vanes do not close fully when the shade stops in the lowest position. Solution The shade should be programmed to stop in its lowest position with the vanes closed. A small distance between the front and back fabric facings in the fully closed position is normal. ■■ If this distance is excessive or moves over time, open the shade to its full “vane open” position and try again. If this does not correct the problem, reset the bottom limit. See “Resetting the Shade” on page 19.
CARE Removing the Shade Top View ■■ Move each lever of the installation brackets to the left to release the shade. ➤➤ A flat blade screwdriver can be used to move the lever. CAUTION: Be very careful not to tear or damage the fabric. ➤➤ If the lever is inaccessible or inoperable, lower the shade until you can see the underside of the bracket. Carefully reach a small flat blade screwdriver behind the shade to the tab on bottom of the bracket between the screw holes.
DECLARATIONS U.S. Radio Frequency FCC Compliance FCC ID information is located behind the motor-side end cap. The end cap may be removed to view this information. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Notes
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
