Installation • Operation • Care A T E B Designer Roller & Designer Screen Shades, and Alustra® Woven Textures® Roller Shades with PowerView® Gen 3 Automation for Standard, Cassette, Fascia, Pocket, and Dual Roller
CONTENTS GETTING STARTED Product View — Standard Shade...................................................... 3 Product View — Cassette Shade....................................................... 4 Product View — Fascia and Pocket Shades...................................... 5 Product View — Dual Roller Shade................................................... 6 Tools and Fasteners Needed.............................................................. 7 INSTALLATION Installation Overview......................
PRODUCT VIEW Product View — Standard Shade Satellite Battery Pack Cover Bracket Cover (Optional) Idle Bracket Extension Cable Battery Wand Motor Bracket Bracket Cover (Optional) Motor Assembly Installation Screws Control Button Idler Assembly ket rd — M c Bra wn Bottom Bar Sho nda Sta End Cap 3
PRODUCT VIEW Product View — Cassette Shade Outside Mount Spacer Blocks Cassette Installation Brackets Power Cable Battery Wand Battery Wand Clip Control Button Bottom Bar End Cap 4 te set Cas
PRODUCT VIEW Product View — Fascia and Pocket Shades Satellite Battery Pack Cover Extension Cable Motor Bracket End Cap Tape Battery Wand Idle Bracket Fascia Motor Assembly Pocket End Cap End Cap (Optional) Pocket Idler Assembly Pocket Bottom End Cap Bottom Bar Idle-Side Installation Pocket Bracket End Cap Motor Assembly Control Button Idler Assembly Bottom Bar End Cap 5
PRODUCT VIEW Product View — Dual Roller Shade Satellite Battery Pack Cover x2 Extension Cable x2 Motor Bracket Motor Assembly Battery Wand x2 Idler Assembly Idle Bracket Installation Screws End Cap 6 Bottom Bar
GETTING STARTED Thank you for purchasing Hunter Douglas Designer Roller and Screen Shades with PowerView® Gen 3 Automation. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.
INSTALLATION Installation Overview To install your shade, you will need to perform the following three steps: STEP 1: Install the brackets and attach additional components STEP 2: Install the shade STEP 3: Connect the power source STEP 1 — Install the Brackets Identify the brackets for your shade. ■ Installation Brackets for Standard Shades. An installation bracket is placed at each end of the standard roller shade. There are two sizes M and L.
INSTALLATION Mounting Types and Window Terminology If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important first step, review the mounting types and basic window terminology illustrated below. Molding Head Jamb Jamb Jamb Collectively, the sill and jambs are called the “window casement.” Sill Inside Mount Shade fits within window opening. Outside Mount Shade mounts outside window opening.
INSTALLATION Inside/End Mount — Standard Shades ■ If you ordered bracket covers. Center the ordered width -1⁄4" in the window casement and mark its location. ■ Shades without bracket covers. Center the ordered width -1⁄8" in the window casement and mark its location. ➤ Standard M shades. The minimum depth required for mounting is 15⁄8". For fully recessed mounting, the depth is 2". ➤ Standard L shades. The minimum depth required for mounting is 2". For fully recessed mounting, the depth is 27⁄8".
INSTALLATION Outside Mount — Standard Shades ■ Determine the bracket locations. ➤ Center the ordered width -1⁄8" over the window at the desired height and mark its location. ■ Place the outside edge of each bracket on the previously made marks, then mark each of the screw holes. ➤ Standard M shades. A minimum 21⁄8" flat vertical surface is required to mount the brackets. ➤ Standard L shades. A minimum 3" flat vertical surface is required to mount the brackets.
INSTALLATION Inside Mount — Cassette Shades ■ Mark 4" from each jamb for bracket location. ➤ If more than two installation brackets came with your order, space additional bracket(s) evenly between the two end brackets and mark their location. Allow a minimum of 18" from the motor end for the battery wand. Mount into wood whenever possible.
INSTALLATION Outside Mount — Cassette Shades ■ Center the cassette over the window opening at the desired height and mark the end of the cassette. ■ Mark 4" from each end of the cassette for the bracket location. ➤ If more than two installation brackets came with your order, space additional bracket(s), between the two end brackets and mark their location. Allow a minimum of 18" from the motor end for the battery wand. Mount into wood whenever possible.
INSTALLATION Fascia Shades ■ Assemble the two end brackets and the fascia panel. Fascia Panel ➤ Place the top of the fascia panel into the top indention of the brackets. Rotate the panel down and snap it into place. IMPORTANT: Check that the outer surfaces of the brackets are flush with the ends of the panel. ■ Center the bracket and panel assembly over the window at the desired height.
INSTALLATION ■ Inside/End Mount. Use your marks to position each bracket and mark each of the screw holes. ➤ For 4" Fascia, the minimum mounting depth required and fully recessed depth is 4 1⁄8". ➤ For 3" Fascia, the minimum mounting depth required and fully recessed depth is 31⁄8". ■ Drill the screw holes using a 1⁄8" drill bit. ■ Attach the installation brackets using the screws provided. ➤ End Mount Shims (Optional). To ensure light gap is even on both sides, you may need to shim the bracket.
INSTALLATION Dual Roller Shades - Inside/End Mount The installation brackets are always mounted so that the inner surfaces face each other. The brackets must be mounted so the shade is level when installed. ■ Center the ordered width -1⁄8" in the window casement and mark its location. ➤ The minimum depth required for mounting is 31⁄4". The fully recessed depth is 51⁄2". ■ Place the outside edge of the brackets on the previously made marks and mark each of the screw holes.
INSTALLATION Dual Roller Shades - Outside Mount The installation brackets are always mounted so that the inner surfaces face each other. The brackets must be mounted so the shade is level when installed. ■ Center the ordered width measurement over the window at the desired height and mark its location. Use this measurement to mark the location for the motor-side bracket.
INSTALLATION ■ Place the outside edge of motor-side bracket on Outside Mount – Right Side the previously made mark and mark each of the screw holes. ➤ The top of the installation brackets should be at the desired height. IMPORTANT: The top of the installation brackets must be level and aligned to each other. ■ Use a 1∕8" drill bit to drill the screw holes. WARNING: Product is heavy. Mount into wood/metal studs or into concrete with concrete anchors. Drywall anchors are not recommended.
INSTALLATION STEP 2 — Install the Shade Standard, Fascia, Pocket and Dual Roller Bracket Shades Your shade may be standard roll or reverse roll based on your order. For dual roller shades, you will have one of each. Be sure to orient the shade correctly before installing. Reverse Roll Standard Roll Wall or Window Room Wall or Window Dual Roller Wall or Window Room Room Note: Shade are lowered for clarity. The shade should be wrapped tight with the paper banding in place.
INSTALLATION ■ Holding the shade to the window, rotate the shade to align the motor end with the channels on the bracket before installing the idle end. Fascia Shade Standard & Pocket Shade Dual Roller Shade Motor End Motor End ■ Push the idle end of the shade onto the bracket. ➤ For dual roller shades, install the rear shade first. Motor End CAUTION: Do not rotate the motor in the tube manually it will damage the motor.
INSTALLATION ■ Dual Roller Shades. Install the front shadeRoll (using the Standard steps on the previous page) in the front of the dual roller bracket. This shade is a reverse roll shade and should be oriented as such before installing. Tube and Shade Fabric Paper Reverse Roll Bottom Bar ➤ Route the motor cable through the wire retainerBanding to ensure the cable does interfere with the rear shade. ➤ The front shade is set at the factory to roll tight when raised.
INSTALLATION STEP 3 — Connect the Power Source NOTE: When power is connected to the motor, a blue LED inside the control button housing will flash to indicate the shade is ready for operation. ■ Refer to the appropriate page based on your order. ➤ For a battery wand, see below. ➤ For a satellite battery pack, see page 23. ➤ For an optional DC power supply, see page 24. ➤ For an optional DC power supply with daisy-chain connections, see page 25.
INSTALLATION If You Have a Satellite Battery Pack... Mount the Satellite Battery Pack Bracket for the Satellite Battery Pack ■ Decide where you want to mount the bracket. A satellite battery pack may be mounted in any orientation. ■ Mark the screw holes. ■ Drill the screw hole using a 3∕32" drill bit. ■ Attach the installation brackets using the screws provided. ■ Position the battery wand so the power cable is easily connected to the socket. ■ Snap the battery wand into the bracket.
INSTALLATION If You Have a DC Power Supply... Connect the Power Supply ■ Plug the power cable from the shade into the extension cable. Power Cable from Shade ■ Plug the other end of the extension cable into the DC power supply. Wire Retainers ■ Plug the DC power supply into a standard 15" Maximum outlet. ■ Secure the power supply cable using wire retainers (not supplied). If hiding the cable behind the shade, make sure it does not impede the operation of the shade.
INSTALLATION If You Have a DC Power Supply with Daisy-Chain Connections... The daisy-chain feature allows up to three PowerView® Gen 3 automated shades to be powered by a single DC power supply. However, each shade has its own RF receiver and can operate independently. The daisy-chain feature is only available with the DC power supply option. ■ Route the power cables from each shade through the connector, using an extension cable, if necessary.
OPERATION Using the PowerView® Gen 3 Remote OPEN Group 3 Group 4 Group 2 Group 5 Group 1 LEFT ARROW No function for this product RIGHT ARROW No function for this product Group 6 Favorite Shade Position CLOSE STOP Stops shade motion Syncing and Programming Your Remote ■ Activate the remote by pulling both plastic tabs from the back battery compartment. ■ Go to hdpvapp.com to download the PowerView® App on your smartphone or tablet. ■ Open the PowerView App on your smartphone or tablet.
OPERATION Further Operation and Programming Information PowerView® App Operation The PowerView® App is required to program PowerView Gen 3 shades, remote controls, gateways, and scene controllers. The App is compatible with Apple® and AndroidTM smartphones and tablets. For more information regarding setup and operation using the PowerView App, please visit https://help.hunterdouglas.com/s/powerview-gen-3-manuals.
OPERATION Resetting Shade Programming The PowerView® App may be used to modify or reset any shade programming to PowerView Gen 3 remotes, gateways, and scene controllers. Shades may be added to or removed from Rooms and Scenes in the App at any time. If necessary, shades may also be deleted from the PowerView App in the Advanced Options section of the Shade Settings menu. Electronic Limit Adjustments Electronic limits are set at the factory and normally do not require readjustment.
OPERATION Adjusting Hard Top Limit (Cassette) Attempt a calibration reset first, as explained above. If the bottom rail does not stop at the desired top limit on its way to the top, you will need to adjust the hard stop top limit. NOTE: These instructions are for adjusting the hard stop limit for roller shades with Cassette only. ■ Raise the shade fully. ■ Disconnect power and remove the shade from the window. See “Removing the Shade” on page 33.
OPERATION Install the Standard Bracket Cover (If Ordered) ■ If you ordered standard bracket covers. Install the bracket covers by aligning the bracket with the channels in the bracket cover and sliding it onto the bracket. Bracket Cover Install the Fascia Panel ■ Place the top of the fascia panel into the top indention of the brackets. Rotate the panel down and snap it into place. ■ Optional. Remove the backing from the tape on the end caps and press onto the brackets.
OPERATION Troubleshooting If your shade is not operating correctly: ■ First review the digital guide for your control device. Visit https://help.hunterdouglas. com/s/powerview-gen-3-manuals to view and/or download the guide. ■ Refer to the following troubleshooting procedures below for the specific solutions for your shade. If questions remain, please contact the Hunter Douglas Consumer Support at 1-888-501-8364. Problem The shade will not fit into the installation brackets.
OPERATION Problem The shade hangs too high or too low when fully lowered. Solution Perform a calibration reset. See “Calibration Reset” on page 27. Problem The shade hangs too high or too low when fully raised. Solution Perform a calibration reset. See “Calibration Reset” on page 27. Problem The shade operation is slow. Solution The batteries may be low in the battery wand, satellite battery pack, or C-size battery wand. Check battery orientation or replace the batteries.
CARE Removing the Shade CAUTION: Before removing the shade, the shade should be fully raised. ■ Pocket Shades Only. Remove the bottom cover. Lift up the edge of the bottom cover. Disengage it from the ledge of the pocket. ■ Fascia Shades Only. Remove the front/bottom cover of the fascia by pulling down on the bottom of the cover, near the installation brackets, to release it from the tabs on the installation brackets.
CARE Cleaning Procedures Hunter Douglas shades are made from dust-resistant materials which repel dirt and dust. The following options are available if your shade needs cleaning. Dusting ■ Regular light dusting with a feather duster is all the cleaning needed in most circumstances. Vacuuming ■ Use a hand-held vacuum with low suction for more thorough dust removal. Compressed Air/Hair Dryer (Cool Setting) ■ Use compressed air or a hair-dryer on a cool setting to blow dust and dirt off of shades.
DECLARATIONS U.S. Radio Frequency FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
