User Guide Revision 6 3500869-0001 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876. HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and Connect to the future are trademarks of Hughes Network Systems, LLC.
Safety Information For your safety and protection, read this entire user guide before you attempt to use the Thuraya Orion IP. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards. WARNING Potential radio frequency (RF) hazard.
WARNINGS FOR THE THURAYA ORION IP TERMINAL Do not stand at the side or top of the Antenna (ADU) This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts at the side or top of the ADU when system is operational. Maintain a distance of one meter away from those areas of the ADU. WLAN Antenna This device emits radio frequency energy when transmitting – to avoid injury keep at least 20cm from all persons.
but not always, clearly marked. Do not use the Thuraya Orion IP while at a petrol filling station. Do not use near fuel or chemicals. Qualified service Do not attempt to disassemble the ADU or terminal BDU. The unit does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment. Accessories Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Orion IP, fire, electric shock or injury.
near a terminal. Should interference be experienced, maintain additional separation between you and the Orion IP. Electrical Storms Operation of the Thuraya Orion IP during electrical storms may result in severe personal injury or death. Ensure the Below Deck Equipment is properly grounded to the vessel Ground point..
Contents SAFETY INFORMATION ........................................................................................ I WARNING SYMBOLS USED IN THIS GUIDE .................................................................... I WARNINGS FOR THE THURAYA ORION IP TERMINAL ................................................. II CONTENTS .......................................................................................................... V INTRODUCTION ............................................................
Introduction Your Thuraya Orion IP terminal provides mobile, high-speed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits/s, just as if you were sitting at your office desk. The Thuraya Orion IP works with your computer using an Ethernet or Wi-Fi connection much like commercially available wireless routers.
Quick Reference This section serves as a reference guide, identifying the key operational aspects of using the Thuraya Orion IP system and the Controls and Indicators on the Thuraya Orion IP and their functions. Global Positioning System Operation The Thuraya Orion IP contains an integrated Global Positioning System (GPS) receiver that is used to provide location information.
Web Man Machine Interface (wMMI) Screens The Thuraya Orion IP can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed along with Java enabled (Java Runtime Environment 1.3.1 or later). Internet Explorer 6.0 or later Firefox 2.0 AOL Explorer Macintosh Safari To access the Thuraya Orion IP, connect your computer via Ethernet or WLAN, run a supported browser and enter http://192.168.128.
HOME SCREEN The Home Screen provides you with key summary status information about the Thuraya Orion IP and is also a gateway into Thuraya Orion IP management. Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate. The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions. Receive Rate: Provides the requested and actual receive channel data rate.
Quick Connect: These buttons access pre-stored connection profiles. GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and ADU angle. Once a GPS position is obtained, the Thuraya Orion IP will provide the compass direction and degrees of elevation to the satellite. This information can be used to ensure that the ADU has a clear view of the Thuraya satellite at the current location.
Extract Terminal Summary Log: Fetches diagnostic data from the terminal which can be saved on the connected computer. Current Settings: provides the current communications parameters.
CONNECTION MANAGEMENT SCREEN Accessible from the Main Menu, the Connection Management Screen allows you to select from nine Quality of Service (QoS) quick connect buttons. Each button can be customized using the Details link on the Connection Management Screen. The customization parameters for each button are as follows: Transmit Rate and Receive Connection Rate: Allows you to select the transmit and receive rates from the list of bandwidth values.
STATUS SCREEN The Status Screen, displayed in a separate window, provides you with a constantly updated flow of dynamic information and a concise summary of the Thuraya Orion IP status. When the Status Screen is open, its information is updated every minute. Network Status: Provides the status of the network connection. Signal Quality: This bar graph displays satellite signal quality. Signal Strength: Use this display to monitor incoming signal strength from the satellite. Note: Signal Quality vs.
SETTINGS SCREENS From the Main menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen: Network Settings Security Management Settings Login Settings WLAN Settings Remote Access Advanced Settings NETWORK SETTINGS SCREEN After executing the necessary First Time Set-up steps to configure the Thuraya Orion IP, you may want to select the Network Settings Screen to check your network configuration.
Private Local IP Address: This setting allows you to change the all four octets of the terminal’s (BDU) local gateway address. Changing this address will change the address of the wMMI and the base address for the Ethernet DHCP server. This subnet must remain unique from the WLAN subnet address being used. Local IP Address Mask: This setting allows you to set the local Ethernet subnet mask. The setting for this mask should match the LAN that the terminal is connected to.
check this box and enter an IP address only if directed to do so by your Service Provider. DMZ Host: If you wish to route incoming network originated IP traffic to a specific connected device, enter that device’s IP address in this parameter. Be careful to establish a suitable firewall on this device to protect against malicious attacks from the Internet. Port Forwarding: Port forwarding is a feature that allows user-specified global ports to be connected to user-specified TE devices.
choices are the following: Streaming-CBR, Refill, (enter the desired name) and Disabled. SAVE/ CANCEL: If you want the values you have entered to be processed, click the SAVE button, exit the wMMI, and reboot your computer. You will also need to turn the terminal BDU off and then on again so that the new settings can take effect. If you want the values you have entered to be ignored, click the CANCEL button and the Network Settings remain as they were with no reboot required.
Lock Upon SIM Change: When this setting is enabled, you must enter a security code when the terminal powers up with a new SIM. Restricted Administrative Access: When Restricted Administrative Access is enabled, protected web pages can only be accessed after you enter a username and password. The username is the fixed string “admin” and the password is the security code. Change Security Code: The security code is 12345 when shipped from the factory. To change an existing Security Code, click this link.
changes to this configuration screen will be effective upon a restart of the UT. Note: Enabling MAC filtering without specifying any entries in the list will disable the Ethernet ports in favour of WiFi access only. Be sure to enable WiFi on the UT before disabling the Ethernet ports so that you do not lose access to the wMMI. LOGIN SETTINGS SCREEN Utilize the Login Screen only if you have been given the necessary information from your Service Provider.
WLAN CONFIGURATION SCREEN The WLAN Configuration Screen allows you to configure the integrated WLAN Access Point (AP) which can support up to eight simultaneous clients using 802.11b/g/n. The WLAN AP operates on its own subnet and utilizes its own DHCP server. The wMMI remains at 192.168.128.100 (default) whether accessed via WLAN or Ethernet. WLAN Power: Select ON or OFF to turn the feature on or off. WLAN Power Off timeout: If disabled, there is no timeout.
WLAN SECURITY SCREEN The WLAN Security Screen allows you to configure WLAN security parameters, including enabling/disabling Wired Equivalent Privacy (WEP), hiding the SSID and setting Media Access Control (MAC) filters. Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen. WLAN SSID Broadcast: Enable or Disable SSID broadcast. Security: Disable or chose an available security method: Wired Equivalent Privacy (WEP64 or WEP128), WPA or WPA2.
Hide Keys: Click this button to hide the keys from this display. MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, you can enter up to eight MAC addresses. Only these addresses will be permitted to access the terminal via the WLAN. MAC filtering changes only take effect after a power cycle of the terminal and are only enforced when some form of WiFi encryption is enabled. REMOTE ACCESS SCREEN The Remote Access Screen enables wMMI access from the satellite side of the terminal.
If you forget the Remote Access password simply enter a new one to overwrite the old one. Note that remote access does use satellite data that will be billed to the account on the user terminal. The remote access data also shares the channel with any other traffic being sent and received by the Thuraya Orion IP.
ADVANCED SETTINGS SCREEN The Advanced Settings Screen allows you to modify several key operating parameters in the unit. Satellite Search Method: Normal is the default method to use unless your Service Provider specifies the Full Method. The Full method takes longer and utilizes more resources since it will search all possible frequencies for the Thuraya IP service. This full search can take up to 20 minutes.
M2M Monitor: This is the timeout setting for the M2M feature. Power Up Profile: You can select the power up profile from a drop down list, including Standard and three customizable streaming profiles. Each streaming profile can be customized by name, multimedia mode, fixed rate mode, transmit rate, and receive rate. Select the Save button to implement your modifications.
10. Once loaded onto a PC, the upgrade program can be used to upgrade any number of Thuraya Orion IP units. Just connect them one at a time and execute the upgrade program.
Troubleshooting Some general hardware and software problems you may encounter in the installation and operation of Thuraya Orion IP along with the possible source of these problems and how to correct them. System Status codes and descriptions reported to you by the Thuraya Orion IP on the wMMI screens, along with their possible causes and solutions. If unable to correct a problem please contact the Thuraya Orion IP dealer you purchased the unit from.
Problem Possible Cause Action SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. The wMMI does not work from browser. The browser may not be correctly configured. For Firefox, go to Advanced Preferences and select ‘Direct connection to the Internet.’ For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.
Problem Possible Cause Action Determining GPS position can take up to 5 minutes. Wait for 5 minutes. Switch the terminal off and on again. The ADU is not attached. The ADU is required to be properly connected to the terminal BDU to obtain a GPS location. Thuraya Orion IP cannot find the satellite. No signal or weak signal. Make sure no obstruction is blocking the satellite signal. Make sure that the ADU has a clear view of the sky in the direction of the satellite.
Problem Possible Cause Action Thuraya Orion IP stops sending data even with good network connection. Terminal is overheated. Let the Thuraya Orion IP cool down before attempting to resume operation. The Signal Quality meter on the wMMI changes from time to time. Normal behaviour. There are several types of channels used by the terminal, each with different signal strengths.
Number and Description error. Power down and try again. Cause from or write to the SIM card. Solution and try again. SIM card may be damaged. Visually inspect the SIM card and return it to your Service Provider if damaged. SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service. 3 SIM card access has been blocked.
Number and Description Cause Solution your Service Provider. card. must be replaced by another from your Service Provider. 7 You are not allowed to connect to the network. Please contact your Service Provider. Network connection failure because the user is not allowed to connect to the Network. Your authorisation has been removed by your Service Provider (SIM card IMSI is not authorised). Contact your Service Provider to regain service. 8 Your terminal is not allowed to connect to the network.
Number and Description Cause Solution 13 Network connection failure – Unknown PDP type. Please contact your Service Provider. Network connection failure. Power down the Thuraya Orion IP and try again. If the problem continues, contact your Service Provider. 14 Network connection failure - User authorisation failed. Please contact your Service Provider. Network connection failure because the user is not authorised for service. Contact your Service Provider to regain authorised service.
Number and Description Cause Solution 20 Network connection failure – Too many failures to activate PDP context. Power down and try again. Too many failed attempts (4) to connect to the Network. This failure may occur because of a weak signal due to obstructions or geographic position (such as extreme latitude or longitude). Contact your Service Provider to verify coverage for your location. 21 Network connection failure - Network assigned an invalid IP address. Power down and try again.
Number and Description Cause Solution internal failure - GPRS stack message subscription failure. Please contact your Service Provider. error. IP and try again. If the problem continues, contact your Service Provider. 28 Your PC has been disconnected from the Thuraya Orion IP. Please ensure the interface cable is plugged in securely. The connection between PC and Mobile Terminal has been removed, or the interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly.
Number and Description running out of resources. 42 TCP connection resources are depleted due to your PC opening excessive connections. You must restart your terminal to regain service to the network. Cause connections. Excessive TCP connections by the PC have consumed all available connection resources in the terminal. The terminal cannot recover from this error. Solution If the problem continues, contact your Service Provider. Clean up PC applications that are consuming excessive TCP connections.
Number and Description Cause Solution 105 Network connection failure – Roaming is not allowed. Reacquiring connection. You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider. If the problem continues with an authorised SIM card, contact your Service Provider. 106 Network connection failure – Thuraya Orion IP implicitly detached by the network. Reacquiring connection… Network connection failure because terminal was implicitly detached by the Network.
Number and Description Cause Solution 111 Network service is not available – Limited network service. Reacquiring connection… Network service not available due to limited service. If the problem continues, contact your Service Provider. 112 Network service is not available-Invalid position. Update the GPS under open sky and ensure you are under the Thuraya coverage. Network service not available because the GPS position is not valid.
Number and Description Cause Solution 117 Network connection failure – PDP rejected for unspecified reason. Reacquiring connection… Network connection failure – unknown cause. If the problem continues, contact your Service Provider. Network may be down. 118 Network connection failure Service option temporarily out of order. Reacquiring connection… Network connection failure because service option is temporarily out of order. If the problem continues, contact your Service Provider.
Number and Description Cause Solution Please contact your Service Provider. QoS was rejected by the Network. the problem continues with the default values, contact your Service Provider. 124 Network connection failure Invalid transaction id. Reacquiring connection… Network connection failure due to invalid transaction ID. If the problem continues, contact your Service Provider. 125 Network connection failure – Unknown Session Manager error.
Number and Description Cause obtain new GPS fix in an open area away from obstructions. Contact SP if problem persists Solution contact your Service Provider. 130 Network access unavailable - GPS location needs updating. The Thuraya Orion IP will acquire a new GPS location and connection. Do not power off! GPS fix is too old. The Thuraya Orion IP will acquire a new GPS location and connection. Do not power off the terminal BDU. 132 Terminal temperature too high. The terminal is too hot.
Glossary ADU: Above Deck Unit. The Thuraya Orion IP tracking antenna. APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on Thuraya Orion IP wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider. BDU: Below Deck Unit. The Thuraya Orion IP inside vehicle unit. DHCP: Dynamic Host Configuration Protocol.
QoS: Quality of Service. SIM: Subscriber Identification Module. Your Service Provider issues you a SIM, containing your SIM Personal Identification Number (PIN) and other security-related information. You insert the SIM into the terminal BDU SIM holder as part of terminal hardware setup. If you configure the terminal to enable SIM PIN security, each time you invoke the terminal wMMI after turning on the terminal, PIN authorisation is required in order to use the system.
Specification Physical Characteristics Weight (BDU) Weight (ADU) 2.2 kg 4.0 kg Size (BDU) 46 mm x 281 mm x 233 mm Size (ADU) 319mm x 277mm Packet Data Services Streaming IP Standard IP Environmental 384 kbps 444 kbps Operating Temperature -25°C to +55°C Storage Temperature -40°C to +80°C Operating Humidity Mechanical Vibration Unpacked Drop Ingress Protection (ADU) Compliance and certifications 95% RH at 40°C 200-2000 Hz, 0.3 m²/s³ MIL-Spec 810B 0.
Declaration of Conformity 40 Thuraya Orion IP User Guide
Index address ................. 3, 10, 28, 36, 37 Administrative Access ............... 12 ADU ..................2, 22, 23, 32, 34, 38 antenna ............ii, iv, 1, 5, 8, 22, 23 APN .............................. 9, 11, 33, 36 ARQ ................................................ 7 battery ......................................... 24 BDU ..................1, 21, 23, 26, 36, 38 browser ................... 2, 3, 19, 22, 23 compass ........................................ 5 connection profiles.................
