User Guide ThurayaIP Satellite Modem Revision B 3500175-0001 Copyright 2008 Hughes Network Systems, LLC. All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC.
Safety Information For your safety and protection, read this entire user manual before you attempt to use ThurayaIP Satellite Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Manual This section introduces the various types of warnings used in this document to alert you to possible safety hazards. WARNING Potential radio frequency (RF) hazard.
Warnings for THURAYAIP Do not stand in front of the Antenna. This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter away from the front of ThurayaIP’s antenna. Properly ground the Antenna Failure to properly ground the optional external antenna may result in severe personal injury or death.
In the vicinity of blasting work and in explosive environments Never use ThurayaIP where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaIP while at a petrol filling station. Do not use near fuel or chemicals. Qualified service Do not attempt to disassemble your ThurayaIP. ThurayaIP does not contain consumer-serviceable components.
Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist.
Contents SAFETY INFORMATION................................................................................ I WARNING SYMBOLS USED IN THIS MANUAL.................................................................. I WARNINGS FOR THURAYA IP......................................................................................... II CONTENTS..................................................................................................V INTRODUCTION .............................................................
TROUBLESHOOTING ................................................................................. 28 GENERAL TROUBLESHOOTING .................................................................................... 28 STATUS CODES ........................................................................................................... 33 GLOSSARY................................................................................................
Introduction Your ThurayaIP is a Satellite Modem that provides portable, high-speed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits/s, just as if you were sitting at your office desk. ThurayaIP works with your computer using an Ethernet, USB or WiFi connection.
Software Installation and Configuration Your PC must support an Ethernet, USB or Wireless LAN interface to operate with ThurayaIP. Note: The CD ROM contains USB drivers for Windows 2000, XP, Vista and MAC OS10.3 and later operating systems. If you intend to use the ThurayaIP with a USB connection, please insert the CD ROM into the computer and follow the instructions to install the USB driver.
STEP 1: SIM INSERTION 1. Unpack the modem and accessories. Your service provider will have provided you with a SIM card. 2. Insert SIM provided by your Service Provider into the SIM holder inside the battery compartment as shown. SIM Insertion Orientation 3. To close the battery door, hook the battery door tab under the edge of the large opening in the enclosure near the data connector ports. Firmly press the battery door into the opening.
When the GPS icon stops flashing then ThurayaIP has successfully updated its GPS position. STEP 4: DATA CONNECTIONS Connect the ThurayaIP to your PC using Ethernet or USB. It is also possible to connect using the wireless LAN facility, but use one of the wired connections for the first time setup. Data Connections ETHERNET Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaIP.
Note: You may want to store this URL in your “Favourites” folder in your browser. 2. If you have PIN security enabled on your SIM, you will be prompted to enter your PIN before proceeding. Note: You must have a valid GPS location for the compass direction and Antenna Angle to be displayed. If the GPS is not valid, go back to step 3 and allow ThurayaIP to obtain a GPS fix. Compass Direction Antenna Angle Home Page Satellite Location Display 3.
accessible from your location, you will need to move to a location that has visibility to at least one of the satellites. 4. Once you have determined the best satellite to use, move the antenna stand to the correct elevation angle using the integrated protractor. Recall that the elevation angle is indicated on the wMMI home page. With the elevation angle correctly set, place the ThurayaIP on a flat surface with the antenna facing in the direction of the satellite as determined in step 3. Protractor 5.
Quick Reference This section serves as a reference guide, identifying the key operational aspects of using the ThurayaIP system and the Controls and Indicators on ThurayaIP and their functions. Global Positioning System Operation The ThurayaIP contains an integrated Global Positioning System (GPS) receiver that is used to provide location information.
Integrated Man Machine Interface (iMMI) The ThurayaIP has an Integrated Man Machine Interface (iMMI) which allows you to control the operational features of the terminal without the need of a PC or a browser. The iMMI includes buttons labelled with defining icons, an LCD, and an audible pointing aid integrated into the ThurayaIP itself. The figure below shows the layout of the ThurayaIP iMMI.
IMMI STATUS/MENU DISPLAY SUMMARY The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below.
C HANGE R ATE With the unit in the default status display, press the Menu button. The Change Rate menu option is then displayed. Press the Modify button. You are then brought to the first value in the series of QoS settings.
When you have found the value you want, press the Menu button. This action selects the new rate. Once you select the rate, you are transitioned to the Rx set of values unless you selected “Standard” in which case you will exit rate selection. Navigation through and selection of the Rx values is the same as for the Tx values. Use the Modify button to scroll through the list in a circular manner, with cancellation achieved via the short press of the Power button.
The battery icon displays the estimated life of the battery while under battery power. The battery icon also displays the charging state while under external power. Power Icon The power icon displays the state of the external power input. On if external power is connected. Off if external power is disconnected. GPS Icon The GPS icon indicates the state of the GPS information in the ThurayaIP, specifically whether the information is up-todate or should be refreshed.
Off if no PDP context exists (no data traffic possible). On if a PDP context exists (ready for data traffic). Web Man Machine Interface (wMMI) Screens The ThurayaIP can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed along with Java enabled (Java Runtim e Environment 1.3.1 or later). Internet Explorer 6.0 or later Netscape Communicator version 7.2 Firefox 2.
The Home screen provides you with key summary status information about ThurayaIP and is also a gateway into ThurayaIP management. Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate. The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions. Receive Rate: Provides the requested and actual receive channel data rate.
Quick Connect: These buttons access pre-stored connection profiles. GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and antenna angle. To obtain a GPS fix, make sure there are at least three visible satellites reported. Once a GPS position is obtained, the ThurayaIP will provide the compass direction and degrees of elevation to the satellite. This information is used in the pointing operation described earlier.
not set up a connection unless the requested rate is available from the network. Remember to click Apply to save any changes or they will be lost. WLAN C ONFIGURATION SCREEN The WLAN Configuration screen allows you to configure WLAN characteristics, including enabling/disabling WLAN, setting a timer that will force WLAN to power down if no host connects within the timeout, and setting up security. WLAN Power: Select ON or OFF to turn the feature on or off.
WLAN SECURITY S CREEN The WLAN Security screen allows you to configure WLAN security parameters, including enabling/disabling Wired Equivalent Privacy (WEP), hiding the SSID and setting Media Access Control (MAC) filters. Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen. WLAN SSID Broadcast: Enable or Disable SSID broadcast.
Hide Keys: Click this button to hide the keys from this display. MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, you can enter up to eight MAC addresses. Only these addresses will be permitted to access the terminal. PROPERTIES SCREEN The Properties screen displays a summary of current communications parameter settings.
Interface Mode Public Network IP Address Private Satellite Modem IP Address Satellite Modem International Mobile Equipment Identity (IMEI) Satellite Modem Media Access Control (MAC) Addresses. STATISTICS SCREEN This screen provides you with an estimate of your data usage. Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the ThurayaIP terminal. You can view both “since power on” (per session) and “Cumulative” (lifetime) data usage counts.
This display gives you a summary of current Satellite Modem system configuration and performance. When the Status Window is open, its information is updated every minute. Note that if you are running on battery power, your available operating time will be reduced. Network Status: Provides the status of the network connection. Signal Quality: This bar graph displays satellite signal quality.
Battery Level: This bar graph provides an indication of remaining battery capacity. Green: normal indication of battery level Red: almost fully discharged Amber: charging under external power Status: Any current system status codes (see Troubleshooting section).
and the Access Point Name (APN) information configured by your Service Provider. You are also given the ability to make changes. Note: Generally your Service Provider has already performed this configuration step for you. Whenever you modify the addresses on the Network Settings screen, you must press SAVE and exit the wMMI, reboot your computer, and power the ThurayaIP off and then back on so that the new settings can take effect.
SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each time you power up the modem . This helps prevent unauthorised use of your SIM. Disable this feature to skip the PIN entry process. To change the setting, click the desired one, enter the current SIM PIN (required), and click the Save button. Note: If the SIM PIN code is incorrectly entered three times, the SIM will be locked until the PUK (Pin Unlock Key) number is entered.
Note: If you forget the security code you will need to consult with your service provider. L OGIN SETTINGS S CREEN Utilize this screen only if you have been given the necessary information from your Service Provider. Service Provider Security: If this is enabled, you can enter a User Name and Password for authentication between ThurayaIP and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.
and utilizes more resources since it will search all possible frequencies for ThurayaIP service. This full search can take up to 20 minutes. Auto Power ON: When Enabled, the terminal will automatically power up when external DC is present. Antenna Pointing: This drop-down menu determines whether the Pointing Display comes up each time ThurayaIP is powered up or restarts. The factory default for this setting is Disabled to bypass the pointing state upon power up.
bar is simply a digital representation of the bar. The orange peak-hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction. Use this display when fine tuning ThurayaIP’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to location.
Should a ThurayaIP Modem software upgrade become available, you can complete the upgrade process yourself. The software can be downloaded directly from the Internet using any available access method, including ThurayaIP. UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below: Connect your PC/Notebook to the Internet using ThurayaIP (satellite service), wired LAN, or dial up connection. Go to www.thuraya.
Troubleshooting This section details the following: Some general hardware and software problems you may encounter in the installation and operation of ThurayaIP along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by ThurayaIP on the wMMI screens, along with their possible causes and solutions. If unable to correct a problem please contact the ThurayaIP dealer you purchased the unit from.
Problem Possible Cause Action SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. The wMMI does not work from browser. The browser may not be correctly configured. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet.’ For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy serv er for your LAN.
Problem Possible Cause Action The SIM PIN code appears to be invalid. The code may have been changed. If the SIM PIN is blocked, contact your Serv ice Prov ider to obtain the PUK (PIN Unlock Key) code. Enter the PUK when prompted. ThurayaIP cannot locate itself using GPS. No signal or weak signal. Make sure no obstruction is blocking theGPS antenna and that the Modem has a clear view of at least 3/4 of the sky. Make sure that you do not place your hand or another object over the main antenna radome.
Problem Possible Cause Action The antenna may not be pointed properly. Turn ThurayaIP off and then back on again, and attempt antenna pointing again to improv e the signal strength. You may need to reposition ThurayaIP, v erifying that there are no obstructions blocking the satellite signal and that the Modem has a clear v iew of the sky in the direction of the satellite. The Modem network settings may not be correctly configured. Refer to the network settings supplied by your Serv ice Prov ider.
Problem Possible Cause Action Satellite Modem stops sending data ev en with good network connection and sufficiently charged battery. Modem/battery is ov erheated. It the LCD display indicates an ov er temperature condition let the ThurayaIP cool down before attempting to resume operation. The Signal Quality meter on the wMMI changes from time to time. Normal behav iour. There are sev eral types of channels used by the Modem, each with different signal strengths.
Status Codes Number and Description 1 SIM card is not installed. Power down, install SIM card properly and try again. Cause Absence or incorrect installation of the SIM card. Solution SIM card may not be present. Removethe battery cover and verify that the SIM card is present. SIM card may be inserted incorrectly. Remove SIM card and make sure it is inserted according to the instructions in the User Manual. SIM card may be damaged.
Number and Description Cause Solution contact your Serv ice Prov ider. many failed attempts with an invalid PIN. SIM card is locked. Enter the PUK to unlock the SIM card. 4 SIM card has been improperly changed during an active session . Power down and try again. You replaced a SIM card with another after the Modem was turned on. The SIM card must be replaced when the unit is turned off. Make sure the unit is turned off before replacing the SIM. 5 SIM card is not responding.
Number and Description Cause Solution Prov ider. allowed to connect to the Network. Serv ice Prov ider to regain authorised serv ice. 9 This user has no subscription, serv ice is not allowed. Please contact your Serv ice Prov ider. Network connection failure because you are not identified as a subscriber to the serv ice. Contact your Serv ice Provider to receiv e authorised serv ice. Your Serv ice Prov ider should check the subscription entries in the Home Location Registry.
Number and Description Cause Solution serv ice. 15 Network connection failure – Serv ice option not supported. Please contact your Serv ice Prov ider. Network connection failure because the service option is not supported. Contact your Serv ice Provider to regain authorised serv ice. The Serv ice Prov ider should check the subscription entries in the Home Location Registry. 16 Network connection failure - Serv ice option not subscribed. Please contact your Serv ice Prov ider.
Number and Description Cause Solution cov erage for your location. 21 Network connection failure - Network assigned an invalid IP address. Power down and try again. Assignment of an invalid IP address by the network during connection. Power down ThurayaIP and try again. If the problem continues, contact your Serv ice Provider. The Serv ice Prov ider should verify that you have the correct network settings. 22 Network connection failure – No response from network. Power down and try again.
Number and Description Cause Solution internal failure - GPRS stack message subscription failure. Please contact your Serv ice Prov ider. error. again. If the problem continues, contact your Serv ice Provider. 28 Terminal Equipment has been disconnected from the Mobile Terminal. Please establish the connection The connection between Terminal Equipment and Mobile Terminal has been remov ed, or Remov e and reinsert the interface cable from both the PC and the ThurayaIP. When done reboot the ThurayaIP.
Number and Description Cause Solution allowed. 104 Network connection failure - LA is not allowed. Reacquiring connection… Network connection failure because ThurayaIP is in a serv ice not allowed Location Area (LA). If the problem continues in other areas where service is allowed, contact your Serv ice Provider. 105 Network connection failure – Roaming is not allowed. Reacquiring connection. You are using a SIM card from a carrier that does not have a roaming agreement with your Serv ice Prov ider.
Number and Description Cause Solution 110 Network service is not available - Cell access barred.Reacquiring connection… Network serv ice not available because cell access is barred. If the problem continues, contact your Serv ice Provider. 111 Network serv ice is not available – Limited network service. Reacquiring connection… Network serv ice not available due to limited serv ice. If the problem continues, contact your Serv ice Provider. 112 Network serv ice is not available - Invalid position.
Number and Description Cause Solution connection… resources. 117 Network connection failure – PDP rejected for unspecified reason. Reacquiring connection… Network connection failure – unknown cause. If the problem continues, contact your Serv ice Provider. Network may be down. 118 Network connection failure Serv ice option temporarily out of order. Reacquiring connection… Network connection failure because serv ice option is temporarily out of order.
Number and Description Cause Solution again. GGSN. continues, contact your Service Prov ider. 123 Network connection failure Requested QoS rejected by network. Please modify parameters and try again. Network connection failure because the requested QoS was rejected by the Network. Modify the QoS settings and try again. If the problem continues, set all QoS settings to the default values and try again. If the problem continues with the default values, contact your Serv ice Prov ider.
Number and Description Cause Solution connection cannot be made, contact your Serv ice Provider. 129 Network access blocked - GPS location may be too old. If condition does not clear, please obtain a new GPS location. GPS fix may be too old. ThurayaIP Satellite Modem User Manual Verify that the Modem has an open v iew of the sky to get a GPS fix. If the problem continues, contact your Service Prov ider.
Glossary APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on ThurayaIP wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider. Compass: When going through the antenna Pointing Process, you reference the compass on ThurayaIP to get the correct direction needed for the antenna.
strength, you manipulate the Modem antenna to get the optimum Thuraya Satellite signal strength for your network connection. Pointing is required during Modem set-up or if the Modem has been moved from its previous location. Once you have obtained the best antenna position, you can enter Normal Operational Mode and be ready to perform standard activities.