RP2B/RP2D/RP4B/RP4D Thermal Printers User Guide
Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
TABLE OF CONTENTS Customer Support ..........................................................................................................................v Technical Assistance ...............................................................................................................v Product Service and Repair ..................................................................................................v Limited Warranty ..........................................................................
Default USB Connection ....................................................................................................14 USB Settings ...........................................................................................................................14 Configure Printer ............................................................................................................14 Bluetooth Connection..................................................................................................
Gap Type Labels ..............................................................................................................28 Black Mark Labels ..........................................................................................................29 Chapter 6 - Configuration Files....................................................................31 Print Configuration Label .........................................................................................................
Control Language Compatibility ....................................................................................46 Device Management Support and Compatibility.....................................................46 Network Compatibility.........................................................................................................46 O/S Support ............................................................................................................................
Customer Support Technical Assistance To search our knowledge base for a solution or to log in to the Technical Support portal and report a problem, go to www.hsmcontactsupport.com. For our latest contact information, see www.honeywellaidc.com/locations. Product Service and Repair Honeywell International Inc. provides service for all of its products through service centers throughout the world.
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CHAPTER 1 GET STARTED Introduction The RP Series printer family blends the rugged durability with state-of-the-art electronics and user-friendly features to redefine the standard in portable thermal printers. The printer’s USB, WiFi LAN, or Bluetooth® technology offers an easy interface to any host system. To print labels or receipts, refer to the instructions included with the software you use to create the labels. A Windows® printer driver can be found on our website, www.honeywellaidc.com.
• Print Media Honeywell offers a full line of applicable printing labels, receipt media, and supplies. About the Battery Power is supplied to the printer by a rechargeable lithium ion battery. Batteries are shipped only partially charged. The battery should be charged for a minimum of 4 hours before initial use to ensure optimal performance.
place when properly seated. 3. Connect the power supply to printer’s power jack. 4. Connect the AC power cord to the power supply and plug into an outlet. Warning: Do not operate the printer while it is connected to the AC power supply.
Download Required Software 1. Create a new folder on your local computer named Drivers. 2. Go to the Technical Support Downloads Portal at https:// hsmftp.honeywell.com. 3. Go to: Software - Printers - Mobile - Portable - RP2 RP3 RP4 - Utility to download the NETira® CT Printer Configuration Utility. 4. When prompted, click on Open Honeywell Software Downloader. 5. Once the file has been downloaded, extract it to your Drivers folder. 6.
Configure Printer 1. Turn the printer on and connect it to the computer using the USB cable. 2. Open the NETira™ CT Printer Configuration Utility Tool. 3. Query the printer by clicking Tools - Update Available Connections For Printer. This will look for the USB Virtual COM Port. 4. Once this is completed, reopen the dropdown menu and select the USB Virtual COM port. Note: Make sure this port is not in use by the printer driver when you add it to the host system. 5.
• Do not connect (short) the positive and negative terminals, of the batteries, to each other with any metal object. • Do not pierce, strike or step on batteries or subject batteries to strong impacts or shocks. • Do not disassemble or modify batteries. Caution: There is a danger of explosion if the batteries are incorrectly replaced. Replace the batteries with only the same or equivalent type recommended by the manufacturer.
• Do not place the power cord where it can be stepped on and, if the power cord becomes damaged, immediately replace it. If service is required, use only qualified trained technicians to repair your printer. See Customer Support.
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CHAPTER 2 LOAD THE MEDIA Load Labels or Paper Load labels or paper into the printer as follows: 1. Press down on the latch lock and lift up the printer’s cover.
2. Slide and hold open the supply hubs. 3. Orient the paper as shown and insert into the printer. 4. Allow the supply hubs to retract onto the paper roll and press the cover down until it latches. 5. Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label. Configure the Media Note: If you haven’t downloaded the drivers and software, you must do so now. See Download Required Software.
Most applications use the printer’s default media setting of Gap, for gap labels. However, if reflective (black mark), or continuous media is used, you must change the printer’s settings. 1. Turn the printer on. If you are using a USB interface, connect the USB cable to the computer. 2. Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration (or press CTRL-q) to query the printer. 3. Under Printer Information, select Media Label. 4.
Media Types and Settings Media Type Gap Label Notch Edge Notch Center Reflective (Black Mark) Continuous Not Supported Gap Black Mark (Top or Bottom) Continuous Label Length (set value) Sensor Type Gap Setting Description Continuous Label Length (1/100 inch) Distance the printer will advance after pressing the Media Feed button. Distance is measured in 1/100 inch, so 1000 = 10 inches.
CHAPTER 3 PROGRAM THE INTERFACE You can communicate with the host via USB Connection, Wireless LAN Connection, or Bluetooth Connection. The printer automatically connects to the first available port that provides valid data. To change that connection once it is established, power the printer off and back on again. Use the appropriate instructions that follow for your interface. USB Port Charging Port Note: Power off the printer before connecting a power or an interface cable.
Default USB Connection The default USB class is CDC Composite. On some systems (e.g., handheld devices), you will have to change this USB class in order to connect. See USB Connection for further information. 1. Connect the USB cable to the printer and to the USB port on the host system. 2. Power up your printer. 3. Your host computer should recognize the printer and begin adding the device driver.
3. Query the printer by clicking Tools - Update Available Connections For Printer. This will look for the USB Virtual COM Port. 4. Once this is completed, reopen the dropdown menu and select the USB Virtual COM port. 5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration. 6. Under Printer Information, select Miscellaneous.
7. Change (or confirm) the USB Mode parameter setting. Click on the dropdown arrow to display the list of possible settings. 8. Click the Send button to send this change to the printer. DPL Input Mode 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration (or press CTRL-q) to query the printer. 2. Go to Tools - Set Input Mode. 3. Select the desired printer language from the dropdown. Click Set and Done. 4.
Bluetooth Connection Follow your host PC or device instructions for pairing a new Bluetooth device. You should see the printer as an available printer from your host. The default pass code is 0000. Once connected and the connection is established, adjust the printer’s Bluetooth settings. Bluetooth Settings The printer is configured with default factory settings. To determine your printer's configuration, print a configuration label (see Print Configuration Label). 1.
Tap and Pair You can pair your Android™ phone with an RP2 or RP4 printer by touching the devices together. 1. Place the Android phone on the printer. 2. The phone recognizes the printer and prompts you to pair. 3. Verify the pairing of the printer in your phone’s Bluetooth settings. You can go to the Google Play Store and download the Honeywell Android NFC app to your phone, or use a printing application to send prints to the RP2 or RP4 printer.
4. Once this is completed, reopen the dropdown menu and select the USB Virtual COM port. 5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration. Static IP/DHCP The printer can be configured to use a static IP or a dynamic IP obtained from a DHCP server. Dynamic IP Address (DHCP) 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration (or press CTRL-q) if you haven’t already done so. 2.
3. Change (or confirm) the following parameter settings: • ESSID: Type the name of your access point (Default D-O) • Network Type: Infrastructure or Ad-hoc 4. After updating the New Value column, click the Send button to send this change to the printer. 5. Allow 30 seconds for the printer to reset. Note: To validate a successful Wireless LAN connection, the IP address obtained from the access point is shown on the printer’s LED display.
6. After updating the New Value column, click the Send button to send this change to the printer. 7. Allow 30 seconds for the printer to reset. WPA2-PSK with TKIP 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration (or press CTRL-q) to query the printer. 2. Under Printer Information, click on WIFI. 3. Click on WPA/WPA2. 4. Change (or confirm) the following parameter settings: • Group Cipher: TKIP • Network Authentication Type: WPA2-PSK 5.
3. Click on WPA/WPA2. 4. Change (or confirm) the following parameter settings: • Group Cipher: TKIP • Network Authentication Type: WPA-PSK_TKIP 5. Type the pass phrase under WPA_PSK_TKIP/WPA2_PSK settings. 6. After updating the New Value column, click the Send button to send this change to the printer. 7. Allow 30 seconds for the printer to reset.
CHAPTER 4 PRINTER DISPLAY AND BUTTONS Front Panel On/Off Button Battery Charge Level Media Button Bluetooth Indicator WiFi Signal The front panel has an LED display and 2 buttons.
Button Press Result Short press Feeds label or paper length approximately 1 in. (2.54cm) when configured for continuous media. Feeds media to align with the next label when configured for gap or black mark media. Press and hold for 3 to 4 seconds (when configured for continuous form receipt paper) Media feeds continuously to the maximum label length LED Display If all the LEDs are red and blinking, it indicates it is too warm or cold for the printer to print.
Set Sleep and Power Down Timer The RP Series printer display enters sleep mode after 1 minute of inactivity. Press any button to wake. The printer shuts down after 120 minutes of inactivity unless it is charging. The sleep and shutdown periods can be adjusted or disabled. 1. Turn the printer on and connect it to the computer using the USB cable. 2. Open the NETira™ CT Printer Configuration Utility Tool. 3.
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CHAPTER 5 CALIBRATION Calibrate the Media The printer is factory-calibrated for operation with most media types (both gap and reflective). Try your media without performing any calibration adjustments first to determine if the factory settings are compatible. Only perform the calibration adjustments if you are experiencing media-registration issues. Note: The battery should be charged to 50% or more before starting media calibration. The Quick Media Calibration should be performed first.
4. Click the Quick Media button. 5. The printer feeds media while the sensor is calibrated. If the calibration is not successful, repeat the procedure or use Manual Media Calibration. Manual Media Calibration Manual media calibration is used when the Quick Media Calibration has failed to detect the start of each label. This procedure performs a complete recalibration of the sensors and will optimize the printer to your media.
3. Click the Manual Media button. 4. When prompted for the media type, select Interlabel/Gap and click OK. 5. Load Stock a. Place the face of the media over the printer’s sensor and close the door. b. Click OK. 6. Load Special Backing Media a. Peel the labels off the backing and place the backing over the printer’s sensor. b. Close the door and click OK. 7. Remove Stock a. Remove all media from the printer and close the door. b. Click OK. If the calibration is not successful, repeat the procedure.
3. Click the Manual Media button. 4. When prompted for the media type, select Black Mark and click OK. 5. Load the media and click OK. If the calibration is not successful, repeat the procedure.
CHAPTER 6 CONFIGURATION FILES Print Configuration Label A configuration label provides the firmware version, memory allocations, enabled options, communications settings and label-counter data for the printer. To print the configuration label, press and hold the power button and then release. for 5 to 10 seconds Save and Load Configuration Files Once you have configured the printer, you can save the configuration and share it with other users or printers. Save a Configuration File 1.
4. Select the .cfg file you want to load. Note: Check the Include Sensor Calibration Data on Open checkbox to import sensor data with the configuration. Sensor data is printer-specific and should only be imported to the same printer from which it came.
CHAPTER 7 MAINTENANCE Battery Charge Information Once the battery is at a low charge level, the printer stops printing and queues print jobs. The battery should be replaced at this time so the printer can print the queued jobs. If the battery is not replaced before the supercap is drained, all queued jobs will be lost. The battery has a test button on it so you can determine how much charge is left. TEST Health Status Press the test button once quickly.
Gas Gauge Press the test button and hold for longer than 5 seconds. The 4 gas gauge lights appear in green to show the amount of charge left in the battery. 0 - 9% 10 - 39% 40 - 79% 80 - 100% Change the Battery 1. Remove the old battery from the printer and reinstall the new battery in the printer. Note: The printer can run for 20 - 120 seconds without a battery and not lose connectivity or need a restart.
2. Connect the power supply to printer’s power jack then connect the AC power cord to the power supply. Plug into an outlet. Warning: Do not operate the printer while it is connected to the AC power supply. Cleaning Intervals Proper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the various printer parts.
Clean the Printhead Method (Standard Models) Method (Linerless Models) Interval Printhead Cleaning card or cotton swab with isopropyl alcohol Cleaning pens After 3-5 rolls of media Platen roller Cotton swab with isopropyl alcohol Cleaning pens After 3-5 rolls of media Peel off roller Cleaning pens Cleaning pens After 3-5 rolls of media Lid roller Cotton swab with isopropyl alcohol Cleaning pens After 3-5 rolls of media Media sensor Compressed air Compressed air Monthly Interior Compr
The pen cap has a plastic scraper that can be used to remove large amounts of adhesive buildup. Caution: Do not use on the platen roller or sensors. Firmware Update When program updates and/or new features are added, they can be downloaded to the printer. 1. Identify the new version for your printer model from www.honeywellaidc.com and download it to your computer. 2. Turn the printer on and connect it to the computer using the USB cable. 3. Open the NETira CT Printer Configuration Utility Tool.
7. Select Tools - Update Printer via File Streaming Method. 8. Click OK to continue. 9. Click on the button for Application Mode. 10. Click on the checkboxes for Boot M and for Firmware and browse to the locations of these files. 11. Click the Send button to start the download. The Bluetooth, WiFi, and Media Feed buttons on the printer flash slowly, then quickly. Once the buttons stop flashing and the power light is solid green, the printer is ready for normal operation.
CHAPTER 8 TROUBLESHOOTING Once you have corrected any of the following problems, press the media button to clear the alarm. Print quality is bad • Clean the printhead (see Clean the Printhead on page 36). • The temperature setting may be incorrect for the media being used. Use the NETira CT Printer Configuration Utility or software commands to adjust the heat setting and print speed. • The printhead may be faulty. Call for service (see Product Service and Repair).
Printing is light on the right side of the label • The printer’s cover is not latched down. Latch it. • The printhead is not properly aligned. Call for service (see Product Service and Repair). Printer fails to power on • The battery may need to be charged. Charge the battery (see Charge the Battery). Label advances 8 inches before a fault indication • The media may not be properly loaded. See Load the Media.
CHAPTER 9 PRODUCT SPECIFICATIONS RP2B/RP2D Printer Specifications RP2 Parameter Specification Mechanical Height 3 in. (77mm) Length 6.3 in. (160mm) Width 4.6 in. (116mm) Weight (printer and battery only) 1.58 lbs. (0.72kg) User Interface Buttons 2 Electrical DC Input Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection Battery Lithium Ion 8.
RP2 Parameter (Continued) Specification Security Protocols WEP (64/128), WPA (TKIP/RC4), WPA2 (CCMP/ AES) Authentication LEAP, EAP-PEAP, EAP-FAST, EAP-TTLS, EAP-LEAP Network Support DHCP, TCP, UDP, DNS, BOOTP Print Technology Print Head Direct thermal, 203 DPI Print Width 2.8 in. (71.1mm) Print Speed 4 in. (102mm) per second Memory Installed Memory 64 MB RAM/2 GB Flash Media Media Roll Width 1 - 2.25 in. (25- 57mm) Maximum Print Width 1.89 in. (48mm) Maximum Roll Capacity 2.25 in.
RP4 Parameter (Continued) Specification Weight (printer and battery only) 1.73 lbs. (0.78kg) User Interface Buttons 2 Electrical DC Input Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection Battery Lithium Ion 8.4V 5200 mAHr minimum Endurance Prints more than 960 4”x6” (102 x 152 mm) labels when operating 8 continuous hours Expected Charge Time 4-6 hours Communication USB Interface 2.0 (full speed) Bluetooth Interface Versions 4.
RP4 Parameter (Continued) Specification Environmental Temperature Ranges: 44 Operating -4F to + 122F (-20C to 50C) Storage -22F to + 149F (-30C to 65C) Charging 32F to + 104F (0C to 40C) Humidity Up to 10-90% non-condensing Mechanical Drop Operational after 50 drops from 6.
Required Safety Labels RP2B/RP2D Printer WiFi MAC Address Bluetooth Address Compliance Label locations RP4B/RP4D Printer WiFi MAC Address Compliance Label location Bluetooth Address Compliance Label location Fonts 10 alphanumeric fonts from 2.5 to 23 point, including OCR-A and OCR-B.
Bar Code Symbologies Linear: Codabar, Code 3 of 9, Code 93, Code 128, EAN-8, EAN13, Interleaved 2 of 5, HIBC, Plessey, MSI, UCC/EAN-128, UPC-A, UPC-E, UPC 2 and 5-digit addendums, Postnet, Telepen, MaxiCode, FIM, USD-8. 2D Symbologies: PDF417, Aztec, QR Code, GS1, Data Matrix, TCIF Linked Code 39, MicroPDF417 Graphics Graphics, including transient “print once” graphics, and logos are stored in flash memory. Software and Firmware NERira Configuration Tool for complete printer setup.
ERP Systems SAP®, Oracle® Software Development Kit Android™ 4.
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CHAPTER 10 ACCESSORIES Belt Clip The belt clip is included with your printer. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles. Shoulder Strap/Hand Strap (RP4 Printer Only) Each hand or shoulder strap incorporates heavy-duty clasps for an easy and secure attachment, however, these are not OSHA-approved safety straps. Both the hand strap and shoulder strap have a limited breakaway strength.
Belt Loop The Velcro® loop fastens comfortably and securely around your belt and keeps the printer secure. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles. Soft Case Proper use of this case will allow the printer to be used in harsh, dusty, or rainy environments. This case will protect your product against particles as small as dust, and water from any direction.
Never attempt to charge when the printer case or printer is wet since a short circuit could occur. Remove the printer from the case, allow to completely dry, and then charge. In the event water is believed to have entered the printer, remove the battery and allow the unit to dry for several days before installing the battery or charging. USB On-the-Go The RP2 or RP4 printer can act as a host so another device such as a bar code reader, USB flash drive, or keyboard can be added.
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APPENDIX A PRINTER LANGUAGE EMULATION The RP2 and RP4 printers support several printer languages, such as CPCL, ZPL, and DPL. The printers default to auto input mode that detects the type of script, then switches to the desired printing language. The following instructions guide you through manually changing the printer language. Note: You should only select up to 2 printer languages. You may experience unintended results if you select more than 2. 1.
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APPENDIX B PRINT DEMO You can send demo label formats to the printer either using Netira CT. NETira CT Printer Demo 1. Open the NETira CT Printer Configuration Utility Tool and click on Tools Query Printer Configuration (or press CTRL-q) to query the printer. 2. Go to Tools - Printer Demo. 3. Browse to the folder containing the print files. Highlight the files to be printed and click Add. 4. Click Print to send the files to the printer.
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