PC43K Integrated Print/Scan Solution powered by Android™ User Guide
Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
TABLE OF CONTENTS Customer Support ....................................................................................................................... vii Technical Assistance ............................................................................................................ vii Product Service and Repair ............................................................................................... vii Limited Warranty ..........................................................................
Load Media for Label Dispenser .....................................................................................14 Load External Media............................................................................................................16 Power on the Kiosk ......................................................................................................................17 Print a Test Label ........................................................................................................
Chapter 6 - Maintenance ...............................................................................39 Clean the Kiosk..............................................................................................................................39 Clean the Touch Panel and Scanner Window.............................................................40 Clean the Printhead..............................................................................................................40 Clean the Platen Roller...
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Customer Support Technical Assistance To search our knowledge base for a solution or to log in to the Technical Support portal and report a problem, go to www.hsmcontactsupport.com. For our latest contact information, see www.honeywellaidc.com/locations. Product Service and Repair Honeywell International Inc. provides service for all of its products through service centers throughout the world. To find your service center, go to www.honeywellaidc.com and select Support.
5. Lower the swing arms to front. 6. Use the original packing materials to secure and protect the kiosk in the box. 7. Securely seal the shipment. Note: Honeywell is not responsible for any damage caused during shipment/transit. Limited Warranty For warranty information, go to www.honeywellaidc.com and click Resources > Product Warranty.
Caution Statements Caution: Read and review the warnings in this manual carefully before connecting the kiosk. Caution: Observe all safety and accident prevention regulations applicable to your specific region and application. Caution: You must implement both hardware and software safety precautions to prevent the possibility of undefined system states. Caution: To reduce the risk of electric shock or fire, keep the cover closed and turn off the kiosk when not in use.
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CHAPTER 1 GET STARTED The PC43K is designed to provide a compact, self-customizable solution for deploying a kiosk with scan and print capability. Integrated with Honeywell’s compact printer, Android enabled Honeywell tablet, and a versatile Honeywell scanner, the PC43K comes with fully articulated swing arms for easy user access. Honeywell provides demo applications and Power Tool applications that make the PC43K user-friendly and easy to deploy.
Kiosk Front View Multi-Touch Panel Swing Arm Scanner Swing Arm Printer : Back View (Power Port) Tablet Power Button AC Power Jack Power LED 2 PC43K User Guide
Side View Printer Latch USB Hub Printer Lid Open View Printer Switch PC43K User Guide 3
Swing Arms Movement Range 75° 45° Tablet Movement Range 105o 4 PC43K User Guide
Printer Features The PC43K has an integrated direct thermal (DT) printer that delivers: • Print speeds of up to 8 ips (203 dpi printhead) or 6 ips (300 dpi printhead) Note: For efficient power management, Honeywell recommends printing at a default speed of 4 ips. • Multiple selectable printer languages including Honeywell Fingerprint/Direct Protocol. Note: For detailed information about the printer, refer to the PC43d User Guide.
About Home Screen Navigation Buttons Search Bar Swipe up to access all apps PC43K-Demo App Notification/Status Bar Home screen features Item Description Notification Panel/ Status Bar Status icons to the left tell you when an app has sent you notifications. System icons to the right display current network state, time, and battery information. Search Bar Search the Internet using Google search. Touch the microphone to initiate voice search. PC43K-Demo App Kiosk demo application.
The tablet does not need separate charging as it is continuously connected to power. A special feature is added to the kiosk to cut-off charging when the battery is fully charged preventing the battery from overcharging. Note: For detailed information about the tablet, refer to the ScanPal EDA71 User Guide. PC43K Applications To learn more about Honeywell Applications, go to www.honeywellaidc.com.
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CHAPTER 2 SET UP THE KIOSK This section contains information about loading media, setting up the kiosk, printing a test label, and adjusting the printer. Loading the Media The kiosk can print on labels, tickets, tags, and continuous stock. The procedure you use to load media depends on how you operate the kiosk and the options you have installed. Note: For more information about the media calibration, see the PC43d User Guide.
2. Pull the swing arms to the front and open the printer lid. Warning: Moving parts are exposed when the cover is open. Make sure the printer cover is closed before operating the kiosk. Note: For detailed information about the printer, see the PC43d User Guide. Load Media for Tear-off Printing Tear-off printing is applicable to media with perforation. Printed labels, tickets, and other printed media are manually torn from the front of the printer.
To load the media for tear-off printing, 1. Load the media roll on to the printer. Follow steps 1 - 2 from Open Printer Media Lid for Media Loading. Note: For large rolls of media stored outside the printer, such as an external media holder, feed the media through the external media feed slot. 2. To adjust the media holders of different media size: a. Pull the locking tab up. b. Slide the media holders to adjust the distance between them and place the media roll between the holders.
c. Make sure the media holders are snug against the sides of the media roll and press the tab down to lock the media holders in place. 3. If you are using notched or black mark stock, slide the label stop sensor so the notches or marks pass over the sensor.
4. Thread the media under the tip guides on the media holders and past the front of the printer. 5. Close the printer lid until it snaps shut. 6. Use the tablet and respective application to print on the media. Load Media for Cut-off Printing Cut-off printing is applicable to media where each label is automatically cut from the media roll immediately after the label is printed. You can also use self-adhesive labels with a liner making sure to cut only the liner.
2. Thread the media into the slot in the cutter accessory and out through the front of the cutter. 3. Close the printer lid until it snaps shut. 4. Access the print application in the kiosk to print on the media. Load Media for Label Dispenser Follow steps 1-3 from Load Media for Tear-off Printing, then: 1. Thread the media under the tip guides on the holders. 2. Open the label dispenser front door. 3. Remove the label closest to the end of the liner.
4. Route the liner through the slot in the front door of the label dispenser. The liner should be over the roller in the printer and under the roller in the front door of the label dispenser. Note: Do not pull on the media to take up the slack. 5. Close the front door. 6. Close the printer lid until it snaps shut. 7. Use the tablet and respective application to print on the label.
Load External Media To use large rolls of media or tag stock (up to 8-in diameter), you can load the media from outside the printer. 1. Place the media behind the printer. 2. Feed the media into the printer through the external media feed slot. External media feed slot 3. Thread the media through the media holders or media guides as you would for media installed inside the printer.
Power on the Kiosk After you have installed the media, power on the kiosk for the first time. To power up the kiosk, 1. Connect one end of the power adapter cord to the back of the kiosk and the other end to AC power. Warning: Installing the kiosk requires the power cord to be connected to a socket-outlet with a grounded connection. 2. The kiosk boots up and displays the lock screen.
3. Swipe up to unlock the tablet home screen. 4. Press the power switch located on the right side of the printer unit. Warning: Do not put your fingers inside the print mechanism when the power is on. Users may perform customized settings (for example, set date, time, display settings, etc.) once the tablet is turned on for the first time. Print a Test Label You can access the PC43K-Demo application to print a test label. 1. Connect the kiosk to power and turn on the kiosk. 2.
About Scan Engine The scan engine emits scanning beams for accurate barcode aiming. The scan engine has a viewfinder that projects a bright red aiming beam that corresponds to the scan engine’s horizontal field of view. The aiming beam is smaller when the code is closer to the scan engine and larger when it is farther from the scan engine. Symbologies with smaller bars or elements should be read closer to the scanner window.
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CHAPTER 3 USING THE KIOSK This section contains information about the kiosk application and its use cases. Kiosk Applications The kiosk application details all the use cases of the PC43K. The kiosk comes with three main applications. • PC43K-Demo • PC43K-FW Update • Honeywell App Lock PC43K-Demo Application The demo application demonstrates the basic capabilities of the kiosk and is not intended as a functional business solution.
Register at an Event The Register at an event function in the demo application demonstrates the following features of the application. • Enter user code and print • Scan a code and print • Event registration and generate code Return an Item The Return an item function in the demo application demonstrates the following features of the application.
Ship a Package You can enter the user details where the item is to be shipped and print the shipping label.
PC43K- Firmware Updater for Printer The firmware update application allows the user to install the latest firmware to the printer. Download the latest firmware file to your PC and copy to your thumb drive. Software downloads can be accessed through the Technical Support Downloads Portal (https://hsmftp.honeywell.com). For PC43K firmware file, navigate through Softwares > Printers > Desktop > PC23PC43PD43 > Current > Firmware. How to Update Firmware 1.
The firmware installation will begin and may take up to 30 minutes to complete. Note: Do not interrupt the upload process. The printer will reboot once the installation is complete. Honeywell App Lock App Lock is an Android application that can be used to lock unwanted applications and restrict users from accessing them. The functions of the Honeywell App lock include: 1.
How to Use 1. Tap on the menu icon located in the top right-hand corner of the AppLockscreen. a. Log Out: Tap to return to login page to switch user account. b. Settings: Tap to access user configuration. c. About: Tap to check description of the software function. 2. Tap Settings. Upon accessing the administrator’s Settings function, the user can view and edit User Configuration and Other Actions. a. The User configuration settings are, • Manage users: Create new user, edit and manage users.
b. The Other actions settings are, • Scan deploy: Scan the exported barcode for rapid configuration. • Edit about information: Edit app lock application details. • Check update: Check the current version of the application. • AppLock switch: Turn off to disable App lock application. 3. To create and edit new user, tap Manage users. A Manage accounts list page is displayed. a. Tap on the menu icon and tap Create New User. b.
e. Select the application for automatic launch by tapping on the checkbox in the Autorun app configuration page and tap Next. f. You may choose the user settings in the Select user settings page and tap Finish. g. At this point, the user will remain in the administrator’s account and may continue to add other new accounts. 4. Access Manage users to view the list of accounts currently entered in the device.
a. Tap on any account to display its account configuration. • Manage whitelist apps: Revise the White List in the account. • Configure autorun list: Change the account’s automatic launch function. • Select user settings: Choose required user settings. • Delete user: Delete user’s account. • Reset password: Change the password for the user’s account. • Show QR code: Display and save QR code for each user account configuration information to local file for scanning and configuration. 5.
Android Applock Security Warning It is important not to re-configure the Android KeyRemap setting to open an application that is not intended to be able to run when in the Kiosk mode, as this will not be blocked by Applock. This is a known limitation with certain Android OS releases, and for security assurance on the Koisk, it is strongly recommended not to use the KeyRemap setting.
CHAPTER 4 USB CONNECTIVITY This chapter details how to access the USB hub of the kiosk and install customized applications. Connectivity The USB hub of the kiosk is where the tablet, printer, and scanner are integrated together. It also houses the USB port for uploading customized applications. Printer USB B Scanner Tablet USB for .apk AC Power The ports and connections of the kiosk are as follows: • The power connector from the printer is connected to the Printer Power of the USB hub.
For additional printer configuration, you can connect the printer to a desktop PC. Note: You must install InterDriver to use a USB connection on a Windows PC. Installing Customized Applications You can upload any customized application to the tablet using a USB thumb drive. The customized application must be designed to suit the Android environment and the file must be in .apk format. Copy the customized application to a USB thumb drive, and: 1. Pull the kiosk swing arms forward. 2.
3. Connect the USB thumb drive in the top USB port. Caution: Users are advised to perform this operation carefully to avoid any damages to the USB hub. 4. A USB icon will be displayed on top of the home screen. Drag the icon downwards and tap on the USB name. 5. The folder will display the files available in the USB thumb drive. 6. Tap on the .apk file from the folder. 7. Tap Install on the bottom right-hand corner of the screen. 8. Tap Done when prompted. 9.
Deleting Customized Applications You can delete any uploaded customized application by accessing the application folder in the tablet. 1. Tap Settings > Apps & notifications. It will display a list of applications in the kiosk. 2. Tap on the application that needs to be removed. Tap Uninstall. 3. Tap OK, to confirm uninstall. 4. The application is removed from the kiosk.
CHAPTER 5 TROUBLESHOOTING Error Alerts and Solutions Use this table to understand and troubleshoot some common error alerts you may receive and how to fix them. Error Alert Solution Printhead Lifted Lower the printhead. Out of Media Load media in the printer. Media Low The diameter of the remaining roll of media is lower than the specified value in the Media Low Diameter setting. Replace the media. Label Stop Sensor (LSS) detects no label Load media in printer.
Troubleshoot Kiosk Problems and Find Solutions Use this section to find possible solutions to kiosk problems. Kiosk Problems Problems Solution Touch panel not responding Try these possible solutions in order. • Make sure the touch panel is clean and dirt free. Clean with a soft cloth and try again. • Restart the tablet by long pressing the tablet power button, tap Restart. Application is not responding Tap recent apps button, tap Close All. Re-open app.
Kiosk Default Settings The kiosk is shipped with default settings which suit the demo application in the kiosk. To learn how to change these settings for the customized application, refer to the PC43d User Guide and the ScanPal EDA71 User Guide, respectively. Disabled Features The kiosk is integrated with the PC43d printer, ScanPal EDA71 tablet, and N3680 scan engine. Not all the features of the integrated devices are enabled in the PC43K. The following lists the disabled features of the PC43d printer.
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CHAPTER 6 MAINTENANCE This section details the procedure to be followed for maintaining the kiosk. Clean the Kiosk To properly maintain the kiosk, you should clean it regularly. You can clean these parts of the kiosk: • Touch panel and scanner window • Printhead • Platen roller • Exterior of kiosk Caution: To avoid possible injury or damage to the kiosk, never insert any pointed or sharp objects into the kiosk. Caution: Use only the cleaning agents specified in this section.
Follow these guidelines for cleaning the kiosk: • Always remove the power cord before cleaning. • Never spray the kiosk with water. Protect it from water when cleaning the premises. Clean the Touch Panel and Scanner Window To keep the kiosk touch panel and scanning window in good condition, you may need to clean them as often as needed.
4. Pull out the cleaning card and raise the printhead. 5. Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue. 6. Repeat steps 3 through 5 if necessary. 7. If necessary, clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol. 8. Once the parts are dry, replace the media in the printer. Close the printer lid, reconnect, and turn on the kiosk.
6. Pull the latches up to remove the platen roller from the printer. 7. Remove any adhesive residue from the roller with a cotton swab moistened with isopropyl alcohol. 8. Reverse Steps 5 and 6 to install the roller. 9. Press the latches onto the printer until they snap into place. 10. Replace the media in the printer. 11. Close the printer lid until it snaps shut. Clean the Exterior of the Kiosk Keep the exterior of the kiosk clean.
APPENDIX A SPECIFICATIONS Kiosk Specification 1. Go to www.honeywellaidc.com 2. Navigate to the PC43K product page. 3. Locate Products tab. 4. Click on your kiosk model. 5. Select one of the following tabs: • Specifications: Kiosk specifications are listed here. • Documents: Download the Data Sheet, Quick Start Guide, User Guide, Regulatory Information, and other product documentation.
Scanner Specifications For mechanical, electrical, environmental, and performance related specifications of the scanner, refer to the N3680 2D Scan Engine datasheet.
Dimension Illustration PC43K Width 245 mm (9.64 in) PC43K Length and Height 248 mm (9.76 in) 178 mm (7.00 in) 408 mm (16.
Wall Mount Bracket You can mount the kiosk vertically on a wall or other surface. The kiosk must be mounted so the media output slot faces down. Use the following guideline for selecting a mounting location: • Choose a location within 1.5m (5ft) of an electrical outlet. • Choose M5 mounting hardware (not supplied) for the mounting surface. • The mounting hardware must provide at least 7mm (0.275 in) of clearance between the mounting surface and the bottom of the screw head.
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