MS2320 StratosH™ Scanner / Diva Scale Installation and User’s Guide
Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
TABLE OF CONTENTS INTRODUCTION Manual Scope ........................................................................................................................................................................................ 1 Product Overview ................................................................................................................................................................................... 1 Base Kit Components ..............................................................
TABLE OF CONTENTS Cable Installation (Secondary Honeywell Scanner) .............................................................................................................................. 23 EAS Deactivation ................................................................................................................................................................................. 25 SCANNER OPERATION Scan Zone .........................................................................................
TABLE OF CONTENTS TROUBLESHOOTING Troubleshooting Symptom / Solution Chart .......................................................................................................................................... 52 SCANNER AND CABLE TERMINATIONS Scanner Pinout Connections ................................................................................................................................................................ 54 Cable Connector Configurations ..........................................
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INTRODUCTION MANUAL SCOPE This guide provides information on the installation, setup and operation of Honeywell’s StratosH™ MS2320 scanner/Diva scale unit. It is designed to be used in conjunction with MetroSelect™ Configuration Guide (PN 00-02407x) and the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x). Product manuals are also available for download in Adobe® Acrobat® file format at www.honeywellaidc.com.
INTRODUCTION BASE KIT COMPONENTS B ASE K IT C OMPONENTS Part # Description MS2 3 2 0 - x x K z StratosH Scanner / Diva Scale 14 RS232 Interface 21 RS232 / Full Speed USB / RS485 Interfaces D Diamonex Horizontal Window S Sapphire Horizontal Window xx z 00-02407x MetroSelect Configuration Guide 00-02272x MS2x 20 Stratos Series Scanner/Diva Scale Configuration Addendum 00-02271x MS2320 StratosH Scanner/Diva Scale Installation and User’s Guide Guides also available for download at www.
INTRODUCTION O PTIONAL A CCESSORIES Part # Description AC to DC Power Transformer - Regulated Output: +5V @ 4A +12V @ 1.5A 46-46812 120V United States and Canada 46-46813 220V – 240V Continental European 46-46814 220V – 240V United Kingdom 46-46817 220V – 240V China 46-46928 220V – 240V Australia Optional Remote Scale Display 46-00375 Remote Single Line Scale Display (lb.) (See Figure 1) 46-00376 Remote Single Line Scale Display (kg.
INTRODUCTION REPLACEMENT PARTS R EPLACEMENT P ARTS Part # Description Window types (Diamonex and Sapphire) are not interchangeable due to laser safety and/or scanner performance differences. Caution To change window type, the scanner must be returned to the manufacturer for reconfiguration. 46-46889 Vertical Window 46-46806 Diamonex Platter – Full (Long) Size 46-46808 Sapphire Platter – Full (Long) Size Other items may be ordered for the specific protocol being used.
INTRODUCTION GENERAL PRECAUTIONS The following list includes general precautions to remember when handling the StratosH. DO NOT TURN the unit upside down with the platter in place. Figure 3 DO NOT PRESS on the window in the placement platter or the vertical window frame. Figure 4 PLATTER REMOVAL No hardware or tools are required to remove the platter / horizontal scan window (see Figure 5). Refer to the Maintenance section of this manual for additional information on platter replacement.
INTRODUCTION MS2320 SCANNER/DIVA SCALE DESIGN SPECIFICATIONS Design Specifications Operational Light Source: Peak Laser Power: VLD 650 nm <2.2 mW Max Optical Power: 10 mW Wavelength: 650 nm Embedded Laser: Horizontal Depth of Field: Vertical Depth of Field: Scan Speed: No. of Scan Lines: Motor Speed: Min Bar Width: 0 mm - 152 mm (0"- 6") for 0.33 mm (13 mil) Bar Code 0 mm - 216 mm (0"- 8.5"”) for 0.
BASE MODEL CHARACTERISTICS MS2320 Scanner/Diva Scale Components Figure 7. MS2320 Components ITEM NO.
BASE MODEL CHARACTERISTICS MS2320 Scanner/Diva Scale Dimensions Figure 8. MS2320 Dimensions Connector Panel Figure 9. MS2320 Connector Panel Specifications are subject to change without notice.
BASE MODEL CHARACTERISTICS MS2320 Scanner/Diva Scale Caution and Serial Number Labels Figure 10. MS2320 Label Locations (Top) and Examples (Bottom) Caution: To maintain compliance with applicable standards, all circuits connected to the scanner must meet the requirements for SELV (Safety Extra Low Voltage) according to EN/IEC 60950-1. To maintain compliance with standard CSA C22.2 No.
INSTALLATION QUICK INSTALLATION OUTLINE The following is a quick preview of the steps required for first time installations. Each item is discussed in detail later in this section. • Determine clearance, ventilation and service access requirements. • Determine checkout counter layout taking into account package flow, cable routing and power requirements. • Choose the mounting option which provides the best cable/power access and unit stability.
INSTALLATION QUICK INSTALLATION OUTLINE POWER INSTALLATION The Power Supply (AC/DC) should be connected to an AC Outlet that is free of electrical noise (clean). A qualified electrician can determine the amount of electrical noise on the AC line. See additional information on power installation and restrictions under the Installation: Cable Installation (Interface Specific) section of this manual. Honeywell recommends using a switched AC outlet.
INSTALLATION UNPACKING THE UNIT 1. Make sure the shipping box is top-side up before opening. 2. Remove the accessories box and check the box’s content for the following items: • Product Manuals • Power Supply • Communication Cables • Remote Scale Display Pole (Optional) Figure 11 3. Carefully remove the platter and store it in a safe location until the unit is properly installed into the checkout counter. 4. Remove all loose packing materials from the box. Figure 12 5.
INSTALLATION UNPACKING THE UNIT MS2320 Package Warning There is a protective film located on the topside platter surface, vertical scan windows outer surface, and the horizontal scan windows top surface. This film must be removed prior to performing any scanner operation (see Figure 15). All foam wedges securing the scale arms during shipping must be removed or the scale will not function (see Figure 15)! Figure 15.
INSTALLATION INSTALLING THE UNIT IN THE COUNTER MS2320 Mounting Diagram (Two Point Support) Figure 18. MS2320 Mounting Diagram, Two Point Support Specifications are subject to change without notice.
INSTALLATION INSTALLING THE UNIT IN THE COUNTER MS2320 Mounting Diagram (Three Point Support) Figure 19. MS2320 Mounting Diagram, Three Point Support Specifications are subject to change without notice.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) RS232 The following steps describe how to properly install the cables for an RS232 StratosH application. The scanner/Diva scale must then be configured to match the host’s RS232 parameters. Cable installation alone does not guarantee that the StratosH will communicate properly with the host system.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) RS232 9. Turn on the host system. 10. Scan the Recall Defaults bar code. The Recall Defaults bar code is located in the MetroSelect Configuration Guide (PN 00-02407x), under Need to Start Over. 11. Configure the StratosH to match the host system’s RS232 parameters. Refer to the MetroSelect Configuration Guide (PN 00-02407x) under Section G: RS232 for Enabling RS232 Mode (scan the recall defaults bar code first).
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) FULL SPEED USB The following steps describe how to properly install the cables for a Full Speed USB StratosH application. The scanner/scale must then be configured to match the host’s USB parameters. Cable installation alone does not guarantee that the StratosH will communicate properly with the host system.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) FULL SPEED USB 9. Turn on the host system. 10. Configure the StratosH to match the host system’s USB parameters. For Single Cable Applications: The IBM OEM Full Speed USB English and Metric bar codes are located in the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Single Cable Protocols for P Compatibility, IBM OEM Full Speed USB.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) xxx* Specifies international connection. See page 3 for a complete listing of power supply options and their part numbers. ** See page 3 for information on optional display types and part numbers. See power source caution statement on page 9 of this manual. Figure 21.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) RS485 The following steps describe how to properly install the cables for an RS485 StratosH application. The scanner/scale must then be configured to match the host’s RS485 parameters. Cable installation alone does not guarantee that the StratosH will communicate properly with the host system.
INSTALLATION CABLE INSTALLATION (INTERFACE SPECIFIC) RS485 9. Turn on the host system. 10. Configure the StratosH to match the host system’s RS485 parameters. For Single Cable Applications: The IBM 3rd Generation 46xx, English and Metric bar codes are located in the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Single Cable Protocols for Serial Emulation Compatibility, IBM 3rd Generation 46xx.
INSTALLATION CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER) The following steps describe how to properly install the cables between a secondary Honeywell scanner and the StratosH. The StratosH and the secondary scanner must then be configured to communicate properly. Cable installation alone does not guarantee that the StratosH will communicate properly with the host system and secondary scanner.
INSTALLATION CABLE INSTALLATION (SECONDARY HONEYWELL SCANNER) † See Aux power notes on page 23 See power source caution statement on page 9 of this manual. Figure 23.
INSTALLATION EAS DEACTIVATION SW1 and SW2 are the switch banks inside the Checkpoint device that set the deactivation range. The following is a list of Checkpoint recommended switch bank settings. Base Model MS2320 Checkpoint Recommended Switch Bank Settings SW1 & SW2 switches 1 and 6 set to ON All StratosH models have a connector labeled EAS In on the bottom of the unit.
SCANNER OPERATION SCAN ZONE Figure 26. Checker-Side (13 mil) Figure 27. Horizontal Left/Right (13 mil) Specifications are subject to change without notice.
SCANNER OPERATION SCAN ZONE Figure 28. Horizontal Direct (13 mil) Figure 29. Vertical Direct (13 mil) Specifications are subject to change without notice.
SCANNER OPERATION IR ACTIVATION AREA (IR LED OUTPUT) The StratosH’s default power save mode† is Dual Action Power Save Mode #2 (see page 33). This power save mode† turns the laser OFF after a configured period of non-use then turns the motor OFF after thirty-minute intervals. Any movement detected by the IR in the activation area, shown below, will cause the scanner to exit the power save mode.
SCANNER OPERATION INDICATOR DESCRIPTIONS Audible When in operation the StratosH provides audible feedback that indicates the status of the unit and the current scan. Eight settings are available for the tone of the beep (normal, six alternate tones and no tone) plus three volume settings. To change the tone or volume, refer to the Changing the Beeper Tone & Volume section of this manual.
SCANNER OPERATION INDICATOR DESCRIPTIONS Visual Steady White and Blue After a successful scan, the scanner transmits the data to the host device. Some communication modes require that the host inform the scanner when data is ready to be received. If the host is not ready to accept the information, the scanner’s white LED will remain on until the data can be transmitted. Flashing Blue then Flashing White This indicates the scanner is in configuration mode.
SCANNER OPERATION INDICATOR DESCRIPTIONS Diagnostic Indicator Display There is a two-digit error code display located under the platter near the end of the scanner farthest from the vertical window (see figure below). Figure 32. Error Code Display The following is a list of possible error codes and their meanings. Some errors will require immediate scanner maintenance. ERROR CODE DESCRIPTION 01 Reserved 02 RAM ERROR – The scanner’s Random Access Memory (RAM) is tested as faulty.
SCANNER OPERATION INDICATOR DESCRIPTIONS Diagnostic Indicator Display ERROR CODE 32 DESCRIPTION 11 SWITCH ERROR – The switch used for volume selection or sleep mode is detected in error (always closed). The condition is self-correcting if possible. If the error persists, return the unit for repair at an authorized service center. The scanning operation can continue with this error active. 13 SCALE ERROR – Single Cable Scanner/Scales Only. The scanner does not communicate with the scale.
SCANNER OPERATION POWER SAVE MODES The StratosH has five configurable power save modes. Refer to the MetroSelect Configuration Guide (PN 00-02407x) for additional information on Power Save Modes. 1. Blink Power Save Mode: Blinks the laser OFF & ON after a configured period of non-use. When the scanner recognizes a bar code it will exit the Blink mode. 2. Laser Off Power Save Mode: Turns the laser OFF after a configured period of non-use. The motor continues to spin allowing for a faster “wake” up time.
SCANNER OPERATION BEEPER OPTIONS AND BUTTON FUNCTIONS Changing the Beeper Tone Beeper tones may be configured incrementally using the following bar code. The new tone will be heard followed by a short pause. Two more new tones will be heard signifying the new setting has been stored in memory. The silent (no beep) tone is also selectable. N ³ 9 9 9 9 7 5 Changing the Beeper Volume Volume levels may be configured using the volume button or incrementally using the following bar code.
SCANNER OPERATION STARTUP When the scanner first receives power the white LED will flash, the blue LED will turn on and the scanner will beep once (the white LED will remain on for the duration of the beep). The scanner is now ready to scan. POWER-UP TEST MODE When a StratosH scanner is first powered up, it cycles through a number of self-tests before starting normal operation.
SCALE OPERATION SCALE ZEROING After the unit has been officially calibrated (see page 37) the scale can be re-zeroed by pressing the scale zeroing button on either the unit or on the remote display stand. Refer to the figures below for button locations. Figure 37. Scale Zero Button Figure 38.
SCALE OPERATION CALIBRATION The scanner/scale must be calibrated if: • it is a first time installation • the scale cannot be re-zeroed • the calibration verification tests indicate errors • there is a change in the units of measure [i.e. from pounds (lbs.
SCALE OPERATION CALIBRATION Priming the Scale for Calibration Prime the scale before starting either method of calibration. Calibrate the scanner/scale after the unit is installed in the checkout countertop. It is important to use the correct certified (lb. or kg.) field weight set when calibrating the scale. 1. Check the platter to ensure that nothing is interfering with its freedom to move. Assure that no debris is present from daily use of the scanner/scale if it has been in service. 2.
SCALE OPERATION CALIBRATION Scale Calibration Procedure (lbs. or kg) with Remote Display* 1. Temporarily remove the platter and place it in a safe location. It is the responsibility of the owner of the scale to confirm compliance with the relevant Weights and Measures statutes and regulations applicable in your area by checking with the appropriate government agency before placing a newly calibrated unit into service or removing any official seals. 2.
SCALE OPERATION CALIBRATION Scale Calibration Procedure (lbs. or kg) with Remote Display* 4. Reinstall the platter onto the scanner/scale. Figure 44. Install Platter 5. Go to Group 1 Step 8 (Weight Unit) of the Service Mode by pressing the Zero ( ) key several times until ‘Group 1 Step 8’ is displayed on the Remote Scale Display screen (see Figure 46 below). X Depending on the current Weight Unit setting, this value will either be 1, 2, 3, or 4. Figure 45.
SCALE OPERATION CALIBRATION Scale Calibration Procedure (lbs. or kg) with Remote Display * 7. Go to Group 2 Step 6 (Calibration) of the Service Mode. Press the Tare ( key to advance to step 6 of group 2. 8. Press the Tare ( ) key to change the prompt to ‘YES’. 9. Press the Zero ( ) key to accept. ) key to advance to Group 2, then use the Zero ( ) 10. The display will now show “- - - - - -“. This indicates the scale is ready to take a zero reading.
SCALE OPERATION CALIBRATION Bar Code Calibration Procedure without Remote Display* The following calibration procedure can be used when the remote scale display is not present. The Multi-Function Button (see page 34) is used to advance to the next stage of calibration and the LED display notifies the operator which ‘calibration stage’ is active. 1. Temporarily remove the platter and place it in a safe location.
SCALE OPERATION CALIBRATION Bar Code Calibration Procedure without Remote Display* 4. Reinstall the platter onto the scanner/scale (see Figure 49). Figure 48. Platter Installation 5. Enter bar code calibration mode. Use the vertical window to scan one of the following bar codes, whichever weight units (either pounds or kilograms) the scanner/scale will be operating in. The scanner will beep once as it enters the bar code calibration mode and the calibration utility will start.
SCALE OPERATION CALIBRATION Bar Code Calibration Procedure without Remote Display* Unit Calibration (Kilograms) For Pound weight units see instructions on page 43. Kilograms Calibration ³ 9 9 6 0 4 4 Figure 50. Entering Bar Code Calibration Mode (Kilograms) If a razz tone sounds, an error has occurred. Refer to Diagnostic Indicator Display; Error Codes starting on page 31 for additional information. 6. Make sure there is no load on the scale platter.
SCALE OPERATION CALIBRATION Bar Code Calibration Procedure without Remote Display* 8. Place a FULL Load on the center of the scale platter. The white LEDs will blink 3 times periodically. Wait at least 3 seconds for scale stability, and then press the Multi-Function Button once. After the Multi-Function Button has been pressed, there will be a short delay followed by three short beeps indicating that the FULL Load value has been stored. Figure 52. 9. Remove the entire load from the scale platter.
SCALE OPERATION CALIBRATION VERIFICATION U.S. Pounds (lbs.) The following tests verify if the scale's Calibration is accurate. For Kilograms see instructions starting on page 47. The following tests are based on a 2-digit accuracy setting for pounds. Increasing Load Test Shift Test Decreasing Load Test Return to Zero Test Increasing Load Test 1. Ensure there is no load on the scale platter and verify the remote display reads 0.00 lbs. 2. Place a 5.00 lb.
SCALE OPERATION CALIBRATION VERIFICATION Kilograms (kg) The following tests verify if the scale's Calibration is accurate. For US Pounds see instructions starting on page 46. The following tests are based on a 3-digit accuracy setting for kilograms. Increasing Load Test Shift Test Decreasing Load Test Return to Zero Test Increasing Load test 1. Ensure there is no load on the scale platter and verify the remote display reads 0.000 kg. 2. Place a 2.
SCALE OPERATION SECURITY SEAL INSTALLATION The certification of the weighing mechanism of the scale version of this scanner is subject to federal, state and local Weights and Measures statutes and regulations and can only be performed by authorized government agencies and/or their duly registered agents. Each time the scale or weighing mechanism is calibrated, it should be properly sealed with a paper seal or a wire seal prior to being placed into service in commerce.
SCALE OPERATION SECURITY SEAL INSTALLATION Wire Security Seal (Seal Conversion Kit PN 46-00359)* 1. Temporarily remove the platter and place it in a safe location. 2. Install the calibration button sealing cover and through-hole sealing screw. 3. Tighten the screw and route the wire seal through the holes in the plate and screw. Figure 59. Calibration Switch/Button Wire Security Seal Assembly 4.
MAINTENANCE PLATTER / HORIZONTAL SCAN WINDOW REPLACEMENT Figure 61. Platter/Horizontal Scan Window Replacement* * See replacement parts on page 4.
MAINTENANCE VERTICAL SCAN WINDOW REPLACEMENT (PN 46-46889) Figure 62. Vertical Scan Window Replacement DAILY MAINTENANCE Smudges and dirt can interfere with the proper scanning of a bar code. Therefore, the horizontal and vertical output windows will need occasional cleaning. For the glass window: 1. Spray glass cleaner onto lint free, non-abrasive cleaning cloth. 2. Gently wipe the scanner window. For the inner plastic window: 1. Use mild soap and water with lint free, non-abrasive cleaning cloth. 2.
TROUBLESHOOTING The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms. Symptom Possible Cause(s) Solution All Interfaces No LEDs, beep or motor spin. No power is being supplied to the scanner. Check the transformer, outlet and the power strip. Make sure the power cable is plugged into the scanner. During power up the unit beeps 3 times. A non-volatile RAM failure.
TROUBLESHOOTING Symptom Possible Cause(s) Solution All Interfaces Check the character length lock. The aspect ratio of the bar code is out of tolerance. Scanner beeps at some bar codes and NOT for others of the same bar code symbology. Check if it is a check digit, character or border problem. The bar code may have been printed incorrectly. The scanner is not configured correctly for this type of bar code. Check if check digits are set properly.
SCANNER AND CABLE TERMINATIONS SCANNER PINOUT CONNECTIONS The StratosH scanner terminates to 10-pin modular jacks located on the bottom of the unit. The serial number label indicates the model number and interface of the scanner. When using the RS232/Full Speed USB/RS485 (-121) interface, the USB and RS485 interfaces are not active at the same time.
SCANNER AND CABLE TERMINATIONS SCANNER PINOUT CONNECTIONS Figure 64.
SCANNER AND CABLE TERMINATIONS CABLE CONNECTOR CONFIGURATIONS The following cables are examples of some of the standard cables that may be shipped with the StratosH scanner. Please keep in mind that every application is unique and the cables received with the StratosH may be custom cables that are not shown below.
SCANNER AND CABLE TERMINATIONS CABLE CONNECTOR CONFIGURATIONS Aux Port Configuration Cable*, PN 57-57008x-N-3 Function** Pin 1 No Connect 2 Output from Scanner 3 Input to Scanner 4 No Connect 5 6-9 Ground 9-Pin D-Type Connector No Connect PN RS232 LSO/AUX Cable 57-57099x -3 or PN 57-57099x -3-12 † Pin Function 1 Signal Ground 2 RS232 from Aux / Secondary Scanner 3 RS232 to Aux / Secondary Scanner 4 RTS from Aux / Secondary Scanner 5 CTS to Aux / Secondary Scanner 6-8 No Connect
REGULATORY COMPLIANCE SAFETY ITE Equipment IEC 60950-1 Second Edition EN 60950-1 Second Edition Laser Laser Class 1: IEC 60825-1: Second Edition 2007 EN 60825-1: Second Edition 2007 LED IEC 62471: Exempt Risk Group Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser light exposure. Under no circumstances should the customer attempt to service the laser scanner.
REGULATORY COMPLIANCE EMC Emissions FCC Part 15, ICES-003, CISPR 22, EN 55022 Immunity CISPR 24, EN 55024 Note: Immunity performance is not guaranteed for scanner cables greater than 3 meters in length when fully extended. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Class A Devices The following is applicable when the scanner cable is greater in length than 3 meters (9.
REGULATORY COMPLIANCE EMC Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Class B Devices The following is applicable when the scanner cable is less than 3 meters (9.8 feet) in length when fully extended: Les instructions ci-dessous s’appliquent aux cables de scanner ne dépassant pas 3 métres (9.
LIMITED WARRANTY Honeywell International Inc. ("HII") warrants its products and optional accessories to be free from defects in materials and workmanship and to conform to HII’s published specifications applicable to the products purchased at the time of shipment.
INDEX A AC .............................................................................. see power application ............................................................................. 31 audible ................................................................ see indicators AUX .............................................................................. 7, 53, 54 B beep .................................................................... see indicators blue LED ......................................
INDEX R T razzberry tone .................................................................. 29, 30 regulatory compliance ..................................................... 58–60 remote display ................................................................. 40, 47 repair.......................................................................... 30, 31, 32 test ............................................................................. 35, 37–49 tone ..................................................
CUSTOMER SUPPORT TECHNICAL ASSISTANCE If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below: Knowledge Base: www.hsmknowledgebase.com Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support Portal (see below) provides an easy way to report your problem or ask your question. Technical Support Portal: www.hsmsupportportal.
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