Dolphin® 9900 Mobile Computers Dolphin 9900 Dolphin 9950 Dolphin 9951 with Windows Mobile® 6.
Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
Table of Contents Chapter 1 - Agency Information Label Locations ....................................................................................................................1-1 LED Safety Statement .........................................................................................................1-2 Infrared LED Safety Statement ............................................................................................1-2 UL and cUL Statement...................................................
Resetting the Terminal ...................................................................................................... 3-18 Soft Reset (Warm Boot)............................................................................................... 3-18 Hard Reset (Cold Boot) ............................................................................................... 3-18 Suspend Mode ..................................................................................................................
System Tab ......................................................................................................................... 6-7 About ............................................................................................................................. 6-8 Backlight ........................................................................................................................ 6-8 Certificates............................................................................................
Voice Communication.......................................................................................................... 8-5 Audio Modes.................................................................................................................. 8-5 Volume Control .............................................................................................................. 8-5 Accessing the Dialer Window ........................................................................................
Communicating with the Dolphin Terminal ........................................................................ 11-7 Verifying Data Transfer................................................................................................ 11-8 RS-232 Communications Cables ...................................................................................... 11-9 RS-232 Pin Configuration ............................................................................................ 11-9 Mounting.................
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1 Agency Information Dolphin 9900, 9950, and 9951 terminals meet or exceed the requirements of all applicable standards organizations for safe operation. However, as with any electrical equipment, the best way to ensure safe operation is to operate them according to the agency guidelines that follow. Please read these guidelines carefully before using your Dolphin terminal.
LED Safety Statement The LED output on this device has been tested in accordance with IEC60825-1 LED safety and certified to be a Class 1 LED device. The maximum power outputs for each diode are as follows: • Illumination LED: 194.0 uW, wavelength: 626nm+/-30nm • Aimer laser (5300 engine): 360.1 uW, wavelength: 655nm • Aimer LED (5100 engine): 81.6 uW, wavelength: 526nm+/-30nm • Laser (9951 models): <1.
R&TTE Compliance Statement—802.11b/g, Bluetooth, and/or GSM Dolphin RF terminals are in conformity with all essential requirements of the R&TTE Directive (1999/5/ EC). This product is marked with in accordance with the Class II product requirements specified in the R&TTE Directive. In addition, this product complies to 2006/95/EC Low Voltage Directive when supplied with the recommended power supply. Honeywell shall not be liable for use of our product with equipment (i.e.
Canadian Compliance This Class B digital apparatus complies with Canadian ICES-003. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding.
2 Getting Started Out of the Box Verify that the carton contains the following items: • Dolphin 9900 or 9950 or 9951 mobile computer (the terminal) • Main battery pack (7.4v Li-ion) • Microsoft Getting Started CD • Quick Start Guide Note: If you ordered accessories for your terminals, verify that they are also included with the order. Be sure to keep the original packaging in the event that the Dolphin terminal should need to be returned for service.
Step 2. Charge the Main and Backup Batteries The power supply for Dolphin terminals consists of two types of battery power: the main battery pack installed on the back panel and the backup battery that resides inside the terminal. The main battery powers the terminal. The internal backup battery charges off the main battery and maintains the application data stored in RAM memory for up to 30 minutes when the terminal’s main battery pack is completely discharged or removed.
Today Screen After the Dolphin terminal initializes the first time, you see the Today screen. You can also display the Today screen anytime by tapping Start and then Today. Navigation Bar The Navigation bar is located at the top of the screen that displays the active program and current time. It also provides access to the Start menu, which allows you to open programs and access the system settings. Icons here indicate the status of various system functioning.
Icons in the Navigation Bar Indicator Meaning The terminal could not synchronize data with the workstation via ActiveSync New e-mail or text message (SMS) New voicemail New instant message Ringer off Voice call Voice call in progress Calls are forwarded Call on hold Missed call Data call in progress Battery levels (1–4). Tap this icon to open the Power system setting and see the charge percentage (see page 3-17). Critical battery.
Icons in the Navigation Bar Indicator Meaning EDGE connected Roaming Radio is disabled The radio is not connected to a network Radio connected No radio signal The terminal is searching for a signal Radio signal strength Wi-Fi on Wi-Fi data call Pending alarm Bluetooth 2-5
Pop-Up Menus With pop-up menus, you can quickly choose an action for a selected item. To access a pop-up menu, tap and hold the stylus on the item name of the action you want to perform the action. When the menu appears, lift the stylus, and tap the action you want to perform. Tap anywhere outside the menu to close the menu without performing an action. Selecting Programs To see additional programs loaded on your terminal, tap Start > Programs.
3 Hardware Overview Standard Configurations for the 9900 WLAN & WPAN • • • • • • Microsoft Windows Mobile 6.1 Classic Intel XScale PXA27x 624 MHz 256MB RAM X 1GB Flash Three in-mold, hard-top keyboard options 2500mAh extended life main battery Adaptus Imaging Technology: 5100SR/SF or 5300SR/SF image engines • 802.11b/g and Bluetooth WLAN, WPAN, & WWAN • • • • • • Microsoft Windows Mobile 6.
Peripherals for the 9900, 9950, and 9951 Each of the following items is sold separately to enhance the capabilities of your Dolphin terminal. Dolphin HomeBase™ Device The Dolphin HomeBase device is a charging and communication cradle supports both RS-232 and USB communications, which enable it to interface with the majority of PC-based enterprise systems. This device also contains an auxiliary battery well that charges a spare Li-ion battery. For more information, see Dolphin HomeBase Device on page 11-1.
Accessories for the 9900, 9950, and 9951 Each of the following items is sold separately to enhance your terminal’s capabilities. Note: When using accessories where the terminal is worn on the body, the terminal’s touch panel must face away from the body. Dolphin Mobile Charger The Dolphin Mobile Charger is a charging cable that connects the terminal directly to a 12 Volt DC power source, such as a cigarette lighter port inside a vehicle, eliminating the need for a cradle.
Front Panel: 9900, 9950, and 9951 Indicator LED Front Speaker Touch Panel Display SCAN Key Navigation Keys Recessed Keyboard I/O Connector 3-4
Front Panel Features for the 9900, 9950, and 9951 Front Speaker The integrated speaker that sounds audio signals as you scan bar code labels and enter data. The operating frequency range is 500Hz at 71 dB up to 80 dB. I/O Connector See I/O Connector on page 3-12. Indicator LED The light emitting diode (LED) located at the top of the LCD display flashes and illuminates during resets and scanning/imaging. This LED can be programmed by various software applications.
Back Panel: 9900 Image/Scan Engine Window Rear Speaker IrDA Port Stylus Slot Fastener for the Stylus Tether Fastener for the Stylus Tether Battery Well Microphone For a description of each callout, see Back Panel Features for the 9900, 9950, and 9951 on page 3-9.
Back and Side Panels: 9950 and 9951 The back panel of the 9950 and 9951 contains an integrated, pistol-grip handle for a more ergonomic grip in scan-intensive applications. The stylus is stored inside the handle for easy access. Side Panel Image/Scan Engine Window Scan Trigger Pistol-Grip Handle Scan Trigger Press the scan trigger to activate the image or scan.
Back Panel Image/Scan Engine Window Rear Speaker Pistol-Grip Handle Battery Well For a description of each callout, see Back Panel Features for the 9900, 9950, and 9951 on page 3-9.
Back Panel Features for the 9900, 9950, and 9951 Battery Well The Battery Well is a recessed area on the back panel that holds the Li-ion battery pack. For more information, see Batteries on page 3-15. Fastener for the Stylus Tether Stylus tethers can be purchased separately to help you keep the stylus attached to the 9900 when not in the slot to prevent loss. A stylus tether is a coiled elastic cord with one end to attach to the stylus and another to attach fasten to the back panel.
Side Panels: 9900, 9950, and 9951 The left and the right side panels contain different features. Left Side Audio Jack (2.5mm) Memory Card Door Memory Card Door This door provides user access to the industry-standard SD memory interface. You can open this door to insert SD memory cards to expand the terminal’s memory capacity.
Installing a Memory Card 1. Press Blue + Backlight key to put the terminal in suspend mode; see Suspend Mode on page 2-11. 2. Remove the battery. 3. Place the terminal on a flat, secure surface with the keyboard face-down. 4. Unscrew both screws and remove the door. 5. Slide the SD card into the appropriate slot until it clicks into place. a. To remove an installed SD card, tap on the edge lightly to unlock the card; the card will pop out just enough for you to grab its edge and pull it out. 6.
Bottom Panel: 9900, 9950, and 9951 I/O Connector Note: Signals referenced are for a DTE device. I/O Connector The I/O connector powers the terminal, charges the main battery, and facilitates communication. All Dolphin peripherals are designed to work exclusively with this connector. The I/O connector supports RS-232 and USB communication. For RS-232, the maximum communication speed is 115 Kbps with seven baud rate settings. For USB, the communication speed is up to 12 Mbps.
Using the Touch Panel Honeywell defines proper use of the terminal touch panel as using a screen protector and proper stylus. Screen protectors maintain the ongoing integrity (i.e., prevent scratching) of the touch panel, which is why their use is recommended for applications that require a high to medium level of interface with the touch panel, such as signature capture for proof of delivery. Honeywell continues to advocate the use of screen protectors on all Dolphin devices.
Healthcare Housing Some configurations of the 9900 terminal are available with an external plastic that is designed to resist the effects of harsh chemicals in a healthcare environment. The plastic is crystalline in nature which helps prevent chemicals from seeping through the housing. Important! The following cleaning solutions have been tested to assure safe cleaning of your terminal’s disinfectant-ready housing. They are the only solutions approved for use with these terminals.
Batteries There are two types of battery power: the main battery pack installed in the back panel and the backup battery located inside the terminal. They are designed to work together to prevent data loss when the terminal is in use over long periods. Both batteries must be completely charged before using a Dolphin terminal for the first time! Main Battery Pack ! We recommend use of Honeywell Li-Ion battery packs. Use of any non-Honeywell battery may result in damage not covered by the warranty. The 7.
• If you observe that the Honeywell battery supplied is physically damaged in some way, please send it to Honeywell International Inc. or an authorized service center for inspection. Refer to the Product Service and Repair section of this guide. • Although your battery can be recharged many times, it will eventually be depleted. Replace it after the battery is unable to hold an adequate charge.
There are two DWORD values in this registry entry: LowBatt and CriticalBatt. The default values for these entries are as follows: LowBatt=19 (25%) This sets the Low Battery point to 25% (19 hex=25 decimal). When the battery hits the percentage charge specified here, the user is notified by this icon in the Navigation bar .
Resetting the Terminal There are two types of system resets: a soft and a hard reset. Soft Reset (Warm Boot) A soft reset re-boots the device without losing RAM data. You would perform a soft reset when • the terminal fails to respond. • after installing some software applications. • after making changes to certain system settings, such as network cards. 1. On the 56-key keyboard, press and hold the CTRL seconds. CTRL + SFT On the 43-key keyboard, press and hold the CTRL seconds.
4 Using the Scan Image Engine Overview The Dolphin terminal houses a compact image engine that instantly reads popular 1D and 2D bar codes and supports omni-directional aiming and decoding for greater flexibility in real-world settings. The image engine can also capture digital images, such as signatures and pictures of damaged inventory. With the latest CMOS-based technology, the engine works like a digital camera and enables digital image capture, signature capture, and reading of OCR characters.
Available Laser Engines High Performance (HP) 5 mil 55 mil reflective Near 2.75 in (0.07 m) 5 in (0.13 m) Far 7 in (0.17 m) 66 in (1.7 m) 10 mil 100 mil reflective Near 11 in (0.28 m) 60 in (1.5 m) Far 24 in (0.6 m) 240 in (6.1 m) Working Range: Long Range (LR) Working Range: Advanced Long Range (ALR) 13 mil 100 mil reflective Near 19 in (0.48 m) 125 in (3.2 m) Far 39 in (1 m) 360 in (9.
Supported Bar Code Symbologies Symbology Type Symbology Name 1D Symbologies Codabar Code 3 of 9 Code 11 Code 32 Pharmaceutical (PARAF) Code 93 Code 128 EAN with Add-On EAN with Extended Coupon Code EAN-8 EAN-13 GS1-128 GS1 Databar Interleaved 2 or 5 2D Symbologies Aztec Codablock Code 16K Code 49 Composite Data Matrix GS1 Databar MaxiCode Micro PDF OCR PDF417 QR Code Composite Codes Aztec Mesa Codablock F EAN·UCC GS1 Databar-14 OCR OCR US Money Font MICR (E 13 B) and SEMI Font OCR-A OCR-B Postal C
Decoding The terminal supports two types of image decoding for use in various bar code reading and imaging applications: full-area imaging and Advanced Linear Decoding (ALD). Full-Area Imaging Full-area imaging provides omni-directional reading of linear and non-linear 1D and 2D bar codes, OCR, signature capture, and picture taking. When reading all bar code types using full-area imaging, a positive read can be obtained from many positions; see Aiming Options on page 4-5.
Aiming Options The aiming beams are smaller when the terminal is held closer to the code and larger when it is farther from the code. Symbologies with smaller bars or elements (mil size) should be read closer to the unit whereas symbologies with larger bars or elements (mil size) should be read farther from the unit.
Capturing Images The image-capture process is an intuitive, split-second operation for experienced users. By following the basic guidelines, new users can easily develop their own technique and, with practice, quickly learn to adapt it to different application environments. Image Preview When the imaging process is initiated, the touch screen displays a preview of the object. This is a live video image of what the imager is currently viewing.
Enabling the Aimer If your Dolphin terminal is configured with the 5300 imager, you can enable the aiming pattern for imaging in the Imaging Demo. For details about the aimer, see 5300 Red High-Vis Aiming Pattern on page 4-5. 1. Tap Start > Demos > Imaging Demo > Setup menu > Aimer. 2. The aiming pattern is now enabled for imaging. Uploading Images Image files can be uploaded to a host workstation via Microsoft ActiveSync and a Dolphin communication peripheral or your wireless radio connection.
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5 Using the Keyboards Available Keyboards There are three keyboard options in the 9900 series: SCAN SCAN ESC TAB VOL PG SFT SEND END ABC 1 GHI JKL 5 4 6 PQRS 7 + WXYZ TUV 8 SE N D 1 9 4 E 7 I F J 3 C 5 6 G 8 9 K D _ H = INS 1 2 3 SP 4 5 6 BKSP 7 8 L N F1 Q O F2 R + P F3 S STA R T ALPHA _ F2 F3 @ SP BKSP F4 F5 U F6 V IN S S TA R T DEL 0 + F1 A F4 _ Y Z F8 W X INS DEL SP BKSP F2 B F6 F T F7 # 9 # K F7 F14 F18 F22 F
Common Buttons See Using the Function Keys on page 5-2. See Using the Modifier Keys on page 5-3. See Using the Navigation Keys on page 5-3. Using the Function Keys Name Key Backlight Turns the keyboard backlight on and off. Backspace (BKSP) BKSP Delete (DEL) DEL Enter (ENT) Escape (ESC) ENT ESC Power Key SCAN Key Space (SP) Tab 5-2 Function Moves the cursor back one space each time the key is pressed. If you are typing text, it deletes the previous character each time it is pressed.
Using the Modifier Keys Name Key Shift Function The SFT key modifies only the next key pressed; it must be pressed before each key you wish to modify. SFT toggles the keyboard between uppercase alphabet mode and lowercase alphabet mode. SFT Double-tap SFT to toggle Caps Lock on and off. When Caps Lock is toggled on, characters are uppercase; when toggled off, characters are lowercase. CTRL The function of the CTRL key depends on the software application in use and the key combination.
Sticky Key Functionality Sticky key functionality is supported for the CTRL key, which means that you don’t have to press and hold the CTRL key when you press the next key. Instead, just tap CTRL and then the next key. You need to open RegEdit and enable the \HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\KEYBD key. 1. Tap Start > Power Tools > RegEdit 2. Tap the + sign. 3. Tap HKEY_LOCAL_MACHINE > HARDWARE > DEVICEMAP > KEYBD. 4.
35-Key Alpha/Numeric Keyboard SCAN key Power key Navigation keys Escape key SCAN Backlight key ESC Tab key TAB Shift key Enter key VOL PG SFT ENT SEND END 1 ABC 2 GHI JKL 5 4 PQRS 7 + Space key WXYZ 9 - 0 Backspace key STA RT ALPHA _ F3 F2 @ SP BKSP CTRL CTRL Blue ALPHA Key MNO ; F1 Alpha key 6 TUV 8 * 3 DEF F4 Delete key INS DEL ALT Red ALT Modifier keys ALPHA The ALPHA key enables you to toggle between the alpha and numeric modes.
35-Key Keyboard Combinations Key NUM Shift-NUM Alpha Power Shift-Alpha BLUE RED Suspend/Resume Scan Scan Scan Scan Scan ESC Escape Escape Escape Escape Backlight Toggles Keyboard Backlight On/Off TAB Tab SHIFT Shift ENTER Enter Enter Enter Enter Left Left Left Left Left Up Up Up Up Up Volume Up Prior Down Down Down Down Down Volume Down Next Right Right Right Right Right 1 1 ! 1 ! 2 2 @ a,b,c A,B,C 3 3 # d,e,f D,E,F 4 4 $ g,h,i G,H,I
Key NUM Shift-NUM Alpha Shift-Alpha BLUE BKSP Backspace Backspace Backspace Backspace @ Delete Delete Delete Delete Delete Insert CTRL Control Control Blue Blue Blue Red Red Red ALT Menu Menu RED 5-7
43-Key Alpha/Numeric Keyboard SCAN key Power key Navigation keys Escape key SCAN Backlight key ESC Tab key TAB NUM Lock key VOL PG NUM ENT SEND END 1 A NUM Lock Pad NUM Lock Indicators 4 E 7 I M B F J N F1 Q 2 C 5 G 8 0 F2 K ‘O U F6 V # START Y 3 Z CTRL CTRL Blue Modifier keys - D 6 _ H 9 = L , + P F3 F4 S R F5 Number Lock (NUM) Key Enter key T F7 Space key F8 W X INS DEL SP BKSP Backspace key SFT Red SFT NUM The Number Lock key enables
43-Key Keyboard Combinations Alpha Alpha Shift NUM Lock NUM Shift BLUE RED a A 1 ! b B 2 @ c C 3 # d D d D e E 4 $ f F 5 % g G 6 ^ h H h H i I 7 & j J 8 * k K 9 ( l L l L m M .
43-Key Keyboard Combinations Alpha Alpha Shift NUM Lock NUM Shift BLUE RED Down arrow Down Down Down Volume down Page down SFT Shift Shift Shift Send (a phone call) ENT Enter Enter Enter End (a phone call) 5 - 10
56-Key Full Alpha/Numeric Keyboard SCAN key Navigation keys Power key Escape key SCAN Backlight key ESC TAB Shift key Insert key Enter key VOL PG SFT ENT SEND Space key END INS 1 2 3 SP 4 5 6 BKSP 7 8 Backspace key Delete key _ @ _ F1 A ; F2 F3 B C F7 F6 F H F12 F11 L F16 F21 U F18 START CTRL CTRL Blue F10 F15 O F19 S F23 W J F14 N R F22 V F9 F13 F17 Q P E I M F5 F4 D F8 G K 9 # 0 DEL + Tab key F20 T F24 X F25 Y Z Red Modifier ke
-Key Keyboard Combinations Key SHIFT BLUE 1 ! 2 @ 3 # 4 $ 5 % 6 ^ 7 & 8 * 9 ( 0 ) , (comma) < # (pound) .
56-Key Keyboard Combinations Key SHIFT BLUE RED R F18 S F19 T F20 U Start menu F21 V F22 W F23 X F24 Y F25 Z Up arrow Volume up Page up Down arrow Volume down Page down SFT Send (a phone call) ENT End (a phone call) Blue Toggle CAPSLOCK 5 - 13
General Windows Keyboard Shortcuts Press these keys, To… CTRL + C Copy CTRL + X Cut CTRL + V Paste CTRL + Z Undo DELETE Delete CTRL + Right Arrow Move the insertion point to the beginning of the next word. CTRL + Left Arrow Move the insertion point to the beginning of the previous word. CTRL + Down Arrow Move the insertion point to the beginning of the next paragraph. CTRL + Up Arrow Move the insertion point to the beginning of the previous paragraph.
6 System Settings Overview Customized settings are available on the Start menu. Tap Start > Settings and settings screen opens displaying the Personal tab. Settings consists of three tabs: Personal, System, and Connections. Personal Tab System Tab Connections Tab Tab Description See Page Personal Customizes buttons, set SIP options, and adjust headset settings. See Personal Tab on page 6-2. System Adjusts system settings. See System Tab on page 6-7.
Personal Tab To access the Personal tab, go to Start > Settings. The screen opens displaying the Personal tab. Icon Description See Page Buttons Program the side buttons to perform specific tasks. See Buttons on page 6-3. Input Customizes the SIP (soft input panel). See Input on page 6-4. Lock Password protect the terminal to limit access to the terminal. Menus Customizes what appears on the Start menu. Owner Information Enter your contact information.
Buttons The Buttons setting programs certain keyboard buttons to launch applications or execute commands. Enable HotKeys Default Buttons setting assignments inactive until you enable the HotKeys Power Tool. Tap Start > Power Tools and tap the HotKeys icon once . HotKeys is enabled and the button assignments in the Buttons setting are active. For more information about the HotKeys Power Tool, refer to the Dolphin Power Tools User’s Guide, which is available for download from the web at www.honeywellaidc.
Command Description Nothing happens when the button is pressed. Performs the same function as tapping OK on the screen. Scrolls down in the open application. Scrolls left in the open application. Scrolls right in the open application. Scrolls up in the open application. Opens the Start menu. Opens the Today screen.
Menus You can add existing programs you use often, such as File Explorer, to the Start menu for faster access. You are not installing the program, just allowing access to it from the Start menu. To add programs to the Start menu, you can use • The Menus setting on the Personal tab (see page 6-5), • File Explorer (see page 6-5), or • ActiveSync (see page 6-6). Note: The Start menu can hold only seven applications at a time. Using System Settings 1. Tap Start > Settings > Personal tab > Menus . 2.
2. Tap and hold on the program, then tap Copy on the pop-up menu. 3. Navigate to the Windows folder and open the Start Menu (My Device > Windows > Start Menu), tap and hold a blank area of the window, and tap Paste Shortcut on the pop-up menu. 4. Tap the Start menu to verify that the program now appears on it.
System Tab The System tab enables you to verify and sometimes alter system parameters. To access the System tab, go to Start > Settings > System tab. Tap the appropriate icon to open that system setting. Icon See Page About See About on page 6-8. Backlight See Backlight on page 6-8. Certificates See Certificates on page 6-9. ClearType Tuner See ClearType Tuner on page 6-9. Clocks & Alarms See Clock & Alarms on page 6-9. Encryption See Encryption on page 6-10.
About The About system setting displays specific information about the terminal. It contains three tabs: Version Tab Displays the information about the software, operating system, and processor. Device ID Tab Displays the information the terminal uses to identify itself to other devices. It can be important to know this information if the Dolphin terminal is going to be part of a networked system of devices. Device name: Displays the system’s default name. (This is the name used by ActiveSync.
Certificates Certificates shows you which certificates are recognized by the operating system. ClearType Tuner This system setting enables you to adjust the level ClearType font rendering by moving a slider. The sample text displays the setting results immediately. Of course, you must first enable ClearType font rendering to change the appearance of fonts on the screen; see ClearType Tab on page 6-14.
Encryption Encryption gives you the option of encrypting files placed on storage cards to that those files cannot be read by any other device. Error Reporting Error Reporting gives you the option of enabling or disabling the error reporting function of Windows Mobile 6.1. External GPS External GPS determines which port a third-party GPS software application can use to access the GPS receiver. Note: You need the installation parameters from the GPS manufacturer to configure the connection.
Memory The Memory system setting displays capacity and usage statistics for both RAM (volatile) and IPSM/ Storage Card (non-volatile) memory. Access this setting whenever you receive system messages about memory. You cannot change the terminal’s memory allocation in the Memory system setting. To change the memory allocation, you need to use the SetRAM Power Tool (Start > Power Tools > SetRAM). For more details, please refer to the Honeywell Power Tools User’s Guide, which is available for download from www.
Running Programs Tab Displays the software programs currently using Storage memory. Check this tab when you are receiving out of memory errors or when the mobile computer is running slowly. You can • Select a program in the list and tap Stop to stop it from running (and therefore from using memory), or • Tap Stop All to automatically stop all running programs. ! Anytime you stop a running program, it frees up RAM memory.
Regional Settings Regional Settings enables you to customize the appearance and formatting to your geographic region. Specifically, you can customize numbers (i.e., number of decimal places allowed), currency (i.e.,using the $ or € € symbol), time, and date. These specifications apply to all screens, including the Today screen. The Region tab displays an overview of the region selected in the drop-down list at the top. The terminal is loaded with a number of pre-programmed regional settings.
Screen The Screen system setting contains three tabs: Alignment, Clear Type, and Text Size. Alignment Tab You need to re-align the screen if tapping buttons or icons with the stylus no longer seems to work appropriately. Tapping Align Screen brings up the align screen window where you are guided to tap a target several times. This recalibrates how the touch screen receives input. • Alignment should always be performed with a stylus designed for touch panel applications.
WAN Info When the GSM radio is active, WAN Info displays useful statistics for the radio. To verify whether or not the GSM radio is enabled, check the Dolphin Wireless Manager (see page 7-6). Windows Update Windows Update is designed to download Microsoft updates to the operating system directly from Microsoft.
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7 Communication Connections Tab The Connections system setting provides access to the terminal’s various wireless communication options. Icon Setting Tapping this icon… See Page Beam Enables infrared communication. 7-11 Bluetooth Configures the Bluetooth radio. This icon appears only if a Bluetooth radio and driver is installed on the terminal. 9-1 Connections Opens Microsoft’s connections manager. 7-4 Dolphin Wireless Manager Manages the wireless radios installed in the terminal.
Using the IrDA Port Using the IrDA port, you can send and receive data between the terminal and other devices equipped with infrared. This can include, but is not limited to, Windows Mobile information such as Contacts and Tasks, as well as software upgrades. The maximum data transfer speed is 115 Kbps. IrDA Port Location IrDA Port To send or receive, the IrDA ports of both devices - whether it’s two terminals, or a terminal and a host device - must be aligned with each other and within a close range.
5. When the IrDA port finds the aligned IrDA port, it immediately starts sending the selected file. The selected device reads “Sending.” 6. When the file transfer is complete, the selected device reads “Done.” Receiving Data The Beam Setting must be set to receive for the terminal to receive data from other infrared devices. 1. Verify that beam settings are set to receive. Tap Start > Settings > Connections tab > Beam. The Beam Settings window should appear as follows: 2. Align the IrDA ports. 3.
Connections Manager Microsoft’s connection manager sets up multiple network connections to Internet Service Providers (ISPs) via external modem. Do NOT enter connection parameters in the connections manager if: • You are using one of the on-board wireless radios to connect to a network. The Dolphin terminal uses the settings from each radio’s configuration utility to connect. • You are using Wireless Zero Config (WZC). By default, WZC is disabled on Dolphin terminals.
*Proxy Server Connections If you are connected to your ISP or private network during synchronization, the terminal should download the proper proxy settings during synchronization with the PC. If these settings are not on your PC or need to be changed, ask your ISP or network administrator for the proxy sever name, server type, port, type of Socks protocol used, and your user name and password.
Dolphin Wireless Manager The Dolphin Wireless Manager provides a centralized interface that enables and disables all the on-board radios. Each radio has its own configuration program and the Dolphin Wireless Manager also provides shortcuts to the configuration utilities for each radio. Dolphin Wireless Manager Window Tap Start > Settings > Connections tab > Dolphin Wireless Manager If a rectangle is grayed-out, then the radio is not installed on the terminal. .
4. When the radio is activated (i.e., transmitting a signal), the OFF button changes to ON. Note: If applicable, information about the radio appears in the rectangle. Accessing Radio Configuration Utilities Each of the three radios have their own configuration utilities that you can access through the Menu. There are three radio configuration utilities: For 802.11b/g: Tap WLAN Settings and the Honeywell WLAN Security Supplicant opens.
ActiveSync Communication To synchronize data between the terminal and the workstation, ActiveSync 4.5 or higher must be installed and configured for the appropriate communication type on the host workstation and the Dolphin terminal. Dolphin terminals ship with ActiveSync already installed. Therefore, if ActiveSync is already installed on the host workstation, you just need to connect the Dolphin terminal to the host workstation (via Dolphin peripheral) to initiate communication. If ActiveSync 4.
Setting Up the Host Workstation Verify that ActiveSync is configured to use the appropriate communication type by clicking File > Connection Settings. For USB communication, check Allow USB connections. For RS-232 communication, connect to COM1. Note: You can have both USB and RS-232 selected in the software without affecting processing. However, your hardware setup should use only RS-232 or USB, not both.
Installing Additional Software In addition to the default programs installed on your terminal when it is first booted up, you can install any program (created for a Windows Mobile-based device), as long as the terminal has enough memory to store the program and the program has an EXE, CAB, or DLL extension. The most popular place to find software on the Windows Mobile website: www.microsoft.
3. Depending on the program, you may need to open File Explorer on the terminal, navigate to the folder where the program is located, and tap on the program file to install it. • If you copied the file to the Autoinstall folder, you can either tap on the program inside the Autoinstall folder or perform a hard reset and the program will install as part of the Autoinstall process that occurs during each hard reset.
9900/9950/9951 COM Port Assignment Table COM Port Description COM0 Unused COM1 Serial Port: RS-232 Connector on the bottom panel COM2 Not accessible COM3 IrDA: Serial Infrared (SIR) up to 115 Kbps COM4 Not accessible COM5 Bluetooth DUN COM6 IrCOMM COM7 GPS: COM Port for the GPS receiver COM8 USB Serial: Virtual USB Serial port for ActiveSync COM9 Bluetooth BTHATCI server 7 - 12
8 Working with GSM Overview The Dolphin 9900 terminal can be configured with an integrated, embedded GSM/GPRS quad-band radio module for WWAN communication. GSM Short for Global System for Mobile communications, GSM is an open, non-proprietary wireless WAN system that is constantly evolving and growing. GPRS Short for General Packet Radio Service, GPRS is a non-voice value added service that allows packet-switched data to be instantly sent and received across mobile telephone networks.
Voice and Data Communication Dolphin terminals with integrated GSM/GPRS radios are optimized for the following two-way voice and data communications: Voice: Data: GSM voice data ("dial-up") GPRS Class 10 Data transmissions average 40-60 Kbps (available speed depends on the wireless network carrier). You can use the GSM radio for voice communication and data communication but not at the same time. If you want to communicate over the phone (voice), you cannot send data.
5. Place the SIM card door over the secured SIM card and fasten the screws. Screws SIM Card Door SIM Card SIM Card Interface 6. Install the battery pack and turn on the terminal.
Enabling the GSM Radio Be default, the GSM radio should be enabled after each hard reset. Verify the status of the radio in the Dolphin Wireless Manager. Tap Start > Settings > Connections tab > Dolphin Wireless Manager . If the Phone is set to OFF, tap the Phone rectangle and the GSM radio enables.
Voice Communication You can use the Dolphin terminal as a phone over the GSM radio. Audio Modes The back panel of the 9900, 9950, and 9951 contains both a speaker and a microphone that you can use to send and receive audio signals over the GSM network; see Back Panel: 9900 on page 3-6. There are two audio modes: Headset Headset mode is when you plug a headset into the audio jack and speak into the microphone. You must use a 2.5mm plug; no other audio plug will fit.
Sending Calls After the number is dialed, tap Talk Note: The or use the keyboard. icon indicated that the phone is in use. Ending Calls While the phone call is live, tap End or use the physical keyboard. Keyboard Combinations for Calls Keyboard To Send a Call, Press… To End a Call, Press… 43-key keyboard Blue + NUM Blue + ENT 56-key keyboard Blue + SFT Blue + ENT View Options Tap Menu > View.
Setup Options Tap Menu > Options. The Phone Settings tab windows appear. Phone Tab Services Tab Network Tab Establish or change a PIN on the Phone tab. For each service, the phone will read You can set networks on the Network settings from the network on the SIM tab. and display the available options from the carrier.
Data Communication You set up data communication via the connections manager. The carrier on the SIM card is the ISP. System Requirements • The GSM radio must be enabled; see Enabling the GSM Radio on page 8-4. • You must have an active SIM card installed; see SIM Card Installation on page 8-2. • The Phone must not be in use. The the phone is not in use.
4. Enter the APN and tap Next. 5. Enter the username and password from the account and tap Finish. 6. On the Connections window, tap Manage existing connections. The connection you just created should appear in the list on the modem tab.
7. Tap and hold on the connection and select Connect on the popup menu. 8. The network icon in the navigation bar indicates the GSM radio is attempting to connect 9. When the connection is complete, the network icon changes to: . . 10. You can now send data over GSM. Ending the Data Connection You need to end the data connection to use the phone. By default, the data connection will disconnect after a certain amount of time passes without use. This period of time is determined by ISP.
Roaming You can select automatic or manual roaming. The Phone defaults to automatic roaming. 1. When an active SIM card is inserted in the terminal, tap Start > Settings > Personal tab > Phone . The Phone Settings window appears. 2. Select the Network tab. 3. Under Network selection, select Automatic (the default selection) or Manual. a.If you select Manual, the Phone searches for available networks. b.The found networks appear. c.Select a new network and tap OK.
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9 Working with the Bluetooth Radio Enabling the Bluetooth Radio You enable the Bluetooth radio in the Dolphin Wireless Manager (see page 7-6). 1. Tap Start > Settings > Connections tab > Dolphin Wireless Manager . 2. Tap anywhere inside the Bluetooth rectangle and Bluetooth begins activating. 3. When the radio is activated (i.e., transmitting a signal), the OFF button changes to ON. Now, the Bluetooth radio is transmitting a signal.
Connecting to Other Bluetooth Devices You need to perform a device discovery and then select a discovered device and connect to it. Pairing happens as part of the connection process. 1. In the Dolphin Wireless Manager, tap Menu > Bluetooth Settings. OR Tap Start > Settings > Connections tab > Bluetooth . 2. Tap Add new device. The terminal begins searching for discoverable Bluetooth devices. 3. Select a device in the list and tap Next.
4. You are prompted to enter a passcode. If the device has a specific passcode, enter it in the Passcode field and tap Next. If the device does not have a specific passcode, enter one in the Passcode field and tap Next. The Bluetooth radio tries to connect with the device. 5. If you created a passcode, you will be prompted by the other device to enter the same passcode. Enter the created passcode to establish a paired connection.
8. The device appears in the list on the main window. 9. After the passcodes have been accepted on both sides, you have a trusted (“paired”) connection. Pairing and Trusted Devices The terminal does support pairing. Pairing happens during general connection setup. Paired devices are "trusted" devices. This means that there is unrestricted access to all services (including services that require authorization and authentication). A connection can exclude pairing.
Types of Devices and Services When you tap Add new device on the Devices tab, the Bluetooth radio scans for discoverable Bluetooth devices in range, which are Bluetooth devices that have been made discoverable. Device Types The types of devices in the vicinity of the radio appear in the list of discovered devices. Supported Services Only the services that are mutually supported on both devices appear on the Partnership Settings window.
Connecting to Bluetooth Printers 1. Make sure the Bluetooth printer is in range and set to be discoverable by other Bluetooth devices. 2. Look up the Bluetooth printer’s broadcasted ID. 3. Perform a device discovery (Tap Settings > Connections > Bluetooth > Add new device.) 4. Look for the Bluetooth printer’s broadcasted ID in the list of discovered devices. 5. Click on the Bluetooth printer’s ID and wait for the prompt to enter a Passcode. 6. Enter the Passcode and tap Next.
Transferring Files 1. Tap Start > Programs > File Explorer. 2. Navigate to the file you want to transfer. 3. Tap and hold on the file and select Beam File on the popup menu. 4. The Bluetooth radio begins searching for devices. When a Bluetooth device is first found, it appears as an Unknown device; the icon indicates that the device is a Bluetooth device. As data is retrieved, the device IDs appear in the list. 5. Tap the device to begin sending the selected file. 6.
Making the Terminal Discoverable By default, the Dolphin terminal is not discoverable, which means that the terminal will not be found by other Bluetooth devices. To make the terminal discoverable, tap the Mode tab. Select Make this device visible to other devices and tap OK. Selecting COM Ports You can select COM ports 0-9. For more information, see 9900/9950/9951 COM Port Assignment Table on page 7-12.
10 Working with GPS Overview The Dolphin 9900 terminal contains an integrated GPS module which allows location tracking of workers and vehicles, providing better utilization of field assets. Optional mapping and navigation software provides turn-by-turn driving directions and location information, allowing workers to arrive on time. Note: The 9950 and 9951 are not available with GPS.
Communication Ports There are two ways to access the GPS module: through the actual COM port, which is COM7 or the GPS Intermediate Driver. Which method you use depends on the software application you are using. If the software application requires the actual COM Port, set the operating system to use COM7. If the software application requires the GPS Intermediate Driver, set the operating system to use the GPS Intermediate Driver. Selecting the Port 1. Tap Start > Settings > System tab > External GPS. 2.
GPS Demo The GPS Demo demonstrates the main functionality of the integrated GPS module. The GPS Demo uses COM7. To see the GPS Demo, tap Start > GPS Demo. For complete information about how to operate the GPS Demo, refer to the Demos User’s Guide for Windows Mobile 6.1, which is available for download from www.honeywellaidc.com.
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11 Dolphin HomeBase Device Overview As the hub of your Dolphin system, the Dolphin HomeBase charging and communication cradle supports both RS-232 and USB communications, which make it able to interface with the majority of PC-based enterprise systems. When a terminal is seated in the base, its main battery pack charges in 4.5 hours. Charge Time The base completes a full charge of the main battery pack installed in the terminal seated in the terminal well in 4.5 hours.
Parts and Functions Front Panel Terminal Well Auxiliary Battery Well DOCK LED AUX Battery LED COMM LED Terminal Well Place the terminal in this well to communicate with a host device, power the terminal, and charge its battery pack. If the host device is a workstation that uses ActiveSync, synchronization begins immediately. While seated in the terminal well, the main battery installed in the terminal charges. The base completely charges a battery pack installed in the terminal seated in this well in 4.
COMM LED This is the communication LED. It indicates the status of data transfer between the Dolphin terminal and the host device. The color of this LED differs if the base is using the serial or USB port connection. If using the serial port This color means… Red Serial data is being sent from the host device to the base. Green Serial data is being sent from the base to the host device. Orange Serial data is being sent at high data rates.
USB Port This USB Port is full-speed and 2.0 compliant. Using a USB cable, you can connect the base to a peripheral device, such as a workstation or printer. When the terminal is seated in the terminal well, it is connected to the peripheral device via the base. The USB port on the base requires that you use ActiveSync 4.5 or higher. RS-232 Port Use the 9-pin, RS-232 cable from Honeywell to connect this port to a peripheral device for RS232 data communication.
Serial Connector The following diagram displays the pin diagram of the serial connector of the base. Note: Signals referenced are for a DTE device. The base is at a right-angle to the printed circuit board (PCB). The ninth pin has a ring indicator (RI).
Charging the Main Battery The base powers the terminal and fully charges its main battery pack in 4.5 hours. The base contains an intelligent battery charging system that protects the battery from being damaged by overcharging. The unit senses when a battery pack is fully charged and automatically switches to a trickle charge that maintains the battery at full capacity. Therefore, terminals may be stored in the base without damage to the terminals, battery packs, or peripherals.
Communication USB Dolphin terminals support USB communications out of the box. The base also supports USB communications via the USB port located on the back. The base acts as a USB device by interfacing the USB signals of the Dolphin terminal to the USB of the host workstation. Using a standard USB cable, the base’s USB interface allows the Dolphin terminal to communicate with a workstation or to be networked through a USB hub.
1. Insert the Dolphin terminal into the terminal well of the base. • The DOCK LED illuminates green. If the DOCK LED does not illuminate, make sure that the terminal is properly seated. You may need to remove and re-insert the terminal. • The Dolphin terminal activates; if the power is off, the terminal automatically powers on. If the terminal does not power on, verify that the Honeywell power supply is properly connected to the cradle and plugged into a functioning outlet.
RS-232 Communications Cables Connect the base to the host workstation or other device by plugging an RS-232 serial cable into the RS232 Communications Port on the rear of the base. The wiring of your cable depends on whether the other device is set up as a Data Communications Equipment (DCE) or Data Terminal Equipment (DTE) device. The Communication Port is configured as a DCE device.
Mounting Set the base on a dry, stable surface, such as a desktop or workbench near an electrical outlet. Be sure to provide enough workspace with good lighting for the user to view and operate the Dolphin terminal while it is in the base.
Wall Mounting You can purchase a wall mount kit that contains • a mounting bracket, • three screws, and • six washer/nut sets. The back wedge of the mounting bracket contains an open slot for the power and communications cables. There is an extra space between this slot and the rear panel of the base to allow easy access to the power and communications ports. For more details on both ports, see Back Panel on page 11-3. To Mount Using the Wall Mount Kit 1.
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12 Dolphin Mobile Base Device Overview This charging and communication cradle is designed specifically for in-premise and in-transit data collection applications. It features a flexible mounting bracket, a cigarette lighter adapter, and a power cable to adapt it to your environment. The serial connector supports RS-232 communication and power out to peripheral devices, such as handheld scanners.
Front Panel The following graphic features the base with a terminal inserted into the terminal well: Terminal Well Mounting Bracket DOCK LED DO CK CO M M COMM LED Terminal Well Place the terminal in this well. Once seated, the terminal can communicate with a host device and its main battery pack begins charging. Mounting Bracket Used to mount the base to a fixed location. DOCK LED Illuminates solid green when the Dolphin terminal is properly seated in the terminal well.
Bottom Panel The power supply and RS-232 connectors are located on the bottom of the unit. Power Supply Connector RS-232 Communications Port Power Supply Connector Attach the power cable that came with the base to this connector. The base can be powered by an external DC power source of between 11 VDC to 48 VDC. To run on vehicle power, you can use the 12 VDC cable or 24 VDC cable option. The appropriate cable comes with the kit you ordered. The 12 VDC cable can be used with a cigarette lighter outlet.
Powering the Dolphin Terminal When seated in a base that is connected to the appropriate power source, the Dolphin terminal receives the power to charge its main battery and run its internal circuitry. Keep the base plugged into the power source so that the Dolphin terminal battery pack stays fully charged. For more information about powering the base, see Power on page 12-6.
Mounting The adjustable mounting bracket holds the terminal securely in place and gives the user a variety of options for mounting the base. When selecting a location, keep in mind that the power supply and serial connectors point straight out the bottom panel. 1. Loosen the turnscrew. 2. Insert the ball joint of the mounting bracket to the back of the bracket. 3. Insert the ball joint on the back of the base into the other side of the bracket. 4. Tighten the turnscrew to secure both ball joints. 5.
Spring Arm Assembly The spring arm assembly is the column that connects the latch to the back of the base. Ball Joints There are two ball joints: one on the back of the base and one on the mounting bracket. Both ball joints are inserted into the bracket and secured to mount the base. Connectors The power and RS-232 connectors are located on the bottom panel. For more information, see Bottom Panel on page 12-3. Brackets Bracket The bracket contains the turnscrew and two slots.
Establishing Communication The RS-232 interface allows the terminal to communicate to a workstation, modem, or any standard RS232 device using a standard serial cable and communications software. Requirements You need the following equipment: • A Mobile Base device powered by a power cable and power adapter cable • The RS-232 communications cable • ActiveSync v4.
RS-232 Pin Configuration Base/Host Port (DCE) IBM AT DB9 (DTE) IBM XT DB25 (DTE) Modem DB25 (DCE) Pin / Input Signal 2 / (RD) 2 3 2 3 / (TD) 3 2 3 5 / (SG) 5 7 7 4 / (DTR) 4 20 6 6 / (DSR) 6 6 20 7 / (RTS) 7 4 5 8 / (CTS) 8 5 4 Refer to this table if you want to make your own cables. To do so, you must determine if your host RS-232 device is • 9-pin or 25-pin and • configured as a DCE or DTE device.
13 Dolphin ChargeBase Device Overview This 4-slot charging cradle that can power 4 Dolphin terminals, and charge their main batteries in 4.5 hours. Charging The base powers to the intelligent battery charging system in all Dolphin terminals that senses when a full charge has been achieved and switches to a trickle charge to maintain the full charge. As battery packs charge, the charging circuitry follows the two-step charging process (CC-CV) that is recommended for Li-ion batteries.
Parts and Functions Front Panel Terminal Wells Dock LED Charge LED Terminal Wells The base contains 4 terminals wells. Each well • Holds and charges the main battery pack of one Dolphin terminal. • Contains the companion to the I/O connector on the bottom panel of Dolphin terminals. • Has two LEDs on the front: the Dock LED and the Charge LED.
Power Supply The base includes a power supply that contains a power adapter to ensure the proper voltage. The power adapter is plugged into standard AC/DC outlets. Supplying Power 1. Be sure the power switch on the power adapter is in the OFF position. 2. Plug the power cord into the power adapter. 3. Plug the power connector cable into the power connector on the back panel of the base. 4. Plug the power cord into a standard wall outlet. 5.
Inserting and Removing Terminals 1. To insert the terminal, hold the terminal with the bottom panel perpendicular to the base. 2. Slide the terminal into the well until the Dock LED lights solid green. 3. Charging begins immediately. Note: To remove a terminal, grasp it firmly in your hand and lift it up and out of the terminal well. The LEDs for the terminal well turns off. Charging Terminals The main battery of each terminal charges in 4.5 hours.
Mounting This base should be mounted to a dry, stable surface. When choosing a location, always bear in mind that • The mounting location must allow users easy access to the power connector. • The base should be oriented so that users can easily read the labels. Bottom Panel The bottom panel offers two mounting options: insert a DIN Rail for desk mounting or use mounting brackets with the available screw slots for wall mounting.
Desk Mounting The DIN Rail (7.5 X 35 mm) slot on the bottom panel enables secure mounting. Installation Hardware Screw: 3/16 in. dia x 5/8 in. long pan head screw Washer: Nut: 1/2 in. OD x 7/32 in. ID x 3/64 in. thick 3/16 in. dia 1. Slide the DIN Rail into the DIN Rail slot on the bottom panel. 2. Turn the base and DIN Rail right side up. 3. Secure the DIN Rail to a stable, flat horizontal surface.
Wall Mounting You need to purchase two wall mount kits that each contain: • a mounting bracket, • three screws, and • six washer/nut sets. You need two kits so that you have two mounting brackets–one for each end of the device–and enough screws (4) and washer/nut sets (8). The mounting bracket contains an open slot between the back and bottom wedges to accommodate the connector cables. To Mount Using the Wall Mount Kit 1.
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14 Dolphin QuadCharger Device Overview This 4-slot charging station provides intelligent battery management for the Li-ion battery packs used in Dolphin terminals. The 4th slot features a battery analyzer that completely resets a battery, then displays its remaining capacity. Capacity The charger holds 4 Li-ion batteries. Charging Time Charge time is 5 hours. Charging Process Each charging slot works independently of the other three.
Parts and Functions Top Panel Status LED 1 2 3 4 SLOT 4 BATT ER CAPAC Y ITY 100% Battery Capacity LEDs 0% ANALYZ E O CHAR GE/AN ALYZE Analyze Button Charging Slots Charge/Analyze Slot Charging Slots There are 4 charging slots. Each slot holds one Li-ion battery and charges it independently of the other slots. When a battery is placed in each slot, it immediately begins charging. Charge/Analyze Slot This is the 4th slot and the only one that can be used to analyze a battery.
Back Panel O CHARGE/ANALYZE ALYZE 0% 0% 1 2 3 PACITY TTERY LOT 4 4 Swc Status LED Power Switch Power Supply Connector Power Switch Toggle the power switch to turn the charger on and off. Power Supply Connector You attach the power supply to this connector. The universal power supply accepts input voltages between 90-265 volts. Supplying Power The charger must be connected to a power source via the Honeywell power adapter cable so that voltage is adjusted appropriately. 1.
Inserting and Removing Battery Packs To insert a battery pack, place the end of the battery without the locking tab into the bottom of the charging pocket and snap the battery into place with a hinging motion. The Status LED for that particular slot illuminates orange when the battery has been properly inserted. To remove a battery pack, push the locking tab down and pull the battery out from the charging slot with a hinging motion.
Using the Battery Analyzer Purpose Using the Charge/Analyze slot helps you monitor the charge capacity of Li-ion batteries over time. Location The battery analyzer is located in the 4th slot - named the Charge/Analyze slot - of the ChargeBase. Only a battery placed in this slot can be run through an Analyze cycle. This slot contains Battery Capacity LEDs along the right side. Analyze Cycle The Analyze cycle is initiated when a battery is placed in the Charge/Analyze slot and the ANALYZE button is pressed.
Mounting The charger should be on a dry, stable surface and can be mounted on a flat, horizontal surface such as a desktop or workbench, or a flat, vertical surface such as a wall. When choosing a location, always bear in mind that • the mounting location must allow users easy access to power switch and power connector. • the charger should be oriented so that users can easily insert and remove battery packs and read the labels, especially for the Battery Analyzer.
Wall Mounting Use the appropriate nuts and bolts listed above to secure the DIN rail to a wall.
Troubleshooting If you encounter problems with your, refer to chart below for possible solutions. If problems persist, please contact Honeywell Technical Support. Problem Issue The Status LED does not come on when I insert a battery pac. Check the power connections; make sure the POWER switch is ON and the battery pack is properly seated. The Status LED lights red during charging. Try to charge the battery in one of the other charging slots.
15 Customer Support Product Service and Repair Honeywell International Inc. provides service for all its products through service centers throughout the world. To obtain warranty or non-warranty service, contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before returning the product. North America Telephone: (800) 782-4263 Fax: (803) 835-8012 E-mail: naservice@honeywell.
North America/Canada Telephone: (800) 782-4263 Fax number: (315) 554-6705 E-mail: natechsupport@honeywell.com Latin America Telephone: (803) 835-8000 Telephone: (800) 782-4263 E-mail: latechsupport@honeywell.com Brazil Telephone: +55 (21) 3535-9100 Fax: +55 (21) 3535-9105 E-mail: brsuporte@honeywell.com Mexico Telephone: (803) 835-8000 E-mail: latechsupport@honeywell.com Europe, Middle East, and Africa Telephone: +31 (0) 40 7999 393 Fax: +31 (0) 40 2425 672 E-mail: eurosupport@honeywell.
Limited Warranty Honeywell International Inc. ("HII") warrants its products and optional accessories to be free from defects in materials and workmanship and to conform to HII’s published specifications applicable to the products purchased at the time of shipment.
How to Extend Your Warranty Honeywell International Inc. offers a variety of service plans on our hardware products. These agreements offer continued coverage for your equipment after the initial warranty expires. For more information, contact your Sales Representative, Customer Account Representative, or Product Service Marketing Manager from Honeywell International Inc., or your Authorized Reseller.
Honeywell 700 Visions Drive P.O.
