Use and Care Manual

19 HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Troubleshooting
Problem Possible Cause Corrective Action
There is no power and the logs do not glow. The unit does not have power.
Check that the unit is plugged into a standard
120 volt outlet. Then make sure power is set
to the “ON” position.
E1 displayed on control panel.
The overheat protection device has been
engaged.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
E2 displayed on control panel.
The ambient temperature sensor is broken or
not working correctly.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
E3 displayed on control panel. Child lock function is activated.
To deactivate the Child Lock function, hold
the Lock button for 3 seconds.
Fan motor continues to blow after unit is
powered off.
Normal operation.
This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat
will not be trapped inside the unit.
Power cord gets warm to the touch. Normal operation.
This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. During use, check the plug and outlet
frequently to determine if it is HOT; if so,
discontinue use of the appliance and consult
with a qualied electrician to check or change
the overheating outlet(s).
E4 displayed on control panel. The fan blower is not working.
Unplug the unit and wait 5-10 minutes to
allow it to reset itself. Plug the unit
back in and turn it on. If the problem
persists, call customer service.