005350183/312727267/18WM597-PI54 1005210809/312727264/18WM597-PI35 USE AND CARE GUIDE WHITTINGTON ELECTRIC FIREPLACE QUESTIONS, PROBLEMS, MISSING PARTS? BEFORE RETURNING TO THE STORE, CALL HOME DECORATORS COLLECTION CUSTOMER SERVICE 8 A.M. - 7 P.M., EST, MONDAY - FRIDAY, 9 A.M. - 6 P.M., EST, SATURDAY 1-800-998-7021 HOMEDEPOT.COM/HOMEDECORATORS THANK YOU We appreciate the trust and confidence you have placed in Home Decorators Collection through the purchase of this Fireplace.
Table of Contents Maximum Load Warning............................................ 2 Safety Information...................................................... 3 Warranty...................................................................... 5 Pre-Assembly.............................................................. 6 Hardware Included ................................................... 6 Product Specifications........................................................ 6 Tools Required.........................
Safety Information Please read and understand this entire manual before attempting to assemble, operate or install the product. If you have any question regarding the product, please call customer service at 1-800-988-7021, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday. WARNING: Under no circumstances should this fireplace be modified. Parts that must be removed for servicing must be replaced prior to operating this fireplace again.
Safety Information (continued) NOTE: Use care in assembling your new fireplace. Take your time and use the hardware provided and a quality Phillips head screwdriver. Never overtighten bolts. • Do not sit on any part of the mantel. • It is recommended to work on a soft surface like a rug or to lay out a blanket to protect the furniture from getting scratched during the assembly process.
Warranty Warranty 1 Year Limited Warranty: The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations. 1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
Pre-Assembly HARDWARE INCLUDED AA BB CC DD HH II JJ KK Part EE LL FF MM GG NN Description Part Number Quantity AA Screw- 3 x 12 mm PH-SCRBLK007 2 BB Bolt- 6.3 x 32 mm PH-BLTBLK001 11 CC Flat Washer PH-WSRBLK001 11 DD Wood Dowel PH-DWLNTL001 26 EE Cam Lock Screw PH-KDBZNC001 17 FF Cam Lock Connector PH-KDCZNC001 17 GG Screw- 4 x 50 mm PH-SCRBLK006 10 HH Screw- 3.5 x 12 mm PH-SCRBLK013 6 II Bolt- 6.
Pre-Assembly (continued) PACKAGE CONTENTS NOTE: All panels are labeled left and right as viewed from the front of unit.
Assembly 1 Preparing the surround panel DD Locate the Top Surround Panel (D). Insert the Wood Dowels (DD) into the pre-drilled holes on the edge of the Top Surround Panel where indicated. Locate the Left Surround Panel (B) and the Right Surround Panel (C). Align pre-drilled holes at the top edge of each panel (B, C) with the previously installed wood dowels on the Top Surround Panel (D).
Assembly (continued) 4 Attaching the surround bracket NN AA Find the pre-attached Metal Plates (NN) located on the Top Decorative Surround Panel (H). Rotate each bracket to span across the edges of each Decorative Surround Panel (E, F). Secure each bracket with a Screw (AA). H E F 5 Securing the surround assembly BB Align Washers (CC) over the pre-drilled holes of the Top Decorative Surround Panel (H). Secure panels in place using Bolts (BB) through each washer and into the pre-drilled holes.
Assembly (continued) 7 Attaching the side panels Locate the Left Side Panel (I) and the Right Side Panel (J). Align pre-drilled holes on the edges of each Side Panel (I, J) with the previously installed cam lock screws and wood dowels from step 6. Secure the cam lock screws in the Left Side Panel (I) by inserting the Cam Lock Connectors (FF) into the pre-drilled holes as shown. Tighten with a Phillips screwdriver. Repeat for the Right Side Panel (J).
Assembly (continued) 10 Preparing the base back panel Locate Base Back Rail (M) and Base Front Rail (N). Align Plastic Connector Blocks (JJ) with pre-drilled holes on the Base Back Rail (M) and Base Front Rail (N). Insert bolts (II) through the Plastic Connector Blocks (JJ) as shown. Tighten with the Phillips screwdriver. JJ II M N 11 Connecting the base panels Align the Base Left Side Rail (K) with the Base Back Rail (M) and push together. Secure the Panels (K, M) using a Phillips screwdriver.
Assembly (continued) 12 Attaching the front base panel JJ Align the Front Base Rail (N) with the previously assembled base rails. Secure with Bolts (II) through the Plastic Connector Blocks (JJ) using a Phillips screwdriver. II N L M K 13 Assembling the base 14 Attaching the base Locate the Bottom Shelf (A). Attach the previously assembled base rails to the Bottom Shelf (A) by inserting Bolts (II) through the Plastic Connector Blocks (JJ). Tighten with a Phillips screwdriver.
Assembly (continued) 15 Preparing the top of the assembly DD Insert Wood Dowels (DD) into the pre-drilled holes in the top edges of the main assembly. 16 17 Attaching the top panel Preparing the top panel for assembly Place the Top Panel (G) onto the main assembly by aligning the previously installed cam lock screws and wood dowels with the pre-drilled holes. From underneath to the Top Panel (G), secure the cam lock screws by inserting Cam Lock Connectors (FF) into the pre-drilled holes.
Assembly (continued) 18 Installing the fireplace insert Lift the Fireplace Insert (O) carefully into the back of the unit and center in the fireplace insert opening. Do not drag the fireplace insert across the base as it may scratch your unit. O 19 Reinforcing the insert assembly Secure the electric fireplace to the surround panels using Screws (HH). Tighten on both sides using a Phillips screwdriver.
Assembly (continued) 20 Installing the tipping restraint hardware When the Tipping Restraint Hardware (KK) is properly installed, it can provide protection against unexpected tipping of the Unit due to small tremors, bumps or climbing. Each Tipping Restraint Hardware (KK) includes one Unit Anchor, one Wall Anchor, one Anchor Tether, and four Anchor Screws. Use these to complete the following steps for a proper installation. Locate a secure wall stud behind the unit closest to left side.
Operation Operation NOTE: The control panel can be accessed at the upper-right corner of the insert. 1 Powering the fireplace 2 Adjusting the flame There are 5 brightness levels that can be selected and OFF (00) setting. Settings F5 - F1 decrease in brightness. Push the Power button to supply power to all functions of the fireplace and put the insert in a standby mode. Push the Power button again to turn off all functions.
Operation (continued) 6 Replacing the remote control battery 7 Disposing of used batteries The battery may contain hazardous substances that could endanger the environment and human health. When the remote control stops operating or its range seems reduced, it is time to replace the batteries with new ones. On the back end of the remote, press and slide the battery door open and remove the old battery.
Operation (continued) 8 Power cord information This heater is for use on 120 volts. The cord has a plug as shown in the figure. Connect to properly grounded outlets only. Do not use a 2 prong adapter. Never use with an extension cord or relocatable power tap (outlet/ power strip). 9 Patented Safer Plug® information This product is equipped with a Safer Plug®, which is an advanced safety device that helps detect electrical fires caused from faulty outlets.
FCC/IC Information WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Troubleshooting PROBLEM Fireplace stopped heating before reaching the desired temperature. ROOT CAUSE CORRECTIVE ACTION Fireplace has reached set temperature. Temperature around fireplace might be a few degrees higher than other area in the room. Set Fireplace to a higher temperature or always “on”. Display shows " " The thermostat sensor is broken or disconnected. Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board.
Troubleshooting (continued) PROBLEM Flame effect works but heater function does not and the emberbed flashes when the Heater button is pressed. ROOT CAUSE CORRECTIVE ACTION The heater is disabled. With the power on press and hold the POWER button on the control panel for 10 seconds. Once re-enabled the emberbed lights will flash multiple times. There are no batteries. Change the remote batteries. The signal is poor. Operate remote transmitter at a slow measured pace.
Replacement Parts For replacement parts, call our customer service department at 1-800-998-7021, 8 a.m.-7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday. Part 1 2 3 4 5 6 7 8 9 Description Qty. Flame Circuit Board Flame Generator Driver Mode EmberBed with Log Set Control Panel Circuit Board Main Circuit Board Thermostat Sensor Blower / Heater Assembly Front Glass Assembly Remote Control 1 1 1 1 1 1 1 1 1 1 2 4 3 5 6 7 8 22 9 HOMEDEPOT.
Notes Operation 23 HOMEDEPOT.COM/HOMEDECORATORS Please contact 1-800-998-7021 for further assistance.
Questions, problems, missing parts? Before returning to the store, call Home Decorators Collection Customer Service 8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m.- 6 p.m., EST, Saturday 1-800-998-7021 HOMEDEPOT.COM/HOMEDECORATORS Retain this manual for future use.
