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HOHEM iSteady Mobile+ FAQ

Question

Why is Bluetooth still not connecting when following the instructions in the YouTube tutorial and manual? Is the

problem related to the APP/software? Are you currently working on a software update for this application, and

will the Bluetooth connection be unstable during the software update?

Answer

1. About Bluetooth Connection and APP Connection:

(1) The gimbal should not be powered on without a phone mounted on

(2) Please be noted that the bluetooth and gimbal must be connected directly in the App "Hohem Gimbal", rather than

connecting in the bluetooth list of smartphone setting. If so, disconnect it on your phone setting first. The bluetooth

light ONLY ON when gimbal connected with app successfully.

(3) For Andriod phones, Make sure all the permission is allow when you start the app first time after installing it,

especially the location permission.

Please refer to the following tutorial video on Bluetooth connectivity.

If you still have any problem, we kindly ask you to watch this two video on Youtube:

【iSteady Mobile+ Tutorial- Part 2- APP "Hohem Gimbal"】

https://www.youtube.com/watch?v=omhQ9BeT8-w

【TIPS for iSteady Mobile+ Bluetooth Connection】

https://www.youtube.com/watch?v=ogulWprKYJ0&t=2s

Question

Does the phone case have to be removed when using Gimbal? What if the overall size of the case and the phone

doesn't exceed 6.1 inches?

Answer

A thick phone case might cause the clip unable to stable the phone and cause gimbal vibration. We recommend that

users remove the phone case before using the Stabilizer. If the overall size of the case and phone does not exceed 6.1

inches and the phone clamp can hold the phone, it will not affect the normal use.

Question What should I do if the Gimbal is not level or drifts after powering on?

Summary of content (5 pages)

PAGE 1
HOHEM iSteady Mobile+ FAQ # Why is Bluetooth still not connecting when following the instructions in the YouTube tutorial and manual? Is the Question problem related to the APP/software? Are you currently working on a software update for this application, and will the Bluetooth connection be unstable during the software update? 1.
PAGE 2
1.Restore APP Settings. iOS: After connecting bluetooth and gimbal, click Settings - Gimbal Settings - Parameter Presets - Normal - Confirm Click Back in the top left corner - Save Changes - Restart Stabilizer to see if the balance returns to normal. Andriod: After connecting Bluetooth, click Settings - Reset - Click Back in the top left corner - Save changes -Restart Stabilizer to see if the balance returns to normal. 2. Off-line Calibration and 6-side Calibration Via APP.
PAGE 3
The main causes of motor vibration are: (1)Turn on the gimbal without a phone mounted on (2) Did not remove the phone case before mounting on the phone. (3) The phone was not manually leveled before powering on the Gimbal (4) The phone was not close to the tilt motor 6 Solution: Answer Please note that Do not turn on the gimbal without a smartphone mounted on or without balance your phone. It might cause motor damage or automatic shutdown. 1.
PAGE 4
11 Answer Question Since the motor keep running after powering on, it is normal for it to heat up. If the handle of stabilizer overheats during operation, turn it off immediately and contact Hohem or an authorized Hohem agent. Can the battery of the stabilizer be reinstalled? 12 Answer Question iSteady Mobile plus using a built-in battery does not support users to change the battery themselves.
PAGE 5
For more detials about Gimbal using, please refer to the tutorial videos below: ❤ How do you Mount and Balance Smart phone: https://www.youtube.com/watch?v=QgDkSj58Stk&t=144s ❤ How to use the APP "Hohem Gimbal": 19 https://www.youtube.com/watch?v=omhQ9BeT8-w Answer ❤ TIPS for iSteady Mobile+ Bluetooth Connection https://www.youtube.com/watch?v=ogulWprKYJ0&t=2s ❤ Hohem Official Youtube Page: https://www.youtube.