DRAFT wireless IQ TM Wireless Drive-Thru Audio system Installation Instructions HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 1-800-848-4468 Fax: 858-552-0172 Website: www.hme.com Email: support@hme.
Table of Contents 1. 1.1 1.1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.3 EQUIPMENT DESCRIPTION...................................................................................................................................... 1 Wireless IQ Base Station .................................................................................................................................................. 2 External Features.............................................................................................
Figures and Diagrams Figure 1. Wireless IQ standard equipment ............................................................................................................... 1 Figure 2. Base station with front door open.............................................................................................................. 2 Figure 3. Communicator controls ............................................................................................................................. 4 Figure 4.
FCC NOTICE This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
IMPORTANT! Waste Electrical and Electronic Equipment (WEEE) The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005.
1. EQUIPMENT DESCRIPTION The Wireless IQ is an audio system primarily for use at quick-service restaurants. The equipment shown below is standard with each Wireless IQ system. Optional equipment can be ordered from your local dealer. As you unpack the Wireless IQ, check the packing list for each item to verify receipt of all equipment and quantities listed.
1.1 Wireless IQ Base Station The base station is the electronic heart of the Wireless IQ. It contains the circuitry through which all functions of the drive-thru audio system are channeled. External base station features are shown in Figure 2, and described on page 3. Internal controls and indicators are shown in Figure 26 on page 35. 1.1.1 External Features Figure 2.
Front – (See A on Figure 2.) The top four power supply lights are on when the base station has AC power. “A” TALK light is on during channel-A transmission. “B” TALK light is on during channel-B transmission. VEHICLE PRESENT light is on when a vehicle is present in the drive-thru lane or when the system is in vehicle-detect override. RECORD light is ON RED when the base station is ready to record a red message for the message repeater, and BLINKING RED while a red message is being recorded.
COMMUNICATOR®s 1.2 IMPORTANT! Before doing anything else, set up the battery charger and charge the Communicator batteries according to the instructions in section 2.2 on pages 9 and 10. 1.2.
1.2.3 How to Use the COMMUNICATOR® Controls The Communicator control buttons have a snap action. They will activate when pressed firmly. Use your fingertips, not your fingernails, to press the buttons. Refer to Figure 3 on page 4. Power On/Off: Power On Press and release the PWR (power) button. A voice message in the earpiece will say “belt-pac #, battery full/half/low” and the red power lights next to the A1 and A2 buttons on the belt-pac will go on.
Register each COMMUNICATOR® as follows: Note: Communicators must be within 6 feet (1.83 meters) of the base station while being registered. Be certain all Communicators to be registered are turned off and the base station is plugged in and its power is on. Other Communicators can be on or off. See Figure 30 for base station power adapter/supply connections to the J29 connector. Open the base station and locate the items shown in Figure 5.
1.2.5 Battery Removal and Replacement COM6000BP Belt-pac Batteries — To change batteries: Battery-release If a battery is weak when the COMMUNICATOR ® latch power is turned on, a voice in the earpiece will say “Battery low.” If a battery becomes weak during operation, a voice in the earpiece will say “Change battery.” When this happens, take the Communicator out of its pouch and slide the battery-release latch in the direction of the Figure 6. arrow.
1.3 Battery Charger The battery charger has charging ports to charge up to four batteries at the same time. Charging time is about 2.5 hours. Six battery storage ports are provided to store up to six fully charged batteries. Battery Status Lights: A yellow light stays on steady next to each charging port while the port is empty. Insert a battery in one of the four charging ports until it clicks in place. If a yellow light is on steady next to a battery in a charging port, it means CHARGE FAILED.
2. PREPARATION FOR INSTALLATION About 3 hours are required for Wireless IQ installation. Before you begin, coordinate the time of installation with the store owner/manager to minimize disruption of business. Be certain electrical power is available. Be certain some type of compatible vehicle detector loop or other vehicle detector system has already been installed in the drive-thru lane(s). Tools Required 2.1 2.
2.2.2 Battery Charger Setup for Use Outside the United States To use the battery charger outside the United States, in countries requiring a 230 Volt AC adapter, modify the 230VAC adapter as follows. The 24VDC power supply will work with an input AC voltage of 100-240VAC. Connect an electrical plug to the wires on the power cable according to color codes (Brown = live, Blue = neutral, Green with yellow stripes = ground). Plug the other end of the power cable into the AC adapter.
Interference Prevention 2.3 CAUTION: Interference may occur if the audio system is not properly installed. The following types of interference could occur if precautions are not taken during installation. Read this section carefully before proceeding. 2.3.1 Radio Frequency (RF) Interference Finding the cause of RF interference is difficult and time-consuming. The following precautions will help you avoid the most common RF interference problems.
2.3.2 Electrical Interference Electrical faults in appliances and other electrical equipment can cause interference such as static, hum, crackling, buzzing and zip sounds in the headset when the system is active. Interference caused by electrical faults in lighting systems might not be noticed immediately, since most lighting systems are controlled by a timer or light-sensing device.
3. EQUIPMENT INSTALLATION These instructions are for installation of standard Wireless IQ equipment and most commonly used optional equipment. Specific instructions may also be enclosed with optional equipment. IMPORTANT! If you haven’t already done so, before proceeding with the installation, plug the battery charger into an AC electrical outlet and place all COMMUNICATOR ® batteries into it for charging while the other equipment is being installed. 3.
If outside coverage is required for speed team coverage, mount the base as close as possible to the wall that faces the desired coverage area. In this case, mounting the base at location #5 to cover location #6 will minimize wall penetrations. Stores with a large window near the base will have better outside coverage if the base is facing the windows. If there are large windows along the wall next to location #6 outside coverage will be enhanced. Also consider in-store coverage.
3.1.2 Mount Base Station on Wall 3.1.3 When you have found the best location for transmission and reception, unplug the AC power and mount the base station and antenna as follows. Hold the base station against the wall at the desired mounting location, with its door open, and mark the wall through the four screw holes on the back of the cabinet, shown in Figure 13. Set the base station down and drill four 3/16 inch (4.76mm) holes in the wall at the marked spots.
Remove the antenna from the antenna cable. DO NOT remove the antenna cable from the base station. Unscrew the hexagonal nut from the antenna cable connector. Insert the antenna cable connector through the hole in the mounting bracket as shown in Figure 14, and screw the hexagonal nut onto the connector to secure it in place on the bracket. Note: To minimize stress on the bracket, bend the cable to line it up with the bracket before connecting it.
Cable Pulling 3.2 CAUTION: If you do not use the HME audio cable, be sure the speaker/microphone wires you use are a twisted pair. For full-duplex installations, the speakers and microphones must use separate cables or audio feedback will occur. Never run high-voltage cables in the same conduit with audio or loop cables. 3.3 The recommended HME audio cable has four color-coded, insulated wires and a bare shield (drain) wire. It can be used to connect any component to the base station.
3.3.1 Microphone Installation Typical microphone installation involves mounting the unit with the enclosed foam pieces, inside the upper compartment of the speaker post. The foam will fit many types of speaker posts and menu boards. If the microphone must be mounted in a small area, compress the foam when installing it and closing the speaker post or menu board. In larger areas, additional foam (not supplied) must be added.
3.3.2 SP2500LP Low-Profile Speaker Installation Use a flat-blade screwdriver, or similar tool, to open the SP2500LP speaker box by prying the rear panel off the box at the four points shown in Figure 17, and remove it. Note: Mount the speaker inside the speaker post or menu board if possible. It must be mounted at least 2 feet (610 mm) from the microphone, center-to-center. Figure 17.
Optional SP2000A Speaker/Microphone Installation Note: The installation described below is for typical mounting of the SP2000A directly against the inside of the speaker grill. If it needs to be mounted at an angle, or at a distance from the speaker grill, its base can be bolted to a horizontal surface. Installation Drill four inch (3.2 mm) pilot holes at the spots shown on Figure 21 A, in the flange of the SP2000A. Find the enclosed SP2000A mounting template.
3.5 Optional External Vehicle Detector Installation If an external type vehicle detector will be used, install it according to its own installation instructions. Connect it to the base station according to the appropriate wiring diagram on pages 43 – 50. Note that the connections are different for internal and external vehicle detectors. Route a cable from the external vehicle detector output to the J30 connector on the audio board in the Wireless IQ base station.
3.7 External Message Repeater Installation If an external message repeater is used, it must be wired in series with the outside speaker. It also requires a vehicle-present signal. Connect the message repeater vehicle-present input to the isolated vehicle detector output on the Audio Circuit Board. Note: No output detect will be generated if the base station power is removed. Figure 23.
4. EQUIPMENT SETUP 4.1 Internal Message Repeater Setup Locate and set the “Red Message” and “Green Message” slide switches and the “Red Message Control” and “Green Message Control” DIP switches on the front panel of the base station. Refer to section 6.9 for “Red Message Control” and “Green Message Control” switch functions and message recording instructions.
5. SYSTEM FUNCTIONAL CHECK ACTION RESULT Plug base station AC adapter into electrical outlet. System power is on. Base station POWER lights are on. System is silent. Go outside (or have someone else go outside) and follow the steps below. 5.1 Push COMMUNICATOR® button A and speak into headset microphone. Audio should be heard at outside speaker. Release button A. Place vehicle detector reset switch in OVERRIDE position. Tap on outside microphone.
5.2 VAA (Voice Activated Attenuation) Adjustment The VAA circuit reduces the level of the order taker’s outbound audio that is picked up by the outside microphone and sent back to be heard in the order taker’s headset. This is sometimes referred to as “external loop around” or “echo.” Note: Misalignment of the VAA circuit can result in complaints of echo, feedback or fluctuating inbound audio levels. To activate the circuit, S13 switch #1 (See Figure 28, page 37) must be ON.
6. WIRELESS IQ OPERATION The COM6000BP can be operated in Hands-Free (HF), Auto-Hands-Free (AHF) or Push-To-Talk (PTT) modes. If your store does not have HF capability, the Wireless IQ should be operated in the PTT mode, according to the instructions on the following pages for single-lane or dual-lane stores. A full-duplex system supports HF, AHF and PTT operation. Communication can be transmitted and received at the same time, as in a normal telephone conversation.
6.3 Single-Lane Operation (one base station for one speaker post in one lane) Hands-Free (HF) Mode: With the power off, press and hold the volume-up ▲ and B buttons while you press and release the PWR button to turn the power on in the HF mode. The COMMUNICATOR® will remember this setting. As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset, and you will be able to hear the customer at the speaker post or menu board.
6.4 Dual-Lane Operation (two base stations for two speaker posts in two lanes) Hands-Free (HF) Mode: With the COMMUNICATOR® power off, press and hold the volume-up ▲ and B buttons while you press and release the PWR button to turn the power on in the HF mode. The Communicator will remember this setting.
6.5 Tandem Operation (two base stations for two speaker posts in one lane) In Tandem operation, customers at Order Point #1 are served by Order Taker #1, and customers at Order Point #2 are served by Order Taker #2. If a customer arrives at Order Point #2 when there is no customer at Order Point #1, a message will be played automatically from Speaker Post or Menu Board #2 saying “Please pull forward.
Auto Hands-Free (AHF) Mode (Only Order Taker #1) Order Taker #1 only, with the power off, press and hold the volume-up ▲ and A1 button while you press and release the PWR button to turn the power on in the AHF mode. As a customer approaches Order Point #1, you will hear an alert tone in your headset, and you will be able to hear the customer at speaker post or menu board #1. Use the volume-up ▲ and down ▼ buttons to adjust the customer’s voice level in your headset if necessary.
6.7 Speed-Team Operation Speed team operation is used during high-volume times. An order taker wearing a Communicator relays orders from outside into the store, using button A1, A2 or B. Note: Speed teams are not used in tandem drive-thrus. 6.8 Wired Backup System In order to use a wired backup system, you must have a Switcher Board (optional) in your base station. Open the base station, and look for the board shown in Figure 25. If there is no Switcher Board, a wired backup system cannot be used.
6.9.2 Message Repeater Switch Settings Locate the ”RED MESSAGE” and “GREEN MESSAGE” switches, and the “RED MESSAGE CONTROL” and “GREEN MESSAGE CONTROL” DIP switches inside the front door of the base station for the following settings. Note: If the RED MESSAGE and GREEN MESSAGE switches are both in the ON position, and are selected for the same output, Red and Green Messages will be played alternately.
7. IN CASE OF PROBLEMS PROBLEM PROBABLE CAUSE SOLUTION “Battery failed” is heard in headset when COMMUNICATOR® PWR button is pressed. Battery may be defective. Replace battery. Call HME.* “Headset failed” is heard in headset when Communicator PWR button is pressed. Headset may be defective. Use another headset. Call HME.* Outside speaker and microphone may You hear your echo in headset earpiece when you not be properly installed. speak into Communicator microphone.
PROBLEM PROBABLE CAUSE Customer cannot be heard System may be set for speed-team operation. in push-to-talk PTT) operation. Base station may be set for wrong drive-thru mode (full or half-duplex). Only intermittent voice can be heard in headsets. SOLUTION Be certain SPEED TEAM button on base station is in OFF position. Check S6 DIP switch #1 at bottom of base station audio circuit board. It should be ON for full-duplex, OFF for halfduplex operation.
9 10 11 12 13 14 15 1 2 3 4 5 6 7 8 Figure 26. Base Station internal controls and indicators 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
Figure 27.
Figure 28. Base station DIP switch functions Figure 29.
8. EQUIPMENT SPECIFICATIONS Base Station Voltage input AC current input Audio distortion Outside speaker output Ceiling speaker power TX/RX frequency Dimensions Weight 16VAC ±2.5V 2.5A maximum 5% maximum level 3 watts RMS into 8 ohms 3 watts RMS into 8 ohms 2400MHz – 2483.5MHz 7.75”H x 12.75”W x 3.8”D (197 mm x 323 mm x 97 mm) 4 lbs (1.81 kg) maximum COM6000BP Belt-Pac COMMUNICATOR® Battery type Battery life RF frequency Weight 3.6V Lithium ion 18 - 20 hours (typical) 2400MHz – 2483.5MHz 5.1 oz (.
9. BLOCK DIAGRAM Figure 29.
10. 10.
J18 – Line In/Out J29 – AC Power J18,1 J18,2 J18,3 J18,4 J18,5 J29,1 16VAC power input J29,2 16VAC power input Line out Ground Line in Ground Not used J22 – Base Station Interface Connector in Primary Base Station J22,1 Vehicle detect input J22,2 Vehicle detect output J22,3 /A2 Talk J22,4 /B2 Talk J22,5 Car 2 J22,6 Ground J22,7 TX Audio 2 J22,8 Ground J22,9 RX Audio A2 J22,10 RX Audio B2 or B1 + B2 J25 – Remote Switch and Vehicle Detect 2 Interface J25,1 Speed Team Remote Common J25,2 +5VDC J25,3 Grou
J2,11 J2,12 J2,13 J2,14 J2,15 J2,16 J2,17 10.
11.
For dual-lane primary to secondary base station connections, see Figure 35. For tandem primary to secondary base station connections, see Figure 36. Figure 30.
For dual-lane primary to secondary base station connections, see Figure 35. For tandem primary to secondary base station connections, see Figure 36. Figure 31.
For dual-lane primary to secondary base station connections, see Figure 35. For tandem primary to secondary base station connections, see Figure 36. Figure 32.
For dual-lane primary to secondary base station connections, see Figure 35. For tandem primary to secondary base station connections, see Figure 36. Figure 33.
For dual-lane primary to secondary base station connections, see Figure 35. For tandem primary to secondary base station connections, see Figure 36. Figure 34.
This diagram only shows how to interconnect the primary and secondary base stations in dual-lane configurations. For all other equipment connections, refer to Figures 30 – 34. Figure 35.
This diagram only shows how to interconnect the primary and secondary base stations in tandem configurations. For all other equipment connections, refer to Figures 30 – 34. Figure 36.
