Wireless Drive-Thru Audio system Installation Instructions HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 800-848-4468 Fax: 858-552-0172 Website: www.hme.com Email: support@hme.
Table of Contents 1. 1.1 1.1.1 1.1.2 1.2 1.2.1 1.2.2 1.2.3 1.3 1.3.1 1.3.2 1.3.3 EQUIPMENT DESCRIPTION...................................................................................................................................... 1 Base Station Features ........................................................................................................................................................ 2 Front Panel ...................................................................................
.3.8 4.4 4.4.1 4.4.2 4.4.3 4.5 4.5.1 4.5.2 4.5.3 4.5.4 4.5.5 4.5.6 4.5.7 4.5.8 4.5.9 4.5.10 4.5.11 4.6 Restore Defaults .............................................................................................................................................................. 30 Network Settings ............................................................................................................................................................. 31 Basic Network Settings ...........................
Figures and Diagrams Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. EOS | HD standard equipment ........................................................................................................................................ 1 Base station front panel features .......................
IMPORTANT NOTICES FCC Regulation This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
Hereby, HM Electronics, Inc. declares that the EOS|HD is in compliance with the essential requirements and other relevant provisions of R&TTE Directive 1999/5/EC. Waste Electrical and Electronic Equipment (WEEE) The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005.
1. EQUIPMENT DESCRIPTION The EOS|HD is an audio system primarily for use at quick-service restaurants. The equipment shown below is standard with each EOS|HD. Optional equipment can be ordered from your local dealer. As you unpack the EOS|HD, check the packing list for each item to verify receipt of all equipment and quantities listed. Figure 1.
1.1 Base Station Features The base station is the electronic heart of the EOS|HD. It contains the circuitry through which all functions of the drive-thru audio system are channeled. External base station features are shown in Figures 2 and 3. Internal connectors and controls are shown in Figure 24. 1.1.1 Front Panel Display screen Menu-select buttons Help button Back button Activity indicators Figure 2.
1.1.2 Rear and Side Panels Cabinet latches Reset switch (recessed) Antenna connectors Screw holes for mounting on wall Figure 3. Base station rear panel features When both of the cabinet latches, on top of the cabinet are pressed down at the same time, the cabinet can be opened by pulling forward and down. The antenna connectors are for screw-mounting the enclosed antennas. The four screw holes are used to mount the base station on the wall.
1.2 Headset Features 1.2.1 Controls and Indicators Power light Power button Volume-up button Channel “A1” button Volume-down button Figure 4. Channel “A2” button Transmit light Channel “B” button Headset control buttons and indicator lights Power On Press and release the power button. A voice message in the headset will say “headset #, battery full/half/low” and both the power light and the transmit light will flash red.
1.2.2 Correct Wearing of Headsets Wear the headset with the microphone on your right or left side next to your mouth. Adjust the headband and microphone boom as needed. Hold microphone boom here to adjust microphone position Figure 5. 1.2.3 Correct wearing of the headset Battery Removal and Replacement Battery-release button (blue) Battery Figure 6. Headset battery-release button To change batteries: When a battery becomes weak, a voice in the headset will say “Change battery.
1.3 Battery Charger 1.3.1 Battery Charger Power Adapter for Use in the United States Plug the cord from the +5VDC power adapter into the top of the battery charger as shown in Figure 7, and then plug the power adapter into an electrical outlet. Figure 7. Battery charger power adapter connection 1.3.2 Battery Charger Power Adapter for Use Outside the United States An international power adapter is provided with the battery charger for use in countries outside the United States.
1.3.3 Battery Charging Charge up to four batteries while you are installing the other equipment. Charging time is about 2.5 hours. When the batteries are fully charged, install them in the headset as shown in section 1.2.3. Procedure: Insert batteries in the charging ports for charging. The batteries can only go into the charging ports one way. If they do not go in easily, turn them around. DO NOT force them. Push each battery down into a port until it snaps in place, to be sure it makes full contact.
2. PREPARATION FOR INSTALLATION About 3 hours are required for the installation. Before you begin, coordinate the time of installation with the store owner/manager to minimize disruption of business. Be certain electrical power is available. Be certain some type of compatible vehicle detector loop or other vehicle detector system has already been installed in the drive-thru lane(s). 2.1 Tools Required Phillips (cross-point) screwdriver, size #2 standard (slotted) screwdriver, ⅛ inch (3.
2.2.2 Radio Frequency (RF) Interference Finding the cause of RF interference is difficult and time-consuming. The following precautions will help you avoid the most common RF interference problems. Find the best base station and antenna locations before mounting them. Solder all joints (including crimp joints) at the speaker location. This is very important in damp climates Be certain all connections are tight. Avoid leaving unshielded wire anywhere in the audio system.
3. EQUIPMENT INSTALLATION These instructions are for installation of standard EOS|HD equipment and most commonly used optional equipment. Specific instructions may also be enclosed with optional equipment. If you haven’t already done so, before proceeding with the installation, plug the battery charger into an AC electrical outlet and charge all the batteries in it while the other equipment is being installed. Refer to section 1.3. 3.
If outside coverage is not needed, mounting the base at locations #3, #4 or #5 is best. Headset signals from most work areas would thereby require no wall penetration. Other work and seating areas may require signals to penetrate one wall. In this case, the remote antenna kit can be used. The antenna may not need to be mounted far from the base station unless a large piece of equipment causes a dead spot. The EOS|HD base uses two antennas to avoid multi-path dropouts.
3.1.1 Install Antennas on Base Station Locate the two enclosed antennas, and install them by screwing them onto the base station antenna connectors, as shown in Figure 12. Figure 12. Antenna mounting 3.1.2 Connect Base Station Power Supply You may have Type A or Type B power supply, as illustrated in Figure 13. Connect the power supply to the base station and an AC electrical outlet according to the numbered instructions for your type power supply, as shown in Figure 13.
3.1.3 Register Headsets to Base Station Before you permanently mount the base station on the wall, you must register the headsets to the base station, so they can be used in a walk test to determine where the base station should be mounted for the best reception and transmission to/from all the areas where they will be used.
On the TO REGISTER HEADSETS display, follow the instructions in the box. The first time any headset is being registered, only the Register single option is available. After a single registration has been completed, the Register multi (multiple) option will appear. Note: This occurs with the default, Audio Fidelity Automatic setting, which can be used with either narrow-band or wide-band headsets.
3.1.4 Walk Test for Best Transmission/Reception Before permanently mounting the base station, do a walk test with the base station at various locations until the best possible transmission/reception is found. To check transmission/reception, have two people walk around the area where the headsets will be used, pressing the B button to communicate with each other, walking past the menu board to test reception when using speed-team operation.
Screw the antenna onto the male connector at the other end of the antenna cable. Hold the enclosed antenna mounting bracket against the wall at the desired mounting location and mark the wall through the two screw holes in the bracket. It may be necessary to mount the antenna high enough to avoid a safety hazard or possible damage to the antenna. Remove the bracket from the wall and drill two 3/16 inch (4.76mm) holes in the wall at the marked spots. Insert the enclosed screw anchors into the holes.
Cable Pulling 3.2 CAUTION: If you do not use the HME audio cable, be sure the speaker/microphone wires you use are a twisted pair. For full-duplex installations, the speakers and microphones must use separate cables or audio feedback will occur. Never run high-voltage cables in the same conduit with audio or loop cables. 3.3 The recommended HME audio cable has four color-coded, insulated wires and a bare shield (drain) wire. It can be used to connect any component to the base station.
3.3.1 Install DM5 Microphone Typical DM5 Microphone installation involves placement of the microphone in its molded foam enclosure and mounting it inside the upper compartment of the speaker post, connecting it to the microphone/speaker cable wires from the drive-thru audio system, and filling the empty space behind the unit with acoustic foam (not provided). If the DM5 is mounted in a small area, its molded foam enclosure may need to be compressed in order to close the compartment.
3.3.2 Install SP10 Speaker Strip approximately 1 inch (25.4 mm) of insulation from the end of the speaker cable, and ¼ inch (6.35 mm) of insulation from each of the two cable wires, but do not tin the wires. Connect the speaker cable wires to the connector plug as shown in Figure 19. Insert the connector plug into the connector on the speaker as shown in Figure 19. Pressure Speaker grill opening Foam Pressure Gasket Connector plug Speaker cable Figure 19.
If using the optional mounting brackets: Attach the brackets to the screw inserts on the sides of the speaker unit with the two Phillips (crosspoint) screws provided as shown in Figure 21. Figure 21. Attach brackets to speaker Hold the front of the speaker centered against the speaker grill of the menu board or speaker post. Mark the menu board or speaker post through the open holes in each of the two mounting brackets on the speaker, and set the speaker aside.
3.4 Optional External Vehicle Detector Installation If an external type vehicle detector will be used, install it according to its own installation instructions. Connect it to the base station according to the appropriate wiring diagram in Figures 26 through 36. Note that the connections are different for internal and external vehicle detectors. For an external vehicle detector in Lane 1, route a cable from the detector’s output to the J6 connector on the audio board in the EOS|HD base station.
4. BASE STATION SETTINGS 4.1 Settings Status The LANE STATUS display shows current, lane-related status information. It also lists the HME Technical Support toll-free phone number to call for service. The date and time are shown at the bottom of the screen. Note: In multiple-lane operations, the LANE STATUS display shows Vehicle detection for L1 (Lane 1) and L2 (Lane 2), and Lane Config shows the lane configuration setting. The Dedicated mode ✔(on) or −(off) setting is also shown.
4.2 Basic Installer Setups To access the Installer Setup mode, you must have an installer password. If you have an installer password, proceed as follows: Press the Menu button on the LANE STATUS display to access the MAIN MENU. Press the More button on the MAIN MENU to access the ADVANCED MENU. Press the Installer setup button on the ADVANCED MENU to access the ENTER INSTALLER PASSWORD display.
4.2.1 Lane Configuration To set up the base station for the appropriate drive-thru lane configuration, press the Configure Lane button on the INSTALLER SETUP display to select Single, Single/A2, Dual/Y or Tandem. If you change this setting, you must press the Back button for the base to automatically reset itself and save the setting. Note: If the base station is a single-lane-only base station, only Single and Single/A2 options will be shown.
4.2.3 Speaker Post Select Speaker post on the INSTALLER SETUP display to access the SPEAKER POST display, to make the necessary outside speaker/microphone settings. Note: In multiple-lane configurations, the SPEAKER POST display will be divided by Lanes. Settings will be similar to those shown for single lane. Press the Duplex button to select Full or Half duplex operation. Press the AVC button to select ✔(on) or −(off) for AVC (Automatic Volume Control).
4.2.5 ClearSound ClearSound reduces environmental noises to improve the intelligibility of incoming voice transmission from the customer at the outside speaker. Press the ClearSound button on the INSTALLER SETUP display to access the CLEARSOUND display. To turn ClearSound noise cancellation on or off, press the Inbound or Outbound Noise cancel button to highlight ✔(on) or −(off). Echo cancellation reduces the operator’s voice returning from the outside speaker to the headset as an echo.
4.3 Advanced Installer Setups To perform the following advanced installer setups, press the More button on the INSTALLER SETUP display to access the ADVANCED INSTALLER SETUP display. 4.3.1 Phone If a telephone is connected to the base station, to be used for telephone orders, the system must be set up for telephone operation. To do this, on the ADVANCED INSTALLER SETUP display press the Phone button. On the PHONE SETTINGS display, select ✔(on). If a telephone will not be used, select −(off).
4.3.3 Line In/Out Routing If an external audio source is connected to the base station line input, on the ADVANCED INSTALLER SETUP display press the Line In/Out routing button. Press the Line In to: button to select Inbound for the audio from the external source to be heard in headsets and ceiling speakers, or wherever inbound audio would normally be heard. Select Outbound for the audio to be heard at the outside speaker. If any device (e.g.
4.3.5 Vehicle Tone To set up an alert tone to be heard in all headsets when a vehicle arrives in the drivethru lane, press the Vehicle tone button on the ADVANCED INSTALLER SETUP display, and then, on the VEHICLE PRESENT TONE display, press the Vehicle Present button to select ✔(on). Select −(off) to cancel the alert tone. To have the alert tone repeated at 3-second intervals, until the Order Taker responds to the customer, press the Repeat button and select ✔(on).
4.3.8 Restore Defaults To erase all your installer settings and return the base station to its factory settings, press the Restore factory defaults button on the ADVANCED INSTALLER SETUP display, and then, if you are sure you want to change all settings back to factory defaults, press the Default button on the RESTORE FACTORY DEFAULTS display. The base will automatically reset to cause the factory settings to take effect.
4.4 Network Settings If the base station is connected to a computer network for remote access, you must enter the network data based on information from your IT support. To do this, select the Menu button on the LANE STATUS display and then select More on the MAIN MENU. Press the Network button on the ADVANCED MENU display, to open the NETWORK SETTINGS display. Note: Some network settings changes will cause the base to automatically reset. 4.4.
IP Address – the internet protocol address of the base, used to identify the base on the local network. To edit this setting, press the IP Address button and then, on the EDIT STATIC IP ADDRESS display, use the ◄ and ► buttons to move the highlight to each number you would like to change, and press the + or − button to enter the desired number. .
Static DNS – Typically, DNS addresses are automatically provided by the DHCP server, if the DHCP is enabled and Static DNS is disabled −(off). If Static DNS is enabled, ✔(on), it overrides the DNS1 and DNS2 addresses supplied by the DHCP server, in favor of the static addresses edited on these menus. To enable/disable Static DNS, press the DHCP button, and then press the Static DNS button to highlight ✔(on) or −(off). 4.4.
Emails – The base is capable of sending emails to store managers when alert conditions are triggered in the store. For email settings, refer to section 4.4.3. TFTP port – This port is used for transferring files to the base (for updating settings and audio files) and from the base (for reading settings files only). The port value is 69, but can be changed if necessary, or set at 0 to disable the port.
Telnet port – This port is reserved for use by HME Technical Support. Press the More button on the ADVANCED NETWORK SETTINGS display to access the BOOTLOADER NETWORK INFO display. Note: Bootloader information is used by HME Technical Support.
4.4.3 Email / Texting The base is capable of sending emails to store managers when alert conditions are triggered in the store. For this feature to be used, email settings must be entered, based on network information provided by IT support. To edit email settings, press the Emails button on the ADVANCED NETWORK SETTINGS display. To turn emails on or off, on the EMAIL SETTINGS display, press the Emails button to highlight ✔(on) or −(off).
SMTP port – The SMTP port is usually set to 25. However, some mail servers use a different port. If it is necessary to change the SMTP port number, press the SMTP port button on the EMAIL SETTINGS display. To edit the SMTP port number, on the EDIT SMTP PORT display, use the ◄ and ► button to move the highlighted box, and then use the + and − buttons to change the number in the highlighted box. Email addresses – The Source Address is pre-set to hme-base6200-XXXXXX@hme.com.
4.5 User Settings User settings are for routine drive-thru operation. After you make the initial settings, store personnel can change the settings as needed. To access the user settings, press the Menu button on the LANE STATUS display. Routine user settings are accessed from the MAIN MENU. 4.5.
4.5.2 Operator Mode The Operator Mode provides a Speed Team setting. In Speed Team operation, audio and vehicle detection are disabled at the order point. Speed Team Operation To set up Speed Team operation, select Menu on the LANE STATUS display and then select Operator mode on the MAIN MENU. On the OPERATOR MODE display, press the Activate Speed Team button to select ✔(on). If you select Activate Speed Team ✔(on), you must later select −(off) when you want to return to normal operation.
4.5.3 Message Center The Message Center is a central point at which messages can be set up to be triggered by various events during designated time periods, to be sent to customers at the speaker post or to crew members via headsets or ceiling speakers. Some messages are pre-named and pre-recorded. All messages can be edited and re-recorded to meet your specific requirements. The three types of messages are described below.
MESSAGE CENTER MESSAGES Reminder messages are triggered by time and day only. REMINDER Customer Greeter messages are triggered by detection of vehicles in the drive-thru lane, plus time and day. CUSTOMER GREETER NAME CONTENT All Day 1 Not pre-recorded. All Day 2 Not pre-recorded. Breakfast 1 Not pre-recorded. Breakfast 2 Not pre-recorded. Lunch 1 Not pre-recorded. Lunch 2 Not pre-recorded. Snack 1 Not pre-recorded. Snack 2 Not pre-recorded. Dinner 1 Not pre-recorded.
1. Customer Greeter Message Settings To set up the time periods and locations for Customer Greeter messages to be played, or to name and/or record Customer Greeter messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. On the MESSAGE CENTER MENU, press the Customer Greeter button. On the CUSTOMER GREETER display, to select a message for editing, press the ▲(up) or ▼(down) button to highlight the desired message.
Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT CUSTOMER GREETER display to highlight either ✔(on) or −(off). Press the Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the Review/Record button on the EDIT CUSTOMER GREETER display. Note: Reviewed messages are played to a specific headset to avoid interfering with lane operations.
Message Schedule To choose the schedule for the selected message, press the Schedule button on the EDIT CUSTOMER GREETER display. On the SCHEDULE CUSTOMER GREETER display, press the button for the day you want the selected message to be played. On the SELECT SCHEDULE TIMES display, select the time period when you want the selected message to play by pressing the ▲(up) and ▼(down) buttons to scroll through the 12 available time periods. When the desired time period is highlighted, press the Edit button.
Message Playback Settings To edit where the selected Customer Greeter message will be heard (in addition to the speaker post), press the Settings button on the EDIT CUSTOMER GREETER display. Note: Customer Greeter messages are always directed to the drive-thru speaker in addition to these settings. To stop playback to the drive-thru speaker requires setting the Customer Greeter volume to 0. See section 4.5.4.
2. Reminder Message Settings To set up the time periods and locations for Reminder messages to be played, or to name and/or record Reminder messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. On the MESSAGE CENTER MENU, press the Reminder messages button. To select a message on the REMINDER MESSAGES display, press the ▲(up) or ▼(down) button to highlight the desired message.
Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT REMINDER MESSAGE display to highlight either ✔(on) or −(off). Press the Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the Review/Record button on the EDIT REMINDER MESSAGE display. Note: Reviewed messages are played to a specific headset to avoid interfering with lane operations.
Message Priority Reminder messages can be assigned a high or low priority. To set message priority, press the Priority button on the EDIT REMINDER MESSAGE display to highlight either High or Low. Press the Back button to save this setting. Note: If the priority is set Low, the message may play to completion or be terminated by either an A or B button being pressed on any headset, or by a car arrival on a given lane. If the priority is set High, the message will play to completion.
Message Playback Settings Routing − To choose where the selected Reminder message will be heard, press the Settings button on the EDIT REMINDER MESSAGE display, and then press the Headsets button on the EDIT REMINDER SETTINGS display. For multiple-lane operations, see Appendix, Reminder Messages. On the SELECT REMINDER HEADSETS display, use the ▲(up) or ▼(down) buttons to select a headset number for which you would like to turn the selected Reminder message on or off, and then press the Edit button.
3. Alert Message Settings To set up the time periods and locations for Alert messages to be played, or to name and/or record Alert messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. Press the Alert messages button on the MESSAGE CENTER MENU. To select a message on the ALERT MESSAGES display, press the ▲(up) or ▼(down) button to highlight the desired message. To edit a message, select the message and press the Edit button.
Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT ALERT MESSAGE display to highlight either ✔(on) or −(off). Press the Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the Review/Record button on the EDIT ALERT MESSAGE display. Note: Reviewed messages are played to a specific headset to avoid interfering with lane operations.
Message Priority Alert messages can be assigned a high or low priority. To set message priority, press the Priority button on the EDIT ALERT MESSAGE display to highlight either High or Low. Press the Back button to save this setting. Note: If the priority is set Low, the message may play to completion or be terminated by either an A or B button being pressed on any headset, or by a car arrival on a given lane. If the priority is set High, the message will play to completion.
Message Playback Settings Routing − To choose where the selected Alert message will be heard, press the Settings button on the EDIT ALERT MESSAGE display, and then press the Headsets button on the EDIT ALERT SETTINGS display. For multiple-lane operations, see Appendix, Alert Messages. On the SELECT ALERT HEADSETS display, use the ▲(up) or ▼(down) buttons to select a headset number for which you would like to turn the selected Alert message on or off, and then press the Edit button.
Delay − To set a delay after the Alert message is triggered until it begins playing, press the Delay button. On the DELAY BEFORE PLAY display, use the ◄ or ► button to move the highlight left or right in the Delay field for minutes and seconds (MM:SS) , and use the + and − buttons to change the number in the highlighted box. To save these settings, press the Back button. Note: The DELAY BEFORE PLAY setting applies to both audio and email-based Alert messages.
Alert Message Email To compose an email message to be sent to designated recipients when the selected Alert is triggered, select Message Text on the EDIT ALERT MESSAGE display. To edit the email text, on the Message Text display, use the Erase button to clear characters if there is a current email you want to change. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to a character you would like to use in the new email text. Use the Sel (select) button to enter the highlighted character in the message.
4. Message Schedule Times To set up all the time periods during each day, in which all Message Center messages can be scheduled, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. Press the Edit schedule times button on the MESSAGE CENTER MENU. There are 12 possible time periods. Note: Changing these time periods will affect all Message Center message schedules.
4.5.4 Volume Adjustments To adjust the volume of inbound and outbound audio, customer greeter messages, ceiling speaker and vehicle tones, or to schedule raising and lowering outbound audio levels, on the base station LANE STATUS display, select Menu and then, on the MAIN MENU select Volume adjust. Press the button on the left side of the VOLUME MENU to select which volume you want to adjust. Note: In multiple-lane configurations, the VOLUME MENU display will be divided by Lanes.
Schedules There are 7 possible time periods. These time periods will only apply to scheduled outbound volume level settings. They will not affect other message schedules. To select a time period to be edited, use the ▲(up) and ▼(down) buttons to scroll through the available time periods. When the desired time period is highlighted, press the Edit button.
On the SELECT SCHEDULE TIMES display, select the time period you want to apply to this day by pressing the ▲(up) and ▼(down) buttons to scroll through the 7 available time periods. When the desired time period is highlighted, press the Edit button. On the EDIT display, press the Scheduled button to highlight ✔(on) or − (off) for the selected time period. If you want the outbound volume setting to be on or off during this time period every day, press the Apply to all days? button to highlight Yes.
2. Ceiling Speaker Volume To raise and lower the volume levels heard from the ceiling speaker, select Ceiling speaker from the VOLUME MENU and then on the IN/OUTBOUND VOLUME display, select which volume you would like to adjust and use the + and − buttons. If a volume is set to 0, that function is effectively turned off and no audio will be heard at all. To save these settings, press the Back button. 3.
4.5.5 Register Headsets Each headset must be “registered” to the base station, so the base station will recognize it when its power is on, and will be able to tell the difference between it and other electronic equipment operating on similar frequencies. If a headset is replaced, you must register the new one before you use it. To register headsets to the base station, see Section 3.1.3. 4.5.
4.5.7 Store Settings Store settings are crucial to drive-thru operation. After you make the initial settings, they can be changed by store managers or other authorized personnel. After you have made all store settings, set up a password to control access to store settings, and give the password to the store manager. To access the STORE SETTINGS display, press the More button on the MAIN MENU and then press the Store settings button on the ADVANCED MENU.
Set Store Hours To set the store hours for any or every day, press the Set store hours button on the STORE SETTINGS display. On the STORE HOURS display, press the button next to the day you would like to change. On the SET STORE HOURS display, use the ◄ and ► buttons to move the highlight in the Open or Close field, and use the + and − buttons to change the highlighted numbers. To move from one field to the other, repeat pressing the ◄ or ► button until the highlight moves to the other field.
Edit Schedule Times Up to 12 Schedule Times can be set to establish periods in which messages can be played from the Message Center. Schedule Times can be edited as needed. To make changes to the Schedule Times, press the Edit schedule times button on the STORE SETTINGS display. Note: The EDIT SCHEDULE TIMES display can also be accessed through the MESSAGE CENTER. On the EDIT SCHEDULE TIMES display, press the ▲(up) and ▼(down) buttons to move up and down the list of time periods.
Set Password When you have completed all the other Store Settings, set up a user password. When the installation is finished, be sure to give the password to the store manager. To set a password for the first time, press the Set password button on the STORE SETTINGS display. Use the ◄ and ► buttons to move the highlighted box in the Enter new password field. Use the + button to put alphabetic characters in the highlighted box, or the − button to put numeric characters in the highlighted box.
VAA Settings VAA settings can be adjusted to eliminate echo, feedback or fluctuating inbound audio levels. To turn the VAA feature on/off, or to adjust VAA levels, press the More button on the STORE SETTINGS display. On the ADVANCED STORE SETTINGS display, press the VAA button. Note: In multiple-lane configurations, VAA settings will appear for Lanes 1 and 2. Settings will be similar for both lanes. Note: If you have a dual lane drive-thru operation, you may need to make this adjustment for each lane.
Restore Installer Settings After the initial installer settings have been made, store personnel can customize adjustments to settings. After doing so, they can always return the base station to its original installer settings by pressing the Restore installer settings button on the ADVANCED STORE SETTINGS display, and then pressing the Restore button on the RESTORE INSTALLER SETTINGS display. AVC Setting Press the AVC button to select ✔(on) or −(off) for AVC (Automatic Volume Control).
Phone Headset If there is an HME Telephone Interface connected to your base station, you can assign one headset to receive incoming telephone calls. To do this, press the Phone headset button on the ADVANCED STORE SETTINGS display. On the SELECT PHONE HEADSET display, use the ◄ and ► buttons to move the highlight in the Select phone headset field, and then use the + and − buttons to enter number of the headset. To save these settings, press the Back button.
4.5.8 Installer Setup See Section 4.2 for Basic Installer Setups and Section 4.3 for Advanced Installer Setups. 4.5.9 Network See Section 4.4 for Network settings. 4.5.10 Diagnostics Only press the Diagnostics button if you experience a problem with EOS|HD operation and have to call HME Technical Support. The Technical Support representative will guide you through the automated diagnostics.
4.6 PC Navigation If your EOS|HD was set up to operate on a network, all of the same settings that can be made on the base station can also be made from your PC, using a web browser. Refer to Section 4.4, Network Settings, to configure the base with the proper Network settings according to information from your IT department. The EOS|HD provides web pages to view and edit base station configuration settings.
The EOS|HD interface provides the following web pages: Status – provides Lane, Message, Base, Version, Network and Copyright information. Vehicle detection – allows you to control and reset the vehicle detectors on the base. Volume adjust – allows you to adjust audio volumes. Register headset – allows you to register one or multiple headsets, or to clear headset registrations.
5. SYSTEM FUNCTIONAL CHECK ACTION Plug base station power adapter into electrical outlet. RESULT System power is on. Base station lights are on. Go outside (or have someone else go) to the speaker/microphone and do the following. 72 Push button A1 or A2 and speak into headset microphone. Audio should be heard at outside speaker. Release button A1/A2. On the base station MAIN MENU display, press the Vehicle Detection button, and then press the Mode button to select OVERRIDE. Tap on outside microphone.
6. ROUTINE OPERATION The EOS|HD can be operated in Hands-Free (HF), Auto-Hands-Free (AHF), B-channel Hands-Free (BHF) or Push-To-Talk (PTT) modes. A full-duplex system supports HF, AHF, BHF and PTT operation. In HF, AHF and BHF operation, communication can be transmitted and received at the same time, as in a normal telephone conversation. In the AHF mode, transmission and reception are activated automatically when a customer drives into the drive-thru lane.
6.3 Single-Lane Operation (one speaker post in one lane) Hands-Free (HF) Mode: With the power off, press and hold the volume-up Λ and B buttons while you press and release the power button to turn the headset on in the HF mode. The headset will remember this setting. As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in the headset, and you will be able to hear the customer at the speaker post or menu board.
6.4 Dual-Lane Operation (two lanes with one speaker post in each lane) Hands-Free (HF) Mode: With the headset power off, press and hold the volume-up Λ and B buttons while you press and release the power button to turn it on in the HF mode. The headset will remember this setting.
customer at the speaker post or menu board if that lane is selected. Use the volume-up Λ and down V buttons to adjust the customer’s voice level in the headset if necessary. Touch and hold the A1 button to speak to a customer in Lane 1, or A2 to speak to a customer in Lane 2. Release to stop speaking to the customer (full duplex) or to listen to the customer (half duplex). 6.
Auto Hands-Free (AHF) Mode (Only Order Taker #1): Order Taker #1 only, with the headset power off, press and hold the volume-up Λ and A1 button while you press and release the power button to turn it on in the AHF mode. The headset will use this setting until it is turned off. As a customer approaches Order Point #1, you will hear an alert tone in the headset, and you will be able to hear the customer at speaker post or menu board #1.
6.7 Speed-Team Operation Speed team operation is used during high-volume times. An order taker wearing a headset relays orders from outside into the store, using button A1, A2 or B. Note: Speed teams are only used in single or dual-lanes, not in tandem drive-thrus. With Speed Team ✔(on), many base station functions will be disabled. Vehicle arrival tones and the customer’s voice will not be heard during Speed Team operation. For normal order taking, the Speed Team setting should be −(off).
7. IN CASE OF PROBLEMS PROBLEM PROBABLE CAUSE SOLUTION “Battery failed” is heard in headset when power button is pressed. Battery may be defective. Replace battery. Call HME.* Battery contacts may be dirty. Clean battery contacts with alcohol. “Headset failed” is heard in headset when power button is pressed. Headset may be defective. Use another headset. Call HME.* Battery contacts may be dirty. Clean headset battery contacts with alcohol.
PROBLEM Only intermittent voice can be heard in headsets. PROBABLE CAUSE Be certain antennas are screwed securely onto base station. Check transmitter antenna cable connections at ANT1 and ANT2 on left side of transceiver circuit board. Call HME.* Circuit board may be defective. Call HME.* VAA level is too sensitive. Reduce VAA level. Personnel hear customers Circuit board may be defective. in ceiling speaker or headsets, but cannot hear Defective headset. each other.
3 4 5 6 7 8 9 10 11 12 13 14 15 1 2 Figure 24. Base station internal connectors and controls 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
8. TO SET BASE STATION FOR SPANISH OR FRENCH LANGUAGE OPERATION If the base station is returned to its factory default settings, it will be set for English language operation. To change the language to Spanish or French, make the following selections on the base station display. Press the buttons indicated by arrows in the order of the numbered displays.
9. EQUIPMENT SPECIFICATIONS Base Station Voltage input DC current input Audio distortion Outside speaker output Ceiling speaker power TX/RX frequency Dimensions Weight 24VDC ±2.5V 2.5A maximum 5% maximum level 3 watts RMS into 8 ohms 3 watts RMS into 8 ohms 2400MHz – 2483.5MHz 9.75”H x 13”W x 3.5”D (248 mm x 330 mm x 89 mm) 3.25 lbs (1.47 kg) maximum Headset Battery type Battery life RF frequency Weight 3.6V Lithium ion 11 - 13 hours (typical) 2400MHz – 2483.5MHz 3.
10. BLOCK DIAGRAM Figure 25.
11. BASE INTERFACE DESCRIPTION 11.
J15 – Telephone Interface J15,1 Telephone audio into base J15,2 12V J15,3 /A2 talk J15,4 /B2 talk J15,5 Car 2 J15,6 Vehicle detect in J15,7 Ground J15,8 Telephone audio out to phone line J16 – Line In/Out, Lane 2 J16,1 Line out J16,2 Ground J16,3 Line in J16,4 Ground J16,5 Not used 11.
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13. APPENDIX 13.1 Dual-Lane Installer Setup 13.1.1 Split B For Dual/Y and Tandem operations only, the Split B feature is available. If set to Combined, Lane 1 and Lane 2 operators can communicate over B channel. If set to Split, Lane 1 operators can only communicate over the Lane 1 - B channel, and Lane 2 operators can only communicate over the Lane 2 - B channel. To select either Combined or Split communication, on the INSTALLER SETUP display, press the Split B button to highlight the desired mode.
13.2 Dual-Lane Message Center Settings 13.2.1 Customer Greeter Messages In dual-lane operations, Customer Greeter messages can be set to play in Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press the Edit button on the CUSTOMER GREETER display, and then press the Event button to highlight Lane 1, Lane 2 or Lane 1/2. 13.2.2 Reminder Messages In dual-lane operations, Reminder messages can be set to play in the ceiling speaker and Line Out for Lane 1, Lane 2, or both Lanes 1 & 2.
