Hitachi Telecom (USA), Inc. 3617 Parkway Lane Norcross, GA 30092 (770) 446-8820 HCX5000i System Release 9.
Table of Contents Preface 1 About Your SelecSet 500A The Display .............................................................................. 1-3 Displaying Caller ID Information ............................................ 1-7 Displaying Programmable Key Information ............................ 1-9 Displaying VIP and Language Status..................................... 1-10 Keys........................................................................................ 1-12 Fixed Keys.......................
TABLE OF CONTENTS 2 SELECSET 500A USER ’S GUIDE Additional Operations Soft Key-Controlled Features.......................................................... 2-3 Registering Call Restrictions .................................................... 2-5 Canceling Call Restrictions ...................................................... 2-7 Coverage ................................................................................... 2-8 Registering Coverage.........................................................
SELECSET 500A USER ’S GUIDE TABLE OF CONTENTS Answering Another Phone...................................................... 2-59 Answering a Specific Line...................................................... 2-60 Attendant Continuous Ringing ............................................... 2-61 Blocking and Sending Caller ID............................................. 2-62 Blocking Calls Between Guest Rooms................................... 2-66 Calling Out on a Specific Trunk ..........................
TABLE OF CONTENTS SELECSET 500A USER ’S GUIDE vi HCXTD840, Issue 1, July 2001
List of Figures Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure 1-1: 1-2: 1-3: 1-4: 1-5: 1-6: 1-7: 2-1: 2-2: 2-3: A-1: A-2: A-3: A-4: A-5: A-6: A-7: A-8: A-9: A-10: SelecSet 500A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 SelecSet 500A Liquid Crystal Display . . . . . . . . . . . 1-3 500A fixed keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Illustration of CAPs 1 through 4 . .
LIST OF FIGURES SELECSET 500A USER ’S GUIDE viii HCXTD840, Issue 1, July 2001
List of Tables Table 1-1 Table 1-2 Table 1-3 Table 2-1 Table 2-2 Table 2-3 Table A-1 SelecSet 500A Fixed Keys . . . . . . . . . . . . . . . . . . . . . . 1-14 Suggested programmable keys . . . . . . . . . . . . . . . . . . . 1-21 Optional programmable keys . . . . . . . . . . . . . . . . . . . . 1-23 Call restriction levels . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Summary of credit limit types . . . . . . . . . . . . . . . . . . . 2-13 SelecSet 500A Programmable Keys. . . . . . . . . . . .
LIST OF TABLES x SELECSET 500A USER GUIDE HCXTD840, Issue 1, July 2001
PREFACE PREFACE About this section This preface includes a description of the purpose, contents and use of this document, along with an overview of how the document is organized. Purpose The purpose of this guide is to describe SelecSet 500A™ attendant operations for both WelCOMM® (hotel/motel) and COMMerce® (business) systems. Differences between WelCOMM and COMMerce terminology are noted.
SELECSET 500A USER GUIDE Intended audience This guide is intended to provide the attendant or any other user of the SelecSet 500A with descriptions and guidelines regarding attendant features and functions that are available with this attendant console.
CHAPTER 1: ABOUT YOUR SELECSET 500A 1 ABOUT YOUR SELECSET 500A About the SelecSet 500A The SelecSet 500A is a multifunction telephone that is used for call control operations and to serve other users in a facility. It is also called an attendant console. Your SelecSet 500A should look like the one shown in Figure 1-1. Note that some of your keys may be labeled differently.
SELECSET 500A USER GUIDE SelecSet keys 1-2 The SelecSet 500A has 21 fixed keys, 24 programmable keys, and an 8 x 40 display. Operations are performed using the display and the keys. Both are described in detail on the following pages.
CHAPTER 1: ABOUT YOUR SELECSET 500A THE DISPLAY The Display About the display (Line (Line (Line (Line (Line (Line (Line (Line The SelecSet 500A 8 line, 40 character display simplifies the placement and answering of calls, along with other attendant functions. See Figure 1-2 for an example of what you see when your console is idle.
THE DISPLAY Display components SELECSET 500A USER GUIDE A line-by-line explanation of the display follows. Line 1 Function Provides the time and date, your station number, and the number of calls waiting. The calls waiting display registers incoming 3- or 4-digit trunk calls, internal calls, information (dial 0) calls and recalls (outside calls that are transferred to a station that does not answer and automatically return to your console).
THE DISPLAY CHAPTER 1: ABOUT YOUR SELECSET 500A Display changes The displays on your SelecSet 500A change depending on the operation being performed. For example, line 8 of the display can be used to show how a particular key is programmed. As various operations are described in the following sections, you see examples of the appropriate displays. This section illustrates the most commonly viewed displays.
THE DISPLAY SELECSET 500A USER GUIDE When you connect to an internal number You see this display when you are connected to that number:.
CHAPTER 1: ABOUT YOUR SELECSET 500A DISPLAYING CALLER ID INFORMATION Displaying Caller ID Information About caller ID display Depending on your phone system setup, your SelecSet may display caller ID information for incoming calls. This data may include the caller’s name and/or the caller’s number. Caller ID data displays between the first and second rings for new and waiting calls. If the caller has privacy set, your SelecSet displays privacy text.
DISPLAYING CALLER ID INFORMATION SELECSET 500A USER GUIDE Receiving a call from a payphone If you receive a call from a pay phone or some type of public telephone, you see the word PAYPHONE on your display. Receiving a call from a new number When you receive a call from a new telephone number, you may see the number displayed but not the name, because the name may not be registered in the central office where the call originated.
CHAPTER 1: ABOUT YOUR SELECSET 500A DISPLAYING PROGRAMMABLE KEY Displaying Programmable Key Information Procedure To display autodial information: 1 Press . 2 Press the autodial key whose information you want displayed. 3 Press or lift handset to return to the basic display.
DISPLAYING VIP AND LANGUAGE STATUS SELECSET 500A USER GUIDE Displaying VIP and Language Status About VIP and language indicators If your SelecSet 500A attendant console is used in a front desk operation or hotel/motel environment and a guest with VIP or foreign language status calls you, you may see VIP and language indicators on your SelecSet display. Examples of displays showing VIP and language indicators follow.
CHAPTER 1: ABOUT YOUR SELECSET 500A Answered VIP/language call DISPLAYING VIP AND LANGUAGE STATUS You see this display when you answer a VIP/language call: 0 5 : 5 6 P M We d S e p 2 4 1 1 4 5 8 C a l l s Wa i t : 0 1 * Co n n e c t 1 1 8 5 2 D u n n C a r o l y n / V F R T OS = 1 2 3 4 L1 : L2 : L3 : L4 : MS G C H A R GE F E A T UR HCXTD840, Issue 1, July 2001 1-11
KEYS SELECSET 500A USER GUIDE Keys Key types Your SelecSet 500A is equipped with three types of keys.
FIXED KEYS CHAPTER 1: ABOUT YOUR SELECSET 500A Fixed Keys About fixed keys Fixed keys provide easy access to important, frequently used functions. Their location and purpose cannot be changed. In Figure 1-3, the fixed keys are enclosed by dotted lines. Figure 1-3 shows how each fixed key is labeled. Table 1-1 on page 1-14 provides a brief explanation of the function of each fixed key. Details on how and when to use these keys are provided later.
FIXED KEYS SELECSET 500A USER GUIDE Table 1-1 SelecSet 500A Fixed Keys Key Name Function/operation The major/minor alarm lights steadily when a system malfunction is detected. The alarm remains lit until the problem is corrected. Press to place the system in night mode (CAP1-CAP4) Call appearances are virtual lines that are used to receive/ place/hold calls while call control operations are performed. CAPs can represent up to four calls, with each CAP representing one call.
FIXED KEYS CHAPTER 1: ABOUT YOUR SELECSET 500A Table 1-1 SelecSet 500A Fixed Keys (continued) Key Name Function/operation Distinguishes incoming calls from outside the facility. When an outside call comes to the console, the key and the key both ring. Press either key to answer. Distinguishes calls from inside the facility. When an inside call comes to your console, the key and the key both ring. Press either key to answer.
ABOUT CALL APPEARANCE KEYS (CAPS) SELECSET 500A USER GUIDE About Call Appearance Keys (CAPs) CAP keys Call appearance keys, labeled 1, 2, 3, and 4, are located below the display and soft key menu and above and to the left of the key pad. Figure 1-4: Illustration of CAPs 1 through 4 Fixed keys These keys are fixed because their location and purpose do not change. However, they have different functions than the other fixed keys. Together these keys simulate having four lines to your phone.
CHAPTER 1: ABOUT YOUR SELECSET 500A Call appearance key lamps ABOUT CALL APPEARANCE KEYS (CAPS) The lamps above the CAPs show the status of each CAP: This lamp status... Indicates that... Dark lamp the CAP is idle Winking CAP a call is on hold Flashing lamp a ringing call Steadily lit CAP an active call CAP availability At least two CAPs must be available before a call can be answered: one to answer calls and another to place calls.
SOFT KEYS SELECSET 500A USER GUIDE Soft Keys About soft keys Six blank soft keys are located just under the display. In Figure 1-5 the soft keys are enclosed by dotted lines.
SOFT KEYS CHAPTER 1: ABOUT YOUR SELECSET 500A Soft key menu See Figure 1-6 for an example of the soft key menu. 0 4 :2 0 P M M o n Ju n 27 3 0 1 1 2 3 4 L1: L2: L3: L4: MSG CHARGE C alls W a it: 0 F E AT U R Figure 1-6: Soft key menu Components of soft key menu The soft key menu consists of three basic keys: Press this key... To do this...
PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Programmable Keys About programmable keys The SelecSet 500A includes 24 programmable keys, indicated by dotted lines in Figure 1-7.
CHAPTER 1: ABOUT YOUR SELECSET 500A SUGGESTED PROGRAMMABLE KEYS Suggested Programmable Keys About suggested programmable keys Suggested programmable keys should be assigned to features that are important or frequently performed attendant operations. Your system administrator assigns all of these keys at the Customer Maintenance/Administration Terminal (CMAT).
SUGGESTED PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Table 1-2 Suggested programmable keys (continued) Key Name Purpose Press the key to cancel automatic hold, so that you can operate equipment controlled by touch tones. The lamp associated with the combined alarm key lights when a malfunction is detected in the system, the answer detection link, the PMS/PMSHOBIC link, or the VMS link. The CALM lamp stays lit until the problem is corrected.
CHAPTER 1: ABOUT YOUR SELECSET 500A OPTIONAL PROGRAMMABLE KEYS Optional Programmable Keys About optional programmable keys Optional programmable keys can be used as autodial keys (for one-key access to access codes, account codes, and frequently called numbers), or for optional features. While some optional programmable keys are programmed from your attendant console, others must be programmed from the Customer Maintenance/Administration (CMAT) terminal by your system administrator.
OPTIONAL PROGRAMMABLE KEYS SELECSET 500A USER GUIDE Table 1-3 Optional programmable keys (continued) Key Name Purpose The next three keys, Data, Auto Answer, and Data Function are required for data communications. Data communications capabilities require the use of a data adapter, which mounts underneath your SelecSet 500A phone. Data To originate, receive, and disconnect data calls (required for data communications).
CHAPTER 1: ABOUT YOUR SELECSET 500A OPTIONAL PROGRAMMABLE KEYS Table 1-3 Optional programmable keys (continued) Key Name Record () Purpose Records a conversation (requires a recorder). Reminder alarm () Indicates when a station has not answered a wakeup/reminder call. (When a wakeup/reminder or call is not answered, the system automatically retries Wakeup alarm () the call five minutes later.
KEY LAMPS SELECSET 500A USER GUIDE Key Lamps About lamps Each fixed or programmable key has an associated lamp located just above it. These include the following: Lamp Function Feature key lamps (CONF, JOIN) Light when the key is activated. Answer key lamps (answer, incoming, information, recall, or trunk group answer) flash when a call terminates at the key. CAP lamps Indicate the status of their associated CAPs.
CHAPTER 1: ABOUT YOUR SELECSET 500A BASIC OPERATIONS Basic Operations About this section This section provides instructions for the most frequently performed attendant operations. Other operations are described in “Additional Operations” on page 2-1. Calling ................................................................ page 1-28 Answering........................................................... page 1-31 Holding ............................................................... page 1-38 Transferring .
CALLING SELECSET 500A USER GUIDE Calling Procedure To call another party from your SelecSet 500A console: 1 Press . 2 Dial the station number or outside number. If you dial an outside number, remember to dial the trunk access code first (usually 9). You hear ringing and are connected as the called party answers.When you call an outside number, the duration of the call is displayed. 3 1-28 To disconnect the call, press .
CHAPTER 1: ABOUT YOUR SELECSET 500A PLACING AN OUTSIDE CALL Placing An Outside Call Procedure To place an outside call for another station to which you are connected: 1 Dial the trunk access code (normally 9), and then dial the number. 2 When the dialed number begins to ring, press .
PLACING AN OUTSIDE CALL FOR AN IDLE STATION SELECSET 500A USER GUIDE Placing an Outside Call for an Idle Station Procedure 1-30 To place an outside call for an idle station: 1 Press . 2 Dial the trunk access code (e.g. 9) then the number. 3 Press . 4 Dial the station number. 5 When the station user answers, inform him or her that the outside call is ringing. 6 Press .
ANSWERING CHAPTER 1: ABOUT YOUR SELECSET 500A Answering About this section The following topics are presented in this section: • • • • Answering your calls Answering your calls Answering returned calls (recalls) Answering coverage calls Answering multiple calls All calls to your phone ring at the answer (ANS) key. However, your SelecSet also has special keys assigned to distinguish certain types of calls.
ANSWERING Procedure About answering and CAPs SELECSET 500A USER GUIDE To answer a call: 1 When a call rings at a key, the lamp above the key flashes. 2 To answer the call, press either the key or the appropriate special answer key. Calls to your station number ring at a CAP, rather than an answer key. To answer one of these calls, press the flashing CAP. At least two CAPs must be available before a call can be answered.
CHAPTER 1: ABOUT YOUR SELECSET 500A ANSWERING RETURNED CALLS (RECALLS) Answering Returned Calls (Recalls) About recalls If you or another attendant extends, camps on, or transfers a call from outside the facility to a station that does not answer, the unanswered call returns to your SelecSet (or another attendant) after a predetermined amount of time. This type of returned call is referred to as a recall. Procedure To answer a recall: 1 Press the key or the key.
ANSWERING RETURNED CALLS (RECALLS) Additional recall operations SELECSET 500A USER GUIDE While connected to the recall, you can perform any of the following operations: To turn the message light on at the called station... 1 Press 2 The message waiting lamp is turned on. To transfer the caller back to the called station... 1 Press . 2 The call is transferred back to the called station. To transfer the caller to another station... 1 Press to disconnect the called station.
CHAPTER 1: ABOUT YOUR SELECSET 500A ANSWERING COVERAGE CALLS Answering Coverage Calls About coverage calls Telephone users within the facility can cover (forward) their calls to the attendant. These calls are known as coverage calls. Coverage calls ring at different keys depending on where they originate: When the coverage call originates...
ANSWERING COVERAGE CALLS Feature access codes 1-36 SELECSET 500A USER GUIDE Stations can cover calls to you by dialing the appropriate feature access code plus 0.
CHAPTER 1: ABOUT YOUR SELECSET 500A ANSWERING MULTIPLE CALLS Answering Multiple Calls Handling multiple calls CAP availability Attendant operators often handle multiple calls. To handle multiple calls using a hold loop: 1 Press a hold loop (HLD1–HLD4) to place the active call on hold. The hold loop winks. 2 Press (or the appropriate special answer key). The display shows the active call, as well as the call on the hold loop.
HOLDING SELECSET 500A USER GUIDE Holding About holding Depending on how your SelecSet 500A phone is programmed, you can hold calls three different ways. In most cases, it is preferable to use the soft park key or a hold loop to hold calls because the key uses a CAP. A description of each of the different methods follows: Method 1-38 Description Soft park key Use it to place up to 10 calls on hold. The held calls do not occupy a CAP.
HOLDING A SINGLE CALL CHAPTER 1: ABOUT YOUR SELECSET 500A Holding a Single Call Using a hold loop... To hold a single call using a hold loop: 1 Press a hold loop (HLD1-HLD4) to place an active call on hold. The hold loop winks, and the associated hold loop displays the held call. 11 : 00 1 2 3 4 L1201 L3 MS G a m We d Ma r St a t i on 2 Fixed and additional hold loops 10 L2 L4 C H A R GE 686 Ca l l s Wa i t : 1 F E A T UR Press the winking hold loop to retrieve the call.
HOLDING A SINGLE CALL One active call and two calls held SELECSET 500A USER GUIDE This display indicates one active call and two calls being held using hold loop keys: 1 1 : 0 0 a m We d Ma r 1 0 686 C a l l s Wa i t : 0 1 * Co n n e c t 9 1 1 6 8 8 2 0 2 3 4 L1201 St a t i on L2133 St a t i on L3 L4 MS G C H A R GE F E A T UR Using the hold key Use the hold key to hold a call as follows: 1 Press the key while on an active call. A CAP winks representing the held call.
CHAPTER 1: ABOUT YOUR SELECSET 500A HOLDING MULTIPLE CALLS (SOFT PARK) Holding Multiple Calls (Soft Park) About holding several calls You can hold up to 10 calls on one key using soft park. Because the soft park feature provides an easy way to hold and retrieve a large number of calls, it is ideal for use during busy hours.
TRANSFERRING SELECSET 500A USER GUIDE Transferring About call transfer Use the following call transfer operation to transfer (extend) a caller to another number. You can use this procedure even if both the caller and the desired number are outside the facility. Procedure To transfer a call: 1 After making or answering a call, dial the number to which you are transferring a call. Remember to dial the trunk access code (e.g 9) if dialing an outside number.
CHAPTER 1: ABOUT YOUR SELECSET 500A TRANSFERRING you like. To disconnect the person to whom you are speaking and reconnect the person on consultation hold, press . To exit and connect the two calls, press .
SWITCHHOOK-FLASH TO TRANSFER CALLS SELECSET 500A USER GUIDE Switchhook-Flash To Transfer Calls Using central office features The switchhook flash (SHF)-to-a-trunk feature lets you use central office business/telephone features to supplement the features provided by your HCX5000 system. The most typical use of switchhhook-flash-to-a-trunk is to transfer calls. Transferring calls in this way prevents you from tying up two HCX5000 trunks.
CHAPTER 1: ABOUT YOUR SELECSET 500A SWITCHHOOK-FLASH TO Procedure TRANSFER CALLS To transfer a call using the switchhook-flash-to-trunk feature for this type of application: 1 While connected to a caller on a trunk set up for switchhook flash to a trunk, press (the override key). When you press this key, the HCX5000 system sends a switchhook flash signal to the central office and the central office places the caller on hold.
CONFERENCING SELECSET 500A USER GUIDE Conferencing Types of conferences You can set up two types of conferences using your SelecSet 500A attendant console. These include: • Three-party conferences - setting up a three-party conference the standard way - setting up a three-party conference using bridged CAPs • Multiparty conferences of up to six parties. Creating a standard three-party conference You can set up a three-party conference, consisting of as many as two outside parties.
CHAPTER 1: ABOUT YOUR SELECSET 500A CONFERENCING 6 To exit the conference without disconnecting the other two parties, press . The conference is still connected but out of your control. Press to hang up. 7 To place the conference on hold, press . You can only hold a conference by pressing the key. You cannot use soft park or hold loop keys to hold a conference. You can only place a conference on hold if your system is set up for multiparty conferences.
BRIDGED CAPS TO CREATE A CONFERENCE SELECSET 500A USER GUIDE Bridged CAPs to Create a Conference About bridged CAPs You can create a three-party conference with two incoming calls using the CAPs on your SelecSet 500A. This feature, known as bridged CAPs, is helpful if you need to page guests or employees for waiting calls in a casino environment. Procedure To create a three-party conference using bridged CAPs: 1-48 1 You are talking on a call on CAP1.
CHAPTER 1: ABOUT YOUR SELECSET 500A 5 BRIDGED CAPS TO CREATE A Press the key again to join the two CAPs or: To transfer the call to the caller on CAP1 press . You are out of the conference once you press the key. If your system administrator has set up your phone system with the multiparty conference capability, you can place a conference on hold after connecting the two parties on CAP 1 and CAP 2. You can then take another call by pressing the key.
CREATING A MULTI-PARTY CONFERENCE SELECSET 500A USER GUIDE Creating a Multi-party Conference Procedure To set up a multiparty conference: 1 While connected to one party, press . Dial a second party. 2 After the called party answers, press to create a three-party conference. 3 To add an additional party, press and dial the desired number.
CHAPTER 1: ABOUT YOUR SELECSET 500A 8 CREATING A MULTI-PARTY CONFERENCE To disconnect the last person added to the conference, press . Only the final person added to the conference can be dropped by pressing . Afterwards, other parties must disconnect by hanging up. 9 Dropping out of a multiparty conference To exit without disconnecting the other parties, press . The conference is still active, but is now controlled by the remaining parties.
MESSAGING SELECSET 500A USER GUIDE Messaging About messaging You can use two keys to control messaging as follows: Use this key... Turning on MW lamps without calling the station To do this... control the message waiting lamps on phones in your facility retrieve multiple message types To turn on a message waiting lamp without calling the station, follow these steps: 1 Press . An idle CAP is selected. 2 Press the key. 3 Dial the desired station number.
CHAPTER 1: ABOUT YOUR SELECSET 500A Turning on the MW lamp while calling a station Turning on the MW lamp while talking to a covering station MESSAGING You can turn on the message light on someone’s phone by pressing when the phone is ringing or busy. 1 Press . 2 Dial the desired station number. 3 Press when the phone is ringing or busy. The display confirms that the lamp was turned on and you hear confirmation tone (three short beeps).
MESSAGING Procedure SELECSET 500A USER GUIDE To turn on the message waiting lamp while talking to a covering station: 1 While talking to the covering station, press the key. 2 Your lamp lights and the called station’s message waiting lamp is lit, not the lamp of the covering station to which you are currently connected. Because you are not connected to the station whose message waiting lamp you have activated, you do not receive either confirmation tone or a confirmation display.
CHAPTER 1: ABOUT YOUR SELECSET 500A MESSAGING The key and MW status The key indicates message lamp status only when someone calls you. If you call a station, the key does not indicate the status of the message waiting lamp. When there are multiple attendants In facilities with multiple attendant consoles, the key on all attendants indicates the message lamp status of calling stations.
MESSAGING Retrieving messages SELECSET 500A USER GUIDE You can retrieve three message types from your SelecSet 500A console using the soft key: • Callme messages, which are sent by internal users (within your company) • Voice messages (from internal and external callers) • Text messages Procedure To retrieve these types of messages: 1 If your message lamp is flashing, press the soft key to retrieve your message(s).
MESSAGING CHAPTER 1: ABOUT YOUR SELECSET 500A When you have a voice message system (VMS) message, you see this display (the message is from the VMS extension, in this case, extension 350): 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 0 1 Ap r 1 4 1 0 : 1 6 a m 3 5 0 NE X T RE T URN 686 Ca l l s DE L E T E Wa i t : 0 EX I T • 01 indicates that this is the first message in the queue.
MESSAGING SELECSET 500A USER GUIDE Procedure, continued 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 0 1 Ap r 1 4 1 0 : 1 6 a m 4 0 0 MA I L NE X T 686 Ca l l s H I T E L J ANE RE T URN Wa i t : 0 EX I T • 400 is the text message center number • Jane Hitel is the operator • 01 indicates that this is the first message in the queue.
CHAPTER 1: ABOUT YOUR SELECSET 500A Procedure, continued MESSAGING If you view the text message but do not want to delete it, call the text message center operator and ask him/her to save the message. Otherwise, after you press , your display updates as follows: 1 1 : 0 0 a m We d Ma r 1 0 686 C a l l s Wa i t : 0 1 2 3 4 L1 L2 0 1 A p r 1 4 1 0 : 1 6 a m S I K E S T OM S C R OL L NE X T DE L E T E EX I T • Tom Sikes sent the message.
BREAKING INTO A BUSY STATION SELECSET 500A USER GUIDE Breaking Into a Busy Station About the override feature You can use the override (OVR) feature to break into a busy station. Procedure To break into a busy station: 1 While listening to busy tone, press .
CHAPTER 2: ADDITIONAL OPERATIONS 2 ADDITIONAL OPERATIONS About this section This section describes additional attendant operations. Some of these operations are performed using the soft key menu, while others require optional programmable keys (see “Optional Programmable Keys” on page 1-23. and “Programming Your SelecSet 500A” on page 2-92, and/or additional equipment. Instructions are provided for the following operations: Soft key features and functions Call Restrictions ............................
SELECSET 500A USER GUIDE Other feature operations, continued Code Calls ......................................................... page 2-72 Dialing Frequently Called Numbers.................. page 2-74 Extending an Incoming Data Call to a Station .. page 2-76 Night Service..................................................... page 2-78 Paging ................................................................ page 2-79 Paging ................................................................
CHAPTER 2: ADDITIONAL OPERATIONS Soft Key-Controlled Features Soft key features Using your SelecSet 500A, you can perform the following functions and activate the following features for stations (phones) within your facility via soft keys that interact with the LCD.
SELECSET 500A USER GUIDE Call Restrictions Controlling station calling privileges As the attendant, you can control station calling privileges using three levels of restrictions. These restrictions are set and canceled at your SelecSet 500A console through the soft key menu. Table 2-1 defines each restriction level. The station restrictions invoked by this feature pertain only to calls originated by a station. These restrictions do not affect the station’s ability to receive calls.
REGISTERING CALL RESTRICTIONS CHAPTER 2: ADDITIONAL OPERATIONS Registering Call Restrictions Procedure To register call restrictions: 1 Press the soft key. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 S e l e c t On e S o f t K e y C OV E R WA K E U P DND 2 686 Ca l l s RE S T R Wa i t : 0 NEXT EX I T Press . If you are not connected to the station for which you’re setting restrictions, enter the station number.
REGISTERING CALL RESTRICTIONS Procedure, continued 3 If you make an error before you finish dialing, press and reenter the number.You see this display: 1 1 : 0 0 a m We d Ma r 1 0 686 1 2 3 4 L1 L2 Ca l l Re s t r i c t i o n s : S t a t i o n AL L T OL / OP 4 SELECSET 500A USER GUIDE Ca l l s Wa i t : 0 200 T OL L EX I T To set the restriction level, press the appropriate key. To restrict... Press...
CHAPTER 2: ADDITIONAL OPERATIONS CANCELING CALL RESTRICTIONS Canceling Call Restrictions Procedure To cancel call restrictions: 1 Press to enter the call restrictions menu. 2 Press . (Also dial the station number if your console is idle). The following display shows restrictions registered for station 200: 1 1 : 0 0 a m We d Ma r 1 0 686 1 2 3 4 L1 L2 Ca l l Re s t r i c t i o n s : S t a t i o n 3 Ca l l s Wa i t : 0 200 CA NCE L EX I T Press the soft key.
COVERAGE SELECSET 500A USER GUIDE Coverage About coverage Coverage enables users to redirect calls that come to their stations. Depending on the type of coverage used, calls can be redirected automatically or only when the called station is busy or does not answer. Controlling cover busy/no answer for outside calls to inside numbers You can control the cover busy/no answer setting for calls from outside the facility through your attendant console.
REGISTERING COVERAGE CHAPTER 2: ADDITIONAL OPERATIONS Registering Coverage Procedure 1 Press the soft key. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 S e l e c t On e S o f t K e y C OV E R WA K E U P DND 2 Ca l l s RE S T R Wa i t : 0 NEXT EX I T Press . You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 D i a l S t a t i o n No : CL E A R 3 686 686 Ca l l s Wa i t : 0 EX I T Dial the desired station number.
REGISTERING COVERAGE Procedure, continued SELECSET 500A USER GUIDE When a valid number is entered, you see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 Co v e r a g e S t a t i o n : CL E A R 4 686 Ca l l s Wa i t : 0 EX I T Enter the number of the covering station.
CANCELING COVERAGE CHAPTER 2: ADDITIONAL OPERATIONS Canceling Coverage Procedure 1 Press the soft key. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 S e l e c t On e S o f t K e y C OV E R WA K E U P DND 2 686 Ca l l s RE S T R Wa i t : 0 NEXT EX I T Press .
CANCELING COVERAGE Procedure, continued 3 SELECSET 500A USER GUIDE Dial the desired station number. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 686 C a l l s Wa i t : 0 1 2 3 4 L1 L2 Cu r r e n t Co v e r a g e S t a t i o n : 2 0 0 CA NCE L E X I T After you dial the station number, the current coverage point for the station is displayed (200 in this example). 4 Invalid displays Press the soft key to cancel the coverage.
CHAPTER 2: ADDITIONAL OPERATIONS CREDIT LIMIT Credit Limit About credit limit As the attendant, you can control credit limit on a per-station basis to regulate calling privileges for cash-paying customers. Your facility can choose from three versions of the credit limit feature as follows: Table 2-2 Summary of credit limit types Credit Limit Feature Definition Trunk disconnect Trunk disconnect limits calls from a credit-limit station to a certain duration.
CREDIT LIMIT SELECSET 500A USER GUIDE Your credit limit type Ask your system administrator what type of credit limit your facility uses. When the credit limit feature is appropriate The credit limit feature is not appropriate for all establishments. It should only be used in situations where it is appropriate to disconnect or disallow a user’s call based on his account balance.
CONTROLLING CREDIT LIMIT CHAPTER 2: ADDITIONAL OPERATIONS Controlling Credit Limit About credit limit Credit limit can be assigned at the CommCenter-VDU as well as from the SelecSet 500A attendant console. If you control credit limit from your console, you can do so while your console is idle or while you are talking. Procedure To control credit limit: 1 Press the soft key.
CONTROLLING CREDIT LIMIT Procedure, continued SELECSET 500A USER GUIDE 4 If you are not connected to the station for which you’re setting credit, enter the station number. 5 If you are connected to the station, you see this display, where you can enter a credit value. Note: To register credit for a group, your console must be idle.
CONTROLLING CREDIT LIMIT CHAPTER 2: ADDITIONAL OPERATIONS Procedure, continued If the station has a balance, the display shows the credit value. In the following display, station 200 has a credit balance of $6.00. 1 1 : 0 0 a m We d Ma r 1 0 686 1 2 3 4 L1 L2 2 0 0 / C r e d i t A mo u n t : + $ 0 6 . 0 0 UP DA T E 11 : 00 1 2 3 4 L1 En t e r Ca l l s Wa i t : 0 CA NCE L EX I T 6 To enter a credit value (either negative or positive), press .
CONTROLLING CREDIT LIMIT Procedure, continued SELECSET 500A USER GUIDE Your display updates to confirm the value, as follows: 1 1 : 0 0 a m We d Ma r 1 0 686 Ca l l s 1 2 3 4 L1 L2 OK : C r e d i t U p d a t e d B y : + $ 4 . 0 0 CL E A R Various displays EX I T When you attempt to enter credit limit information, you may see any of several displays: This display... 2-18 Wa i t : 0 Indicates that...
DO-NOT-DISTURB CHAPTER 2: ADDITIONAL OPERATIONS Do-Not-Disturb About do-not-disturb Do-not-disturb (DND) prevents a station from being called. You can control this feature from your SelecSet 500A while the station is idle or while you are on a call. Registering Do-not-disturb To register do-not-disturb for a station: 1 Press the soft key.
DO-NOT-DISTURB SELECSET 500A USER GUIDE Procedure, continued 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 D i a l S t a t i o n No CL E A R 11 : 00 1 2 3 4 L1 Do n ‘ t 686 Ca l l s Wa i t : 0 EX I T 4 If you make an error before you finish dialing, press and reenter the number. 5 Press to activate do-not-disturb.
DO-NOT-DISTURB CHAPTER 2: ADDITIONAL OPERATIONS Canceling do-not-disturb To cancel do-not-disturb: 1 To display the do-not-disturb registration, press then . 2 If you are not connected to the station, dial the station number. This display shows DND registered for station 200: 11 : 00 1 2 3 4 L1 Do n ‘ t a m We d Ma r 686 Ca l l s Wa i t : 0 L2 S t a t i o n / Gr o u p : 2 0 0 CA NCE L Di s t u r b 3 10 EX I T Press to cancel do-not-disturb.
DO-NOT-DISTURB SELECSET 500A USER GUIDE Procedure, continued The following display confirms that do-not-disturb has been canceled: 1 1 : 0 0 a m We d Ma r 1 0 686 Ca l l s 1 2 3 4 L1 L2 OK : D o n ‘ t D i s t u r b C a n c e l l e d Wa i t : 0 EXI T 5 Press to leave the display. Using a feature access code A station user can register or cancel do-not-disturb by entering a feature access code (if do-not-disturb is allowed for that station).
CHAPTER 2: ADDITIONAL OPERATIONS Error messages DO-NOT-DISTURB In some cases, you may see an error message on your display when you attempt to register do-not-disturb. See the following table: When you try to... You see this display...
RINGING A DO-NOT-DISTURB STATION SELECSET 500A USER GUIDE Ringing a Do-Not-Disturb Station About this section The procedures described in this section let you ring (break in to) a station that has invoked the do-not-disturb feature. When you dial a station in do-not-disturb, you hear reorder tone (fast busy tone), and your display shows DO NOT DISTURB. In the following example, the dialed number is 3196.
CHAPTER 2: ADDITIONAL OPERATIONS TRANSFERRING TO A STATION IN Transferring to a Station in Do-Not-Disturb Procedure To transfer a caller to a do-not-disturb station: 1 When you answer a call to be transferred, dial the station number to which you want to transfer the call. 2 You see the following display and hear reorder tone (like a fast busy signal.
RECEIVING FORWARDED CALLS FROM DND STATIONS SELECSET 500A USER Receiving Forwarded Calls from DND Stations Example displays Although no attendant operations are required, when a station with do-not-disturb activated forwards calls to you, you see the displays shown in this section.
CHAPTER 2: ADDITIONAL OPERATIONS Incoming trunk call (after answer) RECEIVING FORWARDED CALLS FROM DND This example shows the display after you answer an incoming trunk call.
SETTING THE SYSTEM CLOCK SELECSET 500A USER GUIDE Setting the System Clock About this section You can set the system clock to adjust for standard or daylight time or power outages. The system clock affects various system operations. See your system administrator before changing the time-of-day setting. Procedure 1 Press the soft key.
SETTING THE SYSTEM CLOCK CHAPTER 2: ADDITIONAL OPERATIONS Procedures, continued 11 : 00 1 2 3 4 L1 En t e r 3 Press
SETTING THE SYSTEM CLOCK To confirm the entered time 1 If you enter 0900*, you see this display. Press to set the clock to the new time.
CHAPTER 2: ADDITIONAL OPERATIONS Error messages SETTING THE SYSTEM CLOCK You may also see one of two error messages when you attempt to register a new time. These include: PLEASE TRY LATER SORRY: SYSTEM ERROR In either case, try again momentarily.
WAKEUP/REMINDER CALLS SELECSET 500A USER GUIDE Wakeup/Reminder Calls About wakeup/ reminder calls Wakeup/reminder calls are like an alarm clock in your phone system. You can register calls to alert users at a certain time. When a wakeup/reminder call is registered, the telephone system automatically calls the station user at the designated time. Terminology Wakeup and reminder are different terms for the same feature.
CHAPTER 2: ADDITIONAL OPERATIONS REGISTERING A WAKEUP/REMINDER CALL Registering a Wakeup/Reminder Call Procedure To register a wakeup/reminder call: 1 Press the soft key. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 S e l e c t On e S o f t K e y C OV E R WA K E U P DND 686 Ca l l s RE S T R Wa i t : 0 NEXT EX I T 2 Press . 3 If you are not connected to the station for which you’re setting the wakeup, enter the station number.
REGISTERING A WAKEUP/REMINDER CALL 5 Procedure, continued 11 : 00 a m We d SELECSET 500A USER GUIDE Enter the wakeup time from the keypad. The input must include five digits (a four digit number plus the * or # symbol).
CHAPTER 2: ADDITIONAL OPERATIONS CANCELING A WAKEUP/REMINDER CALL Canceling a Wakeup/Reminder Call Procedure To cancel a wakeup/reminder call: 1 Display the current wakeup time, by pressing then . You also must dial the station number if you are not connected to the station.
REGISTERING A SECOND WAKEUP CALL SELECSET 500A USER GUIDE Registering a Second Wakeup Call Procedure To register a second wakeup call: 1 Press the soft key. You see this display: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 S e l e c t On e S o f t K e y C OV E R WA K E U P DND 2 Ca l l s RE S T R Wa i t : 0 NEXT EX I T Press .
CHAPTER 2: ADDITIONAL OPERATIONS Procedure, continued REGISTERING A SECOND WAKEUP CALL If you are connected to the station, the display updates to allow you to enter the wakeup time. 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 D i a l S t a t i o n No CL E A R 686 Ca l l s Wa i t : 0 EX I T 4 If you make an error before you finish dialing, press and reenter the number. 5 Enter the wakeup time from the keypad. The input must include five digits (a four digit number plus the * or # symbol).
REGISTERING A SECOND WAKEUP CALL Procedure, continued SELECSET 500A USER GUIDE You see this display, which confirms registration of the second wakeup: 1 1 : 0 0 a m We d Ma r 1 0 1 2 3 4 L1 L2 OK : 2 n d Wa k e U p C a l l 686 Ca l l s Re g .
CANCELING A SECOND WAKEUP CALL CHAPTER 2: ADDITIONAL OPERATIONS Canceling a Second Wakeup Call Changing a second wakeup You cannot edit a second wakeup from your console. To change a second wakeup, you must first cancel the original second wakeup then program a new one. Procedure To cancel a second wakeup: 1 Display the current second wakeup by pressing then (You also must dial the station number if you are not connected to the station).
CANCELING A SECOND WAKEUP CALL Procedure, continued SELECSET 500A USER GUIDE This display confirms the second wakeup is canceled: 1 1 : 0 0 a m We d Ma r 1 0 686 1 2 3 4 L1 L2 OK : 2 n d Wa k e U p C a n c e l l e d Ca l l s Wa i t : 0 EX I T 2-40 HCXTD840, Issue 1, July 2001
CHAPTER 2: ADDITIONAL OPERATIONS REGISTERING A REPEAT WAKEUP Registering a Repeat Wakeup About repeat wakeups You can register the same wake-up time for a guest for the duration of the guest’s stay, rather than registering a new time every day. You can register the repeat wake-up during or after the initial registration of the wakeup time for both first and second wake-ups. Procedure To register a daily wake-up using your soft key menu: 1 Set a first wake-up time.
REGISTERING A REPEAT WAKEUP Procedure, continued SELECSET 500A USER GUIDE The wake-up menu redisplays with the repeat indication. 1 0 : 1 0 a m Mo n J a n 1 1 1 2 3 4 L1: 2 0 0 / Wa k e U p T i me : 9 : 0 C H GR E P Ca l l s L2: 0 am CA NCE L Wa i t : 0 RE P E A T EXI T 3 To use the repeat feature for second wake-ups, set a second wake-up time. 4 Press the soft key to repeat the second wake-up throughout the guest’s stay. The wake-up menu redisplays with the repeat indication.
CHAPTER 2: ADDITIONAL OPERATIONS DISPLAYING AND PROVIDING A VIP WAKEUP Displaying and Providing a VIP wakeup About your VIP wakeup key If you work in a hotel/motel environment, your SelecSet 500A attendant console may be equipped with a VIP wakeup programmable option key. This key lets you provide VIP guests with preferential wake-up service.
DISPLAYING AND PROVIDING A VIP WAKEUP Procedure, continued SELECSET 500A USER GUIDE You see this display: 0 5 : 5 6 P M We d S e p 2 4 1 1 4 5 8 1 2 3 4 L1 : L2 : L3 : L4 : 2 3 2 2 0 1 GL A S S S E Y MOU R Ca l l s Wa i t : 0 FR 02 23 = VIP key number 2201 = guest’s room number GLASS SEYMOUR = guest’s name FR = language preference (French) 02 = number of wakeup calls in your queue. 4 When the guest answers the wakeup call, respond with a spoken wakeup message. If you do this...
CHAPTER 2: ADDITIONAL OPERATIONS Procedure, continued DISPLAYING AND PROVIDING A VIP WAKEUP When you press the wakeup alarm key, you see this display: 0 5 : 5 6 P M We d S e p 1 2 3 4 L1: L3: Wa k e U p A l a r m 24 11458 Ca l l s L2: L4: : 14864 Wa i t : 08: 00 0 VI P If you call the VIP guest’s room directly without using the VIP key to initiate the wakeup, you must manually cancel the wakeup. See “Canceling a Wakeup/Reminder Call” on page 2-35.
VIEWING THE COST OF CALLS SELECSET 500A USER GUIDE Viewing the Cost of Calls Viewing the cost of calls You can view the duration and cost of an outgoing call as soon as it is completed. Procedure To view the cost of a call, follow these steps: 1 Press the soft key. 2 If you receive a call while using the soft keys, press before answering the call.
CHAPTER 2: ADDITIONAL OPERATIONS ASSIGNING AN ACCOUNT CODE Other Feature Operations About this section This section describes other feature operations that you can perform. Assigning an Account Code Flagging a call with an account code Assigning an account code associates a call with a specific account. Once a call is flagged with an account code, the account code displays with the call record in various call accounting reports.
ASSIGNING AN ACCOUNT CODE Assigning an account code using an autodial key SELECSET 500A USER GUIDE You can use an autodial key to assign an account code without interrupting a call. To use an autodial key: At the beginning of a call... 1 Press the desired autodial key before dialing the number. During a call... 2 Press the desired autodial key any time during the conversation. The autodial key lights to confirm the account code has been assigned.
CHAPTER 2: ADDITIONAL OPERATIONS Assigning an account code using the keypad (continued) ASSIGNING AN ACCOUNT CODE During a call... 1 Ask the party to hold. 2 Press . 3 Dial the desired access code (either fixed or variable). 4 Dial the account code. If using a variable account code, dial the # sign at the end of the code. 5 Wait for confirmation tone. 6 Press the flashing CAP to retrieve the call.
ALARM INDICATIONS SELECSET 500A USER GUIDE Alarm Indications Attendant alarms Your SelecSet 500A attendant console can receive various alarms, depending on how the system is configured and what keys you have programmed. This section describes various alarms that may light lamps on your console and the action you should take when you receive the alarm. Receiving a Combined Alarm Combined alarms This alarm conserves the number of keys that are assigned to alarms.
RECEIVING A SYSTEM ALARM CHAPTER 2: ADDITIONAL OPERATIONS The CALM key When you press the key, the alarm(s) that have occurred are displayed in the LCD: Display Meaning MJ/MN Major/minor system alarm ANSDET Answer detection link alarm PMS PMS/PMSHOBIC link alarm VMS VMS link alarm About PMS The PMS alarm applies to WelCOMM systems only. Programming alarms Some or all of the combined alarms can be programmed as a single alarm at a separate key.
RECEIVING A PMS ALARM SELECSET 500A USER GUIDE Receiving a PMS Alarm PMS-A lamp If your system is equipped with a property management system (PMS), the PMS-A lamp lights when the property management system is out-of-service. If you notice that the PMS-A lamp is lit, contact your system administrator immediately. The PMS-A key stays lit until the condition causing the alarm is corrected. Property management system alarms only apply to WelCOMM (hotel/motel) systems.
CHAPTER 2: ADDITIONAL OPERATIONS RECEIVING AN ANSWER DETECTION ALARM Receiving an Answer Detection Alarm lamp and key If your system is equipped with an answer detection unit, the DET lamp lights when the unit is out-of-service. If you notice that the DET lamp is lit, contact your administrator immediately. The key stays lit until the unit is restored to service.
RECEIVING A WAKEUP/REMINDER CALL ALARM Procedure To determine the source of a wakeup/reminder call: 1 Press the flashing WAL or RAL lamp. The display indicates which station has not responded to the reminder call, and the WAL or RAL key stops flashing. 1 1 : 0 0 a m We d Ma r 1 0 686 1 2 3 4 L1 L2 L3 L4 Wa k e u p Ca l l A l a r m: 3 0 1 2 Ca l l s Wa i t : 0 Press plus any soft key to return to the normal display.
CHAPTER 2: ADDITIONAL OPERATIONS RECEIVING A LONG TRUNK ALARM Receiving a Long Trunk Alarm About the LTA/VER key When a trunk (outside line) is connected longer than a predetermined time, the long trunk alarm/verification (LTA/VER) key flashes. Procedure To determine if a conversation is in progress on the line: 1 Press the flashing key.
RECEIVING AN E911 ALARM SELECSET 500A USER GUIDE Receiving an E911 Alarm About E911 alarms When someone on the property calls 911, the E911 alarm lamp flashes to alert you to an emergency. Depending on how your phone system is set up, the visual alarm may be accompanied by distinctive ringing, which is disabled when you acknowledge the wakeup alarm. Procedure To identify who placed a 911 call: 1 Press the key. The display shows the number of the station that made the call.
CHAPTER 2: ADDITIONAL OPERATIONS RECEIVING A LINE LOCKOUT ALARM Receiving a Line Lockout Alarm About the line lockout alarm When a station (phone in your facility) is connected longer than a predetermined time, the line lockout alarm (LOA) lamp lights. Procedure To display locked out stations: 1 Press the lit key to display the station number of the locked-out user.
ANNOUNCED CALLS SELECSET 500A USER GUIDE Announced Calls Using the ANNO key You can use the key to make a voice announcement to another phone in your facility, if that phone has a speaker. If the called phone is also equipped with a microphone, the called party can answer your call without picking up the receiver (hands-free) and the speaker is automatically activated. This allows the other party to speak to you without picking up the handset.
ANSWERING ANOTHER PHONE CHAPTER 2: ADDITIONAL OPERATIONS Answering Another Phone Answering another phone’s call In some instances, you may want to answer a call that is ringing at another phone. Procedure To answer a call that is ringing at another phone from your console: 1 Press . 2 Dial the directed call pickup code and the number of the ringing station.
ANSWERING A SPECIFIC LINE SELECSET 500A USER GUIDE Answering a Specific Line Using trunk group answer keys Use trunk group answer keys to answer calls over a specific trunk group. Procedure To use this feature, press the flashing trunk group answer key (or the key) to answer the call. You are connected to the caller, and the call is moved to the lowest numbered CAP available.
CHAPTER 2: ADDITIONAL OPERATIONS ATTENDANT CONTINUOUS RINGING Attendant Continuous Ringing About attendant continuous ringing In most situations, it is preferable to have calls ring only once at your console to prevent distractions from excessive ringing. However, sometimes you may want calls to continue to ring, even if you are on another call.
BLOCKING AND SENDING CALLER ID SELECSET 500A USER GUIDE Blocking and Sending Caller ID About ANI block Like other internal users, you can use the ANI block feature to allow your caller ID to be sent and displayed or prevent your caller ID from being sent and displayed on a per-call basis. Allowing the caller ID to be sent is referred to as ANI publicity. Preventing, or blocking your caller ID from being sent is known as ANI block (privacy).
BLOCKING AND SENDING CALLER ID CHAPTER 2: ADDITIONAL OPERATIONS Activating ANI publicity on a per-call basis If your system is set up for ANI privacy, you can override this setting and allow your caller ID to be sent and displayed. To activate ANI publicity on a per-call basis: 1 Dial the ANI publicity feature access code (usually *82). 2 Dial your desired number. Your caller ID is sent for this call only. For all subsequent calls, your caller ID is made private.
BLOCKING AND SENDING CALLER ID ANI publicity for an answered call 10 : 00 1* I nc 2 3 4 L1 : L3 : MS G ANI privacy for a ringing call 10 : 00 1 I nc 2 3 4 L1 : L3 : MS G 2-64 SELECSET 500A USER GUIDE This is an example of an answered ANI publicity call: a m Mo n J a n Tr nk 9000 11 1758 C a l l s Wa i t : 0 D U N N C A R OL Y N 7 7 0 4 4 6 8 8 2 0 L2 : L4 : C H A R GE F E A T UR This is an example of the display for a ringing call with ANI privacy enabled: a m Mo n J a n Tr nk 9000 11 1758 PR I V
BLOCKING AND SENDING CALLER ID CHAPTER 2: ADDITIONAL OPERATIONS ANI privacy for an answered call 10 : 00 1* I nc 2 3 4 L1 : L3 : MS G This is an example of an answered call with ANI privacy: a m Mo n J a n Tr nk 9000 HCXTD840, Issue 1, July 2001 11 1758 PR I VAT E C a l l s Wa i t : N A ME & # 0 L2 : L4 : C H A R GE F E A T UR 2-65
BLOCKING CALLS BETWEEN GUEST ROOMS SELECSET 500A USER GUIDE Blocking Calls Between Guest Rooms About room-to-room block The (room-to-room blocking) key lets you block all calls between guest rooms. When RRB is activated, guests can still call outside numbers, administrative phones (restaurant, gift shop, etc.), and attendants. Attendants and administrative phones can also call guest rooms while room-to-room block is in effect.
CHAPTER 2: ADDITIONAL OPERATIONS CALLING OUT ON A SPECIFIC TRUNK Calling Out on a Specific Trunk Trunk group select keys You can use trunk group select keys to call out over a specific trunk (outside line) or group of trunks, such as WATS (Wide Area Telecommunications Service). Procedure To use this feature: 1 Press the key. 2 Press the desired trunk group select key. The trunk group select key lights, and an idle CAP is automatically selected. 3 Dial the desired digits.
CAMPING-ON TO A BUSY STATION SELECSET 500A USER GUIDE Camping-on to a Busy Station About campon To camp-on a caller to a busy analog station, use the key. When you camp-on a caller, the called station hears a tone, signaling that a call is waiting. Procedure To camp on to a busy station: 1 After answering the call and dialing the station, listen for busy tone. Your LCD confirms that the station is busy. 2 Press the key.
CHAPTER 2: ADDITIONAL OPERATIONS Procedure, continued CAMPING-ON TO A BUSY STATION Busy tone changes to special ringback tone (similar to normal ringing, but the tone level drops at the end of each ring), and the display changes to confirm the call is being camped-on. 1 1 : 0 0 a m We d Ma r 1 0 686 C a l l s Wa i t : 0 1 * I n c S t a 3 0 0 MA R T I N R Y A N 2 * C a mp On 2 0 0 S I K E S T OM Av a i l a b l e 3 4 L1 L2 L3 L4 MS G C H A R GE F E A T UR 3 Press to complete the camp-on.
CHECKING A TRUNK SELECSET 500A USER GUIDE Checking a Trunk Verifying an outside line Your system administrator may ask you to check a specific trunk (outside line) to verify that it is not locked up or out of service. Procedure To verify a trunk, use the long trunk alarm/verification key as follows: 1 Press while your console is idle. The display shows the normal dial monitor. 2 Press key. The normal dial monitor is displayed. 3 Dial the desired trunk number.
CHECKING A TRUNK CHAPTER 2: ADDITIONAL OPERATIONS Procedure, continued 5 If a conversation is in progress, press to exit. If a conversation is not in progress, press to unlock the connection and free the trunk. If the trunk is not busy, you hear dial tone, and see this display: 1 1 : 0 0 a m We d Ma r 1 0 686 1 * Di a l 8601 2 3 4 L1 L2 L3 L4 MS G CHA RGE Ca l l s Wa i t : 0 F E A T UR 6 Dial an outside number to check the trunk.
CODE CALLS SELECSET 500A USER GUIDE Code Calls About code calls A code call indicates an emergency. When you make a code call, it causes special ringing (four quick rings) at a station dedicated to receive code calls (there may be several code calling stations within your facility). The person receiving the call uses the paging system to announce the emergency or give instructions. Keep a list of the code calling access codes for each dedicated station and their locations near your console.
CHAPTER 2: ADDITIONAL OPERATIONS To answer a code call CODE CALLS To answer a code call: 1 Press the flashing key (or the key). To access the zone paging system 2 Press the key or dial the zone paging access code. 3 Dial the proper zone number. 4 Make your announcement. See “Paging” on page 2-79 for more on zone paging. Note: Code calling is sometimes used with radio paging systems to signal voice or tone beepers.
DIALING FREQUENTLY CALLED NUMBERS SELECSET 500A USER GUIDE Dialing Frequently Called Numbers Autodial keys You can program autodial keys to dial frequently called numbers with one keystroke. An autodial key is an optional programmable key that automatically dials an internal or external number. Using an autodial key To use an autodial key: 1 Press a programmed autodial key. 2 The number programmed into the key is dialed automatically.
CHAPTER 2: ADDITIONAL OPERATIONS DIALING FREQUENTLY CALLED NUMBERS System speed calling You can use the system speed calling feature to automatically dial a programmed number by entering a two-digit speed calling access code plus a two- or three-digit speed calling number. System speed calling numbers are available to everyone in the facility. A list of these numbers can be obtained from your system administrator.
EXTENDING AN INCOMING DATA CALL TO A STATION SELECSET 500A USER GUIDE Extending an Incoming Data Call to a Station Using the key You can extend a data call to a station by using the (convert) key. Procedure To extend a data call to a station (only older SelecSets support data calling): 2-76 1 While talking on a voice call, press the key. The call is placed in consultation hold.
CHAPTER 2: ADDITIONAL OPERATIONS INTERCOM (ICOM) CALLS Intercom (ICOM) Calls About intercom calls An intercom call is a priority call that causes special ringing (four quick rings) at the phone you call. If you call a SelecSet, the intercom call rings at the highest-numbered CAP available. Procedure To make an intercom call: 1 Press . 2 Press . 3 Dial the desired station number.
NIGHT SERVICE SELECSET 500A USER GUIDE Night Service About the NIGHT key Your SelecSet is equipped with a key. You can use the key to activate night service. Night service directs all after-hours calls to an alternate destination (night bell, specified station, etc.). When there are multiple attendants If your facility has multiple attendants, one attendant may be designated as the pilot station for the night service change.
PAGING CHAPTER 2: ADDITIONAL OPERATIONS Paging About paging Paging lets you make announcements to selected paging zones or send pages to individual beepers. Zone paging You can use zone paging to send a page to external amplifiers. Two types of zone paging are available: • Zone paging with auto meet-me • Zone paging with park Use zone paging with auto meet me when you want someone within the facility to call you. Use zone paging with park when you want to page someone who has a call.
PAGING SELECSET 500A USER GUIDE Using zone paging with auto meet-me, continued 5 To answer a zone page with auto meet-me, the user dials the zone paging answer code. 6 The user is connected to the paging party immediately. Using zone paging with park To use zone paging with park: 1 Press the (zone paging with park) key or dial the zone paging with park access code while connected to the caller. 2 Dial the proper zone number. 3 Dial a parked call identifier (PCI).
CHAPTER 2: ADDITIONAL OPERATIONS Radio paging PAGING Radio paging lets you send a page to a beeper. Note that your system may be equipped with voice radio paging or tone radio paging. The radio paging key or radio paging access code works for either type of radio paging. Using radio paging To use radio paging: 1 Press the radio paging key, or dial the radio paging access code. 2 Dial a beeper identification number (BID). Answering a radio page...
PARKING A CALL SELECSET 500A USER GUIDE Parking a Call About call park When you park a call, it can be picked up from any station. Procedure To park a call: 1 While talking on a call you want to park, dial the call park access code and a parked call identifier (PCI). 2 Press to complete the park. Note: 3 2-82 A parked call identifier (PCI) is a number used to identify a parked call.
CHAPTER 2: ADDITIONAL OPERATIONS RECORDING A CONVERSATION Recording a Conversation Ways to record a conversation You can record a conversation using either of the following methods: Use this recording method... To do this... The key activate a recorder that is located away from your console (but within the facility) The recorder (RECOUT) jack To connect a recorder withinr each of your console. The recorder jack is provided for an external tape recorder.
RECORDING A CONVERSATION Using the recorder jack SELECSET 500A USER GUIDE The recorder jack is provided for an external tape recorder. To record a conversation using the recording jack: 1 Plug the recorder into the RECOUT outlet on the back of the console (see Figure 2-1.). The required jack for the RECOUT outlet is a standard miniature phone jack. 4W 2W L IN E RECO UT TEST Figure 2-1: Recording jack 2-84 2 To record a current conversation, manually activate the recorder. Recording begins.
CHAPTER 2: ADDITIONAL OPERATIONS REDIALING NUMBERS Redialing Numbers Methods of redialing calls Two features are available to simplify redialing of previously dialed numbers. • Last number redial (LNR) • Saved number redial (SNR) Last number redial (LNR) This feature stores your most recently dialed number. To use last number redial: 1 Press . Dial a number and complete your conversation. 2 Press to redial your most recently dialed number.
REDIALING NUMBERS Saved number redial (SNR) SELECSET 500A USER GUIDE Use saved number redial to save your most recently dialed number and cause the last number redial function to ignore any new numbers that you dial. To save the number you just dialed... 1 Press the key. The lamp lights. Note: You can press the key as soon as the number is dialed, or you can wait until you hang up before pressing the key. To dial the saved number... 2 Press the key.
SENDING PUSHBUTTON TONES CHAPTER 2: ADDITIONAL OPERATIONS Sending Pushbutton Tones About pushbutton tones Pushbutton tones are generated by pressing keys on the keypad while you are connected to pushbutton-controlled equipment. Sending tones To send tones, you must first press the key. For example, to retrieve a message from a voice message system (VMS), you press the key while you are connected to the VMS to send pushbutton tones in response to prompts from the VMS.
SENDING PUSHBUTTON TONES Procedure Procedure, continued To send pushbutton tones: 1 Connect to the pushbutton-controlled equipment (e.g. the voice mail system). 2 Press the key. The key lights. 3 Generate pushbutton tones by pressing keys on the keypad. 4 When you finish sending pushbutton tones, press the key again. Note: 2-88 SELECSET 500A USER GUIDE The key lamp is extinguished and your console is returned to normal operation.
CHAPTER 2: ADDITIONAL OPERATIONS TRAINING ATTENDANT OPERATORS Training Attendant Operators The duplicate handset jack When training new attendant operators, you may want to use the duplicate handset jack. Handset jack location A handset jack is located about midway down on both sides of your console. Monitoring and entering trainee conversations You can plug a second handset into the unused jack so that the trainer can monitor and enter trainee conversations.
TRUNK ANSWER FROM ANY STATION (TAFAS) SELECSET 500A USER GUIDE Trunk Answer From Any Station (TAFAS) About TAFAS This feature enables another station to pick up your calls during periods of heavy call traffic. It is frequently used at smaller hotel/motel properties that use the front desk for attendant backup.
CHAPTER 2: ADDITIONAL OPERATIONS TRUNK TAFAS station operation ANSWER FROM ANY STATION (TAFAS) How the TAFAS station picks up your calls... The method used to answer TAFAS calls depends on the type of station. See the following: If the user has a The user does this... analog phone • Dials the TAFAS feature access code SelecSet • Dials the TAFAS feature access code or • Presses an autodial key programmed with the TAFAS feature access code.
TRUNK ANSWER FROM ANY STATION (TAFAS) SELECSET 500A USER GUIDE Programming Your SelecSet 500A About programmable keys Programmable keys consist of suggested programmable keys, and optional programmable keys. Refer to “Programmable Keys” on page 1-20, for general information on programmable keys. Some of these keys can be programmed from your SelecSet; others must be programmed from the CMAT. See Table 2-3 for a list of keys that you can program at your console.
CHAPTER 2: ADDITIONAL OPERATIONS TRUNK ANSWER FROM ANY STATION (TAFAS) Table 2-3 SelecSet 500A Programmable Keys (continued) Breakin (BRKN) breaks into a busy station even if you access a private network and that station is at another location in the network Call park (PARK) parks a call Forward all calls forwards all calls that come to your phone Intercom/prior ity (ICOM) announces and originates a priority call Last number redial (LNR) redials the last number dialed.
TRUNK ANSWER FROM ANY STATION (TAFAS) Programmable key numbering SELECSET 500A USER GUIDE See Figure 2-2 for a description of how the programmable keys are numbered.
CHAPTER 2: ADDITIONAL OPERATIONS PROGRAMMING AN AUTODIAL NUMBER Programming an Autodial Number Procedure To program a key with an autodial number or feature: 1 Press . 2 Dial the station speed calling registration code (usually #7). 3 Press the key that you want to program. 4 Dial the desired station or outside number. Include the trunk access code (usually 9) if programming an outside number (Autodial keys can be used to store account codes and dial access codes, too.
CANCELING A FEATURE SELECSET 500A USER GUIDE Programming a Feature Procedure To program a feature, follow these steps: 1 Press . 2 Dial the station speed calling registration code (usually #7). 3 Press the key that you want to program. 4 Dial the desired feature access code. You receive confirmation tone (three short beeps) when the feature is programmed. Canceling a Feature Procedure 2-96 To cancel a feature, follow these steps: 1 Press .
CHAPTER 2: ADDITIONAL OPERATIONS LABELING INSTRUCTIONS Labeling Instructions Key labeling After you program your SelecSet, you should label your keys. The fixed keys, hold loops and , and keys are pre-labeled. Your SelecSet 500A also comes with sheets of pre-printed and blank labels for use on suggested and optional programmable keys such as specific autodial numbers or trunk group answer keys. Procedure To label your keys: 1 Insert the entire label sheet in a typewriter.
LABELING INSTRUCTIONS Example SELECSET 500A USER GUIDE See Figure 2-3 for an example of proper label placement. LABEL Figure 2-3: Example of key labeling After you label your programmable keys, store the remaining labels in a safe place; you’ll need them again if you reprogram your keys.
CHAPTER 2: ADDITIONAL OPERATIONS LABELING INSTRUCTIONS Quick Reference Sheet Performing basic attendant operations Use this section as a quick reference when you need to perform basic attendant operations. See the page numbers beside each operation for more information. Placing a call (page 1-29) To place a call: Answering and transferring a call (page 1-31 and page 1-42) 1 Press . 2 Dial the station or outside number (dial the trunk access code for outside numbers, usually 9).
LABELING INSTRUCTIONS Holding a call (page 1-38) SELECSET 500A USER GUIDE To hold a call, use any of the following methods: Using soft park... 1 While connected to another party, press . 2 Press the key again to retrieve the call. Using a hold loop... 1 While connected to another party, press a hold loop. 2 Press the same hold loop a second time to retrieve the call. Using the key...
APPENDIX: TESTING THE CONSOLE Test switch A test switch located on the back of the console enables you to test the keys and lamps, and demonstrate certain ringing characteristics. See Figure A-1. Your console cannot receive or originate calls while in the test mode. Therefore, the test mode should only be entered during low-traffic hours.
ENTERING TEST MODE SELECSET 500A USER GUIDE Entering Test Mode Procedure 1 Flip the test switch in the direction of the arrow as shown in Figure A-1. 2 Unplug the telephone line coming into the console, then plug it back in (the telephone line plugs into the phone at the jack labeled Line.) 4W 2W L IN E REC OUT TES T Figure A-1: Attendant console control panel 3 All lamps on the console flash and the display flashes the word TEST.
ENTERING TEST MODE The information shown in Figure A-3 is displayed. *** DATT TEST *** KEY NO. RINGING FREQUENCY RINGING LEVEL RINGING PATTERN R-FRQ R-LEV R-PTN = = OFF = = DA ROM LCD Figure A-3: Console test display Key labels Notice the labels above the keys. Each key represents a different component of the console test. Refer to Table A-1 for a description of key designations and functions.
ENTERING TEST MODE Key labels and functions SELECSET 500A USER GUIDE See the following table for a description of key labels and associated functions. Table A-1 Description of Key Labels and Functions Key Designation Function R-FRQ Displays and demonstrates different ringing frequencies (pitches) that can be assigned to your console. R-LEV Displays, demonstrates, and allows you to change the ringing level used with your console. The two choices are low and normal.
ENTERING TEST MODE Test procedures The following highlighted sections each describe a test procedure. If you do not need information on every procedure, refer to the relevant page number for information on the specific item. To find information on this test procedure... Refer to this page...
DEMONSTRATING RINGING FREQUENCIES SELECSET 500A USER GUIDE Demonstrating Ringing Frequencies Procedure To demonstrate ringing frequencies: 1 Press the key. You see the first ringing frequency listed on the display and you hear it. (Ringing frequencies determine the pitch of the ring.) The sample of this frequency is repeated about every three seconds until you press the key again. 2 Press the key a second time to display and demonstrate the second ringing frequency.
CHANGING THE RINGING LEVEL Changing the Ringing Level Procedure To change the ringing level: 1 While displaying any ringing frequency (500, 400/500, 400/600, 500/600), press . The normal ringing level (or volume) is demonstrated, and the ringing level field indicates Normal. See Figure A-4. *** DATT TEST *** KEY NO.
CHANGING THE RINGING LEVEL Note: A-8 SELECSET 500A USER GUIDE You can still use the ringing volume control at the top right of your console to adjust volume. The maximum volume is, of course, louder if the ringing level is set to normal. 3 Press the key to toggle between the two levels. The level that is displayed when you exit the test mode is the one that is in effect. 4 Exit the test mode at any time by returning the TEST switch to its original position.
DEMONSTRATING DEFAULT RINGING PATTERNS Demonstrating Default Ringing Patterns Procedure To demonstrate default ringing patterns: 1 While displaying any ringing frequency (500, 400/500, 400/600, 500/600), the default pattern for station-to-station calls is displayed and demonstrated. The default pattern is simply the pattern normally used. Figure A-6 provides an example of the default ringing pattern. *** DATT TEST *** KEY NO.
DEMONSTRATING DEFAULT RINGING PATTERNS Procedure, continued SELECSET 500A USER GUIDE The first five ringing patterns are relevant for the American telephone industry. These include: • • • • • Line-to-line Trunk-to-line Attendant-to-line Intercom call Callback Other ringing patterns follow if you continue to press . These ringing patterns are primarily associated with the Japanese telephone industry. 3 A-10 Exit the test mode at any time by returning the TEST switch to its original position.
DETERMINING IF A DATA ADAPTER IS ASSIGNED Determining if a Data Adapter is Assigned Procedure To determine if a data adapter is assigned: 1 Press and hold the key to display a new line above the key labels. This display tells you if a data adapter is assigned to the console. 2 Lift your console to see if a wedge-shaped device (data adapter) is attached underneath and the console has short legs attached to it.
DISPLAYING YOUR CONSOLE ROM LEVEL SELECSET 500A USER GUIDE Displaying Your Console ROM Level Procedure To display the ROM level: 1 To display your console’s read only memory (ROM) version, press and hold the key. 2 A new line appears above the key labels, displaying the ROM version you are using. An example of this is shown in Figure A-9. *** DATT TEST *** KEY NO. = RINGING FREQUENCY = OFF RINGING LEVEL = NORMAL RINGING PATTERN = LINE-LINE (USA) DATA ADAPTER = A.03 (05.JUN.
TESTING THE LIQUID CRYSTAL DISPLAY Testing the Liquid Crystal Display Procedure You can test your LCD to make sure all areas are active. 1 Press and hold the key. 2 The active areas of the display are shaded. The shaded area should form a complete rectangle, as shown in Figure A-10. If you detect areas of the display that are inactive, contact your telephone equipment service provider.
TESTING THE LIQUID CRYSTAL DISPLAY A-14 SELECSET 500A USER GUIDE HCXTD840, Issue 1, July 2001
Index Numerics 2ND WU key, 2-36 Breakin, 2-93 Breaking into a busy station, 1-60 Bridged CAPs, 1-46 A C Account code, 2-92 Account codes, 2-95 assigning, 2-47 fixed, 2-47 variable, 2-47 Additional operations, 1-xii, 2-1 Alarm, 2-50 answer detection, 2-53 combined, 2-50 E911, 2-56 LTA/VER, 2-57, 2-70 property management system, 2-51 RAL, 2-53 reminder/wakeup, 2-53 system, 2-51 voice message system, 2-52 ANI privacy and publicity, 2-62 Announce feature, 2-58 Announced calls making, 2-58 Announcing the con
INDEX Creating a three-party conference, 1-46 Credit limit, 2-13 types, 2-13 D DA key, A-4 Daily wakeup for second wakeups, 2-42 registering, 2-41 Data adapter assignment, A-5 Data calls extending incoming calls to stations, 276 Default ringing patterns demonstrating, A-9 Dialing frequently called number, 2-74 Disconnecting a party in a conference, 1-46 Display programmable key information, 1-9 DND key, 2-19 Do-not-disturb, 2-19 controlling, 2-19 forwarding, 2-26 registering for a group, 2-19 ringing a st
SELECSET 500A USER ’S GUIDE P Paging, 2-73, 2-79 PARK key, 2-93 Parked call identifier (PCI), 2-82 Parking a call, 2-82 Placing an outside call for another station connected, 1-29 station idle, 1-30 Priority call, 2-77 Priority radio paging, 2-81, 2-93 answering, 2-81 Private network, 1-xi Programming your SelecSet 500A, 1-xii, 292 Property management system alarm, 2-52 PRPG key, 2-93 Pushbutton tones sending, 2-87 INDEX Reminder/wakeup call alarm, 2-53 RESTR key, 2-5 Retrieving calls in soft park, 1-41
INDEX SELECSET 500A USER ’S GUIDE 1-34 Type of station values, 1-32 U Using an autodial key at the beginning of a call, 2-48 Using the keypad, 2-48, 2-49 V Viewing the cost of calls, 2-46 VIP and language indicators, 1-10 VIP wakeup displaying and delivering, 2-43 Voice message system alarm, 2-52 W WAKEUP key, 2-33 Wakeup/reminder calls controlling, 2-32 daily, 2-41 VIP, 2-43 Z Zone paging, 2-79, 2-93 with auto meet-me, 2-79 with park, 2-79, 2-80, 2-93 answering, 2-80 ZPG key, 2-93 ZPG/P key, 2-93 IX