4K HDR Smart TV Quick Setup Guide Help Hisense improve the environment by reducing paper waste. For detailed instructions and feature descriptions, access the full User Manual online. Before using the TV, please read this guide carefully and keep it for future reference.
Copyright statement © 2020 Hisense Company Ltd. All Rights Reserved. All material in this Quick Setup Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under the laws of the US, Canada, Mexico and international copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of the Hisense Company Ltd.
This Quick Setup Guide supports the following models: 55H9G 55Q9G 65H9G 65Q9G Table of Contents What's in the box.............................................................................................................3 Getting started.................................................................................................................4 Step 1. Attach stand or mount.....................................................................................4 Step 2. Connect devices to your TV......
Congratulations on the purchase of your Hisense TV! If you would like to know 'all things Hisense', contact us using the support info: The model and serial number of the TV is located on the back and/or on one side of the TV. We recommend that you record this if you ever need. Country U.S.A CANADA MEXICO Customer Care Center • Phone: 1-888-9358880 • Hours of Operation: Monday - Friday: 9 AM to 9 PM EST Saturday - Sunday: 9 AM to 6 PM EST • Service Email: Service@hisenseusa.
What's in the box Your Hisense TV comes with the following items: ● ● ● ● TV power cord remote control 2 base stands ● ● ● ● Quick Setup Guide (this document) 1 set of AAA batteries Important Safety Information and Warranty Card 4 screws (M5×16) IMPORTANT: To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box. · Please check foam for accessories before discarding.
Getting started Step 1. Attach stand or mount Before you start using your TV, attach your TV stand or mount it on the wall. CAUTION: • Disconnect the A/C power cord before installing a stand or a wall mount bracket. • The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure. • After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.
Attach the wall mount bracket (not included) Before you begin the third-party manufacturer instructions, be sure to do the following things: 1. Place the TV face down on a clean, safe and cushioned surface. 2. Remove the TV stand if you have already attached it. 3. Remove the four screws on the back of the TV. The four screws 4. Place spacers (not included) in the corresponding bracket holes.
CAUTION: • When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket. • To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 8.0 - 10.0 mm in length when measured from the attaching surface of the rear cover. 8.0 -10.
Step 2. Connect devices to your TV Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color. DIGITAL AUDIO OUT LAN HDMI 4 (4K@60Hz) AV IN L R ARC DC 5V VIDEO USB 2 0.5A(MAX) S USB 1 SERVICE HDMI 3 (4K@60Hz) 0.
TV label Port Cable External Equipment VHF/UHF Antenna ANT/CABLE ANT OUT Antenna VCR DVD Player/Recorder AV IN L R Yellow Video Camera Set-top Box Satellite antenna cable Satellite Receiver White Red DIGITAL AUDIO OUT Audio Amplifier Connect an outdoor VHF/ UHF antenna. Connect a High Definition Multimedia Interface (HDMI) cable from an external device. HDMI VIDEO Brief Description Speaker Connect a composite video cable and left-right audio cables from an external AV device.
TV label Port Cable External Equipment Connect a USB device for browsing photos, music and movies. Hard disks with a total current consumption or impulse current consumption greater than 500mA are not supported. USB Connect an Ethernet cable to access a network or the Internet. The TV also has a wireless connectivity feature. LAN SERVICE Brief Description This port is not available for you to connect an external device, but can only be used by factory for testing purposes.
Step 3. Get your remote ready The following table shows the buttons on your remote control and describes what they are for.
BUTTON DESCRIPTION Select a digital sub-channel NOTE: Buttons listed here are for reference only. Actual remote control models may vary. Insert the batteries 1. Take off the back cover to open the battery compartment of the remote control. 2. Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment. 3. Restore the battery compartment cover.
It should include instructions on how to program their remote to your television. A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable). DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183 Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463 Comcast......
Step 4. Power on the TV Connect your power cord to the TV and plug it into a power outlet. Your TV will display a launch screen showing the Hisense logo. Power Cord Wall Outlet Step 5. Complete the first-time setup The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV. Step 6. Establish a network connection 1. Press the Home button on the remote control, and select the Settings to enter the Settings menu. 2.
Establish a wired network connection Automatically obtain an IP address 1. If you connect to the wired network, the TV will automatically obtain an IP address and connect to the network. NOTE: The default option of IP Settings Mode is DHCP. 2. If the connection fails, “Not Connected” will display for the Ethernet status. Retry or enter the IP settings, and select Static to input the information again. Manually enter the IP address 1. Enter the IP settings to select Static. 2.
Step 7. Enjoy your TV! Now that you’ve completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you’ll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more. Press the Home button on your remote to get started.
Troubleshooting If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page 2. Issues Possible solutions No sound or picture • Check if the power cord is plugged into a powered AC outlet. • Press the Power button on the remote control to activate the unit from 'Standby' mode.
Product Specifications Model Name 55H9G / 55Q9G 65H9G / 65Q9G Without Stand 48.5 × 28.2 × 3.9 inches (1 232 × 717 × 98 mm) 57.1 × 33.1 × 4.1 inches (1 450 × 840 × 104 mm) With Stand 48.5 × 30.7 × 10.2 inches (1 232 × 779 × 260 mm) 57.1 × 35.6 × 13.6 inches (1 450 × 903 × 345 mm) Without Stand 38.1 lbs (17.3 kg) 52.7 lbs (23.9 kg) With Stand 39.2 lbs (17.8 kg) 55.3 lbs (25.1 kg) TV Stand Width(W × D) 28.4 × 10.2 inches (721 × 260 mm) 35.4 × 13.
Certification and Compliance FCC Notice This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Vision, and the double-D symbol are trademarks of Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2019 Dolby Laboratories. All rights reserved. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
