User Manual

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CUSTOMERSUPPORT
[e-mail]
[e-mail]
NorthAmerica
UnitedKingdom
Wewillupdatetheusermanualregularly,pleasescantheQRcodeorvisit
https://www.heimvision.com/pages/downloadforthelatestversionifit's
available.
PACKINGLIST
SmartWifiCamera CameraMount
ScrewSet
PowerAdapter
LANCable
UserManual
USBCable
CameraMount
Speaker
PowerInput
PRODUCTOVERVIEW
IRLEDs
NightVisionSensor
Lens
Microphone
Reset
microSDCardSlot
LANPort
CONNECTTHECAMERATOMOBILE
DEVICE
AppDownloadingandInstallation
SearchforHeimLinkfromAppStore™/GooglePlay™,orscan
theQRcodesbelowtodownloadandinstalltheAppintoyour
mobiledevice.
AccountRegistrationandLogin
Pleaseregisteranaccountwithavalidemailaddress,thenlogin.
Hi,
welcome
Emailaddress
Password
SignUp Forgetpassword
Login
Localdirectconnection
Logininwithmobilephonenumber
ConnecttheCameratoHeimLinkAccount
IMPORTANT:
Thiscameraonlysupportsa2.4GHzWifi.
Forastablenetworkconnection,pleasemakesurethe
cameraandthemobiledeviceareclosetotherouter.
AvoidusingspecialcharactersorsymbolsinyourWifiname
andpassword,suchas@~!#$%^&*andsoon.
Forallconnectingoptions,youwillhearthevoiceprompts
afterthecameraispoweredon.UsetheResetPintoslightly
pressandholdtheResetbuttonfor5~6storesetthecamera
ifnovoicepromptsheard.Youwillhear"Resetsuccess"ata
successfulreset.
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1.ConnectthecamerabyscanningQRcode
Poweronthecamera,waituntilyouhear"Pleaseconfigure
camerabyAPhotspotorscanningcode".
Tapinthecenterorupperrightcorner.
SelectIntelligentcamera.
SelectDeviceaddingbyscanningthecode.
TapNext.
Connecttoyourrouter'sWifiandtapNext.
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Addthedevice
Intelligentcamera
Smartannunciator
GUIDE
HeimLink
Thestarterguidevideo
Adddevicestostartsmartlife
Device
Cloudevent Cloudservice
Mine
Choosenetworkingmode
Deviceaddingbyscanning
thecode
PairwithWi-FibyscanningQRcode
onthemobilephone
Additionbyconnectingto
networkcable
Onlyapplicableforthedevicewiththe
networkcablesocket
AdditionofAPhotspot
PairwithWi-FibyconnectionwithAP
hotspotofthedevice
AP
1 2 3
Addthedevice
Networktesting
Switchthenetwork
HeimVision
..........
WhatrequirementsdoesthedevicehaveonWi-Fi>
Next
ConnecttoWi-Fi
The device does not support 5G network
Rememberthepassword
Next
Thedeviceisnotflashingornobeep?
Othermodes
Pleasewaitpatientlyafterbootinguntillthedevice
indicator or ClicknextFlicker Hearthetone
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Tip:
TapNetworktestingtocheckyourWifistatus.
AligntheQRcodeonyourmobiledevicewiththecamera
lensandkeepadistanceof4-8inches.Tap"Beep"or
flashinglightsafteryouheartwobeepsfromthecamera.
Waitfortheconnection.
NameyourcameraandtapStarttoexperiencetofinishthe
connection.
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Devicename
Clicktoinputthedevicen...
Starttoexperience
Addthedevice
AligntheQRcodethecameralens
Novoiceisheard?
"Beep"orflashinglights
Bedroom
Livingroom
Entrance
Office
MeetingRoom
Addthedevice
Deviceisunderconnecting
Therouter,mobilephoneanddeviceshouldbeas
closeaspossible.Theconnectiontakesabout1-2
minutes.Pleasewaitamoment
12%
DeviceconnectstoWiFi
DeviceregistersCloudService
DeviceInitialization
Additionsuccess!
Additionissuccessful
Shop
IfitfailsscanningtheQRcodeforalongtime,please
clicktozoomintheQRcodeandtryagain
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2.ConnectthecamerabyAPhotspot
Poweronthecamera,waituntilyouhear"Pleaseconfigure
camerabyAPhotspotorscanningcode".
Note:
NopasswordisrequiredforthewifiHeimLink_AP_xxxx.Ifyour
mobiledevicepromptsyouthattheWifiisunsecure,please
ignoreit.
Tapinthecenterorupperrightcorner.
SelectIntelligentcamera.
SelectAdditionofAPhotspot.
TapNext.
TapGotoSetting.
ConnecttotheWifiHeimLink_AP_xxxx.
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Addthedevice
Intelligentcamera
Smartannunciator
GUIDE
HeimLink
Thestarterguidevideo
Adddevicestostartsmartlife
Device
Cloudevent Cloudservice
Mine
Choosenetworkingmode
Deviceaddingbyscanning
thecode
PairwithWi-FibyscanningQRcode
onthemobilephone
Additionbyconnectingto
networkcable
Onlyapplicableforthedevicewiththe
networkcablesocket
AdditionofAPhotspot
PairwithWi-FibyconnectionwithAP
hotspotofthedevice
AP
1 2 3
Networkconfiguration
ThedevicewillstartWi-Fiwith" "field.HeimLink_XXXX
Clickthebuttoninthelowerparttothesetting
interfaceforconnectingtothisWi-Fi
How to connect the device>
GotoSetting
Addthedevice
Addthedevice
Next
Thedeviceisnotflashingornobeep?
Othermodes
Pleasewaitpatientlyafterbootinguntillthedevice
indicator or ClicknextFlicker Hearthetone
Gobacktotheinterfaceofnetworkconfiguration.
TapNext.
Selectyourrouter'sWifiandenterthecorrectpassword.
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Devicename
Clicktoinputthedevicen...
Starttoexperience
Bedroom
Livingroom
Entrance
Office
MeetingRoom
Addthedevice
Deviceisunderconnecting
Therouter,mobilephoneanddeviceshouldbeas
closeaspossible.Theconnectiontakesabout1-2
minutes.Pleasewaitamoment
12%
DeviceconnectstoWiFi
DeviceregistersCloudService
DeviceInitialization
Additionsuccess!
Additionissuccessful
Shop
Waitfortheconnection.
NameyourcameraandtapStarttoexperiencetofinishthe
connection.
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Tip:
Therewillbeapop-upwindowofconnectioninstructionifyou
didn'tconnecttotheWifiHeimLink_AP_xxxxsuccessfully.Tap
ConfirmandconnecttotheWifiagain.
3.ConnectthecamerathroughLANcable
ConnectyourcameratoarouterwithaLANcable.Poweronthe
camera,waituntilyouhearthevoiceprompts"Pleasewaitfor
wiredconnection.PleasewaitforInternetconnecting.Please
choosewiredconnectiontoaddcamera".
Tapinthecenterorupperrightcorner.
SelectIntelligentcamera.
SelectAdditionbyconnectingtonetworkcable.
TapNext.
ScantheQRcodeonthecamera.
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Addthedevice
Intelligentcamera
Smartannunciator
GUIDE
HeimLink
Thestarterguidevideo
Adddevicestostartsmartlife
Device
Cloudevent Cloudservice
Mine
Choosenetworkingmode
Deviceaddingbyscanning
thecode
PairwithWi-FibyscanningQRcode
onthemobilephone
Additionbyconnectingto
networkcable
Onlyapplicableforthedevicewiththe
networkcablesocket
AdditionofAPhotspot
PairwithWi-FibyconnectionwithAP
hotspotofthedevice
AP
1 2 3
Configurethecamera
KeeptheQRcodeofthedevicebodyin
theframeforscanning
Addthedevice
Next
Thedeviceisnotflashingornobeep?
Othermodes
Pleasewaitpatientlyafterbootingandplugginginthe
networkcableUntillthedeviceindicator orFlicker Hear
thetoneClicknext
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Waitfortheconnection.
NameyourcameraandtapStarttoexperiencetofinishthe
connection.
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Devicename
Clicktoinputthedevicen...
Starttoexperience
Bedroom
Livingroom
Entrance
Office
MeetingRoom
Addthedevice
Deviceisunderconnecting
Therouter,mobilephoneanddeviceshouldbeas
closeaspossible.Theconnectiontakesabout1-2
minutes.Pleasewaitamoment
12%
DeviceconnectstoWiFi
DeviceregistersCloudService
DeviceInitialization
Additionsuccess!
Additionissuccessful
Shop
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Tip:
AfterthecameraisconnectedtotheAppwiththeLANCable,you
canswitchtoWificonnectionforflexibleplacementandoperation
ofthecamera.GotoSetting,selectChangeWi-Finetworkand
inputthecorrectpassword.Aftersuccessfullyconnectingtothe
selectedWifi,unplugtheLANcableandrebootthecamera.
HeimVision
Device
Cloudevent Cloudservice
Mine
HeimLink
USETHECAMERAONMOBILEDEVICE
FunctionOverview
1.MainInterface
Device:
SwipedownontheDeviceinterfaceofHeimLinktorefreshthe
camera'sperview.
：subscribetoorrenewacloudplan.
：shareyourcamerawithyourfamily(seemoreonPage21).
：entertheinterfaceofSetting.
：turnon/offthecamera.
Cloudevent:
Onlyavailablewhenacloudplanissubscribedto.
Taptocheckthevideosrecordedonthecloudwhenmotion/
sound/humanoutlinesdetected.Taponavideotoplayit,then
tapSavetosaveittotheCloudalbumasneeded.
Cloudservice:
Checkyourdevice'scloudservice.
Mine:
TapMyAlbumtocheckthesnapshots/videossavedontheLocal
album,andthevideossavedontheCloudalbum.
ChecktheversionoftheApp.
2.LiveVideo
TapthepreviewimageonthemaininterfaceofHeimLinkto
checkthelivevideo.
A.Setting
B.Playback
C.Snapshot
D.FullScreen
E.Pan&TiltReset
F.Preset
G.Pan&TiltControl
H.HoldtoTalk
HeimVision
LIVE|10:56:49AM
55.21KB/s
Cloudevent Quality Sound More
A
C D
E F
G
H
Record CloudAlbum
B
：playtherecordedvideos.
：captureapicturetothelocalalbuminApp.
：havethecameramovedtothedefaultangle.
：presetsomefocalpointsforthecamera.
：panortiltthecamera.
：checkthevideosrecordedtocloudwhensound/motion/
humanoutlinesdetected.
：toggletheimagequalitybetweenHDandSD.SDis
recommendedforsmootherstreaming.
：pressandholdtotalktopeopleinfrontofthecamera.
：tapitandyouwon'thearthesoundfromthecamera.
：showmorefunctions.
：recordavideotothelocalalbuminApp.
：checkthevideossavedtothecloud.
VideoRecording
IMPORTANT:
Tworecordingoptionsareavailableforthecamera:
recordingvideostoamicroSDcardandthecloud(optional).
Thecameraacceptsacardwithcapacityupto128G,please
selectahigh-qualitymicroSDcardwithareliablebrandforit.
Thecameraloopstorecordvideos,whichmeansthelatest
videoswilloverwritetheoldestoneswhenthestorage
reachesfullcapacity.
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1.RecordvideostoamicroSDcard
InsertamicroSDcard(notincluded),thenpoweronthe
camera.
GotoSetting>DevicestoragetocheckifyourmicroSDcard
isavailable.
Selectarecordingmode.Notrecordingmeansthatthe
camerawon'trecordvideostothemicroSDcard.Event
recordingmeansthatthecamerawillrecordvideostothe
microSDcardwhensound/motion/humanoutlinesdetected.
All-dayrecordingmeansthatthecamerawillalwaysrecord
videostothemicroSDcard.
Cloudstoragemanagement
Mycloudpackages
Deletethecloudstoragevideo
Memorycardmanagement
SDcardstatus
Memorycardcapacity
Used6.78GB,remained0.41GB
Memorycardrecordingmode
FormattheSDcard
7DaysAll-day...
Available
Eventrecording
Devicestorage
Cloudstoragemanagement
Mycloudpackages
Deletethecloudstoragevideo
Memorycardmanagement
SDcardstatus
Memorycardcapacity
Used6.78GB,remained0.41GB
Memorycardrecordingmode
FormattheSDcard
7DaysAll-day...
Available
Eventrecording
Devicestorage
Notrecording
Eventrecording
All-dayrecording
Cancel
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2.Recordvideostothecloud
Thevideoswillberecordedtothecloudonceyou'vesubscribed
toacloudplan.PleaserefertoPage22forinstructionsoncloud
subscription.
Tip:
Recordingvideostothecloudisrecommendedsinceit'ssafeto
savevideosontheencryptedcloudandnoworriesaboutany
dataloss.
VideoPlayback
GotoSetting>PlayVideosFrom,selectMemorycardorCloud
toplayrecordedvideosfromamemorycardorcloudaccordingly.
Afterselecting,pleasetapontheinterfaceofLiveVideoto
checkthevideorecorded.Taptoplaythelivevideoagain.
Playback|11/21/1810:56:49AM
X1.0
08:5 0 09:00 09:10 09:20 09:3 0 09:40
HeimVision
55.21K B/s
2020-01-2018:25:29
Sound RecordCloudAlbum
Clip
Cloudevent
A
B
C
D
Calendar:
Taptoshowacalendar,thenselectanexacttimetocheck
thevideorecorded.
Timeline:
Slideleftwardorrightwardonthetimelinetoplaythevideo
recorded.Spread/pinchordoubletaponthetimelineto
enlargeornarrowit.
A
B
C
D
Whenyouplayrecordedvideosfromcloud,thetimelinewill
showtwocolorstodifferentiatevideosrecordedwithsound/
motion/humanoutlinesdetected(deepblueparts)from
videosrecordedwithoutanythingdetected(lightblueparts).
Playbackspeed:
Onlyavailableforplayingvideosfromcloud.
Taptoplaythevideoatx1.0,x2.0,x4.0orx0.5speed.
Clip:
Onlyavailableforplayingvideosfromcloud.
Taptocutthevideoandsaveittothecloudalbumor
delete.
X1.0
08:5 0 09:0 0 09:1 0 09:2 0 09:3 0 09:4 0
55.21KB/s
Cancel Done
11-18Sun
11-19Mon
11-20Tue
11-21Wed
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09:00 09:10 09:20
B
PTZFunctionandPreset
1.Pan&Tilt&ZoomFunction
Slidetopan/tiltthecamera.
Spread/pinchordoubletaponthelivevideotozoomin/zoom
outtheliveimage.
HeimVision
LIVE|10:56:49AM
55.21K B/s
Cloudevent Quality Sound More
2.Preset
Taptocreateasetoflocationswhereyourcameracanfocus.
Createapreset:
Taptocreateapreset,nameitandtapSave.
Callapreset:
Tapthethumbnailandthecamerawilldirectlyrotatetothe
presetlocation.
Deleteapreset:
Tap,thentaptodeletethepreset.
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HeimVision
LIVE|10:56:49AM
55. 21KB/ s
Cloudevent Quality Sound More
Addthepreset...
HeimVision
LIVE|10:56:49AM
55. 21KB/ s
Cloudevent Quality Sound More
Addthepreset...
Baby
HeimVision
LIVE|10:56:49AM
55. 21KB/ s
Cloudevent Quality Sound More
Addthepreset...
Baby
1 2 3
whenmotion/sound/humanoutlinesdetectedifyousubscribe
toacloudplanofAlarmTriggerRecordingorselectEvent
RecordingforyourmicroSDcard.
Apartfromrecordingvideos,thecameracanalsogiveoutAlarm
Toneandsendpushnotificationswhenmotion/sound/human
outlinesdetected.
1.AlarmSettings
Motiondetection,sounddetection,andhumanoutlines
detectionareenabledbydefault.
Adjustdetectionsensitivity
*Thisfunctionaimstosetthesensitivityformotiondetection
andhumanoutlinesdetection.
*GotoSetting>Detectionsensitivitytosetthesensitivitylevel.
*Mediumisthedefaultsetting.PleasesetittoLowtoreduce
falsealarmsifyoudon'twanttobedisturbedfrequently.
Selectdetectionarea
*Thisfunctionaimstoreducefalsealarmsanddecreasethe
frequencyofbeingdisturbed.Youcansetthedetectionarea
formotiondetectionandhumanoutlinesdetection.Allareas
areselectedbydefault.
Step1:
GotoSetting>Detectionareatostartsetting.
Step2:
Taponthepreviewimagetoselectthedetectionareas.
Detectionareasselectedarethosepartswithblueframes.
TapFinishtocompletesettings.
Detectthearea
Selectanareaandyouwillgetthealarmsforthe
selectedarea
Selectall
Finish
Detectthearea
Setalarmtone
*Thisoptionaimstoturnon/offthebuzzerofthecamera.
*GotoSettingandturnonAlarmTone,thenthecamerawill
giveoutalarmtonewhenmotion/sound/humanoutlines
detected.
2.NotificationSettings
Switchonthenotifications
Step1:
GotoSettingtoenableMotiondetection/Sounddetection/
Humanoiddetection.
Step2:
GotoPushnotificationsettingstoswitchontheoptionof
Receiveappnotification.
Step3:
Youwillreceivepushnotificationsonyourmobiledevice
whenmotion/sound/humanoutlinesdetected.
Pushnotificationsettinngs
Notificationsettings
Receivenotification
Stopnotificationtime
Receivesummary
No
Others
Receiveappnotifications
Setnotificationfrequency
*SelectReceiveallnotificationandyouwillreceiveallthe
notifications.
*SelectReceiveasummaryandsetatimeintervalfor
receivingsummarizednotifications.
Stopnotifications
Step1：
GotoSetting>Pushnotificationsetting>Stopnotification
time.
Step2:
TapAddascheduletostartsettingaschedulefornot
receivingnotifications.Upto3schedulescanbeset.
Notes:
Todeletetheschedule,slideleftwardonthescheduleandtap
Delete.
PleasekeeptheAppHeimLinkrunninginthebackground.
Youwon'treceivepushnotificationswhenwatchinglivevideos.
IntelligentTracking
GotoSettingtoenableIntelligentTracking,thenthecamera
willautomaticallytrackamovingobject.
Tip:
Alwaysenablingthisfunctionmayshortenthelifespanofthe
cameraduetothefrequentrotation.
DeviceSharing
IMPORTANT:
Pleasemakesureyourfamilymembershaveregistereda
HeimLinkaccountbeforesharing.
Youcansharethecamerawithasmanyaccountsaspossible.
However,werecommend3accountsatmostforabetter
experience.
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Step1：
TaponthemaininterfaceorgotoSetting>Privateshare>
Addfamilymember,thenenteryourfamilymember'saccount.
Step2：
Selectthefunctionyou'dliketosharewithyourfamilymember,
thentapShare.
Privateshare
Addfamilymember
Enterfamilymember'sphonenumbertosharejoyful
momentsonthedevicewithyourfamily
Addfamilymember
account
Live
Addfamilymember
Nickname Addfamilymember
Function
Playback(cloudstorage
servicesupportisrequired)
PTZ
Setting
Basic
Devicetimezone
Devicename HeimVision
Hawaii
Share
AlarmTone
Imagerollover180°
IntelligentTracking
Devicedetails
Deviceoffat
Devicemicrophone
Nightvision
No
Automatic
Privateshare
DeviceSwitch
Share
CloudService
1.Subscribetoacloudplan
TaponthemaininterfaceorgotoSetting>Devicestorage>
Mycloudpackagestosubscribetoacloudservicepackage.
However,ifyou'vegotanactivationcode,youcanalsotapPay
byactivationcodeandenterthecodetoactivatethecloudplan.
CloudRecordingservices
Livingroom
Noserviceatpresent
Paybyactivationcode
Quickselection
Continuousrecording
7daysStorage
Worthy
$83
$69/year
Reduction$14
Hot
$6.99/month
Continuousrecording
7daysStorage
$19.99/month
Continuousrecording
30daysStorage
$239
$199/year
Reduction$40
Continuousrecording
30daysStorage
Moreoptions
$83
$69
Reduction$14
Immediately
CloudRecordingservices
Livingroom
Noserviceatpresent
Paybyactivationcode
Quickselection
Continuousrecording
7daysStorage
Worthy
$83
$69/year
Reduction$14
Hot
$6.99/month
Continuousrecording
7daysStorage
$19.99/month
Continuousrecording
7daysStorage
$239
$199/year
Reduction$40
Continuousrecording
7daysStorage
Moreoptions
$83
$69
Reduction$14
Immediately
Choosethecloudstorageservice
$6.99
Immediatelyrenew
Servicetimelength
1year 1month
Storagetime
30days 30days 30days
Recordingmethod
Continuousrecording
Alarmtriggerrecording
Afterthecloudplanisactivated,itwillbeboundtothiscamera
bydefault.
2.Changethecloudplantoanewcamera
Ifyou'dliketochangethecloudplantoanewcameraconnected,
pleaserefertothestepsbelow.
TapCloudserviceonthebottombarofthemaininterface
tocheckyourcloudservice.
TapCloudServiceCard,thentapyourcloudplan.
SelectthenewcameraandtapConfirm.
1
2
MyCloudService
7-daywholedayrecording
Tobeassociated Expireon2020.05.13
MyCloudService
7-daywholedayrecording
Tobeassociated Expireon2020.05.13
7-daywholedayrecording
Bedroom
Livingroom
Selectdevicetobeassociated
Confirm
Device
Cloudevent Cloudservice
Mine
Cloudservices
MyCloudService
CloudServiceCard
Serviceinuse:0
Unusedservice:1
1services
Mydevice
Livingroom
Noassociatedservice
Withthecloudservice,youcan
stayworry-freeandfeelmoreat
ease
1available
Purchase
Bedroom
Noassociatedservice
Withthecloudservice,youcan
stayworry-freeandfeelmoreat
ease
1available
Purchase
3.Cancelautorenewalofcloudservice
Ifyouselectedautorenewalwhensubscribingwithacloudplan,
youcancanceltherenewalwhenit'snotneeded.
Step1:
Pleasevisithttps://heimlink.heimvision.com/andloginwith
youraccount.
Step2:
ClickyouraccountandAccountInfotocheckyourPayment
Information,thentapCanceltocancelautorenewal.
MoreSettings
Taponthemaininterfaceorupperrightcornerofthelive
videointerfacetocheckmoresettingsaboutthecamera.
Setting
Notificationsettings
Rebootdevice
Cloud
Devicestorage
PlayVideosFrom
ChangeWi-Finetwork
Setting
Basic
Devicetimezone
Devicename HeimVision
Hawaii
Share
AlarmTone
Imagerollover180°
IntelligentTracking
Devicedetails
Deviceoffat
Devicemicrophone
Nightvision
No
Automatic
Privateshare
DeviceSwitch
Share
Removedevice
Storagesettings
Networksetting
Devicename:
Taptorenameyourcamera.
Devicetimezone:
Selectthetimezone.
Deviceswitch:
Turnon/offyourcamera.
Deviceoffat:
Setascheduletoautomaticallyturnoffyourcamera,andupto
3schedulescanbeset.
Todeleteaschedule,slideleftwardonthescheduleandtap
Delete.
Devicemicrophone:
Enableordisablethemicrophoneofthecamera.Ifthisoptionis
disabled,youwon'thearanysoundforlivevideoandthevideo
recorded.Additionally,thefunctionofsounddetectionis
unavailable.
AlarmTone:
Turnon/offthebuzzerofthecamera.
Nightvision:
Turnon/offthenightvisionmodeorsetittoAutomatic.
Imagerollover180°:
Taptofliptheimage180°whenyoumountthecameraonthe
ceiling.
Devicedetails:
Checkthefirmwareversion,modeltype,deviceID,andMac
address.
Changethefrequencytoavoidscreenflickering.
Devicestorage:
Checkyourcloudplan.
Deletethevideossavedonthecloud.
ChecktheSDcardstatusanditscapacity.
SettherecordingmodefortheSDcard.
FormattheSDcard.
ChangeWi-Finetwork:
ChangetheWifi.
RebootDevice:
Taptorebootyourdevice.
RemoveDevice:
Taptoremoveyourdevice.
USETHECAMERAONCOMPUTER
Visithttps://heimlink.heimvision.com/throughthebrowserof
yourcomputer,thenloginwithyouraccounttocheckthelive
video.
Tip:
Ifyou'dliketocheckthevideosrecordedtothemicroSDcardon
yourcomputer,pleaseinsertthemicroSDcardwithacardreader
intothecomputer,andplaythevideoswiththeplayerthat
supportsMP4format.
TROUBLESHOOTING
Q1.WhydidIfailtoconnectthecameratomyaccount?
*Thecameraonlysupports2.4GHzWifiandmakesureyou've
selectedthecorrectone.Ifyouuseadualbandrouter,please
contacttheroutersellerorusformorehelp.
*AvoidusingspecialcharactersorsymbolsinyourWifiname
andpassword,suchas@~!#$%^&*andsoon.
Q2.Whycan'tthecamerareadmymicroSDcard?
*Thecameradoesn'tsupporthotplugging.Pleaseinserta
microSDcardbeforepoweringonthecamera,orrebootthe
cameraafterinsertingthecard.
*Pleaseuseahigh-qualitymicroSDcardwithareliablebrand.
*PleasemakesurethemicroSDcardisnotdamaged.
Q3.Whycan'tIplaytherecordedvideosfrommymicroSDcard?
*Makesureyou'veinsertedamicroSDcardintothecamera.
*GotoSetting>DevicestoragetocheckiftheSDcardstatus
isavailable.
*CheckyourMemorycardrecordingmode,makesureyou
didn'tselectNotrecording.
*GotoSetting>PlayVideosFromtoverifythatyou've
selectedMemorycard.
*GotoSetting>Devicestorage>Memorycardrecording
modetoselectNotrecordingtostoprecordingvideos,then
playthevideosrecordedagain.
*Makesureyournetworkconnectionisstableenoughwhen
playingthevideosrecorded.
Q5.Whycan'tIgetthenotificationsonmyphone？
*Makesureyou'veallowedHeimLinktosendpushnotifications
inthesettingsofyourmobiledevice.
*MakesureyouswitchonalltheoptionsinPushnotification
settings.
*Makesurethecurrenttimeisnotduringthescheduledtime
yousettostopthenotification.
Q4.CanIsimultaneouslywatchvideosfrommultiplecameras?
*Multiplecamerascanbeconnectedtothesameaccount.
Youcansimultaneouslywatchthelivevideosfrom4cameras
withsplit-screenmodebytappingtheicononthemain
interface.
FCCSTATEMENT
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjectto
thefollowingtwoconditions:
(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterference
thatmaycauseundesiredoperation.
Thisequipmentshouldbeinstalledandoperatedwithminimumdistance
20cmbetweentheradiator&yourbody.
WARNING:
Anychangesormodificationsnotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser'sauthoritytooperatethis
equipment.
-Reorientorrelocatethereceivingantenna.
-Increasetheseparationbetweentheequipmentandreceiver.
-Connecttheequipmentintoanoutletonacircuitdifferentfromthatto
whichthereceiverisconnected.
-Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
NOTE:
Thisequipmenthasbeentestedandfoundtocomplywiththelimitsfora
ClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsare
designedtoprovidereasonableprotectionagainstharmfulinterferencein
aresidentialinstallation.Thisequipmentgeneratesusesandcanradiate
radiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe
instructions,maycauseharmfulinterferencetoradiocommunications.
However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferenceto
radioortelevisionreception,whichcanbedeterminedbyturningthe
equipmentoffandon,theuserisencouragedtotrytocorrectthe
interferencebyoneofthefollowingmeasures:
ICSTATEMENT
ThisdevicecomplieswithRSS247ofIndustryCanada.Cetappareilse
conformeàRSS247deCanadad'Industrie.Thisdevicecomplieswith
IndustryCanadalicense-exemptRSSstandard(s).Operationissubjectto
thefollowingtwoconditions:
(1)thisdevicemaynotcauseinterference,and
(2)thisdevicemustacceptanyinterference,includinginterferencethat
maycauseundesiredoperationofthedevice.
CAUTION
RISKOFEXPLOSIONIFBATTERYISREPLACEDBYANINCORRECTTYPE.
DISPOSEOFUSEDBATTERIESACCORDINGTOTHEINSTRUCTIONS
ThesymbolindicatesDCvoltage
ThisproductbearstheselectivesortingsymbolforWasteelectricaland
electronicequipment(WEEE).Thismeansthatthisproductmustbe
handledpursuanttoEuropeandirective2012/19/EUinordertoberecycled
ordismantledtominimizeitsimpactontheenvironment.Userhasthe
choicetogivehisproducttoacompetentrecyclingorganizationortothe
retailerwhenhebuysanewelectricalorelectronicequipment.
RECYCLING
CONTENT
VideoRecording......................................................13
1.RecordvideostoamicroSDcard...................14
2.Recordvideostothecloud.............................14
   Video Playback.......................................................15
PTZFunctionandPreset........................................16
1.Pan&Tilt&ZoomFunction...............................16
2.Preset...............................................................17
    Alarms and Notifications.......................................17
1.AlarmSettings.................................................18
2.NotificationSettings.......................................19
IntelligentTracking.................................................21
 DeviceSharing........................................................21
CloudService..........................................................22
1.Subscribetoacloudplan...............................22
2.Changethecloudplantoanew camera.......23
3.Cancelautorenewalofcloudservice............23
   More Settings..........................................................24
USETHECAMERAONCOMPUTER...............................26
TROUBLESHOOTING....................................................26
ForiOS ForAndroid
Note:
GooglePlay™isatrademarkofGoogleInc.,andAppStore™isa
trademarkofAppInc.
PleaseturnonthelocationserviceandWifionyourmobile
device,thenallowHeimLinkApptoaccessyourlocation
anduseWifi.
Networktesting
Switchthenetwork
HeimVision
..........
WhatrequirementsdoesthedevicehaveonWi-Fi>
Next
ConnecttoWi-Fi
The device does not support 5G network
Rememberthepassword
4 5 6
Networkconfiguration
SettheWi-Fithathasbeen
connectedwiththisdevice
How to connect the device>
Next
Addthedevice
7 8 9
WLAN
WLAN
AVAILABLENETWORKS
HeimVision
Connected(noInternetaccess)
HeimLink_AP_304A26AA6666
Saved,encrypted
WLAN
WLAN
AVAILABLENETWORKS
HeimLink_AP_304A26AA6666
Connected
HeimVision
Saved(noInternetaccess)
HeimLink_AP_304A26AA6666
Signalstrength Excellent
Encryptiontype None
CANCEL FORGET CONECT
Addthedevice
ConnecttoWi-Fi
ChooseWi-Fitobeconnected,and
inputWi-Fipassword
HeimVision
CannotfindWi-Fitobeconnected?
i
Thedevicedoesnotsupport5Gnetwork
Tip:
Taptoenterthecloudalbum,taponavideo,ortapon
theupperrightcornerandselectavideo,thenyoucandownload,
share,rename,ordeleteit.
live
live
Note:
PleasedisableIntelligentTrackingwhenaddingapresetto
ensurethepresetaccuracy.
1
2
3
1
2
3
Iftheconnectionfailed,pleaseusetheResetPintopressand
holdtheResetbuttonfor5~6storesetthecamera,then
connectthecameraagain.
Appareilsradioexemptsdelicence.Sonfonctionnementestsujetauxdeux
conditionssuivantes:
(1)ledispositifnedoitpasproduiredebrouillageprejudiciable,et
(2)cedispositifdoitacceptertoutbrouillagerecu,ycomprisunbrouillage
susceptibledeprovoquerunfonctionnementindesirable.
ThisequipmentcomplieswithRFradiationexposurelimitssetforthforan
uncontrolledenvironment.Thistransmittermustnotbeco‐locatedor
operatinginconjunctionwithanyotherantennaortransmitter.This
equipmentshouldbeinstalledandoperatedwithminimumdistance20cm
betweentheradiator&yourbody.
Cematérielestconformeauxlimitesd'expositionauxrayonnementsrf
énoncéesdansunautreenvironnement.cetémetteurnedoitpasêtre
situéesouopérantconjointementavectouteautreantenneoul'émetteur.
Cematérieldevraitêtreinstalléetadaptéàunedistanceminimalede20cm
entreleradiateuretvotrecorps.
PACKING LIST..............................................................01
PRODUCTOVERVIEW...................................................01
CONNECTTHECAMERATOMOBILEDEVICE...............02
AppDownloadingandInstallation........................02
AccountRegistrationandLogin.............................03
ConnecttheCameratoHeimLinkAccount...........03
1.ConnectthecamerabyscanningQRcode....04
2.ConnectthecamerabyAPhotspot................06
3.ConnectthecamerathroughLANcable........09
USETHECAMERAONMOBILEDEVICE........................11
FunctionOverview..................................................11
1.MainInterface.................................................11
2.LiveVideo........................................................12
1
2
3
Motiondetection
Sounddetection
Pushnotificationsettings
Humanoiddetection
Detectionarea
Detectionsensitivity
Setting
Notificationsettings
Rebootdevice
Cloud
Devicestorage
PlayVideosFrom
ChangeWi-Finetwork
Removedevice
Storagesettings
Networksetting
Motiondetection
Sounddetection
Pushnotificationsettings
Humanoiddetection
Detectionarea
Detectionsensitivity
Share
ResetPin
AlarmsandNotifications
ThecamerawillrecordvideostothecloudormicroSDcardonly
CUSTOMERSUPPORT
[e-mail]
[e-mail]
NorthAmerica
UnitedKingdom
V2.01
SmartWifiCamera
UserManual
Pleasereadthismanual
carefullybeforeusingthisproductand
keepitwellforfutureuse.
HM202A
V2.01
SmartWi
f
iCamer
a
UserManual
Pleasereadthismanual
carefullybeforeusingthisproductand
keepitwellforfutureuse.
HM

202A
PACKINGLIST
SmartWifiCamera CameraMount
ScrewSet
PowerAdapter
LANCable
UserManual
USBCable
CameraMount
V1.01
SmartWi
f
iCamer
a
UserManual
Pleasereadthismanual
carefullybeforeusingthisproductand
keepitwellforfutureuse.
HM

202A