User Guide SHARP DX-B352P Monochrome Laser Printer It is recommended that you read this Guide carefully before using the printer
Preface This manual explains how to use the SHARP DX-B352P laser printer. Please read and understand the manual in order to use the product correctly. Keep this manual in a convenient location for reference whenever needed. Legal Notice Trademark Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Safety Precautions Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a Class III b laser diode, which has no laser radiation leakage among laser components. The laser components shall comply with the requirements of U.S.
Precautions Precautions before Using the Printer: 1. Read and understand all instructions. 2. Familiarize yourself with the basic principles associated with operating electrical appliances. 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment. 4. If the operating instructions conflict with the safety information, please refer to the safety information, as you may have misunderstood the operating instructions.
22. This is a low-voltage device. When using the device below its specified voltage, if the toner comes off the printed contents, or the equipment starts up slowly, please refer to the product precautions or call SHARP Service Center. 23. This product is sold as a complete machine. The consumers can go to SHARP Service Center to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Service Center to solve the problem. 24.
Legal Information Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: Trade Name: Sharp, Model No.: DX-B352P Responsible Party - U.S. Contact Information Sharp Electronics Corporation 100 Paragon Drive, Montvale, New Jersey, United States 07645 Telephone number: +1-201-529-8984 FCC Compliance Statement This device complies with Part 15 of the FCC Rules.
Table of Contents 1. Before Using the Print ........................................................................................................................... 1 1.1. Packing List .................................................................................................................................... 1 1.2. Product View................................................................................................................................... 2 1.3. Laser Toner Cartridge ...........
. Routine Maintenance .......................................................................................................................... 64 8.1. Cleaning the Printer ...................................................................................................................... 64 8.2. Maintenance of Laser Toner Cartridge .......................................................................................... 65 8.2.1. About Laser Toner Cartridge ............................................
1. Before Using the Printer 1.1.
1.2.
Rear view 1 USB Interface For directly connecting to a computer 2 Network Interface For connecting the printer to the network 3 Power Interface For connecting the power cord 4 Rear Cover To be opened when checking for jammed paper 5 Duplex Printing Unit For releasing jammed paper at the rear during duplex printing 1.3.
1.4. Control Panel 1. Layout and Functions of the Control Panel The layout of the printer control panel is shown below: No. Name 1 LCD Display 2 3 4 5 6 7 8 9 10 UP Menu Down Wireless LAN/ Configuration Report OK Back Cancel Status Indicator Power Indicator Functions The display provides information about the printer and can be used for setting up the Product Settings. Press this button to browse through each menu and its options. Move the position of the cursor to input menu items.
2. Status Indicator The multi-colored LED indicator will display red, orange and green with the specific meaning as follows: Red indicates the emergence of a serious error, such as the laser toner cartridge is not installed, the laser toner cartridge does not match the printer, or the paper tray is out of paper; and in such a case, it will keep the red light on. For specific error, see Chapter 9 Troubleshooting.
2. Paper and Print Media 2.1. Paper Specification Media type Plain, thin paper Media size Auto*, A4, A5 Short Edge, A5 Long Edge, A6, JIS B5, IS0 B5, B6, Letter, Legal, Executive, Folio, Oficio, Statement, 16K, Big 16K, 32K, Big 32K Media weight 16- 28 lb.
Note: • It is recommended to use the standard paper and recycled paper for the printer. • It is not recommended to use special paper extensively, which may affect the service life of the printer. • The print media that does not meet the guidelines listed in this User Guide may result in poor print quality, increased paper jam and excessive wear of the printer. • Properties such as weight, composition, texture and humidity are important factors affecting the printer performance and output quality.
Please observe the following standards: Types of Print Media Correct Practices Incorrect Practices Label Use labels with no exposed lining paper only. Labels shall be put flat when using. Use labels on full sheets only. There is no guarantee that all the labels in the market can meet corresponding requirements. Use wrinkled, blistering or damaged labels. Envelope Envelopes should be loaded evenly. Use wrinkled, nicked, stuck or damaged envelopes.
3. Unfold the stacked paper before loading to avoid paper jam or paper feed error, and then load the paper into the tray with the print-side down; the standard input tray can be loaded with 250 pages (21 lb. bond) at maximum. Note: • The printer tray is designed with the "paper type dial" for commonly used paper size, which can be adjusted as required. When the paper type used for printing is different from that the dial sets, the LCD display of the printer will show "PaperSize Mismat.
2.2.2. Loading into Multipurpose Input Tray 1. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is completed. 2. Open the Multipurpose Input Tray. 3. Slide the paper guides of the multipurpose input tray to match both sides of the paper. Do not exert too much force, otherwise it will cause paper jam or paper skew. 4.
2.2.3. Loading into Optional Tray The optional trays can be overlaid for this printer, with each tray loaded with 550 pages (21 lb. bond) at maximum. If you need the optional trays, please contact the local distributor from whom you bought the printer. Note: • For installation of the optional tray, please refer to Chapter 7. 1. Completely draw out the optional input tray. 2.
Note: • The printer tray is designed with the "paper type dial" for commonly used paper size, which can be adjusted as required. When the paper type used for printing is different from that the dial sets, the LCD display of the printer will show "Optional tray I, PaperSize Mismat." indicating an error, then it is necessary to reset the dial to eliminate the error. • For those paper types that are not shown on the dial, please set up the paper size through the control panel. 4.
3. Installation and Uninstallation of the Driver Software 3.1. Windows-based Driver 3.1.1. Introduction This section explains how to install and uninstall the driver software, which provides the following modules and main functions: • Autorun: Completes the automatic running of the installation CD. • Installation: Provides users with the installation wizard for the print driver. • Uninstallation: Provides users with the uninstallation wizard for the print driver.
2) Installation Interface When Autorun completes, the following installation interface will appear: Note: • The information shown on the interface may vary depending on printer model. Description of Options: • Installation Language: The default language of the operating system. Users can select different languages according to their different needs. • Select Printer: Shows the printer model. Users can select the model based on the printer to be installed.
Click "Back" to return to the original interface. 3) Installation Process Interface Select Install to enter the Driver Installation Process interface. 4) Installation Complete The program will automatically the display message below after the driver installation is completed. The window will exit in 3 seconds and printer will automatically be set as default.
3.1.2.2. NET Model (Wired and Wireless) 1) Running Interface After inserting the CD, the main window pops up and the program will run automatically. 2) Installation Configuration Next the Installation Configuration window will appear. Users can select the corresponding series name, language and installation method according to the printer model to be installed. Installation Instruction: USB Printer: applicable to the local installation of all models.
Printers connected to a new network: only applicable to the configuration of Wireless LAN for models with Wireless LAN function. 1. Wired NET Model Installation 1) When installing the Wired NET Model, the following interface will display: Users should select their preferred wired NET Model through "Select Printer", and then can select their preferred installation options through Installation mode.
3) Printer List After searching for printers, the "Select Printer" will automatically pop up. Users can select the found printer or add printer by manually adding IP or Host Name. Note: • If the printer name does not appear under Detected Printer, please click Refresh and search for printers on the network. • If you know the IP address of the printer to be connected, you can select Specify an IP Address for Installation to enter the printer's IP address for connection.
2. Wireless LAN Model Installation 1) If users install the Wireless LAN Model, the following interface will display: Users select the Wireless LAN Model through "Select Printer", and the installation options will be available through Installation mode. Generally, users select the third installation method at the first-time installation.
Note: • At the first installation, users can also install Wireless LAN Model through the Wireless LAN Configuration interface and connect the printer to Wireless LAN. Please refer to Chapter 4 for the specific setting steps of the Wireless LAN configuration tools. 3) Installation Complete Interface This interface indicates that the installation is complete. It will automatically exit in 3 seconds and set the printer as default. 3.1.3. Driver Uninstallation 1) Select Uninstallation Mode.
2) Select the name of the printer to be deleted and click "Remove One" or directly click "Remove All" to enter the uninstallation progress interface. 3) Uninstallation verification prompt will appear. If any task remains in the print queue, a warning will pop up, saying "The XXX Laser Printer is in use. Please uninstall the driver after the printing is completed." See the figure below: 4) Complete Interface. After the progress bar is finished loading, the complete window will appear.
3.2. Installation of the Driver Software based on Mac System 3.2.1. Introduction The installation is divided into the following steps: introduction, license, destination volume, installation type, installation, and summary. Installation Steps: 1. Introduction Insert the CD-ROM into the CD-ROM driver, run the CD-ROM and click the Mac system installation package, then the following interface will display: 2.
3. Click Continue, it will pop up the "To continue installing the software, you must agree to the terms of the software license agreement." dialog box. Click Agree to accept the License Agreement and continue the installation. 4. Installation Type Display the installation-related information, as shown below. Click Install, the following prompt box will pop up. Logging in as an administrator and getting permission, you can continue with the installation.
5. Installation The installation progress is shown below: 6.
4. Network Configuration (For printer models that support wired/wireless network features) 4.1. Wired Network Configuration (For printer models that support wired network features) Printers that support wired network printing can be connected to a LAN or WAN, thereby the printer will work through a wired network connection.
Note: • The access point (or the wireless router) must support Wireless LAN Protected Setup. 4.2.2. Setting up through Wireless LAN Configuration Tool Wireless LAN configuration tool is computer software that helps users set the printer SSID, encryption method and password. Use USB cable to connect the printer with the computer, then launch the SHARP wireless network configuration tool on your computer and conduct wireless network configuration on the printer.
Note: • After launching the configuration tool, the Network List interface appears with the information found by the program, e.g., the name of the wireless network, which is sorted by SSID. Users can select an item in the list and then doubleclick or click Next to enter the Information Input interface. • "Enter SSID Manually": click to switch to the Enter SSID Manually interface, i.e., Step 3. • "Refresh": Searching for wireless network information again. • "Next": Enter the Information Input interface.
Note: • If the printer with current configuration has ongoing printing work, the following error prompting window will pop up. 4) Information Input Configuration When entering the information Input interface, users can set relative information of the wireless network. Note: • Safe Mode is currently available in three types: None, WEP, and WPA/WPA2. When it is None, the password entry field will be hidden, which means no password is needed while connecting the SSID provided.
If the printer with current configuration has ongoing printing work, the following error prompting window will pop up. 5) Configuration Complete After completing the above steps, the Wireless Network Configuration Result interface pop up. The configuration result will be displayed.
The following message will appear if the printer is not connected to the computer: Please use the USB cable provided to connect your printer with the computer. Click "Next" and the program will automatically search for the printers connected to the PC currently. If searching for the printer models supported by this PC is failed, it will remain at the current interface; if it finds any supported models, a message of “trying to establish a wireless connection with the printer" will pop up.
The following message will appear if the printer fails to apply the configuration by using the wireless network provided: The printer cannot connect to any wireless networks with the wireless credentials provided. To reenter the credentials, please click Previous.
4.2.2.2. Mac System Configuration The following operating systems are supported: Mac OS 10.6, 10.7, 10.8, 10.9, 10.10 and 10.11. 1) Detect Wireless Network Card Wireless LAN configuration tool can search the wireless network automatically by using a wireless card in the computer. If the computer does not have a wireless card, the option of "Enter SSID Manually" will be automatically clicked on the "Wireless Network List" page. Please skip to Step 3 in this case.
Note: • After launching the configuration tool, the Network List interface appears with the information found by the program, e.g., the name of the wireless network, which is sorted by SSID. Users can select an item in the list and then doubleclick or click Next to enter the Information Input interface. • Enter SSID Manually: click to switch to the Enter SSID Manually interface, i.e., Step 3. • Refresh: Searching for wireless network information again. • Next: Enter the Information Input interface.
SSID: enter the service set identifier of the network for the printer to be connected, with the maximum length of 32 characters. Print Wireless Network Information Page: allow you to print the list of wireless networks detected by the printer. Next: enter the Information Input interface. Note: • If the printer with current configuration has ongoing printing work, the following error prompting window will pop up.
Note: • Safe Mode is currently available in three types: None, WEP, and WPA/WPA2. When it is None, the password entry field will be hidden, which means no password is needed while connecting the SSID provided. The range for WEP entry is 1-26 characters, and that of WPA/WPA2 is 8-64 characters. • Show Password is unchecked by default; when it is checked, the password entered will be displayed as it is instead of asterisks.
The following message will appear if the printer is not connected to the computer: Please use the USB cable provided to connect your printer with the computer. Click "Next" and the program will automatically search for the printers connected to the PC currently. If searching for the printer models supported by this PC fails, it will remain at the current interface; if it finds any supported models, a message of "trying to establish a wireless connection with the printer" will pop up.
The following message will appear if the printer fails to apply the configuration by using the wireless network provided: The printer cannot connect to any wireless networks with the wireless credentials provided. To reenter the credentials, please click Previous.
If the printer can apply the configuration with the wireless network provided, and the PC supports the wireless network, the following message will appear: The printer can successfully connect to a wireless network with the wireless credentials provided. 4.2.3. Setting up through Web Server You can use the embedded Web server of the printer to perform the wireless network configuration. 1. Print the network information page and view the IP address of the printer. 2.
3. Click "Wireless Network" to enter the Wireless Network Configuration interface. 4.2.4. Turn on/off Wireless Device If you want to disconnect the printer with the wireless network, you can turn off the wireless feature of the printer via the Menu button on the control panel. 1) Press "Menu" to enter the Menu Settings interface. 2) Press the direction key "▲" or "▼" to select the "3. Network Set" option and press "OK". 3) Press the direction key "▲" or "▼" to select the "2.
4.3. Set Network Printer Users can control the network settings through the embedded Web Server of the printer or the Printer Control Panel. 4.3.1. Web Server Settings 4.3.1.1. View Web Server or Change Network Settings You can use the embedded Web server to view or change IP settings. 1. Print the network information page and view the IP address of the printer. Note: • For printing product network information page, please refer to Chapter 1.
2. There are Network Settings and Printer Settings in the "Settings" column. For Network Settings, users can complete the settings of the Networking Protocol, wireless network, Wireless LAN hotspot, etc. For Printer Setting, can complete the settings of Printing Preferences, e-mail, and other relative configuration information. 4.3.1.2. Set or Change Web Page Login Password Users can manage and control the printer through User Management Settings. Steps: 1.
Note: • The default username of the printer is "admin", and the initial password is "000000". 2. Click the "User Management" tab to perform the corresponding operations. 3. Enter the new password in the Password box and Confirm Password box. 4. In the bottom of the window, click Changes to save the settings. 4.3.1.3. IP Address The printer's IP address can be automatically set through the DHCP function and can also be set manually.
Manual Setting Enter the IP address in the Web browser's address bar to open the embedded Web server. 1. Click Settings in the navigation bar to open the Settings page; 2. Select Network Settings - IPv4 Settings; 3. Set IP Address Assignment Mode (Manual), IP Address and Subnet Mask. Other items are optional; 4. Click Apply to save the settings. Note: • You can use the embedded Web server to change the IP Address Assignment Mode into Automatic or Manual.
4) Press direction key "▲" or "▼" to select the "2. Wireless Conf" and press "OK"; Press direction key "▲" or "▼" to select "1. Wireless NetW" or "2.WPS PIN mode". 4.3.2.2. Network Information Users can check the network status through Network Information. 1) Press "Menu" to enter the Menu Settings interface. 2) Press direction key "▲" or "▼" to select the "4. Network Info" option and press "OK". 3) Press direction key "▲" or "▼" to select "1. Wired Info", "2. Wireless Info", or "3. Wi-Fi Hots Info".
4) Select the "1. Wired Info" option and press "OK"; Press direction key "▲" or "▼" to select "1. IP Address", "2. Subnet mask", or "3. Gateway". 5) Select the "2. Wireless Info" option and press "OK"; Press direction key "▲" or "▼" to select "1. Connect state", "2. IP Address", "3. Subnet mask", "4. Gateway", "5. Channel", or "6. SSID". 6) Select the "3. WiFi Hots Info" option and press "OK"; Press direction key "▲" or "▼" to select "1. Status", "2. Device name", "3. IP Address", "4. Password", "5.
5. Mobile Print The connection modes of the wireless network are comprised of infrastructure connection and Wireless LAN hotspot (recommended) connection. The mode of infrastructure connection: connect wireless device via the router 1. The mobile device which connects to the access point via wireless network 2. Access point (wireless router) 3. Wireless network printer Wireless LAN hotspot connection mode: mobile device connects with a printer which has wireless LAN feature 1.
5.2. Wireless LAN hotspot connection mode (recommended) Instead of the using the access point (wireless router), you can connect mobile device with the Wireless LAN hotspot of wireless network printer. 5.2.1. iOS device mobile printing Only the AirPrint -certified printers are applicable for using AirPrint feature. Please check out whether AirPrint -certified symbol is printed on the carton of the printer. 5.2.1.1. The operating systems which support iOS mobile printing Applicable for iOS7.
6. System Settings This Chapter mainly introduces some general settings. 6.1. Language Setting 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1. System Setting" option. 3) Press "OK" to select the "1. Language Set" option, as shown below: 6.2. Sleep Time Setting Set the Sleep Time Mode can lower the power consumption. "Sleep time Set" allows users to select the idle time before the device enters Sleep Mode. 1) Press "Menu" to enter the Menu Settings interface.
4) Press direction key "▲" or "▼" to select "1min", "5min", "15min", "30min", "60min", or "8hrs". Note: • Pressing any button or sending any print job will wake it up when the printer is in Sleep mode. 6.3. Auto shut-off setting “Auto shut-off setting” to set off condition and turn off delay of the printer. 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1. System Setting" option. 3) Press direction key “▲” or “▼” to select options of “3.
6.4. Toner Save Setting Users can select Toner Save Setting to lower the cost of printing. When the Toner Save mode is "On", the output color of the print will be lighter. The Default Setting is "Off". 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1. System Setting" option. 3) Press direction key "▲" or "▼" to select the "4. Toner Save" option and press "OK".
4) Press direction key "▲" or "▼" to select the "1. Turn Off" option and press "OK". When symbol "*" appears after "1. Close", it indicates that the toner save setting is off; or press direction key "▲" or "▼" to select the "2. Open" option and press "OK". When symbol "*" appears after selecting the "2. Open" option, it indicates that the toner save setting is on.
6.5. Restore Factory Settings "Restore Factory Settings" is used to restore the default settings of the printer. 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1. System Setting" option. 3) Press direction key "▲" or "▼" to select the "5. Restore Set" option and press "OK".
7. Print 7.1. Print Function The following print functions can be achieved through the settings of various properties in the Printing Preferences. Functions Diagram Automatic Duplex Print Collate Print Reverse Print N-in-1 Poster Print (For Windows system only) Zoom Print Custom Size Note: • You can select the 2 x 2 Poster Print in N-in-1 to enable the poster printing function. • You can open the Printing Preferences and click Help to view the specific function explanation.
7.2. Tray Setup 7.2.1. Tray Dial Settings Both the standard input tray and the optional tray have paper type dials. Below is an example of the settings on the standard input tray: Note: • Users can set the paper type dial according to their specific needs so that the paper is fed from the specific tray. Users can also choose not to set and adjust to the position of "*", providing no limitation on the tray and the paper type.
7.2.2. Tray Settings through Control Panel Note: • Users can perform the paper size settings on the control panel for the standard tray, the multipurpose tray and the optional tray. Below is an example with the standard input tray. 1) Press "Menu" to enter the Menu Settings interface. 2) Press direction key "▲" or "▼" to select the "2. Tray Setup" option and press "OK". 2.Tray Setup 3) Press direction key "▲" or "▼" to select the "2. Standard Tray" option and press "OK".
7.3. Open Help Document You can open the "Printing Preferences" and click the "Help" button (for Windows system only). The Help document contains the User Guide where you can find the information on print settings. 7.4. Printing Mode This printer can perform the printing operation with the standard input tray, the multipurpose input tray and the optional tray. If there is any print media in the multipurpose input tray, the printer will firstly print with them.
7.4.1. Printing with Standard Input Tray Ensure that preferred print media is loaded into the standard input tray before printing. Note: • For precautions on loading paper, see Chapter 2. 7.4.2. Printing with Multipurpose Input Tray When loading paper into the multipurpose input tray, the printer will automatically print with the paper in the multipurpose input tray. Note: • The multipurpose input tray can be used for printing special paper, such as envelopes, transparencies, etc.
7.4.3. Printing with Optional Tray 7.4.3.1. Installation of Optional Tray 1. Please ensure the correct placement of the printer and the optional trays, as shown below. 2. Plug the power cord into the printer to turn on the power. Note: • Please cut off the power supply of the printer when installing or removing the optional tray. • After the installation of the optional tray, please do not lift the printer up during the printing process, or else, the communication with the optional tray will fail.
4. When there is no paper in the multipurpose input tray and the standard input tray, or the paper source is set as "Optional Tray I/II" by users, the printer will get paper from the optional tray to finish the print job. Note: • The optional tray can be loaded with 550 pages of plain paper (21 lb. bond) at maximum. • Please make sure the proper installation of the optional tray with the printer.
7.4.3.2. Removing the Optional Tray 1. Press and hold the power button of the printer to turn off the power. 2. Lift the printer up with two hands to remove the optional tray. Note: • Make sure the power of the printer is turned off when removing the optional tray. 7.5. Automatic Duplex Print 1. The printer driver supports automatic duplex print with plain paper. Paper size supported by the automatic duplex print: A4/LETTER, LEGAL, STATEMENT, and EXECUTIVE. Note: • If the paper is thin, it may wrinkle.
When you put paper in the multipurpose input tray, the printer will give priority to use the print paper in the multipurpose input tray. Note: • The multipurpose input tray handle automatic duplex print with a with maximum of 60 pages, and the recommended types of print paper should be used. • The multipurpose input tray supports multipurpose duplex printing with plain paper. 3) Automatic duplex print with the optional tray.
3. Select SHARP printer with the appropriate model. 4. Click Preferences or Properties button for the configuration of printing. 5. Select Basic tab in the Duplex Printing area and select Long Edge or Short Edge as the binding method.
6. Click OK to complete the print settings, so as to achieve the automatic duplex print. Note: • It is recommended to raise the paper platform to prevent the printed paper from sliding out of the output tray. If you choose not to raise the paper platform of the output tray, we recommend that you immediately remove the printed paper output from the printer. • During the printing process, the printer will automatically adjust the direction of the text of the page.
8. Routine Maintenance 8.1. Cleaning the Printer Note: • Please use mild detergents. • Some parts of the printer are still hot within a short time after using. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following figure. 1. Use a soft cloth to wipe clean the outside of the printer. 2. Open the front cover to take out the laser toner cartridge.
8.2. Maintenance of Laser Toner Cartridge 8.2.1. About Laser Toner Cartridge 1. Use and Maintenance of Laser Toner Cartridge For better print quality, please use the original SHARP laser toner cartridge. When using the laser toner cartridge, please pay attention to the following: • Unless you are using it immediately, do not remove the laser toner cartridge from the package. • Do not refill the laser toner cartridge without authorization. The resulting damage is not included in the printer warranty.
8.2.2. Replace Laser Toner Cartridge Note: Before replacing the laser toner cartridge, please pay attention to the following: • The laser toner cartridge surface may have toner. Please remove it carefully to avoid spilling. • Put the removed laser toner cartridge on a piece of paper to avoid the toner from accidentally spilling.
4. Remove the protective cover and put the laser toner cartridge into the printer along the guides and close the cover tightly. Note: • Check whether there is any seal before installing the toner cartridge into the printer; if there is any, please tear off the seal and then install the cartridge. 5. Restart the printer to print a test page.
9. Troubleshooting Please read this section carefully. It can help you solve common malfunctions in the printing process. If the problems appeared cannot be solved, please contact SHARP Aftersales Service Center. Prior to handling common malfunctions, firstly check the following situations: • The power cord is connected correctly, and the printer is powered on. • All the protective parts are removed. • The laser toner cartridge is correctly installed. • The output bin is fully closed.
2. Gently draw the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing. 9.1.2. Paper Jam in the Manual Input Tray 1. Gently draw the jammed paper out. 2. After removing the jammed paper, reload the tray, then the printer will automatically resume printing.
9.1.3. Paper Jam in the Optional Tray If the paper is jammed in the optional tray, please operate according to the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper. 1. Draw out the drawer of the optional tray. 2. Gently draw the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.
If no paper can be seen in this area, please stop and go to the next step: 1. Open the Standard Input Tray. 2. Remove the jammed paper from the standard input tray. 3. Put the tray back into the printer after removing the jammed paper.
9.1.4. Internal Paper Jam Note: • Do not touch the shaded area as follows to avoid burns when removing the internal jammed paper and the jammed paper in the fuser unit. 1. Open the front cover. 2. Keep level when drawing out the toner cartridge. (To avoid the exposure of the cartridge affecting the print quality, wrap the laser toner cartridge with a black plastic bag or cover it with paper). 3. Gently remove the jammed paper straight out. 4.
9.1.5. Paper Jam in the Fuser Unit 1. Open the rear cover. 2. Open the fuser release unit by the handles on both sides. 3. Gently remove the jammed paper. 4. Remove the jammed paper and close the fuser decompression unit and the rear cover, then the printer will automatically resume printing.
9.1.6. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out together with the duplex unit, open the tray and remove the jammed paper directly from the bottom. 4. After removing the jammed paper, reload the duplex unit, check other parts of the printer, ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing.
9.2. Software Failure Trouble Solution SHARP XXX Printer Driver cannot be found in the printer and fax folders. Reinstall the printer driver. Ensure that the USB interface cable and the power cord are both properly connected. The printer is in Ready mode but does not perform any print job. If the failure continues after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable is properly connected. Failed to install the driver.
Trouble Cause Solution Paper Jam -There is too much paper in the tray. -The print media is beyond the usage specification range -There is foreign matter in the feed channel. -The feed roller is dirty. Internal parts failure. -Remove excess paper from the tray. -If you print on special print media, please use the multipurpose input tray. -Make sure to use the paper that meets specifications. If you print on special print media, please use the multipurpose input tray. -Clean the feed channel.
9.3.2. Image Defects Trouble The printout is whitish or light Toner spots White spots Toner comes off Cause Solution • Toner is low. • The print media does not meet usage specifications, such as the media is damp or too rough. • The resolution in the print program is set too low, the density setting is too low, or the toner save mode is clicked. • The laser toner cartridge is damaged. • Please properly use the print media within the specification range.
Trouble Black background (gray background) Cause Solution • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The feed channel is dirty. • The transfer voltage inside the printer is abnormal. • Please use the print media within the specification range. • Clean the feed channel inside the printer. • The laser toner cartridge is dirty.
Trouble Whole page dark Toner smudges on paper Cause Solution • The laser toner cartridge is installed incorrectly. • The internal part of the laser toner cartridge is damaged. • Abnormal charge inside the printer; the laser toner cartridge is not charged. • Check if the cartridge was installed correctly. • We recommend that you replace the toner cartridge and use an original one.
10. Product Specifications Note: • These values are based on the initial data. For more information about the latest specifications, please visit: www.sharpusa.com. 10.1. Overview of the Specifications Dimensions(W*D*H) Approx. 14.6" (w) x 14.6" (d) x 11.3" (h) Weight (without toner cartridge) Approx. 21 lbs.
10.2. Print Specifications Print Speed 33ppm(A4)/35ppm(Letter) First print out time Less than 8.5 seconds Max.
