AX PRO User Manual
AX PRO User Manual Legal Information © 2020 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved. About this Manual The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision website (https://www.
AX PRO User Manual PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.
AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Danger Indicates a hazardous situation which, if not avoided, will or could result in death or serious injury. Caution Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results.
AX PRO User Manual Regulatory Information EN 50131-1:2006+A2:2017 Security Grade (SG): 2 EN 50131-3:2009 Environmental Class (EC) : II EN 50131-6:2017 DP2 EN 50131-5-3:2017 Certified by Telefication EN 50131-10: 2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
AX PRO User Manual Warning This is a class B product. In a domestic environment this product may cause radio inter-ference in which case the user may be required to take adequate measures. FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
AX PRO User Manual Contents Chapter 1 Introduction ................................................................................................................... 1 1.1 System Description ........................................................................................................... 1 1.2 Specification ..................................................................................................................... 2 1.3 Appearance ........................................................
AX PRO User Manual Setup ATS in Transceiver of Receiving Center ............................................................... 77 Setup ATS in Transceiver of the Panel ........................................................................... 78 Signalling Test ............................................................................................................... 79 Chapter 5 General Operations ......................................................................................................
AX PRO User Manual A.6.6 Mail Configuration ............................................................................................... 87 B. Input Types ............................................................................................................................... 88 C. Output Types ............................................................................................................................ 91 D. Event Types ................................................................
AX PRO User Manual Chapter 1 Introduction 1.1 System Description AX Pro is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network, and GPRS as the secondary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc. ● Innovative Tri-X 2-way wireless technology. ● Two-way communication with AES-128 encryption.
AX PRO User Manual 1.
AX PRO User Manual Cloud Services Automation Hik-ProConnect Service √ √ Hik-Connect Service Wall-Switch Relay Module Smart Plug PS Typec √ √ √ √ √ √ √ √ Type A Mains Input Battery Capacity ~ 100-240V 50/60Hz 0.3A(Max) d 4520 mAh Battery Standbye Power Supply Service Environmental Requirements Size & Weight Approvals Up to 12 hrs Built-in rechargeable Lithium-ion Battery Type polymer battery Model: 765965 Current when on Battery 340 mA Recharge Period 4 hrs to 80% Low Voltage Message 3.
AX PRO User Manual d Nominal value. Actual capacity may vary slightly. The actual battery capacity for each individual device may be slightly above or below the nominal battery capacity. Removing the battery may cause damage to the device. To replace or repair the battery, please contact your installer. e In the condition of Wi-Fi connected, GPRS, ARC connected (polling interval: 1800 s), 8 inputs and 1 keypad accessed, and cloud service accessed. Note ISUP5.
AX PRO User Manual 1.3 Appearance Front Panel Table 1-2 Front Panel Description No. Name Description Solid Orange: In the disarming status, the LED indicates alarm (such as panic alarm, zone alarm, tampering alarm, etc.) and fault (such as operation fault, connection fault, etc.) 1 Alert Indicator ● ● 2 Link Indicator 3 Arm/Disarm Indicator Note The indicator or voice notifications will not response to any operation made by level 1 users.
AX PRO User Manual No. Name Description Note If the function of Arming Indicator Keeps Light is enable, the LED keeps solid blue when armed, and off when disarmed. The function does not compliant with EN standard. Flashing Red: Alarm Occurred 4 Alarm Indicator Solid Red: Device Tampered Off: No Alarm 5 Power Indicator 6 Tag Present Area Solid Green: Power on Off: Power off Note The function varies according to the model of device.
AX PRO User Manual Number Description Note Restart the device, the power LED flashes 3 times, and hold the reset button for 5 s. The voice prompt indicates the operation result. Press the button to switch the STA and Hotspot mode. 9 Power Interface 10 Power Switch 11 Network Interface SIM Card Slot 1 12 Note The function of GPRS (implemented with built-in SIM card slot) varies depends on the model of the device.
AX PRO User Manual Chapter 2 Start Up 2.1 Initial the Device While initial the device with Hik-ProConnector, the AX Pro should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system. 1. Connect to the network. Connect the device to the Ethernet, and power the device on.
AX PRO User Manual A site is the place where the alarm system deployed. Create a site where the device can be added to with it’s site name and address. The owner of the site would be an end user, usually regarded as administrator. 3. Add Device Open the site. Tap Add Device and scan the QR code on the label of the panel. The control panel will be added to the site created and managed by the installer account, which also means that the installer account was created in the panel.
AX PRO User Manual Note ● Red Star: TAMPER Screw. It is compulsory to secure the TAMPER screw. ● No adjustments are required. ● For use within the supervised premises only. Note Check the RF signal strength before connection and peripheral device installation. You can view the RF signal strength indication on the peripheral device.
AX PRO User Manual Chapter 3 User Management 3.1 User Management Note ● The users can be created only in the APP. ● The name and password of network user (web client and APP user)can be 1 to 27 characters and 8 to 16 characters. 3.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service. After the initial configuration finished, the installer shall invite the site owner and apply permission of site management and device configuration from the administrator account.
AX PRO User Manual The administrator account will be added to the control panel, which could be used to login to HikConnect app and local web client. 3.1.2 Cancel Installer Access The administrator can cancel the access authorization of the installer. 1. Enter the page More and tap Hik-ProConnect. All sites that managed by the Hik-ProConnect Service are listed on the page. 2. Tap the option button at the top-right corner of the site details page, and tap Cancel Authorization in the prompt menu. 3.
AX PRO User Manual 3.1.3 Add an Operator The administrator can share the device to other operators. 1. Tap the (share button) in the device list. 2. Enter the Hik-Connect account of the operator. Administrator can also select which device to be shared. A sharing message will be sent to the operator’s account, and the operator can read the message in the Hik-Connect app. 3. Accept the invitation, and the device will be listed in the device list.
AX PRO User Manual The operator account will be added to the control panel, which could be used to login to HikConnect app and local web client. 3.1.4 Delete an Operator Administrator user can delete an operator. 1. Enter the page More and tap Manage Sharing Settings. 2. Delete the selected operator or remove it from the device. 3.2 Access Entries The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform.
AX PRO User Manual perform essential operations. Access Entries for Administrator and Operators (Access Level 2) Hik-Connect Service The Hik-Connect service can be used for end users to access and manage the devices. Local Web Client As soon as the panel was added to the end user account on Hik-Connect Service, the HikConnect account can be used to login to the web client build in.
AX PRO User Manual Chapter 4 Configuration 4.1.Set-up with Hik-Proconnect 4.1.1 Use the Hik-Proconnect APP The installer can use the Hik-Proconnect to configure the AX PRO, such as activation, device enrollment etc. Download and Login the Hik-ProConnect Download the Hik-ProConnect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-ProConnect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-ProConnect mobile client.
AX PRO User Manual Add Peripheral to the AX PRO Add peripheral to the AX PRO. Steps 1. Select a site. 2. Select a control device (AX PRO). 3. Tap the + icon. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the peripheral. – Tap Manual Adding to enter the Add Device page. Enter the device serial No. and verification code to add the device. User Management The installers (user of Hik-ProConnect) can manage users.
AX PRO User Manual and then tap Linked Areas to set the area linked to the target user. Note Only the administrator can do such an operation. Edit Keypad Password If the target user is a administrator, an installer, or a manufacturer, you can tap the target user on the user list and then tap Edit Keypad Password to set the keypad password to the target user.
AX PRO User Manual 3. Tap + to add a Tag. 4. When hearing the voice prompt "Swipe Tag", you should present the Tag on the AX PRO Tag presenting area. ● When hearing a beep sound, the Tag is recognized. ● The Tag will be displayed on the Tag page. 5. Optional: Tap a Tag to enter the Setting Page. 6. Tap Edit Icon to edit the Tag name. Note ● If you log in as an installer, skip this step. Editing Tag name is only available to administrator. ● The name should contain 1 to 32 characters. 7. Slide Enable Tag..
AX PRO User Manual System Settings System Configuration You can set the device time zone and set the DST time. In the site, tap the AX PRO and then log in to the device (if required). Tap → System → Configuration to enter the configuration page. You can tap to select a time zone. You can enable the DST and set the DST bias, DST start time, and DST end time. System Options Set the system options. Option Management In the site, tap the AX PRO and then log in to the device (if required).
AX PRO User Manual After locking, users can not operate the device and receive messages. Communication failure packet loss times If the option is enabled, the system will detect interactive heartbeat between peripherals and the AX PRO. If no peripherals heartbeat is detected, the device will become offline. Fault Check In the site, tap the AX PRO. Tap → System → System Options → Fault Check to enter the page.
AX PRO User Manual Arming Indicator Keeps Light If the device applies EN standard, by default, the function is disabled. In this case, if the device is armed, the indicator will be solid blue for 5 s. And if the device is disarmed, the indicator will flash 5 times. When the function is enabled, if the device is armed, the indicator will be on all the time. And if the device is disarmed, the indicator will be off.
AX PRO User Manual 2. Tap → IPC → Event Video Settings to enter the page. 3. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality. Bitrate Type Select the Bitrate type as constant or variable. Resolution Select the resolution of the video output.
AX PRO User Manual Late to Disarm Time Set the time point mentioned in Late to Disarm. Weekend Exception If enabled, Auto Arm, Auto Disarm, and Late to Disarm are disabled on the weekend. Excepted Holiday Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling. Note Up to 6 holiday groups can be set. Communication Mobile Network Enter a short description of your task here (optional). Steps 1.
AX PRO User Manual alarm is triggered or restored. Note You need to set event filtering interval time. Panel Management Notification The device will push notifications when the user operate the AX PRO. Wireless Device Tampering Alarm Notification The device will push notifications when tampering alarm of any wireless device is triggered or restored. AX PRO Tampering Alarm Notification The device will push notifications when tampering alarm of the control is triggered or restored.
AX PRO User Manual 4. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, or *ADM-CID to set uploading mode. ADM-CID or SIA-DCSYou should select the Alarm Receiver Type as IP or Domain name, and enter the IP/domain name, port number, account code, timeout, re-upload times and heartbeat interval. Note Set the heartbeat interval with the range from 10 to 3888000 seconds. ISUPYou do not need to set the ISUP protocol parameters.
AX PRO User Manual 2. Tap a zone in the Device tab. 3. Tap . 4. Tap Edit Icon the zone name. 5. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delayed Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm. Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system without alarm. The system gives Entry/Exit delay time when it is armed or reentered.
AX PRO User Manual The zone activates all the time with sound/sounder output when alarm occurs. It is usually used in areas equipped with gas detectors (e.g., the kitchen). Medical Zone The zone activates all the time with beep confirmation when alarm occurs. It is usually used in places equipped with medical emergency buttons. Timeout Zone The zone activates all the time.
AX PRO User Manual sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap a sounder in the Device tab. 3. Tap . 4. Tap Edit Icon the sounder name. 5. Select linked areas. 6. Set alarming lasting time and alarm volume. 7. Enable arming/disarming LED, arming/disarming buzzer, alarm indicator according to actual needs. 8. Set heartbeat cycle. 9.
AX PRO User Manual Operation Description Control Relay Select the Device tab, and then select a wireless output expander to display the sirens linked to it, and then select siren(s) to enable/disable them. Bypass Zone Select the Device tab, and then select a zone (i.e., detector) and turn on the Bypass switch to bypass the zone.
AX PRO User Manual Remotely Configure AX Pro You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device.
AX PRO User Manual displayed. Switch Language Note You should have applied for a PIN. You can click enter the PIN. → to open the Language window, and then set the device language and 4.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.
AX PRO User Manual Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-Connect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client. Note For details, see User Manual of Hik-Connect Mobile Client. 3. Run and login the client. Add AX PRO to the Mobile Client Add an AX PRO to the mobile client before other operations. Steps 1. Power on the AX PRO. 2.
AX PRO User Manual Tag Management After adding Tags/tags to the wireless AX PRO, you can swipe the Tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and clear alarms. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → User Management → Tag to enter the Tag Management page. 3. Tap + to add a Tag. 4. When hearing the voice prompt "Swipe Tag", you should present the Tag on the AX PRO Tag presenting area.
AX PRO User Manual installer, you can only add and delete users. Steps Note There are four types of users for the AX PRO, including administrator (or owner), operator, installer (or setter), and manufacturer. Different types of users have different permissions for accessing the functionality of the AX PRO. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page. 2. Tap Invite Icon to enter the Recipient Page. 3. Select a user to invite.
AX PRO User Manual Note The password is allowed to be 4 to 6 digits. No number is disallowed. After you add one keypad, you can add PIN code (Keypad Password) in the user menu. When you click in the input box, there will be indication shows that 4 to 6 numbers allowed. Edit Duress Password If the target user is an administrator, you can tap the target user on the user list and then tap Edit Duress Password to set the duress password to the target user.
AX PRO User Manual Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area ● Away Arming: Tap any area to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. ● Disarm: Tap Away Arming Icon in any area to disarm a single area.
AX PRO User Manual All alarm notifications are listed in Notification page. 2. Select an alarm and you can view the alarm details. 3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered.
AX PRO User Manual Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap →Communication Parameters→ Wi-Fi. 3. Follow the instructions on the page and change the AX PRO to the AP mode. Tap Next. 4. Select a stable Wi-Fi for the device to connect. 5. Back to configuration page to enter the Wi-Fi password and tap Next. 6. Tap Connect to a network and wait for connection.
AX PRO User Manual 4.3 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. Note When using mobile browser, the default IP Address is 192.168.8.1. Note When connecting the network cable with computer directly, the default IP Address is 192.0.0.64 4. Use the activation user name and password to login. Note Refer to Activation chapter for the details.
AX PRO User Manual 4.3.1 Communication Settings Wired Network Settings You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. In the client software, select the device on the Device Management page and click enter the radar IP address in the address bar of the web browser and log in. , or 2. Click Communication Parameters → Ethernet to enter the page. 3. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port.
AX PRO User Manual 2. Connect to a Wi-Fi. Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save.Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input Wi-Fi password and click Connect. 3. Click WLAN to enter the WLAN page. 4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address. Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save.
AX PRO User Manual 2. Enable Wireless Dial. 3. Set the cellular data network parameters. Access Number Input the operator dialing number. Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password. APN Ask the network carrier to get the APN information and input the APN information. Data Usage Limit You can enable the function and set the data threshold every month.
AX PRO User Manual Data Used This Month The used data will be accumulated and displayed in this text box. 4. Click Save. Alarm Center You can set the alarm center's parameters and all alarms will be sent to the configured alarm center. Steps 1. Click Communication Parameters → Alarm Receiving Center to enter the Alarm Receiving Center page. 2. Select the Alarm Receiver Center as 1 or 2 for configuration , and slide the slider to enable the selected alarm receiver center.
AX PRO User Manual Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
AX PRO User Manual 2. Enable the target notification. Note If you want to send the alarm notifications to the mobile client, you should also set the Mobile Phone Index, Mobile Phone Number , and check the Notification Type. Note For message notification in alarm receiving center, select the center index before settings. 3. Click Save.
AX PRO User Manual Option Notification Panic Alarm Notification Medical Alarm Notification Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Alarm Receiver Center 1&2 Zone alarm & Lid Opened Wireless Device Lid Opened Tamper Notification Panic Alarm Notification Medical Alarm Notification Alarm Receiver Center Gas Alarm Notification Fire Alarm Notification Panel Management Notification S
AX PRO User Manual Option Notification Wireless Device Status Notification Mobile Phone Index 1 to 8 Mobile Phone Number Notification Type SMS & Voice Call Check Box Zone alarm & Lid Opened (Set Filter Time) Number of Calls Wireless Device Lid Opened Tamper Notification Mobile Phone Panic Alarm Notification Medical Alarm Notification Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Not
AX PRO User Manual Steps 1. Click Communication Parameters →Cloud Service Settings to enter the Hik-Connect Registration Settings page. 2. Click Communication Parameters → Guarding Vision Registration to enter the Guarding Vision Registration Settings page. 3. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 4. Check Register to Guarding Vision.
AX PRO User Manual Wired Network & Wi-Fi Priority The connection priority order from high to low is: wired network, Wi-Fi, cellular data network. Wired &Wi-Fi The system will select wired network first. If no wired network detected, it will select Wi-Fi network. Cellular Data Network The system will select cellular data network only. 7. Optional: Change the authentication password. Note ● By default, the authentication password is displayed in the text box.
AX PRO User Manual 2. Slide the slider to enable ISUP protocol. 3. Select the Address Type as IP or Domain Name. 4. Enter IP address or domain name according to the address type. 5. Enter the port number for the protocol. Note By default, the port number for ISUP is 7660. 6. Set an account, including the Device ID and ISUP Login Password. 7. Select Communication Mode.
AX PRO User Manual NAT Universal Plug and Play (UPnP™) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments. Enable the UPnP function, and you don’t need to configure the port mapping for each port, and the device is connected to the Wide Area Network via the router. Steps 1.
AX PRO User Manual 2. Select a zone and click to enter the Zone Settings page. 3. Edit the zone name. 4. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delayed Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm. Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system without alarm. The system gives Entry/Exit delay time when it is armed or reentered.
AX PRO User Manual Note You can set 2 different time durations in System Options → Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise. Perimeter Zone The system will immediately alarm when it detects a triggering event after the system is armed.
AX PRO User Manual Disabled Zone Alarms will not be activated when the zone is triggered or tampered. It is usually used to disable faulty detectors . 5. Enable Timeout Value, Silent Alarm, etc. according to your actual needs. Note Some zones do not support the function. Refer to the actual zone to set the function. 6. Enable Detector Enrolled, enter the serial No., and set the linked camera No. 7. Click OK. Note After setting the zone, you can enter Status → Zone to view the zone status.
AX PRO User Manual Note The available sounder volume range is from 0 to 3 (function varies according to the model of device). 5. Enable Enroll Wireless Sounder and set the sounder serial No. 6. Select the linked area. 7. Select to enable Alarm LED Indicator, Alarm Buzzer, Arm/Disarm LED Indicator, and Arm/Disarm Buzzer. 8. Set the Polling Rate and Alarm Duration. 9. Click OK. Note After the sounder is configured, you can click Status → Sounder to view the sounder status.
AX PRO User Manual 5. Check the Enable check box of Back-light Off Time, and set the duration of light off. 6. Select the keypad linked area. 7. Enable Enroll Wireless Keypad and set the serial No. 8. Click OK. Note ● After the keypad is configured, you can click Status → Keypad to view the keypad status. ● You can set the keypad password on the page of User Management → User → Operation. 4.3.3 Area Settings Basic Settings You can link zones to the selected area. Steps 1.
AX PRO User Manual Enable Auto Disarming Enable the function and set the disarming start time. The zone will be disarmed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. ● If the public area is enabled, the area 1 does not support auto disarming. Late to Disarm Enable the function and set the time. If the alarm is triggered after the configured time, the person will be considered as late.
AX PRO User Manual 4.3.4 Video Management You can add two network cameras to the AX PRO, and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email. Add Cameras to the AX PRO Steps 1. Click Device →IPC to enter the network camera management page. 2. Click Add , and enter the basic information of the camera, such as IP address and port No., and select the protocol type. 3. Enter the user name and password of the camera. 4. Click OK .
AX PRO User Manual Note It is recommended to use Gmail and Hotmail for sending mails. 4. Enter the receiver's information. 5. Click Receiver Address Test and make sure the address is correct. 6. Click Save. FTP You can configure the FTP server to save alarm video. Steps 1. Click Communication→ FTP to enter the page. 2. Configure the FTP parameters FTP Protocol FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.
AX PRO User Manual 2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality. Bitrate Type Select the Bitrate type as constant or variable. Resolution Select the resolution of the video output.
AX PRO User Manual 3. Set the keyfob parameters. Name Customize a name for the keyfob. Permission Settings Check different items to assign permissions. Single Key Settings Select from the drop-down list to set I key and II key's functions Combination Keys Settings Select from the drop-down list to set combination keys' functions. 4. Click OK. 5. Optional: Click to edit the keyfob information. 6. Optional: Delete a single keyfob or check multiple keyfobs and click Delete to delete the keyfobs in batch.
AX PRO User Manual 7. Optional: Click and you can change the Tag name. 8. Optional: Delete a single Tag or check multiple Tags and click Delete to delete Tags in batch. 4.3.6 Maintenance Test The AX PRO supports walk test function. Steps 1. Enter Project Management →Maintain →Test → to enable the function. Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Check the Test check box to start walk test. 3. Click Save to complete the settings. 4.
AX PRO User Manual Export File You can export debugging file to the PC. Steps 1. Click Maintenance → Export File to enter the page. 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. 4.3.7 System Settings Authority Management Set the authority options. Click System → System Options to enter the System Option Management page. Wireless Device Poll Check If the option is enabled, the system will detect all radio peripherals heartbeat.
AX PRO User Manual heartbeat is detected, the system will upload an event. Note For EN, do not switch to OFF. Arming with Fault If the option is enabled and there are active faults in a zone, the zone will be bypassed automatically when arming. Note You should disable the arming function in the Advanced Settings page. Or the AX PRO arming with fault function cannot be valid. AX PRO Status Notification If the option is enabled, the device will upload report automatically when the AX PRO status is changed.
AX PRO User Manual You can set the following parameters: Enable Arming When you enable the function, during the device arming procedure, the system will check the configured fault checklist. When there is fault occurred during the arming procedure, the procedure will be stopped. Note PKG keypad and the keyfob do not support this function. If this function is enabled, the arming will fail if there is a fault. It is necessary to eliminate the fault or close the Enable Arming.
AX PRO User Manual the device is disarmed, the indicator will be off. Note Only -P model supports this function. Prompt Fault When Arming If the device applies EN standard, by default, the function is disabled. In this case, the device will not prompt faults during the arming procedure. Note Only -P model supports this function. Enable Early Alarm If you enable the function, when the zone is armed and the zone is triggered, the alarm will be triggered after the delay time.
AX PRO User Manual If the option is enabled, when battery is disconnected or out of charge, the device will upload events. Wired Network Fault Check If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered. Wi-Fi Fault Check If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered.
AX PRO User Manual Note While you synchronize the time manually or with the computer time, the system records the log “SDK Synchronization”. DST Management Click System → System Settings → DST Management to enter the Time Management page. You can enable the DST and set the DST bias, DST start time, and DST end time. Security Settings SSH Settings Enable or disable SSH (Secure Shell) according to your actual needs.
AX PRO User Manual You can view the locked user or unlock a user and set the user locked duration. Note To compliant the EN requirement, the system will only record the same log 3 times continuously. Steps 1. Click System → System Security → Locking User Settings to enter the Locking User Settings page. 2. Set the following parameters. Max. Failure Attempts If the user continuously input the incorrect password for more than the configured times, the account will be locked.
AX PRO User Manual Module Lock Settings Set the module locking parameters, including the Max Failure Attempts, and locked duration. The module will be locked for the programmed time duration, once the module authentication has failed for the amount of configured times. Steps 1. Click System → System Security → Module Lock Settings to enter the Module Lock Settings page. 2. Select a module from the list, and click the icon. 3. Set the following parameters of the selected module. Max.
AX PRO User Manual Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
AX PRO User Manual Select file type needs to be exported. Click Export to export the file. Local Log Search You can search the log on the device. Click Project Management→ Log to enter the Local Log Search page. Select a major type and a minor type from the drop-down list, set the log start time and end time and click Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions.
AX PRO User Manual Device Upgrade Get Manufacture PIN To upgrade the device, a manufacture PIN is needed for authentication. The manufacture PIN can only get from the Hik-ProConnect service, which means that the installer, who authorized by administrator at access level 2, has authorized the access at level 4. The manufacture PIN can only work once. Get PIN from Hik-ProConnect Service Login with the installer account and enter the page of the device to be upgraded.
AX PRO User Manual will be authorized according to the standard tech-support procedure. Firmware Upgrade Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Remote Upgrade. 3. Enter the manufacture PIN to open the upgrade interface. 4. Click View to find the firmware file with the name digicap.dav. 5. Click Upgrade to complete.
AX PRO User Manual Note Both of the users and configuration information will be retained after upgrade finished. 4.3.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and communication. ● Zone: You can view the zone status, alarm status, detector battery capacity, and signal strength. ● Sounder: You can view sounder status, battery status, and signal strength.
AX PRO User Manual ● Keypad: You can view keypad status, battery status, and signal strength. ● Repeater: You can view repeater working status. ● Tag Reader: You can view Tag reader status, battery status, and signal strength. 4.4 Report to ARC (Alarm Receiver Center) AX Pro wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2.
AX PRO User Manual Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1. = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.
AX PRO User Manual = Server Setting = Address Type — IP — Domain Name Server Address / Domain Name Port No. Input IP address or domain name by which the transceiver of receiving center could be reached. Input port number of the server provided by the ARC = Account Setting = Account Code Input the assigned account provided by the ARC. = SIA DC-09 Protocol Setting = Transmission Mode — TCP — UDP Both TCP and UDP are supported for transmission.
AX PRO User Manual Login to Receiver. Click Traffic to review all the messages received.
AX PRO User Manual Chapter 5 General Operations 5.1 Arming You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report.
AX PRO User Manual ● ● ● ● ● Backup battery exception Alarm receiving fault Sounder fault Low battery of the keyfob Others Arming with Fault While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming). Forced arming only takes effect on the current arming operation. The forced arming operation will be record in the event log. 5.2 Disarming You can disarm the system with keypad, keyfob, Tag, client software, or mobile client.
AX PRO User Manual A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible. Solutions: 1. Check whether the network cable is loose and the panel network is abnormal. 2.
AX PRO User Manual Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice". A.2 Mutual Exclusion of Functions A.2.
AX PRO User Manual View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail. Please turn on the "forced arming" enable, or restore the zone to the normal status. A.5 Operational Failure A.5.
AX PRO User Manual Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked. A.6.3 Failed to Send Mails to Gmail Fault Description: The receiver's mailbox is Gmail. Click "Test Inbox" and prompt test fails.
AX PRO User Manual A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com 587 TLS/STARTTLS (TLS) Outlook smtp.office365.com 587 STARTTLS (TLS) Hotmail smtp.office365.com 587 STARTTLS (TLS) QQ smtp.qq.com 587 STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com 587 STARTTLS (TLSv1.2) 126 smtp.126.com 465 SSL/TLS Sina smtp.sina.
AX PRO User Manual B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed. Perimeter Zone Audible Response: Trigger the system sound and sounder.
AX PRO User Manual Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm. The zone activates all the time with beep confirmation when alarm occurs. Medical Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X medical alarm.
AX PRO User Manual Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.
AX PRO User Manual C. Output Types Table C-1 Output Types Output Types Active Restore Arming Arm the AX PRO After the configured output delay Disarming Disarm the AX PRO After the configured output delay Alarm When alarm event occurs. The After the configured output alarm output will be activated delay, disarm the AX PRO or after the configured exit/enter clear alarm delay. Zone Linkage When alarm event occurs, the linked relay will output alarm signal.
AX PRO User Manual D.
AX PRO User Manual E. Access Levels Level Description 1 Access by any person; for example the general public. 2 User access by an operator and administrator; for example customers (systems users). 3 User access by an installer; for example an alarm company professional.
AX PRO User Manual ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.
AX PRO User Manual F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.
AX PRO User Manual G.
AX PRO User Manual SIA Code CID Code Description MA E100 Medical Alarm MH R100 Medical Alarm Restored GA E151 Gas Leakage Alarm GH R151 Gas Leakage Alarm Restored FA E110 Fire Alarm FH R110 Fire Alarm Restored OP E401 Disarming CL R401 Away Arming OA E403 Auto Disarming CA R403 Auto Arming BC E406 Alarm Clearing CL R441 Stay Arming CD E455 Auto Arming Failed BB E570 Zone Bypassed BU R570 Zone Bypass Restored CT E452 Late to Disarm AT E301 AC Power Loss A
AX PRO User Manual SIA Code CID Code Description UY E321 Wireless Sounder Disconnected UJ R321 Wireless Sounder Connected UY E381 Wireless Detector Disconnected UJ R381 Wireless Detector Connected XT E384 Wireless Detector Low Voltage XR R384 Normal Wireless Detector Voltage ET E333 Expander or Wireless Device Disconnected ER R333 Expander or Wireless Device Connected UY E334 Wireless Repeater Disconnected UJ R334 Wireless Repeater Connected NT E352 Cellular Data Network D
AX PRO User Manual SIA Code CID Code Description / E306 Expander Deleted / R306 Expander Added / E306 Detector Deleted / R306 Detector Added / E306 Wireless Repeater Deleted / R306 Wireless Repeater Added / E306 Wireless Sounder Deleted / R306 Wireless Sounder Added BA E130 Burglary Alarm BH R130 Burglary Alarm Restored XT E338 Low Wireless Device Battery XR R338 Low Wireless Device Battery Restored LB E627 Programming Mode Entered LX E628 Programming Mode Exited
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