User's Manual

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Trademarks & Patents

Halo, myHalo, and Halo Monitoring are trademarks of Halo Monitoring Systems.

Halo Monitoring has several patents pending related to the products described in this manual.

Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation.

Mozilla and Firefox are registered trademarks of the Mozilla Foundation.

Adobe and Flash Player are registered trademarks of Adobe Systems Incorporated in the United

States and/or other countries.

All other trademarks mentioned in this document are the property of their respective owners.

Warranty Information

Unless otherwise specified, all equipment has a 12-month limited warranty from the date of

purchase against defects in material and workmanship. Any defective part will be replaced or

repaired if used in the manner described in the myHalo Personal Monitoring and Alert System

User Manual.

Limited Lifetime Warranty on Select Products

Select products have a limited lifetime warranty. Any defective part will be replaced or repaired if

used in the manner described in the user manual. The warranty does not protect against intentional

misuse or damage, including damage during shipment or damage from lightning. The following

products are included in this category:

1. Home Gateway

2. Chest strap transmitter (does not include battery or fabric electrode strap)

Contact our Technical Support Department as described in the Contact Information section

(below) to request assistance.

Exclusion of Warranties

Neither Halo nor provider nor any of Halo's licensors make any other warranty, expressed or

implied, with respect to the Halo system and all other warranties, whether expressed or implied,

are hereby disclaimed, including, without limitation, the implied warranties of merchantability

and fitness for a particular purpose. In no event shall Halo be liable for any incidental, indirect,

special, consequential or punitive damages, losses, costs or expenses of any kind, however caused

and whether based in contract, tort, strict liability or any other theory of liability.

Contact Information

You can contact Halo Monitoring online at http://www.halomonitoring.com, phone:

1-888-971-HALO (4256), or email: support@halomonitoring.com.

Warnings and Disclaimers

• If you have a pacemaker or other intravenous cardiac device, DO NOT use the myHalo

chest strap and transmitter before consulting with a physician.

• If you have a known skin allergy, or if you suspect an allergic reaction from using the

myHalo chest strap and transmitter, please check the materials listed in Appendix A:

Specifications on page 10 under Technical Specifications before using this product.

Summary of content (12 pages)

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Trademarks & Patents Halo, myHalo, and Halo Monitoring are trademarks of Halo Monitoring Systems. Halo Monitoring has several patents pending related to the products described in this manual. Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. Adobe and Flash Player are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.
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Overview Welcome to the myHalo™ Personal Monitoring and Alert System. This guide will provide you with the information necessary for wearing and caring for the system. If you have a computer and an internet connection available, you can access the web portal to view status and manage account settings. Navigate to http://www.halomonitoring.com/UserGuide to download an extended User Guide that further explains this option.
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Additional Requirements for Installation User Requirements • Either a standard phone line or a broadband Internet connection for the home gateway's primary connection to the call center. When the Internet (rather than a phone line) provides the primary connection, it is recommended you use a phone line as a backup connection. • An Internet connected home gateway requires an available Ethernet port on the user's home router or on the cable or DSL modem.
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Caregiver Requirements • A means of contacting the caregiver such as a standard phone or cell phone • Optional: A cellular phone with text messaging support. Optional for viewing the status of the loved one on the web: • A computer with an Internet connection. • Internet Explorer® 7 (or later) or Mozilla Firefox® 2 (or later). • Adobe® Flash Player® 9.0.124 or later. Guide Contents Wearing and caring for the monitor requires only a few steps.
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Step 2 Under your clothing, wrap the strap around your upper torso and connect the strap’s RIGHT side to the transmitter’s right (R) side. Make sure the Halo emblem is right-side-up and appears as shown in Figure 2. The silver button sensor on the back of the transmitter should be touching your skin. Note proper location of Halo emblem. Figure 2. Proper Fitting of the Transmitter Step 3 Adjust the strap to fit properly.
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2. Open the battery charge port by pulling on the plastic plug. Insert the charger plug into the charge port. Connect the other end to your electrical outlet as shown in Figure 3. 3. Remove from the charger after 1 to 1.5 hours or when the battery is fully charged (see Frequently Asked Questions on page 7, item #1). Close the battery plug (to ensure the device remains water tight) and put the strap back on your body. TRANSMITTER PLUG (Type G) TRANSMITTER BOTTOM TRANSMITTER FRONT Figure 3.
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center of your strap is for your peace-of-mind and to be used in emergencies. When you are wearing the transmitter, it should be easy to find the button, even through clothing. If you press the button, one of our operators will attempt to call you at home and/or your designated caregiver(s). If the operator does not receive an answer, they will call an emergency responder. Q: How do I know my system is working? A: The LEDs on the Home Gateway give you an indication of the system status.
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Q: How do I contact Technical Support? A: You can contact Halo Monitoring online at http://www.halomonitoring.com, phone: 1-888-971-HALO (4256), or email: support@halomonitoring.com. Navigating the Web Portal Monitoring your user status or the status of a loved one from the web portal is easy. Becoming familiar with a few web pages provides you with the necessary tools for successfully using the system. This section explains navigating and using the different areas of the web portal.
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Appendix A: Specifications This appendix provides standard specifications for the myHalo Personal Monitoring and Alert System, including the strap worn by the user. Intended Use This product is intended to be used as a home health care personal monitoring and alert system for seniors and their caregivers. The transmitter contains an accelerometer that sense rapid change in direction such as a fall. Technical Power output: 1 mW maximum Operating frequency: 2400 - 2483.
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Appendix B: Indicators The home gateway has multiple indicators on the front (see Figure 4) that provide information about its current state. These indicators are LEDs that illuminate in various colors, depending on the status. Refer to Table 1 for descriptions of each indicator. Figure 4. Home Gateway Front Panel Table 1. Indicators Indicator POWER LED STATUS LED WAN LED Description Solid green - The home gateway is powered on. Flashing green once per second - Conditions are normal.
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Table 1. Indicators (Continued) Indicator Description BATTERY LED Solid green - The battery level is above 40%. Solid amber - The battery level is between 20% and 40%. Solid red - The battery level is below 20% and needs charging. Flashing - The transmitter is plugged in and the battery is being charged. The LED color indicates the current charge level as specified above. ALARM LED/ Solid red LED and audible alarm - An alarm condition is detected.