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GreatCall®, GreatCall Link™, Lively®, and 5Star® are the trademarks and service marks of GreatCall,Inc. Copyright ©2019 GreatCall, Inc.
Welcome to the GreatCall® Family! Thank you for choosing the Lively® Mobile2. Your all-new mobile urgent response device features 5Star® medical alert service. With 5Star, you’ll have immediate, dependable access to our IAED-Certified Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week. This helpful User Guide contains everything you need to know about your Lively Mobile2. And if you have any questions or need assistance, our award-winning, 100% U.S.
Table of Contents Table of Contents Section 1: Getting Started................................................................... 1 Key Items in Your Lively Mobile2 Box........................................................................................2 Your Lively Mobile2..........................................................................................................................4 The Charging Dock............................................................................................
Section 3: Fall Detection.................................................................... 41 Legal.................................................................................................... 59 Fall Detection.................................................................................................................................. 42 How Fall Detection Works...........................................................................................................
Getting Started Section 1: Getting Started Topics • Key Items in Your Lively Mobile2 Box • Your Lively Mobile2 • The Charging Dock • Setting Up the Charging Dock • Powering On Your Lively Mobile2 for the First Time • Using the Charging Dock • When to Charge Your Lively Mobile2 • About the Battery Indicator 1
Key Items in Your Lively Mobile2 Box Getting Started • Lively Mobile2 – One-button Urgent Response device. • Charging Dock – Easy, drop-in design means no fumbling with extra cords. • Magnetic Lanyard – Wear your Lively Mobile around your neck, safely (required for Fall Detection). • Clip Accessory – Attach to your pocket, belt, purse or where convenient. • User Guide – Everything you need to know about your Lively Mobile.
Your Lively Mobile2 The Front of Your Lively Mobile2 Speaker – Integrated into the Lively Mobile2 so you can hear the 5Star Agent or 9-1-1 Operator directly through the device. • Battery Indicator – Flashes red when the battery is low and flashes green when charging (learn more in “About the Battery Indicator” on page 20). • Call Button – Allows you to call 5Star Service or 9-1-1.
Getting Started Lanyard Slot Serial Number • Lanyard Slot – Attach the included Magnetic Lanyard for use around your neck. • Serial Number – This number is used for activating your device. • Power Button – Turns the Lively Mobile2 on and off. • Charging Contacts – (Bottom of device) Allows charging with the included Charging Dock. Getting Started The Back of Your Lively Mobile2 i INFO Power Button Charging Contacts 6 By design, there is no volume control.
The Charging Dock Getting Started • Power Cord – Provides power to the Charging Dock from a wall outlet. • Power Indicator – Lights up green when plugged into a wall outlet. • Charging Contacts – Allows charging of your Lively Mobile2 when docked. Getting Started The Charging Dock Power Indicator Charging Contacts Power Cord 8 IMPORTANT! Do not place the Charging Dock in areas where it can get wet.
Setting Up the Charging Dock Getting Started Getting Started We’ve included a Charging Dock to make it easy for you to always have your Lively Mobile2 fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your device. 1. Determine where you would like to place your Charging Dock. Do not place the charging dock in a location where it could get wet. 2. Plug the Power Cord into a wall outlet. 3.
Powering On Your Lively Mobile2 for the First Time Getting Started Getting Started 1. Ensure that your Charging Dock is plugged into a wall outlet. 2. Lower your Lively Mobile2 into the Charging Dock, as illustrated. 3. After a few moments you will hear “Setting up device, please wait.” This process may take several minutes. 4. Once complete you will hear “Welcome to 5Star” and the Service Indicator behind the Call Button will begin flashing green, indicating that the device is working properly. 5.
Getting Started Your device is not ready for use until you hear “Welcome to 5Star” and the Service Indicator located behind the Call Button is flashing green. If you hear a voice prompt saying “Activation failed at step...”, take a note of what step number it failed and contact Customer Care at 1-800-463-5412. Using the Charging Dock 1. Lower your Lively Mobile2 in the Charging Dock until the Charging Contacts on both the device and the Charging Dock make contact.
Getting Started 16 3. To remove your Lively Mobile2 from the Charging Dock, simply grasp the device and lift it up and away from the Charging Dock. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required, the Battery Indicator on the device will turn off to save power. 17 Getting Started 2. The Battery Indicator on your Lively Mobile2 will flash green during the charging process.
Getting Started Always place your Lively Mobile2 in the Charging Dock when you’re not using it so that it is always ready when you need it. We recommend charging each night when you go to bed. i INFO Getting Started When to Charge Your Lively Mobile2 To protect the battery, the Lively Mobile2 will automatically stop charging if the device temperature drops below 32°F or rises above 113°F. Charging will automatically resume when the device temperature returns to normal levels.
About the Battery Indicator Getting Started Getting Started The Battery Indicator is located above the Call Button on your Lively Mobile2. The Battery Indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the Battery Indicator.
Section 2: Using Your Lively Mobile2 Getting Started 22 • Turning on Your Lively Mobile2 • Calling 9-1-1 in an Emergency • Turning off Your Lively Mobile2 • Answering Incoming Calls • When to Use Your Lively Mobile2 • Connecting with Urgent Care • Where to Use Your Lively Mobile2 • About the Service Indicator • Calling 5Star • Using the Included Accessories Using Your Lively Mobile2 Topics 23
Turning off Your Lively Mobile2 Press the Power Button briefly. The Service Indicator will turn green and the Battery Indicator will turn green. Alternatively, placing your Lively Mobile2 into the Charging Dock will also turn on your device if it was previously turned off. Press and hold the Power Button until you hear a tone and voice prompt of “Powering off.” The Service Indicator and Battery Indicator will turn solid red for a few seconds indicating that the device is turning off.
Where to Use Your Lively Mobile2 Potential emergency situations: Your device is completely mobile and is powered by America’s most reliable nationwide network. You can use your Lively Mobile2 at home or on the go, wherever you have cellular service. • • You’re having trouble breathing. You have a weird tingling in your arm and you are not sure what to do. • You slipped and fell in the shower. General assistance or cautious situations: • • • You locked yourself out of your house without the keys.
If Your Call to 5Star Requires 9-1-1 Assistance Your Lively Mobile2 comes with 24/7 access to 5Star Service. Trained in CPR and other emergency procedures, IAED-Certified 5Star Agents will confirm your location using patented GPS technology, evaluate your situation and get you the help you need. To Call 5Star: If you call 5Star and the 5Star Agent determines that you need emergency assistance, the Agent will connect you directly to 9-1-1 emergency services. 1. Press and release the Call Button briefly.
Test or Accidental Calls to 5Star Using Your Lively Mobile2 If you decide to test 5Star Service or accidentally place a call to 5Star, please wait on the line for an Agent to answer and advise them that you do not need assistance. If you hang up before speaking with an Agent, 5Star may treat the call as a potential emergency. Calling 9-1-1 in an Emergency In addition to your 24/7 access to 5Star, your Lively Mobile2 can also call 9-1-1 directly if you experience a critical emergency. To Call 9-1-1: 1.
When there is an incoming call, your Lively Mobile2 will ring with an audible tone: There are a few scenarios when you may receive an incoming call on your device: 1. To answer, firmly press and release the Call Button and speak clearly into the Microphone located at the bottom of the device. • After a 9-1-1 call, the 9-1-1 Operator will have the ability to call you back. • After a 9-1-1 call, a 5Star Agent may call you to see if you need further assistance. • You call 5Star and hang up immediately.
About the Service Indicator Using Your Lively Mobile2 With certain GreatCall Health & Safety Packages, you have access to Urgent Care. Urgent Care provides you with unlimited health advice from experienced, registered nurses in English or Spanish, 24-hours a day, 7-days a week. The Call Button will glow to indicate the status of your cellular service. This Service Indicator will let you know whether or not you have cellular coverage and if the device is powered on and ready to use.
Magnetic Lanyard Clip Accessory The included Magnetic Lanyard allows you to wear your Lively Mobile2 around your neck. The included Clip Accessory allows you to attach your Lively Mobile2 to things like your purse, belt or pocket. To attach the Clip Accessory, slide the Lively Mobile2 down into the accessory as shown in the illustration. IMPORTANT! If you are subscribed to Fall Detection Service, the Fall Detection feature will be disabled when your Lively Mobile2 is inserted into the Clip Accessory.
Using Other Lanyard Accessories Using Your Lively Mobile2 Using Your Lively Mobile2 If you are subscribed to Fall Detection Service, the Lively Mobile2 must be used with the included Magnetic Lanyard. This lanyard was designed with the specific length to allow the Lively Mobile2 to accurately detect a fall. If you are not subscribed to Fall Detection Service, other third-party lanyard accessories can be used if they provide you additional comfort.
Section 3: Fall Detection 40 • Fall Detection • How Fall Detection Works • Confirming Fall Detection is Enabled • Wearing Your Lively Mobile2 with Fall Detection • What Happens in the Event of a Fall Fall Detection Using Your Lively Mobile2 Topics 41
Fall Detection How Fall Detection Works Using patented algorithms and the built-in accelerometer, your Lively Mobile2 can evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. 1. If a fall is detected and you are unable to press the Call Button on your Lively Mobile2, the device will automatically call 5Star Service. 2. You will be connected with a 5Star Agent. 3.
Confirming Fall Detection is Enabled Wearing Your Lively Mobile2 with Fall Detection Fall Detection is ready to use if when powering on your Lively Mobile2 you hear “Welcome to 5Star, Fall Detection enabled.” Ensure you have attached the included Magnetic Lanyard to your Lively Mobile2. See “Using the Included Accessories” on page 36 on how to attach the Magnetic Lanyard.
If your Lively Mobile2 detects a fall, it will play an audio message “Fall detected. Calling 5Star. Press button to cancel.” You will have a few seconds to cancel the call. Fall Detection • If you did not fall or do not need assistance, press the Call Button to cancel the call. You will hear an audio message, “Call canceled”. • If you do not cancel the call within a few seconds, your Lively Mobile2 will automatically call 5Star.
Section 4: Managing Your Account Fall Detection 48 • MyGreatCall • Personal Emergency Profile • Sending a Test Call to Your Lively Mobile2 • Sending a Tone to Find a Misplaced Lively Mobile2 • Locating Your Lively Mobile2 Using GreatCall Link • Just In Case Notes • Billing Information Managing Your Account Topics 49
Personal Emergency Profile MyGreatCall allows you to easily and securely manage your 5Star account and Personal Emergency Profile online. If you haven’t set up a MyGreatCall account yet, you will need to register by navigating to MyGreatCall.com on your computer’s web browser and following the easy instructions. Your Personal Emergency Profile (PEP) provides our 5Star Agents with important information that will be critical in assisting you in uncertain or unsafe situations.
Medical information such as medications, doctors, hospitals, medical and physical conditions • Vehicles that you drive, including make, model, color and license plate number Managing Your Account If you do not have access to MyGreatCall.com, you will be able to provide us with your PEP details securely by fax or mail. A PEP form will be included in your Lively Mobile2 Welcome Kit, which you will receive in the mail within a few weeks after you activated your service.
Locating Your Lively Mobile2 Using GreatCall Link If you have lost or misplaced your Lively Mobile2, a special tone can be played to help you find it. Simply use the “Ping My 5Star” feature found on MyGreatCall.com to send a distinctive tone to your Lively Mobile2. The “Ping My 5Star” tone will play for a limited time and then stop. With select GreatCall Health & Safety Packages you can view the last known location of your Lively Mobile2 on a map by using GreatCall Link found at MyGreatCall.com.
Billing Information “Just in Case Notes” can be used to share a variety of notes for 5Star Agents such as future events, names of people you’ll be with, gate codes, locations of a spare key and hearing or speech conditions. This information will be visible to 5Star Agents to better assist you during your calls. To conveniently help you manage your billing information, you can access MyGreatCall.com to update your billing address and credit card information, as well as review your payment history.
Legal Managing Your Account Welcome to the GreatCall family! Thank you for using our products and services (“Services”). These terms and conditions apply to your use of 5Star Services on your Lively Mobile device. Lively Wearable terms and conditions differ and can be found at https://www.greatcall.com/legal/lively-wearable-terms-conditions. BY USING OUR SERVICES, YOU ARE AGREEING TO THESE TERMS. PLEASE READ THEM CAREFULLY.
60 charge you at our then current rates for your usage in excess of the limit amount. You agree that we may use any credit or debit card or other payment account of yours that we have on file for payment of such charges. Your Interactions With 5Star Agents We may record and monitor conversations between you and our agents, emergency service providers, the police, or other third parties.
62 TO THE FULLEST EXTENT PERMITTED BY LAW, WE, OUR SUPPLIERS AND OUR THIRD PARTY CONTENT AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS.
64 pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being costprohibitive as compared to the cost of litigation, (e) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (f) the arbitrator shall honor claims of privilege and privacy recognized at law; and (g) a decision by the arbitrator (including any finding of fact and/ or conclusion
Optional Services Legal IF YOU ARE ENROLLED IN ANY OF THE OPTIONAL SERVICES BELOW, YOU AGREE TO BE BOUND BY THESE TERMS IF YOU USE THE SERVICES. IF YOU DO NOT AGREE TO THE TERMS RELATED TO THE OPTIONAL SERVICE, THEN DO NOT USE THE SERVICE. Ending Optional Service You can cancel any or all of your optional service at any time. All you have to do is call us and tell us you want to cancel the service. We will cancel the service immediately and you will not be charged for any future months.
Shipping charges are not refundable. You will be charged a $10 restocking fee. Health and Safety Information Legal GreatCall recommends that you read all of the Health and Safety information concerning your Lively Mobile. Visit www.greatcall.com/legal/5star-fcc-compliance to view or print this information. FCC Part 15.19 Statement This device complies with Part 15 of the FCC Rules.
RF Exposure Information(SAR) The SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types GCR4 (FCC ID:2ABDK-GCR4) has also been tested against this SAR limit. SAR value reported under this standard during product .certification for use when properly worn on the body is 1.433W/kg with provided accessories.
