Grandstream Networks, Inc. GXP2020/GXP2010/GXP2000/GXP1200/GXP280/GXP285 Enterprise IP Phones GXP-2020 GXP-1200 Grandstream Networks, Inc. GXP-2010 GXP-2000 GXP User Manual Firmware 1.2.5.
TABLE OF CONTENTS GXP USER MANUAL WELCOME ................................................................................................................................................................. 4 INSTALLATION......................................................................................................................................................... 5 EQUIPMENT PACKAGING ......................................................................................................................
Table 7: GXP Technical Specifications ......................................................................................... 11 Table 8: LCD Buttons .................................................................................................................... 13 Table 9: LCD Icons ....................................................................................................................... 14 Table 11: GXP Call Features ......................................................................
Welcome Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3rd party SIP platforms. It is ideal for the enterprise customer. The GXP Series supports a broad range of codecs, security protection, PoE (not supported on GXP-280), dual 10/100mbps Ethernet ports and are very easy to manage.
Installation EQUIPMENT PACKAGING Table 1: Equipment Packaging Main Case Handset Phone Cord Power Adaptor Ethernet Cable High Phone Stand Low Phone Stand Wall Mount Spacers (2) GXP-280/285 Yes Yes Yes Yes Yes No Yes No GXP-1200 Yes Yes Yes Yes Yes Yes No Yes GXP-2000 Yes Yes Yes Yes Yes No No No GXP-2010 Yes Yes Yes Yes Yes Yes Yes Yes GXP-2020 Yes Yes Yes Yes Yes Yes Yes Yes CONNECTING YOUR PHONE The connectors of the GXP1200/2010/2020 are located on the bottom of the device while they are located on
1) 2) 3) 4) One GXP Extension unit One PS2 cable One connection plate One Universal Power Adaptor FIGURE 1: CONNECTING THE GXP–2000 AND THE GXP–EXTENSION GXP–2000 w/GXP–Extension GXP Extension Connecting the GXP–2000 w/GXP–Extension Reverse side of connection w/connection plate Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package. The first GXP–Ext draws power directly from the phone.
Figure 2: GXP–2000 Internal Headset Wiring Schema NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a 2.5mm headset. The converter can be purchased at any electronics store. SAFETY COMPLIANCES The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package.
Product Overview Table 3: GXP Product Models Model Picture Overview GXP280 is an entry-level SIP phone. It features: Single line Three soft keys GXP-280 GXP285 is an entry-level SIP phone. It features: GXP-285 Single line Three soft keys PoE Supported GXP1200 is an entry-level SIP phone. It features: GXP-1200 Two lines Three soft keys PoE Supported GXP2000 is a mainstream SIP phone.
GXP2020 is an executive SIP phone.
Table 6: GXP Hardware Specifications LAN Interface (Ethernet ports) Graphic LCD Display Expansion Module Support Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 128x32 pixel 128x32 pixel 130x64 pixel 240x120 pixel 320x160 pixel GXP-280/285 GXP-1200 No Headset Jack Call Appearance LED GXP-2000 No GXP-2010 Yes GXP-2020 Yes Yes GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 2.
Table 7: GXP Technical Specifications Lines Protocol Support Display Feature Keys Device Management Audio Features Telephony Features Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys (non programmable on GXP-280/285, GXP1200, GXP2000). Support SIP 2.
Network and Provisioning Firmware Upgrades Advanced Server Features Security (attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID display or block, Do-Not-Disturb (DND) and volume control Multi-party conferencing (up to 5), dial plan prefix, off-hook auto dial, auto answer, early dial and speed dial (on some models) Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, manual or dynamic host configuration protocol (DHCP) network setup Supp
Using the GXP SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP-2xxx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE SELECTORS Selects the phone line printed on its right-hand side. SIP PHONE LINES Displays the available phone lines. Choose a phone line by pressing the corresponding line selector on the left-hand side.
Call Parking: FOR GXP2020/GXP2010 ONLY. Refer to the GXE5024/5028 Online User Manual for more information. SPECIAL SOFT BUTTONS (Excluding GXP2000 and Only When Integrated with GXE5024/50 28) • CallPark • PickUp When a GXP2020 dials out, the Call Park soft button will display on screen. To park the call, press the ‘Call Park’ button. When another GXP2020 goes off-hook the Call Pickup soft button will display on screen. To pickup the parked call, press the ‘Call Pickup’ button.
Calls Forwarded Icon: INDICATES calls are forwarded Follow ‘call forwarding’ procedures Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/down button AM PM Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.
TABLE 10: GXP KEYPAD BUTTONS Key Button Key Button Definitions LINE BUTTONS Line keys with LED, can be configured to different SIP profiles TRANSFER TRANSFER key: Transfer an ACTIVE call to another number CONF Press CONF button to connect Calling/Called party into conference MUTE Mute an active call; or Delete a key entry Also used to ‘REJECT’ incoming call.
MAKING PHONE CALLS Handset, Speakerphone and Headset Mode The GXP series phones allow you make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key. For headsets to operate, the user must plug the headset to an RJ22 or 2.5mm port on the phone, which allows the user to pick-up, speak, or hang-up calls.
3. CALL RETURN: To call the last phone number that called your phone. When returning a call, the phone will use the same SIP account as the call was made to. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call. i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key To call a phone number in the phone’s history 4.
Note: The multi-functional buttons will function as LINE keys when all LINEs are busy. The LED will flash in red to indicate an incoming call. Press the button to pick up the call. If any one of the Multi Purpose Keys is associated with a call, the button’s speed dial/BLF function will not work. Making Calls using IP Addresses Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.
ANSWERING PHONE CALLS Receiving Calls 1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. 2. Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2).
1. Blind Transfer: Press “TRANSFER (or TRNF for GXP-2000)” button, then dial the number and press the “SEND” button to complete transfer of active call. 2. Attended (or Supervised) Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE on HOLD. Once the second call is established, press “TRANSFER (or TRNF)” key then the LINE button of the waiting line to transfer the call. Hang up the phone call after “Transfer Successful” is displayed in the screen. 3.
NOTE: The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the MSG button to retrieve the message. An IVR will prompt the user through the process of message retrieval. Press a specific LINE to retrieve messages for a specific line account.
CALL FEATURES The GXP supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF.
Configuration Guide The GXP can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. CONFIGURATION VIA KEYPAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right. Press the OK button to confirm a menu selection, delete an entry by pressing the MUTE/DEL button.
• • • • • SIP To change SIP-server settings for primary account. Upgrade In this menu setting regarding the firmware server and Config server can be changed. It also enables the user to make the phone attempt to download new firmware. Multi Purpose Key (On GXP2000/2010/2020 only) To configure multi-purpose keys. Factory Reset Key in the physical/MAC address on back of the phone. Press Menu button to reset FACTORY DEFAULT setting.
FIGURE 3: KEYPAD GUI FLOW Call History MENU Any of previous menus Answered Calls Dialed Calls Missed Calls Back Back Clear All New Entry Phone Book New Entry Download Phonebook XML Back Name: Number: Acct: Confirm Add: Cancel & Return: LDAP Directory Call History Status View Directory Download Directory Search Configuration Back Search Configuration Select Filter Filter Value Back Instant Message Do Not Disturb Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Fac
CONFIGURATION VIA WEB BROWSER The GXP embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox.
Table 13: Device Configuration - Status MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP address of GXP Product Model This field contains the product model information. Part Number This field contains the product part number Software Version • • Program: This is the main software (firmware) release number, always used to identify the software (firmware) system of the phone.
Multi Purpose Key X These options are used to assign a function to the corresponding multi purpose key. Options available are: 1. “Speed Dial”. 2. “BLF” (Busy Lamp Field). This option has to be supported on the PBX and it indicates the status of the extension. The three possible states are idle (green), busy (red), ringing (blinking red). 3. “Presence Watcher”. This option has to be supported by a presence server and it is tied to the “Do not disturb” status of the phone. 4. “Eventlist BLF”.
Daylight Savings Time This parameter controls time displayed in daylight savings time. If set to “Yes”, then the displayed time will be 1 hour ahead of normal time. The “Optional Rule” is configured to automatically adjust the Daylight Savings Time (DST) based on the rule set in this field. Rule Syntax: • start-time; end-time; saving • Both start-time and end-time have the same syntax: month,day,weekday,hour,minute o month: 1,2,3,..,12 (for Jan, Feb, .., Dec) o day: [+|-]1,2,3,..,31 o weekday: 1, 2, 3, ..
HEADSET Key Mode Select either “Default mode” or “Toggle Speaker(default)/Headset” or “Toggle Speaker/Headset(default)”. In “Default Mode”, only the speakerphone will ring for an incoming call. User can use the headset key to pick-up, speak, and hang up calls through headset. The headset icon will appear on the LCD when a call is in progress. If “Toggle Speaker/Headset(default)”is checked, only the headset will ring for an incoming call.
Voice Frames per TX This field contains the number of voice frames to be transmitted in a single Ethernet packet (be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte (or 120kbps)). When setting this value, be aware of the requested packet time (ptime, used in SDP message) is a result of configuring this parameter.
Keep-alive interval This parameter specifies how often the GXP sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Use NAT IP NAT IP address used in SIP/SDP message. Default is blank. STUN Server IP address or Domain name of the STUN server. STUN resolution result will be displayed in the STATUS page of the Web UI. Firmware Upgrade and Provisioning Default method is HTTP.
Automatic Upgrade This function is used by ITSP. End user should NOT touch these parameters. Default is No. Choose “Yes” to enable automatic HTTP upgrade and provisioning. In “Check for upgrade every” field, enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes. When set to “No”, the phone will only perform HTTP upgrade and configuration check once at boot up.
NTP server This parameter defines the URI or IP address of the NTP (Network Time Protocol) serve. It is used to display the current date/time. Public Mode Default is ‘No’ (standard mode). Supported only on GXP1200, GXP2010, and GXP2020. This feature is designed specifically to support the Call Queue feature implemented on Grandstream’s GXE5024 or GXE5028. If set to ‘Yes’, this feature will allow other call queue agents to login/logout using their own login name and password on the same phone.
Use Quick IP Call Mode Dial an IP address under the same LAN/VPN segment by entering the last octet in the IP address. In the Advanced Settings page there is an option “Use Quick IP-call mode”. Default setting is No. When set to YES, and #XXX is dialed, where X is 0-9 and XXX <=255, phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK). See Quick IP Call Mode for details.
Display Language Allows user to choose preferred display language in web UI and key pad UI. Language file postfix allows the language file to have different postfixes so the phone can request a particular file. It will append an underscore "_" plus the string in the language file postfix. The default language file name is "gxp.lpf". If the field “Language File postfix “has "NL" string in it, then the phone will request "gxp_NL.lpf" instead of "gxp.lpf." User can only load one secondary language.
Authenticate Password SIP service subscriber’s account password for GXP to register to (SIP) servers of ITSP. Name SIP service subscriber’s name that is used for Caller ID display. Use DNS SRV: Default is No. If set to “Yes”, the client will use DNS SRV to look up server. User ID is Phone Number If the phone has an assigned PSTN telephone number, this field should be set to “Yes”. Otherwise, set it to “No”.
SUBSCRIBE for Registration Event Default is No. This is mainly used for IMS purposes. When enabled, the terminals should store the Service-Route header values after successfully registered, and thereafter add a route header with the values stored in the Service-Route when initiating a request excluding REGISTER. PUBLISH for Presence Enable Presence feature. Proxy-Require SIP Extension to notify SIP server that the unit is behind the NAT/Firewall.
UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use the phone as the refresher. Force INVITE Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh the session timer. Enable 100rel PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is required to support PSTN internetworking..
eventlist BLF URI If a server supports this feature, user needs to configure an "eventlist BLF" URI on the service side (i.e.: BLF1006@myserver.com) On the GXP, under Account page, fill in the ""eventlist BLF" field with the URI without the domain. (i.e.: BLF1006). Under Basic Settings, please select "eventlist BLF", choose account number, monitored number, etc. Special Feature Default is Standard. Choose the selection to meet special requirements from Soft Switch vendors.
Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. FIRMWARE UPGRADE THROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URLs. • • firmware.mycompany.com:6688/Grandstream/1.2.5.3 72.
Instructions for local TFTP Upgrade: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6.
Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.