Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
GNU GPL INFORMATION GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.
Table of Contents DOCUMENT PURPOSE ................................................................................................. 8 GUI INTERFACE EXAMPLES ........................................................................................ 9 WELCOME ................................................................................................................... 10 PRODUCT OVERVIEW ................................................................................................
BLUETOOTH (AVAILABLE ON GRP2614 ONLY) ....................................................... 91 PACKET CAPTURE ..................................................................................................... 92 OUTBOUND NOTIFICATION SUPPORT ..................................................................... 93 UPGRADING AND PROVISIONING .......................................................................... 105 Upgrade via Keypad Menu ..............................................................
Table of Tables Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance ........................... 11 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ........................................................ 12 Table 3: GRP2613 Technical Specifications ............................................................................................... 13 Table 4: GRP2614 Technical Specifications ..........................................................................................
Table of Figures Figure 1: GRP2600 Package Content ........................................................................................................ 16 Figure 2: Phone Stand and Mounting Slots on the GRP2600. ................................................................... 17 Figure 3: Tab on the Handset Cradle .......................................................................................................... 17 Figure 4: GRP2600 Back / Side View ............................................
DOCUMENT PURPOSE This document describes how to configure GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614, please visit http://www.grandstream.com/support to download the latest “GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 User Guide”.
GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/GRP2600_web_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7.
WELCOME Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 CarrierGrade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).
PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP2600 phones: Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance 4 dual-color line keys that can be digitally programmed as up to 16 provisionable BLF/fast-dial keys. GRP2612 GRP2612P 2.
Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Graphic Display Dual switched auto-sensing 10/100 Mbps Ethernet ports, with integrated PoE (only GRP2612P/GRP2612W) 2.
Guide Compliance FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B Table 3: GRP2613 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Graphic Display Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE 2.
Temperature and Humidity Package Content Compliance 32-104℉ / 0～40℃, 10-90% (non- condensing) GRP2613 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B Table 4: GRP2614 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, Spanish, Turkish Upgrade/Provisioning Power & Green Energy Efficiency Temperature and Humidity Package Content Compliance Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP2600 phone. Equipment Packaging Table 5: Equipment Packaging GRP2600 • 1 x GRP2600 Main Case. • 1 x Handset. • 1 x Phone Stand. • 1 x Ethernet Cable. • 1 x Power Adapter. • 1 x Phone cord. • 1 x Quick Installation Guide. • 1 x GPL License.
GRP2600 Phone Setup The GRP2600 phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Slot for the wall mount spacers and phone stand Figure 2: Phone Stand and Mounting Slots on the GRP2600. Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand. (Upper half, bottom part). Using the Slots for Wall Mounting 1.
Connecting the GRP2600 To setup the GRP2600, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable. 3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped. 4. The LCD will display provisioning or firmware upgrade information.
• When the phone is in idle, pressing the UP-navigation key can see phone’s IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 6: Configuration Menu Call History Displays Local call logs: All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware • Account status. • Network status.
Enables/disables Do Not Disturb on the phone. • Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK” button. • Sounds o Ring Tone Configures different ring tones for incoming call. o Ring Volume Adjusts ring volume by pressing left/right arrow key.
Multi-Tap. Multi-Tap: User may tap the same key multiple times to switch to the desired character. Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button. User can select the desired character by entering the corresponding ID on keypad. • Date Time o Allow DHCP Option 42 to override NTP server o Allow DHCP Option 2 to override Time Zone setting o Time Settings It is used to configure date and time on the phone.
Answer and No Answer Timeout. System sub menu includes the following options: • Network o Internet Protocol Selects Prefer IPv4 / Prefer Ipv6 / IPv4 only or IPv6 only. The default setting is “Prefer IPv4”. o IP Setting Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. o Wi-Fi Settings (GRP2612W & GRP2614 only) Enables/disables Wi-Fi, scan available Wi-Fi networks. o 802.
• • Web Access o Web Access Mode o HTTP web port o HTTPs web port Upgrade o Firmware Server Configures firmware server for upgrading the phone. o Config Server Configures config server for provisioning the phone. o Upgrade Via Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. o Start Provision Starts Provision immediately. • • Language Download o Auto Language Download o Language Download Factory Functions o Diagnostic Mode All LEDs will light up.
o Certificate Verification This is used to validate certificate chain for the server’s certificate. • UCM Detect Detect/connect UCM server to process auto-provision. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network. • Authentication o Admin Password This is used to change the admin password for Web UI access. o End User Password This is used to change end user password for Web UI access.
The following picture shows the keypad MENU configuration flow: MENU Call History Status Contacts Messages Preference Phone System Reboot Local Call Logs Account Status Network Status System information Provider Status Enable/Disable Password Local Phonebook Local Group LDAP Directory Ring Tone Ring Volume Instant Messages Voice Mails Active LCD Brightness Idle LCD Brightness Active LCD Timeout Screensaver Screensaver Timeout Do Not Disturb Keypad Lock Sounds Appearance Language and Input Da
Configuration via Web Browser The GRP2612/GRP2612P/GRP2612W, GRP2613, GRP2614 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE. To access the Web GUI: 1. Connect the computer to the same network as the phone. 2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing Up arrow button when phone is at idle state. 3.
Saving Configuration Changes After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply" button. We recommend rebooting or powering cycle the phone after applying all the changes. Rebooting from Remote Locations Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely.
CONFIGURATION GUIDE Definitions This section describes the options in the phone’s Web GUI. As mentioned, you can log in as an administrator or an end user. • Status: Displays the Account status, Network status, and System Info of the phone. • Account: To configure the SIP account. • Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web services, XML applications, programmable keys etc. • Network: To configure network settings.
OpenVPN® IP The OpenVPN® IP obtained on the phone. Subnet Mask The subnet mask obtained on the phone. Gateway The gateway address obtained on the phone. DNS Server 1 The DNS server address 1 obtained on the phone. DNS Server 2 The DNS server address 2 obtained on the phone. PPPoE Link Up PPPoE connection status. NAT Type The type of NAT connection used by the phone. NAT Traversal Display the status of NAT connection for each account on the phone.
Status → Programmable Keys Status →Virtual Multi-Purpose Keys VPKs Status • Mode • Account • Description • Value Status → Programmable Keys Status → Multi-Purpose Keys MPKs Status • Mode • Account • Description • Value Status → Programmable Keys Status → Softkeys Softkeys • Mode • Account • Description • Value Account Page Definitions Table 8: Account Page Definitions Account x → General Settings Account Active This field indicates whether the account is active.
SIP User ID Authenticate ID Authenticate Password Name User account information provided by your VoIP service provider (ITSP). It’s usually in the form of digits like phone number or actually a phone number. SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from the SIP User ID. The account password required for the phone to authenticate with the ITSP (SIP) server before the account can be registered.
Phone will try to use “Primary IP” first. After 3 tries without any response, it will switch to “Backup IP x”, and then it will switch back to “Primary IP” after 3 re-tries. If SIP server is already an IP address, phone will use it directly even “User Configured IP” is selected. The option will decide which IP is going to be used in sending SIP packets after IPs for SIP server host are resolved with DNS SRV.
A SIP Extension to notify the SIP server that the phone is behind a Proxy-Require NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server. Indicate whether or not a SBC server is used, if users want to work under Use SBC SBC associated with 3CX, they should enable this feature to have better communication with the server. Account x → SIP Settings → Basic Settings If the phone has an assigned PSTN telephone number, this field should be set to “User=Phone”.
OPTIONS Keep Alive Number of max lost packets for OPTIONS Keep Alive feature before the Max Lost phone re-registration. Defines the local SIP port used to listen and transmit. The default value is Local SIP Port 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account 4, 5068 for Account 5, 5070 for Account 6. The valid range is from 1 to 65535. SIP Registration Failure Specifies the interval to retry registration if the process is failed.
The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is very important to Enable 100rel support PSTN internetworking. To invoke a reliable provisional response, the 100rel tag is appended to the value of the required header of the initial signaling messages. The default setting is “No”.
Network-Info Header When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “No”. Use P-Emergency-Info Header Enables / disables the use of P-Emergency-Info header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “No”.
Configures BLF Call-pickup method: • If select Auto: The phone will do either Prefix or barge in code for BLF pickup depend on which on is set. BLF Call-pickup • If select Force BLF Call-pickup by prefix: The phone will only use Prefix as BLF pickup method.
Broadsoft Call Park When enabled, it will send SUBSCRIBE to Broadsoft server to obtain Call Park notifications. The default setting is “Disabled”. Account x → SIP Settings → Session Timer This option is used to enable or disable session timer on the phone side Enable Session Timer when server side can provide both session timer UPDATE or session audit UPDATE. The default setting is “Yes”.
Validate Incoming Choose whether the incoming messages will be validated or not. The default Messages setting is “No”. Check SIP User ID for Incoming INVITE Accept Incoming SIP from Proxy Only If set to “Yes”, SIP User ID will be checked in the Request URI of the incoming INVITE. If it doesn’t match the phone’s SIP User ID, the call will be rejected. The default setting is “No”. When set to “Yes”, the SIP address of the Request URL in the incoming SIP message will be checked.
Jitter Buffer Length Selects jitter buffer length from 100ms to 800ms, based on network conditions. The default setting is “300ms”. Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that the “ptime” value for the SDP will Voice Frames Per TX change with different configurations here. This value is related to the codec used and the actual frames transmitted during the in-payload call.
Dial Plan Prefix Configures the prefix to be added to each dialed number. A dial plan establishes the expected number and pattern of digits for a telephone number. This parameter configures the allowed dial plan for the phone. Default setting is “{ x+ | \+x+ | *x+ | *xx*x+ }”. Dial Plan Rules: 1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d; 2. Grammar: x – any digit from 0-9 X – digits from 0-9, and letters from a-z, A-Z.
• Example 5: If we set the dial plan with {\$123}, it should allow input $123 to pass dial plan check. • Example 6: If we set the dial plan with {12\_3}, it should allow input 12_3 to pass dial plan check. Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): • ^1900x.
select the custom ring tone mapped to it. The custom ring tone will be used if the phone receives SIP INVITE with Alert-Info header in the following format: Alert-Info: ; info=priority Selects the distinctive ring tone for the matching rule. When the incoming caller ID or Alert Info matches one of the 10 rules, the phone will ring with the associated ringtone. Ring Timeout Send Anonymous Anonymous Call Rejection Auto Answer Defines the timeout (in seconds) for the rings on no answer.
On Hold Reminder If set to “Enabled”, phone will play a reminder tone when it has a call on hold. Tone The default setting is “Disabled”. Allows users to toggle between RFC2543 hold and RFC3261 hold. RFC2543 RFC2543 Hold hold (0.0.0.0) allows user to disable the hold music sent to the other side. RFC3261 (a line) will play the hold music to the other side. Hide Dialing Password Disable Call Waiting Allows users to hide the password when the dialing number matches the configured prefix.
Do Not Disturb (DND)—Off Call Forward Unconditionally (All)— On Call Forward Unconditionally (All)— Off Target Call Forward Busy— On Configures DND feature code to turn off DND. Configures Call Forward All feature code to activate unconditional call forwarding. Configures Call Forward All feature code to deactivate unconditional call forwarding Configures the extension that the call will be forwarded to. Configures Call Forward Busy feature code to activate busy call forwarding.
When set to “Yes”, this parameter will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple phones Use Random Port are behind the same full cone NAT. The default setting is “Yes” Note: This parameter must be set to “No” for Direct IP Calling to work. Specifies how often the phone sends a blank UDP packet to the SIP server Keep-alive Interval to keep the “ping hole” on the NAT router to open. The default setting is 20 seconds.
Outbound Notification Enable Outbound Notification Indicates whether Outbound Notification feature is enabled. Default is “Enabled”. For more details refer to [OUTBOUND NOTIFICATION SUPPORT]. Settings → Broadsoft → Broadsoft XSI Configures XSI Directory. • Server Configure the BroadWorks Xsi server URI. If the server uses HTTPS, please add the header “HTTPS” ahead of the Server URI. For instance, “https://SERVER_URI”. • Port Configure the BroadWorks Xsi server port. The default port is 80.
Configure SIP User ID for the BroadWorks XSI server. o SIP Password Configure SIP Password for the BroadWorks XSI server. • Sort Phonebook by Select to sort phonebook entries by “Last Name” or “First Name”. Enable/Disable Broadsoft Network directories and defines the directory name. The directory types are: • Group Directory Enable/Disable and rename the BroadWorks Xsi Group Directory features on the phone. If keep the Name box blank, the phone will use the default name “Group” for it.
use the default name “Incoming” for it. Settings → Broadsoft → Broadsoft IM&P • Server Broadsoft IM&P server address. Usually not necessary to configure and can already be found in the Broadsoft IM&P username. • Login Credentials Port Port for the Broadsoft IM&P server. Default port is 5222. • Username Broadsoft IM&P username, not the Broadsoft account username. • Password Broadsoft IM&P password, not the Broadsoft account password.
Feature Predictive Dialing Source Onhook Dial Barging Off-hook Auto Dial Off-hook Auto Delay Off-hook Timeout Enable Live DialPad not see any predictive numbers while dialing a number. Predictive dialing feature will sequentially search the number based on the selected sources from these: Call History, Local Phonebook, Remote Phonebook, Feature Code. When disabled, on-hook dialing won’t be interrupted by an incoming call. Default setting is Disabled.
server is required to make quick IP call. The default setting is “No”. Disable Conference Disables the Conference function. The default setting is “No”. Only Same Account in If enabled, the phone only allows a call associated with the same account to Conference build a conference. Disable in-call DTMF When it’s set to “Yes”, the DTMF digits entered during the call will not be Display displayed on phone LCD. The default setting is “No”. Enable Sending DTMF Allows certain MPKs to send DTMF in-call.
When set to "No", phone will neither hold the current call in transfer window Hold Call in Transfer nor hold the call with the transfer target before referring the call in the attended transfer. Do Not Escape # Specifies whether to replace # by %23 or not for some special situations. as %23 in SIP URI The default setting is “No”. Enables Click-To-Dial feature.
Download Local Call Recordings When there are recordings presented, you may download them here. Enable IM Popup If set to "No", phone will not show a pop up when receiving an IM. Instant Message Configures the number of seconds that the message will remain on screen. Popup Timeout Default setting is “10”. Play Tone On If enabled, phone will play a short tone when receiving an IM during idle Receiving IM state. Default setting is disabled.
Settings → Multicast Paging Allowed in DND Mode Allow Multicast Paging when DND mode is enabled. Default Setting is “No”. During active call, if incoming multicast page is higher priority (1 being the Paging Barge highest) than this value, the call will be held and multicast page will be played. The default setting is “Disabled”. If enabled, during a multicast page if another multicast is received with higher Paging Priority Active priority (1 being the highest) that one will be played instead.
• Terminated Call • Idle to Busy • Busy to Idle • Open DND • Close DND • Open Forward • Close Forward • Open Unconditional Forward • Close Unconditional Forward • Open Busy Forward • Close Busy Forward • Open No Answer Forward • Close No Answer Forward • Blind Transfer • Attended Transfer • Transfer Finished • Transfer Failed • Hold Call • UnHold Call • Mute Call • IP Change • Auto-Provision Finish Up to 10 destinations can be configured here.
to hang up the call. ➢ When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode. 2. Toggle Headset/Speaker: ➢ When the phone is in idle, press HEADSET button to switch to Headset mode. The headset icon will display on the left side of the screen. In this mode, if pressing Speaker button or Line key to off hook the phone, headset will be used.
The default setting is “1440” minutes. Allow DHCP Option 42 Override NTP Server Time Zone Defines whether DHCP Option 42 should override NTP server or not. When enabled, DHCP Option 42 will override the NTP server if it’s set up on the LAN. The default setting is “Yes”. Configures the date/time used on the phone according to the specified time zone. This parameter allows the users to define their own time zone.
Configures the default input selection. Default Input Selection The default setting is “Multi-Tap”. Multi-Tap: multi-tap to switch character; Shiftable: select input from available characters. Auto language This is used to configure the device to download language files automatically download from server. The default setting is “No”. Settings → Preferences → LCD Display Backlight Brightness: Configures the LCD brightness when the phone is active.
Please note the user must select “Color Background” in “Wallpaper Source” option in order to use the configurable color background code. Screensaver Configures Screensaver Feature, or “to enable Screensaver feature if no VPK is active”. Please note this option is also available under LCD→ Screensaver Menu→ Preference→ Appearance.
Message Waiting Ring Back Tone Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; Call-Waiting Tone (Frequencies are in Hz and cadence on and off are in 10ms) Call-Waiting Tone Gain Busy Tone Reorder Tone ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported.
the configured number. • Enable Transfer via non-Transfer MPK MPK with type BLF, Speed dial, etc. will perform as transfer MPK under active call. • Show VPK Icon Show call screen VPK icon. When hidden, call screen can reserve more room for label • Show Keys Label If set to “Show” side labels will be shown during calls. If set to “Hide”, side labels will be hidden during calls for more space to display the user information.
the information from the phones and sends it out in one single notify message. PBX server has to support this feature. • Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. • Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first.
If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is: “dc=grandstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. • Conference Allow user to set their Multi-Purpose Key to “Conference” mode to trigger a conference.
• Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward. • DND Press the configured key to enabled/Disable DND. • Redial On this mode, the configured key can be used to redial numbers. • Instant Messages On this mode, the configured key can be used to enter IM menu and send new messages.
Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. • Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first. • Voice Mail Select Account and enter the Voice Mail access number in the Value field.
For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is: “dc=66randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. • Conference Allow user to set their Multi-Purpose Key to “Conference” mode to trigger a conference.
MPK buttons, no field dis required for configuration. • Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration • Forward Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward. • DND Press the configured key to enabled/Disable DND. • Redial On this mode, the configured key can be used to redial numbers.
• Custom Softkey Layout Enables/Disables custom softkey layout. • Enforce Softkey Layout Position Whether to enforce the custom softkey layout position. When enabled, GUI will still preserve the space if the configured softkey is unable to show. • Hide System Softkey on Main Page Configures to hide the system generated softkey (Next, History, ForwardAll, Redial) on main page. Default value is none. • Dialing State Custom softkey layout when device is under Dialing State.
• Call Failed State Custom softkey layout when device is under Call Failed State. Available Softkeys: EndCall, ReConf, ConfRoom. • Transfer State Custom softkey layout when device is under Transfer State. Available Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace. • Conference State Custom softkey layout when device is under Conference State. Available Softkeys: BT On/Off, Cancel, Dial, Backspace. Assigns a function to the corresponding Softkeys. The GRP2600 support 4 configurable Softkeys.
For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is “dc=70randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name. • Call Log Select Account and enter account number in the Value field to access to the Call Log of that selected account.
The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. • Intercom Select Account, and enter the extension number in the Value field to do the intercom. • LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings.
Enter the zip code or the name of the city you want to show its weather information on the screen. Note: By entering only the name of the city, the phone is going to choose the best match; for this reason, the city being displayed would have been Self-defined city code mistaken. Example: in the case of entering “Dallas”, the phone will not be able to know if the user means “Dallas, TX”, “Dallas, NC” or “Dallas, Scotland”, and it will select by default “Dallas, TX”.
MosIq by 10. The threshold value of MOS-LQ causes the phone to send a critical alert quality report to the central report collector. Warning Threshold for Configure the threshold value of one way delay (in milliseconds) that causes Delay the phone to send a warning alert quality report to the central report collector.
Allows users to configure the appropriate network settings on the phone to IPv6 Address Type obtain IPv6 address. Users could select “Auto-configured” or “Statically configured” for the IPv6 address type. Static IPv6 Address IPv6 Prefix Length Ipv6 Prefix Enter the static IPv6 address when Full Static is used in “Statically configured” Ipv6 address type. Enter the IPv6 prefix length when Full Static is used in “Statically configured” Ipv6 address type.
VLAN to configure VLAN tag and priority. Default is “Enabled”. Layer 2 QoS 802.1Q/VLAN Tag Layer 2 QoS 802.1p Priority Value Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0. Assigns the priority value of the Layer2 QoS packets. The default value is 0. Configure the PC port mode. When set to “Mirrored”, the traffic in the LAN PC Port Mode port will go through PC port as well and packets can be captured by connecting a PC to the PC port. The default setting is “Enabled”.
Handsfree Mode Enable / disable Bluetooth handsfree feature. Default setting is “Off”. Bluetooth Name Specifies the Bluetooth device name. Network → OpenVPN® Settings OpenVPN® Enable OpenVPN® Server Address OpenVPN® Port OpenVPN® Transport Enable/Disable OpenVPN® feature. Default is No. Specify the IP address or FQDN for the OpenVPN® Server. Specify the listening port of the OpenVPN® server. Default is 1194. Specify the Transport Type of OpenVPN® whether UDP or TCP. Default is UDP.
SNMP Trap Version Trap version of the SNMP trap receiver. Default is “Trap Version 2”. SNMP Trap IP IP address of the SNMP trap receiver. SNMP Trap Port Port of the SNMP trap receiver (Default 162) SNMP Trap Interval The interval between each trap sent to the trap receiver SNMP Trap Community string associated to the trap. It must match the community string Community of the trap receiver.
(1 - 10) Password Security Type Configures the authentication password to access WiFi Network. Specifies the WiFi encryption type. The available options are the following: None, WEP, WPA, WPA Enterprise and Auto. Default settings is None. Maintenance Page Definitions Table 11 : Maintenance Page Definitions Maintenance → Web Access New Password Set new password for web GUI access as User. This field is case sensitive. Confirm Password Enter the new User password again to confirm.
Automatic Upgrade Enables automatic upgrade and provisioning. The default setting is “No”. Randomized Automatic Randomized Automatic Upgrade within the range of hours of the day or Upgrade postpone the upgrade every X minute(s) by random 1 to X minute(s). Hour of the Day (0-23) Day of the Week (0-6) Defines the hour of the day to check the HTTP/TFTP/FTP server for firmware upgrades or configuration files changes. The default value is 1.
• If “User protection” is OFF, everyone (Provider, user or admin) has access to most of the Pvalues. • If “User protection” is ON, only those (normally user or admin) who have privilege can modify the configuration. By default, device will provision the first available config in the order of Download and Process All Available Config Files cfgMAC, cfgMAC.xml, cfgMODEL.xml and cfg.xml (corresponding to device specific, model specific and global configs).
Note: The CA certificate is required to connect with the TLS server. The URL or IP address of the syslog server for the phone to send syslog to. Syslog Server Note: By adding port number to the Syslog server field (i.e 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP. Selects the level of logging for syslog. The default setting is “None”. There are 4 levels: DEBUG, INFO, WARNING and ERROR.
Connection Request Password Connection Request Port The password for the ACS to connect to the phone. The port for the ACS to connect to the phone. CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL. CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL. Randomized TR069 When enabled, this option allows users to randomize the sending of TR069 Startup INFORM packets.
Enable User Web Access HTTP Web Port HTTPS Web Port Disable SSH Administrator can disable or enable user web access. Default is Enabled. Configures the HTTP port under the HTTP web access mode. Configures the HTTPS port under the HTTPS web access mode. Default setting is “443”. Disables SSH access. The default setting is “No”. This option allows you to use authentication keys for SSH access.
Status With RTP Packets Displays packet capture status. When user starts to capture trace file, it will show “RUNNING” status, otherwise, it will show “STOPPED”. Defines whether the packet capture file contains RTP or not. The default setting is “No”. Maintenance → Tools Provision For more details please refer to [GRP2600 TOOLS]. Factory Reset Ping Traceroute Directory Page Definitions Directory → Contacts Search Bar Allows users searching for phonebook entries.
Server Path Phonebook Download Interval Remove Manuallyedited Entries on Download This field could be IP address or URL, with up to 256 characters. Configures the phonebook download interval (in minutes). If it's set to 0, the automatic download will be disabled. The default value is 0. The valid range is 5 to 720 minutes. If set to "Yes", when XML phonebook is downloaded, the entries added manually will be automatically removed. The default setting is "Yes".
User Name Password Configures the bind "Username" for querying LDAP servers. Some LDAP servers allow anonymous binds in which case the setting can be left blank. Configures the bind "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configures the filter used for number lookups.
Search Timeout Sort Results LDAP Lookup Specifies the interval (in seconds) for the server to process the request and client waits for server to return. The default setting is 30 seconds. Specifies whether the searching result is sorted or not. Default setting is "No". Configures to enable LDAP number searching when dialing and receiving calls. Configures the display name when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes.
BLF LED PATTERNS Table 12: BLF LED Patterns Pattern: Default Pattern: Analog Call’s state Light Indication Call’s state Light Indication Offline Off Offline Off Idle Solid Green Idle Solid Green Trying Solid Red Trying Solid Red Talking Solid Red Talking Solid Red Proceeding Flashing Red Proceeding Solid Red Incoming call Flashing Red Incoming call Flashing Red Pattern: Directional Mode: Inverse Call’s state Light Indication Call’s state Light Indication Offline Off Of
Incoming call Flashing Red Mode: Reserved (Red) Call’s state Offline Idle Mode: Reserved (Green) Light Indication Off (Extension Board Icon: Off) Off (Extension Board Icon: Idle) Call’s state Offline Idle Light Indication Off (Extension Board Icon: Off) Off (Extension Board Icon: Idle) Trying Solid Red Trying Solid Green Talking Solid Red Talking Solid Green Proceeding Solid Red Proceeding Solid Green Incoming call Flashing Red Incoming call Flashing Green P a g e | 89 GRP26XX Admi
NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: • STUN Server Under Settings→General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. • Use Random Ports It is under Settings→General Settings. This setting depends on your network settings.
BLUETOOTH (AVAILABLE ON GRP2614 ONLY) Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. GRP2614 supports Bluetooth Class 2 of version 2.1. On the GRP2614, users could connect to cellphones (supporting Bluetooth) via hands free mode or use Bluetooth headset for making calls. To connect to a Bluetooth device, turn on GRP2614’s Bluetooth radio first.
PACKET CAPTURE GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 is embedded with packet capture function on firmware 1.0.4.10 or greater. The related options are under Maintenance→Packet Capture. Figure 5: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option. When the capture configuration is set, press Start button to start packet capture. The Status will become RUNNING while capturing, as showed in Figure 6: Packet Capture when running.
OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UI→Settings→Outbound Notifications. In the web UI, there are three sections under Outbound Notifications: “Action URL”, “Destination” and “Notification”. • Action URL To use Outbound Notification→Action URL, users need to know the supported events and the dynamic variables for the supported events.
Figure 7: Action URL Settings Page Table 14: Action URL - Supported Dynamic Variables Supported Dynamic Variables Dynamic Variable Description $phone_ip The IP address of the phone $mac The MAC address of the phone $product The product name of the phone $program_version The software version of the phone $hardware_version The hardware version of the phone $language The display language of the phone $local The called number on the phone $display_local The display name of the called number on
After the user finishes setting Action URL on phone’s web UI, when the specific phone event occurs on the phone, phone will send the Action URL to the specified SIP server. The dynamic variables in the Action URL will be replaced by the actual values. Here is an example: Configure the following Action URL on the phone’s web UI→Settings→Outbound Notification→Action URL: Incoming Call: 172.18.24.103/mac=$mac&local=$local Outgoing Call: 172.18.24.103/remote=$remote&phone_ip=$phone_ip On hold: 172.18.24.
• P8312 Missed Call P8313 Established Call P8314 Terminated Call P8316 Open DND P8317 Close DND P8318 Open Forward P8319 Close Forward P8320 Blind Transfer P8321 Attended Transfer P8324 Hold Call P8325 UnHold Call Destination The options under phone’s web UI→Settings→Outbound Notification→Destination configures the server information destination of the outbound notification. Click on “Add Destination” and users will see following window to configure destination server information.
The following table describes each option in the above interface. Table 16: Action URL – Add Destination Settings Destination Server Option Description Destination Name Identify the destination name. It must be unique. Configure the protocol associated with the destination server. Currently Protocol XMPP and SMTP are supported. Enable SSL Configure whether to use SSL to encrypt for SMTP protocol. This option is not editable for XMPP. Destination Address Configure destination server address, e.g.
P9915 Destination 6 P9916 Destination 7 P9917 Destination 8 P9918 Destination 9 P9919 Destination 10 • Example 2 - Destination 2 with protocol SMTP and 3 extra Attributes configured: P9911=serverName=destination2&protocol=SMTP&serverAddress=smtp s://smtp.gmail.
Message Configures the message body or the outbound notification. Configure extra attribute’s name reserved for specific attributes for a Extra Attribute Name given notification in the future. Configures extra attribute’s value reserved for specific attributes for a Extra Attribute Value given notification in the future. The message body of the notification for each event can be customized with dynamic attributes embedded. The following table shows the mapping between event and dynamic attribute.
OAM login From IP address. The value is the IP OAMLoginFromIP address of the PC who will log in phone’s web UI or SSH OAMLoginCode OAM login result code. The value can be “succeeded” or “failed” time OAM login time stamp OAMUser OAM user name such as “admin” OAMLoginSource OAM login source. The value can be “SSH” or “WebGUI” OAM login From IP address.
The time stamp when the outgoing call event time occurs Type of the call.
localName The local party name sipServer The SIP server address of the account call-id The SIP dialog call ID startTime The time stamp when the call is on hold Type of the call.
Account register status.
P9928 Notification 9 {remoteName}:{remoteNumber} on Line {line}, account {account} at P9929 Notification 10 {time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 … … P9993 Notification 73 The highlighted strings in above examples are the actual values configured P9994 Notification 74 in each field for the notification.
UPGRADING AND PROVISIONING The GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 can be upgraded via TFTP / FTP / FTPS / HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method. Configure a valid URL for TFTP, FTP/FTPS or HTTP/HTTPS, the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.
power cycle the phone to update the new firmware. When upgrading starts, the screen will show upgrading progress. When done you will see the phone restart again. Please do not interrupt or power cycle the phone when the upgrading process is on. Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We recommend completing firmware upgrades in a controlled LAN environment whenever possible.
"New Password" in the Web GUI→Maintenance→Web Access page→Admin Password. For a detailed parameter list, please refer to the corresponding configuration template. When the GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 boots up or reboots, it will issue a request to download an XML file named "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If the download of "cfgxxxxxxxxxxxx.
Note: (P-values that trigger Auto-Provision) If the p-values listed below are changed while managing configuration on web UI or LCD, the provision process will be triggered: * 192 -- Firmware upgrade server * 232 -- Firmware prefix * 233 -- Firmware postfix * 6767 -- Firmware Upgrade Via * 6768 -- Firmware HTTP/HTTPS Username * 6769 -- Firmware HTTP/HTTPS Password * 237 -- Config upgrade Server * 212 -- Config upgrade via * 234 -- Config prefix * 235 -- Config postfix * 1360 -- Config HTTP/HTTPS username *
For more details on XML provisioning, please refer to: http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf No Touch Provisioning After the phone sends, config file request to the Broadsoft provisioning server via HTTP/HTTPS, if the provisioning server responds “401 Unauthorized” asking for authentication, the phone’s LCD will prompt a window for user to enter username and password.
GRP2600 TOOLS From the web GUI under Maintenance → Tools, 4 tools are provided: Provision: Makes the phone trigger an instant provisioning. Factory reset: Sets back the phone to the factory default settings. Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings.
RESTORE FACTORY DEFAULT SETTING Restore to factory using hard keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1. Power cycle the phone. 1. Wait till you see “booting”. 2. When phone is “booting”, press key 1 + key 9 immediately and hold it until LCD factory reset message or if a password is required. 3. If it is required, enter the correct admin password to factory reset.
Restore to factory using LCD menu Please follow the instructions below to reset the phone: 1. Press MENU button to bring up the keypad configuration menu. 2. Select "System" and enter. 3. Select "Operations - Factory Reset". 4. A warning window will pop out to make sure a reset is requested and confirmed. 5. Press the "Yes" Softkey to confirm and the phone will reboot. To cancel the Reset, press “No” Softkey instead.
EXPERIENCING GRP2600 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
FCC Compliance Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Important: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
