Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
U.S. FCC Part 68 Regulatory Information This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line.
U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Directive 2014/53/EU Regulatory Information This applies to GRP2614 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 802.11b 18.15dBm 802.11g 18.42dBm 802.11n-20 19.06dBm 802.11a 19.28dBm 802.11n-20 18.78dBm 802.11n-40 19.10dBm 802.11ac20 18.89dBm 802.11ac40 18.66dBm 802.11ac80 15.80dBm 802.11a 18.63dBm 802.11n-20 18.60dBm 802.11n-40 18.93dBm 802.11ac20 18.59dBm 802.11ac40 18.38dBm 802.11ac80 15.
Caution: Exposure to Radio Frequency Radiation This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W and GRP2614 are in compliance with Directive 2014/53/EU.
GNU GPL INFORMATION GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.
Table of Content DOCUMENT PURPOSE ............................................................................................... 13 CHANGE LOG .............................................................................................................. 14 Firmware Version 1.0.0.31 ................................................................................................................... 14 Firmware Version 1.0.0.16 ...................................................................................
Receiving Calls ............................................................................................................................. 45 Do Not Disturb .............................................................................................................................. 46 Call Hold .............................................................................................................................................. 48 Call Transfer ....................................................
Phonebook ........................................................................................................................................... 77 XML Phonebook syntax ................................................................................................................ 77 Dialed Numbers Filtering .............................................................................................................. 79 Contact search mode ...............................................................
Table of Figures Figure 1: GRP26XX Package Content ........................................................................................................ 22 Figure 2: phone Stand and Mounting Slots on the GRP26XX .................................................................... 23 Figure 3: Tab on the Handset Cradle .......................................................................................................... 23 Figure 4: GRP26XX Back / Side View ............................................
Figure 40: Diversion Information ................................................................................................................. 59 Figure 41: Instant Messages sub-menu...................................................................................................... 60 Figure 42: Sending an Instant Message ..................................................................................................... 61 Figure 43: IM Sent Successfully .............................................
Figure 83: Failed/Successful WiFi connection ............................................................................................ 90 Figure 84: WiFi Status ................................................................................................................................. 90 Figure 85 : Current connection.................................................................................................................... 90 Figure 86: Factory Reset using LCD Menu .........................
DOCUMENT PURPOSE This document describes how to configure the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 via phone's LCD menu and web UI menu to fully manipulate phone's features. To learn advanced functions of GRP26XX, please visit http://www.grandstream.com/support to download the latest “GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Administration Guide”.
CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.0.31 • Added support for more MPK/VPK modes [VIRTUAL MULTI-PURPOSE KEYS] • UCM conference room updates [UCM CONFERENCE] Firmware Version 1.0.0.
WELCOME Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 CarrierGrade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).
PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the GRP26XX: Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a glance 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys). 2.4” (320x240) TFT color LCD. GRP2612 4 programmable context-sensitive soft keys. GRP2612P 100M network ports. GRP2612W Integrated PoE (GRP2612P & GRP2612W only). 3-way conference. Electronic Hook Switch (EHS).
Table 2: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Comparison Guide GRP2612 GRP2612P Features GRP2613 GRP2614 320x240 320x240 320x240 Yes Yes Yes Yes Yes Yes 4 6 4 16 24 16 4 4 4 GRP2612P only Yes Yes Network ports 100M 1000M 1000M Conference 3-way 3-way 3-way No No Yes GRP2612W only No Yes GRP2612W LCD Display LCD Backlight Electronic Hook Switch Number of Lines Programmable Hard Keys Programmable Soft Keys PoE Bluetooth WiFi Technical Specifications The following
OPUS and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets) Hold, transfer, forward, 3-way conference, call park, call pickup, shared-callappearance (SCA), bridged-line-appearance (BLA), downloadable phonebook Telephony Features (XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized mus
Table 4: GRP2613 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Graphic Display Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE 2.
Package Content GRP2613 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide FCC: FCC Part 15B, Class B；FCC Part 68 HAC. Compliance CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.
Power & Green Energy Efficiency Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.3af) Max power consumption: 6W Dimension : 234mm x 213mm x 82.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP26XX phone. Equipment Packaging Table 6: Equipment Packaging GRP26XX • 1 x GRP26XX Main Case. • 1 x Handset. • 1 x Phone Stand. • 1 x Ethernet Cable. • 1 x Power Adapter. • 1 x Phone cord. • 1 x Quick Installation Guide. • 1 x GPL License.
Connecting and Setting Up the GRP26XX The GRP26XX phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: phone Stand and Mounting Slots on the GRP26XX Using the Phone Stand To install the phone on the table with the phone stand, attach the phone stand to the bottom of the phone through the phone stand slot. (Upper half, bottom part). Using the Slots for Wall Mounting 1.
Connecting the GRP26XX To setup the GRP26XX, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable. 3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped. 4. The LCD will display provisioning or firmware upgrade information.
GETTING TO KNOW GRP26XX Idle Screen GRP26XX screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. Figure 5: GRP26XX Idle Screen The following table describes the items displayed on the GRP2612/GRP2612P/GRP2612W/GRP2613 /GRP2614 idle screen. Table 7: LCD Display Definitions Date and Time Network icon Status icon Line status indicator Displays the current date and time.
• MissedCalls Shows up unanswered calls to this phone. • Redial Redials the last dialed number The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen. • Redial Redials the last dialed number after off hook when there is existed call log. • Dial Dials the call out after off hook and entering the number. • AnswerCall Answers the incoming call when the phone is ringing.
Table 8: GRP26XX LCD icons Network Status. OFF - Network connection is up ON - Network connection is down DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled Call Forward Busy Status. OFF - Call Forward Busy feature disabled ON - Call Forward Busy feature enabled Call Forward No Answer Status.
Bluetooth Status. (GRP2614 only) OFF - Bluetooth icon disappears ON - Bluetooth icon appears Paired – Bluetooth icon turns bright Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call On Hold. OFF - No call on hold ON – Call on hold Call Connect. OFF - No call ON - Call connected IP Call Status The current call is an IP call. SIP Call Enter number for initiate call. The current call is a SIP call. Ringtone Volume Call screen icon.
Using the Keypad Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard Figure 7: GRP2613 Keyboard Figure 8: GRP2614 Keyboard GRP26XX User Guide Version 1.0.0.
Table 9: GRP26XX Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. Headset. Press to switch to headset mode. Message. Press to view voicemail messages. Transfer. Press to transfer call. Conference. Press to conference call. Speaker. Send/Redial. Volume. Up Navigation key. In idle screen, press for 3 seconds to see the IP.
• When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds to see the phone’s IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 10: Configuration Menu Call History Displays Local call logs: All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware • Account status. • Network status.
• Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK” button. • Sounds Ring Tone o Configures different ring tones for incoming call. Ring Volume o Adjusts ring volume by pressing left/right arrow key.
to the desired character. Shiftable: After pressing the number button, user will see the ▪ IDs of the characters that matching to the button. User can select the desired character by entering the corresponding ID on keypad. • Date Time o Allow DHCP Option 42 to override NTP server o Allow DHCP Option 2 to override Time Zone setting o Time Settings It is used to configure date and time on the phone. • Search Mode Specifies the phonebook search mode to QuickMatch or ExactMatch.
Enables/disables Wi-Fi. o Scan Scan available Wi-Fi networks. • Bluetooth Settings (GRP2614 only) o Bluetooth Status Displays the status of Bluetooth o Bluetooth MAC Displays the GRP phone’s Bluetooth MAC address. (Bluetooth MAC address is GRP phone’s MAC address plus 1) o Power Turns on/off the Bluetooth feature. o Handsfree Mode Enables/Disables Handsfree mode o Bluetooth Name Specifies GRP phone name when discovered by other Bluetooth devices.
• • Language Download o Auto Language Download o Language Download Factory Functions o Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode. o Audio Loopback Speak to the phone using speaker/handset/headset. If you can hear your voice, your audio is working fine.
• Operations o Factory Reset It is used to restore the phone to factory default settings. o Ping and Traceroute It is used to show the route taken by packets across to an URL. o Alternative firmware It is used to show current and alternative firmware versions available on the phone. Users can “rollback” to alternative firmware from this menu. Reboot Reboots the phone. GRP26XX User Guide Version 1.0.0.
The following picture shows the keypad MENU configuration flow: MENU Call History Status Contacts Messages Preference Phone Local Call Logs Account Status Network Status System information Provider Status Local Phonebook Local Group LDAP Directory Ring Tone Ring Volume Instant Messages Voice Mails Active LCD Brightness Idle LCD Brightness Active LCD Timeout Screensaver Screensaver Timeout Do Not Disturb Keypad Lock Sounds Appearance Language and Input Date Time Search Mode SIP Call Features Ne
MPK LCD (Available on GRP2614 only) The GRP2614 supports MPK LCD with 8 physical MPKs and 3 pages, allowing to configure up to 24 fully programmable phone extensions to the phone. Multi-Purpose Keys Right Key Left Key Figure 10: GRP2614 MPK LCD The MPKs can be configured via: • Web GUI Settings → Programmable Keys → Physical Multi-Purpose Keys. • Or from phone directly; by pressing and holding for 5 seconds the MPK button to configure.
Figure 12: MPK LCD Configuration (MPK1) After finishing the configuration, press Left or Right button at the bottom to browse all the MPK's status in the different pages. For more information please refer to the admin guide: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_administration_guide.pdf GRP26XX User Guide Version 1.0.0.
TELEPHONY FEATURES Make Phone Calls Handset, Speaker and Headset Mode The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 allows users to switch among handset, speaker or headset when making calls. Press the Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker button to switch to speaker.
Figure 13: On hook dialing • Off hook and dial. Off hook the phone, enter the number and send out. 1. Take handset off hook; or • Press Speaker button; or • Press Headset button with headset plugged in; or • Press an available LINE key to activate speaker; 2. You shall hear dial tone after off hook; 3. Enter the number; 4. Press SEND, * or # keys to dial out. Figure 14: Off hook dialing • Predictive dialing.
If the target number is already saved in phonebook, when entering the first several digits, the phone will display a list of matching numbers. If the target number appears on the list, user could select the number using Up/Down key and dial out. GRP2612/GRP2612P/GRP2612W/GRP2614 has predefined call feature code (the first digit is *). When user enters * as the first digit of the target number, the phone will list all the available feature codes. • Redial. Redial the last dialed number. 1.
Dial. Select the account to dial from, enter the extension number to be dialed out in Value. Click on "Save VPK" at the bottom of the Web GUI page; 2. Off hook the phone, or directly press the Speed Dial key to dial out. • Call Return. Dial the last answered call. 1. Go to phone's Web GUI→Settings→Programmable Keys, configure the Line Mode as Call Return. Select the account to dial from, no Value must be set for Call Return; 2. Off hook the phone, or directly press the Call Return key to dial out.
Notes: • After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry Timeout; • If digits have been entered after taking the handset off hook, the SEND key will works as SEND instead of showing the history of Dialed extensions; • By default, # can be used as SEND. Users could disable it by setting "User # as Dial Key" to "No" from Web GUI→Account X→Call Settings.
For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060. Figure 16: Direct IP Call Answering Phone Calls Receiving Calls ❑ Single incoming call. Phone rings with the selected ring tone. The corresponding LINE key will flash in red.
Figure 17: Multiple incoming calls Notes: • When there is an ongoing call, users can disable incoming call notification pop up. This way users will not get disrupted by unexpected popup call but still get notified by the flashing LED. This option can be enabled from the Web GUI under Settings → Call Features. • For further information, please refer to the admin guide.
Figure 18: Do Not Disturb Notes: • The mute button function can be set also to idle Mute, or be disabled under the web GUI option Settings → Call features → Mute Key Function While Idle. • During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted. Figure 19: Call Muted If the contact number belongs to Blacklist group, the call from that number will always be blocked.
Figure 20: Black/White List from Web GUI Or from the phone’s LCD under Menu → Contacts → Local Phonebook as shown below: Figure 21: Black/White List from LCD Call Hold Place a call on hold by pressing the HOLD button . The active LINE key will blink in green. Notes: • If “On Hold Reminder Tone” is Enabled under web GUI “Account X→ Call Settings then a reminder tone will be played to notify the user that he has a call on hold. • Resume. Resume call by pressing the blinking LINE key.
Figure 22: On hold duration Call Transfer GRP26XX series support Blind Transfer and Attended Transfer. This feature can be disabled from the web GUI menu under “Settings → Call features → Disable Transfer”. ❑ Blind Transfer: 1. During the first active call, press TRANSFER and dial the number to transfer to; 2. Press SEND key or # to complete transfer of active call. ❑ Attended Transfer: • When set to “Static” 1.
Figure 23: Dynamic Attended Transfer Note: • For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" soft key will show. If the second call is not established yet (ringing), pressing "Split" will hang up the second call. If the second call is established (answered), pressing "Split" will resume the second call and keep the first call on hold. Figure 24: “Split” softkey • Clicking the Red highlighted “Transfer” Key would force a Blind Transfer.
to be used as the transfer/conference target based on the current account. 5) When accessing Line, the phone will list the lines which are available for transfer/conference. Example: • Under Transfer screen: A new softkey “Target” is added under transfer/conference action page. Figure 25: “Target” softkey under Transfer Action Page Users can use navigation keys to select a target from the list and use Menu button or “Select” softkey to dial out.
Figure 27: Transfer from Information While Ringing and During Incoming Call Conference Call 3-way conferencing GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 can host a 3-way conference call with other parties (PCMU/PCMA). Users can disable/enable conference call feature from the phone’s web GUI under menu Settings → Call features → Disable Conference. ❑ Initiate a conference call: 1. Establish calls with 1 or 2 parties respectively; 2.
Figure 29 : Establish a Conference Call on the GRP2613 NOTE: Users may click the “Swap” Softkey to toggle between active calls. ❑ Cancel Conference: 1. If after pressing the CONF key, the user decides to cancel the conference, press “Cancel” softkey or the current active LINE key (LED in solid green); 2. This will resume the 2-way conversation with the current line.
3. If users would like to re-establish conference call. Press the “ReConf” softkey right after the conference call is split Figure 30 : Split conference ❑ End Conference: 1. Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or 2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call.
❑ Cancel Conference. 1. If user decides to cancel the conference after establishing the second call, press “EndCall” softkey instead of the “ConfCall” softkey/CONF key; 2. This will end the second call and the screen will show the first call on hold. ❑ End Conference. 1. Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or 2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call.
• Follow the Interactive Voice Response (IVR) instructions. Conference Call Menu (CCM) During a UCM conference, only conference Administrators can press on the ConfRoom softkey to view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference. Figure 32: List of Conference Room Users Conference Call Operations • Invite User: Press the Invite softkey, specify the target extension number then click OK.
Figure 34 : UCM Conference room - Kick user • Mute/Unmute User: Select the user’s extension then press Mute. The phone will note the operation by displaying [Exit User_Extension] on the conference home screen. But the user will still be available on the Conference Room Participants List. An Unmute softkey will show to cancel the operation.
Figure 36: UCM Conference Menu - Bridge Conference • More: Press […] for more conference room operations. Users can choose to Lock/ Unlock the conference, Kick All or Mute/ Unmute All participants. Figure 37 : UCM Conference Menu - More Call Forwarding Under Menu (OK) → Phone → Call Features → Account X. • When disabled the LCD screen will look like the following figure: GRP26XX User Guide Version 1.0.0.
Figure 38: Disabled Call Forward • When the feature is enabled, the phone’s LCD screen will show the following figure. Figure 39: Enable Call Forward • When forwarding a call, the recipient will display a “diverted from” message. Figure 40: Diversion Information GRP26XX User Guide Version 1.0.0.
• A Call Forward using BLF can also be performed by pressing the BLF key set on VPK/MPK as forward destination. You only need to Subscribe to a valid BLF and press Forward Key then the BLF key to perform the call forward. Voice Mail A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting.
Figure 42: Sending an Instant Message After pressing “Send” soft key, a “Sent successfully” message will pop up to indicate that the operation was successful. Figure 43: IM Sent Successfully Call Features The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 11: Call Features Block Caller ID (for all subsequent calls) *30 • Off hook the phone; • Dial *30.
Disable Call Waiting *50 • Off hook the phone; • Dial *50. Enable Call Waiting *51 • Off hook the phone; • Dial *51. Call with Caller ID Blocked (per call) *67 • Off hook the phone; • Dial *67 and then enter the number to dial out. Call with Caller ID Enabled (per call) *82 • Off hook the phone; • Dial *82 and then enter the number to dial out. Call with Call Waiting Disable (per call) *70 • Off hook the phone; • Dial *70 and then enter the number to dial out.
Cancel Busy Call Forward. To cancel the busy call forward: *91 • Off hook the phone; • Dial *91; • Hang up the call. Delayed Call Forward. To set up delayed call forward: *92 • Off hook the phone; • Dial *92 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Delayed Call Forward. To cancel the delayed call forward: *93 • Off hook the phone; • Dial *93; • Hang up the call. User may proceed as below: 1.
ADVANCED FEATURES Virtual Multi-Purpose Keys Web UI Configuration Users can find Virtual Multi-Purpose Keys (VPK) configuration under phone’s web UI→Settings→Programmable Keys→Virtual Multi-Purpose Keys tab. It is recommended to select “Reset” on this page before configuring VPK here. By default, all fixed VPKs are listed. Figure 45: VPK Page Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration.
If users would like to configure more VPKs than the ones displayed on the page, they can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 30 mode options. Figure 47: Edit VPK - Dynamic VPK Please note: 1. Dynamic VPK does not support “Default” and “Shared” mode. These two mode options are only available for fixed VPKs. 2. Dynamic VPK does not support NONE mode. If users do not need this VPK, click on “Edit VPK” for it and select “Delete” to remove it.. 3.
Presence Watcher presencewatcher 2 Eventlist BLF eventlistblf 3 Speed Dial via Active Account speeddialaa 4 Dial DTMF dialdtmf 5 Voice Mail voicemail 6 Call Return callreturn 7 Transfer transfer 8 Call Park callpark 9 Monitored Call Park Monitoredcp 16 Intercom Intercom 10 LDAP search Ldap Search 11 Conference Conference 12 Multicast Paging Multicast paging 13 Record Record 14 Call Log Call log 15 Menu Menu 17 XML Application Xmlapp 18 Information Informat
Figure 48: Line Key as Transfer Mode LCD Indication and Configuration: The configured fixed VPKs are displayed next to the corresponding line. If dynamic VPKs are configured, the users can see a page number shown on the bottom left corner of the LCD. The following figures show page 1 and page 2 of the VPKs on LCD. Pressing “RIGHT” arrow key will switch to the next page; pressing “LEFT” arrow key will switch back to the previous page.
Table 13: VPK Modes Icon Indications VPK Mode Description Default Reverse Unregistered Registered Call Forward LINE Dial_1_open_voicemail Dial_2_open_voicemail Account_1_open_voicemail Account_2_open_voicemail Connect Hold Idle Ringing SCA Seized Error Invalid Unknown Away Available Unavailable Busy BLF Chat Connect DND Ringing GRP26XX User Guide Version 1.0.0.
Unknown User def Speed Dial Speed Dial Dial DTMF Dial DTMF Call Return Call Return Transfer Call transfer Call Park Call Park Busy Call Park Call Park Online Call Park Offline Intercom Intercom Multicast Intercom Paging Call LDAP Search Multicast Paging Record Menu Message LDAP Search Multicast Listen Address Recording Menu Message Conference Conference Information Information Keypad Lock Keypad Lock DND Do Not Disturb XML XML Phonebook Phonebook Call History Call History GRP26XX U
Instant Message Redial GDS OpenDoor Instant Message Redial GrandStream OpenDoor System Forward Forward Provision Provision Voice Mail Voice Mail Voice Mail New When the user is in call screen (during a call), he can press Right/Left arrow key to toggle between screens and choose which VPK to use. Figure 50: toggle between screens in call screen Notes : • If a call is parked via VPK call park, the display on the VPK will change between CID of the active call and the parking number.
Figure 51: Predictive Dialing Note: Users can Disable the Predictive Dialing Feature from Web GUI under Settings → Call Features. Search in Broadsoft Directories Web configuration Users can configure Broadsoft XSI directories correctly from Web GUI under Settings → Broadsoft → Broadsoft Directories. GRP26XX User Guide Version 1.0.0.
Figure 52: Broadsoft XSI web configuration GRP26XX User Guide Version 1.0.0.
Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select from the list of predicted numbers that will show if Broadsoft XSI directory information is loaded after pressing the related number Figure 53: Predictive Dialing from BS XSI Directories VPK Paging Support inside the LCD Call Screen Users can use their preconfigured VPK mode while in call screen.
Figure 55: Active VPK Page You can see the page number blinking in red, which means that this page is an active VPK page.
Configuring Eventlist BLF Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Carrier-Grade IP Phones support both Grandstream UCM Busy Lamp Filed and Event List BLF features and allows end users, such as attendant, to monitor the call status of users in the list. GRP26XX supports this feature by sending out the subscription request to the UCM and changing the indicator status of the Line keys, MPKs, or virtual MPKs that associated with the monitored users.
Figure 58: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc. GRP26XX User Guide Version 1.0.0.
CONTACTS Local Contacts The local contacts can save up to 1000 entries. Users can manage contacts by adding, deleting and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage. For more details please refer to the admin Guide: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_administration_guide.
0 2222 0 3333 0 1 department job
title company On the LCD screen, under Contacts.Figure 61: Local Phonebook - Company/Title/Job Fields Dialed Numbers Filtering After downloading phonebook, when dialing a number from the contacts, the number may include special characters such as “()”, “- “, or space in between numbers. Figure 62: Contact Numbers with Special Characters When pressing Dial softkey, the phone will filter the special characters and make the calls send out properly. Figure 63: Call with Filtered Characters GRP26XX User Guide Version 1.0.0.
Contact search mode Quick Match The quick search feature allows users to search parts and strings of the entries. For instance, if users only remember the first name, last name or parts of the name / phone number, they can use the string in the search bar as displayed on the following screenshots: Figure 64: Before Search Figure 65: QuickMatch Exact Matching Users can search their contacts using alphabets in the exact mode which allows them to find their contacts even if they forget the numbers.
Figure 66: ExactMatch LDAP Functionality Users can search contacts on the LDAP server from Contacts Menu, under LDAP Directory. This option can be configured under device web UI → Phonebook → LDAP. For further information, please refer to the admin guide. Figure 67: LDAP search Broadsoft Directories Functionality Users can also search from the Broadsoft directories by entering target content in the search form. This option can be configured under device web UI → Settings → Broadsoft.
Figure 68: Search in Broadsoft Directories GRP26XX User Guide Version 1.0.0.
CALL HISTORY Local Call History There are five different categories in the local call history. Users could use the navigation keys to browse call logs: • All : • Missed : • Dialed : • Answered : • Transferred : Figure 69: Call History Screen Page • Dial: Tap on one of the call history entry to call this number directly. The phone will use the same account as the call log when dialing out.
Missed Calls Indication When users miss a call, the GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 will show the notification on the LCD screen as shown below: Figure 70: Missed Calls Users have the option to return the call immediately by clicking the “CallReturn” Softkey. Note: Users can set the phone to turn off LCD backlight while having a missed call. This option can be found under device web UI → Settings → Preferences → LCD Display → disable missed call backlight.
CONNECTING TO DEVICES EHS Headset The GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the web GUI→Settings→Audio Control: Headset Type. Select "Plantronics EHS" then reboot the phone. 1. Connect EHS Headset (Plantronics) to the phone. Insert headset connector into the RJ11 headset port on the back of GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614. 2. To use headset mode, press headset button .
Figure 72: Bluetooth feature There are two ways to pair the GRP2614 using the Bluetooth feature: ❑ From the GRP2614 1. Select “Start Scan” to search nearby Bluetooth devices Figure 73: Bluetooth Scan 2. Choose a device then select “Pair”. The GRP2614 will then start the paring process Figure 74: GRP2614 Pairing Process GRP26XX User Guide Version 1.0.0.
Figure 75: Successful Bluetooth pairing 3. If the pairing succeeds, users will see "Connected" next to the name of the Bluetooth device. ❑ From a Bluetooth different device: 1. Make sure the Bluetooth is powered on and shows “Discoverable” under “Bluetooth status” Figure 76: Bluetooth Status 2. Press “YES” to accept the pairing request Figure 77: Pairing Request GRP26XX User Guide Version 1.0.0.
Notes: • Turn off Bluetooth if it is not used. • For more details on the Bluetooth features, please refer to: http://www.grandstream.com/sites/default/files/Resources/GRP26XX_Bluetooth_User_Guide.pdf WiFi (GRP2614/GRP2612W only) To connect the GRP2614/GRP2612W to a WiFi Network through the keypad menu. Please follow the below steps: 1. On LCD MENU, navigate to System → WiFi settings. Figure 78: WiFi feature 2. Set WiFi to “Enabled” and press “Save” button. Figure 79; Enable WiFi 3. Select “Scan”.
Figure 80: WiFi Scanning 4. A list of available WiFi networks will be displayed. Select the desired network, Figure 81: Nearby WiFi networks 5. If required, enter the password to connect. Figure 82: WiFi password required 6. An incorrect password will trigger an error message “Cannot connect to the selected network”. GRP26XX User Guide Version 1.0.0.
- If the connection is successful a “WiFi NetWork Connected” message will display on screen Figure 83: Failed/Successful WiFi connection 7. Check the Wi-Fi icon on idle screen to verify if the WiFi network is properly connected Figure 84: WiFi Status 8. A new section “Current Connection” will show under System → WiFi settings. Figure 85 : Current connection 9. Selecting “Scan”, Users may choose to “Forget” the current connection and establish a new one. GRP26XX User Guide Version 1.0.0.
RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore factory settings using LCD menu Please follow the instructions below to reset the phone: 1.
EXPERIENCING GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
