Grandstream Networks, Inc. GVR3550/GVR3552 Network Video Recorder User Manual GVR3550/GVR3552 User Manual www.grandstream.com http://esupport.grandstream.
GVR3550/GVR3552 User Guide Index CHANGE LOG ............................................................................................. 10 GVR3550 ............................................................................................................................... 10 GVR3552 ............................................................................................................................... 10 WELCOME ....................................................................................
BASIC PREVIEW OPERATION ...................................................................................... 39 IMAGE CONFIG.............................................................................................................. 40 PTZ CONTROL ............................................................................................................... 41 RIGHT-CLICK .................................................................................................................
UPGRADE VIA TFTP FIRMWARE SERVER ........................................................................114 CONFIGURING TFTP SERVER.....................................................................................114 UPGRADE FIRMWARE WITH TFTP SERVER ..............................................................115 UPGRADE VIA HTTP/HTTPS FIRMWARE SERVER.....................................................115 CONFIGURING HTTP SERVER ........................................................................
Table of Figures GVR3550/GV33552 User Guide Figure 1 GVR3550 Front Panel ................................................................................................................ 16 Figure 2 GVR3550 Back Panel ................................................................................................................ 18 Figure 3 GVR3552 Back Panel ................................................................................................................
Figure 27 Video Playback—Search by Tag ............................................................................................. 49 Figure 28 Tag Management Page ............................................................................................................ 50 Figure 29 Video Playback Toolbar ........................................................................................................... 50 Figure 30 Save Snapshot Failed Prompt ....................................................
Figure 54 Specify UPnP External Port Page ............................................................................................ 73 Figure 55 Security Settings Page ............................................................................................................. 74 Figure 56 System Settings Page—Basic Settings Page .......................................................................... 76 Figure 57 System Settings Page—Date & Time ........................................................
Figure 81 Recording Info Page................................................................................................................. 99 Figure 82 System Info Page ................................................................................................................... 100 Figure 83 Network Info Page .................................................................................................................. 101 Figure 84 Resource Usage Page ..........................................
Table of Tables GVR3550/GVR3552 User Guide Table 1 GVR3550 Package List ............................................................................................................... 15 Table 2 GVR3552 Package List ............................................................................................................... 15 Table 3 Optional Equipment List ..............................................................................................................
Table 26 Abnormal Alarm Parameters Explanation ................................................................................. 70 Table 27 Basic Network Parameters Explanation .................................................................................... 71 Table 28 GVR3550 Basic System Setting Parameters Explanation ........................................................ 76 Table 29 System Settings Page—Date & Time Parameters Explanation ................................................
CHANGE LOG Only major new features or major document of the GVR3550/GVR3552 updates are listed here. Minor updates for corrections or editing are not documented here. GVR3550 Firmware Version: 1.0.10.72 · This is the initial version. GVR3552 Firmware Version: 1.0.10.72 · This is the initial version. GVR3550/GVR3552 USER MANUAL Firmware version: 1.0.0.
WELCOME Thank you for purchasing Grandstream GVR3550/GVR3552 NVR (Network Video Recorder). GVR3550/GVR3552 is a next generation of high performance, high capacity network video recorder appliance. It offers small to medium-size businesses, cost-effective, all-in-one recording solution for IP cameras. GVR3550/GVR3552 integrates storage management, event indexing and searching, and local/remote playback into an easy to use appliance.
SAFETY COMPLIANCE These instructions are intended to assist users with the operation of the GVR3550/GVR3552, avoid dangerous situations or damage the device. Warning： May cause serious injury or death if any of Caution: Equipment may be damaged if any of the the warnings below are neglected. following caution messages are neglected. Warning: Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with DC 12V according to the IEC60950-1 standard.
2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc.
INSTALL GVR3550/GVR3552 GVR3550/GVR3552 EQUIPMENT PACKAGE The GVR3550 package contains: Table 1 GVR3550 Package List Name Number Main Case 1 12V Power Adapter 1 Ethernet Cable 1 Power Cable 1 Green Phoenix (Wire holder) 2 SATA Data Cables 4 Wire Clampers 2 Remote Control (No Battery) 1 Mount Brackets 4 Mount Brackets Screws 12 HDD Installation Screws 18 Quick Installation Guide 1 GPL license 1 The GVR3552 package contains: Table 2 GVR3552 Package List Name Number Main Case 1
To establish a working surveillance system, users have to get following equipment based on own requirement. The following table is for reference only. Table 3 Optional Equipment List Device Name Number Explanation Video Display Device 1 Monitor, display or TV (either OK but at least one required) IP Cameras 1 (Minimum) IP Network Cameras Keyboard Optional USB Keyboard Mouse Optional USB Mouse Hard Disk Driver 1 (Minimum) Compatible SATA HDD, Max. capacity 4TB.
③ HDD Indicator. Ÿ Solid green: HDD perfectly working Ÿ Flashing: Reading data... Ÿ Nark: No HDD detected ④ Function Status Indicator. To indicate whether the numeric buttons are being used as functional button once pressed the function button. Ÿ Green: Functional status Ÿ Nark: Numerical status ⑤ USB Interface. To connect to USB devices like mouse, keyboard and USB flash drive. Numeric Buttons. To input numbers and switch previews.
Figure 2 GVR3550 Back Panel Table 5 GVR3552 Back Panel Buttons Explanation Icon Buttons Explanation ① Power Input. Input 12V DC ② Reset Button. To reboot device or reset factory. Ÿ Long press for more than 10 seconds: factory reset Ÿ Press when power on: reset when the GVR is abnormal ③ eSATA Interface. To connect eSATA device ④ USB Interface. To connect to USB devices like mouse, keyboard and USB flash drive ⑤ VGA Video Output.
-- 12 Alarm Grounding. 13 Grounding. 14 FAN. For heat dissipation GVR3552 PRODUCT APPEARANCE Table 6 GVR3552 Power Indicator Explanation No. Buttons Explanation ① Power indicator. ② Network Indicator. Ÿ Dark: Abnormal network connection or has no access to network Ÿ Green: Normal network connection Ÿ Flashing: Transmitting data... ③ HDD Indicator. Ÿ Solid green: HDD perfectly working Ÿ Flashing: Reading data...
Ÿ Press when power on: reset when the GVR is abnormal ③ eSATA Interface. To connect eSATA device ④ USB Interface. To connect to USB devices like mouse, keyboard and USB flash drive ⑤ VGA Video Output. To output analog video signal, connecting to a monitor to view record ⑥ HDMI. HD audio/video output interface, transmit uncompressed HD video and multichannel audio data to display device with HDMI interface ⑦ Audio Input.
Figure 4 GVR3550 HDD Installation Diagram INSTALLING GVR3552 HDD Please install the GVR3552 HDD according to the following procedures: 1. Open the device by pushing forward the front panel cover of HDD; 2.
3. Put the 2.5" HDD into the HDD case in upright position then tighten the screws to install the HDD; 4. Push the HDD case into the slot in upright position until "click" sound heard; 5. Close the front cover panel; 6. Repeat the above steps to install 2nd HDD. NOTE: Ø It is Recommended to use at least 7200rpm HDD or higher. Dedicated PC HDD is not recommendable. Unqualified HDD may unable to work properly. Ø GVR3550/GVR3552 does NOT support HDD hot swap.
2. 3. 4. 5. Plug in the network cables and connect the device to the display device; Connect the mouse, keyboard, alarm input and output devices (optional); Power up GVR3550/GVR3552 and the optional devices after connecting power cable; The power indicator will be on if the GVR3550/GVR3552 is on, if all devices have been powered up successfully, the connection is done.
NETWOKR CONNECTION Users could log in the Web page with the administrator account after plugging in the network cable to GVR3550/GVR3552, go to Menu ->Status-> Network Status to view the network status like IP address and network sending/receiving rate. For details, please refer to the chapter Network Info. EXTERNAL USB DEVICE GVR3550/GVR3552 USB interface could be connected to mouse and keyboard, or a USB storage device.
· Drag the action box ( PTZ, Image config, Encoding Config) on preview screen. NOTE: Ø If in a rare case that the mouse is not detected, the mouse might not compatible with the GVR3550, please replace the mouse. PLUG IN USB STORAGE DEVICE Users could click right mouse to check if there is "Uninstall" option in the menu after plugging in the USB device correctly. The option means the USB device is normal for use.
CONNECT ALARM DEVICE Alarm input/output connection procedures are as follows: 1. Connect the alarm input device to the alarm input port; 2. Connect the alarm output device to the alarm output port; 3. Enter GVR3550 menu, configure alarm input/output parameters on Alarm Settings page. Alarm serial No.1 corresponds to the first alarm input on GVR3550 I/O interface, the following numbers keep to the same matching sequence.
Figure 8 Alarm Device Connection Diagram You need an external power source when connecting to an output device. · Prepare a DC12V external voltage when need external DC power supply. · Prepare an external relays when need external AC power supply, or it may destroy the device and there might be a potential security liability. NOTE: Ø When power the alarm input device with an external power supply, the device should be common-grounded with GVR3550.
PC audio output interface to make PC input/output audio. Connect the audio input/output devices to the compatible cameras to input/output audio. NOTE: Ø Only supports RCA audio input/output devices.
PRODUCT OVERVIEW GVR3550/GVR3552 SPECIFICATIONS Table 7 GVR3550/GVR3552 Software Specifications Specification GVR3550 GVR3552 Video Recording Supports synchronous 24 cameras 720p (with 1280x720 resolution) record or 12 cameras 1080p (with 1920x1080 resolution) record Supports synchronous 16 cameras 720p (with 1280x720 resolution) record or 8 cameras 1080p (with 1920x1080 resolution) record Recording Rate Supports up to 48 Mbps recording rate Supports up to 32 Mbps recording rate Recording Mode Su
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS) Layer 2 QoS (802.1Q, 802.
Environmental Mounting Compliance Operation: 0°C to 50°C Operation: 0°C to 50°C Storage: -20°C to 60°C (not include Humidity: 10% to 90% non-condensing Storage: -20°C to 60°C (not include HDD temperature) Humidity: 10% to 90% non-condensing 1U rack mount with front brackets Supports desktop installation FCC: Part 15 (CFR 47) Class B CE: EN 55022,EN 55024, EN 61000-3-2 ,EN 61000-3-3, EN 60950 RCM: AS/NZS CISPR22, AS/NZS CISPR24,AS/NZS 60950 Comply with R & TTE, RoHS & WEEE FCC: Part 15 (CFR 47) Cla
he recording menu. … Playback Button Enter playback screen. Numeric Buttons Features the same function as the numeric buttons on the front panel (only numeric function) to switch preview screen. MENU Button Enter menu. Multi-windows Button Switch the screen to a single window or multi-windows. Single-frame back Button Single frame playback of the video. Single-frame Step Button Single frame forward of the video.
Vol Button +- Adjust the cameras volume when preview. A-I Button +- Adjust aperture at PTZ control. A-F Button +- Adjust focus at PTZ control. Zoom Button +- Ÿ Electronic zoom adjustment at PTZ control. Ÿ Electronic zoom adjustment when one camera playback video at full screen. The correct way to use IR remote control: Batteries must be installed before use. Please aim the remote control at the IR receiver on the GVR3550 then make operations.
Figure 11 Soft Keyboard—Chinese Input Method Figure 12 Soft Keyboard—Symbols and Numbers Figure 13 Soft Keyboard—Numeric Keyboard Table 10 Soft Keyboard Specifications Icon Specifications Input lowercase Ÿ Switch CapsLock Ÿ Switch between symbols and numbers Exit keypad GVR3550/GVR3552 User Manual Page 34 of 125
Switch to Symbols & Numbers English input method. Tap again to switch to Chinese input method. Space Chinese input method. Tap again to switch to English input method.
LOCAL OPERATIONS In this chapter, we take using the mouse as an example. USING THE WIZARD Users could start the GVR via the wizard for basic configuration to make it work properly. 1. Enter administrator password (the default is "Admin") to log in the GVR. Check to confirm whether to enable the wizard next time when boot up the device; 2. Click on "Next" to access Basic Settings page to configure language and time. Set time zone and system time; 3.
Figure 14 Local Login Page GVR3550/GVR3552 User Manual Page 37 of 125
Figure 15 Live Preiew Page–Right Click Menu LOCAL PREVIEW GVR3550/GVR3552 would directly enter live preview screen once booted up, users could preview the live preview screen without login but unable to make any operations. Only after logged in users could make basic preview operations and other setups. PREVIEW STATUS Preview camera status: The camera has not been added, camera preview, connecting the camera, camera connection failed.
alarm (go to Settings page to set first), as shown in figure 16. Figure 16 Abnormal Alarm Prompt Alarm prompt can be minimized to the lower right corner of the page; you can click to view the alarm details. If there always been alarm triggers, the prompt will pop up in the center of the page every 5 minutes. Table 13 Abnormal Alarm Explanation Icon Name Explanation Disconnection Alarm Alarm when the network is disconnected. HDD Empty Alarm Alarm when no HDD detected.
Manual Recording The camera is in manual record mode. Capture Capture preview screenshots. The external storage devices like USB need to be connected first and users should configure the save path. Mute/Unmute When the volume in on, if the remote camera is installed with audio input device, users could listen in to the remote party.
Figure 18 Image Config Page PTZ CONTROL Click the PTZ control button to bring up the PTZ control page, as shown in Figure 19. Figure 19 PTZ Control Page Table 15 PTZ Control Parameters Explanation Name Explanation PTZ Navigation Buttons and Reset Button 8 PTZ navigation buttons to control the corresponding eight PTZ directions. Press the reset button to restore to the original position. Iris+ Increasing Iris . Focus+ Increasing Focus. Zoom+ Increasing zoom. Only available in fullscreen mode.
Iris- Reducing Iris. Focus- Reducing Focus. Zoom- Reducing zoom. Only available in full screen mode. Step Control PTZ rotational speed, e.g.: Step 8 is much faster than step 1. (The step value can be adjusted by clicking left mouse on digital soft panel or pressing the buttons on the front panel.. Step 8 is the maximum speed.) More Opening more PTZ control parameters. PZT Control Ÿ Ÿ Ÿ Exit NOTE: Set PTZ to preset will bring up preset setting page and the operation panel.
Figure 20 PTZ Control Page—Preset 1. Adjust the remote camera position via the PTZ navigation panel; 2. Click on to add a new preset; 3. Enter the preset name in the input box or just use the default name; 4. Click the check button to save the preset, or click on the right side of the preset to edit name; 5.
PATROL When set PTZ to patrol, users could edit and use patrol path on the control panel. The factory default setting is 4 empty patrol paths. See figure 21. Figure 21 PTZ Control Page—Patrol 1. Set PTZ to patrol; 2. Select the patrol path; 3. Set the residence time the patrol path stays at each preset; 4. Click on 5. Click on Click to add key point and set it as one preset.
PATTERN When set PTZ to pattern, users could edit and use pattern on the control panel. The factory default setting is 3 empty patterns. See figure 22. Figure 22 PTZ Control Page—Pattern 1. 2. 3. 4. Set PTZ control to pattern; Select the pattern name; Click the "Start Record" button to adjust the pattern of remote camera via PTZ navigation panel; Click the "Save Record" button save the pattern; 5. Click on before the pattern, when the button turns to a triangle the pattern.
RIGHT-CLICK Click the right mouse to bring up the right-mouse menu. Figure 23 Right Click Mouse Menu Table 16 Right Click Mouse Menu Parameters Explanation Name Explanation Record Playback Enter video playback page. Main Menu Enter system settings page. 1 window Switch to one camera to preview.
Quick Configuration Quick access the corresponding setting page. All Day Start/Stop all day recording. Once enabled, all existing cameras will start recording. Start Patrol Enable/Disable patrol. Once enabled, the menu item turns to” Stop Patrol", Click to stop patrol then stay on the current screen. Disable All Beep Disable all beeps in linkage alarm. Camera Config Quick access the corresponding setting page. NOTE: Ø Ø The default patrol interval is 20 seconds.
Figure 25 Video Playback Page SEARCH RECORD Users could search video by time or by tag. SEARCH BY TIME Select camera (up to 4 cameras the same time) after selecting the recording date, then click the "Search" button to search. The matching video would be displayed in the status toolbar as shown in figure 26.
There are color descriptions about the video status on the bottom. As figure 26 shows, the video with higher priority will be displayed on top with marked colors. Select "Search by Time" and click the check boxes with different colors to set whether to display the corresponding video.
Click "Tag Management" button to access the Tag Management page as shown in figure 28, users could edit or delete tag(s). Figure 28 Tag Management Page NOTE: Ø When HDD is full, the corresponding tag will be deleted. VIDEO PLAYBACK GVR3550/GVR3552 support synchronous 4 cameras playback, users can specify the camera and playback date, or make operations like rewind, single frame rewind/ forward, capture, tagging, etc. The playback toolbar is shown in figure 29.
Single Frame Rewind Single frame play backward, only available when being played by single camera. Single Frame Forward Single frame play forward, only available when being played by single camera. Speed Adjustment To adjust playback speed, support 2 times, 4 times, 8 times, 16 times, 1 time, 1/2 time, 1/4 time, 1/8 time and 1/16 time fast forward. Only available being played by single camera. Full Screen To enter fullscreen mode. Click the screen to bring up the toolbar on the bottom of screen.
Figure 30 Save Snapshot Failed Prompt Figure 31 Tagging Management Page Figure 32 Locked Video Management Page GVR3550/GVR3552 User Manual Page 52 of 125
Figure 33 Video Save Path Setting Page NOTE: Ø The default path would be invalid if the external storage device is changed, the corresponding failure prompt would pop up if users click the "Capture" or "Download" button. Users could go to Main Menu->System Settings->Basic System Settings to set the default path to save snapshots and download file. Ø Please do not disconnect the USB device when downloading the clipping files or it may cause download failure or error.
MAIN MENU Right click the mouse to enter GVR3550/GVR3552 main menu page, see figure 34. Figure 34 Main Menu Page The configuration items varied based on different user authority. Administrator users have access to Settings, Maintenance and Status page. SETTINGS CAMERA MANAGEMENT Camera management includes Search & Config, Record Mode Config, Camera Event Settings and Encoding Config.
SEARCH & CONFIG Click on "Search Camera" button to search out all available cameras within the same LAN as shown in figure 35. Figure 35 Search Camera Page Check the camera and click on "Add" button to add it to the camera list. If unable to search out the camera you need automatically, users could manual add the camera to the camera list. See figure 36.
Figure 36 Manual Add Camera Page—Add Camera GVR3550/GVR3552 User Manual Page 56 of 125
Figure 37 Manual Add Camera Page—Add DVS Table 19 Camera Parameters Setting Explanation Parameter Explanation Camera Select camera. You cannot select the existing camera. Protocol Supports Grandstream series cameras and cameras compatible with ONVIF protocol. Protocol (IP) Set the protocol to TCP or UDP. IP Address Set the IP address of the remote IP camera. Port Set the port number of the remote IP camera. The default is "80". Username Set the username to connect the remote IP camera.
Figure 38 Record Mode Config Page Table 21 Record Mode Config Parameters Explanation Parameter Explanation All Day Record Enable all cameras to record all day. Schedule Record Enable auto record. Close Record Stop record. When set to "Schedule", users should select schedule in the drop-down list. Tap on to add new schedule or Go to Settings->Schedule->Schedule Config->New Schedule to add.
CAMERA EVENT SETTINGS Camera event settings page is as shown in figure 40, Users could set different alarm types to each camera. Figure 40 Camera Event Settings Page Table 22 Camera Events Settings parameters Explanation Parameter Explanation Camera Select camera. Event Type Motion Detection, Signal Loss, IPC External Alarm. Alarm Enable Check to enable/unable alarm. Alarm Schedule Select schedule in the drop-down list. Tap on Region Config to add a schedule.
PTZ Linkage Config Only available to camera with PTZ linkage function. For different camera and event type, users could set various alarms: Screen Prompt, Beep, HDMI Alarm, Send Mail, Alarm Output, Alarm Delay (s), or copy the alarm to other cameras. Alarm Action Set different alarm mode. Table 23 Camera Alarm Parameters Explanation Parameter Explanation Screen Prompt Display prompt on screen when alarm. Beep Beep when alarm. HDMI Alarm Alarm If the GVR is connected to an HDMI display device.
Figure 41 Encoding Config Page Table 24 Encoding Config Parameters Explanation Parameter Explanation Camera Selection Select camera. Once selected, it will display the camera’s IP and model. Camera Name Display camera name on preview screen. Display Time Defines whether to display time on preview screen. Display Camera Defines whether to display camera time on preview screen. Name Position Displaying camera’s name and time on Top-Left or Bottom-Left on preview screen.
Bit Rate (kpbs） Set the bite rate to change image quality, greater bit rate brings better image quality. The range is 256~8192Kbps. Frame Rate (fps) The range is1~30fps or auto. I - frame Interval The range is 1~100s. SCHEDULE SCHEDULE CONFIG Users could add new schedule and manage schedule record and alarm event of each camera. Users could add up to 16 schedules, see figure 42. Figure 42 Schedule Config Page ADD SCHEDULE Follow the steps below to add schedule. 1.
Figure 43 Add New Schedule Page 2. Schedule on weekly basis: at least set one period and you could set up to 16 periods. Users could copy the periods of one week to other weeks. See Figure 44.
Figure 44 Schedule Config—Add New Schedule—Copy to Other Period 3. 4. Select "Enable Holiday mode" if you want to use the schedule on holidays Click on "Save". NOTE: Ø If select "Enable All-day Record", record all day except the periods on holiday mode. Ø Please configure holiday first if you want to use "Enable Holiday mode". Please refer to Holiday Config Chapter for more details.
VIEW SCHEDULE Tap on behind schedule to view details. Tap the icon again to hide the status bar. Figure 45 Schedule Details Page EDIT SCHEDULE Click to access the schedule editing page. DELETE SCHEDULE Supports batch delete. Tap on "delete" button to batch select and delete.
HOLIDAY CONFIG Users could add new holiday and manage holidays on this page. Users could add up to 16 holidays, see figure 46. Figure 46 Holiday Config Page ADD NEW HOLIDAY 1. Click "New Holiday" to bring up the page as shown in figure 47. Users could input holiday name.
Figure 47 Add New Holiday Page 2. Set holiday starting time and end time. Users could add up to 32 periods. See figure 48. Figure 48 Add New Holiday Editing Page Users could edit, modify, delete schedule in the holiday list. Click GVR3550/GVR3552 User Manual to view the holiday details.
Figure 49 Holiday Details Page Click to bring up the holiday editing page. ALARM CONFIG Please refer to the chapter Connect Alarm Device to connect the output and input devices. IO ALARM CONFIG Users could set different alarm type to each alarm input, see figure 50.
Figure 50 IO Alarm Config Page Table 25 IO Alarm Config Parameters Explanation Parameter Explanation Input Port Select the input port. Event Type Select the event type. Alarm Enable Check to enable/disable alarm. Alarm Status Set alarm status. Normally Open (default) and Normally Close are two available options. Please choose the status according to your alarm type. Port Name Enter port name for users to distinguish different input ports.
ABNORMAL ALARM CONFIG Abnormal Alarm Config includes Disconnection Alarm, HDD Empty Alarm, HDD Full Alarm, HDD Error Alarm and IP Conflict Alarm. See figure 51. Users can set alarm linkages to different alarm types. Figure 51 Abnormal Alarm Config Page Table 26 Abnormal Alarm Parameters Explanation Parameter Explanation Disconnection Alarm Alarm when no cable access detected. HDD Empty Alarm Alarm when no HDD access detected. HDD Full Alarm Alarm when HDD is full.
BASIC SETTINGS Basic Settings page is shown in figure 52, users can choose to obtain IPv4 address automatically or manual set static IP address or use PPPoE. GVR3550 is available only when network setup is correct. Figure 52 Network Settings—Basic Settings Page Table 27 Basic Network Parameters Explanation Parameter Explanation DHCP Obtain IPV4 address from the DHCP server automatically. Static IP Set static network parameters. IP Address Manual enter the IPV4 address.
DNS Server 1 Manual enter the DNS server 1 address. DNS Server 2 Manual enter the DNS server 2 address. PPPoE Check to set static network parameters Username Manual enter the username provided by the network vendor. Password Manual enter the password provided by the network vendor. Preferred DNS Manual enter the preferred DNS server address. Secondary DNS Manual enter the secondary DNS server address. ADVANCED SETTINGS Advanced Settings page is shown in figure 53.
Select the proper DDNS type (the Beta version only supports ipkan) in the drop-down list and input the correct domain name, username and password to complete the DDNS settings. In order to access GVR via internet, you also need to enable UPnP and set port. If the DDNS type you select is ipkan, go to www.ipkan.com.cn to register username and password. Upon successful registration you can fill in the username and password on DDNS Settings interface.
MULTICAST GROUP When access GVR3550 via remote network to make real-time preview, if the users access exceed the maximum network bandwidth, users will unable to preview, set multicast IP to save the problem. multicast IP is D type IP address, the range is 224.0.0.0～239.255.255.255. It is recommended to use address between 239.252.0.0 and 239.255.255.255. SECURITY SETTINGS GVR3550/GVR3552 security settings page is as shown in figure 55. Figure 55 Security Settings Page 802.
Enable VLAN VLAN Tag: Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0, The valid range is 0～4095. NOTE: Ø The port sequence should correspond to the router list. VLAN Priority Value: Assigns the priority value of the Layer 2 QoS packets. The default value is 0, The valid range is 0～7. SYSTEM SETTINGS System Settings includes Basic Settings, Date & Time, Display Settings, Local View Control, HDD Management, etc. BASIC SETTINGS Basic Settings page is shown in figure 56.
Figure 56 System Settings Page—Basic Settings Page Table 28 GVR3550 Basic System Setting Parameters Explanation Parameter Explanation Language Set the language to English or simplified Chinese. Logout when idle Set the logout time when timeout. If logout, users need to login again to make (Min) operations except preview. Enable Pre-record (s) Set pre-record mode. Once enabled, users could view the video images a few seconds before alarm in alarm event.
(Clip/Backup) default settings is 256M. Live View Set the preview performance to Least Delay, Best Fluency and Balanced. Least Performance delay emphasizes the fluency of the video while best fluency emphasizes the real-time quality of the video. The default setting is "Least Delay". Screenshot File Set the default path to save the screenshot file when preview and playback. Saving Path Videos and Playback Set the default path to save the clipping file when playback.
Figure 57 System Settings Page—Date & Time Table 29 System Settings Page—Date & Time Parameters Explanation Parameter Explanation Set Time Users could manual set time or obtain time from the NTP server automatically. Manual Manual set time. Auto Obtain time automatically from NTP server. Synchronize Camera Synchronize the time on GVR3550 to the connected cameras. Time with NVR NTP Server Address Set NTP server to obtain time. Time Zone Manual set time zone. Manual set time Manual set time.
DISPLAY SETTINGS Users could set output mode and adjust output value like brightness, contrast, saturation, sharpness of the connected display device. Figure 58 System Settings Page—Display Settings Table 30 System Settings Page—Display Settings Parameters Parameter Explanation Output Mode Users could select output mode: Auto, VGA, HDMI. The default setting is "Auto". Selection Ÿ When set to "Auto", GVR3550 will automatically detect the display once reboots.
Brightness The reference range is 0~100. Contrast The reference range is 0~100. Saturation The reference range is 0~100. Sharpness The reference range is 0~100. EMAIL SETTINGS GVR3550/GVR3552 could end Email when triggered alarm. Figure 59 System Settings Page—Email Settings Follow the steps to set Email: 1. Input SMTP server address; 2. Input display name, sender address, username and password; 3. Set receiver address. GVR3550/GVR3552 could set up to 3 receiver addresses. Users could send differ\
Input email address and click on "Test" to test if the configurations are effective. Table 31 Email Template Parameters Specifications Key Word Explanation $name Alarm name. $time The time to trigger alarm. $channel The camera to trigger alarm. $mac MAC address of GVR3550 $ip IP address of GVR3550. LOCAL VIEW CONTROL Users could set cameras and patrol time intervals, as shown in figure 60.
Figure 61 Local View Control—Apply Camera HDD MANAGEMENT HDD Management page is shown in figure 62. Users could view each HDD storage status or format HDD, erase data, configure attribution, etc.
Add New Volume Access the detail page to set volume. Delete Delete existing volume. Please consider carefully before apply. Once deleted, the volume data will be all erased and could not be restored. RAID Level Ÿ RAID0 (Single HDD mode): To increase the reliability of HDD data. When an error occurs on file storage system, the HDD data could be restored. Ÿ RAID0 (Faster R & W speed, lower data security): Low security.
NOTE: Ø Ø It is recommended to add no more than 16 cameras to guarantee video data stability when using RAID1. It is recommended not to use RAID0 and RAID1 the same time. Table 33 Edit Volume Property Parameters Explanation Parameter Format Volume Explanation Users could format the existing volume, please consider carefully before apply. Once formatted, the volume data will be all erased and could not be restored.
Figure 65 System Settings Page—User Management NOTE: Ø Only administrator user has the authority to access user management. ADDING A USER Click "Add" to bring up the page as shown in figure 66. Input username, password and select level as operator or normal user.
Figure 66 User Management—Add User Click on the "Save" button to save. INPUT USER INFO AND EDITING AUTHORITY The new user authority is default, users could modify the user information and authority by clicking on and . See figure 67. Users could modify new password and user level. Figure 67 User Management—Edit User The normal user only has camera privilege like playback and remote preview. Check to set. See figure 68.
Figure 68 User Management—Edit Normal User Besides camera privilege, the operator user also has configure privilege. Check to set. See figure 69. Figure 69 User Management—Edit Operator User NOTE: Ø All users have the permission to access local preview by default. Local preview has no access restrictions.
DELETING A USER All user accounts can be deleted except the administrator account. Check the user you want to delete then click on the "Delete" button below the page to delete. Privilege Specifications: Administrator. All privilege by default. Operator.Camera privilege and part of configure privilege except User Management, Upgrade, Reset and Import & Export. Normal User. Part of Camera Privilege except Manual Operation. Camera Privilege. Remote Preview, Manual Operation, Playback. Configure Privilege.
UPGRADE GVR3550/GVR3552 supports upgrade via TFTP / HTTP / HTTPS and Manual Upload. Table 34 Upgrade Parameters Explanation Parameter Upgrade Via Explanation Firmware upgrade via TFTP / HTTP / HTTPS or Manual Upload. The default setting is "HTTP". Firmware Server IP address or domain name when upgrade server, only available when the Path upgrade mode is TFTP / HTTP / HTTPS. Firmware File Path Upgrade local firmware file to upgrade device.
Figure 71 Backup Page—Record Backup NOTE: Ø Quick backup video and search backup video only support local. QUICK BACKUP 1. Select camera and input record type, file type, start time and end time, click on the "Quick Backup" button. 2. Access the Backup page as shown in figure 72. Click on the "Refresh" button to refresh the device name that saves the file.
Figure 72 Backup Page—Quick Backup Page 3. Click on the "Backup" button to export all files. Figure 73 Backup Page—Quick Backup Progress Bar SEARCH BACKUP 1. Select camera and set record type, file type, record time. 2. Click on the "Search Backup" button to enter the corresponding page as shown in figure 74. Users could also click on to playback record.
Figure 74 Backup Page—Search Backup 3. Check the video and click on the "Backup" button to enter the backup page to export all files. NOTE: Ø Please click on the "Refresh" button if the USB device cannot be detected after inserting. If the refresh is invalid, please unplug the USB then insert again. If still failed, the reason might be the USB is not incompatible with GVR3550. Please try another USB device instead. Ø If the file format of USB device is incorrect, format USB then try again.
Figure 75 Reset & Reboot Page Warning! Ø GVR3550 data will be erased and set to factory default if enable Factory Reset, please take caution to use this function. IMPORT & EXPORT GVR3550/GVR3552 supports import/export configuration file. Users could import GVR3550/GVR3552 configuration file to external storage device for backup, or import the file to the GVR3550/GVR3552 thus to reduce manual settings procedures.
Figure 76 Import & Export Page Warning! Ø Restart GVR3550/GVR3552 to make changes take effect after importing configuration file. The original file would be overwritten by the new one, please use this function with caution. Table 35 Import & Export Parameters Explanation Parameter Import Configuration Explanation Select the configuration file. File Import Click to bring up the warning page, confirm whether to reboot GVR to make changes take effect.
TROUBLESHOOTING Troubleshooting includes Network Diagnosis, System Log and Debug Log. NETWORK DIAGNOSIS Network diagnosis includes network test and packet capture. See figure 77 below. Figure 77 Network Diagnosis Page Table 36 Network Diagnose Parameters Explanation Parameter Explanation Network Test (Ping) Input the destination address, click on "Start" to initiate test, click "Stop" to end test. Diagnose Output Display the diagnosis result of GVR3550 and the destination IP address.
HDD DETECTION GVR3550/GVR3552 provides S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) detection and bad sector detection. Users could view HDD running status via HDD detection. S.M.A.R.T detection provides detection like HDD heads, temperature, material of disk surface and forecasting the underlying problems of HDD that may occur in time. S.M.A.R.T detection page is as shown in Figure 78 below. Figure 78 S.M.A.R.T. Detection Page Table 37 HDD S.M.A.R.
The HDD bad sector could be detected via bad sector detection as shown in figure 79. Figure 79 HDD Bad Sector Detection Page Table 38 HDD Bad Sector Detection Parameters Explanation Parameter HDD No. Explanation HDD Number 1-4 will be allocated in sequence after HDD installation, the number will not be changed in the subsequent use. Start Click the button to start bad sector detection. HDD Capacity Display total HDD capacity. Block Capacity Display HDD block capacity.
Figure 80 System Log Page Table 39 System Log Parameters Explanation Parameter Explanation Start Time Search log start time. End Time Search log end time. Log Type All Types, System Operation, Configure Operation, Data Management, Alarm Event, Recording Operation, User Management, Clear Log and File Operation. Search Click to search log and display it in the log list. Export Log Export the log and save it to the target path. Clear Log Click "Clear" to clear syslog.
RECORDING INFO User could view the connected camera status and the schedule record on GVR3550/GVR3552. See figure 81.
SYSTEM INFO Users could view GVR3550/GVR3552 part number and hardware version as shown in Figure 82. Figure 82 System Info Page NETWORK INFO Users could view address type, IP address, and LAN data Sending & Receiving status. As shown in figure 83.
Figure 83 Network Info Page RESOURCE USAGE Users can view CPU usage and memory usage as shown in figure 84.
Figure 84 Resource Usage Page Table 40 Device Status Parameters Explanation Parameter Explanation CPU Usage Real-time display GVR3550 CPU usage status. Memory Usage Real-time display GVR3550 memory usage status. ALARM INFO Users can view alarm types of cameras. As shown in figure 85.
Figure 85 Alarm Info Page HDD INFO Users can view HDD No., attribution volume, serial No., total space and HDD status. As shown in figure 86.
Figure 86 HDD Info Page LOGOUT GVR3550 would display preview screen after logout, please input username and password to login for authentication when entering the menu again.
WEB MANAGEMENT OVERVIEW GVR3550/GVR3552 supports accessing and managing GVR on Web page via the remote PC. The Web page provides operations like video playback & search, video settings, alarm settings, system settings, PTZ control, etc. Most operations are the same as on local GUI. NOTE: Ø The following chapters are only to specify the operations differ from local GUI. Please refer to local GUI chapters for other operations.
Figure 87 Web Page—Login WEB PAGE INTRODUCTION Users can switch among live View, Playback, Settings, Maintenance and Status. You can also switch language on this page or exit. Figure 88 Web Page—Menu LIVE VIEW Users need to download and install the video playback plug-in "GVRView.exe" first before preview. Close browser before installation to avid failure. Follow the step below: 1. Open a web browser and enter the GVR3550 IP address in the address bar to login the Web page; 2.
Figure 89 Web Live View Page Open camera. Select one window on screen with mouse and double click the camera name to display the preview screen, TCP/UDP Switch. Click on the button to set all existing camera transmission protocol to TCP or UDP. Open All Preview. Click on the button to open preview screen of all cameras. Remote preview supports up to 24 cameras. Close All Preview.Click on the button to close preview screen of all cameras. Preview Window Split.
Icon Name Explanation Closed Record The camera is not recording now. Manual Record The camera is in manual record mode. The default path: C:\GVR_Record Capture Capture preview screen. Users could save the snapshots under C:\GVR_Capture directory on PC. Mute/Unmute When the volume in on, if the remote camera is installed with audio input device, users could listen in to the remote party.
PLAYBACK Please refer to the chapter Local Playback to view remote playback on Web page. It should be noted that the video which could be searched on the Web page is the one stored in GVR3550/GVR3552 HDD, snapshots and clips could only be saved on PC but not on local GUI. The playback on the Web page is as shown in figure 90. Figure 90 Web Playback Page SETTINGS Please refer to chapter Main Menu to set settings on the Web page.
view other parameters settings. Screenshot file saving path, Videos and Playback Clips Path can only be set to local path in PC. Figure 91 Web Page—Basic Settings DEBUG LOG The Maintenance on the Web page is shown in figure 90. Please refer to chapter Maintenance to view other parameters settings.
Figure 92 Web Page—Maintenance Menu Go to Maintenance->Troubleshooting-> Debug Log to set debug parameters. Figure 93 Web Page—Debug Log Table 43 Debug Log Parameters Explanation Parameter Explanation Debug Log Server The IP address or URL of the debug log server. Debug Log Level Selects the log level. The default setting "None" means sending no log. The log priority from high to low is Debug, Info, Warning and Error.
STATUS-QR CODE Users could quick install GVR3550/GVR3552 client via scan QR code on Android devices like phones and tablets. Please login the Grandstream Website http://www.grandstream.com for more details.
FIRMWARE UPDATE GVR3550/GVR3552 supports software upgrade via TFTP /HTTP/HTTPS server. Please go to Maintenance ->Upgrade to configure. GVR3550/GVR3552 supports the following upgrade modes: · Manual upload firmware file to upgrade · Upgrade via TFTP firmware server · Upgrade via HTTP/HTTPS firmware server NOTE: Ø It is HIGHLY recommended that use an Uninterruptible Power Supply (UPS) or it might be fail if emergency cutoff occurs in the process of update.
4. GVR3550/GVR3552 will start upgrade automatically once uploaded the file, it will prompt users whether to reboot when complete upgrade. With no operations in 30 seconds the GVR3550/GVR3552 will reboot automatically. UPGRADE VIA TFTP FIRMWARE SERVER For GVR3550, please configure TFTP server and put the file "gvr3550fw.bin" under TFTP server directory. The file for GVR3552 is "gvr3552fw.bin".
Figure 96 TFTP Server Directory Settings 4. Select directory and click "OK". NOTE: Ø The file uploaded to the server directory should be the .bin file after unzip. UPGRADE FIRMWARE WITH TFTP SERVER 1. 2. 3. 4. 5. 6.
1. Open Apache server. Go to Start ->All Programs ->Apache HTTP Server 2.2 -> Monitor Apache Servers on a PC which has installed Apache server. The icon indicates Apache server is already enabled. If displays 2. in the notification area of taskbar , select "Start" to open server; Put the prepared file to the following path: Installation Path \ Apache Software Foundation \ Apache2.2 \ htdocs.
FACTORY RESET Users could reset factory settings via the following ways: Reset via local GUI, via Web page, via the reset button on the back panel of GVR3550/GVR3552. Factory reset will delete configuration info and syslog info, the HDD data and videos will not be deleted. Warning! Ø Factory Reset will erase all GVR3550/GVR3552 configuration info. Please back up all settings or print useful info before making the following operations.
Figure 98 Factory Reset on Web Page RESET VIA BUTTON There is a Reset button on the back panel of GVR3550/GVR3552 as shown in figure 2 and figure 3, long press the button for more than 10 seconds to reboot and restore to factory reset.
EXPERIENCING GVR3550/GVR3552 Please visit our website: http://www.grandstream.com to receive the most up-to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
APPENDIX FAQs The issues 1-21 might be caused by the reasons listed below each issue. 1. The GVR3550/GVR3552 is unable to start properly after normal startup Unmatched input power The power cables is not connected properly Damaged power supply System upgrade errors Damaged HDD or HDD cables Front panel error Damaged mainboard 2. GVR3550/GVR3552 reboots automatically or crashes frequently in a few minutes after startup.
Damaged HDD cables Updated program is not compatible with the system Damaged HDD Full HDD The video you want to search has been overwritten. The video is not being played. 6. Blurred screen when search local video Restart GVR3550/GVR3552 will generally solve these issues: data reading error, small code stream, mosaics in fullscreen when playback. Damaged HDD cable HDD error Hardware failure Connected to many cameras 7.
Connected to many cameras 11. Unstable Internet connection Unstable network IP address conflict MAC address conflict Unstable network card on PC 12. USB backup error CPU usage is too high, please stop recording then backup. Data volume exceeds backup capacity Incompatible backup devices Damaged backup devices 13. Unable to close alarm Wrong alarm settings Open alarm manually Input device errors or wrong connection Wrong version, please upgrade 14.
Check the network connection with the remote camera. 19. Display screen is not complete Check the resolution the LCD supports. If the GVR resolution is 1920*1080, the LCD should support 1920*1080 resolution. 20. No LCD HDMI output Check the HDMI cable and whether LCD works in HDMI mode. 21. Record lag on PC in multi-cameras mode Please check the network bandwidth, 100 MB is recommended and pay attention to the PC performance. E.g.
Western Digital WD10EURX-73FH1Y0 1T Western Digital WD20EURS-73TLHY0 2T Western Digital WD5000AVDS 500G Western Digital WD5000AAKX 500G Western Digital WD5000AVDS-63U7B1 500G Toshiba DT01ACA050 500G Toshiba DT01ACA200 2T HGST HUA723020ALA640 2T GVR3550/GVR3552 User Manual Page 124 of 125
