Warranty

ManualsBrandsGrandeur ManualsEngineered HardwoodHickory Farrow 1/2 in. T x 7.5 in. W x Varying Length Engineered Hardwood Flooring (31.09 sq. ft./case)

Aspen Company aspenflooring.us 888-605-0625

WHAT IS NOT COVERED BY THESE LIMITED WARRANTIES:

• Our Limited Warranties do not cover conditions caused by improper use or maintenance (see Care and Cleaning

Guidelines), such as:

1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts including, without limitation, those caused by pets,

spikes or high-heeled shoes.

2. Damage caused by negligence, accidents, misuse, or abuse (i.e. dragging objects across the floor without proper

protection).

3. Wear caused by pebbles, sand or other abrasives, construction traffic or failure to maintain the floor as required (see

Care and Cleaning Tips Guidelines).

4. Damage caused by caster wheels or vacuum cleaner beater bars.

5. Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or

non-pigmented hard plastic, rest flat on the floor and are replaced regularly.

• Drywall dust that gets into grooves, textured surfaces etc.

• Hazy residue due to glue being improperly cleaned from the surface during installation.

• Product that is within manufacturing tolerances, slight variations in size and milling are to be expected.

• Defects that are not detectable from a standing position are not considered defects.

• Hazy residue from using non-approved cleaners.

• Splits, cracks, grain raising, checking, edge fracturing, splintering, chipping, end-lifting, swelling, shrinking, cupping and

bowing that occurs during or after the floor has been installed and as a result of abuse, misuse, improper maintenance or

care, exposure to excessive moisture or improper environmental conditions (i.e., low or high humidity) are not covered by

these limited warranties. The use of a humidifier/dehumidifier may be necessary to maintain the proper humidity level

between 35%-55%. Humidification/dehumidification systems may require professional installation.

• Wood flooring installed in full bathrooms with a shower or tub.

• Damage caused by fire, flooding, and other natural disasters and/or Acts of God.

• Changes in color due to aging, excessive moisture, exposure to sunlight or ultra violet rays (which may cause oxidation of

finish/stain) is not considered a defect. Certain species including, but not limited to, Cherry and Walnut are especially

susceptible to color change. Area rugs should be moved occasionally, as they block sunlight and will give the appearance of

a distinct discoloration line under the rug.

• Color change when exposed to direct sunlight.

• Color variations and texture variations between samples, printed color photography or replacement flooring versus the

actual material.

• Color variations between flooring and/or samples and other flooring or wood products which you may wish to match (e.g.,

cabinets, stair railings, trim, etc.).

• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not

limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.

• Noises including, but not limited to, squeaks, popping, etc.

• A product deformity that is not measurable or that is visible only under certain light or from a certain angle is not

considered a defect and is, therefore, not covered by these warranties. Visible defects should be evaluated by their

visibility from a standing position in normal lighting.

• Natural wood characteristics such as variations in grain, color, mineral streaks, knots, end splits and normal differences

between colors of samples versus the color of installed floors, including color variations from board to board.

• Natural expansion and contractions resulting in separation between boards or damage caused by low or excessive

humidity.

• Floors that are installed in other than owner-occupied residences.

• Commercial installations of residential products.

Summary of content (4 pages)

PAGE 1
WHAT IS NOT COVERED BY THESE LIMITED WARRANTIES: • • • • • • • • • • • • • • • • • • • • Our Limited Warranties do not cover conditions caused by improper use or maintenance (see Care and Cleaning Guidelines), such as: 1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts including, without limitation, those caused by pets, spikes or high-heeled shoes. 2. Damage caused by negligence, accidents, misuse, or abuse (i.e. dragging objects across the floor without proper protection). 3.
PAGE 2
WHAT IS NOT COVERED BY THESE LIMITED WARRANTIES (Cont): • • • • • • • Construction related damage, such as drywall dust. Natural character such as but not limited to knots, mineral streaks, sapwood etc. are all naturally occurring in hardwood and therefore not considered a defect. Any and all damage caused from installation such as indentations from hammers, mallets and tapping blocks. Rough handling of the product causing dents or damage.
PAGE 3
. FINISH WARRANTY Aspen hereby warrants to the Buyer that the factory applied finish of the Aspen Hardwood Floor will not wear through or will not lack finish adhesion because of normal use. The finish warranty is for 50 years from the date of purchase. Diminished gloss is not considered wear through of the finish. In the event the finish wears through or releases from the Aspen Wood Floor, Aspen will, at its option, repair or replace the affected planks or area.
PAGE 4
WHAT WILL WE DO IF ANY OF THE COVERED EVENTS OCCUR If any of the covered events listed in this guide occurs within the warranty periods specified for the respective flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern and quality), for either the repair of the defective area or the replacement of the floor, at our option.