Nest x Yale Lock Nest Pro Guide 2019 | Confidential and Proprietary | Do not distribute
Hey there! Welcome to the Google Nest x Yale Lock Pro Guide. Here you’ll find all you need to install the Nest x Yale Lock and unlock convenience for the customer. Section Page Technical specs 5 Installation guides 6 A look inside the Nest x Yale Lock. A step-by-step guide to installing the Nest x Yale Lock. Category expertise 16 Better Together 17 Additional resources 19 Know the world of smart locks. See how the Nest x Yale Lock works with other Google Nest products.
Meet Nest x Yale Lock All of this adds up to be something so much more than a lock. Inside Outside 4.59 in 7.03 in 2.59 in 2.
Meet Nest Connect The key to connecting Nest Yale x Lock to the internet. 4.59 in 2.2 in 1.8 in Nest Connect Nest Connect is required to connect the Nest x Yale Lock to your Wi-Fi network, so you can use the Nest App to control your lock from anywhere. It is a secure and reliable connection and only communicates when necessary. Since Wi-Fi technology can be a drain on battery products, Connect allows a low energy signal to connect the locks to the internet while saving battery.
All the specs Weight Power requirements Battery life Operating temperature 2 lb 4.2 oz (1.03 kg) 4 AA batteries included (rechargeable batteries not recommended) 1 year ● Outside range: –22° to 140°F (–30° to 60°C) ● Battery range: 14° to 131°F (–10° to 55°C) Sensors Audio Lights Wireless Spoken alerts with input chime when lock code is accepted ● ● ● ● Optical Capacitive touch LED keypad Privacy Mode indicator ● 802.15.4 (2.
Installation guide Step by step This is your comprehensive step-by-step guide to installing Nest x Yale Lock. Don’t have time to read through the steps? Go to the Additional Resources section to watch the installation video. BEFORE YOU START 1. Important things to know ● ● ● ● Do not install the batteries before you’re told to by the installation instructions. If you do, the lock may not be able to calibrate itself correctly, and have problems locking.
INSTALL THE NEST X YALE LOCK 1. What you’ll need Everything you need to get started installing the lock is in the box. Check that you have all the parts. You’ll also need some tools: ● Phillips screwdriver or a power drill with Phillips bit To connect the lock to the Nest app and the internet, you’ll need from the customer: ● A compatible phone or tablet (check the requirements here) ● Wi-Fi network password 2.
5. Install the keypad ● Now you’ll install the keypad on the outside of the door. Important: Double check that the deadbolt is fully retracted and that the latch hole is horizontal before continuing. ● Run the cable through the lock hole. Then press to fit the keypad into the hole. Note: Make sure you hold the keypad in the door as it is loose and may fall out. 6. Install the mounting plate ● ● Pull the mounting plate off the back of the lock. Then remove the battery cover with the included key.
● ● Run the lock’s cable through the hole in the mounting plate and press the mounting plate pins through the holes in the deadbolt. Then, use the bolts that are the right length for the door to secure the mounting plate. Before you fully tighten them, make sure the keypad and plate are square to the door. Use a bubble level if needed. 7. Install the lock ● ● Plug the cable to the connector on the lock. It can only be plugged in one way. Look for a small tab to align it correctly.
TEST AND SET UP THE LOCK 1. Test the lock Now test that the lock works with the door both open and closed. With the door open: ● Turn the thumb turn and make sure the bolt fully extends. ● Turn the thumb turn so the bolt is retracted. With the door closed: ● Turn the thumb turn to lock the door. If you feel resistance, or the bolt doesn’t extend fully, remove the lock and re-check the deadbolt and lock installation. 2.
CONNECT LOCK TO THE NEST APP 1. Sign customer into account or create one ● ● If customer is new to Nest: Go to the Apple App Store or Google Play to download the Nest app and create a free account. If they already own a Nest product: Have them sign into their account, if they aren’t already. Note: If they have more than one home in their account, make sure that they select the Nest home where they want to install the lock. Tap Menu icon in the top left of the home screen to change homes. 2.
4. Connect your lock to the app ● ● ● Tell the app where the lock is installed. The app will use this location when it sends you notifications, so have the customer pick one that makes sense. The app will start looking for another Nest product that your lock can connect to (either a Guard or Connect). When it’s found one, press and hold the white button above the thumb turn on the lock to connect them. Troubleshooting tip: If the lock can’t connect, try moving the Guard or Connect closer to the lock.
Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Locking and unlocking issues Lock disconnects or is offline in the Nest app Solve it: Solve it: There are three basic ways to lock and unlock the door. If you are experiencing any issues from the Nest app, the keypad on the door, or the thumb turn, visit here for additional resources.
Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Connection errors during setup Factory reset the Nest x Yale Lock Solve it: Solve it: While setting up the Nest x Yale Lock you may receive an error message or error number saying something like “Can’t find your Nest product” or “Something went wrong.” Error numbers could include T026 or T030. Here are some solutions.
Troubleshooting tips Take a look at how to solve some common issues that can arise with Nest x Yale Lock. Locking and unlocking if battery is drained Using lock when internet is down Solve it: Solve it: The lock will give notifications when batteries are low and then when they are critically low. To confirm batteries are dead press the Yale logo on the lock keypad or hold your palm on the keypad.
Category expertise: Nest x Yale Lock Here are some key terms to lock in your knowledge of the Nest x Yale Lock. Smart alerts Depending on which smart products you have, when smart sensors capture motion, sound, or other events a handy notification arrives with critical information you can view in your app. Nest x Yale Lock always keeps you in-the-know with tamper alerts, notifications on who comes and goes, and easy access to a detailed, ten-day summary of events.
Better together Powered by the Google Assistant, Google Nest products come together to help customers even more throughout their day. Ask the Google Assistant How does it work together? Google Nest Hub and Google Wifi put your Nest x Yale Lock in your hands anywhere in the house. ● Lock and unlock door with Google Nest Hub using the Home View panel on the Nest Hub Nest Secure works along with the Nest x Yale Lock to create ease of use and peace of mind.
Additional resources Prefer watching videos? Take a look at our Nest x Yale Lock installation video: Tell us what you thought about this training here.
Additional resources Here are some useful Nest x Yale Lock links if you need more information: ● ● ● GRT: https://googleretailtraining.exceedlms.com/student/path/11856-nest-yale-lock Store: https://store.google.com/us/product/nest_x_yale_lock?hl=en-US Support: https://support.google.com/googlenest/topic/9369270?hl=en&ref_topic=9369404,93710 69,7029808 Nest Connect too: ● ● Store: https://store.google.com/us/product/nest_connect?hl=en-US Support: https://support.google.
Additional resources Visit the website for a complete overview: https://nest.com/ Want to know more about: ○ Google Nest Hub? Go to GRT: https://googleretailtraining.exceedlms.com/student/path/14351-google-nest-hub https://store.google.com/us/product/google_nest_hub?hl=en-US&GoogleNest https://support.google.com/googlenest/topic/7029677?hl=en&ref_topic=7029097,9371069,7029808, ○ Google Nest Cams? Go to GRT: https://googleretailtraining.exceedlms.com/student/path/11806-nest-cam-family https://store.google.
2019 | Confidential and Proprietary | Do not distribute
