Field Service Manager Cable Installation & MEU Activation Manual Revision 1.
FSM Cable Installation & MEU Activation TABLE OF CONTENTS: RF EXPOSURE: ........................................................................................................................ 3 INTRODUCTION: .................................................................................................................... 3 REMINDER:............................................................................................................................................................
FSM Cable Installation & MEU Activation RF Exposure: The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Introduction: The purpose of this manual is to document the responsibilities of the Field Service manager during the Cable and MEU Activation and Installation. The FSM will be the project manager of this process when on site.
FSM Cable Installation & MEU Activation The Role and Responsibilities of the FSM in the installation process: 1) You are the project manager for this installation. 2) You are the primary interface between the Retailer, the Cable Vendor and the Goliath Solutions Help Desk. 3) You are there to deal with any potential problems that may occur during an installation. 4) You will designate the installation location for all of the Goliath Solutions equipment.
FSM Cable Installation & MEU Activation Prior to Installation: Prior to your installation visit the Goliath Solutions Help Desk and the Cable Installation Vendor will have scheduled the installation with the Retailer. Your responsibility prior to the installation is the following tasks: 1. Print a copy of the Pre-Installation Survey from QuickBase. A sample report is found in Appendix G. 2. Review the Pre-Installation Survey. 3. If the store has an exception floor plan, print and review that floor plan. 4.
FSM Cable Installation & MEU Activation In Store Procedures: Check-In: Upon arrival at the store the following activities must take place: 1) If possible arrive at the store prior to the scheduled arrival time of the Cabling Vendor. 2) Review the pre-installation survey detail prior to the install. 3) Locate the store manager. a) Introduce yourself to the store manager. If the Cable Vendor is on site make sure that they were introduced to the manager. (Please note: A photo ID will be required.
FSM Cable Installation & MEU Activation Store Installation: During the installation process make sure to document any issues that may occur during the install and record them in QuickBase after the installation. (Do not forget to enter the MEU information, the start time, and the end time of the install, and the MEU Mount into QuickBase). After completing the store check-in procedures you will conduct a store survey. The store survey is separated into two parts.
FSM Cable Installation & MEU Activation 6) After you determine the location of the MEU the Cable Vendor can start the installation process for the MEU. (Work with your Cable Vendor to determine the power availability.) You must consider the following factors when determining the best location of the MEU. 1) Location of the power for the MEU. The power will either come from an outlet by the TV at the front entrance of the store or from the LAN Cabinet.
FSM Cable Installation & MEU Activation 5) The location of the Stock Room. Two receivers (ARA) and one transmitter (ATA) will be placed on the girders in the stock room. You are limited by 110’ cables for the TX and 135’ for RXes to reach the stock room. Will the cables reach from the MEU to the stock room? (It is possible we may not be able to install transmitters and receivers in some stock rooms.
FSM Cable Installation & MEU Activation 3) Walk thru the Stock Room to determine the best location for one ATA (Transmitter Antennae) and two ARA (Receiver Antennae). If the complete Pre-Install survey was done the location is marked by a Yellow Dot for the ATA and Green Dots for the ARA. Remember the restrictions in the stock room are the length of the cable from the MEU and limited locations on the girders due to the conduit mounted on them. Transmitters and Receivers should be a minimum of 8’ apart.
FSM Cable Installation & MEU Activation Test Tags: You will be placing Test tags in the store during the installation process if they were not installed during the Pre-Installation survey. (Appendix D provides information on the placement of the test tags.) 1) Check SYSMON and verify to see if the test tags were entered for this store. 2) If test tags are not in SYSMON and were not installed in the store then go to step 4.
FSM Cable Installation & MEU Activation 3) When you have gone through the whole store and tagged the designated displays you are done with the store part of this process. You may not find all the displays in the current campaign list, because the store did not put out all of their displays. 4) If you have time during the installation input the Display Tag information into SYSMON. 5) Input the Display Tag information as soon a possible into SYSMON.
FSM Cable Installation & MEU Activation Complete the Installation Process: 1) Call the Goliath help desk 847-387-8796 or complete the installation report in QB using your laptop. Email the completed report to Bill Black in lieu of the checkout call. We encourage you to use QB and reserve calling the help desk unless you need help to ensure that you receive prompt assistance when help is required 2) Report that the system has been installed and configured.
FSM Cable Installation & MEU Activation Appendices Appendix A – Required equipment and supplies for an FSM during installs 1) Notebook computer. 2) PC Interface cable for MEU 3) RS 232 Dongle (PC Interface) 4) Cell Phone 5) Digital Camera. 6) Pre-install survey for the site.
FSM Cable Installation & MEU Activation e) Digital Multi meter f) Laser measuring tool g) 6-1 Screwdriver (A multipurpose screw drive that is not magnetized) h) Diagonal wire cutter. 12) RFID Tags 13) Batteries for Tags 14) Envelopes for Tags 15) Current Campaign List for the Displays. 16) Blank Goliath Tag Installation Report 17) Test Tag Inventory Sheet 18) Calculator Page 15 of 43 Rev. 1A, Rev.
FSM Cable Installation & MEU Activation 19) Supplies for suspending an MEU: a) Roll of plastic pipe hanger (can be purchased at Home Depot or at a plumbing supply a 100’ roll if available). b) 4” zip-ties (minimum of 2 used per site). c) Appropriate device for sending plastic pipe hanger over girder (currently 3 methods in use: Unger “gripper”, ball with string, or 5’ length of PVC pipe of sufficient diameter to accommodate plastic pipe hanger).
FSM Cable Installation & MEU Activation Appendix B – Installation Check List Task 1) Complete the pre- installation tasks. 2) Verify that you have all the supplies listed in Appendix A available for the store installation. 3) Checked in with the Store Manager. 4) Checked in with the Goliath Help Desk. 5) Verified the location of the Goliath equipment package and its contents. 6) Performed the MEU Survey and determined the location of the MEU.
FSM Cable Installation & MEU Activation Appendix C – MEU Suspension MEU SUPSENSION This is a simple process and the method of getting the plastic hanger over the girder can vary according to your particular situation. It is recommended that you utilize the 5’ PVC pipe for applications where the girder height above the ceiling makes access with big blue difficult. 1. Access MEU in ceiling. 2. Locate the girder overhead nearest to the MEU.
FSM Cable Installation & MEU Activation 6. Once you have chosen your preferred length, cut the plastic hanger to size and close the loop by matching up the pre-punched holes at the end of each side and zip-tying them together. 7. Repeat steps 4 thru 6 with another length of plastic hanger. 8. You will now have two loops of equal length which you can rest your MEU in. Plastic Hanger affixed to Ceiling Girders. 9.
FSM Cable Installation & MEU Activation Plastic Hanger attached to the MEU If you prefer, or get into a situation where the ceiling height above the girder is difficult to access, you can select the PVC pipe installation method: 1. Thread plastic pipe hanger up thru the bottom of 5’ PVC pipe until it appears at the top. 2. Attach your selected item of weight to the protruding end of the pipe hanger at the top of the 5’ PVC pipe section. Metal fasteners (nut and bolt) have been used with success. 3.
FSM Cable Installation & MEU Activation 9. Make sure the MEU is off and carefully disconnect the end cables on either side of the MEU. You will also need to remove the phone and power cords as well. 10. Slide one strap over the left end and the other over the right end of the MEU. Position them between the last two antenna ports on either side of the MEU. 11. Carefully re-attach the antenna cables to their correct ports while keeping the strap situated between them.
FSM Cable Installation & MEU Activation Appendix D - Test Tags Suggested Test Tag Locations for Store Test Tag Number TT1 Store 10 Aisle Location Store Front 1 9 Aisle Store 1 8 Aisle Store 1 TT2 Front 2 2 2 TT3 TT4 TT5 TT6 TT7 TT8 TT9 TT10 TT11 Front Front Middle Middle Middle Back Back Back Back 5-6 8-9 1-2 5-6 8-9 1-2 5-6 8-9 Pharmacy 5-6 7-8 1-2 5-6 7-8 1-2 5-6 7-8 Pharmacy 4-5 6-7 1-2 4-5 6-7 1-2 4-5 6-7 Pharmacy Location Side of store, above beginning of cosmetics.
FSM Cable Installation & MEU Activation Test Tag Inventory Sheet: Store Number: Test Tag Bag #: Test Tag ID TT1 (Test Tag) TT2 Test Tag Serial Number Date: Test Tag Campaign Key TT3 00-001 Test - Cosmetics Primary A10A 00-002 Test - Cosmetics Primary Valley B10A 00-003 Test - Cashier - L10 TT4 00-004 Test - Photo - Y10 TT5 TT6 00-005 Test - Middle Store - Cos. Sec. A40 00-006 Test - Middle Store - L40 TT7 00-007 Test - Middle Store - Y40 TT8 TT9 00-008 Test - Rear Store - Cos.
FSM Cable Installation & MEU Activation Appendix E – Goliath Tag Installation Report Page 24 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Appendix F – Estimating distances from the MEU When you are estimating the distance from the MEU to any of the transmitters (ATA) or receivers (ARA) you can estimate this by using a Measuring Wheel or counting ceiling tiles. (Standard Ceiling tiles are 2’ by 4’). You should check the distance of the furthest ATA and ARA from the selected MEU Location. The cables to the ATA and ARA are normally run along the length of the ceiling girders in a straight line.
FSM Cable Installation & MEU Activation a = distance from MEU to the End of Aisle. b = distance from end of aisle to the Location Location of LAN Cabinet of the LAN Cabinet c = distance from MEU to LAN Cabinet Pythagorean Theorem c a2 + b2 = c2 b End of Aisle a MEU Location The following is an example on how to use the above formula a = distance from the MEU to end of aisle = 40’ b = distance form end of aisle to LAN Cabinet = 35’ 40*40 + 35*35 = 1600 + 1225 = 2825 The square root of 2825 = 53.
FSM Cable Installation & MEU Activation Appendix G – Sample Pre-Installation Survey Report Page 27 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Page 28 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Page 29 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Page 30 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Appendix H – QA Checklist The QA Checklist is on the following two pages. The actual document is on the Goliath Swap drive. The document is called: QA Survey 1A.doc Page 31 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Page 32 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Page 33 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation Appendix I – MEU Configuration To configure and active the MEU you must be online with your Notebook PC using the Verizon Air card. You will need access to online Goliath Solutions applications. The activation and configuration of the MEU consists of the following steps: 1. Enter the MEU Information into SYSMON. a) Prior to starting the MEU, the FSM must add the MEU serial number to the store’s record in SYSMON.
FSM Cable Installation & MEU Activation 2. Enter the MEU Information Into QuickBase. a) Login to QuickBase. b) Click to open the “GOLSOL Masterdeploy” database from the “My QuickBase” screen. c) In the “Views” menu at left, click the “site – view specific site” link to retrieve a store’s QuickBase record. d) Click the Edit button at left. e) Scroll down the screen to “Install Comments”. f) Fill in the information as necessary for the specific site as shown in the following picture.
FSM Cable Installation & MEU Activation 3. Configure the HyperTerminal for Interfacing the Notebook PC with the MEU (Hyper Terminal must be configured properly in order to interface properly with the MEU). a) Open Hyper Terminal on the notebook PC. b) Type a name for the connection that is to be created and click OK. See the following picture. Page 36 of 43 Rev. 1A, Rev.
FSM Cable Installation & MEU Activation c) Select “COM1” in the “Connect Using” drop-down and click OK. See following picture. Page 37 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation d) In the following picture is the proper configuration for interfacing with a 1.7G+ MEU. Page 38 of 43 Rev. 1A, Rev. Date: 8/31/2006 Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the prospective vendor and Goliath Solutions LLC.
FSM Cable Installation & MEU Activation 4. Initial MEU startup in the following picture. a) Note the firmware version code and phone number are present and correct (red underline). b) Note the MEU serial number is shown on-screen (thicker red underline). The number starts directly after the ‘10’ and extends 8 characters. c) When the MEU is turned on or RESET, you will have 10 seconds to press the ‘*’ key. This will cause the MEU to enter Command Mode.
FSM Cable Installation & MEU Activation number of each receiver they wish to associate with that TX followed by the ENTER key each time. d) The FSM may verify the overall stored antenna configuration by pressing SHIFT + ‘K’. e) In all stores, the FSM must manually configure the MEU to accept the 4th TX and 15th & 16th Rx’s in the stockroom (Pic_5). f) If a store layout calls for a 14th Rx, then that must be manually configured for TX’s 1-3 via the procedure outlined above. Page 40 of 43 Rev. 1A, Rev.
FSM Cable Installation & MEU Activation 6. Running the Dot Animation process. a) Once the MEU is properly configured for the specific location, the FSM must run a “Dot Animation” sequence. b) This sequence is basically a quick-cycle. It will send and receive a signal on each of the 52 channels utilizing each TX & Rx combination individually. c) Each character that appears represents 1 of the 52 channels that the MEU scans with each TX &Rx combination.
FSM Cable Installation & MEU Activation equipment. Troubleshooting procedures should be implemented to narrow the problem down. h) If an antenna combination does not appear despite the equipment being present and plugged-in, then an incorrect antenna configuration is the cause. 7. Dialing Out. a) Once the “Dot Animation” sequence is complete, the MEU will attempt to dial out and dump its data to the Modem Bank server via the telephone line.
FSM Cable Installation & MEU Activation h) In some cases, brand new MEU’s may take 2-3 attempts to dial out before successfully doing so. 8. Resetting the MEU a) After performing the above tasks, the user will have successfully configured and tested the MEU. b) The MEU must be reset via the RESET button located next to the “SER DEBUG” port on the front of the MEU. c) The RESET button must be depressed for 3 seconds. d) Failure to reset the MEU may result in abnormal function and reporting.
