Hand Hygiene Electronic Monitoring System Gateway/Repeater Installation and Service Guide Version 1.1 1/29/2013 GOJO Industries, Inc.
Activity Counter Installation and Service User Guide ! Warning (In according to FCC part 15.19): This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. ! Caution (Pertaining to FCC part 15.21): Modifications to this equipment not expressly approved by GOJO Industries, Inc.
Activity Counter Installation and Service User Guide Glossary of Terms System The GOJO compliance monitoring hardware and web-based software used to record hand hygiene events and opportunities by using dispensers, activity counters, repeaters and gateways. Sensor The module in a dispenser or activity counter, which records and transmits usage data. Repeater Used to extend the distance of the Radio Frequency signal between sensors and gateway devices.
Activity Counter Installation and Service User Guide Device Overview The GOJO Gateway and Repeater are two components of the Activity Monitoring System. The network of Gateways and Repeaters collect data wirelessly from sensors, and pass this information to the cloud server through the internet. The sensors can be SmartLink™ enabled dispensers or Activity Counters. Gateways and Repeaters both receive data directly from sensors. The Gateway requires a wired connection to a network with internet access.
Activity Counter Installation and Service User Guide Technical Specifications Hardware Network Repeater o o o o o o o Auto configuring star-mesh network topology Line powered wireless devices (120VAC) 915 MHz 2-way proprietary communications* 910 MHz receiver for sensor data* Continuously receiving incoming communications Supports up to 40 Dispenser and/or People Counter devices Transmission Range: 300 ft. open air / 150 ft.
Activity Counter Installation and Service User Guide Installation Selecting a Location The placement of the Gateways and Repeaters is critical to ensure a reliable system. After the locations of all of the sensors (dispensers and Activity Counters) in a facility have been determined, the process of selecting where to position the Gateways and any needed Repeaters can begin. The intent of the location selection process is to create a zone of coverage that will fully encompass all of the sensors.
Activity Counter Installation and Service User Guide The network of Gateway and Repeater(s) is self-configuring, and will maximize the placement of the devices. The layout of the devices can be implemented in a variety of ways to provide the desired coverage. Here are some examples of how the system will configure itself to capture the sensor data: Dispenser Dispenser Gateway This arrangement shows an installation with two dispensers and one Activity Counter.
Activity Counter Installation and Service User Guide Dispenser In this arrangement, one of the dispensers is located outside of the range of the Gateway, so a Repeater was put physically between the distant dispenser and the Gateway. Gateway Repeater Dispenser Activity Counter Dispenser Activity Counter Dispenser Repeater Activity Counter January 29, 2013 Gateway This configuration shows how the range can be extended in multiple directions from the Gateway by adding two repeaters.
Activity Counter Installation and Service User Guide This topology shows how a sensor can be within range of more than one device. In this case a dispenser is within range of both a Repeater and the Gateway. Dispenser additional repeaters to gain range in multiple directions. Gateway Repeater Activity Counter Repeater A Repeater can also gain range through the addition of more Repeaters. Here, two Repeaters are used to extend the range further than one Repeater would have done.
Activity Counter Installation and Service User Guide Gateway Repeater Dispenser Repeater Repeater Activity Counter Dispenser Activity Counter A Repeater can also use several other Repeaters to increase its range in more than one direction. Here, a Repeater close to the Gateway is using two additional repeaters to read sensors spread out in multiple directions.
Activity Counter Installation and Service User Guide Selecting the Locations Several factors in determining the location and number of devices will be constrained. The system needs at a minimum one Gateway, which will need to be located somewhere that can provide a network connection, and the location of the sensors will determine where the Gateways and Repeaters will be installed. Every level in a building will be treated as a complete installation separate from other levels.
Activity Counter Installation and Service User Guide Suppose now that the only convenient network connection is located at the area indicated in orange: This immediately defines the starting point for device placement. The Gateway should be placed there and the rest of the devices will be added accordingly. The green circle indicates the location of the Gateway, and the shaded area represents roughly the expected range based on 80’ per sensor.
Activity Counter Installation and Service User Guide be read directly by the Gateway. Next, a Repeater will be added to extend the coverage range. The Repeater will have to be both within range of the target sensors, as well as within range of the Gateway, or another Repeater.
Activity Counter Installation and Service User Guide In this case, the last Repeater was mounted in the hallway. Occasionally, certain building features might inhibit the signal, and create “blind spots” within a building. When this occurs, Repeaters must be added to help route the data around such areas.
Activity Counter Installation and Service User Guide previous floor plan, if the elevator shafts were to interfere with the signal, then with only the Gateway installed, the coverage might look something like: In this situation, the first Repeater added would need to be a little closer to the elevator shafts to provide a pathway for the sensors located by the elevators: Now the affected sensors have a clear path to the repeater, which in turn has a clear path to the Gateway.
Activity Counter Installation and Service User Guide Mounting The Gateways and Repeaters can be directly mounted to solid surfaces using screws or adhesive. Set-up Once mounted, the Gateway or Repeater can be powered-up and tested for functionality. First connect the AC adapter to each Repeater and plug the AC adapter into a powered receptacle. After each Repeater has been powered, connect the network cable from the Gateway to an available port on a network switch, and apply power to the Gateway.
Activity Counter Installation and Service User Guide Integration with the Hand Hygiene Electronic Monitoring System Testing the installation of the Gateway and Repeaters involves checking each sensor for updates using the Dashboard. After all of the components have been installed and powered, login to the Hand Hygiene Electronic Monitoring System Dashboard using your account.
Activity Counter Installation and Service User Guide Descriptions of the columns on the Sensor Map table: ID The unique identifier given to a sensor during initial programming. This can only be changed by a GOJO system administrator. Type Displays the type of sensor, either “Dispenser” or “People Counter”. Name The name given to the sensor for tracking and identification by the site administrator. This field allows end-user text entry and is optional.
Activity Counter Installation and Service User Guide Clearing Sensor Data During installation and testing each sensor will be activated several times to determine accuracy and validated data transfer. After the system is formally tested and validated, the GOJO system administrator may clear the counts to allow for a fresh start of data collection. The small broom icon in the Usage column removes data associated to a sensor. This is done by clicking on the icon.
Activity Counter Installation and Service User Guide Troubleshooting In the event that the device is not functioning properly, use the troubleshooting guide below to find common issues and how to resolve them. Issues Possible Resolution A sensor I.D. is not detected by the system A sensor is not working or is beyond the range of the closest Repeater or Gateway. A group of sensors are not detected by the system Verify that the sensor is powered. Check the batteries in suspect sensor.
Activity Counter Installation and Service User Guide Contacting Technical Support Contact system support at 330-255-6282 or via email at gojosupport@gojo.com.
